Angry Airline Passengers

[@angee9516]

I remember my dad telling me that he was on an flight years ago and he was already in his seat chilling when all of a sudden an angry woman started shouting at him for being in her seat. My dad double checked to see he was in his correct seat and tried to get the attention of a flight attendant while the woman kept yelling at him as if it was his fault for being given the same seat. When the flight attendant came over the woman started yelling at them too. They offered to move her but she was adamant about getting the seat that my dad was in. So my dad gave the seat to her and she was smirking at my dad or something. Then the flight attendant moved my dad to the first class seats for free. Lmao

[@tianai9119]

Change can be hard for neurodiverse. If someone offered me a first class seat or the seat I was assigned, then id offer the first class seat to a mother and a baby and keep my seat. I don't like change. I often book my seat and pay extra. I once booked a seat by the window because it was a connecting flight after an 11 hour flight and I wanted to lean on it and sleep, plus I have specific dietry requirements assigned to my seat. Someone swapped seats for a family next to me, which was very kind of them. The parent then asked me if their child could sit by the window. I wanted to explain why I had that seat but I would have gone off on a tangent (it hurts when people touch me, so I don't like the aisle seat) and at the end of the day they wanted a yes or no answer. When I said no, the parents screamed and yelled at me and said I was a disgusting, inconsiderate person. No one said or did anything but neither did I move. They spent the whole flight scowling at me and I was too upset to sleep or eat. I can relate to both parties. I felt so guilty for not moving.

[@Lauritonas]

@@tianai9119 ur in the right here. If a family wants to sit together they can pay for it, sure it doesnt ask to hurt but if they get a no its a no. They shouldve considered it when buying their tickets. I aswell would also not give up my seat, i prepare days in advance looking at the seating chart and preparing mentally where i will be sitting. If someone wanted my seat i would say no as i prepared for my seat not someone elses.

[@baronreeves9232]

@@tianai9119 The parents you met are a bunch of entitled jerks. I'm sorry you have to deal with that. They didn't take no for an answer even they asked for permission.

[@toast1188]

Flight attendants have all the power once you’re on the plane!

[@Rockacroc1928]

@@tianai9119 It was your right to sit in the seat you paid for. I'm sorry you had to go through that, traveling is awful.

[@Coira2]

My aunt is disabled, and so when she flies she calls ahead to arrange a golf cart ride to from her gate since she can't walk long distances. The last time she flew, there was another disabled woman, wheelchair bound who was loaded into the golf cart and was supposed to meet her wheelchair at customs, but they freaking LOST her wheelchair. The airport staff is arguing with this lady to disembark the golf cart, and the lady is saying "I can't, my legs don't move and my wheelchair isn't here!" There was supposed to be a staff member to meet her with a chair until her own chair was found from wherever they lost it on the plane, and unloaded due some weird rules where wheelchairs have to be stowed. The staff member then turns to my aunt and says "can you unload her?" And my aunt who was too shocked to do anything until now goes "what would you have me do? Set her on the floor until someone comes along to get her? I don't think so." And sat herself back down in the golf cart and refused to move in solidarity until the lady's wheelchair was found. And that's the story of how my disabled aunt nearly ended up on the no fly list. 😅

[@Shellygrrl2573]

Your aunt is amazing!! I love how she stood by a complete stranger bc the audacity of the airport was completely insane 🤘

[@nuuuuuut]

@@Shellygrrl2573 Well also no one wants to have forced responsiblility of a wheelchair bound person they don't even know...

[@elizabethwhitman7846]

I've heard terrible stories of airports breaking wheel chairs, and they're usually custom made for that person. They never accept liability.

[@Coira2]

@@nuuuuuut Well yes, but also no. It was the airline's responsibility and my aunt did make it her's by refusing to let the airline pile the entire responsibility on her when they tried to shirk it.

[@nuuuuuut]

@@Coira2 I wasn't knocking her or anything, just saying I would've done the same but purely for the reason stated. Putting a passenger in charge of some random person? If theyre not suffering from some dire medical problem, would've pissed me off right off the bat to even suggest it.. I imagine your aunt felt at least somewhat the same.

[@deserthare1]

So funny story Ken. I had a friend who was a first generation American, and her grandparents still lived in Germany. When she was getting married her Grandparents flew into El Paso Texas, and when they met her husband they seemed disappointed. She asked why they looks so sad. They responded with, "We wanted to see all the cowboys and the cattle." True story.

[@-ninjanOodlez]

The husband: I wanted to see some real life Nazis, too, so the feeling is mutual.

[@Toineuchiha]

😂😂

[@Krystal40553]

Omg I have a similar story, when I worked at Five Below a guy came in during a very slow morning. Like he was the only customer in the store and he kept looking around so I asked if he need some help and the guy said no and kept looking, eventually he walked up to my register with a cart full of stuff. He said he’s from Germany and was visiting his sister who married an American man and they haven’t seen each other in like 5 years, that this is his first trip to America and he’s so blown away by how nice everyone is and how far everything is too. He was buying everything he can from the store since most of the things were new to him and wanted to get his sister and her family gifts. Then he looked disappointed when I was talking to him since he though all Texans had country accents and that he thought everyone rode horses to everywhere and farms and ranches, and cowboys would be everywhere. Since that’s what he heard and saw on tv, also his sister and brother-in-law told him so because he almost arrived to Dallas as a cowboy ready to experience the cowboy life. He was disappointed that Texas was so city like and no one had an accent, I said could fake an accent for him but the guy said no it’s not the same but thanked me and left after paying for his stuff.

[@just1nt1m3]

@@-ninjanOodlezdamn always with the nazi shit

[@nikkimeister2159]

This thread is funny to me as a German citizen who lives just outside Fort Worth on my own horse farm. That was the main reason I agreed to leave my country for Texas 😂

[@vexu7366]

The reason why people treat the staff so poorly is because of situations like with that group of passengers yelling at the employee then the manager comes over and appeases them. All that does is make the employee look bad and thus the employee becomes the villain and the manager is the hero. I guarantee you if managers doubled down and supported their employees less ppl would throw tantrums and belittle staff to get their way.

