Comment trouver votre clé de récupération BitLocker | Microsoft

Si votre système vous demande votre clé de récupération BitLocker, BitLocker s’est probablement assuré qu’une clé de récupération était sauvegardée en toute sécurité avant l’activation de la protection. Votre clé de récupération peut se trouver à différents emplacements, selon le choix effectué lors de l’activation de BitLocker. Cette vidéo est conçue pour vous aider à trouver votre clé de récupération BitLocker.
Si vous ne parvenez pas à localiser la clé de récupération BitLocker et ne pouvez pas annuler une modification de configuration pouvant être à l’origine de sa nécessité, vous devrez réinitialiser votre appareil à l’aide de l’une des options de récupération Windows. La réinitialisation de votre appareil supprimera l’ensemble de vos fichiers.

[@meuboui]

On en est rendu à devoir nous protéger de nous même... une clé pour crypter vos données... que si t'as pas la clé... tu peux pas accéder à tes propres informations. Ou alors faut que t'attendes 1 mois pour avoir ta clé. Génial Microsoft ! Vous puez la défaite ! Vous évoluez, mais à l'envers.

[@MicrosoftCustomerSupport]

Hi there, Meuboui. We noticed your comment regarding on BitLocker issue. We wanted to help you with your concern. However, we only cater English language. We would appreciate if you can translate your concern to English language for us to assist you better and provide suitable solution. We'll wait for your reply.

[@MicrosoftCustomerSupport]

Hello again! We hope you’re doing great upon receiving this follow-up message. We want to ensure that you were assisted accordingly, and we're just checking if you still need help as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!

[@meuboui]

@@MicrosoftCustomerSupport Hey there Mr. Help My issue is that I recently installed a second SSD on my (new) computer. Thing is, it was detected on the BIOS and everything, for about an afternoon. Everything worked fine, I actually managed to transfer some files from my original SSD to the new one... and for some reason, the day after it just disapeared. No SSD on my explorer, no SSD on the BIOS. I checked everywhere on the internet how to get it detected. Only few results for win10 issues. And no result matching my issue... worse : my PC was taking 5 minutes to boot ... and it ended with bug on an update, bringing more issues...so I reseted win11... *Boom* (TETRIS FOR JEFF !) my SSD was back BUT... I couldn't login to my microsoft account since I had made some changes earlier ? See ? All my informations (from before the reset) are now encrypted because I can't link my PC to my account ! Now they (you ?) ask me my bitlocker key, which can be given on my microsoft account, that I can't access to, because I have to wait A MONTH SO THAT THE CHANGES ACTUALLY APPLY !!! Which means my SSD is encrypted for a month. I didn't even know about any recovery key until last week... but seems that it's something that just came out of nowhere on win10 upgrade... I just feel that the more windows upgrades, the more headaches I get for every single task I want to do, even the easiest. Have a great day.

[@MicrosoftCustomerSupport]

Hi there! Thank you for getting back to us. We truly appreciate your efforts in bringing this to our attention. Allow us to further assist you with this. To set your expectations, Windows will require a BitLocker recovery key when it detects a possible unauthorized attempt to access the data. This extra step is a security precaution intended to keep your data safe and secure. This can also happen if you make changes in hardware, firmware, or software that BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is the authorized owner of the device. This is to be certain that the person trying to unlock the data really is authorized. Given that you still have access to the account where your BitLocker recovery key is stored, we recommend that you wait for the 30-day waiting period to finish before regaining full access to the account. You can also utilize this support article: msft.it/6050ef3Zk for other possible places where you have saved your product key. If you still need further clarification or assistance with this, please feel free to share them with us again. We’re always here to lend a helping hand.

[@meuboui]

@@MicrosoftCustomerSupport Yes ... printer, USB, school, administrator... all the same copy/paste "solution" I see everywhere on google. I guess I had some hope you'd find me an actual efficient solution... but thanks for the attention. See you in a month. Probably for more problems 👍

[@user-dx9xx9sd3f]

comment en fait alors pour reinitialiser la session windows 11 si c verrouiller par ladmin puisque quand je boot sur un support dinstallation de windows 11 sa maffiche que aucun disk dur est detecter

[@sznnuti9399]

et si on a perdu le contrôle de notre compte Microsoft a cause d'un pirate comment faire ?

