I installed the software, then the window with Grant Full Access appears. Then I go and I grant full access, then I restart the software. Then again the window with grant full access appears. But the full access is already granted. Basically does not start. It just continously asks for full access which is already granted. I use MacOs Sonoma and I have a 2019 Mac Os 16 inch Intel Based
@cleverfiles5 ай бұрын
Please contact support at help@cleverfiles.com for further assistance.
@bojacknorseman90093 ай бұрын
I just want to make a complete back up of my existing Mac Hardrive to my external drive. Is this the program to do so? I can't quite follow what steps I should be taking.
@cleverfiles3 ай бұрын
You can create a byte-to-byte backup of your drive with Disk Drill. Here is a video with detailed instructions kzbin.info/www/bejne/f3eYfIKhoMl2e5Y
@theevermoreshop6 ай бұрын
Absolutely great presentation of the use of this program. I’ve completed the scan seamlessly. My questions are: 1) how do I know what to restore and not (some files seem super important, but I don’t remember ever deleting them), and what got me into this mess in the first place was that I had a momentary lapse of brain activity and thought that “cleaning up” the “recent” folder would be ok, “they’re just sort of like dupe files and not the original.” Don’t even ask. *Then* my ocd said I needed to then delete the trash bin. And here we are. Question 2: after I recover them onto an external drive, am I going to have to forever use that drive to access these files? Or can I rename them and move them to their internal drive spot? Thank you! Thank you!
@cleverfiles6 ай бұрын
Preview your files with the Eye icon and recover files that can be fully previewed. After recovery is done, you can move and rename your files.
@theevermoreshop6 ай бұрын
@@cleverfiles thanks so much! I’ve also been getting help from Mit via support email. He’s helped me so much. I appreciate you guys! I’m just about done with my recovery project now. It’s incredible how long it actually takes.
@chadbarlow86645 ай бұрын
I am able to recover my .mp4 files but it does not show the preview and when I try to open the files it says there was an error that occurred and that the file may be corrupt. These are GoPro videos that I accidentally deleted from the GoPro itself so I am thinking it may be a case of fragments of the file that are missing. Can you please provide any guidance?
@cleverfiles5 ай бұрын
I recommend reaching out to support at help@cleverfiles.com for further assistance.
@gyimstone5 ай бұрын
I have the same problem
@gyimstone5 ай бұрын
Were you able to find a solution?
@stokedcinematic25503 ай бұрын
Yeah, I paid a lot of money for this, but any mp4 that I try to recover is useless, they all have unsupported compression types and I can't open any of them. Same issue on two different scans.
@mariatam10Ай бұрын
Thank you for the excellent presentation. I have a quick question, though: what if even the DiscDrill doesn't recognize the external disc? how can you restore those files then?
@cleverfilesАй бұрын
Check Disk Management to see if it appears as unallocated or RAW. Try different USB ports, cables, or connect the drive internally. The drive may have a hardware issue, and professional data recovery services may be needed.
@sharkboi93484 ай бұрын
When I plug my drive in at around timestamp 2:07-2:12 my drive doesn’t even show up on disk drill :/ is it toast forever
@cleverfiles4 ай бұрын
First try reinserting the drive, using different USB ports, and testing it on another device. In Disk Utility, check if the drive appears, attempt to mount it, and run First Aid. Check System Information to see if the USB drive is detected at the hardware level. Use Terminal with diskutil list to identify the drive and sudo diskutil mountDisk /dev/diskX (replace X with your drive number) to manually mount it. If these steps fail, consult professional data recovery services.
@Kirito2k2 ай бұрын
When i scanned it is showing the recent files which i deleted from pc….and also videos from last month. But it is not showing the videos which i have formatted today in camera itself. What to do? I have bought pro version for saving files.
@cleverfiles2 ай бұрын
Some cameras may use low-level formatting, which wipes the data completely. Please reach out to us for a more detailed investigation: help@cleverfiles.com
@Mrdonphotos14 күн бұрын
How do you permanently delete this app from your mac, please help me it's blocking me from downing updates to my cameras when i download the updates.
@cleverfiles13 күн бұрын
Please reach out to support at help@cleverfiles.com for further assistance.
@hungophan4296 ай бұрын
Hi I wanna ask something. So I empty everything in the bin and I can't seem to find them even after running the program. Can you please tell me where to look for this specific type of deleted files?
@cleverfiles6 ай бұрын
You can filter files by size or date modified and you can try using the search bar. However, note that Deep Scan does not recover files with their file names intact. The file you need may be in the list, but you don’t recognize it because it has been given a name like “file123.doc” or “180×600.jpg”. Try to filter the results by file type, date and size and then preview each file by clicking the “eye” icon next to the name to see if it is the file you need. Mind that file name and the original folder are metadata that quite often can't be recovered.
@hadilsifaf901827 күн бұрын
hey i need to restore my photos ive downloaded the app and everything but how do i restore my photos now
@cleverfiles27 күн бұрын
Choose your drive and click "Search for Lost Data." If you have any questions, reach out to support at help@cleverfiles.com.
