Common Level 1 IT Issues (Desktop Support, Technical Support, IT Support)

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Kevtech IT Support

Kevtech IT Support

Күн бұрын

Пікірлер: 662
@reiltusoy231
@reiltusoy231 4 жыл бұрын
1:04 Outlook Not Getting or Receiving Emails 4:55 Mouse/Keyboard Not Working 6:36 Website Not Working 9:20 My Internet Not Working 12:04 I Need Access To Network Drive 15:13 The Printer Not Working 18:08 I Can't Connect To PC Remotely 21:11 My Phone Won't Turn On 22:51 My Audio Not Working 24:25 My Outlook/Word/Excel Is Not Responding 31:25 Common Outlook Issues with End Users 33:36 My Computer Is Slow 34:38 Common Adobe Acrobat Issues 36:19 Add Ins Not Working 37:53 This Website Cant Run Because It Requires Java or Adobe Flash 38:42 My Emails Are Not Working On My Phone 39:10 Monitor Not Working
@musicalmercy5204
@musicalmercy5204 4 жыл бұрын
Beautiful
@GunsNBooty
@GunsNBooty 4 жыл бұрын
Reil Tusoy no way most of those are frequently asked questions lmao
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
You would be surprised.
@reiltusoy231
@reiltusoy231 4 жыл бұрын
@@GunsNBooty i encountered most of it Dawg.
@GunsNBooty
@GunsNBooty 4 жыл бұрын
Reil Tusoy that’s crazy man lol
@mirandapillsbury7885
@mirandapillsbury7885 4 жыл бұрын
I snatched myself a Help Desk Level 1 job that pays pretty great (20$ an hour with a chance of going as high as 24$ an hour after a year of working) and is a government job. That said I know almost NOTHING about computers. Literally nothing. After watching your video and REALLY analyzing it (I literally spent hours watching and re watching your video and slowing the speed down to memorize steps you took cuz I didnt even know how to properly use control panel lol) I ended up doing great on my first month on the job. Of course there were tons of times that I got lost but luckily because I was an entry level I was expected to re direct many issues to my seniors / more experience IT people but I am so glad you made this. I helped reset passwords, fix internet connection issues, a few keyboard solutions etc...Still feel like I am too much of an amateur to be working this job but most jobs are a "learn as you go" type of thing. Again thanks so much for this video. Literally the best intro to IT / Level 1 Help Desk vids out there.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Thanks for letting me know, glad this video helps.
@evelynnveleni
@evelynnveleni 4 жыл бұрын
How the hell did you get the job? I literally applied to 20 entry level 1 role and I know hecc alot about computers. But I butchered my interviews
@mirandapillsbury7885
@mirandapillsbury7885 4 жыл бұрын
@@evelynnveleni I'm so sorry about that! Sadly I learned a long time ago that sometimes skills matter less then impressions. If you make an amazing impression in interviews then they will hire you regardless of how much you actually know. A lot of ppl would rather teach and train you if they like you then hire someone who knows everything but fails during an interview. I'm sure you will find a position though! Do not give up!
@evelynnveleni
@evelynnveleni 4 жыл бұрын
I did find a position after 6months of freaking trying. It's a level 1 desktop support job for $14, 3month contract, and through a temp agency. A job is a job, but i feel like the thousands of dollars I spent in school is not paying off. Pissed off but greatful
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@evelynnveleni I got someone a job for 24 dollars an hour 1 week ago. No certs, no experience, just a college degree. It's how you market yourself and your resume.
@RyGuy36
@RyGuy36 4 жыл бұрын
A KZbinr who says "if you don't like it, give me a thumbs down" and yet ONLY has 9 dislikes (1.5%). That's good content.
@mikeyb1281
@mikeyb1281 4 жыл бұрын
Amen
@rohanofelvenpower5566
@rohanofelvenpower5566 4 жыл бұрын
33 dislikes. the illuminati are on his ass!
@CristianLopez-uj5zv
@CristianLopez-uj5zv 3 жыл бұрын
Either way, a like, dislike, comments, it all helps to make a channel grow
@itsreason3238
@itsreason3238 3 жыл бұрын
now has 69 lol
@Ophelia11
@Ophelia11 3 жыл бұрын
@@itsreason3238 It doesn't matters as the likes are well into the thousands. The dislikes will never come close.
