Common Level 1 IT Issues (Desktop Support, Technical Support, IT Support)

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Kevtech IT Support

Kevtech IT Support

Күн бұрын

Пікірлер: 666
@reiltusoy231
@reiltusoy231 4 жыл бұрын
1:04 Outlook Not Getting or Receiving Emails 4:55 Mouse/Keyboard Not Working 6:36 Website Not Working 9:20 My Internet Not Working 12:04 I Need Access To Network Drive 15:13 The Printer Not Working 18:08 I Can't Connect To PC Remotely 21:11 My Phone Won't Turn On 22:51 My Audio Not Working 24:25 My Outlook/Word/Excel Is Not Responding 31:25 Common Outlook Issues with End Users 33:36 My Computer Is Slow 34:38 Common Adobe Acrobat Issues 36:19 Add Ins Not Working 37:53 This Website Cant Run Because It Requires Java or Adobe Flash 38:42 My Emails Are Not Working On My Phone 39:10 Monitor Not Working
@musicalmercy5204
@musicalmercy5204 4 жыл бұрын
Beautiful
@GunsNBooty
@GunsNBooty 4 жыл бұрын
Reil Tusoy no way most of those are frequently asked questions lmao
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
You would be surprised.
@reiltusoy231
@reiltusoy231 4 жыл бұрын
@@GunsNBooty i encountered most of it Dawg.
@GunsNBooty
@GunsNBooty 4 жыл бұрын
Reil Tusoy that’s crazy man lol
@mirandapillsbury7885
@mirandapillsbury7885 4 жыл бұрын
I snatched myself a Help Desk Level 1 job that pays pretty great (20$ an hour with a chance of going as high as 24$ an hour after a year of working) and is a government job. That said I know almost NOTHING about computers. Literally nothing. After watching your video and REALLY analyzing it (I literally spent hours watching and re watching your video and slowing the speed down to memorize steps you took cuz I didnt even know how to properly use control panel lol) I ended up doing great on my first month on the job. Of course there were tons of times that I got lost but luckily because I was an entry level I was expected to re direct many issues to my seniors / more experience IT people but I am so glad you made this. I helped reset passwords, fix internet connection issues, a few keyboard solutions etc...Still feel like I am too much of an amateur to be working this job but most jobs are a "learn as you go" type of thing. Again thanks so much for this video. Literally the best intro to IT / Level 1 Help Desk vids out there.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Thanks for letting me know, glad this video helps.
@evelynnveleni
@evelynnveleni 4 жыл бұрын
How the hell did you get the job? I literally applied to 20 entry level 1 role and I know hecc alot about computers. But I butchered my interviews
@mirandapillsbury7885
@mirandapillsbury7885 4 жыл бұрын
@@evelynnveleni I'm so sorry about that! Sadly I learned a long time ago that sometimes skills matter less then impressions. If you make an amazing impression in interviews then they will hire you regardless of how much you actually know. A lot of ppl would rather teach and train you if they like you then hire someone who knows everything but fails during an interview. I'm sure you will find a position though! Do not give up!
@evelynnveleni
@evelynnveleni 4 жыл бұрын
I did find a position after 6months of freaking trying. It's a level 1 desktop support job for $14, 3month contract, and through a temp agency. A job is a job, but i feel like the thousands of dollars I spent in school is not paying off. Pissed off but greatful
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@evelynnveleni I got someone a job for 24 dollars an hour 1 week ago. No certs, no experience, just a college degree. It's how you market yourself and your resume.
@RyGuy36
@RyGuy36 5 жыл бұрын
A KZbinr who says "if you don't like it, give me a thumbs down" and yet ONLY has 9 dislikes (1.5%). That's good content.
@mikeyb1281
@mikeyb1281 5 жыл бұрын
Amen
@rohanofelvenpower5566
@rohanofelvenpower5566 4 жыл бұрын
33 dislikes. the illuminati are on his ass!
@CristianLopez-uj5zv
@CristianLopez-uj5zv 3 жыл бұрын
Either way, a like, dislike, comments, it all helps to make a channel grow
@itsreason3238
@itsreason3238 3 жыл бұрын
now has 69 lol
@Ophelia11
@Ophelia11 3 жыл бұрын
@@itsreason3238 It doesn't matters as the likes are well into the thousands. The dislikes will never come close.
