Why I Quit My Call Center Job Last Year | Opening Up About Depression

Quitting My Call Center Job & Opening Up About Depression
Hey, ya’ll 👋🏽. So, it's been a year since I quit my call center job. In this video, I reflect on why I quit my call center job and provide tips on how to leave a job that is making you absolutely miserable. I also open up about my struggle with depression. I hope opening up about my experiences helps someone.
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[@QuanTripp]

Heeeeey you! 👋🏽 Thank you for watching. I hope you were able to pull something from my story. Remember, you have the power to change whatever isn’t adding value and happiness to your life. I'll keep you posted on my journey. Love and Blessings!

[@annasanders7094]

Naquan R. Williams I needed this I’m grateful for my call center job and the fact that it has provided but I’m so unhappy here.

[@QuanTripp]

I totally understand how you feel, Anna. I was there. I think the important part about life is knowing why you are here and what you want out of life? Sorta like aligning yourself and your actions with your purpose. I want you to think about the following questions: what do you want out of life? What is your ideal career? What steps can you take to get there? I hope this helps. Life is a journey and we all deserve to be happy on your journey. Thanks for subscribing. Love, Peace, and Positive Vibes!

[@akaishadouglas8259]

You are very strong and intelligent you have such an extensive vocabulary and such clear pronunciation. You did a tremendous act of kindness for helping your family by working most young people wouldn't have comprehend the struggle their family was going through and would have only made it worst by making some terrible decisions but you were proactive and diligent. I am glad you found a job that's more suitable for you and your personality I believe you have the capability of having your own business or franchise.

[@mightbe5091]

Your message is total confirmation for me. It's called burnout. Lol we are both Aquarius and I thank you for your story!🤲🤲🤲🤲

[@beautilfuldoveonearth5447]

It takes courage and I respect you

[@adampeterson8642]

Call centers are absolutely terrible. Not only the back to back calls but also management watching your every move. Worst was even on days off I never enjoyed them because all that was on my mind was that I had to go back to those calls after my day off. Quit 2 months ago and got a non call center job and I feel like a completely new person.

[@end.olives]

Yeah thats exacly how it feels like world-wide. Theres something about call centers that is just unsufferable

[@hardingtutors7934]

Congrats I say all ex call centre employees should join a group where we celebrate freedom

[@skysherlops6503]

So true! Lol the day I leave i should rejoice when I graduate

[@thefrenchperiod5694]

Yep 🙂

[@andreaj8319]

I am going to be taking a vacation in June and then putting in my 2 weeks. Being isolated (working from home) and talking with nothing but angry customers all day has left me with nothing. I don’t even feel like a regular person when I get off work. I feel like a numb, shell of a person and have nothing left over to give to my family and friends. It’s time for me to go, this is not my purpose in life. Thank you for this video

[@nenalee5787]

You make me cry . I feel you .

[@aneesha4482]

same! I hope you’re happy now

[@augustusbrown5320]

💯💯🥲🥲🥲🥲🥲🥲🥲🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾

[@beautilfuldoveonearth5447]

Some people turn to drinking

[@shachristanhollins8290]

Same omg 😲 people are just are stupid and don't pay attention to nothing they lazy and lack knowledge with common sense I hate my call center job this phone irks my soul

[@Ptpop]

After working in call centers off and on for over ten years I can tell you that you saved yourself from complete call center misery. You are a call Center Survivor.

[@samm1533]

Here you go I see PTPOP's comment here too.. WE NEED TO MAKE A GLOBAL ORGANIZATION.. ALL THE EFFECTED GATHER UP. PT Pop!! What do you think ? @ptpop

[@waltera.1958]

Oh PTOP was here 😿❤❤❤

[@fungusbobmoldpants2781]

@Outlier FromSquare I agree! I quit my call center job recently to really study and focus in more on my cyber security degree and currently practicing and learning web development to pursue that instead because my job was literally making me depressed to the point where I even dreaded clocking in for my shift.

[@stallio5612]

Pt pop nice to see you here.

[@trollking6315]

Dont act like you care when you have been making fun of black people like crazy in your call center videos, you southern style bigot.

[@UN0Cards]

I recently left my call center job a few days ago. It was making me anxious, depressed, I was crying nearly everyday, I would have nightmares about messing something up, I would be depressed on my days off by the thought of clocking back in. I tried to hold out until I could transition to another position but I could not take it. I was so afraid of losing my insurance benefits and PTO, but I was literally making myself sick by staying. My partner couldn't understand why I wanted to leave a good paying job with benefits but customer service will beat you DOWN. I start my new job on Monday. Thank you for this video. :)

[@QuanTripp]

Thank you for watching. I’m so glad you followed your heart and left situation that wasn’t making you happy. Congrats on your new job. 😊

[@augustusbrown5320]

How is the new job??

[@ellikafallen6142]

I too am having nightmares of messing stuff up and getting yelled at from customers. I have been so depressed and I often cry due to the stress I get from back to back calls daily.

[@yolandafuku300]

I also have those nightmares, I need the job but I'm so miserable. My body has changed; I'm constantly sick and I suffer from migraines. I hope your new job treats you better

[@yte2321]

@@ellikafallen6142 the same thing with me. I would sometimes unplug my outlet cord because I couldn’t take it anymore. Almost every call is an angry customer.