@GetCTOwned
@GetCTOwned 5 жыл бұрын
Cool tips for anyone working on the help desk! Its a great starting point for anyone looking to build a career in IT. I started on the help desk 12 years ago and worked up through the ranks of IT, through support, infrastructure, design and now im a CTO.
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Nice!
@warriorclassmedia
@warriorclassmedia Жыл бұрын
Love to pick your brain. I'm a little nervous. I have to go this route though
@andresramirez4469
@andresramirez4469 9 ай бұрын
its the only way to start out in career for IT
@juanacosta9055
@juanacosta9055 5 жыл бұрын
20 mins in and I'm feeling better about starting my first real helpdesk job on Monday. Thanks for all the tips and advice! Wish I had seen this before my interview lol
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
I'm glad this video helped, more help desk videos to come in the future.
@Awksparks
@Awksparks 4 жыл бұрын
Hey! How did it go? Was there any troubles you dealt with?
@Ryan_Garvey
@Ryan_Garvey 4 жыл бұрын
Day 1 of my help desk starts now
@kaanergunlu7836
@kaanergunlu7836 3 жыл бұрын
I've caught his incredible helpful video just before my interview, would call myself luckier than you man, sorry not sorry :D
@juanacosta9055
@juanacosta9055 3 жыл бұрын
@@Awksparks I ended up working at that company for 2 years and learned so many skills. I was completing my degree in IT and earned my A+, Sec+ and Net+ certificates. Now I work for a startup as a technical support engineer. Less IT but better pay and I get to work from home.
@godfreykyazze2280
@godfreykyazze2280 5 жыл бұрын
Wow! I am new inot this whole IT thing and based in Africa, but recently I got a Tech. Support gig. This kind of stuff is so helpful for me. Keep it up.
@frappuccino4703
@frappuccino4703 3 жыл бұрын
After getting my CCNA certificate after 8 months studying I will start my first IT support job next week x) HYPED
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Congratulations
@nixc71
@nixc71 3 жыл бұрын
How long were you studying ?
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
@@nixc71 he wrote 8 months..
@chair_force
@chair_force 3 жыл бұрын
How many months did he study?
@bradturner7678
@bradturner7678 3 жыл бұрын
@@chair_force between 7 and 9 months.
@SamFishback
@SamFishback 2 жыл бұрын
I'm about to go for an IT interview and I haven't worked IT in 10 years, so I appreciate the in-depth review.
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Good luck. Thanks
@johndank2209
@johndank2209 Жыл бұрын
how did it go? did you get it? what was the interview like?
@SamFishback
@SamFishback Жыл бұрын
@@johndank2209 Crazy enough, I didn't get it. But the interview went really well and a few weeks later they called me for another interview in a different department. I start as a Product Manager in two weeks.
@zayaollie4995
@zayaollie4995 2 жыл бұрын
Four years later, Found this, and helped me out. thanks for this vid!
@tato2493528
@tato2493528 Жыл бұрын
kevin the mvp, always giving real world problems and solutions. easily the best kind of advice. this is real world training right here
@MarshmallowHumor
@MarshmallowHumor 5 жыл бұрын
Thank you. I starting on Monday as Desktop Support Engineer in a Windows environment after being in a primary MacOS world. Thanks for the tips!
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Np.
@rty900
@rty900 4 жыл бұрын
@@KevtechITSupport what is the difference in Desktop Support E. vs. tech support. thanks
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@rty900 titles are misleading they can be the same day. I don't like answering that question because titles mean nothing. You can be desktop support and it might be helpdesk. Same goes with helpdesk.
@jw200
@jw200 4 жыл бұрын
In next week i go to the job interview for exact same job. IT technical support. The company is big, it covers our whole country (small country, only 1.5 million people) with mobile, internet etc.. Big telecom company. Im so excited. They got so many bonuses and good stuff for workers. This job is in their HQ and when you work there you get free work schedule. Whenever you can/want and there is just 4 working days with the exact same BIG paycheck, plus the different gifts, free laptop, free phone for the job from your home, you dont have to sit in the office all the time. And a whole lot more. Amazing company. I sent my CV because i love IT stuff and learned alot in my 35 years. Didn't expect to get called to interview. I was surprised :)
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
sounds like you found a great gig, good luck on your job interview. Make sure you watch part 2 of this video, it's more hands on.