@GetCTOwned
@GetCTOwned 5 жыл бұрын
Cool tips for anyone working on the help desk! Its a great starting point for anyone looking to build a career in IT. I started on the help desk 12 years ago and worked up through the ranks of IT, through support, infrastructure, design and now im a CTO.
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Nice!
@warriorclassmedia
@warriorclassmedia Жыл бұрын
Love to pick your brain. I'm a little nervous. I have to go this route though
@andresramirez4469
@andresramirez4469 11 ай бұрын
its the only way to start out in career for IT
@SamFishback
@SamFishback 2 жыл бұрын
I'm about to go for an IT interview and I haven't worked IT in 10 years, so I appreciate the in-depth review.
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Good luck. Thanks
@johndank2209
@johndank2209 Жыл бұрын
how did it go? did you get it? what was the interview like?
@SamFishback
@SamFishback Жыл бұрын
@@johndank2209 Crazy enough, I didn't get it. But the interview went really well and a few weeks later they called me for another interview in a different department. I start as a Product Manager in two weeks.
@godfreykyazze2280
@godfreykyazze2280 5 жыл бұрын
Wow! I am new inot this whole IT thing and based in Africa, but recently I got a Tech. Support gig. This kind of stuff is so helpful for me. Keep it up.
@juanacosta9055
@juanacosta9055 5 жыл бұрын
20 mins in and I'm feeling better about starting my first real helpdesk job on Monday. Thanks for all the tips and advice! Wish I had seen this before my interview lol
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
I'm glad this video helped, more help desk videos to come in the future.
@Awksparks
@Awksparks 5 жыл бұрын
Hey! How did it go? Was there any troubles you dealt with?
@Ryan_Garvey
@Ryan_Garvey 4 жыл бұрын
Day 1 of my help desk starts now
@kaanergunlu7836
@kaanergunlu7836 3 жыл бұрын
I've caught his incredible helpful video just before my interview, would call myself luckier than you man, sorry not sorry :D
@juanacosta9055
@juanacosta9055 3 жыл бұрын
@@Awksparks I ended up working at that company for 2 years and learned so many skills. I was completing my degree in IT and earned my A+, Sec+ and Net+ certificates. Now I work for a startup as a technical support engineer. Less IT but better pay and I get to work from home.
@zayaollie4995
@zayaollie4995 2 жыл бұрын
Four years later, Found this, and helped me out. thanks for this vid!
@frappuccino4703
@frappuccino4703 4 жыл бұрын
After getting my CCNA certificate after 8 months studying I will start my first IT support job next week x) HYPED
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Congratulations
@nixc71
@nixc71 3 жыл бұрын
How long were you studying ?
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
@@nixc71 he wrote 8 months..
@chair_force
@chair_force 3 жыл бұрын
How many months did he study?
@BradleyCTurner
@BradleyCTurner 3 жыл бұрын
@@chair_force between 7 and 9 months.
@naveen123456007
@naveen123456007 5 жыл бұрын
I feel If a person has basic computer operating knowledge can watch rhis video and he is ready to do level1 job.
@michaelesteves7653
@michaelesteves7653 Жыл бұрын
After watching this vid, I just realized that my previous job as a freelancer was an L1 Helpdesk role lol. I was hired as Microsoft Consumer support wheee I provided support to customers who are experiencing issues with their Windows machine and Microsodt Odfice apps. Now that I will be joining a new company that gives a better compensation and wider exposure to the technology, I feel that I am quite ready for the new challenge!
@xenomorph3161
@xenomorph3161 Жыл бұрын
This is big help, passed my comptia 1101 and 1102 recently, already had a couple help desk interviews
@tato2493528
@tato2493528 Жыл бұрын
kevin the mvp, always giving real world problems and solutions. easily the best kind of advice. this is real world training right here
@avocatobobble
@avocatobobble 2 жыл бұрын
It’s funny but most of these issues I’ve run in to myself with my own computer and have had to learn the hard way to rectify these issues. I guess peeps like that love to use their own computer, take it for granted that so many don’t know these fairly basic problems
@jagrutibandelkar5398
@jagrutibandelkar5398 2 жыл бұрын
Great video...my first job in IT sector..I am graduated...I have don't understand how to work in helpdesk support... really this is a helpful video.. thank you so much..for giving me information .. really appreciate u
@jw200
@jw200 4 жыл бұрын
In next week i go to the job interview for exact same job. IT technical support. The company is big, it covers our whole country (small country, only 1.5 million people) with mobile, internet etc.. Big telecom company. Im so excited. They got so many bonuses and good stuff for workers. This job is in their HQ and when you work there you get free work schedule. Whenever you can/want and there is just 4 working days with the exact same BIG paycheck, plus the different gifts, free laptop, free phone for the job from your home, you dont have to sit in the office all the time. And a whole lot more. Amazing company. I sent my CV because i love IT stuff and learned alot in my 35 years. Didn't expect to get called to interview. I was surprised :)
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
sounds like you found a great gig, good luck on your job interview. Make sure you watch part 2 of this video, it's more hands on.