[@elishaforrester1150]

Thank You for bringing up the fact how Managers literally throw their employees to the wolves in that regard and next breath say we're here for our employees

[@vexu7366]

@@elishaforrester1150 Happens to me a lot at work. I'm just doing my job and as I'm told by my manager. Then my manager comes in and pretends she has no idea what just happened, and rather than defend me for doing what she told me to do, she apologizes for my actions... It's frustrating and makes me look like an asshole. So ofc I'm not a fan favorite among the patients at the doctors office I work at lol

[@BlusherShy]

This happened a lot at my previous job. Managers would tell employees “Customers can’t bring in outside food.” Then when we stop customers that do this, they complain to management, and are allowed in.

[@heatherb1612]

And airlines cut the bullshit on their fees. Charging for shit that has NO REASON to have a fee. They start out on the wrong foot to begin with. Yes, managers not supporting employees being told to follow policy otherwise they get reprimanded or lose their job just for a manager to come in and override policy anyways. Why have policies then?!?

[@sedonachapman]

Weird, as a manager I normally just blame the machines, and fix whatever mistake was made. Everybody is normally okay with, "oh man, this register has been pulling some weird crap all day, here let me fix that for you." 😂

[@salpnut1619]

It just sucks that so many people who have very little understanding about how airports and flights work choose to complain about things that are either A, completely out of anyone's control like a flight being cancelled due to weather, or B, something that is completely their own fault like when they show up late to the flight.

[@theautisticcomedian]

This is more of an airline issue than an airport one, but I hate it when they overbook flights. That is a good reason to be mad. I think there should be laws against that.

[@karentucker2161]

I showed up late one time which wasn't my fault, I couldn't get ahold of my ride the day of flying out and they ran late because they got side tracked (needless to say i didn't use him again for my next flight). But thank God I was able to get on. I think being nice, telling them what happened and asking questions nicely because of being confused on something goes a long way.

[@farexponent9173]

@@karentucker2161 This video is proof that being nice and being unreasonably upset has similar outcomes. Kinda sucks that these Karen's can get what they want by crying and complaining.

[@aldo6532]

@@theautisticcomedian I've worked booking systems before and I can tell you that most of the time, the booking system is very poorly designed and there's no way to fix these hiccups as the system thinks there is open space :( I really hope more work can be put into booking systems some time

[@Silvermoonwolf]

Which one does almost being late for your flight because the TSA thought your bag of gummy worms was a bomb with wires sticking out fall under?

[@jollyrot3145]

As a retail worker, being polite to those serving you will ALWAYS get you more than a person who is rude and confrontational. Just because we work retail doesn’t mean we are uneducated imbeciles 😒

[@karentucker2161]

It goes both ways. There is some that are sweet and nice and I'll go back to that. But if they are always so nasty and have an attitude....Don't plain on me coming back. Somepeople don't need to be in customer service.

[@joywolf83]

maybe in retail but not call center. i worked for Marriott and a large furniture store. You weren't allowed to hang up. Even if they got abusive or threatened. Just had to take it. And the customers knew and responded accordingly ☹️

[@AdventuresWithV]

💯

[@Пинагод]

@@karentucker2161 True, it's not like confrontational, entitled and rude people don't find their way into customer service. You'd think it'd be a slim chance, but it's quite the difference when you actually get the experience.

[@camillechandler4431]

My rule in every retail/customer service job is that I will be nice and courteous to my customers UNTIL they stop. At that point, I cannot guarantee that I am going to give you 110% and that’s that.

[@rqinn]

Im a customer service agent over an airline When a plane gets late, and the gate gets closed, its because even if late, the plane has to be ready to depart, crew cant take additional time on top of the delay to take more passenger in, thats basically to avoid having extra delay time (also making the airline liable for compensation for the other passengers that are onboard then), could basically cause a EU law to be triggered and cause everyone to have from 250€ to 600€ per person of compensation

[@GalinaEv]

yeah i was watching act vs pilots funny convos- and there are soooooome much going on like everything everywhere at once. and every second costs money, and every delay delays like 20 planes behind you. i don't know how atc are sane at all

[@cloudcorey]

@Patrick39 Bru I see you comments every where you bot

[@rustyshackleford2022]

Nobody likes you

[@FancyRPGCanada]

While I totally get that, what about people who were being connected to that flight who were delayed because of their previous flight?

[@rqinn]

@@robert13605 Your answer is very interesting ! To explain exactly why they should not, it is because the airlines pay massively to airports for all the servicing (meaning air traffic control, maintenance, hangar, refueling process etc), and thats not counting the taxes, airlines want to avoid delays because on top of this, airports charge for the trouble of having a late plane(because it potentially retains the ability to make another plane use a gate, and preventing the airport to overall capability/profitability) and they charge by the minute, Its therefore logic that in order paying how ungodly the airport charges them, that they make sure they are ready to go on the minute they're supposed to, now the airport doesnt fine for their own restriction, say if the airport denies the plane to takeoff(for any reason), then the plane is late, but the airline isnt liable, but if they take the 5 mins to let you in the plane, and the restriction is lifted after 2, then thats 3 minute the airline will pay for, and they wont allow this loss Hope it didnt break your mind, its hard to explain haha

[@StarParticleShade]

My husband and I missed our connection because the flight staff told us the wrong gate. While we were upset, we also understood that it's all chaos. We were guaranteed seats on the next flight that was 6 hours later. It ended up being the best time ever. We played board games, ate, watched stuff on our phones, ate some food, and got some games of Magic the Gathering in. We had so much fun, and the staff was appreciative that we didn't yell at them (which is how we got those guaranteed seats). Just be nice. It costs you nothing, AND you could end up getting a sweet gem from a lump of coal you were given.

[@borealernadelwald]

I never understand people that yell at staff. Most of the time they have nothing to do with the problem you are having and if you are nice they are more likely to help you out and even go the extra mile. I get being annoyed by the issue - but you are still talking to a human being that doesn't deserve to be yelled at. Also: MtG is perfect for killing time! I'm glad you had such an awesome time together!

[@Mistikskie]

I was stuck at Istanbul for three whole days bc of a weird visa problem. (Apparently I couldn’t enter through my work visa and had to take out a tourist visa while there)

[@contortionyx]

So true! Granted I haven't flown anywhere but in regards to being nice to service workers, they will totally give you extras because you're nice. I've gotten extra ginger at a sushi place, a free small to-go container of extra from my order and a handful of fortune cookies at a Chinese place, and an employee used their discount on my order at a coffee shop - literally all of these are because I was just *not mean* There's actually loads more, these 3 are just the ones I remember most

[@StarParticleShade]

@@Mistikskie OMG! I am so so so sorry. It's easier to squeeze a horse out of a toothpaste tube than it is to get any kind of help here when it comes to VISA's and citizenship. My generation (Millenials..lol laugh it up), are not in power yet. When we get there, though - I know A LOT of us want to change how expensive and how difficult it is to come here - even just for a visit! I hope the next time you come here, you're treated much better. I hope they at least offered you a hotel room!