@bokitoboss1993
@bokitoboss1993 Ай бұрын
I have been working in IT for the last three years and for the most part this still relevant, especially if a large part of the business is still on Windows 10. Nice video :D
@tonyhell234
@tonyhell234 24 күн бұрын
Not for long, next year you'll be upgrading or reimaging a lot of pc's to windows 11 because of the support being cut off.
@sergio160
@sergio160 3 жыл бұрын
This helped me a lot, I have experience in Tech Support but no formal certifications or education, so this was great to review, even though its an older video, for a new job interview.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Yep, this is an old video but still relevant to today.
@michaelesteves7653
@michaelesteves7653 Жыл бұрын
After watching this vid, I just realized that my previous job as a freelancer was an L1 Helpdesk role lol. I was hired as Microsoft Consumer support wheee I provided support to customers who are experiencing issues with their Windows machine and Microsodt Odfice apps. Now that I will be joining a new company that gives a better compensation and wider exposure to the technology, I feel that I am quite ready for the new challenge!
@packet.zach88
@packet.zach88 7 ай бұрын
Thanks Kev! This still holds up in 2024 : ) Much appreciated.
@laylak765
@laylak765 4 жыл бұрын
Impressed by the level of detail. Altho i wish you had shown us using your computer how to do each slide, for people who are visual learners
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
I made this long time ago. I didn't think that ahead lol.
@maicobarcelonia571
@maicobarcelonia571 4 жыл бұрын
Yo man, You deserve to have millions of subscribers. I want to learn, and I am learning because of you. Looking forward to your videos, i hope i just found it sooner.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
thanks
@xenomorph3161
@xenomorph3161 Жыл бұрын
This is big help, passed my comptia 1101 and 1102 recently, already had a couple help desk interviews
@j96993
@j96993 5 жыл бұрын
I searched KZbin for days for common technical issues with Level 1 and couldn't find any videos until I came across yours after much searching. Thank you so much for making this video I really learned a lot from this.
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Np, I hope it helps you out.
@suhailashraf7778
@suhailashraf7778 4 жыл бұрын
Beginners...watch this for sure.This will help you guys.Best of luck.Good work.
@tahsinahmed5692
@tahsinahmed5692 2 жыл бұрын
this is beautiful when I worked as IT support these were pretty much the problems I faced on a day to day basis
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Nice
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
I will be making a part 2 to this video. Stay tune for that video, it will be more hands on. I will post it on Christmas day as a present to everyone I guess. part 2 is here: kzbin.info/www/bejne/jniWg3-jmJ54edU
@alineuwiragiye7704
@alineuwiragiye7704 4 жыл бұрын
please do soon
@shanebagel
@shanebagel 4 жыл бұрын
Please do!!
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@shanebagel I'm posting part 2 on Christmas day. Just be patient and you will see it soon.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@alineuwiragiye7704 part 2 kzbin.info/www/bejne/jniWg3-jmJ54edU
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@shanebagel part 2 kzbin.info/www/bejne/jniWg3-jmJ54edU
@naveen123456007
@naveen123456007 5 жыл бұрын
I feel If a person has basic computer operating knowledge can watch rhis video and he is ready to do level1 job.
@rawoctane
@rawoctane 4 жыл бұрын
Thanks for making this video. I’m planning on getting a job as help desk support after I get my CompTIA A+ certificate. This video was very informative.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
good luck, glad it helps.
@culkingsed
@culkingsed 2 жыл бұрын
Did you get the job?
@jagrutibandelkar5398
@jagrutibandelkar5398 2 жыл бұрын
Great video...my first job in IT sector..I am graduated...I have don't understand how to work in helpdesk support... really this is a helpful video.. thank you so much..for giving me information .. really appreciate u
@mirskiflow6163
@mirskiflow6163 3 жыл бұрын
this is actually a really good guide I start my first day tomorrow and I feel way better about it. Only thing I'd recommend is to demonstrate and show a lot of the troubleshooting methods. I know you did show a little bit of it but people are coming here because they have no knowledge and being able to visually see how everything is done would make the video a bit better.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
watch my other videos, I gone over it in other videos. cool.
