CDI Best Practice 🔸 Clinical Documentation Improvement 🔸 OPERATOR INSIGHTS

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Julie speaks with Sonja Racke (Regional CDI manager) about how cultivating trust with physicians is a super power in the world of clinical documentation improvement.
Operator Insights is a Revenue Cycle Services thought leadership series from Ensemble Health Partners, who was voted Best In KLAS for healthcare revenue cycle companies in 2020 and 2021.
0:00 - Intro
0:40 - What is clinical documentation improvement
1:15 - Qualities to work in clinical documentation
1:48 - Training to build relationships
2:39 - Example of how trust drives results
6:05 - Active listening is KEY
6:53 - Interdepartmental relationships
7:43 - Why work in RCM at Ensemble?
8:24 - Fun question
We hope this series provides valuable insights into the world of healthcare revenue cycle. If there's a topic you'd like to see discussed, or a fun final question you'd like us to ask a guest, please let us know in the comments.

[@PaulJones-rb8jt]

Interesting

[@yukiruby20]

Thank you for all very helpful tips and information.