Charles Last Day - A Tale of a Call Center Employee

Рет қаралды 7,610

Aaron Brannan

Күн бұрын

Пікірлер: 115

@EmmunizeMusic 3 жыл бұрын

I had to quit. I couldn't handle the amount of stupidity and anxiety when a phone rang.

@johnpascualtorres4530 Жыл бұрын

😂

@Maddmank Ай бұрын

I decided to let the fire me lol

@acawley6330 4 жыл бұрын

I will never understand how I got through 4 years of this shit.

@TheLifeErratic 9 ай бұрын

I have been working at my call centre for about a year and the lottery numbers joke hurt my soul. Jesus christ, that's was me all day. Give me the strength to quit.

@type2red 4 ай бұрын

Call centers are among the worst jobs in the world and everyone just acts like it’s ok, it’s disgusting.

@collinsmcrae Жыл бұрын

Found this video because I just quit a job as a retention agent at Spectrum, after just 3 months. I didn’t know shit about call centers before I took the job. Well, it was the most horrific shit I’ve ever experienced in my life The worst part wasn’t even the calls, really. It was the micromanagement. We had cameras on our PCs that sups and managers popped in on regularly, and every single second was accounted for. They’d even nag you for using the restroom. Calls were back to back. Like 2 seconds between each call. And they wanted us to convince people not to disconnect and upsell them crap at the same time, and meet about 20 fucking different metrics.

@fluffysox6072 11 ай бұрын

Totally agree. I loved the customers, the micromanagement was HELL

@Flowergoatflower 10 ай бұрын

What location ? I work for the company as well and we don’t use cameras on pcs. But they do pop in on random and listen to your calls. I’m currently looking to leave because micromanagement is crazy and we get treated like slaves. Video repair agent btw

@collinsmcrae 10 ай бұрын

@@Flowergoatflower Central Florida.

@Ddeath.Eaterr 10 ай бұрын

“Supervisor. Supervisor. Supervisor. Supervisor. Supervisor.” 😂😂😂😂

@ReneeSunflower 3 жыл бұрын

I’ve mastered my fake laugh with the help of the lottery ticket joke

@jayj4439 3 жыл бұрын

In my heart I honestly feel like the creator of call centers are protagonists of slavery... seriously.

@really5453 6 ай бұрын

If that was the case they probably wouldn't work so hard to fire people

@KearstenLeBeau 7 жыл бұрын

I've never gotten anxiety from a video until today LOL. Man, even remembering my experiences at a call center gives me the heebie jeebies.

@tajmahal4056 Жыл бұрын

6y later I really sat here and watched til the end. The accuracy. The PTSD. Run

@Ptpop 7 ай бұрын

The winning lottery numbers lol omg I can’t tell you how many times I heard that one over the years working in call centres.

@sugarspiceandlottarice8877 Жыл бұрын

Yes the supervisor people everyday. I hang up on them real quick sometimes I get sassy back and that makes them go wild, like this job isn't a priority for me. I have disdain for humans after working call centers. One of the many reasons I have a blicky on me cause I know so many crazies are among us

@1MissRosmerta 2 жыл бұрын

Previously worked in the center and I work at the same job only from home three years. I have never had a direct supervisor try to cancel my paid time off in over 4 years until recently over some petty metric that's impossible for practically everyone on my team to meet. I've got news, going to take the paid time anyway, and if I get fired when I return, it was divine intervention. If anyone is reading this considering working in a call center, this is your answer: just don't.

@PiroKUSS 2 жыл бұрын

It's a great place you can learn to be assertive in, though. If you don't suck up to management, they usually leave you alone.

@Native722 3 жыл бұрын

This is very accurate. Work in tech support call center and we get older people all the time.

@jameskaib6407 2 жыл бұрын

Personally, I don't get bothered by old people so much as I do the rude people who think they know a lot when they really don't. That, and the people that filibuster for ten minutes straight, yet will ask if they're allowed to speak and that you haven't let them say anything if you manage to get a word in edgewise.