[@StarParticleShade]

@@borealernadelwald Thank you!! I can't stand when people abuse staff, either. I will yell at those people, and get their attention on me so the staff can walk away while Mega Karen is having her tantrum. She can yell at me instead. IDGAF. No one who works with customers gets paid enough money. Period.

[@SnazzyParesh]

I have to be honest here, as a customer service agent, if someone starts yelling at me, I politely make their lives harder. I make them wait or just flat out don’t give them what they want. On the other hand, the nice customers get premium service.

[@user-tm2kx7fe4y]

That’s pretty immature

[@misteris2385]

@@user-tm2kx7fe4y Well he's being brutally honest so you gotta give him that lol

[@EmeraldYakumo]

@@user-tm2kx7fe4y It's 'treat others the way you wanna be treated.' I'm actually surprised they can actually get away with it.

[@minathepinkpigglet2812]

@@user-tm2kx7fe4y and abusing staff isn’t?

[@spiwolf6998]

Right? If someone is being abusive then I'm not going out of my way for them. But if they are kind and polite I will bend over backwards and even go outside of standard process to make sure we get them taken care of.

[@tweetyah11]

That’s the part that always makes me upset about customer service is that no matter how badly they treat you- they’ll still get their way even at the end. Its sad but it’s the exact reason they act the way they do because they know we can’t do anything about it.

[@El-Berto]

I've seen some people even try to physically fight workers because they think they won't fight back. Teenagers and older adults are the worst because they're so arrogant.

[@charliedeegan1598]

@@El-Berto the worst crowd is the post church rush. Those old people are always so damn rude for no reason.

[@El-Berto]

@@charliedeegan1598 They make up for the rudeness by going to church I'm sure lol

[@nothanks1239]

I worked at front of house; sometimes it's really not worth the agro to keep fighting them. If what they want is reasonable, and their reasons for wanting it is reasonable, then it's easier to just give it to them and get them out your face. I've had people screaming at me for the best part of an hour, whilst I'm trying to deal with other guests. It's honestly just draining. It's far better to get them away and forget about them as fast as you can; especially when you have to deal with these people on a daily basis. Nobody can put up with those fights everyday for years.

[@praiseit6848]

They get their way because they have already paid for their flight. It isn't Ok to treat people in such a bad manner, but what do you expect? "Sorry we f***ed it up. Now you have to go back home." ???

[@anamantics]

I use to work for an airline, United in fact, once they say the plane is closed, we honestly can't allow anyone to try to get on the plane due to the long method of getting the plane ready for takeoff. Trust me, if we could let them on just to get them to shut up, we would. We also have no control over when they close the gates or the delays, that's out of the desk agents control completely.

[@poppy6635]

United Airlines are rude, I flew with them a few weeks ago and an attendant yelled at a guy to be patient because he asked for earphones from the wrong aisle 🥲

[@Skrivenix]

I'm going to start my customer service agent position training in 4 days for united, I'm a bit nervous 😬

[@tofucloud9137]

@@Skrivenix goodluck with training it's so tedious the first week😭😭

[@annehaight9963]

It's also my understanding that once the plane is closed, it's literally illegal to reopen the doors again. Something to do with security and a "sterile" area.

[@BabyBear046]

@@poppy6635 sounds like he needed to wait his turn, to be honest lol

[@Evelyn_Okay]

I wish these collabs were longer. I could hear them rambled for hours

[@fanime1]

"It worked? That's why these people exist!" Exactly. Now you know my pain about working customer service. And that's why I respect the places I worked that actually gave a shit about me, and look down on the places that constantly defended the Karens.

[@caiawren6100]

Absolutely, and it's not always policy either - like you could stick to your guns but then a manager comes by who feels like kissing the customer's ass and they break the rules for them.... so now they expect it every time they visit. -_-

[@fanime1]

@@caiawren6100 yes! I dealt with that before, particularly at a big chain store, let's just call Bull's Eye.

[@dowfreak7]

It also very much depends, though. There are situations where people complain and yell just to feel superior to the cs person they're talking to. Someone who can't actually change or do anything about the issue. But there are other times, where cs agents utterly fail to do their job, refuse to properly escalate the case and dismiss issues they need to handle. And in those cases you DO need to make a fuss or some idiot who doesn't wanna actually do their job, will just ignore your problem. As an example, a factory issue causing a product to break and the customer wants a replacement immediately, instead of the money back. Can't do that, the other stuff's also broken, complaining would be dumb. But in the case with the plane guys who got off a delayed flight and the flight after that wasn't adjusted and the new flight just wasn't announced or checked on for them until they kept yelling? Yeah, that's just the airport staff fucking up or being lazy. Or when I go check out the local government office for something that should take like 5 minutes max, give people documents, leave...and instead you have to sit in front of the office for 20 minutes, go in, sit there for 5 minutes while Candace talks to her colleague Stacy about fucking meatloaf or whatever. Complaining isn't inherently bad. I don't like doing it, sometimes it's necessary in order to be heard, though.

[@savanashores5296]

I used to work for a company similar to the one in the first video; the fee is more for preventing people from making the same mistake in the future. Trying to check in for a flight or train under someone else takes a long time to sort out, especially for security reasons! Fraud and crime are very common at these stations (: put it under your name when booking and it’s fast and easy when you check in

[@ernigee]

This is the reason why we go to the airport like 4 hours before flight

[@moxiemaxie3543]

How long does the check in procedure take? An hour? In public transit, the bus is allowed to be late but isnt allowed to be early

[@ImTHECarlos98]

Yeah. I’m used to flying back to my birth country every year, and I just thought everyone showed up like 4 hours early at minimum. Lol.