[@mellowyellow403]

Man.... I worked for a major insurance company for 14 years! They hooked me in right out of college. I got paid very well. I paid off 2 cars, took lavish vacations, my grad school was completely paid for, and even got a profit sharing bonus every year but none of that mattered because I was miserable. I was threatened and called every name in the book on a regular basis. It got so bad that if I was out and about and heard a ringtone that mimicked my work phone I would have a minor panic attack. When I decided I wanted to leave I planned 6 months ahead of time. I feel bad for admitting this but I requested an out of state transfer to another position which included a company car with the intention of finding a new job in the new city where there was more opportunity. Sure enough after the transfer I got a job offer with a new company that not only pays better but treats me like a human being! I’m so glad that I took a leap of faith and am working on taking my life back. 14 years in a call center definitely did its damage but thanks to my pay increase I can afford to see a therapist now 😂😂😂😂. Thank you for sharing your testimony!

[@DarkFemEnergy222]

I recently quit my call center job and I’ve never felt more free! My job was work from home I used to unplug my ethernet cord and pretend that my power went out just so I can get a break 😂 goodness I hated that job. Never will I ever go back to a call center job!

[@samanthaj7840]

Girl ,I have worked at 2 over short periods the most was a year . I just started a new one to make ends meet I am offline watching videos. And applying for other jobs that are not call centers. Oh hell no.

[@jbarahona623]

I do the same s#it currently. Or I pretend to not hear the person. Some of them know what they need, and issue resolved. But the majority of them, you need to use child psychology to extract what they're asking for. Or they call to have a damn conversation unrelated to the service as if they have nothing better to do. These situations aren't even a quarter of what one has to go through in this line of work. One quickly loses faith in humanity and ends up hating everything.

[@jbarahona623]

@@samanthaj7840 I'm looking for data entry or coding. I had enough of dealing with people. Worst case scenario, start a cult or something lol.

[@mulany.5301]

@@jbarahona623 OMG YES! child psychology for sure… so many calls of people lacking common sense.

[@mamacashbillz7197]

Omg I just screamed. 10 months later seeing your comment I do this as of today all the time 😂😂😂😂

[@shaylajohnson157]

You inspired me to quit my call center job I've been at first 5 years. Great pay, benefits, perks, and more. However, employees are heavily micromanaged. The environment is toxic because everyone is miserable and sit around talking about how miserable they are, which makes me miserable. I'm with you on not liking being told what to do. I hate the idea that I can't take vacation. My employer writes employees up for using their sick time. I'm over it! Thank you for being transparent and sharing your experience. Very inspiring 🙏🏾

[@augustusbrown5320]

Sounds like Verizon

[@Revolutionary10]

Once your in a call center it’s so hard to get out of that field.

[@samm1533]

There you go... Another person proving my theory . exactly thats what I say...cuz normal jobs won't accept you

[@barbaralynch5139]

I work in an airline call center...25 years so far...flight benefits and being able to travel is what keeps me with the airline.

[@augustusbrown5320]

Facts…………..

[@MasterHero10000]

If You don't live in the USA, You can and it's very easy. The problem is that the Hell Center industry pays quite a lot in Latin America countries

[@shenequakimbro5146]

@@barbaralynch5139 Do you mind sharing the names? Is it work from home? Do they give hotel discounts?

[@nunyafawkingbiz]

I was offered a home position but I worked from home years ago and the idea of working from home is so much better than the reality of it ! Time went by so slow at home and it got old fast! I gained so much weight and became depressed !

[@QuanTripp]

I understand how that is. Definitely prioritize your mental health. I'm not sure if you live in the States, but you can look into ADA accomodations, and FMLA. Take care of yourself. Thanks for watching.

[@Lulusvideos1]

It really isn’t that great. A lot of it also depends on the job you have. My friend who also works from home asked me to go to lunch one day, she does accounting and makes her own schedule. Me on the other hand am tied to my desk all day long, every minute has to be accounted for and we have to use company headsets so I can’t use a blue tooth headset, they don’t want us moving around. I’m also on a very tight schedule! Lunches and breaks have to be at the same time every day, no flexibility at all.

[@Anawithacheeks]

This video is right on point! I’ve only been at this place for 6 months and I feel like it has drained the life out of me. I have 2 days off a week and all I do on those days is watch the clock tick and have anxiety about knowing I have to go back. I’m much more snappy with my kids. I have no social life anymore because I hate being around people now. I find joy in laying in a dark room in complete silence. I have never been this miserable and depressed in my entire life. I’m considering risking it all and just quitting with the faith that God will get me and my family through because this isn’t life. This is surviving. It’s crazy how much a job can seriously deplete you. The customers are extremely hateful for no reason at all. The supervisors are constantly hounding you about one thing or another no matter what you do or how great your stats are. And it’s all just exhausting.

[@brighteyes4142]

I am doing tha job for last 2 months and i am already done with it i will quite next month

[@OG_Bap]

Supervisors, QA, and coworkers can all be horrible to deal with just as much as customers. Especially QA, they have to find something wrong and I was just so tired of being picked apart, even with high stats. I was between 1 - 4 out of over 200 agents at all times, and it never really was enough. The entire job brings negativity but yet we’re expected to be happy or fake happiness every day on calls with people miserable enough to harass customer service workers because they have nothing better to do.

[@latinotravels6670]

I agreed a 100 percent with you guys , I m also in the same huge boat of call center , it's depressing that we ended doing this with some there is to do , I feel that my opinion not only on regular customer but on management has complete change for the worse

[@mimiwilliams8918]

Hi there! I came across your video. I had such a hard time in those 4 months of call center hell. I hated the micromanagement. Being yelled at on every call. Written up for being 2 minutes late. Nobody would switch their morning shirt for ONE DAY. I started snapping at my family and husband and wine started to become my dependence. When I realize that I started to not enjoy my wine as a drink to enjoy, but looking to it to drown my depression, THATS when I left. I am much happier. The money was real good, but I could no longer put a price on my health. Congratulations on gaining happiness again! 😃

[@Ambrose-hb3bl]

Micromanaging team leaders, managers and supervisors are the worst of their kind. Essentially they lack leadership skills. Congrats on your independence.

