Client Makes Me CRY 😭 Super Difficult Correction On 1.5 MONTH OLD NAILS

Today's correction was not an easy one but nonetheless we got my client's nails looking beautiful again!
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ℹ️ For business inquires
- [e-mail]
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Video voiced over by Catherine
[e-mail]
Instagram: voicebycatherine
Music:
www.epidemicsound.com
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What I film with:
Main - Sony Sony A6400 16-50 mm
Side shots - Sony A5000 55-210 mm
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Thanks for watching,
#TatyanaBugry #NailMasteryByTatyana #nails

[@jbmaitre5758]

She has the balls to be so "nailzilla" towards you after coming in with nails 1.5 months old in that state and disregards everything you proposed to her - I am so sorry she made you cry and frustrated - you are truly a terrific professional you have all my respect, and if I lived where you live I would kindly make her want to get her nails done else where from now on till the end of time... We love and appreciate all you do take care & keep safe xxx

[@xMourningStar]

She didn't cry.

[@jbmaitre5758]

@@xMourningStar "Client makes me cry" sometimes you get pain in the ass clients that get you so frustrated you go home tired & pissed off you have a cry - so what?? There is nothing wrong with that - it is what she wrote as her headline for the video...

[@xMourningStar]

@@jbmaitre5758 Yeh and the description thing says "almost". I think she was exaggerating for the video. She prob has some clients that make her want to rip her hair out, but she doesn't actually do it 😄

[@jbmaitre5758]

@@xMourningStar Right... I didn't read "almost" so my bad, maybe it's because she is so soft-spoken in my mind it feels like she could have cried because of a nasty client, I just wanted to show some support ☺ ☺ and all those nasty "Karens" can jog on...

[@Mtz2604]

Nailzilla, I'm taking this one to my dictionary haha

[@missvenom2193]

Girl, in my 8 years of working as a nail tech I don’t play: BRING 👏🏼 A👏🏼PICTURE👏🏼WITH👏🏼 THE DESIGN!👏🏼 if you know you’re picky, search the design every day untill you got the right one, if you change your mind, let me know from the start, otherwise you’ll be left with what you’ve picked in the beggining and I learned that if you stress too much with a picky client, the only one having a mental breakdown will be the nail tech😂 When I was maybe 1-2 years into the job, I’d cry my eyes off at the end of the shift because I couldn’t make a picky client happy, but now I set the things straight from the beggining, if the client changes her mind: “Sorry, you should’ve told me earlier, now my next appoiment will arrive and I don’t have time to fix it for you, next time let me know earlier about any changes.” My time is valuable too as anyone else’s. 👏🏼

[@Mayannaise4]

This!! I'm not very picky and go to a relatively cheap place to get my nails done but I've heard stories from my friend who is veryyy picky!

[@nzkora]

The only advice here worth reading 👏👏👏👏👏👏

[@shellpeters4046]

I am the opposite of picky. However, when I bring pictures they never can do it and they say I’ll do what I can do and I always leave not getting something even close to what’s in the picture so I don’t bother anymore! OK happens every time.

[@studiogirl1967]

That’s not picky, that is high maintenance! Clients like that I require they make up their minds before I start, and then I hold them to our agreement. I’ve fired a few. Your work is flawless and thorough❤️

[@CreatedByNoriElan]

How do you fire them? I need to fire a few clients! It sucks because it's a group of 3 women who are friends. Only 1 of the women treats me well and abides by my rules. The other two are rude, late, picky, want to negotiate prices and never tips! I feel as if I would have to get rid of all 3 instead of just firing the 2. It is going to be awkward!

[@studiogirl1967]

@@CreatedByNoriElan I’m a color specialist. The folks I’ve fired throughout the years I have simply stated that I felt I was no longer a good match for them and that they will be better served elsewhere. Nowadays you can do it by text, but if you’re down for it I would call. Its difficult, but it shows power and respect. Thats pretty much it. Usually the reaction is one of total shock and disbelief. Rude, picky, late and no tip? NEXT! And the price negotiations? Hell no. You do not need that kind of bs in your life, professional or otherwise. Let the third one decide on her own what she will do. Chances are she will stay with you. Be a kind Bosslady who merits respect and you’ll be so much happier, trust. Good luck, and let me know what happens!

[@yohandrys]

@@CreatedByNoriElan the way I do it is making it "impossible" to book with me. No rudeness necessary. I'm just always busy... sooooll buys that they can't never catch me ;)

[@KateandBree]

@@yohandrys Please be respectful and simply say, “I’m sorry; I don’t think we’re a good match.” Saying your busy when you’re not to a picky client is very underhanded and passive aggressive. Be a professional.