[@izuku_-9718]

On le trouve ou le compte scolaire associé à notre appareil ?

[@basilarmouet6833]

est-ce que t’as réussi à régler le prblm pck je suis en galère la

[@BOB-BOB421]

Nulle part parce que Microsoft on eu la bonne idée de MERDE de bloquer des pc avec leur bite machin de les couilles pour absolument aucune raison et si t’as pas tes id de compte et bah t’es baise

[@oasis_wazof6996]

Les gars demander le a votre lycée

[@sibelcakrakyavuz38]

Ca fais deux mois je galère avec ca j’ai un ordi et je ne peux même pas l’utiliser a cause de ce bitlocker quo me bloque a chaque fois !!!! Microsoft ? Plus jamais !!!!

[@Keke22175]

😭😭un faux site à été crée ma installer un virus faire attentions 😭😭😭😭😭😭😭

[@redmoon8085]

bonjour alors moi j'arrive a entrer dans mon ordinateur grace à ma clef mais mon ordinateur veut toujours pas s'eteindre par lui meme donc à chaques fois je doit l'eteindre manuellement et a chaque redémarrage je doit recommencer a rentrer ma clef puisque j'ai toujours cette ecran bleu bitlocker , que faire svp ?

[@MicrosoftCustomerSupport]

Hi, there. We saw your comment. Please be advised that we only support English language on this platform and will continue communicating using English language; however, we’ll try to translate the message in English as much as we can. It appears that you have concern with your device's BitLocker key as it always asked to enter every time you restart your device. Please allow us to take a closer look by asking some questions to provide you the most appropriate options to help. 1. Are you using a personal or company device? 2. Which Windows version you are currently using? To check, press the "Windows logo key + R" on your keyboard, then type "winver" and press Enter. 3. Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement. 4. What other troubleshooting steps have you tried so far to rectify your issue in your BitLocker key? This will help us avoid repeating the same steps. We'll keep an eye for your response.

[@MicrosoftCustomerSupport]

Hello! We haven't heard back from you. We're following up about your concern in disabling BitLocker. If you're still in need of assistance, feel free to get back to us with additional details in English language, and we'll gladly help. Thanks for your time. Have a nice day!

[@redmoon8085]

@@MicrosoftCustomerSupport 1. I use a personal computer 2. I am on windows 11 home 3. I didn't make any bios changes or anything else at least not consciously if that's the case 4. I did not try to solve the problem by myself because I have no knowledge and the solutions via youtube do not really correspond to my problem or because the solutions are not for my hp computer Info: I have the impression that this came after installing click software for a game that I have already deleted

[@MicrosoftCustomerSupport]

Thank you for the provided details. To advise you, managing or disabling BitLocker key is not available in Windows Home Edition. For further assistance, we recommend you post you concern via Feedback Hub: msft.it/605098vH4, so our developer can take a look at it and might consider this feature in the next update. Thank you for understanding.

[@eliottgenest176]

Bonjour mon ordinateur a eu ce problème la et meme en ayant sur le site de récupération je n'ai aucun endroit ou il est ecrit :recuperez votre bitlocker Pourriez vous m'aider car je reprend les cours dans deux jours et je pense en avoir besoin cette année 😅

[@MicrosoftCustomerSupport]

Hey there, Eliott! We'd love to help. Please be advised that we can only provide English support for this page. If you wish to continue, please translate it in English. We'll be more than happy to assist you. Thank you!

[@MicrosoftCustomerSupport]

Hello there! We wanted to follow up regarding your issue with your BitLocker. We haven't received any updates from your end, and our team is here to assist you every step of the way. Your concern is important to us. In case you missed it, we have requested you to translate your earlier message in English. If you still need guidance, please don't hesitate to reach out. We're here to help. We look forward to assisting you further.

[@MicrosoftCustomerSupport]

Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60059kzUL Thank you for your time, and we hope that you have a great day!

[@user-vq5ub3et3y]

❤

[@nielsogier5868]

J’ai toujours été sur Mac on m’a jamais demandé ce genre de choses. Ça fait 1 semaine que j’ai acheté l’ordi pour mon travail, et je ne peux plus travailler… Windows est à la ramasse il n’y a rien à dire

Pareil, je suis sur Mac = tranquillité et efficacité absolue depuis des décennies. Ma période Windows était une avalanche d'emm*rdements en continu.

