NAME AND SHAME! - Our Response!

[@Aj-ui6jx]

Your advice on The Silver Forum has been invaluable to me . Thanks

[@djsmiley1965]

Seeing my comment mentioned really made my day-it feels amazing to know that you're taking the time to engage with your viewers in such a thoughtful way. Thank you for going above and beyond to connect with your audience. It’s clear how much effort you put in, and it doesn’t go unnoticed.Looking forward to more great content.

[@Chard1964Ltd]

This is great to hear! We appreciate your comment and continued support on our channel. - Christian

[@lawrencechard5914]

😎

[@artstar9195]

I was working in a shop across from yours last month. It was six o'clock in the morning and I was excitedly telling my work colleagues "hey, that shop..I subscribe to them on KZbin!!"

[@lawrencechard5914]

Didn't you come in to see us? 😎

[@artstar9195]

@@lawrencechard5914 Appointment only, but I did see some lovely coloured Beatrix Potter coins through the window. Made my day.

[@spamfritters1]

If there are frequent issues with a certain dealer, I wonder if it would be worthwhile informing Trading Standards?

[@lawrencechard5914]

There are 3 or 4 bullion dealers, plus some pawnbrokers, jewellers, and ebay sellers. It's a good idea, but I am unsure whether they would want to take much notice, and may take the view that they are not there to take sides between competing businesses. I would be different if their customers made complaints.

[@Goldylocksss]

Appreciate Lawrences confirmation to my question in your last video that the bullion dealer concerned was NOT Atkinsons Bullion as albeit I buy regularly from Chards I also occasionally buy gold coins from them so that is reassuring..Wonderful service always from Lawrence and his staff😊😊

[@Chard1964Ltd]

Thanks for your positive comment! - More content to come soon - Christian

[@peterloftus6259]

I have bought from Chards, the service was very good. I am enjoying the vlogs too. The approach is reassuringly old fashioned. The prices always show carriage as an extra which I think is very transparent. I will definitely look to do more business in future.

[@Chard1964Ltd]

Thanks for this positive response. We try to be honest and transparent within the business, having the expertise of Lawrence to educate the staff is brilliant! We hope to continue to provide you with good content. Thank you for the support! - Christian

[@diggywithit]

Very informative and you seem like a very reasonable guy - you are never going to please everybody and some of those comments you went through did feel a bit unfair on you. Thanks for the great information and guidance from a potential customer from down south, if ever I am up Blackpool way I will try and drop by.

[@lawrencechard5914]

😎

[@urlcool]

I love chards. Order lots from them over last few years. Great customer service and always reasonably priced. Just one suggestion I wish you would supply the Royal Mint screw or push capsules. Even if you add 50p.

[@lawrencechard5914]

We did look at getting our own screw capsules made, some years ago. TRM would not supply them. We do offer other capsules, usually lighthouse. Some people complain about us charging 50p! 😎

[@anishpatel-dl1xb]

Thank you for sharing your experience. Your videos are great

[@Chard1964Ltd]

We really appreciate the feedback, we will continue to produce and improve our content. - Christian

[@lawrencechard5914]

😎

[@ultimatehandyman]

KZbin comments have been a problem for me for several years, it all started when they forced everyone to use the new “KZbin studio”. Since that moment, I have had multiple problems with comments, from them not being visible to them disappearing etc.

[@mw8580]

I used Chards because of the good name they have, I needed that as it was a big amount of value I spent and had to get things right.

[@Chard1964Ltd]

That's great to hear that you put your trust in us for your investments, and we look forward to serving you again. - Christian

[@dachiefy6745]

Good evening Chards crew 😎👍🏼

[@Chard1964Ltd]

Good Morning Chiefy! - thanks for watching!

[@rory7511]

I’m watching and thinking, what stops anyone buying a genuine sovereign from a dealer, say a 2010 sov and having a fake 2010 at home, then take the fake one back to the dealer with the invoice and accusing the dealer of selling a fake sovereign? 🤔

[@ChristopherAdamSwainson]

Thank you Chards, just wondering what the metal content testing machine you used in the previous video was? Doubtless expensive.

[@Chard1964Ltd]

Thanks for the comment. This machine is a Niton XRF machine. This retails around £16,000. For collectors/investors at home, we would recommend our partner, TrustiMetrix, who supply Sigma Metalytics machines. We also use Sigma machines but the detailed analysis you get from the Niton is more advanced.