[@yohandrys]

@@KateandBreeRespectfully, I think I'm being pretty professional taking into consideration how rude some clients can be. *I chose not to be rude* even though they don't deserve it. Staying "busy" works for me. The clients eventually just books with someone else and take their negative energy somewhere else.

[@familyguy2698]

How can she be so picky when she let her nails go to looking the way they looked before she came back to you? You are a perfectionist and who doesn’t like a nice white nail in the summer with a fun design?

[@Mary_Kay2]

She did not ask for the design Tatyana wanted to take pictures but the client ended up liking them and Wanted to keep them don’t be so mean

[@sushles]

Because she is paying for them!

[@dianaclauen8231]

Nobody needs clients like this! I get rid of them asap and call next one from waiting list… probably, when she is coming back, she will be moaning that stamping didn’t last 🙄 Great job you did….👍

[@DutchessSarahJ]

I think you handled her extremely well. You’re customer service is amazing. Great job. 💕

[@thatswhatshesaid.literally737]

Wow, that client was taking your last nerve and jumping rope with it! 😣 I've had a few like that before, and I've found that when I tell them we can take it all off but they'll need to pay extra for the product removal (just as anyone else would), they've suddenly come to love the current design. Lol 😅 Major props to you for keeping a cool head! ☺️👍

[@BluDimeNailz]

Good idea ! I’ll keep that in mind lol.

[@Mtz2604]

Hahaa I've done that and they straight up backpedal their request, mostly when I'm in the 8th or 9th nail...

[@Tvaleriya]

Yes!! Please continue adding more than 1 cuticle trimming clips - the more the better! That’s my favorite part of the video!

[@valarya]

saaaaaaaame!

[@genahebert4]

Am I missing something? I don’t get why you didn’t just topcoat the stamping design

[@mizzstrawberry_]

I hate that this client did that to you but I love that in the end she actually liked it and instead of just sealing it you left it so she could go home and enjoy what she could have had if she wasn’t a bxtch but only very short term cause without top coat it’ll all come off quick 😂 😂 😂 I love it YOU ARE SUCH A QUEEN AND DO NOT FORGET IT!!!!!!!!!

[@Marta_Maeldeis]

I've tried because of clients before too. They don't realise how much we really want to make them happy and feel beautiful and confident. It hurts when they are difficult and make us feel not good enough.

[@Twinkleme_nails]

Hopefully she was charged for both the initial gel and the redesign. As always amazing nails. 🥰

[@modaciouslav4792]

There wasn’t a ‘re-design’. She only did 1 design.

[@ika1740]

Hello Tatyana, your work is so beautiful 🤩. Could you please let us know how long each set takes you to complete from prep to the end please. It would be very helpful 🙏🏾

[@sarahfussell2312]

Yes I was wondering the same thing (lengthoftime). I find that being so detailed and thorough isn't appreciated by everyone. You take so many steps to ensure the longevity & quality of your services! I love it!!

[@BootyCrusader]

Well, from a few videos I think it’s around 40 minutes for the average client. If we assume she takes one every hour or so, she has prep time and time to do her client’s nails. She’s highly skilled though so if you want to follow in her footsteps, maybe add another half hour to the total time just so you have time to fix any mistakes should they happen!

[@sarahfussell2312]

I have been a nail tech for 11 yrs & just this year have had a rude client...several times. I am pretty passive, so I didn't call her out on it. She KNOWS! However, she has texted & even left a cpl of voice messages. I have not returned any of them. I don't have to deal with RUDE! No one should. BTW...I love your work! Outstanding!

[@emilypenrod5221]

Your work is beautiful, and I learned something new-I like the way you built the nail up due to her previous nail biting habit. Nice work!

[@eliselaughlin1886]

I absolutely love this set. The stamping 👀’s gorgeous.

[@valerierh07]

Thank You for your videos!! I prefer the regular pace of things rather than having it spread up. Helps me relax, my asmr you could say.

[@ynathalia]

Lovely design 😍 I understand why she wants to keep the design . It's so cute 💗💗💗

[@LouiseAttaque888]

Your voice is so soft, calming and ear-pleasing. This is ASMR for me.

[@MsS-J]

Tatyana doesn't speak English, this is her voice over. I think her name is Katherine. But yes her voice is very soothing!

[@katphyre]

Yes, her voice-over person does a fantastic job. Except I get sleepy listening to her. Hahaha.

[@kathytarman2302]

Beautiful nails. I am not a tech so I only have to deal with myself lol. Thank you for sharing this beautiful design.

[@pamluxford5854]

I think I would of told this client not to come back! Lol. But you did beautiful work as always!!

