Brother MFC9440 'Unable Print 32' Error fix!

[@markboettger5867]

WOW!! This freebie fix from 2012 solved my "Error 32" problem in less time than it would have taken to drive back and forth from the nearby Brother's repair shop. THANKS!!! The video glosses over the "remove cables" part of the procedure. For the Model MFC-9440CN: the larger white cable on the right has a blue plastic pull tab; do not try to pry up the plastic connector from the board! The other two connectors can be gently pried up from pins on the board.

[@dude4392]

Thanks to this 11 years old video I was able to fix my printer.

[@beto3355]

You put this video out over 8 yrs ago, Kurt! And just now, today, I was able to fix the EXACT same problem with my, now very old, Brother HL-4070CDW! I was getting so frustrated with this thing. Your solution was a great lifesaver!! Thanks so much!

[@ivy1974]

As a current IT guy that has been in the business for the past 16 years this video saved my rear yesterday; I made the mistake of not asking the customer if they wanted color or black and white so when I showed up with a B&W printer I knew I had to fix their existing printer. Thanks to your video I did.

[@Graham_Wideman]

Yet another thank you -- I performed this same repair on the similar HL-4070, and the printer is now back in business. I learned that you don't need to remove the PCB (which you replaced at 0:57). Instead I removed just the solenoid to apply the tape. Also it was not necessary to remove the plate you removed at 3:27. So in summary, I unscrewed only the back door (3:00) and the paper guide (1:52). popped off the rear cover of the PCB (1:35) and the top cover of the PCB (slides sideways, slightly different than the one in the video), revealing the solenoid. I used a right-angle screwdriver to remove the solenoid retaining screw, to more easily get to the pad and stick tape on it, though that could probably have been done in place.

[@DavidMarkun]

I should have read your nice timestamped comments Graham before I did this job and eventually figured out the same things you did. I was reaching for my right-angle screwdriver when I thought maybe I could leave the solenoid cover in place. Yes, that works.

[@dansmith6203]

Kurt, I really appreciate your shared knowledge on the printer fix. It worked well on my Brother MFC-9440 Model. The repair center that I called told me to scrap my printer when I described the problem to them and they also suggested to buy a new one! Thanks for saving me from the agony. Cheers

[@DavidMarkun]

MANY THANKS! Your steps worked for my HL-4070CDW with slight modifications. My model has several additional multi-pin cables attached to the board that you removed from your machine to work on. I was reluctant to unplug those, and I realized that I could do your tape fix without removing the board at all, and without removing the small metal piece above the rocking/sticking door. So all I had to remove was 1) the toner drums, belt unit, and waste toner pulled out from the front of the unit, then 2) unscrew the two screws of the back door, 3) Unscrew the two screws of the back page control unit 4) Remove the small back black strip carefully; I broke the two vertical retaining dividers off and had to superglue them back on to reassemble 5) Remove the lid of the black box by sliding it left to remove (slide right to reassemble. Pick it up and look at its bottom before reassembly to understand the slide latch). If you want to check for this problem fairly non-invasively before you start unscrewing anything, you can check for rocking/sticking door by reaching way in from the front of the unit after you remove the three items mentioned in 1) above. I was so stoked to find that the rocking door was sticking in the back position! My generic advice for working on this machine is to look very carefully at the plastic pieces before you apply force to them. They are highly engineered. If you understand them, they will behave, and if you do not understand them you can hurt them. For example, reinstalling the back door, you need to hook the plastic pieces over the metal before screwing them in. My printer is 14 years old now. It has not printed many pages at all (never went through a set of toners) but it has lived in a warm humid environment in summertime. The two things that have failed have been the belt unit (recently replaced) and this sticky foam thing (fixed now with the amazing tape fix).

[@nicwildeman1]

Kurt - you rock. Our MFC is fixed, and JDRF has been a key charity for us since our son was diagnosed. THANK YOU!!!

[@murieldalley4958]

Thank you so much for posting this video. With no budget for a repairman, my Brother MFC9840CDW was a brick. Manual offered no help beyond turn off, turn on. The MFC9840 is somewhat different that the 9440 shown in the video, but mostly comparable and the solution has worked great!