[@ernigee]

@@moxiemaxie3543 in here you can come early and self check in on digital counter, and then you can just window shopping on free duty area for killing time

[@ernigee]

@@ImTHECarlos98 sameee. I dont wanna buy another ticket just because i'm late for one minute. Beside, airport these days is like a big mall. You have plenty things to do just to wait for couple hours

[@karentucker2161]

Our rules is two hours before at our airport...that's what I'm gonna go with

[@ann0b3lla15]

A lot of places in Australia have those signs because during covid people were a holes. I worked in a supermarket at the time and we had a lady literally try and throw her trolley at a check out person because she didn't want to pack her own bags.

[@tombates9122]

Yep, unfortunately the world is full of self-entitled pricks. Australia is no exception.

[@brambi455]

I work at a grocery store and it sucks bagging when it’s busy. I’ll be alone with a long line and the customer will just be standing there waiting for me to put their groceries in their reusable bags. The line just takes so much longer.

[@TrafalgarWaterDLaw-dl5cm]

Very glad you always hace to bsg yourself allover europe. An old lsdy might kindly ask you to onve or twice, but nobody feels entitled for you to go out of your way ESPECIALLY when there is a big line. Ppl here are more self reliant even im old age.

[@buttonmash3502]

Literally, especially public transport staff. Not the verbal abuse but sometimes physical threats. I worked with pt and a supermarket in covid and called the police well over 10 times during the lockdowns

[@kiyokumabear]

Well it's post covid and now even the workers are still a holes lol Think people are just pricks and got tired of hiding it, lmao!

[@suma0036]

6:30 it's so hard for me to laugh at this, cause i'm getting flashbacks to my customer service job where i meet people like that literally almost everyday, and you can't do anything to help so you just gotta stand there and take their shit. feels great :)

[@janebaker4912]

Oh my god. I feel so sorry for these people. They didn't write the rules!

[@drdenty]

Bro I didn’t understand how crazy people were until I worked in retail pharmacy 🙃 someone threw a tissue box at me cause their insurance wouldn’t cover a med

[@spookycupcake4943]

I noticed Pewds is so chill and smiley recently ! He seems truly happy since he moved to Japan ! Good for him

[@AliceAndriani]

I've worked in customer service and I can tell you: people who complain ALWAYS get something extra. It can be a discount, an exception to a company rule, refunds or even some free stuff.

[@beckyisapelican]

Same , usually just as a way to shut them up or get rid of them😭

[@Lauritonas]

Do you get angry if they complain? /gq I havent had issues with planes yet but ive had issues with my food being made wrong (ingrediants added that i didnt want) or bought broken items to only find they are broken after buying and opening them. I will complain to the people/company by telling them my issue and hearing out what options I have. Isnt that a good thing that a customer gets fixed a mistake someone made?

[@isellcrack3537]

The finger-waving guy has some attitude alright...It`s funny that he tells the airport staff they "are kindergarten" but he is literally the one acting like a child (spoiled one). Especially that bit when he and the rest of the sheep following him went straight to board the airplane ...just priceless

[@dowfreak7]

Imagine a long hard day of work, you come home a little late, because I carshared with you and then I stand in front of your house, refusing to let you in. You tell me it's your house, I tell you you can't go in, go sleep somewhere else. And after stating that you need to be let in for 50 minutes, I suddenly go "oh ok, sure, here's the key". That's what that interaction was. They got shafted by the airline, airport staff refused to adapt or adjust or prepare anything and then "buckled" by recommending the flight that HAD to have been known to them all along after people complained enough. It's extremely shitty customer service in an area where you pay HUNDREDS and that's simply not acceptable.

[@shinobu131]

I happen to be a Customer Service Agent for an airline, and some of these passengers are crazy. If a passenger points their finger at me and gets up in my face like the one guy did, you best believe that I'll have both Airport Police and a Manager on the way. Treat us with respect, and we will treat you with respect! The best part is when they're late for their flight and they have the audacity to blame us... should have been here earlier!

[@sinnylynny2986]

i’ve been stuck in and out of retail jobs essentially my entire working life and as much as i try to get out of it, I always somehow get put back in sales or customer services of some sort, and i’ve realized it’s because i’m just genuinely good at not giving in and deescalating customers like this, i genuinely just stare at them, let them have their hissy fit, and THEN talk about how we can accommodate their complaint. You truly have to treat them all like toddlers, cause that’s what they are. Just grown up toddlers who’ve never been told no.

[@desty286]

Man y'all are funny apart, but I love when y'all get together cuz it makes it 10x better 😂

[@jasp3rjeep13]

BroKen Podcast needs to make a comeback

[@rkirchnerkirchne5665]

This!

[@JessE-wg7le]

nah pewds is better by himself. This mustachio queermo just drags him down

[@kai_winchester_66]

they combine their hilariousness 😆

[@JessE-wg7le]

@@kai_winchester_66 Ken isn't funny at all just cringe

[@lauren17h]

It's frustrating when the "karen's" get what they want after verbally abusing staff in customer service because it just reinforces their behavior when a manager comes from the back and is like "here's what you wanted" after their employee has been treated like garbage. -_- Those guys going to Amsterdam were intense.

[@bloodyneptune]

@lonelygirlxxx1 And it teaches them that specific business will give in, too. So they're going to keep coming back and being horrible for discounts and crap. So they're not keeping some loyal customer, they're just getting yelled and until they take a loss in profits. Its not even _helping_ them to give in

[@angorianka]

Jesus, such PTSD, this one. One time they didn't want to let me onto my flight at Luton because I had the ticket as a pdf on my phone, but it wasn't printed out (this was like 5 years ago). It was never a problem before, but now they had an app and wanted you to have the app. I didn't have time to install it. They charged me 120 quid to freaking print the ticket there! I was a student, this was awful!!!!

[@brahtrumpwonbigly7309]

I like how Ken detailed how everyone outside of America thinks the country is a joke while simultaneously explaining that their perception of America is built off movies.

[@justindailey7488]

Lol so true

[@rasbora7804]

Nah, it still a joke with BLM looting happen in the past and many more

[@DaWhiteWolffie]

Apparently westerns are popular everywhere else in the world...except in the country they were made in, at the moment. lol

[@Entertainment_Station_ES]

People hate Americans out of pure resentment. 99% of the stuff they think they know about the US is false. Pewdiepie makes really idiotic statements about the US and Americans in almost every video. He's really bigoted towards Americans. And Ken just sits there and takes it because he wouldn't have a career without Pewdiepie.

[@cejayidc]

My perception of America is really not movies because those are fictional. But rather reality TV, news and people on the Internet.