[@varonex3449]

​@Abah c'est tout l'inverse. Que des emmerdes sur macOS et rien sur Windows. Je viens d'avoir ça parce que j'ai touché à mon UEFI. J'ai récupéré mon truc tranquillement sur le site. C'est sûr que c'est spécial, et que ça peut être traître, cependant il ne fallait pas l'activer dès le début, tout simplement.

[@Dtr46-734.]

Mais je comprend pas je ne suis pas l’administrateur

[@oasis_wazof6996]

does the bitlocker screen disappear if I log out the device from aka ms and then log back in

[@MicrosoftCustomerSupport]

Hello, there! Thank you for reaching out to us. We understand that you would like to know if removing your device from your Microsoft account will also remove the BitLocker recovery screen. To answer your question, no. Please note that your Microsoft account only stores your BitLocker key. However, removing your device will not bypass the recovery screen, as you still need to use your recovery key to access it. To assist you in locating your BitLocker key, we please ask you to provide the following information: 1. Can you confirm whether you are using a personal or company-issued device? 2. Could you please provide the exact message you are receiving on the BitLocker recovery screen? 3. Have you made any recent changes to the device before experiencing this issue? This could include a BIOS update or hardware replacement. 4. How did you obtain your device? Was it purchased directly from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? We look forward to hearing back from you and assisting you further with this matter.

[@oasis_wazof6996]

no it's just the high school that gave me this computer and it tells me that I am not authorized to see the recovery key

[@MicrosoftCustomerSupport]

Thanks for the information. Since it is a school that gives you the computer, have you tried contacting the IT admin? If so, what did they advise you? We'll be here for your response.

[@MicrosoftCustomerSupport]

Hi there! We hope you're doing well. We haven't heard back from you after we've asked if you were able to try reaching out to the IT Admin. Just to check were you able to get in touch with them? If you need furhter assitance, please don't hesitate to message us. We'll wait for your update. Thank you and stay safe.

[@MicrosoftCustomerSupport]

Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60069c8fj Thank you for your time, and we hope that you have a great day!

[@BenMekkiHousseine]

comment réinitialiser ou formaté s il demande tout le temps cette modite clé de récupération que je ne l ai jamais créé, en plus le pc est bloqué à cause de vos mises à jour de merde et inutile qu s installment tout le temps sans demande ou validation de l utilisateur, donc vous faites vos bêtises et l utilisateur c est luis qui cherche la solution avec tous vos blabla bla sur vos ou vos donnez des solutions qui ne marchent jamais, comment formater alors qu il demande toujours cette clé de merde? alors vous dites qu on peut formater!!!! est ce que cet imbécile qui a mis cette solution l a essayé au moins ???!!!

[@mohamedamirajouli8199]

Bonjour, mon compte Microsoft a été piraté et j’ai oublié mon mail de récupération. Je n’arrive plus à accéder aux mails que je reçois. J’ai tout dedans pouvez-vous m’indiquer un autre moyen de le récupérer différent de celle qui existe sur votre site svp

[@MicrosoftCustomerSupport]

Hello there! We hope you're doing well. We can only provide support in English in this support channel, so would you mind translating your message in English? We'll be happy to assist you once we have that information.

[@MicrosoftCustomerSupport]

Hello again! We hope you're doing good. We haven't heard back from you, so this is a quick follow up to check if you still need help. Please feel free to get back to us if you do, but please translate your message in English, so we can check into your concern. Meanwhile, take care and have a great day!

[@Sashenko_]

J’ai vraiment un gros problème, j’ai réussi le truc et tout, mais ce que je comprends pas, c'est que lorsque je me retrouve sur l’écran de démarrage pour mettre mon code, bah, le truc me dit « Votre code PIN n’est plus disponible en raison d’une modification des paramètres de sécurité sur cet appareil. Cliquer pour configurer à nouveau votre PIN. » Mais, quand je clique dessus, il n’y a rien qui se passe. Je dois faire quoi ?

[@MicrosoftCustomerSupport]

Hi there! We’re here to help you resolve any concern you may have, however, we’d like to set your expectation that we’re only able to support in English on this page, please translate your message. We'll wait for it. Take care!