[@colinelliott5629]

10 years later, and this is still useful; my MFC-9840CDW gave the message 'Unable Print 32', but the manual was no help, and nor was the Brother advice online. Then I found this, and my printer and scanner is working again (I never used it as fax). I didn't have to throw it away after all, which is what my wife advised. (So; one up there.)

[@christopherctill]

Thank you! It worked. My only challenge was to figure out how to get the printer apart by following the re-assembly instructions/video, had to go back bunch of times. broke a few little plastic tabs, but it's working. My boss is too cheap to pay for new printer so I'm glad that I could get this going again.

[@JL-il6vk]

Kurt, I can’t thank you enough for taking the time to make this video! My printer has been a heavy paperweight for about a year now. A little time and willingness to watch the video you made, it is now fixed. B6 the way, I have the brother Mfc9840cdw. THANK YOU, 🙏 THANK YOU SO MUCH FOR TAKING THE TIME TO MAKE THIS AND HELP SO MANY OTHERS. You are absolutely the best!

[@samarjeetsharma3153]

Thank you, this fixed the issue for me! I felt a little silly taking my printer apart until I got the little door and realized that it was indeed sticking. The scotch tape resolved the issue. Astonishingly, Brother printer company still hasn't acknowledge the sticky door issue, even after four years. (I donated a few dollars to your son diabetes charity, btw.)

[@RachellesCrafts]

MFC-9840CDW. This video, though old, is still helping people. I watched this video a few years ago when I first got the error 32 but a little cleanup did the trick back then. This time I knew I had to get inside the printer for sure. The little foam bit was indeed sticky and the tape trick fixed it right up. Thanks a bunch! Didn't want to scrap the printer and buy a new one-especially since I just replaced all of the toner cartridges.

[@SermonVideoIllustrationsfree]

Kurt, I want to thank you so much for posting this video. I was having that same error code on our MFC-9840CDW machine. Nothing I tried worked UNTIL I saw your video. It is now fixed because of you and I saved my church some money (summertime we struggle financially) from having to call a Brother service repair guy. Thanks so much!

[@josephpreston3550]

Fix worked for me! I was able to remove the metal cover from the solenoid and door assembly without pulling the whole circuit board out, and apply the piece of tape with tweezers, but it was invaluable to see your fully disassembled video to understand how everything was laid out. Just printed a 24 page document without error - you saved my printer!

[@robertfraser2898]

Hi Kurt. Thanks for the video. It was a great help and the printer is working again. I had the error for a few months and cleaned and checked all over for stuck paper and labels, as on the Brother site, but found nothing, till you showed how to open the rear. I opened the panel and found a piece of the sponge strip had lifted, possibly causing the obstruction. Your video showed me how to get to this other part of the printer.

[@royprasad8427]

Marvelous! I had the exact same problem and I was getting ready to dump my printer. I followed the instructions here, which were very clear, and now, my printer is working again. Thank you, Kurt. If I may make a few additional points: First, be VERY careful with the little screws as you are removing or reassembling the pieces. It is all too easy to drop a screw or two inside the printer, and it won't be easy to retrieve a lost screw from somewhere on the floor of the printer. So be just be very careful with the screws. I also would highly recommend using screwdrivers with magnetized tips. Second, you ONLY need to unplug the four red plugs at the end of the wires that run through the channels, one 3-wire red plug at the bottom right and the white ribbon connector at the bottom right. Don't needlessly pull any wires that are all internal to the board. Third, be very careful pulling out the wires from the printed circuit board. The wires are delicate, so don't yank the plugs using the wires for leverage. If one wire comes loose, your printer is likely dead. Use a long thin screwdriver with a narrow flat tip to gently pry out the two connectors at the bottom right. Use a pair of nose pliers to gently pull out the four red plugs. Fourth, keep a small canister vacuum cleaner with strong suction handy (e.g., a Miele). You will need to take out a lot of accumulated dust along the way. Fifth, I would highly recommend keeping 3-4 lens-cleaning wipes that photographers use. Any camera store will likely sell them. Use these to wipe the roller clean to take off any patches of toner material. Last, in my case, I did not have to take out whatever it was under the roller. Also, on the backside, I did not have to unscrew the top plastic piece. So my job was a little easier than the video above. Also, in my model, the black plate covering the PCB runs much deeper than in the video above. This piece gave me the most trouble - I didn't want to force it and break it. The best way to remove this plastic is to start from the right end, lift up the right corner a little, stick a screwdriver in the gap, then gently apply pressure until the black plastic plate pops out. Hope all that helps. Good luck! Thanks again to Kurt.