[@creatingthebrighterside6468]

"We will be on that flight" 20min later "We will be arrested" 😂😂

[@TaraTiaraBell]

And I love meeting Americans here in Ireland, they are really nice people

[@Entertainment_Station_ES]

People hate Americans out of pure resentment. 99% of the stuff they think they know about the US is false. Pewdiepie makes really idiotic statements about the US and Americans in almost every video. He's really bigoted towards Americans. And Ken just sits there and takes it because he wouldn't have a career without Pewdiepie.

[@sophiaclegg8329]

As someone who worked in various restaurants for years in various ages 14-20 I promise you the good ones also need those signs. As a 19 year old I had to stand up for a 15 year old because we worked at a VERY well known chain sport bar (won't name names because I have nothing but love for that staff) because a 40ish year old man threatened her over a table for the Stanley cup (as our local team was up for it for + was a lot). Because we were booked he threatened to hurt a 15 year old girl, and as my over confident 5'2 20 year old self I got in front of her and starting just ripping on this grown man for threatening a CHILD. Seconds later my managers threw him out after he shoved me while they were walking up because the 15 year old alerted him. I have never seen 3 fully grown managers ready to kick butt for a girl who had worked there for 2 years. Love you Paul, Mike and Alysha (real names).

[@nealaxr2000]

I work in customer service and my favorite thing is when people act super rude and then shocked when they find out i can refuse service. :) One time a lady was super rude and yelled at me for asking her to please wear her mask and the satisfaction I felt when i told her to leave the store and she said "but you're the only store who sells this". I replied :"well then you should have thought of your tone"

[@wellthisisinteresting4912]

noice

[@ld1065]

You must be the biggest looser outside that store to act like that 😂.

[@lindowkiruwazu7162]

Dang, if only the company I worked for before would let us refuse service to very rude customers too. Unfortunately, I was a customer service rep in there lol. One of the major reasons why I resigned.

[@Mojojoho]

People don’t realize you get farther with people who work in customer service by honey than you will with vinegar. For me the second you start being rude I will completely forget how to help you temporarily and the second you leave my vicinity I remember

[@dodo19923]

@@Mojojoho Lets not pretend there aren't dickheads on both sides though. I've seen lovely service folk being treat like utter shit by customers for zero reason at all but i've also seen lovely customers be treat like utter shit by some moody ass server cause they're having a bit of a grumpy day.

[@shadowlockie1]

I could watch videos of just Pewds and Ken conversing, I love their chemistry and its so fun how it's always a conversation that is just about their lives and barely to do with the react content

[@annick_lemay]

I’m a flight attendant and passengers are absolutely out of control since the pandemic 🥲 scary times! Thanks for this video tho, made me laugh!!!

[@ivymarie346]

Can you elaborate? I can't help but be curious.

[@annick_lemay]

@@ivymarie346 It seems like with the 2+ years of isolation people have forgotten how to interact with other people. I have noticed an increase in angry passengers. Mental health seems to be at an all time low. I've seen multiple adults have full on toddler meltdowns in the middle of the airport. I have been yelled at and verbally abused more in the past year than in 6 years pre-pandemic.. and it's not just something that happens in the travel industry. I think most people that work in customer service have noticed the increase in mentally unstable people. A friend of mine had a grown man spit in her face for a delay (that clearly had nothing to do with her). A check-in agent in Montreal got slammed in the head with the protective glass by an angry passenger and had to be rushed to the ER. It's absolutely wild out there. I know air travel can be extremely frustrating at times but people have to remember it's a privilege, not a right. (and as flight attendant, if flights are delayed it means we are delayed too and our entire schedule goes to shit.. so we're not happy about it either)

[@fol9349]

@@annick_lemay That's very interesting.. I used to work in customer service in my early to late 20s however I don't anymore but I am 100% certain that I have noticed the pandemic has had the exact consequences you are talking about ( Rise in anger and decrease in mental stability ) .. I feel as though most people were not ready to spend so much time introspecting and we are living the result of that.

[@jacobschlichtemeier5768]

Since the pandemic…fear makes people do scary, stupid things. hang in there

[@theresamnsota3925]

I work in tech support. I concur, customers are absolutely horrid since the pandemic.

[@jsmith0330]

When I was a kid, I always loved the random stories my grandparents always told me, and watching Felix and ken reminds me of those times because of how they just kept talking about random things. It's so calming just letting them talk in the background when I'm doing something.

[@darkkforest]

Sending love TO my fellow customer service people. We have those types of customers every goddamn hour.

[@cloudcorey]

Love that you guys are still doing vids together these are my favorite ones to watch!

[@fosterscheeseluver13]

I was having a bit of a rough day today, definitely in need of a good laugh, and idk why but the way ken said “me mum” and the picture of the mum flowers popping up simultaneously at 13:53 just made me absolutely lose it 😂

[@ainsmas361]

Energy in this one was amazing. Exactly what Felix & Ken is all about.

[@alyssawolf1614]

I remember traveling outside the US and so many people were surprised that I’m American. I asked them why and they told me “ because you’re a nice person, very un-American.” 😂

[@ld1065]

Must have never met the spanish or french 😂

[@froniccruxis1049]

This is pretty typical. Americans get a reputation less from actually meeting us and more from media. I think only Asian countries tend to view Americans as they are, which is usually extremely polite and generous. Chinese people are the worst though, especially mainland Chinese. They break through privacy fences, liter, publicly defecate, and ignore people. They seem to treat non-chinese like they are at a zoo and really don't respect nature or privacy. I don't get it at all tbh why it is so common considering how extremely polite all their neighbors are.

[@Entertainment_Station_ES]

People hate Americans out of pure resentment. 99% of the stuff they think they know about the US is false. Pewdiepie makes really idiotic statements about the US and Americans in almost every video. He's really bigoted towards Americans. And Ken just sits there and takes it because he wouldn't have a career without Pewdiepie.

[@ld1065]

@@Entertainment_Station_ES yeah i'm european and find all this blind hate against american annoying af. It has alot to do with jealosy i think because janitors in the US make more than most doctors in europe 😂

[@kiyokumabear]

@@ld1065 I have the feeling you're making a joke/being facetious about the janitors in particular, but do doctors really make a hell of a lot less because of socialized medicine? We have similar systems in place, but doctors still make like bandits lol

[@innocentnevalast]

If someone shouts at me I suddenly don't want to help them anymore 😂

[@voxvolhynia5400]

Right?! What a concept, isn't it?