[@kaarigiella7938]

I have never been depressed before. My family does not understand. This is only after 3 months and it's hard to find another job with Covid.

[@sweetpotatoveganqueenwatts4163]

i am going through that now. I am up trying not to cry.

[@bernardrosper1484]

Im going through it too. It was the only job hiring in my city. I haven't started yet and I'm already depressed.

[@simonstewart8263]

Same situation , I took the role just before covid hit thinking sure if i dont like it ive left my old employers on great terms had friends there , but then covid hit and they're no longer hiring , this current job is unbearable even when im off i cant stop thinking about work :(

[@kaarigiella7938]

Just found out about St. John's Wort tincture to help depression, going to try it.

[@Casilocapuntocom]

I feel the same I took the job because of covid ...call centers worked even when the world was closed in the first vivid month at first until agents started speaking up, I saw a video of a governor entering to a call center yelling to a manager saying they would face consequences because making agents work during that time.

[@therealshayboss5048]

I needed to hear this, I was so depressed I found myself crying for no reason the only reason why I stayed was that I needed the money to pay my bills. The work was not hard but I got tired of doing the same thing over and over. I was sitting in my house every day talking to people I didn't want to talk to plp anymore. We all have to talk a leap of faith God bless

[@JJ-vp3bd]

Brave and amazing

[@cicihopeluv]

Literally my story. I’ve gotten depressed bc of my call center job and I’m now trying to go on leave.

[@Heatherrenee424]

This is me lol i feel so weird getting yelled at by strangers in my own house. It’s very bizarre and emotionally exhausting.

[@chanela.7786]

Literally my situation rn, and am praying for this week to be my last cause I’m tired and am physically sick. Praying and hoping that you’re in a much better position right now

[@porshanastor9612]

I am currently on my nesting period the second day of it. The first call for my shift I couldn’t find the right service but the customer was very patient. I myself was not happy anymore and I know it’s only been less than a month of training but I kept crying for 4 days now. I miss my esl job and I’m happy my contract was renewed there. I’m going back to esl and find another esl job for the night to cope with the bills because I was very happy working with students. To be honest, I intentionally disconnected my internet connection while I was in a call with that customer because I can’t take it anymore. I know I’m too soft for the bpo industry. I want my happiness back. Everyday when I wake up I always think of the calls and I get really sad just thinking about it in the morning. I am going to quit. I’m thankful for the people comforting me that it will be okay. I miss the things that I love to do whichis drawing for commission

[@QuanTripp]

Thank you for sharing. The light in all of this is that you have something to look forward to which is ESL. Sending you much light and positivity.

[@user-lq4rg1yo9j]

Good for you my coworker died from a heart attack at age 40. She worked call centers since she started the workforce as a teenager it made me think if I died right here right now do I really want call center being my only “accomplishment.” It was terrible, she was funny it’s such a shame

[@QuanTripp]

I'm so sorry to hear about the loss of your coworker. 40 is young. Unfortunately, I too have lost coworkers that worked with me in a call center. I think stress adds to that.

[@vanthadden5170]

I remember transitioning from being an accountant (non CPA) to a call center agent. We have the term "hopper" meaning a person who constantly change jobs from one call center to another. As I was applying I met some of these people. I can't help but notice that it's like they're just living from one job to the next. No long term plans. I wondered why and when I was accepted at one of these call centers I knew why. Been here for a year and I'm resigning. There is more to life than this.

[@JJ-vp3bd]

What you doing now

[@SharlenesJourney]

I feel the same way like a dang slave !! I feel so depressed and stressed out and it’s like my family doesn’t understand 😔 working in customer service is the worst Very soul Sucking. People just treat you any kind of way, would rather work for myself that’s my dream and goal all I want is freedom, I hate being told what to do either !!!!

[@marcellusjohnson9439]

I feel your pain. It's soul draining being stuck to a head set all day 😫😫

[@amandal.1422]

U r so right! Famiky rlly doesnt understand! They think oh ur getting paid so ur good when rlly its draining being on the phone all day and talking to most of the time rude ppl

[@SharlenesJourney]

Black Heart omg right !! I’m going through this now I just lost my job recently and I’m dreading finding a another job because I don’t want to go through the same situation over and over again and my family doesn’t understand

[@amandal.1422]

@@SharlenesJourney you'll find a job soon hang in there! Just keep applying esp to administrative or data entry/clerical jobs. Definitely beats a crappy call center! I feel stuck at my job and most days i dont go bc im so stressed at the call center. Wish i could quit but im the only one at my house working :/

[@elyk666]

Thank you for making this video. I relate to so much of what you said. I worked in call center hell for about 5 years, right out of high school. I would see people who worked there 10+ years and think to myself "Well I'll never end up like THAT," and before I knew it I was turning into them. I gained weight. I developed issues with alcohol abuse. I worked from home which made me a hermit. I had money and that was the only positive thing that job ever gave me. I had this overwhelming feeling that I was meant for more and I wasn't living up to my potential. I chose to give the money up to go back and get my degree. Things have been really tight but I would rather get hit by a bus than work in a call center ever again.

[@aziza000]

Dang!

[@Hoovie9596]

I spent 12 long years working for an airline call centre. Everyday…EVERY SINGLE DAY, I woke up wishing I was dead. When the pandemic hit, they laid off 10000 of us overnight when they shut the borders down. I took the early retirement and ran. Now I work a stress free job for more money. Best thing to ever happen to me.