@musicalmercy5204
@musicalmercy5204 4 жыл бұрын
As someone who does not have job experience, but wants to set their foot into IT help desk as a first job is very difficult. of course im head over heels about this stuff and honestly this helps so much. my boyfriend tells me all the time the shit he encounters.... upload more! lol. I liked.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Thanks. That I did, I upload new videos every weekend.
@algoxxrithm1379
@algoxxrithm1379 3 жыл бұрын
Watched your video before an interview and got the job!!!!Thanks fo the videos as they help many of us.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Thanks and congratulations 👏
@tommy11sixorozco9
@tommy11sixorozco9 4 жыл бұрын
starting this new job at a hospital thursday!! excited to finally get into the IT field!
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Let's go!!! Nice
@SirAuron777
@SirAuron777 4 жыл бұрын
Hey bro how were your first 2 days?
@3xAudio
@3xAudio Жыл бұрын
really great video bro. I have been working in IT support for a month now and this is really helpful
@Ryan_Garvey
@Ryan_Garvey 4 жыл бұрын
Thanks homie! My first day of tier 1 help desk support is today. #subscribed
@raghavthapa1456
@raghavthapa1456 2 жыл бұрын
I keep scrolling down to hit the like button every few minutes, forgetting I've already given a thumbs up to these videos of yours. You are an awesome human being Kev, thanks and cheers to you mate!
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Thanks
@FrogSpatula42
@FrogSpatula42 2 жыл бұрын
Massively helpful, thank you. Even after two years of the field I hadn't been told about most of these.
@jasminesmart1758
@jasminesmart1758 4 жыл бұрын
Have a technical help desk interview today, my final interview! thanks for all the info.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Good luck.
@jasminesmart1758
@jasminesmart1758 4 жыл бұрын
Thank you!
@Court_hot
@Court_hot 2 жыл бұрын
You’re a life saver Kev, hope you know how much we all appreciate your videos. Love from the UK
@RegularDude00
@RegularDude00 5 жыл бұрын
Amazing video. Im starting my first job as a 1st level supporter in a couple of weeks and those are some usefull informations
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
glad it could help. Thanks
@kelleysylvester5158
@kelleysylvester5158 Ай бұрын
I'm in my first week on the job and this video is so helpful 😊
@KevtechITSupport
@KevtechITSupport Ай бұрын
@@kelleysylvester5158 cool. Good luck
@MikeJr9284
@MikeJr9284 2 жыл бұрын
I’ll be starting my 1st Helpdesk job for the 1st time in 2 years next week. This was a nice refresher.
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Nice
@Me1onPan
@Me1onPan 3 жыл бұрын
This is good for people who are just starting out learning IT, highly recommended video for starters
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Thanks
@avocatobobble
@avocatobobble 2 жыл бұрын
It’s funny but most of these issues I’ve run in to myself with my own computer and have had to learn the hard way to rectify these issues. I guess peeps like that love to use their own computer, take it for granted that so many don’t know these fairly basic problems
@tomlebomb
@tomlebomb 5 жыл бұрын
What an amazingly helpful video for interviews and on the job reference, you da man Kev.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Thank you, glad this video makes you feel more comfortable with interviews.
@adams.6911
@adams.6911 4 жыл бұрын
Hey kev great vids man keep it up! Another option for email not working on phone is on iphone if it's in low batt power mode emails won't push so you can check that too. :)
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
thanks!
@Scotty-Z70
@Scotty-Z70 Жыл бұрын
holy crap, i know how to do most of this stuff! Maybe i've been underpaid in my older job for years while i was learning to do all of this. We never had an IT around, so I had to learn all of this on my own just to get things running for myself.
@Scotty-Z70
@Scotty-Z70 Жыл бұрын
how many levels are there, and at what level are jobs available?
@deo1124
@deo1124 4 жыл бұрын
Great tips and real life examples; I like your phase and direct to the point. Appreciate your effort to share your experiences. Thank you!
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
thanks!
@eddier2k9
@eddier2k9 5 жыл бұрын
Good stuff. Pretty much all you said I’ve had to do at work lol. I love it although it can be stressful at times.