[@princesspeach1606]

I really enjoy looking and buying on the website. Good prices and more trustworthy company

[@Chard1964Ltd]

Thanks for this comment, we are continually working on improving our site for our customer base and putting out informative videos which we believe will benefit the community. - Christian

[@jamessalisbury3320]

I’d put my life on your guarantee. The respect I have for your company is high. I’m not just buying gold, I’m also, in some sort of way investing in your company by buying from you and keeps your business, in business and your reputation is not worth losing over fake,fraudulent coins. You’re too clued up and on point to let things slip that way.

[@chris-mm6oh]

Very common cadmium in Indian silver jewellery as it is added to make it much more shiny and reduces oxidation or tarnishing 😊

[@EIRE28]

Here because of BYB

[@lawrencechard5914]

Good channel, nice guy! 😎

[@johnjohnston1086]

he's a twat

[@dleetr]

I've got a question with respect to wondering how, given the different mass of silver relative to copper, does the Royal Mint produce the new higher silver content golden Sovereigns, whilst keeping the same diameter and width /or/ keeping the same weight on the scale? There must be something else they chuck in there besides copper and silver then.

[@lawrencechard5914]

Before 1957, there was a small silver content, around 3 to 4 ppt. Any change back will only create a tiny, probably imperceptible, difference in thickness.

[@dleetr]

@@lawrencechard5914 Oh, so there will be a minute change to the volume then. Thanks very much for explaining that.

[@Scottishcoinsbro]

I trust chards 100% happy to buy from them anytime also if he named the dealer it could open him up to litigation if the person ended up buying them as middleastern coin and not sovereign coins he believes that seller but unless chards have 100% proof it could be a lawsuit for deformation 👍 keep up the good work

[@lawrencechard5914]

Thank you.

[@markdavidson1955]

Very informative

[@serialcoins]

Who gives the last word on authenticity? Authenticity is both an art and a science. Are there fakes gold sovereigns or probable fake gold sovereigns that are indistinguishable from the genuine gold sovereigns?

[@claresmith8438]

Great vid

[@bigedwards2298]

Is it bbp?

[@lawrencechard5914]

No comment! 😎

[@bigedwards2298]

@lawrencechard5914 I really hope not because I just brought bullion from them

[@connorjones3080]

lol you best get the gold tested

[@lawrencechard5914]

@@bigedwards2298 They tend to be expensive, and I can't think of any reason to buy from them. 😎

[@bigedwards2298]

@@connorjones3080 oh ffs

[@DuncanForbes-f3l]

Had an overnight D Eagle from HG metals Sent it back refunded don't know if it was an error

[@ulexite-tv]

When the USA outlawed gold coinage ownership in 1933, but did allow numismatic collecting, American travellers abroad bought counterfeit gold British coins in Turkey, Egypt, and India, and brought them home as "old numismatic coins" for the gold value.

[@lawrencechard5914]

I did not know the second part of that, thank you!

[@ulexite-tv]

@@lawrencechard5914 I heard this a number of years ago from a California coin dealer who told me about the time he came into a hoard of fake (but actual gold) British Sovereigns that the seller's father had purchased wile working as a contractor abroad -- in Turkey, if i remember correctly. The maker was using them in jewellry and also selling them as coins. The son knew that the coins were counterfeits, because his father had told him so. The dealer purchased them for their gold content and sent them to the refinery.

[@leegould5306]

Ok you cannot name them but- CAN YOU CONFIRM WHETHER IF IT WAS NOT BULLION BY POST ?

[@karlpennington72]

If your gonna scrap um whats the matter as long as they are 22ct😢

[@lawrencechard5914]

We were expecting to buy bullion half sovereigns, but fewer than half are resaleable as bullion, so we will offer them as "Grade C". The 1907 George V will probably go into our Black Museum. We may scrap the other two, but they are only about 21ct. The "matter" is the seller lost out because he was sold 3 fakes, and at least 53 sub-standard coins. We care about things like that! 😎

[@karlpennington72]

Yeah but your not losing out unless you paid todays spot price .and what chump buys soverigns n scaps them within a year so unless hes paid well over the odds its his choice .dont forget its roughly gone up 16.5 per cent this year 😎

[@lawrencechard5914]

@@karlpennington72 If people pay an (albeit small) premium in the entirely reasonable expectation they are being supplied with genuine coins in reasonable condition, then receive fakes and substandard coins, which they can only sell for scrap or a discount, then they have lost a potential extra profit. It is irrelevant whether gold prices have gone up or down between buying and selling.

[@smoggydrones5664]

I see from goldylocksss comment it was not my beloved ATKINSONS OF BLACKPOOL (lol) I had the pills and the bottle of vodka at the ready.