[@WriterVicYates]

I worked at a call center for 3 weeks. They fired me for being too nice to the callers. Great video ❤❤

[@QuanTripp]

Thank you for watching. Wow that's crazy that they would do that. You are being saved from headaches and agony lol.

[@Lisa-di1wi]

It'd rather be too nice to the callers than rude and mean and nasty to them. Was this a customer service job or an inside sales/telemarketing job? I worked in telemarketing and you most definitely have to be aggressive, and that's just not me. I'm a very sensitive person, and I'm very sensitive to their needs. You can't force somebody to take a product or service if they're not interested in it. It's no wonder why these call centers have such high turnover in their staff.

[@Lisa-di1wi]

@@QuanTripp: I am now saved from all that agony thank God that I'm finally saved from all that agony. I have been out of the workforce since March of 2018. And I cannot see myself going back to work in that toxic work environment again!

[@scorpioqueen23]

I'm SO glad I came across this video. I've been doing the call center thing off and on for about 3 years. It's nice to be in a desk but being micromanaged down to people going off on you for going to restroom, having customers yell at you on the phone day in and day out, going 4 hours without a break. It's soooooo mentally draining. The pay is great but health wise not so much. It's caused me to sink into a depression and has caused issues in all parts of my life. I feel like God wanted me to come across this video because I have 2 job offers, 1 is a call center other is FT retail. I really don't think going back to a call center is going to ever work.

[@tamlynn786]

Sierrah xoxo I’m on the same kind of situation. I worked in a call center for -6 years finally quit last year and now work in a job I really like but the pay is low. I recently got a job offer in a call center making almost double what I make now but just the thought of going back to a call center makes me cringe. I think I’ll stay with my current job bc money isn’t everything.

[@diegoandres6857]

I'm totally in the same page as u, I'm Colombian, I speak English and work in call center wanna be a teacher, English teacher, and teach also Spanish to anglophones one day, it's my dream.

[@Lanafox1020]

Imagine doing the same thing but the pay is not great, it makes it even worse to cope.

[@Tarmax94]

I used to work for a customer service company via chat, for 2 years, then another one via phone call, for 4 months, that last one destroyed me. I ended up in a hospital for 15 days after a very disgusting panic attack (that was last year, 2020) I quit the first one because just like you, I felt trapped, I was working 11 hours a day, underpaid, days off and vacations were a nightmare, because they would mess up your days and payments, I was hoping for a higher position that I applied for multiple times, but never got it, and on top of that, my nightmarish anxiety and depression, I couldn't handle it. I spent 2 years unemployed, living with my mom, planning my death every single day, attempted it 4 times, failed miserably, ended up in a hospital every time, Idk how or why my mom didn't give up on me, my lazy sorry ass wouldn't move from bed, then I got the second job that unleashed the most horrible panic attack I've ever experienced, that also left me in a hospital. After that I said, that's it, I'm fucking done, I can't even keep a job for more than 4 months. Then I once again attempted suicide, slit my wrists and to make sure I would die, I also took a bunch of pills, one or the other would kill me (I thought) but here I am, and I'm happy for that, because after therapy (It's worth mentioning I had to go through a lot of "specialists" cuz they all sucked except for my last psychologist and psychiatrist) I am finally pulling myself up. Just turned 27 like 15 days ago and got a new job on November 2nd (2021) in a management position, I couldn't believe the oportunity, cuz I was applying for a lower position. After so many years of struggle, I'm finally learning how to live with my mental health issues. If you got to this point, please seek help if you're struggling with mental health, believe me, it's worth it, but you truly have to be willing to get better, because like I said, I went through A LOT of specialists, but I never gave up, I kept looking, so don't give up, you matter, and once you can find peace within yourself, you'll love what's on the other side, I can promise you that.

[@rolimiranda9291]

Working the call center jobfor 8 years made me learn how to code AI , just with a single motivation that someday there will be no more humans answering phone calls just the AI and robots would do it 😂.. Call center jobs are soul draining

[@chrismacias305]

I worked in a call center for customer service for credit cards. I did my 3 years, and I left for good. I own my own business as a digital branch office for a debit card that will bless so many lives.

[@QuanTripp]

Congrats to you for starting your own business and creating your own success.

[@Jayothechosen]

Biggest thing for me now is annoyed with the idea of wishing your life away for Friday.

[@kiaradanielle7544]

I am currently working at a call center and I feel EXACTLY LIKE HOW YOU DO/DID. I’m so depressed and I feel like a slave to my job & I have a terrible boss but I think I got a plan that I have to execute on asap. Hoping my FMLA is approved so I can take time to figure out my next move but I most likely won’t return. So thanks for sharing this it touched me today in 2022. 🙏🏾💕

[@QuanTripp]

🙏🏽 I hope the FMLA comes through for you. Keep your head up.

[@Punkpsychobilly]

Wow man, you must be a saint to have stayed there for 7 years.... how did you tolerate it? Year and a half ago I was tired of fixing cars for a living. I had been doing it for 20 years, and I was tired. A claims adjuster job for an automotive extended warranty company opened up near me. Starting pay was good, I was under the impression that I would be physically inspecting cars that had problems and then determining if they could be covered. Not so, turns out it was a call center. All day long on the phone with shop owners who don’t want to deal with the ungodly long process of filing claims, and pissed off customers who don’t understand why a worn out tire isn’t covered. I could literally go on for hours about this company and the lack of explanation and communication between departments. It was mind boggling how this company even survived. Anyways, I lasted there for 3 months, at which point I had my fill of being yelled at, and I quit. It felt like the biggest weight was lifted off my shoulders. I’m like you, I suffer from debilitating depression, but I’ve learned how to cope with it now. If something is not making me happy, or making me feel depressed more so, I change it. I’m back fixing cars again now, and I couldn’t be happier. I’m glad you got out of that situation, and kudos for putting up with it for so long, you’re a tougher dude than me.