@tahsinahmed5692
@tahsinahmed5692 2 жыл бұрын
this is beautiful when I worked as IT support these were pretty much the problems I faced on a day to day basis
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Nice
@bokitoboss1993
@bokitoboss1993 2 ай бұрын
I have been working in IT for the last three years and for the most part this still relevant, especially if a large part of the business is still on Windows 10. Nice video :D
@tonyhell234
@tonyhell234 2 ай бұрын
Not for long, next year you'll be upgrading or reimaging a lot of pc's to windows 11 because of the support being cut off.
@MarshmallowHumor
@MarshmallowHumor 5 жыл бұрын
Thank you. I starting on Monday as Desktop Support Engineer in a Windows environment after being in a primary MacOS world. Thanks for the tips!
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Np.
@rty900
@rty900 4 жыл бұрын
@@KevtechITSupport what is the difference in Desktop Support E. vs. tech support. thanks
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@rty900 titles are misleading they can be the same day. I don't like answering that question because titles mean nothing. You can be desktop support and it might be helpdesk. Same goes with helpdesk.
@sergio160
@sergio160 3 жыл бұрын
This helped me a lot, I have experience in Tech Support but no formal certifications or education, so this was great to review, even though its an older video, for a new job interview.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Yep, this is an old video but still relevant to today.
@laylak765
@laylak765 4 жыл бұрын
Impressed by the level of detail. Altho i wish you had shown us using your computer how to do each slide, for people who are visual learners
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
I made this long time ago. I didn't think that ahead lol.
@packet.zach88
@packet.zach88 9 ай бұрын
Thanks Kev! This still holds up in 2024 : ) Much appreciated.
@tommy11sixorozco9
@tommy11sixorozco9 4 жыл бұрын
starting this new job at a hospital thursday!! excited to finally get into the IT field!
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Let's go!!! Nice
@SirAuron777
@SirAuron777 4 жыл бұрын
Hey bro how were your first 2 days?
@suhailashraf7778
@suhailashraf7778 5 жыл бұрын
Beginners...watch this for sure.This will help you guys.Best of luck.Good work.
@rawoctane
@rawoctane 4 жыл бұрын
Thanks for making this video. I’m planning on getting a job as help desk support after I get my CompTIA A+ certificate. This video was very informative.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
good luck, glad it helps.
@culkingsed
@culkingsed 2 жыл бұрын
Did you get the job?
@musicalmercy5204
@musicalmercy5204 4 жыл бұрын
As someone who does not have job experience, but wants to set their foot into IT help desk as a first job is very difficult. of course im head over heels about this stuff and honestly this helps so much. my boyfriend tells me all the time the shit he encounters.... upload more! lol. I liked.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Thanks. That I did, I upload new videos every weekend.
@MikeJr9284
@MikeJr9284 3 жыл бұрын
I’ll be starting my 1st Helpdesk job for the 1st time in 2 years next week. This was a nice refresher.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Nice
@jasminesmart1758
@jasminesmart1758 4 жыл бұрын
Have a technical help desk interview today, my final interview! thanks for all the info.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Good luck.
@jasminesmart1758
@jasminesmart1758 4 жыл бұрын
Thank you!
@algoxxrithm1379
@algoxxrithm1379 3 жыл бұрын
Watched your video before an interview and got the job!!!!Thanks fo the videos as they help many of us.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Thanks and congratulations 👏
@maicobarcelonia571
@maicobarcelonia571 4 жыл бұрын
Yo man, You deserve to have millions of subscribers. I want to learn, and I am learning because of you. Looking forward to your videos, i hope i just found it sooner.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
thanks
@mirskiflow6163
@mirskiflow6163 3 жыл бұрын
this is actually a really good guide I start my first day tomorrow and I feel way better about it. Only thing I'd recommend is to demonstrate and show a lot of the troubleshooting methods. I know you did show a little bit of it but people are coming here because they have no knowledge and being able to visually see how everything is done would make the video a bit better.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
watch my other videos, I gone over it in other videos. cool.