[@m.w.5972]

I feel so bad for the last lady. This entire situation she was in sounds like a nightmare. I don't think she was exaggerating when she said it was the worst day of her life.

[@ch4z_bucks]

But wasn't she late? I fail to feel too bad about passengers who are late, especially when they claim they are travelling for very important reasons. Like if it were me and I was travelling abroad to attend a funeral I would ensure I was at the airport over an hour earlier than required

[@m.w.5972]

@@ch4z_bucks That's low-key ableist tbh. Being late doesn't exactly mean you don't respect someone's time, being notoriously late is an actual thing for people with ADHD for example. They suffer from actual time blindness and being anywhere on time is much more difficult than you'd think. You also don't really know what she had to do before getting to the airport. Maybe there was a shitton of stuff she had to do before she could leave. We just don't know her story.

[@ch4z_bucks]

@@m.w.5972 I never said that she doesn't respect anyone's time. If I knew I had issues with time management I would aim to be there early, make that my target that way if I'm late I miss my target but I'm not late by the airport's standards. Many many people have problems, yet part of life is working around them, there are workarounds for people with poor time management. What would this woman have had to do the day she had to fly that would have made her late? Again this is all failure to prepare and plan, if there was something she needed to do before leaving she should have had it done at least the day before she left or as I said, plan to be at the airport hours before they say you need to be so she can factor in whatever else she had to do on top of her lack of time management.

[@m.w.5972]

@@ch4z_bucks Again. Neither you nor I know what her day looked like. You cannot always plan everything out perfectly. You don't know when she heard her mom is dead. You don't know if she had children to provide care for until someone could come over and take care of them so she could go. It is all speculation but it could happen. Her being late could have been caused by someone else, not even her own fault. You do not know that. World isn't white and black. Her being late does not taken away from how bad I feel for her and if you don't then don't - but don't expect others to feel the same as you mate

[@ch4z_bucks]

@@m.w.5972 most people with sense would feel sympathy, as do I. But my sympathy only goes so far, and in the end I lose a little for her given the she was late, and the simplest and most likely reason was that she didn't adequately plan and therefore was late. Again, planning to be there 2 or 3 hours earlier than required and acting with that goal in mind would have pretty much guaranteed that she would not have been late. Again, I sympathise with her loss, I sympathise with the fact that she will probably miss the funeral, but I don't sympathise with the situation that she most likely put herself in that will result in her missing the funeral, that situation again most likely fell entirely on her shoulders

[@U.S.A..]

I freaked out on a plane once. The lady sitting beside me started puking on her self and it started splashing on to me. . I'm still not over it.

[@sethsethmore]

OMG I would freak out too

[@johnp3363]

That would make me immediately throw up

[@raveneyes7191]

Omg...

[@nuuuuuut]

I too puked on someone on a plane. But it was my mom and I was a toddler so I'm not really sure how a grown adult doesn't just go to the bathroom

[@spiwolf6998]

@@nuuuuuut Sometimes they won't let you out of your seat if there's turbulence or something. Also it might be difficult to know exactly when you're gonna pitch your cookies so if you have anxiety about flying it's best to skip eating several hours before you get on.

[@yean2368]

As a Malaysian, I apologize on behalf of the horrible experience 🙇🏻‍♀️

[@razzaashand3962]

So you are here as spokesperson for the horrible Malaysian experience? Then f@ck you for my crappy holiday in 08.

[@chilldragon4752]

It's all good

[@akihirosama3079]

It's alright dude

[@Guus115]

Get your act together man

[@andre800g]

thank you bromosexual 🤣

[@joeskater5782]

I find these two so entertaining together 💀Ken NEEDS the views he deserves.

[@SGTSnuggles19]

I have always watched these airline shows with delight because they really expose the levels of entitlement people have over the simplest things and we, the British, are fantastic moaners :D Leo of Easyjet wherever you are lad, keep up that customer service smile!

[@Fyrn33]

Unfortunately I don't think Leo is smiling now. It was recently reported in the press that he's been slapped with a 5 year restraining order for stalking a newscaster from a broadcast he appeared on.

[@SGTSnuggles19]

@@Fyrn33 Not Leo! Noooooooo

[@-lee-2867]

As a cashier I can confirm that if you throw a big enough fit the managers will give you what you want. I'll follow protocol and tell customers that I can't do something for them to which they lash out at me (just doing my job, I don't make the rules), then once the manager is called and there's a big scene the manger will say "we're not supposed to but for you I will" then they leave and I have to deal with the aftermath with the customer, usually saying "see. Idk why you didn't just do it" and stuff.

[@leilanikerwin5919]

finally watching one of his videos on my birthday! 🎉it’s so good to be wished happy birthday by your favorite youtuber!

[@huntsman9316]

10:00 this actually happened to me recently, but it actually wasn’t our fault. Our first flight was delayed but the second one wasn’t. We got off the plane as quickly as we could and booked it to the gate which was on the other side of the airport. We were 2 minutes late, and they wouldn’t let us on board. Had to wait for a flight the next day, and spent 2 hours searching for open hotels (all but one were full in the area) So, even though the guy was definitely not speaking to her respectfully, I can feel his pain (especially since we had a cat with us)

[@tinyhippie00]

If I may say, pewds is present both often and rarely enough that I feel the collab videos of he and you on your channel deserve a playlist. I know I for one put a playlist on every night (usually to catch a pred) when going to bed, and would certainly appreciate one of you and pewds too 😂 though I’m too lazy to group them myself

[@RandomGirl119]

As someone who has worked fast food and retail, I have to say that, yes, being a Karen tends to work. That's why they do it. Businesses tend to give in to their unreasonable temper tantrums and give them whatever they want, which just encourages them to keep doing it. 🙃 When you start one of those jobs, you just have to hope you have a manager who actually doesn't put up with it.

[@DominiqueNoel0]

Yeah, corporations really bow down to these sorts of behavior, they couldn't care less about their employees' well-being.

[@kiyokumabear]

@@DominiqueNoel0 100%. Exactly why I quit Walgreens, (that, and they lied about why they hired me, so I saw that as a breach of contract and left). Knew I was in the wrong place when a customer was being a dickhead and I was reprimanded afterwards over it.

[@kourt2062]

I love how those people showed up late…. For their flight… then tell the customer service that they mistreat their customers lol. I can understand how annoying it is to miss a flight, but come on it’s not their fault.