[@Sashenko_]

@@MicrosoftCustomerSupport Ok ! I have a really big problem, I managed the trick and everything, but what I don't understand is that when I find myself on the start screen to put my code, well, the trick tells me " Your PIN is no longer available due to a change in the security settings on this device. Click to set up your PIN again. But, when I click on it, nothing happens. I have to do what ?

[@MicrosoftCustomerSupport]

Thanks for responding in English format. We see that you have a concern in accessing your device due to PIN that stopped working. To isolate the issue, we need the following information: * Which Windows build and version are you using? * What changes have you made on your device? * When was the last time the PIN was working fine? We'll wait for your response.

[@Sashenko_]

@@MicrosoftCustomerSupport Thank you very much for your help Microsoft but I managed to fix the problem! But however, I would like to tell you something that I noticed during a system update I did recently. I'll explain but first, I'll give you the name of the version I installed. It's the 22H2 version and, when I installed this version, I could see that when starting up and then I type my PIN code to access the welcome screen so that is to say , after typing the PIN code, this directs you to your home screen. So when I type in my PIN and it says Welcome, I notice that after that my screen goes black for a long time before it brings up my home screen.

[@Sashenko_]

@@MicrosoftCustomerSupport And as I speak to you, I have an update for Windows 11 Version 22H2 for x64 systems (KB5022360) So, I'm afraid to do this Update. And I think if I do it then, maybe it will solve my black screen problem. Do you think I should do this Update?

[@Kaya-yr2bw]

Musique de film d horreur

[@bendembele5022]

Bit Locker nous prive de nos données 😡😡😡

[@DavidKAGLAN]

Pour une bonne sécurité

[@amethyste5548]

Comment faire si nous ne sommes pas autorisé a voir la clé ?

[@MicrosoftCustomerSupport]

Hi, Améthyste. We appreciate you reaching out to us. We'll be more than happy to assist you. As we only support the English language on this platform, would it be possible for you to translate it for us? We will greatly appreciate it. We’ll also try to translate the message in English as much as we can. We look forward to your response.

[@MicrosoftCustomerSupport]

Hello, Améthyste. We previously asked you if it’s possible for you to translate your message, but we haven’t heard back from you. In case you still need assistance, feel free to get back to us. Have a great day!

[@curtyadn5030]

​@@MicrosoftCustomerSupportHello I can translate for you (sorry for my bad English) What can we do if we are not allowed to see the code Bye

[@curtyadn5030]

Appelle le service maintenance de la région Il te donneront la clé et voilà

[@Look7173]

I'm in a huge truble can't reach my personal information and I'm travelling in one day i need help

[@MicrosoftCustomerSupport]

Hi, there. Thank you for commenting. We understand you're having difficulty accessing your account which you need for your travel. We'll be more than happy to assist you in recovering your account. For us to assist you on your concern, please provide us the details for below questions. 1. What is the error message when signing to msft.it/60519gcj9? 2. Do you still have access to the account using the last known password? 3. Do you have access to security information (alternate email address or phone number) to receive the verification code? 4. Are you accessing your email through web browser or an app? 5. Have you filled out the account recovery form: msft.it/60529gcji before contacting us? If yes, what was the result? We will wait for your reply. Have a good day.

[@MicrosoftCustomerSupport]

Hello there! We’re sending this follow-up as we haven’t received any feedback from you yet. Do you still need support with your account issue? Please provide all the information we asked for, as this will help us determine the best option to assist you. Thanks for your time, and we look forward to assisting you further. Best regards.

[@easy3655]

What if we are not allowed to see the key?

[@Mikoo-jojo]

I have exactly the same issue, please answer

[@MicrosoftCustomerSupport]

Hello Mica! Thank you for your comment on one of our KZbin videos about the BitLocker recovery key. It appears that you might be experiencing some difficulties. Could you please provide us with more details about the issues you're facing with BitLocker? We're here to assist you and would like to offer our help. Looking forward to your response. --- Kris

[@Mikoo-jojo]

​@@MicrosoftCustomerSupportI followed all the instructions stated in the video. But when clicking on display my bitlocker keys, I am told that I cannot display my keys on the pretext that "I am not authorized to do so". Could you help me ?