[@notthejenfrombackthen679]

Brilliant video! A lot of people feel this way, I do as well. I appreciate my employer, at the same time there is a sense of "stuck" and "don't move, just sit still, don't rock the boat." It's like you almost don't want to do ANYTHING else, other than go to work, then get home and veg out in "me time." But it turns into "avoiding people, places and things." Bravo on leaving. How long did you work there before you left? Oh wait, I just heard you say 7 years!" Thank you sooo much.

[@QuanTripp]

Thank you so much for watching. Yeah it was seven loooooong years. Lol. It offered me stability however in my stability I became stagnant and complacent. There were no opportunities to advance so I left.

[@notthejenfrombackthen679]

@@QuanTripp I totally understand what you're saying and what you felt. It's like, after working on calls all day, afterwards, you don't want to chat with anybody else including family and friends. And you also end up not wanting to really take on any other task after working 8 hours, so then the years pass and you're still there doing the same. I like that you're branching out and doing things you were meant to do. Your natural talents. I'm slowly doing the same.

[@richardramos7267]

Everyday I was soo scared, every time I heard that "Tone" that there is another customer to talk to.. I really felt like I'm becoming an empty shell the more I work in a call center, I'm working 9 pm to 6 am, and most of the time, 30 min to 1 hr OT, and the pay btw is pretty low.. Like 10-11 USD for the whole 9 hrs... I feel stupid everyday, knowing I can't hit my goal.. I really want to quit.. but I can't :(

[@amandal.1422]

Keep searching for a better job u can do this! Try to apply for administrative or data entry or mailroom clerk jobs! Will definitely get u off the phones and more into a role u can work alone most of the times

[@zinhlekhanyile6788]

I don't have anything Richard, but I quit I was getting depressed and sick 😔

[@knifelz]

This is exactly what i say every day... I want freedom. The fact that i need to ask for permission to take a day off, drives me mad. This is what modern slavery is about.... Loved your video

[@cedarmooon]

I have worked in a call center for around 3 years. 4 months in, I already felt that this is not for me at all! Yet, I kept going mostly because of the same reasons.. the salary was good, and I honestly thought that I can not find a "better job" or thoughts in my head of "What if I end up without a job" etc. Been turning in my resignation without a new job lined up - after a lot of inner fights. honestly I am still scared of what will come in the future- but it felt good. Sometimes the feeling of quitting is accompanied by anxiety but not because it is not the right thing for you but because of the uncertainty. I can only encourage everyone who is in a job that they dread to go to, to find a way out. It does not have to be quitting from one day to another but we all deserve a better life. Working in a call center is soul crushing to me ( the clients, pressure of selling from the employer) and I can not imagine someone working there for 30+ years. Congratulations to you for quitting. Your video really resonated with me a ton.

[@QuanTripp]

Thank you for watching 😊

[@cedarmooon]

@@QuanTripp thanks for sharing your experience 🙏

[@aziza000]

Did you end up finding another job? Please give me hope!

[@scarystoriesclub7985]

yeah totally understand the indecisiveness. mostly because its TOXIC. kind of like a toxic relationship deciding whether to end the relationship or keep going.

[@edwardjones2202]

Good man. It shouldn't need explaining that these things are hell for humans. We are not creatures who can enjoy sitting in a box, chained to a desk, repeating ourselves over and over again.

[@t-90atank35]

I cherish every short breaks i had while working in a call center and whenever my alarm sounds to go back inside the production room makes me really anxious and its tearing up my stomach inside knowing I'll be waiting for that phone to ring again to whatever type of people are trying to call you, saying everything repeatedly while also being over watched by the supervisor where just a bathroom break to pee or poo has to be an issue.. While they're not there when you need them to take a supervisor call..

[@lindaandres5810]

You did the right thing! Money will come. Do what you are passionate over and follow your intuition. I see so much light and potential in you.

[@beautilfuldoveonearth5447]

This comment is so good thank you

[@adu1991]

Yup. Parents, teachers, and other people will tell you to "get a job" but jobs can still be hard to come by, especially now with summer jobs being taken up and a lot of places not hiring. Offer to mow lawns, do some volunteer work, play moneymaking apps on your phone, or take online surveys. They aren't actual jobs, but they are good ways to make money...and they're definitely better than working at MLM scams and call centers, only to make a small amount of money as a result.

[@bluesign3034]

Because of this pandemic, I worked in call center for 4 months. Before I used to work in hospitality as Front office staff, and yes I received lots of complaints and it's in person. But if you were to ask me, Id still choose the complaints in person than working in callcenter. I dont like the metrics, the continous calls, the no life work. It affected my mental health and I am trying to figure out why especially that Ive been working in hospitality industry for 5 years (I love working in hotel, just waiting for this pandemic to be over).. Everytime I heard of someone being a call center agent for years.... I salute them, really. It is indeed stressful

[@m1nt]

Your video makes me feel like I’m not alone going through the same, mundane corporate call centre structure of hell. I’ve found strength to leave my call centre jobs numerous times, worked my way up out of the position, but unfortunately, money decided my fate - I work at a high paying call centre job in a specialized field. However, what price can you put on your mental freedom, yourself. I hope to gain the freedom you’ve found, makes me so happy for you! I’m naturally a creative, but an introvert. Man the struggle is real

[@LadyBoBannon]

I hope things are going well for you man. Keep on pushing. I don't miss my call center jobs. They are modern day slavery jobs. It's important to invest in yourself, not company life. The best is yet to come.