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
that's funny but I'm glad it helped.
@dmonster808
@dmonster808 2 жыл бұрын
Man after listening to this i Can get a job like this!!! Im doing pc recycling ♻️, hardware, bios and refurb. Lets get it!
@MrSineofX
@MrSineofX 4 жыл бұрын
Thank you very much for this video. I had recently got hired as a Desktop Support and have had no prior experience for it. This video was very useful
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Glad it helps.
@realevesparks
@realevesparks 4 жыл бұрын
Very helpful. This demystified what it is to work at a help desk for me.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Glad it helps.
@codingcondensed7705
@codingcondensed7705 3 жыл бұрын
This is the 2nd video I've watched from you now and I dunno why it took me this long to sub.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Cool
@djrobthompson
@djrobthompson 5 жыл бұрын
Thanks bruv, just the type of video i was looking for, appreciate the time you put into this. Subscribed :)
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
np.
@kaydues
@kaydues 6 ай бұрын
This is a very, very helpful video :) Thank you!
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Part 2 of Level 1 Support is here: kzbin.info/www/bejne/jniWg3-jmJ54edU
@sarahseruwagi6892
@sarahseruwagi6892 4 жыл бұрын
Kevtech you are the best...!
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@sarahseruwagi6892 thanks
@RahulWalli
@RahulWalli 4 жыл бұрын
Nice information provided bro only one thing video not clear see
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
@@RahulWalli it was one of my first videos. Definitely got better with videos over time.
@getholamarre3660
@getholamarre3660 4 жыл бұрын
@@KevtechITSupport This is what KZbin was made for, to make people smarter. Thank you bro for not being selfish!
@daryl602
@daryl602 3 жыл бұрын
Thank you so much i am looking for this guide. Monday i will go for my technical exam/interview. So it will definitely help me, A LOT.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
You should probably watch my interview playlist. Usually people get a job watching that playlist. Its all technical and non technical stuff you will be asked in a job interview.
@daryl602
@daryl602 3 жыл бұрын
Nice :D thanks for mentioning it, i will.
@jhoneXchannel
@jhoneXchannel 3 ай бұрын
Thank you, I've been a little bit of a mess since the beginning.
@ramlos4034
@ramlos4034 5 жыл бұрын
Thanks for this. This really helped me out before my interview. You the man Kev!!!
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Thanks
@fadis903
@fadis903 8 ай бұрын
This is very helpful, i am looking forward to enter into IT career jobs. Thanks a lot for your vid
@jaoskitv
@jaoskitv 3 ай бұрын
Dude you are so great! Thank you for this! Please continue this! KUDOS!
@DanielCanizzo
@DanielCanizzo 5 жыл бұрын
Excellent video teaching us, thank you Kevin!
@Awhobiwom
@Awhobiwom 5 жыл бұрын
I have an interview on Tuesday.. Thanks for the Tips.
@Awhobiwom
@Awhobiwom 5 жыл бұрын
I got the job. Thanks a lot for all the help!
@alexjeremiahgaming8915
@alexjeremiahgaming8915 4 жыл бұрын
@@Awhobiwom hey congrats on your new role, how things are going? i am trying to get a job in IT but it has been very hard thanks and keep on going good luck.
@KrossBillNye
@KrossBillNye Ай бұрын
As someone who encountered adobe acrobat blocking their user from printing the simple solution was updating the app, close and open adobe before remapping the printers. Some weird stuff
@dinsya4906
@dinsya4906 5 жыл бұрын
Last part: brain not working - take sleep 5-8 hour for each day - check the physical connection - used medication right - get advise from doctor.
@Gumbier_Than
@Gumbier_Than 5 жыл бұрын
That's my problem and I need a workaround.
@njilembebianiscel6920
@njilembebianiscel6920 2 жыл бұрын
Hey kevtech , you and danish jss are just wonderful guys, i love wath you guys are doing it too helpful
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Thanks
@curtisjackson1097
@curtisjackson1097 2 жыл бұрын
Godbless this man for his talent of teaching and understanding 🙏 ❤
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Thanks
@anthonyalvarenga9926
@anthonyalvarenga9926 5 жыл бұрын
Thanks Kev, I have an interview in a few hours and this helps.
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Np.