[@MicrosoftCustomerSupport]

Thank you for your response, and we are grateful for your willingness to share this information. We understand that the BitLocker key might not be displayed due to authorization issues. To provide you with the most accurate guidance, could you kindly answer the following questions? Your answers will help us gain a comprehensive understanding of your situation. 1. What is your Windows version? You can find this information by typing "Winver" in the search bar and pressing Enter. 2. Was the Windows operating system pre-installed on your device at the time of purchase? If yes, could you please specify where you purchased the device? 3. Does your account have administrative privileges on your device? Having this information will allow us to offer the best recommendations for your situation. We'll be awaiting your response.

[@MicrosoftCustomerSupport]

How is it going, Mica? We hope you don't mind us sending you a follow-up. We're just checking, as we have not heard from you after 24 hours. Yesterday, we asked you questions to help us isolate this issue and check for available workarounds to address your concern. We left your ticket open and genuinely hope you will contact us once more if you need any additional help or if you still have further questions. Have a good day and stay safe!

[@user-iz7rm3uz2k]

Mon lien pour accéder a ma clés de bitlocker ne marche pas

[@MicrosoftCustomerSupport]

Hello there, we've seen your comment regarding Bitlocker. We strongly suggest that you use English as your main language for now. In this way, we can assist you better and to avoid miscommunication. As of now, we are using a translator. This is a known issue to us, and we are already working with our engineers to fix it. As of now, what we can suggest doing is the following: 1. Use a different device to see if it will let you access the link. 2. Clear the cache, cookies, and browsing history. 3. You can also use the in-private/incognito browser. 4. Use a different network connection. We will wait for an update from you regarding this, as we would love to help you the best way we can.

[@user-iz7rm3uz2k]

@@MicrosoftCustomerSupport je viens de faire les commandes de CM disk part et mon ordinateur ne marche plus😥

[@MicrosoftCustomerSupport]

We appreciate the reply! To set your expectation, we mainly support the English language. If you would like you can respond to us in English with details about the help you need or error you encounter so we can extend our help. We'll be waiting so we can continue the support. Advance Happy New Year. Take care!

[@MicrosoftCustomerSupport]

Hi, there! How are you today? This is to check on how things are going because we haven't heard back from you, and we want to make sure that we leave no customer behind. You've informed us that you're having issues with your device. May we ask if you still need help? And also, please translate your previous message into English for us to continue assisting you effectively. Also, if you'd prefer to get assistance in French, then you can message our French Support here on Twitter using their handle, @MicrosoftVousAide. We'd appreciate it if you'd send us an update, as we're here to help you further. Thank you, and take care.

[@MicrosoftCustomerSupport]

Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6004i9zRC Thank you for your time, and we hope that you have a great day!

[@lorenzoangelone9778]

j arrive pas a trouvé la clé

[@MicrosoftCustomerSupport]

Hi there. We see that you're having issue with BitLocker key. Allow us to help you with this. We would like to inform you that here in Social Media we can only cater English language. Please translate your concern in English language for us to assist you better and provide suitable solution. We'll wait for your reply.

[@MicrosoftCustomerSupport]

Hi, there. How are you? We hope this message finds you well. Just a quick follow-up to check if you received our reply, asking you to translate your concern into English. Are you still experiencing the same issue? Please feel free to comment back at your convenience, so we can provide you with the best option to help. Thanks!

[@numeriqueart-co6li]

J'ai fait çà plusieurs fois mais en vain

[@MicrosoftCustomerSupport]

Hi. We understand that you have tried the suggestions, and it appears that you are trying to retrieve or recover your BitLocker key, yet it didn't work. Let us look into this, and we'll do our best to help. Please know that this channel can only respond in English. To check on this further, we'll ask a few questions to narrow down this. 1. Are you using a personal or company device? 2. Can you share a screenshot of the error message you're getting? 3. Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement. 4. Have you made any changes to the device prior to having the issue? Such as a BIOS update or hardware replacement. We'll keep an eye on your response.

[@MicrosoftCustomerSupport]

Hello again! How are things going so far? We hope you're well and safe upon receiving this follow-up message, as we haven't heard from you in a while. This is a quick check-in to see if everything has been taken care of or if you still require assistance with the BitLocker for your Windows computer. Any updates on this case would be greatly appreciated. As always, we're only a message away and would be delighted to help you further if needed. Keep yourself safe!

[@aurelienbaraka2527]

N'importe quoi