@slwh111 2 жыл бұрын

Lol I worked in a hell hole call center for three years. Never again. This is actually pretty accurate. If anyone who reads this has applied for a call center job, don’t take the job. It is an absolute nightmare and you will be miserable.

@Liz-wz8dh 5 ай бұрын

This is one of the few jobs I really hope get automated, at least for the very low end customer service calls.

@nightloaf4983 2 жыл бұрын

literal hell

@silverfox1087 2 жыл бұрын

Omgggg the accuracy. 😭

@CaesarInVa 7 жыл бұрын

I worked in a call center for 7 years. Here's a tip: when a customer calls in and somehow gets disconnected, DON'T hang up. Just sit there. As long as you don't hang-up, the PBX software thinks you're still on the call, which means the call routing system thinks that you are unavailable to take another call. Oh, and the guy/gal who calls in screaming to speak to a supervisor? We have a special key for those people. Its called "disconnect".

@jimmysblackscreenmonologue241 7 жыл бұрын

I do that all the time. My Managers to not calibrate (listen for making purposes) calls over 7 minutes so I said there for 20 minutes.

@meliss9536 7 жыл бұрын

Some companies have you go right back into ready, like mine. So i have to log the call and have the very slow software close it out before I can see the next call that comes right in....bleh.

@LP-lk4wv 2 жыл бұрын

Till you get live monitored and busted for call avoidance.

@angryox3102 2 жыл бұрын

@@LP-lk4wv exactly. That’s one of the worst things about about being in a call center. You always have to be perfect every time because you don’t know which calls will be reviewed.

@MajinFajita Жыл бұрын

I have to call old cranky people because their wives/husbands died and have to tell them to let us run their credit or risk losing their phone number due to identity fraud. Every damn time i get the “you dont need my SSN tf you want that for you aint getting my information”

@IncandescentLightbulb 3 ай бұрын

The request to speak to a manager now over a fricken password reset 💀

@rgg5403 2 жыл бұрын

Just finished my shift today so exhausted..this really made my day hahahaha 😂

@heatherfeather1293 7 жыл бұрын

OMG the lady with the Northeastern accent who didn't even know what a browser is.....I used to get her type EVERY DAY. ARGGGH Oh and I LOVE it when you stared cursing them out!! This was EPIC

@Brinah 3 жыл бұрын

Me too. Took me over a hour to explain what the internet was

@salemend6891 3 жыл бұрын

When he got to that part I wanted to scream.

@PhillyTK 3 жыл бұрын

Holy fuck I just finished my first week of training and I'm freaking out 🤦🏾‍♂️ Currently frantically looking for ANYTHING ELSE I could do lmao

@rickypaul1482 2 жыл бұрын

Did you find something else

@jairdamian9245 3 жыл бұрын

That's why, nowadays, I don't even like talking to people on the phone. The only person I will talk to over the phone is my Mom. I'm not even kidding. Other than that, Everything is text msg, WhatsApp, or FB meesenger. 🙄

@natasastanojevic Жыл бұрын

Hotel call center employee here. Customers are either stupid, annoying or stupid and annoying. 0.004 percent are actually fine people.

@kazbah1217 3 ай бұрын

One of the most accurate demonstrations as to what a cc operator is exposed to on the daily. The ending was superb!

@jeffxcc 2 жыл бұрын

These are nice people, most of the calls I received were rude, ignorant, entitled and you couldn't understand them most of the time!! 😂

@annietisocialx9998 7 жыл бұрын

I love you. I could never do a call center job holy fuck.

