ClientSuccess Webinar Series: What SaaS Clients Really Want From Their CSMs in 2024

You’re one in a million - but really, sometimes you might just feel like one in a million CSMs to your customers (lost in the crowd). Enterprises today license an average of 187 software applications. That’s 187 CSMs, 187 product academies, and 187 usage reports. In this webinar, we’re sharing real insights from real software clients about what they need from their CSM’s to succeed with a product.
Join Todd Kirk, Associate VP of Solution Provider Advisory at BrainStorm as we share tactical advice on what to do to stand out as helpful partners to your SaaS customers in 2024.

[@stevenreid_youtube]

Dustin's breakdown of training vs. enablement hits the nail on the head. Knowledge is power, but enabling behavior is where the magic happens. Kudos to both of you for such enriching discussions!

[@SaaSTherapy]

Thank you, Steven! Glad you enjoyed the discussion as well.