[@IshmaelViracocha]

Hi Kurt! This was awesome! Worked great on the 9040. I donated towards your son's cure and certainly wish you and your family strength in this difficult time.

[@tdanl144]

Many, many thanks, Kurt. This Unable Print 32 error was starting to become a major source of stress in the family. Great job of sleuthing the root cause!

[@RRComments]

Thought I'd have to junk my printer. Repair guy couldn't figure it out. Just fixed it. You're a genius, Kurt. Many Thanks.

[@elizabethanrose]

Thanks so much! I have a MFC-9840CDW and it worked perfectly! Your instructions were wonderful. I did it myself. I pray that your son is doing well.

[@JohnRHark]

Kurt, You are a sanity saver! I used your approach, with yetimandude's suggestions as well, and it WORKED! THANK you VERY much. This is the power of the internet and for folks like you that want to help others. Thank you again

[@wallacemcclellan9982]

This worked on my MFC9440CN - Have kept this printer alive for years with YT help - Thanks!

[@chrism38]

I have a Brother MFC-9440cn and a Brother DCP 9040cn. I gave my wife the DCP 9040cn to use at her job. Towards the end (before the business closed) the DCP came up with the error "Unable Print 32". This printer has been siting for over a year. I'm on disability and my wife still works but at a new job making about 1/3 of what she use to make. Times are really tight and I was hoping to fix and sell the DCP Printer. I have a Re pair Manual for these printers but everything they say to fix costs money, something we're short of right now! For some reason today I typed the Error Message "Unable Print 32" into Google and there was your Fix for the Unable Print 32 Error. I watched your video about 1/4 of the way and then started tearing the printer apart. It took me about 15 minutes and now the printer is working great again. Hopefully I can sell it before Christmas so we will have a few $$$ for the kids and grandkids. This printer only has about 48,000 pages on it whereas my 9440 only has about 6,000 pages. Thank you very much for the video, sure wish I had some money to donate to the cause!

[@brianmiller164]

Well done! Thanks for sharing this. I just started having this issue and it was driving me crazy as there was no "paper or labels stuck inside" as Brother would lead you to believe. You saved me much headache and a likely call for service! Great job and such an easy, simple fix!

[@717voice]

Wow! This worked. I was ready to dump the printer because repairing costs somewhere between $89 and $239. Thank you for this informative video. Now if I can just figure out what I did to create 4 small little dots on the left margin when printing.

[@andyadler]

Let me just add my thanks for providing this terrific guide. In about a half hour my Error 32 was resolved, I printed a test page and all now seems well on my venerable 4070cdw. Who knew one tiny bit of tape could bring a hulking laser printer back to life? :-)

[@dickshady2]

Thank you, Mr. Braun....worked perfectly for me and I am sure saved me lots of repair dollars....You are a valuable contributor to KZbin.

[@sva3042]

Thank you very much. Brother support was absolutely worthless but this fixed the problem. I really appreciate you posting - still useful after 7.5 years! Now on to the next problem - after reassembling I have 7 extraneous black toner smudge "dots" that repeat four times on each printed page so I'm guessing I didn't get something quite settled back in correctly. Now on to tackle that problem!

[@kristinp417]

Kurt, This worked perfectly on a Brother HL4070. Thanks for taking the time to script this out and video tape it. Much appreciated. The only thing better would have been to filmed the disassembly part while you did it rather than having to do your reverse assembly. But all around nice job!

[@timd1202]

As others have said "worked perfectly for my Brother MFC-9840CDW''. Thank you very much. The marvel of KZbin preventing one from adding to the land fill by allowing one to fix old stuff like these printers. What more can one say but thanks again.

[@geraldinedevoigt1912]

Just completed the process..... (I'm a 57yr old female Office Manager, technical duties is not part of my job description! LOL) watched the reversed video, read thru a number of the comments & managed to put a small piece of tape where needed. Thank you to all the great comments & the video. Job well done!