[@DarlingKaya]

id never allow my clients to change their mind after , i ask them show them and if they say yes i put the first nail in the lamp and cure and if i go forward and finish the 10 nails they would have to pay if they change their minds and i dont have extra time to change the product again and do it over. I have clients waiting for the next appointment. So they better know if they say yes

[@pathepburn9900]

Love the finished result. You done a great job. Stamping looks lovely, but a shame they weren't sealed. 🙂💜👌

[@EveHyland-in8jb9ti9y]

Indecisive client lol. 😂 How could she say no to the pink stamping one she seen them? Beautiful work as always. Blessings from Scotland. 🙏 🏴󠁧󠁢󠁳󠁣󠁴󠁿 ✌️

[@dobrilabijelic1631]

I understand why this one has gone to your English channel 😆... However I'm sure that you handled your client with the utmost diplomacy and professionalism.

[@dorrotteanails]

Your work is so beautiful 😍

[@mommadragon3732]

So pretty!!!!

[@madelinecoats1017]

I love the nails that you did.

[@KateandBree]

I admit, I have been indecisive once or twice but I am always incredibly apologetic and I tip handsomely for being a pain. Sometimes I just never know what I want and I get my nails done so rarely. I usually let my mom's nail person pick everything (but he knows the length must be short as I ride horses) except color as I'm so indecisive. He's very good and knows to never let me put my hands by a fan or I'll ruin a manicure as I'm even clumsier than my mom. Ah ha ha ha ha....

[@rockpaperskizzers]

Haha Your client reminds me of my mom! Whenever I do her nails she changes her mind at least 3 times before settling on a design! 😅 (though sometimes I just start doing whatever I feel like and she always ends up liking it 😏)

[@chopstiXhouse1]

I had no time to deal with picky clients at the salon I worked at. I left the industry for that reason. I'm happy where I am now and just do nails for fun again.

[@laranadesign4764]

I use Madam Glam topcoat for this reason...it can handle it self 3 coats over before pulling back. If a special topcoat is needed (stain proof hard gel topcoat), you are stuck with pullback if you attempt a second layer. For most clients, I push the art saying "I'll wipe it off if you don't like it" and seal it with MG topcoat for a second time because they always love the art. 😄

[@Purplenpinkk]

You did a really beautiful job - very skilled. Your client needs to realize that these are only nails, and she will be back soon to get another design. I mean if you did poor craftsmanship, then, yes, she has a reason to complain. She should look at some of the nail Reddit boards to see what some people walk out with.

[@linden5576]

😍 I absolutely love that color that kind of bluish green color on her nails! How can I replicate that color? Wow, great video.❤

[@krystalfukinmarie757]

I’m not licensed so I don’t have clients yet, but honestly I’m excited for it! Like yes, be picky! Be high maintenance! Challenge me! Let me show you what I can really do for you! 🔥

[@CristinaxSwan]

You can apply top coat on top of top coat to seal the stamping

[@jwiki1]

Why couldn’t you put a second top coat to seal it? I’m pretty new and don’t mean to offend. I have done a second top coat on my own nails and it was just fine. Is it the product you are using that prohibits that?

[@ninablack2516]

I also wondered this....My designs last 2 weeks and I always re-topcoat them at the start of the second week...

[@ninablack2516]

I love the design...you make stamping look easy, but is it not possible to topcoat the nails again?💜💜

[@Saintly2]

When you use a milky white builder gel with that thickness, how long do you cure it for?

[@MeowMeow-sy2mi]

I would love my nails done like this 😍

[@valarya]

I bit my nails for over 30 years and for the past few years have been struggling to grow them out. They're always just completely screwed on the point of growth on the sides just like this client and I never knew it was BECAUSE I had bitten them my whole life!!! Does that ever go away? D:

[@katrinahaist715]

I love them❤

[@ingiegirl]

What drill bit did you use for removal?

[@izzybeex3]

Wait you can’t add top coat again after the stamping?

[@PRAngelicHeart]

You did an amazing job on these nails considering she waited so long to come in and get her nails redone. The client has the right to change her mind however she should have trusted your judgment as you see she didn’t like the white glitter gel then she did, you suggested the design for photos and she didn’t want that but after seeing it she ended up liking it. She seemed indecisive 🤷🏻‍♀️ in this appointment maybe next time show her the color and design first before doing her nails and maybe she’ll trust your judgment next time around. Sorry you went through the frustration. You handled it like a champ.

[@jademack7199]

I don't know if it was intentional but i had to smile at the reflection of the plant pot. It looked like it was making a kissy face at her hand.