[@jamesheelis8623]

Thank you for sharing - Sometimes the best thing when people are down is to hear others say, "You can do it!" - it reminds us that we aren't alone in the rat-race and that we can fight to make life better for ourselves

[@QuanTripp]

You are most welcome. Thank you for watching. :)

[@toddpacker1015]

I'm halway into training and basically the entire class has either cried or had a manic episode. We are still in training yall.

[@QuanTripp]

Hey there. Definitely do what's best for your sanity and mental health. Best of luck to you. Don't let them stress you out.

[@sofiesoft6202]

I’m only a month in but the shifts are 12 hours I’m tired and ready to quit

[@QuanTripp]

The call center environment IMO is okay for short term work….but long term it’s completely draining and takes a heavy toll on ones mental health. Do what’s best for you and follow your heart. #Blessings

[@stan.pchannel6556]

I'll have a video up soon because i quit my call center job and move onto something better. Its like getting released from jail.

[@QuanTripp]

Lol. I understand. Congrats and blessings!

[@nickjacobson4451]

Great video, everything here resonates with my current situation. I think it has honestly made me clinically depressed. I actually make really good money at my center but it’s been 7 years and I’ve never had the amount of mental health problems I’ve had since I’ve worked there. It took my a really long time to accept it but I think I finally have. Call centers are anxiety machines, and working from home makes it 100x worse. Really appreciate this video…

[@Isaiahkool1671]

Im feeling crushed at my current call center job. hopefully i can find something else soon😔

[@bigmama544]

I can relate to what you saying I'm going through that right now. It is hell for me, but I'm at my last rope I have to work for my family, because I lost my Husband in 2021 and left me moneyless and hopeless so now, I'm working at this company, which is a very nice company, but the team leaders are not willing to help sometimes they live you high and dry. So, I decided to step on faith and getting ready to start my own business helping elderly people get the help they need to help them live a better life.

[@QuanTripp]

Hi Katie. I’m just seeing this comment but I felt compelled to respond. My condolence to you and your family. How’s your business going? I hope you’re doing well.

[@riya9065]

I really needed to hear this! You are awesome and inspiring. I work at a call center right now and I hate it! it’s so many things wrong with call center jobs I can’t even begin. I’m in school and I graduate this year and I can’t wait to quit this call center job. You are absolutely right we have the power to get what we want and need. Take control of your life, we got this! 💪🏽

[@Christ_Is_Life10-10]

You have an entrepreneurs spirit and natural leadership skills. Those skills are like gold! You will do well.

[@THEDOORIZCLOSED]

This is why Compassion is so important

[@Jarretthicks12]

This hit me hard. All of your feelings you felt then I feel right now. Covid makes it hard to get another job.

[@chrissymarsha2282]

Awwe you look so sweet and innocent. But you’re hella right💯 tried leaving today, but these managers were trying to MANIPULATE me into staying. I chose myself though 🤷🏾‍♀️

[@itsavaaaaa5673]

Amen! Saw this JUST when I needed it ! Thank you for recording

[@jessicaschronicles7778]

Thank you this helped me. I made a decision to quit my job today at a call center work from home some of things you said in this video I can relate with a lot of the things you said thank you for sharing

[@Native722]

I understand why people stay at call center jobs, because they need the money.

[@1MissRosmerta]

I am glad to hear you have moved on from call center quite some time ago. For anyone watching, or reading comments, it's can also create hostility and anger, which I have managed to keep under control due to working from home, but the only perks to that is not having to fight traffic and don't really have to get dressed to the nines before walking out of the house. The virtual environment I work in is still toxic. So much favoritism with one certain employee who is a kiss up to every boss we've had since I started over three years ago, who seems to magically follow me around on every job title I have had since being hired there. Bad things happen with customers too, all the time. When we transfer a customer, we are not supposed to release the call until it's all complete. When transferring this one customer, she ranted on and on about how I didn't have any idea what I was doing. The call was supposed to be transferred to that dept. to handle her issue. She did not know I was still listening. I really think some calls are just a set up, too. And the technology to document the calls is horrendously complicated, they are always changing how it's done. That just adds more stress. These companies manipulate you, and set you up to fail. Sorry this was so long, I could write a book. Best wishes.

[@myeshadapisces]

Thank you so much for making this video. Everything you stated. I am going through. This just gives me motivation to push and move on from this call center job. God bless you on your journey.

[@elizabeth9667]

So this video is a couple years old but I just stumbled upon it and I’m truly grateful! It’s currently Friday evening and I’m nearing towards the end of my shift at this call center. I wasn’t always assigned to this role but this is the direction that the company has went towards. I have been here for 5 years and have been in the inbound call position for about 3 months. I can’t begin to describe how much I hate it. It’s definitely taken a tole on my mental health and I’m constantly considering taking up any form of substance that’ll take the edge off. Again, not beneficial to my health but I’m desperate. I just wanted to thank you for making this video and sharing your story. I have the motivation to spend this weekend job hunting and putting my energy towards bettering my life💜💜💜💜💜

[@jessicacooper3236]

Thank you! 💝💝 I needed to hear this!

[@SweetBree031]

🙌🏾 This was such a great video. It was real and honest. I can personally relate on many levels. But the resilience will continue to come through. Only up from here!

[@QuanTripp]

Amen. 🙌🏽 Thank you so much for watching Brittny. I really appreciate it. I’m glad you were able to relate.

[@babsie3235]

Wow I wish I could give you a hug. Your journey is so inspiring. You conveyed your message so well and authentically, I'm sure many will be moved. Thank you so much for sharing.

[@honorableman56789]

hey, thank you, I really needed that today. Hope you are doing well!