[@ryaninc]

Thanks so much for this video! I picked up one of these printers at Goodwill for only 9 bucks, but it had the Unable 32 error. This solved it entirely and now I have a color laser printer for super cheap. Thanks!

[@waynehom1]

Thank you. This fix resolved our Print 32 error on our MFC-9440. I never would have thought it was something like this. I was all ready to diagnose as a paper tray detection problem. I will do my best to get a donation made. Thank you again.

[@monadity3883]

You nailed it - I used the shortcut video that follows on this, but the arm was definitely not rocking back into place until I inserted the tape. Thanks!

[@dataiore]

Thank you!!! I also have a MFC-9840CDW and this video totally helped me fix it! I'll donate to your charity. The plastic cover above the chip board needs to be slid to the left to be removed - wasn't obvious.

[@jimpoehlman3974]

Worked great! Mine is slightly different but everything was about the same, I had a few other items that must have been added later in the mfg process, but keeping track of your screws, the way things are put in and DON'T FORCE IT! Great job, you just saved me $400+

[@TheSageDad]

Awesome! I have a MFC-9840CDW and this worked perfectly. The size of the foam pad is slightly different, but this did the job. Amazing all that had to be ripped apart to put 1cm of tape to save trashing the printer...

[@kmotykie]

Thank you! It worked. You do have to mention to take the red and white wires off on the bottom plate in the front right corner...That is the hardest and probably the most crucial part that you may damage the printer....TAKE your TIME removing those two wire harnesses. Thank you again for the video.

[@landgpj]

My MFC-9440CN had the same error code. The foam pad wasn't sticky (door seemed to open/close correctly), but I put the tape over top of the foam anyway. Put the printer back together and it worked. Just have to be careful when reassembling the back to not block the paper path. Thank you so much for the video!

[@GregOWastesHisLife]

Thanks! Worked like a charm! Was the first time in many months that my printer warmed up and *DID NOT* flash the dreaded, red "Print 32" error. Very much appreciated.

[@xYouthAttackx]

works perfect!! and i'm a printer/copier tech! what's basically happening is the solenoid is sticking so you can stick a piece of paper in between the plunger and the sponge (which is what i did) and it fixes it. thanks again.

[@klee8765]

Super fix! Video is extremely concise, accurate, and easy-to-follow. Dreaded "print unable 32" error fixed in under 20 mins. Way to go!

[@srgacltraining]

Kurt, thank you. This worked exactly as described. I tried Yetimandude's shortcut but couldn't get to the right spot with the tape. For anyone trying it the vision of where you need to get the tape is way easier with all the parts out. THen it is completely obvious where you need to tape. A zero cost fix and faster than taking it to the store to be fixed.

[@ARM0KH]

I got a hl-4050cdn from ebay with this error, the cartridges are nearly full and I paid 40€ for it. With your instruction I could fix it within short time! THANKS!!!

[@TexasDex]

I had this exact error message on my HL-4040cn and this fixed it! The sensor arm may have been slightly different, but I found it was actually possible to put the tape on the sticky foam pad without removing the PCB and all the wires. I also didn't have to take out the cover panel at the top. Thanks so much!

[@richardguernsey9818]

Great demo! My printer now works like a charm. Glad to contribute for your son's treatment. Thanks so much!

[@chiliboy82]

Been looking for a fix for YEARS! Thank you! Worked like a charm!!! Now on to figure out why is the cyan color spilling all over...

[@jeffroberts4691]

Once again, you rescued me! I had to do this a couple years back, day before tax day! And I'm a tax guy. So the tape doesn't last forever. But it's ALIVE Again!!!! You the man.

[@decayingindustries]

Worked like a charm plus gave me a chance to clean up all the spilled toner inside. Thanks!

[@lenacoutinho5168]

Thanks Kurt. your instructions worked for my Brother 9840CDW too. The only thing that wasn't clear on your video was how to get the cover plate out. It slides out, alright, but it took me a while to figure out that you have to push it to the left. Found a lot of dust and ink powder sitting around, now I have cleaner prints. Except still have magenta spilling to one side, like Cesar Anthony with his cyan. Anyways, thank you again! Went and made my donation before I forgot. Good luck!