[@mrsjaskel]

Dude, the screams are killing me 🤣🤣

[@hiddelaninga2238]

The guy thats calls the staff 'kindergarden leaders' is definitely Dutch. You can tell by the way his accent is

[@brittvanuffelen3684]

I was searching for this comment!!! Zo overduidelijk Nederlands 😜

[@eeveephonehome]

was so hard to watch

[@hazle12345]

I've not worked in an airline but I've worked in various types of retail for years and boy, the abuse I've gotten over the years is not even funny. People just don't listen to any policies or think that doesn't apply to them, or you're telling them how something is and what the situation is - and if it's not what they wanna hear, you get screamed at. Shoutout to the other week, 6'4 Keith who screamed that I was an idiot right in my face (I'm a lil 5ft lass bear in mind) cause I told him he couldn't drink 2 beers out of a 4 pack, then bring back the other 2 for a refund.

[@susanroutt6690]

I was once the last person to board a flight. As I walked down the aisle, I saw that there was only unoccupied seat… next to a very nice lady who must have weighed about 600 pounds. I couldn’t embarrass her by refusing to take the seat! I ended up smooshed against the window for the entire flight

[@FluffyBlueWolf]

The sad truth of being a Karen works because 9/10 times the employees just want them to go away.

[@feraltaco4783]

I HATE seeing them get their way. It really sticks in my craw.

[@Olivia_Dreamrider]

My father used to travel for work, and he always said that something going wrong is a part of travel. In all the travel I have done on planes, i have only ever had one trip where everything went right.

[@Iuwl]

Doesn't matter if there's 2 or 3 hours until departure for our transit, my family will always mad dash through the airport to the next terminal. Then we end up relaxing there for 2 hours.

[@rabidrabbit6863]

I love how the first woman was absolutely ruining a man’s week and was like “he was rude I wouldn’t have helped if I could”

[@unijaggerflax2975]

I'd love to see pewdiepie visit Ken in Australia and then they go on cold ones podcast

[@femkevisser8395]

That would be so great

[@elenawilliams32]

I'd love to see them get together with Ozzyman for a chat.

[@Sephiroso.]

I don't think Pewds is taking the chance anytime soon of leaving Japan to get locked out due to covid again lol.

[@Crybaby-Media]

He didn’t seem to enjoy Cold one’s the first time he was on. Doesn’t seem like he likes the boys much. He seemingly had a much better time on Trash Taste

[@Crybaby-Media]

@Olive pewds already went on Trash Taste .. and Cold Ones for that matter .

[@daynasafranek7807]

I looked and one of the reasons that they charge for it is that they have to keep track of people and once you are booked, your details go to TSA prior to you going through TSA.

[@Corsair1458]

As a member of the aviation community, i can say that delays are almost impossible to predict.lets say theres a flight from Portland Oregon down to Seattle and the plane on its return from Seattle to Portland runs into weather system and has to divert 10 miles to the north. Weather,maintenance problems whatever its nearly impossible to predict

[@elias08]

Some airline workers are the worst, I remember one time trying to get home from Vegas the airline worker clearly made contact with my father and my mother brothers and I were there standing next to him too. For some reason the airline worker thought that with all of this man's family standing with all their bags why not just print one name on ALL THE TICKETS! So after being refused we returned to that desk to see the man quickly packing his things trying to leave. My dad went straight for his ass, but security already noticed where he was going so they intercepted him to explain what was going on. The worker took no responsibility for the mistake and just kept asking if he could go home because he was "tired".

[@micahfoley9572]

"why do you mistreat your passengers?!" "Cuz they point at me and yell like german camp counselors from 1940"

[@raspberryjam348]

The first time I flew unaccompanied was with a friend when I was sixteen. We were going through security and as they were checking our bags, I jokingly asked my friend that we don’t have any bombs, right? Don’t say bomb in an airport kids. I was lucky I just got a tongue lashing and not hauled in for questioning. Damn I was a stupid teenager lmao

[@angelad3170]

Man, things have changed. I remember vividly cracking bomb jokes at LAX while waiting at security check before getting on my plane, the day after the unibomber said he'd bomb LAX... Man, I feel old now.

[@poppy6635]

@@angelad3170 I’m guessing that was before 2001

[@AmplyAnimezing]

Never mess with someone who has lost a loved one. Very unpredictable and dangerous.

[@nr1fan4all]

We need a video with you 3, I assume having buff with them would make the video even better

[@yamo_chan]

I once had a passenger pissed off because he was “only 15 minutes late”. It wasn’t a connection. He simply didn’t think it was important to come not only early, but even on time! Dude could not understand why the plane didn’t wait for him….

[@stephenmott8360]

Loved this. Pls do more.

[@KimmieArgyshev]

The second person, the man who points his finger in the airline workers face is 200% certain Dutch!! His total posture just screams: “Entitlement”. For sure he has a double first name, and already barked at the airport valet to : “If I see one scratch on my Porsche when I come back, you will be out of a job”. 😂😂😂😂

[@kevinweltje4604]

To be fair, people can be asses. I was trying to help get my nieces through the airport with my mom, which were dealing with 3 kids, and we had all of this luggage because of it. Some lady who clearly isn't responsible and late started complaining to the workers at the security screening and asked if she could cut in front of us. Completely ignoring that we were there listening to all this. It took all my strength to ignore her, let alone sock her in the mouth.

[@samjmk3029]

i remember a few months back a guy from this show called Leo Jones said in a podcast type thing that sometimes they just pretended they were calling dispatch because it calmed the customer most the time because they customer thinks at least you're doing something...

[@jaynazzar2539]

One time I had my flight delayed a whole day and had to spend the night in a hotel, then they oversold the flight so I had to stay another night at another hotel (got a refund for my money tho) and on the way back I had to stay TWO days at a hotel cuz of a delay. Not once did I feel the need to yell at the staff who have absolutely no control over these things and are probably just as stressed as me or even worse.