[@zajavu]

I’m soooooooooo happy you’re getting therapy. Sending love 💕

[@cyndimorgan9792]

It’s not just call centers although they are notorious for being miserable. I just left a major retailer due to depression. it’s probably one of the worst ones to work for because every day was a change out of desperate moves to keep profits going. We could be low in stock in higher price items the only thing they cared about was opening credit cards. We heard that through the earpiece communicator all day long. If a customer had a question about a vacuum cleaner or high end cookware there was no one to be found. You were bounced around from department to department and you might go back to one department the following week and the merchandisers moved everything around so you couldn’t help the customers find items because you were just as confused. They basically mentally beat you all day long and then thrashed you if profits were down. I think that was the end of it for me when I realized I didn’t give a shit what their profits were. It’s not my responsibility to care what the profits are when I’m making minimum wage. It was almost like a guilt trip that wasn’t necessary for people getting off the public transportation going to this job! Things aren’t easy but the fact that people stay at that place was even more depressing.

[@QuanTripp]

You did what was best for you, and honestly, that's the best thing you could've done for yourself. Companies only worry about their bottom line profits. Not their employees who help propel the company forward. No one wants to feel like a number, overworked, undervalued, etc. Keep ya head up!

[@angellibra1334]

Thank you for this video, it helped me so much! It was so hard to end my job in a call center but it was worth it.

[@bettydavis7904]

I am proud of you !!! You have decided to get up and moving on. You're my hero🤗

[@QuanTripp]

You’re so kind. Thank you :)

[@tutin4090]

I don't even work in a call centre after leaving a couple weeks back and I still wake up in the night with a jolt under the panic that I need to get back available or I'll lose everything

[@QuanTripp]

I totally understand. The call center environment has definitely contributed to my anxiety. Do what you need give yourself some TLC.

[@danielso3973]

Because of working in a call center, I suffered from depression. I felt tired both physically and mentally. I endured it for 7 years. There are still advantages working in a call center but I am thinking im not gonna work in call center ever again

[@QuanTripp]

It's not for everyone. That's for sure. Thanks for watching!

[@evad1999]

I just want to say how much I appreciate your doing this video and congrats for getting out of the call center industry. I worked in one for 6 years then my office transitioned to a processing center. We were still a contingency site for two call centers. At first, it wasn’t so much, but then it became most of the time, like we took a step backwards. Needless to say I left my job two months ago, after a total of 9 1/2 years, transferring to another office. My job title is the same but the scope of my duties is different and it’s a lot less stressful. I have depression and anxiety as well and everyday I was on the phones just seemed like it was getting harder and harder. It felt like a dead end as I tried to transfer and get a promotion to no avail for years. I don’t know how I did it for as long as I did. I think my mind and body are slowly recovering. It’s a very difficult job and I commend and empathize with those who are doing it and have done it. This video really hit home and it’s important for people to understand the truth about working in a call center.

[@brolly414]

Thank you for this. When you said you feel like “this is the best I can do” - that hit hard. It’s how I feel but deep down I KNOW I have more to offer. I might be kidding myself but man, I have to become more ambitious for myself.

[@QuanTripp]

Trust me you’re not alone. A lot of people including myself feel the same. Best of luck to you and your endeavors 🙏🏾

[@chrissylove1104]

This was so uplifting ❤

[@2daylove1another]

HaHa, I'm also an Aquarius and have always hated being told what to do. I also hate being micomanaged. To combat that, I try to do whatever it takes to keep my supervisor out of my face.

[@VidelxSpopovich]

I’ve been living in my car for about a month now and I think I’m the happiest I’ve been in a long time, assuming I even know what actual happiness is anymore. My life is at least far more peaceful now, only ever plagued with an occasional minor annoyance. I’m not being harassed and gaslit by my stepmother anymore. The people at work can’t insult and belittle me out here. I don’t have any responsibilities to anyone now. I feel free in a way. Best of all getting food and internet out here is incredibly easy. There’s so many resources for the homeless that it’s really no wonder so many of them seem to never want to go back to life with a home and job. I know I certainly don’t. Well, at least not yet. I think I’ll stay out here for a few more years kind of like a really long vacation.

[@QuanTripp]

I've watched a lot of KZbin videos of folks living in their cars for various reasons. And as you've stated yourself, many of them are happy doing so because of a sense of freedom and automomy it offers. I say do what makes you happy, and maybe consider starting a KZbin channel documenting your journey, and experiences. There's an audience for it. Thanks for watching. Abundant peace and blessings unto you. 👋🏽😊.

[@mikemeetstec]

Awesome house my brother! It seems like the call center blessed you in some ways at least!👍🏽

[@moniquewrites9046]

Hi NaQuan. I hope you are doing well now and working towards hope.

[@kimmieinspires]

I took the leap today and yes my emotions was all over the place. I had enough in savings to do it and I couldn’t take customer service anymore. Felt like I was living way beneath my potential.

[@1218kimber]

Your comments on not liking being told what to do… I’m the same. Which lead me to wonder why I’ve always worked for someone, never myself. At my current job (5+ years now-at an answering service) we have to send a message asking if we can use the bathroom. 🙄 Last night on my shift 2 other people were on bathroom break so I waited 8 minutes for them to “let” me go. I feel like a kindergartner. I go from wanting to sob from the stress to being thankful & telling God I’m sorry for complaining. As far as depression, I believe being out of God’s will can magnify unhappiness.

[@QuanTripp]

Thank you for watching! I think the last part of what you've said is key. In a general sense, I do believe being unaligned to destiny and purpose can cause depression and unhappiness. At the same time, I'm learning that alignment to destiny and purpose is a journey all in itself. And sometimes there will be lows and high moments. I pray we have more high moments than lows. Take care and thanks again for watching.