[@bouncingmolar]

Awesome fix!. If the fix doesn't work try this next step. Check to see if the spring on the sensor is in the right spot. If the spring slips through. You just have to disassemble as in this video and then unscrew the sensor and slide the spring back into place and it will fix the error. I hope that helps someone.

[@normd2004]

I used a piece of tape that was too big and it ended up causing the error again after about 6 months. This time I ended up not removing the electronics board and removing the shiny part with the sticky pad (with a right angle ratcheting phillips screwdriver) and removing the pad entirely. So far so good.

[@SuppersReady8880]

Good video. Concept worked on my 9840CDW also, but I found an easier way: If you remove the whole drum assembly out of the front side, (with all the toner cartridges in it), and then remove the WT100CL toner catcher tray from below that, the piece Kurt mentions is kind of exposed in the rear bottom of the now open area. I sprayed a little compressed air at/around it, moved it with my fingers -- it seemed pretty loose and not sticking, although I think I could have put tape on it in the location he indicated from that angle if I had too. After I closed it all up, the "32" error was gone but I got the Drum Error (with 20% life left), so I had to remove the whole drum/cart assembly again (be careful not to let the shiny transfer rollers touch anything), remove all four carts, and then go through each of the four drum slots, unclipping the two plastic catches at either end, opening (folding up/back) the whitish plastic cover, blowing in some compressed (canned) air, sliding the green tab from left to right and all the way back again, then more air, then reclose the white door/lid and click both ends down correctly. After doing all four, I put the toner carts back in, slid the drum/cart assembly back in, and away she goes, like new again. I bought it for $200 years ago like new from a company that was baffled by an obscure error message and just tired of looking at it. Fixed it in 15 minutes when I got it home using internet lore. It's a bit finicky and sloppy when using cheaper reman'd toners, but overall, worth every penny I have in it. I'm sure there are videos on doing all the steps I mentioned so I'll leave it at that. Brother owners unite, you have nothing to lose but your deviously early "out-of-toner" printer shutdowns.

[@gracechen58]

Thanks - your additional tip was helpful! (For now) I didn't have to take apart the back side.

[@bradn6236]

DCP-9040CN I am forever grateful!!!! It worked like a charm, and your instructions were clear and easy to follow. Thanks a million!!!

[@6denashi608]

Much appreciated! I was thinking of replacing my 9840 but your fix worked brilliantly! Thanks for taking the time to make/post this.

[@MrWimstevens]

Kurt, I had the same error code on my HL-4050CDN printer. I used the brother service manual to disassemble the printer and then used some tape as you suggested. Printer is working fine again. Thanks for the movie. Wim

[@bethgardella8410]

Thank you! We struggled with this for weeks until we found your informative video! Sending a check on behalf of our company, Waterart, to your son's great cause. Thank you again.

[@grzesiulechowski5023]

Perfect solution to fix Brother-4040CN printer error "Print Unable 32" just a small piece of tape fixed the whole error/problem. Took me about 30 min, save big $ and time. BIG thanks. You are the man :)

[@KDYaker]

Thank you very much! It took me about 30 minutes to fix.(Longer due to watching video in reverse!) All working great now. Just be careful when taking screws out of to back cover. easy to drop. Lost one screw, I think it fell in printer somewhere. Small tweezers and hemostats work great.

[@ernestomartinez313]

Thank you Kurt! This persistent error had me flummoxed since the Brother tech note on how to resolve the problem did nothing to address the root cause. I'm going to attempt to order a new solenoid for a longer term fix, but the scotch tape hack got the printer back up and running.

[@bchilll]

Thanks!!! This worked for my MFC-9840CDW. The only additional step for the MFC-9840CDW is that you have to take out the toner carrier and the belt to be able to actually remove the back slide-into-place cover, both of which are obviously easy to do (at least, I don't think your video indicated that you had to do that in the case of the MFC9440). Thanks again!

[@johnmiltonperkins9485]

This worked on my HL-4070CDW. After replacing the transfer belt (needed to be replaced anyways) the Error 32 still persisted. This procedure fixed the error and now I can print again! Thanks.

[@haraldmoehser9396]

Sunday morning, need to print tickets, but my Brother DCP9045 cdn just gave me that Error 32. In just 30 minutes my printer was up and running again. Thank you thank you thank you!