@officalrjhall61775 ай бұрын
HI I Purchased your software to try and rescue logic pro files from a fusion drive on a imac 2014 that decided to stop working and give me that stupid flashing question mark its a 1.2TB so put a diff os on a external drive got a systen up and running and bought your software to see if it could help and so far its done 2 scans and crashed both times and I had to restart every time. Its done a small recovery but the files are nonsense I need help in making sense in this data and what it recovered as so far its just nonsense.
@cleverfiles5 ай бұрын
Please contact us at help@cleverfiles.com for further assistance.
@AgaveDiaries7 ай бұрын
Hi, I'm currently running disk drill on my 2012 Mac Pro it's been running for around 12 hrs and still completing the process however I'm only trying to cover all my photos which were in the photos app. At the moment I see 9 different file formats in folders, including thumbnail images stored from the web etc. How do I separate so I can save my photos and videos from the photo app? and not have a jumbled mess to sort through. I'm talking 100,000 images so far. Thanks
@cleverfiles7 ай бұрын
Please check your email inbox for a detailed reply from support.
@_hsenfarhat_3 ай бұрын
should I wait for the recovering to 100% finish to recover? cause I tried to recover before its end, the lost files just didn't open, so it I was wondering if the problem with the file itself(so I can't bring them back even after its 100%) or Ii was because I didn't wait ..? the files I recovered was corrupted
@cleverfiles3 ай бұрын
If you can find and fully preview your files, you can proceed with recovery right away. In case of issues, please reach out to support at help@cleverfiles.com
@rickyiglesias53847 ай бұрын
What happened to Quick Scan? I'd really love to get my files with the metadata still intact and I'm told QS can do this but Deep Scan cannot. Only DS is showing up for me. Help?
@cleverfiles7 ай бұрын
The Quick Scan option is available for specific Volumes. Or you can click the Search for Lost Data button, it applies all available scanning options.
@rickyiglesias53847 ай бұрын
@@cleverfiles Yeah, "search for lost data" is what I did. It brought up a ton of files, but no metadata. Everything in the "deleted or lost" section seems to have the metadata. Is THAT the Quick Scan results? Amazingly, my TXT files are there as well, which is a huge relief because they were not showing up in my "Reconstructed" drop-down section (which I assume is the Deep Scan results).
@emilybruesehoff23346 ай бұрын
Hi, Disk Drill is not recognizing one of the SD cards that I am trying to scan. Disk drill did recognize all of my other SD card, so I know I am following all of the instructions. Do you know how I can get it to recognize this one particular card? Thanks!
@cleverfiles6 ай бұрын
Please contact support at help@cleverfiles.com
@hb9gfp936 ай бұрын
Hi there! Looks like a great software. Is there also a way to recover data from a HDD that was accidentally formatted from NTFS to APFS? It was a quick format, so the data itself should not be overwritten. Thank you! 🙂 Pino
@cleverfiles6 ай бұрын
You're welcome to scan your drive with Disk Drill. Make sure to check file previews before recovering.
@Monkeybuns.5 күн бұрын
How do I switch which disk it needs to go to
@cleverfiles4 күн бұрын
You can choose the recovery destination after clicking the Recover button in Scan Results.
@715series3 ай бұрын
HELP! I purchased the Pro Version. I have multiple 1gb files and some are 40 to 60gb file. it only recover 500MB or less. I message the team and hopefully to hear from you as I have a working project. For some reason my Lacie 4tb stop showing up in my mac studio and I cant even open it to any older macbook.
@cleverfiles3 ай бұрын
Please contact support at help@cleverfiles.com and they will assist you with this.
@yes-mj4ck3 ай бұрын
Hi, I successfully scanned the data and found my lost photos from my camera. The only thing is, if I want to recover them and move it to my Onedrive it says I have to upgrade to the pro version. When I saw it on the website it said free, so I'm afraid I might be doing something wrong. Unfortunately, the pro version is out of my budget, do you have any tips or solutions? Thank you
@cleverfiles3 ай бұрын
We provide a 500MB recovery option for free on Windows, and we have some discounts as well. Here you can write to us: help@cleverfiles.com
@Mindhopper-iu1ku8 ай бұрын
this is trustful ?? means if it connected / can be change in the pc , can it use our data ??
@cleverfiles8 ай бұрын
It is completely safe and secure.
@StrangerIm7 ай бұрын
Sir it is asking for upgrade, so how can I recover my reconstructed file? I haven't any activation code.
@cleverfiles7 ай бұрын
If you can fully preview your files, you're welcome to upgrade here www.cleverfiles.com/pro.html
@Thatjeepguy24 ай бұрын
Everytime i try to do a scan for my iphone it says “Disk Drill needs more disk space to proceed. Please free up at least 42.35 GB on your [system/workspace] drive. Your workspace is currently in / Applications” I don’t know what it means I cleaned both mac and iPhone to clean space but it is not working
@cleverfiles4 ай бұрын
Sounds like you don't have enough space on your device to run a scan and process recovery. You can either free up space on your Mac, or connect an external drive and use it as Disk Drill's workspace. To do that, please open Disk Drill Preferences -> "Choose folder" and select your external drive in the Workspace folder.