@FrogSpatula42
@FrogSpatula42 2 жыл бұрын
Massively helpful, thank you. Even after two years of the field I hadn't been told about most of these.
@Me1onPan
@Me1onPan 3 жыл бұрын
This is good for people who are just starting out learning IT, highly recommended video for starters
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Thanks
@3xAudio
@3xAudio Жыл бұрын
really great video bro. I have been working in IT support for a month now and this is really helpful
@raghavthapa1456
@raghavthapa1456 2 жыл бұрын
I keep scrolling down to hit the like button every few minutes, forgetting I've already given a thumbs up to these videos of yours. You are an awesome human being Kev, thanks and cheers to you mate!
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Thanks
@Scotty-Z70
@Scotty-Z70 Жыл бұрын
holy crap, i know how to do most of this stuff! Maybe i've been underpaid in my older job for years while i was learning to do all of this. We never had an IT around, so I had to learn all of this on my own just to get things running for myself.
@Scotty-Z70
@Scotty-Z70 Жыл бұрын
how many levels are there, and at what level are jobs available?
@Ryan_Garvey
@Ryan_Garvey 4 жыл бұрын
Thanks homie! My first day of tier 1 help desk support is today. #subscribed
@Court_hot
@Court_hot 2 жыл бұрын
You’re a life saver Kev, hope you know how much we all appreciate your videos. Love from the UK
@dmonster808
@dmonster808 2 жыл бұрын
Man after listening to this i Can get a job like this!!! Im doing pc recycling ♻️, hardware, bios and refurb. Lets get it!
@realevesparks
@realevesparks 4 жыл бұрын
Very helpful. This demystified what it is to work at a help desk for me.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Glad it helps.
@MrSineofX
@MrSineofX 4 жыл бұрын
Thank you very much for this video. I had recently got hired as a Desktop Support and have had no prior experience for it. This video was very useful
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Glad it helps.
@KrossBillNye
@KrossBillNye 3 ай бұрын
As someone who encountered adobe acrobat blocking their user from printing the simple solution was updating the app, close and open adobe before remapping the printers. Some weird stuff
@RegularDude00
@RegularDude00 5 жыл бұрын
Amazing video. Im starting my first job as a 1st level supporter in a couple of weeks and those are some usefull informations
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
glad it could help. Thanks
@tomlebomb
@tomlebomb 5 жыл бұрын
What an amazingly helpful video for interviews and on the job reference, you da man Kev.
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Thank you, glad this video makes you feel more comfortable with interviews.
@j96993
@j96993 5 жыл бұрын
I searched KZbin for days for common technical issues with Level 1 and couldn't find any videos until I came across yours after much searching. Thank you so much for making this video I really learned a lot from this.
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Np, I hope it helps you out.
@kelleysylvester5158
@kelleysylvester5158 3 ай бұрын
I'm in my first week on the job and this video is so helpful 😊
@KevtechITSupport
@KevtechITSupport 3 ай бұрын
@@kelleysylvester5158 cool. Good luck
@daryl602
@daryl602 3 жыл бұрын
Thank you so much i am looking for this guide. Monday i will go for my technical exam/interview. So it will definitely help me, A LOT.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
You should probably watch my interview playlist. Usually people get a job watching that playlist. Its all technical and non technical stuff you will be asked in a job interview.
@daryl602
@daryl602 3 жыл бұрын
Nice :D thanks for mentioning it, i will.
@adams.6911
@adams.6911 4 жыл бұрын
Hey kev great vids man keep it up! Another option for email not working on phone is on iphone if it's in low batt power mode emails won't push so you can check that too. :)
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
thanks!
@deo1124
@deo1124 5 жыл бұрын
Great tips and real life examples; I like your phase and direct to the point. Appreciate your effort to share your experiences. Thank you!
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
thanks!