[@nasrallahe]

Thank you so much for your video, my printer has been off service for quiet a time now. I have a Brother CDN-4040 serie (the back of the printer is pretty much exactly the same as the MFC-9440CN. Tried everything before, deep cleaned the printer, and did everything that Brother support told me to do regarding this error 32 (couldn't find any chip of paper tho). Tried this fix today and printer is working like a charm now. Just take your time to know what your doing and should be easy to fix. Thank you so so much !

[@shonabohmer3345]

Fixed!! I have the MFC 9840 and found I did not have to take everything out to slip the tape in. I removed the toner drum and the roller from the front and once I had the plastic cover plate off (1:35 on your video, hard to describe with the video working backwards ;-)) I didn't have to remove anything else. Thank you and I wish your son well :-)

[@elmobanning]

Perfect! I needed something printed and wouldn't you know Mr. Murphy visited me at 10:30 at night. By 11:00 I was printing my presentation!

[@guyjclark]

HI, Kurt! Thanx for the video!! It helped me fix my venerable HL-4070CDW as well. This is particularly good since I had just bought and replaced the drums assembly, the transfer ribbon, and bought new toner cartridges!! I hope to get another ten years out of this beast!

[@xaq143]

Totally worked. Wasn't as difficult as I thought it was going to be. Thank you so much for the info.

[@wendellhom7558]

I was about to replace my mfc-9840cdw which has been out of commission for a few years now, but decided to try this out and it fixed the error =) Then I ran into a different paper jam error, but there wasn't any paper jammed as far as I could tell. Was about to give up on the unit again... but after adding a bit more paper and blowing off some dust from the front of the paper tray that appears to be feeding the paper, the printer works again again! Thanks for the video!

[@freshcodemonger5226]

Thanks for the video ! You can do this from the front - no screws or disconnecting wires. Remove the two trays, put the piece of tape on top of the black gate where it would contact metal when actuated.

[@jjbach7580]

Thank you, thank you, thank you. My lever was definitely sticking. I also followed someone else’s video to clean the toner waste cartridge who said when the tape did not work this additional action did. So, I did both. Thank you. Sincerely,, jean

[@carlrosner2165]

Another happy viewer!!! MFC-9840CDW repaired in 20 minutes. Thanks

[@EliteStonerKD]

It actually worked 9840cdw. I hope its a long term fix but I'm happy its working for me now. Its been a huge pain in the butt. Thank you very much!!!!

[@reeseoroni]

Hey, this worked perfectly! Thanks so much for this. It was a little bit difficult to watch it "backwards" but it worked. Thrilled my laser printer is back on line!

[@parkjammer]

Thanks for the video; very helpful. I've had my Brother 4070CDW printer for 7 or 8 years and it still looks brand new. This is the first issue I've had and you video solution resolved it for me. I'm still on the original toner cartridges (except black) thanks to other "cheats" that let the toner cartridge run long after the machine requires you to replace them. Small pleasures!

[@GregOWastesHisLife]

Wish I knew about those cheats. Ordered new toner cartridges and didn't even need them. Too late now, I guess.

[@ImageBEAM]

Great post. Saved my own 4070CDW, I almost broke one of the parts when I was trying to pull off one of the plastic covers (shown going back in at 130s). The key part of the instruction is "SLIDE IT BACK". To take that cover off you have to SLIDE IT LEFT. Photo instructions (which helped me see this) by doing a google search for "print unable scribd". Should be the first result

[@roblozano1973]

Kurt - Legend. Thx so much, worked a treat. BTW - If anyone gets a no fuser error, its because the part Kurt called a paper guide (aka Fuser @1:50 in video) slots into an electrical connection plug at the back, that needs to be located just right when reinserting it back in. Otherwise it thinks you left this part out. Thx again and I didn't mind the backward video - be thankful Kurt when to the trouble to record this people !!

[@jillkoury3178]

THANKS!!! Worked for my MFC9840CDW. Not identical to your model but close enough for me to use your fix on mine. GRATEFUL, and also thanks to the hint about the paper guide and "install fuser." I had to take the paper guide back off again, but after careful re install everything functioning.