[@ioanatarnaveschi]

Why can't there be another layer of top coat applied on top? Would it peel?

[@yohandrys]

Yes, it peels or separates under the UV light. Its a mess!

[@ioanatarnaveschi]

@@yohandrys thank you! 😊

[@jaquelin1887]

@@yohandrys what would be the proper way to apply the stamping? On top of a freshly filed nail and then top coated?

[@yohandrys]

@@jaquelin1887 Correct! That's how I normally do it.

[@BluDimeNailz]

@@yohandrys sorry if this is a dumb question but wouldn’t going back and filing the nail again help? Then she can re-apply the stamp design and topcoat?

[@sumsum3073]

My problem is not being picky but asking b4 hand if the nail tech can do something in particularly, them agreeing and when I get there they can't do it

[@ravitreitman]

As much as i like to Make all my Clients happy It is simply impossible To fulfill such Extreme case of uncertainty😉

[@barbie3423]

How come you can't just put another layer of topcoat on again after the design?

[@xMourningStar]

What stopped you from puting a top coat over the pattern? Would've been easy enough.

[@DianeCee0]

Maybe if she came back in a timely manner, it wouldn't have to be such a huge decision. Judging from her past set, she doesn't come too often.

[@mstiffanychanel]

💜

[@cjinpa5713]

Did I miss the part of her making you cry? I don’t think you’ve ever done a bad design and the improvement from the before shot with a six week grow out to the after was night and day. Nail cou lost a bet and had to go to the worst rated nail salon in the area and yikes was it bad! Your clients are so lucky to have a nail tech that knows her stuff and actually cares. I think people want something for free so they try to act disappointed and get things like a nail service for free. That’s too bad cause you really know your trade and obviously care to do a great job. Now her complaint will be that the design didn’t last 🤦‍♀️

[@dragon6irl]

Lol I saw that video yesterday! But even when she was critiquing the set she was super professional about it.

[@cjinpa5713]

@@dragon6irl she really was super professional throughout the entire thing. I’m not sure I could’ve been as quiet with that gross giant monemer brush coming at me and my freshly manicured skin 😳🤦‍♀️ can you imagine what someone like Tatiana‘a client would’ve ended up with? 😆 they certainly wouldn’t have straightened out the curving down and in fact would’ve added it to the rest of the nails. Tatiana should not putting up with any client making her cry. Bub bye cause someone who appreciates her taking the time to do things right will be in that chair.

[@sarahfussell2312]

Yep! I saw that about Anastasia (Nail cou).

[@cali.girllivinnnevada8]

I think you probably could’ve just top-coded the stamp and sent her on her way….. One extra coat of topcoat never hurt anyone

[@anh7807]

Exactly. I don't see the problem or why that would make someone cry.

[@carltongirl95]

Oh gosh Tatyana I think your client was in a bad mood before she arrived for her nail appointment and you just happened to cop that bad behaviour...needless to say I'd never do her nail's again fancy making you upset like that...I love the end result and that pink gel polish is gorgeous I've never seen a builder gel in a bottle with glitter before...thankyou for sharing xo 💜💅💜

[@heartandseoul1299]

I hate people like her. You don’t get to wait until a product is on every single nail before you speak up. That’s when I say well too bad you should have said something on the FIRST nail. The customer isn’t always right. And she’s not picky. She’s just plain rude and high maintenance. This would be an automatic never come back for me. I’d fire them as my client before they’re even out the door.

[@madisonpoburan8677]

Why did she make you cry?

[@rdorhauer19]

She explained in the video. Client kept going back and forth on what they wanted

[@k1sahol1c]

Make them pay more for the inconvenience

[@modaciouslav4792]

How was she picky bc she didn’t like the way it was looking? 🤨 I’ve picked out a color before and didn’t like it after being applied on a nail or 2, (bc it looked bad against my skin tone or whatever) and it just had to be wiped off. You literally could’ve just added another top coat it would have taken another 2 minutes. 🙄

[@Shqipegrl]

It’s always the ones that have the audacity to push their manis to over a month.

[@schwembergergerald]

those picky clients are sometimes a little bit too much!

[@tamaradietrich8050]

Her nails were beautiful while they were still pure white. Why on earth ruin them with these ridiculous 5 year old girl patterns??

[@crazy808ish]

You're crying because she said she had second thoughts which resulted in even less work/time spent for you? wow

[@ashleyc8373]

Where did she talk about the crying part? Just because the chick was picky? Seems like clickbait.

[@jw1143]

Would love to know the name of that beautiful sparkly milky builder gel 🥹

[@ScottyDonknow]

How to deal with clients like this ? CHARGE her for all the damages.