[@kiki29073]

We were at O'Hare, Chicago for a transfer and the gate person lost our boarding passes. They told us we had to by new tickets totally. I went off called HQ. They immediately apologized. Unfortunately the last flight has already left so, they had to put us up for the night, pay our food until the next flight the next night. They also paid for us to taxi into Chicago, go to a nice restaurant and a theater. All of our meals were top notch. It was a fantastic little surprise vacay. The next day at check out the driver came to collect us and the door to the room would not open. We were stuck. It was in a very nice hotel and had the electronic locking system and it broke. It took a couple hours to get someone in to fix it. By the time they got it fixed, That flight was gone and no more flights again for the day. So, we got another night free, meals and another nice provided by a personal driver into Chicago and the meals, drinks. And all of that again. This was in the 90s and Chicago was still very nice. It went from a very stressful situation from an even worse reason why we were traveling in the first place to a nice couple of days in Chicago all expenses paid. Doubt that would happen today.

[@katieboniface4669]

As a person who works in retail, the reason sometimes staff members are short tempered with customers is because their work environment is shite and are tired of having to be polite to extremely impolite people. I agree that some people are just assholes and shouldn’t work in customer service, but there are valid reasons as to why staff members can come across as rude. I’ve had money thrown at me and be verbally abused by a lady just because she wasn’t happy with the returns policy. I understand people have bad days, but experiences like these are why employees can sometimes be grumpy towards demanding customers, especially when more often than not their store is understaffed and overworked. The entitlement and lack of common decency and respect some people have is appalling.

[@littlejourneyseverywhere]

The shouty guy, if you listen between his screaming the airline attendance says that the flight is full up. So even if they have been on time, they may not all have gotten onto the flight anyways because it looks like they have a pretty large party

[@phiariehonig5783]

I work at a hotel and deal with a LOT of entitled “VIP members”. I’m confident not allowing them to get their way but then management gives in and they throw our policies out the window. it’s true, THIS is why people are assholes, it’s because they know they’ll get what they want sooner or later.

[@Chromadamsel]

That second guy is so Dutch oh my god his accent gives it away instantly I love this

[@destinyyy_cry3629]

Ken, I've been watching your videos for a while now. Thank you so much for bringing even the slightest joy to my life.Ur So funny and kind and we all love the vids with Felix. Never stoppp!!! 🤺

[@willem8820]

Felix and Ken need a podcast i could listen to their rants for hours

[@DarkSlayer]

You guys really need to make your own podcast!!

[@realswobby]

"There is no unfortunate, YOU are unfortunate!", damn, dude would make me want to quit this dumb job the same day

[@clarasnotlikely]

I had a very stressful flying experience once, I was flying from Belfast to Italy and my layoff flight from London to Venice was cancelled. It was due to a storm so no blame anywhere, but the EasyJet staff was woefully unhelpful. I ended up leading a herd of Italians (I was the only one speaking English) to sort out alternatives. I was barely 18 and alone, it was a complete nightmare… but I tried my best not to be a Karen anyway lol

[@LavenderViolet00]

That last lady yelling needs to be a soundbite. 🙌

[@abigailasay7795]

Bro I can't get mad at workers like that. I just start crying and then it's awkward haha

[@littlejourneyseverywhere]

That screaming backpacker lady walked off without her bag xD

[@palshah2463]

They should start a podcast just Ken and pewds

[@Lightning920705]

I have a dream of seeing Ken, Mark, Jack, and Pewds play a game together again. The 4 horsemen of wholesomeness and youtuber example-to-follow.

[@Meowowmeow]

Man I promise in Australia we only have “do not abuse our staff” in the medical industry. As somebody who works hospo here and retail I get abused daily and I wish I could jump the counter sometimes

[@Hannahandcoraline]

As someone that works in customer service I will NEVER understand why people think aggression and anger will get them further than kindness. I will always go out of my way for someone that is nice. But if you’re rude???? I have absolutely no desire to help you at all.

[@Iyiouseismouse]

11:30 the guy yelled a whole ass airplane into existence?!?

[@s.v1404]

I love Ken's "I'm so sad" stories

[@arayaasunshinee8738]

Love you guys! Thanks for the laughs

[@mojaeche8046]

the thumbnail looks like ken surprised felix the kakashi way!

[@andreethier816]

So I'm Canadian, and I've traveled to Europe a few times. This has happened before and after, but when we (group trip) were in England, a British man was chatting with us at the restaurant, and at one point asked "So you're all American obviously?" (I think exactly like that but it was a long time ago), we all had a laugh and told him that we were actually Canadian. He started apologizing very profusely. The group couldn't stop laughing about it the whole week, it was just so funny. Kind of in the same vein, we were a French Canadian group and we also went to Paris (the rest of France we had no issues), and people "couldn't" understand our French and kept telling us to speak English instead. Until finally at one point someone asked us if we were from Québec, but we're from Ontario, and upon revealing this, we spoke French the rest of the night and they understood us perfectly the entire time. (It's definitely not as funny, nor funny in the same way, but I think comparably similar overall.)

[@karentucker2161]

Technically your north American like us in the USA so yes you are partially American. If you really want to get Technical about it. You do live on a continent that has America on its label...granted it's North America.

[@sigma6840]

@@karentucker2161 That's not how it works.....not at all. Canada and the US are 2 totally different countries.

[@spiwolf6998]

@@sigma6840 They aren't saying that they are the same country. They are just pointing out that everybody from North or South America is technically "American" but when you say "American" people usually think US American.

[@CrossBreedTacoHD]

@@spiwolf6998 American isn't short hand for people who live in the Americas.

[@Fyrn33]

@@CrossBreedTacoHD Exactly!

[@mariofufi5664]

These two need to start a podcast really

[@nessiemonstercrafts]

A tactic I found that was really helpful in stressful situations is to say right at the beginning "I know this isn't your fault, but I am really frustrated right now trying to resolve this, so I apologise in advance if I raise my voice, it's not my intention to have a go at you, I just need some help" I tell ya the relief in their voices or on their faces when they know that you're upset but you get that it's not their fault...more often than not they will go right out of their way to help you out, and really look after you.

[@megNOTthestallion389]

I just cant stand when people say “i know its not your fault” but then they continue to yell belligerently and blame me after.

[@bigsamindaplace]

That Old man was ready with the KNIFE HAND at the BEGINNING!!🤣

[@intheneighbourhood]

nah, I'm pretty sure easy jet is just the spirit airlines of the UK/EU

[@avengersairsoft3259]

As someone who schedules appointments in a doctors office, you’d be surprised with how many times people ask where is my appointment at

[@RuneScapeQuestMaster]

There are alot of airline loopholes and for you Ken I would look into them if your flight I delayed they have to set you up or something by law or refund your ticket