@codingcondensed7705
@codingcondensed7705 3 жыл бұрын
This is the 2nd video I've watched from you now and I dunno why it took me this long to sub.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Cool
@fadis903
@fadis903 9 ай бұрын
This is very helpful, i am looking forward to enter into IT career jobs. Thanks a lot for your vid
@jhoneXchannel
@jhoneXchannel 5 ай бұрын
Thank you, I've been a little bit of a mess since the beginning.
@jgp9260
@jgp9260 2 жыл бұрын
I'm 41 and have worked for the same company on multiple campaigns spanning 17 years, I recently moved to an IT Service Desk role because our contract went offshore (after I trained offshore!) But I have a tonne to learn regarding IT including hardware diagnostics, excel, pdf, SCCM, Powershell etc etc, I'm on live calls trying to learn as I go, it's a challenge. Can anyone relate? I had to choose between leaving the company or picking a contract in the same area I was in (Enterprise). Also, thank you so much for these video's, they're helping me out a tonne.
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
come to discord, you missing out.
@Awhobiwom
@Awhobiwom 5 жыл бұрын
I have an interview on Tuesday.. Thanks for the Tips.
@Awhobiwom
@Awhobiwom 5 жыл бұрын
I got the job. Thanks a lot for all the help!
@alexjeremiahgaming8915
@alexjeremiahgaming8915 5 жыл бұрын
@@Awhobiwom hey congrats on your new role, how things are going? i am trying to get a job in IT but it has been very hard thanks and keep on going good luck.
@dinsya4906
@dinsya4906 5 жыл бұрын
Last part: brain not working - take sleep 5-8 hour for each day - check the physical connection - used medication right - get advise from doctor.
@Gumbier_Than
@Gumbier_Than 5 жыл бұрын
That's my problem and I need a workaround.
@cynthiaadams4322
@cynthiaadams4322 3 жыл бұрын
I have a phone interview for help desk position on Tuesday thank you!
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Good luck.
@eddier2k9
@eddier2k9 5 жыл бұрын
Good stuff. Pretty much all you said I’ve had to do at work lol. I love it although it can be stressful at times.
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
that's funny but I'm glad it helped.
@KaiserSenpai420
@KaiserSenpai420 3 жыл бұрын
First day on the job tomorrow, love this video!
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Good luck
@anthonyalvarenga9926
@anthonyalvarenga9926 5 жыл бұрын
Thanks Kev, I have an interview in a few hours and this helps.
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Np.
@CinnFootball3
@CinnFootball3 2 жыл бұрын
love it bro maybe could do a tutorial like how to do formatting , reimage , or a process that require to go into the safe mode. Just some suggestion, thanks for the tips
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Old video but people like it for some reason. Thanks for the suggestion.
@zaloalvarez6947
@zaloalvarez6947 5 жыл бұрын
Will start Help desk on Monday, im nervous
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Good luck! You will be fine.
@zaloalvarez6947
@zaloalvarez6947 5 жыл бұрын
@@Kekmit yes, it sucks but ill get the hang of it. I need to get used to the workflow
@zaloalvarez6947
@zaloalvarez6947 5 жыл бұрын
@@Kekmit we use service desk jira also. Its easy to use. You just have to create the ticket in jira and send it off after the issue has been inputed. All i said in the i terview was that i was familiar with remote desktoo because remote dektop is going to be something you will be using everyday. And tell them you are a very patient person, you are going to be very patient and friendly
@zaloalvarez6947
@zaloalvarez6947 5 жыл бұрын
@@Kekmit well honestly since im new to the job, the workflow is going to be different. For me its hard to solve software issues only because i am not familiar with the job yet. Password resets are easy but i feel like the smallest things are the hardest one sometimes. Its hard to figure something out when the user does not know how to explain the issue. Other than that, its not much to it. The more you do it, the more you will remember.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
that's good to know. Keep on learning and you will be more comfortable at your job.
@Rizzi-qd6re
@Rizzi-qd6re 3 жыл бұрын
I went to school for this for two years and I have my AA degree but I forgot everything I learned !! I really want to relearn because I want to start this career but no one is willing to help me out . I barely can make ends meet and I have a chance to get good job ! I’m eager to learn but it really sucks no one is willing to help me or give me basic learning things to get a job
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
If you watch all my videos you can pretty much land a job and learn service desk.