@tehDankinator 3 жыл бұрын

Holy shit this is so god damn accurate

@Sniperyeti 5 жыл бұрын

lmao the supervisor part is so true

@Ddeath.Eaterr 10 ай бұрын

When you started cussing them out I’m dyinggg😂😂😂

@charlieleif29 2 ай бұрын

This is the most relatable video I have ever seen, it actually made me feel relieved like someone actually understands 😭

@Rightly_Divided 9 ай бұрын

Yup. That is how it is in I.T. support haha

@holiday197 2 жыл бұрын

Loved the bit at the end when you went off at the supervisor and customer during that skit. When I worked in a call centre, it was the most stressful experience especially when it came to meeting metrics and handling irate customers. Years later, I’m in an office job and career path that I love that is not even remotely call-centre related.

@user-rn5un7kh2p Жыл бұрын

Omg I was constantly telling myself just one more day to get my through it

@heatherwade2373 3 ай бұрын

I can so relate to the pep in your step at the start of the day, telling yourself you can do this, and as the calls wear on, the day just devolves into sheer madness.

@latreshabyrd479 6 ай бұрын

I have been doing tech support for 4 yrs and the struggle is real.

@Ddeath.Eaterr 10 ай бұрын

Omg the guy that wanted to speak to the supervisor now but it never crossed his mind to hit forgot password 😂😂😂😂

@kathryn9718 2 жыл бұрын

This is SO TRUE! People are so annoying!!

@Wittywouldy 6 жыл бұрын

Maneeee this is so true 100%

@philipjones8513 8 ай бұрын

My god this is spot on. CRM is a tough gig. I think I'm going to write either a screenplay or a book about my experiences, just to get it off my chest.

@kaleidojess 4 жыл бұрын

This is exactly it.

@heatherwade2373 3 ай бұрын

Every manager needs to see this.

@jeremyrawls5896 Жыл бұрын

This is very accurate

@tequilacameron7801 6 ай бұрын

6 months and I am glad every minute of my life I made it out.

@07panele 2 жыл бұрын

Amazing video, thank you Aeron

@kenya9540 2 жыл бұрын

I love your response to the last caller!!!!!

@paolarose463 3 жыл бұрын

Omg la verdad no sé cómo aguanté tantos días xd the worst you can not go to the bathroom when you feel like it, therefore you don't have to drink too much water :/ so awful being working there, even when I was going to sleep I listened all those voices inside of my head

@kathryn9718 3 жыл бұрын

Hell I'll transfer in a New York Minute!!!!!!

@terminator572 5 ай бұрын

That whole supervisor bit was hard to go through goddamn, it felt way too real.

@PiroKUSS 2 жыл бұрын

This is pretty realistic, I like it.

@Ptpop 7 ай бұрын

In RT you’re super would write you up for hanging up on a no response/dead line. Lol

@Fraiyia Жыл бұрын

Yup that’s how it is .

@bf4816 10 ай бұрын

So relatable. Any hope of a good day would be out the window by lunch lol.

@efffiel6565 5 жыл бұрын

Oh my freaking gash is this a Sprint worker 😂😂😂😂😂 he just sound like one BY THE WAY ITS HELL working for Sprint call centers...

@yackimashi988 3 жыл бұрын

Oh brother I wish I could speak to the customer like you did their to the end

@heatherwade2373 3 ай бұрын

The pressure of being inbetween the stupid callers and the metrics of keeping aht down for every call is just too much. Why are we punished for callers that don’t understand what you are telling them?

@liabridgeforth Жыл бұрын

Bravo! 👏🏾👏🏾👏🏾👏🏾🙏🏾💐

@lovelife4111 3 жыл бұрын

Did they give this man a break or lunch? 😂 Some lube? 🤣

@andrewcruz1931 5 ай бұрын

This was great ! Lol this actually put me in the mood to take some calls .

@charlotteweb22 7 жыл бұрын

This is so good!!😂😂😂

@johnfallens9319 Жыл бұрын

This is death 💀

@usedtobeifb 3 жыл бұрын

I work in a call center right now during Covid when everyone’s home and have nothing else better to do than to call about their brokerage accounts, and add to that tax season now. I am about to throw in the towel.