[@Chard1964Ltd]

Thanks Smoggy, we appreciate your comment, and hope to serve you in the future! - Christian

[@Goldylocksss]

😂😂I felt the same smoggy until Lawrence put my mind at ease!😊

[@lawrencechard5914]

My reply was only in respect of that one particualr video! 😎

[@lawrencechard5914]

​@@Goldylocksss My reply was only in respect of that one particular video! 😎

[@descartesdonkey4291]

More hold from you Great bargain cheapest on Web.. saved up to £30

[@jamieopulence]

Not wise to name and shame. You’d be sued in no time. Matter of hearsay as to whether “the exact” coin came from said dealer. Given they’re not uniquely numbered etc

[@peterloftus6259]

Absolutely. It’s fine to shout about naming and shaming when you have no skin in the game.

[@lawrencechard5914]

Quite right!

[@Scottishcoinsbro]

The 2025 silver sovereign will have a mark so if plated will be obvious

[@lawrencechard5914]

You are quite right, it should be obvious, but so should the Arabic stamp marks!

[@mint_mark]

If you mean the privy mark, they won't all have that. But anyway, the silver one will be thicker for the same weight.

[@lawrencechard5914]

@@mint_mark Good point. It won't stop somebody from trying to flog gold-plated ones on ebay, as gold sovereigns! Am I being cynical?

[@mint_mark]

@@lawrencechard5914 They will try and pretend they are piedforts! 😄

[@lawrencechard5914]

@@mint_mark ​ 😎

[@XYZ-ef3mo]

I would not use a bullion dealer that does not accept credit cards. Credit cards offer peace of mind when making any high value purchase. Should anything go wrong under Section 75 the credit card company is jointly liable with the retailer.

[@philippayne4951]

I afraid I cannot agree with your company giving a first class service. Many of your staff cannot tell the difference between a gold coin cleaned, or not cleaned. They don't take bank or credit card over the phone, to known customers, or any customers, they only take bank transfer, which is very annoying, as you have to wait for bank staff to transfer it for you. Then you have to ring chards, and wait to find out if they have received payment. They really do have an old fashioned idea of going on. And I hate their system, and they really do need to get with it. Soon we may have cashless system, so what happens then.

[@pyrex516]

Holy shit, almost 34 minutes of Waffle and talking about nothing. Either you name the dealer and the people will reach their own conclusion whether it was a slight mishap or something more sinister or you just stop flaming the topic and being cryptic and talking in riddles.

[@lawrencechard5914]

Sounds like you didn't watch, listen, or understand it!

[@stamosgemes8653]

damm you are a good dealer sad im in europe o(TヘTo)

[@lawrencechard5914]

We have been thinking of opening an office in Lithuania, but don't tell Tavex! 😎

[@stamosgemes8653]

Im in greece:(

[@lawrencechard5914]

@@stamosgemes8653 Γεια σας και χαιρετισμούς

[@DarrenBrown-i1s]

You removed the truth we will never use you again to much room for dishonesty and every time I have been to your shop in Blackpool there as been a problem on your side my business is worth to you 100,000 a year you have just lost

[@lawrencechard5914]

Your comment is inaccurate and dishonest. Someone with a similar name offered us some substandard sovereigns they had bought (presumably cheaply) from a jeweller, and refused to accept the truth that they were substandard. He wanted payment in cash, but failed to provide correct ID, openly stated he would lie. I suggest that you or he should sell the substandard coins back to your original supplier rather than us. Your business is worth nothing to us. 😎

[@Chard1964Ltd]

Hi Darren, we're sorry to hear you feel this way. If you could share more details by emailing us on [e-mail], we’d be glad to look into it and address any concerns. We value all customer feedback, positive or negative, and are committed to improving wherever possible

[@AlastairReynolds5544]

​ @Chard1964Ltd I dunno about Darren, but I wouldn't be getting in touch with you if the head honcho spoke to me like that on YT... "Your business is worth nothing to us" Says a lot ...

[@lawrencechard5914]

@@AlastairReynolds5544 You don't know the case. For it to be worth £100K p.a. to us, we would need to be transacting about £10 million p.a. with him at typical bullion margins. For reasons of confidentiality, I have not gone into details about the ID, etc. Considering the potential penalties for failing to comply with AML rules, and management time invested, the nett value of dealing with him may be negative. 😎

[@pmarmify]

at least name the location the dealer who is selling dodgy coins & bars ie London etc