@Rizzi-qd6re
@Rizzi-qd6re 3 жыл бұрын
@@KevtechITSupport I really appreciate it . Do I still need to get my certifications for Cisco n the others ? Before I can go for interviews
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
@@Rizzi-qd6re nope. A+ is enough to start applying for jobs. But you need to learn active directory and make your own lab at home and add those skills to the resume.
@jaoskitv
@jaoskitv 5 ай бұрын
Dude you are so great! Thank you for this! Please continue this! KUDOS!
@elamaroon8316
@elamaroon8316 28 күн бұрын
one of the most useful vidz by far on TB. Do you have a more recent one?
@KevtechITSupport
@KevtechITSupport 28 күн бұрын
@@elamaroon8316 kzbin.info/www/bejne/hKTRqmmso7itm68
@victormelendez2124
@victormelendez2124 2 жыл бұрын
Thank you for you video I work in the DOE and I do IT as wellyou've been a great help keep up the good work.
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Thanks Victor
@victorwanya3922
@victorwanya3922 4 жыл бұрын
Hi Kelvin am in South Africa I watch your videos very helpful.I am a copier technician thinking of shifting to help desk
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Thanks
@djrobthompson
@djrobthompson 5 жыл бұрын
Thanks bruv, just the type of video i was looking for, appreciate the time you put into this. Subscribed :)
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
np.
@njilembebianiscel6920
@njilembebianiscel6920 2 жыл бұрын
Hey kevtech , you and danish jss are just wonderful guys, i love wath you guys are doing it too helpful
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Thanks
@valefiori8972
@valefiori8972 3 жыл бұрын
This is so helpful! You think you can post the text slides somewhere? that could be awesome
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
I made this a long time ago, don't have any slides for this.
@francis2k488
@francis2k488 3 жыл бұрын
Subbed. I love serious people like you.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Thanks
@kaydues
@kaydues 8 ай бұрын
This is a very, very helpful video :) Thank you!
@kevbarker8108
@kevbarker8108 3 жыл бұрын
kevins of IT we stand united brother. ✊
@panawafful
@panawafful 3 жыл бұрын
This is off topic but I recently found your channel and you seem like such a nice friend!
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
thanks
@TheTechnicalBrute
@TheTechnicalBrute 3 жыл бұрын
This needs millions of views.
@ramlos4034
@ramlos4034 5 жыл бұрын
Thanks for this. This really helped me out before my interview. You the man Kev!!!
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Thanks
@covid-nz1zt
@covid-nz1zt 5 жыл бұрын
thanks bro. i have an interview on monday. wish me luck
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
nice, good luck man. I'm making another desktop support video on Saturday this week. Stay tune for that video.
@curtisjackson1097
@curtisjackson1097 2 жыл бұрын
Godbless this man for his talent of teaching and understanding 🙏 ❤
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Thanks
@leefrienduk
@leefrienduk 4 жыл бұрын
Good tips, especially for newbies (or oldbies like myself who need a quick refresh) Thanks.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Cool.
@mariellafarah4527
@mariellafarah4527 2 жыл бұрын
Thank so much your videos are awesome♥️♥️ so easy to understand specially that I’m preparing for an interview
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Thanks
@DanielCanizzo
@DanielCanizzo 5 жыл бұрын
Excellent video teaching us, thank you Kevin!
@myob2k
@myob2k 5 жыл бұрын
Very good video and good training bro. Lee doing what you doing. Your inspiring us new to the game and vets.
@uzumakiberg2334
@uzumakiberg2334 2 жыл бұрын
Hey bro I'm new to the channel. Thanks for the content. BTW, did your jaw get stung by bees? Hope you get well soon. Cheers.
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
have you watched my current videos? I was in the process of losing weight because I used to be 200 pounds.
@mzkayj1
@mzkayj1 5 жыл бұрын
Thank you for this video. I am trying to master the foundation... I can't wait for more videos.
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
sounds good.
@alineuwiragiye7704
@alineuwiragiye7704 5 жыл бұрын
me to
@cuervo7029
@cuervo7029 2 жыл бұрын
Great Video man It was really helpful you got my thumbs up, wish me luck on Monday!
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Good luck
@cuervo7029
@cuervo7029 2 жыл бұрын
@@KevtechITSupport Thank you Sir.
@edinzecirovic5971
@edinzecirovic5971 3 жыл бұрын
Which software do you use the most at work to remotely access clients 'or employees' computers? Thank you
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
I use bomgar in my job. Depends where you work.