@unknownoob1007 ай бұрын
I tried to scan 2 of my SD cards from my Mac after reformat, but nothing show up. Is this a setting issue ?
@cleverfiles7 ай бұрын
Please contact support at help@cleverfiles.com
@Windify_Creations5 ай бұрын
hey I accidentally formatted my sd card that I had in a ddi pocket 3 I have not used the sd card since I formatted it and I am trying to use dickdrill but for some reason only recover and archive light up? I need photo and video to light up. anyone know why?
@cleverfiles5 ай бұрын
In this case, reach out to support at help@cleverfiles.com for further assistance.
@ironclock5 ай бұрын
Am I doing this wrong? All I see are files that already exist and don't need recovering yet it gives me the option to recover them
@cleverfiles5 ай бұрын
Reach out to support at help@cleverfiles.com for further assistance.
@Nathan-qv6dm2 ай бұрын
How long is the back up supposed to take ? It’s been been 20 minutes and still not finished
@cleverfiles2 ай бұрын
Let me note that scan and backup duration depends on many factors, including your drive size and health, as well as your computer's performance. If your hard drive has a hardware malfunction, including bad sectors, then this might be the reason Disk Drill is taking longer than expected to complete the scan or backup process.
@ashleyyjuliaa7 ай бұрын
Can you recover up to 500 MB on MacOS or is it solely on PC? Each time I try using the free version they ask me to upgrade although I’m only recovers 230 MB.
@cleverfiles7 ай бұрын
For Windows users, you can recover up to 500 MB of files at no cost. Mac users can only preview files at no charge, file recovery requires upgrading to the Pro version.
@jayandrew21326 ай бұрын
Can it find files deleted from the Microsoft Outlook temp folder?
@cleverfiles6 ай бұрын
Scan your drive with Disk Drill to see what can be recovered from it.
@stevensmith8151Ай бұрын
Can the external disk be my old dead computer?
@cleverfilesАй бұрын
Yes, it can, as long as the disk is functional.
@masonmcgugan73923 ай бұрын
How do I find my deleted email in email after deleting it from the deleted folder in mail
@cleverfiles3 ай бұрын
Check the "Recoverable Items" folder or search the "All Mail" folder. Also, check for backups. Finally, contact your email provider's support for possible restoration or scan your drive with Disk Drill.
@the666spirit97 ай бұрын
What if you can't find the file you want to recover? Is it gone for good
@cleverfiles7 ай бұрын
Disk Drill offers various filtering options and a search function to help you locate your file more efficiently. You can filter files by type, size, date modified, etc., or use the search bar to search for specific filenames. If it does not help, you're welcome to contact support at help@cleverfiles.com
@HanzoHasashi-xy7ht5 ай бұрын
is it need actiavtion code to recover it ?
@cleverfiles5 ай бұрын
If you previously didn't use a Data protection option in Disk Drill, then you need a Pro license to recover the data
@imachiken72207 ай бұрын
It says scan failed everytime I try, I have the latest version of both my iphone and my mac
@cleverfiles7 ай бұрын
Please contact support at help@cleverfiles.com
@celeste95297 ай бұрын
The folder of recovered files is empty :( how can i fix this?
@cleverfiles7 ай бұрын
Please reach out to support at help@cleverfiles.com
@sergioheads5 ай бұрын
It worked! thank you.
@ohshowproductionsllc4 ай бұрын
SD card not showing up, how do I recover a corrupted SD card? Thanks.
@cleverfiles4 ай бұрын
Check the physical connection and try it in another device. Use Disk Management on Windows or Disk Utility on Mac to detect and repair the card. If these steps fail, use data recovery tools like Disk Drill. As a last resort, format the card. For critical data, consider professional recovery services
@bekirdonmeez6 ай бұрын
I recovered my client wedding but some reason I can't play them it doesn't play.
@cleverfiles6 ай бұрын
Please contact support at help@cleverfiles.com
@michaelbattista13346 ай бұрын
Why has it recovered 9T worth of data when I only had 3T of data to begin with?
@cleverfiles6 ай бұрын
Disk Drill searches for all possible data found in different states, so you can see the same files but in different conditions found by different scanning algorithms - this is the reason why you see a bigger amount of data than the drive has
@LM-xz1rc7 ай бұрын
I can't seem to get beyond the bouncy guy. Tried dragging a whole Lacie drive onto it but not registering anything...Have emailed support.
@Angel_Arts_Photography12 күн бұрын
I like the presentation. however plz mention straight away that Mac recoveries are always only available with an upgrade. would saved me a lot of time. wasn't worth it for me, for 8 mobile phone images to pay 85,-
@demurep22 күн бұрын
Is that only me who simp on Alex here? Esp on his voice? lmao