@superjam18 3 жыл бұрын

I think working from home made my call center job a little worse

@jasminecullen2453 3 жыл бұрын

@@superjam18 Lol I quit as soon as I went home

@frankpalmares6458 3 жыл бұрын

This made my day! 😂

@rickypaul1482 2 жыл бұрын

Please make more videos like this

@jayscott99 9 ай бұрын

The accuracy

@wwadebatista 2 жыл бұрын

A csr should have to right to DC the call if the customer is way uncooperative or shows any signs of bias. Been on inbound accts before, it fucking hell, you're a toilet for assholic customers , out bound is much easier, " Oww you don't like what I'm saying well. Fuck you" then slam the phone hehehe

@DanielRamos-im6vy 24 күн бұрын

Omg now i feel bad when i call to costumer service, i use to be polite many times to them, cause i know that issues that i got are not their problem at all, they are just there to do a job. recently i tried to apply for a call center job here in my country, i can barely speak English fluently and my accent still awful and that's why decided to quit on the same day, cause i realized my partners had an amazing accent compared with me, i felt shame for my poor pronunciation, but now im seeing this video and i realized that i just avoid a sad job, however my intentions to improve my vocabulary still on going.

@kenya9540 2 жыл бұрын

OMG, They all say the same joke about the lottery numbers.

@sighx8180 2 жыл бұрын

Lmao the part he says "you got the winning lottery numbers by chance" is something people say a lot on the phone. When I worked in a call center I always heard the same unfunny joke so many times

@sugarspiceandlottarice8877 Жыл бұрын

I hate the jokes, i try to be nice cause they're just being friendly and they beat the irate customers so I play along.

@TheeGuy-k7n Жыл бұрын

People leave so fast idk how I am lasting this long dissociating I guess hahah, first call of the day I got F bomb it was only 7 in the morning got back to back cursed out. I'm like seriously thinking of walking out

@STMARTIN009 Ай бұрын

Who Let The Dogs Out!!!! Woof Woof Woof

@Maddmank Ай бұрын

You forgot your boss beating mad at you for going to the toilet

@wafaashawky9970 4 ай бұрын

😂😂😂That was brilliant

@erindoes 3 жыл бұрын

Nice.. I just quit my insurance customer service job. I will be here another month to train someone but the people on the phone suck the soul out of my body. I would rather work at Trader Joe's hah.

@Number1Hater939 2 ай бұрын

way better than working on a restaurant lol

@MatthewGlover 7 жыл бұрын

That was...Long.

@metroidmen 7 жыл бұрын

Had to make sure I got the point across of the repetition and monotony. :)

@meliss9536 7 жыл бұрын

Yeah now multply that video length by about 21 times and that's how much hell is really gone through in one day. Ahhhhhhhhhhhhh help me.

@reettas2556 9 ай бұрын

😆😆😆😆😆😆

@jameskaib6407 2 жыл бұрын

This video is a nice fantasy, but he wouldn't past his first 'fuck' on a recorded call. Every call center I've worked in has a supervisor within earshot and they will hear things like this. Hell, at my current job, I've made mistakes when talking to a person and have had them appear out of thin air to start bothering me during the call. Yeah, Charles would have been told to put himself in whatever they call coaching and would have been pulled into a room with two supervisors (and someone from HR if they are in the same building) and then no one on the floor would see ol' Chuck ever again. The scenario is otherwise mostly realistic, although the day he seems to be having is pretty typical for a busy day in a call center. He seems a little sensitive which says to me either this isn't the job he wants but had no other options, or he's been doing it a while and is burnt out on it, or he works for a REALLY shitty company like DialA.erica or Alorica.

@PiroKUSS Жыл бұрын

It also depends on whether QA checks longer calls or not. You can VERY easily get away with huge fuckups if you make the call longer.

@mattparker2323 9 ай бұрын

I've gone right back at customers who are rude assholes. I'll take some abuse but there is a line. The long calls have never once been reviewed. Customers are very stupid. 90% of them anyway.