[@dennychow1459]

Thanks Quan, I just got a call center job...took a few calls and I'm just not cut out for it....your video helps out big time; I also have depression..❤️

[@QuanTripp]

I’m glad to have offered some insight and be of great help. Definitely take care of yourself. :)

[@blackwidow4564]

I am holding on because of finances. I am definitely trying to get away from the phones for good and I am going back to school full time to get away from the call center for good

[@tangleslong499]

I really wanted to quit my call center job. But I cant. Not yet because I still have $4000 credit cards debt plus a student loan that needs to be paid off. I'm angry at myself for not being careful with my expenses. If I was more frugal and cautious, I would saved up a lot of money over the last 3 years. But no, I don't have any savings and Im renting a one room place. Now I feel like a slave to this job, getting constant abuse by the "Karens" and the "Terrys" each day, and the arrogant and rude team leaders that get frustrated at you when you keep asking questions. Prior to this job, I was unemployed for almost a year so I dont want to go through the pain and stress of unemployment again. I'm literally stuck because of my health problems that limited to the type of jobs I can do. I need at least $20,000 of savings before I can quit this job. Sounds like I will need to wait until next year before I can call it quit. :(

[@brendaechols5929]

I don't work a call center job but I feel the same in my job. Depression is real. I'm thankful I have a very understanding family physician.

[@shenequakimbro5146]

I'm so sorry you were depressed and many others that have worked at a call center. I feel like the weird one because it has not affected me that way but what I hate about it is some managers micromanaging and some coworkers that were toxic. The worst call center where I had these experiences was in 2019. I wish I could have afforded to leave but I only got a break when my sister died. I hate it took that to get a break. When I came back, I just kept to myself and then they ended my assignment.

[@QuanTripp]

Thank you. I'm so sorry for your loss btw. I've learned that some people indeed don't mind the call center work environment. However, I find that more times than not most do. It's an extremely toxic environment in my honest opinion. It here that I learned the importance of prioritizing my mental health above all else.

[@shenequakimbro5146]

@@QuanTripp I definitely understand. I went to another call center that same year and it was toxic as well. I had became sick due to not taking Covid seriously. I knew that was my last warning. It felt good to leave after one month of that foolishness. Drawing unemployment didn't even matter anymore. Then I was blessed to find a work from home job and was there almost two years but our company was bought out. Some people still acted a fool but not as bad as it was. I'm praying for another work from home assignment for both W2 and a 1099. I understand about the mental health side of it though. I wish you the best

[@brendaechols5929]

It's good therapy to talk about depression.

[@QuanTripp]

Indeed it is. I definitely recommend seeing a therapist for anyone dealing with depression. It helps.

[@imjusterykah9859]

Aquarius here. Thank you so much 🙏🏾 this motivated me

[@jessicacooper3236]

I finally left my comfort zone! 5 years of the call center!! 😳 My orientation starts in 2 weeks😁😁😁

[@JJ-vp3bd]

Any updates

[@ttraves1978]

Thanknyou God for leading me here. I just got through talking to God about my situation of giving myself away to the call center world. I have such a great personality and voice to speak very well to do voiceovers just trying to figure out how to get there. What I have to offer is beyond sitting in a cubicle for 8 hours a day.

[@toddpacker1015]

Managers are by far the worst part

[@QuanTripp]

Manager definitely can be the reason good employees leave a company.

[@esteandre7459]

You've helped me so much thank you

[@chrisharder4854]

Watching this 3 years after you posted this.. I moved from a toxic department in the company to another department, hoping to escape and improve. Only to find out that the current department is more of a call center with sales targets instead of the back office cushy job I interviewed for.. Imagine how much I loathe being here.. Already preparing for an exit strategy.. Your journey seems very relatable to me.. And don't forget.. There's only one of you and you are important 😊😉💕

[@brendaechols5929]

These jobs need to stop having metrics. It's nothing but stress. Employee makes a sell, they make a sell. If not ...oh well. Maybe next time.

[@courtmae7949]

You are incredibly well spoken.

[@QuanTripp]

Thank you 😊

[@sadesteele5028]

I really was not going to watch this.....but thank god I did. Thank you

[@tianabeauty5999]

I was so stressed out at my call center Job, I slept through my alarm. And My alarm was right beside me. 🤦🏾‍♀️😫

[@rozchristopherson648]

Thank you for this video.

[@justmo2023]

love this!!

[@bg5097]

Thank you. I’m quitting bc a lazy “manager” had the nerve to tell me that my 15 min break would be docked if I went to the rest room. Time to start suing

[@QuanTripp]

Some managers are absolutely ridiculous. Gotta do what's best for you. Thanks for watching!

[@jayj4439]

I feel like call centers are the epitome of condescending humans from the customers to upper management. I won't self diagnose myself with depression but let's just say I've cried myself to sleep regularly. Which isn't good

[@JCoLo-yb3gd]

I’m a corporate travel coordinator and the function of the job itself isn’t bad. It’s the phone calls back to back that are annoying. I do this third shift and it’s horrible trying to stay alert at 4am and take phone calls. Blah 😑

[@chocolateoverdose]

I needed to hear this. Thank you!

[@radeonblue1816]

Brother I am also not happy. I feel the pain because I am in same place. I am also resigning in fe2 days because I don't want to die.

[@toddpacker1015]

I am not making it past a year at the current job. I’ll save all my money and sabotage myself when the time is right.

[@brighteyes4142]

Doing the job for last two months and i am done with it

[@QuanTripp]

I don't blame you. It's not for everyone. Gotta do what's best for you. :)