[@petertjeee]

Error message onm32, Brother MFC9840; 13 years old and repaired: excellent result. Thanks!

[@mbone2467]

This video helped me fix an HL-4070CDW with "Unable Print 32 error". A video in order of disassembly would have been even more helpful, but numerous back-ups while playing gave me what I needed. My sensor wasn't sticking as ealily as on this video, but I could make it stick if I held it in. I really didn't think it was going to work til I tried it. So far so good! Now my concern is how long before the tape I used turns to goo! BTW, make sure connectors seat fully to avoid other error messages.

[@azazelodon]

You are the best man. I just did and it works. I was skeptical at the beginning. Technician informed me about $170 charge if he comes so i guess I got lucky this time hehe. Thank you so much!!!

[@larrydelceg2406]

I tried this fix on a Brother HL-4070CDW, and it worked! Thank you Kurt!

[@QAR98109]

Thanks for posting. Resolved error 32 on by HL 4070CDW and allowed me to avoid buying a new laser jet for the price of a small piece of electrical tape.

[@CheesersPalace]

Thank you so much! I don't have a this model. I have a Brother HL-4040 and I was able to find that door and it worked... Thank you so much for a great solution to a frustrating problem.

[@pstracha77]

Thank you Kurt! With your video I was able to fix my MFC-9840CDW. Process is pretty much identical.

[@ether]

Awesome! Worked on my HL-4070CDW! I just had to first remove the toners from the front instead, and whatever is on the left for the MFC-9440CN is on the right for the 4070. Thanks again!

[@dansenk]

My HL-4070cdw has been acting up for some time. This fix did the trick. Thank you Kurt for the great video!

[@dickbiekart395]

Worked fine for my 9840CDW. The assembly of this part of the machine is the same as for the MFC9440, only the PCB layout is different. The shuttter door is at the right hand side of the PCB, not at the left. Also, it seems to me to be a bit smaller than in the video. I'd say that Brother should have learned something when they re-designed the board, but that's the way it goes. Thanks a lot.

[@ashiesmum]

Thanks for the great video. Just fixed my DCP 9045 CDN - the guts were the same so it was great. I let the 'boys' fix this same problem a few years back but I found they had stuck the tape onto the wrong side so it worked for a while until the sticky gunge built up again.

[@brucehenderson11]

SHORT CUT For H-4070CDW (maybe other modles): You don't have to remove the circuit board or disconnect any wires. Just remove the back cover, paper guide, and the two plastic parts from the top of circuit board. The solenoid is visible and sufficiently accessible to apply the tape right there. Could not have done it without this video showing me the way. Thanks!

[@guyrsimpson]

Perfect solution to the "Print Unable 32" problem with our Brother MFC-9440CN. Thank you!!

[@gtvr4me]

Excellent! Thanks for posting this video. I followed the steps and brought a 4040CN back to life. Very good step by step instructions.

[@SunLuver777]

Excellent !!! Resolved the "Machine Error 32" error on my HL-4070CDW. Also a good time to clean things up internally. Thanks for posting the details.

[@whereisjim]

Thank you. I have MFC-9840CDW and it showed the same error message. I was able to put a tape without removing the board and it works now. Thank you.

[@vijaybagga8721]

Thanks Kurt, I have fixed this problem last time i had this error but it came back again and i checked it if the flap is sticking or not and it was not sticking at all. I tried many thing and almost give up but finally i found the fix for it. Actually, there is nothing wrong with the machine at all, my belt assy. was really dirty because of the cartridges were leaking so i just cleaned the belt properly with a damp cloth. After cleaning the belt, print 32 error disappeared right away. I just want to share this so it will help others as well.

[@rolandoperez1544]

Awesome! You Saved my day! unemployed and trying to find a job. needed to print resume. printer "32" error fixed. Thanks to your video. Will send You a Donation as soon possible when the next unemployment check come in. Thank you KURT THE PRINTER IS THE HL-4070CDW

[@silentdragon1957]

I just used this fix on my DCP-9045CDN. I cleared the error and the printer is back on line. Thanks for the video.

[@marcrechte5968]

Thanks a lot. Procedure is OK for a DCP-9045CDN. Note that removing the small black plastic cover over the board to be fixed is not easy. One has to slide it on the left side before pulling it out.