@tjstraw1
@tjstraw1 3 жыл бұрын
I use Microsoft Teams most of the time, but it can be limited on things you can access, such as Task Manager (at least on my end of things).
@rev3609
@rev3609 3 жыл бұрын
For the printers if all of those options don’t work then the ink is dry in the printer, that’s what happened to mines, it was old and been sitting around for a long time
@alexn4494
@alexn4494 3 жыл бұрын
Bro.... You are heaven sent.. Thank you so much
@Jr-mn2ol
@Jr-mn2ol 4 жыл бұрын
Thanks. Try slowing down and showing more step by step click by click how to get to things
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
I will slow down on my 2nd video, thanks.
@Timeless_Essence
@Timeless_Essence 5 жыл бұрын
thanks Kev! this is very informational video
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
np
@peterg1620
@peterg1620 4 жыл бұрын
Amazing video, still relevant to this day !!!
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Thanks
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
I will be making a part 2 to this video. Stay tune for that video, it will be more hands on. I will post it on Christmas day as a present to everyone I guess. part 2 is here: kzbin.info/www/bejne/jniWg3-jmJ54edU
@alineuwiragiye7704
@alineuwiragiye7704 5 жыл бұрын
please do soon
@shanebagel
@shanebagel 5 жыл бұрын
Please do!!
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
@@shanebagel I'm posting part 2 on Christmas day. Just be patient and you will see it soon.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@alineuwiragiye7704 part 2 kzbin.info/www/bejne/jniWg3-jmJ54edU
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@shanebagel part 2 kzbin.info/www/bejne/jniWg3-jmJ54edU
@w1d3r75
@w1d3r75 2 жыл бұрын
Really good content. Which book/books would you recommend to study these things in depth?
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Comptia a+, thanks
@w1d3r75
@w1d3r75 2 жыл бұрын
@@KevtechITSupport thanks for your prompt response man. I'll look for that book
@jbquigley2010
@jbquigley2010 3 жыл бұрын
Hey man thank you so much for this video. It's incredibly helpful. At 17:05, what do you say? The subtitles say "System while 64" but I can't find any setting that looks like that. Appreciate it!
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
systemwow64 which is only found on windows 7, you won't have to do that on windows 10.
@jbquigley2010
@jbquigley2010 3 жыл бұрын
@@KevtechITSupport OK perfect. Thanks!
@selmajean2147
@selmajean2147 5 жыл бұрын
Thanks bro for being consistent all the time!
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
I try to be consistent but I'm always busy.
@lunar1842
@lunar1842 4 жыл бұрын
I have a question a lot of your answers, so we explain the solutions for the user on the phone correct??? I’m starting to work at a external IT company tier 1 and we have to explain to them on the phone and not physically be there only if we need too. Do you have any tips of explaining all these technical terms and stuff to the user?
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
You don't talk to them in technical terms. You need to be as non technical as possible. I have a video on this, let me find it. Its on this video kzbin.info/www/bejne/Y6fcqXd7etpniLc
@CJ-dd6hc
@CJ-dd6hc 3 жыл бұрын
Great video, could you pls show more of ur screens on how u troubleshoot . Tnx
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
This is an old video, watch my other videos. The other ones should be better. Thanks
@anthonyfarve7143
@anthonyfarve7143 4 жыл бұрын
I am currently enrolling in school for an associates in computer network technician and pc repair. After I get through the course for it, surely they will teach you all this right? Like I’ll Atleast be able to do tier 1 maybe 2 after 2 years of learning in that field right? Or is this stuff you learned on the job?
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Some stuff you have to learn on your own. You won't learn everything at school.
@HBFREEWORLD
@HBFREEWORLD 4 жыл бұрын
Enjoyed watching your tech video, very informative . Thanks
@tahersadeghi6773
@tahersadeghi6773 4 жыл бұрын
Hi Keven. Your videos are great. They would be even greater if you don't click too fast on icons when you are navigating between different screens. Thanks :)
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
You can slow down the video on KZbin settings. Part of the reason why i rushed the video is because the program wouldn't let me record after a certain amount of time.
@Saturn-Cflo
@Saturn-Cflo 2 жыл бұрын
GREAT VIDEO, Youre the REAL MVP for this bro...like no bullshit...THANK YOU
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
thanks lol.
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