@victormelendez2124
@victormelendez2124 2 жыл бұрын
Thank you for you video I work in the DOE and I do IT as wellyou've been a great help keep up the good work.
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Thanks Victor
@panawafful
@panawafful 3 жыл бұрын
This is off topic but I recently found your channel and you seem like such a nice friend!
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
thanks
@myob2k
@myob2k 5 жыл бұрын
Very good video and good training bro. Lee doing what you doing. Your inspiring us new to the game and vets.
@jgp9260
@jgp9260 2 жыл бұрын
I'm 41 and have worked for the same company on multiple campaigns spanning 17 years, I recently moved to an IT Service Desk role because our contract went offshore (after I trained offshore!) But I have a tonne to learn regarding IT including hardware diagnostics, excel, pdf, SCCM, Powershell etc etc, I'm on live calls trying to learn as I go, it's a challenge. Can anyone relate? I had to choose between leaving the company or picking a contract in the same area I was in (Enterprise). Also, thank you so much for these video's, they're helping me out a tonne.
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
come to discord, you missing out.
@Timeless_Essence
@Timeless_Essence 5 жыл бұрын
thanks Kev! this is very informational video
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
np
@leefrienduk
@leefrienduk 4 жыл бұрын
Good tips, especially for newbies (or oldbies like myself who need a quick refresh) Thanks.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Cool.
@mariellafarah4527
@mariellafarah4527 2 жыл бұрын
Thank so much your videos are awesome♥️♥️ so easy to understand specially that I’m preparing for an interview
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Thanks
@KaiserSenpai420
@KaiserSenpai420 3 жыл бұрын
First day on the job tomorrow, love this video!
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Good luck
@asrinazis9276
@asrinazis9276 2 жыл бұрын
love it bro maybe could do a tutorial like how to do formatting , reimage , or a process that require to go into the safe mode. Just some suggestion, thanks for the tips
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Old video but people like it for some reason. Thanks for the suggestion.
@francis2k488
@francis2k488 3 жыл бұрын
Subbed. I love serious people like you.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Thanks
@alexn4494
@alexn4494 3 жыл бұрын
Bro.... You are heaven sent.. Thank you so much
@mzkayj1
@mzkayj1 4 жыл бұрын
Thank you for this video. I am trying to master the foundation... I can't wait for more videos.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
sounds good.
@alineuwiragiye7704
@alineuwiragiye7704 4 жыл бұрын
me to
@mre2164
@mre2164 4 жыл бұрын
Great video. I have an interview tomorrow for a tier 1 IT Support Engineer role and I'm suffering from imposter syndrome because a few of their requirements I have never worked with, like Jira and Confluence for example, and Mac OS. So I am just going to be honest with them and tell them that I am more than willing to learn the things that I don't know. Idk if you were nervous in the beginning of your career but if so, how did you manage it? Thanks
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
I learned with time, patience and practice. You eventually realize that practice makes perfect. You just have to keep doing those interviews until you feel comfortable.
@warriorclassmedia
@warriorclassmedia Жыл бұрын
I'm going through that now
@hansmueller3084
@hansmueller3084 Жыл бұрын
I has my first Day, and yeah, I also have the feel i nede to learn a lot how to fix whatever they want...theres a lot of pressure on me, especially when they think youn should be an expert. Luckily someone will show me 2 weeks some stuff, before i will really be on my own..
@6AM96
@6AM96 16 күн бұрын
how did you do bro?
@cuervo7029
@cuervo7029 2 жыл бұрын
Great Video man It was really helpful you got my thumbs up, wish me luck on Monday!
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
Good luck
@cuervo7029
@cuervo7029 2 жыл бұрын
@@KevtechITSupport Thank you Sir.
@kevbarker8108
@kevbarker8108 3 жыл бұрын
kevins of IT we stand united brother. ✊
@selmajean2147
@selmajean2147 5 жыл бұрын
Thanks bro for being consistent all the time!
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
I try to be consistent but I'm always busy.
@zaloalvarez6947
@zaloalvarez6947 5 жыл бұрын
Will start Help desk on Monday, im nervous
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Good luck! You will be fine.
@zaloalvarez6947
@zaloalvarez6947 5 жыл бұрын
@@Kekmit yes, it sucks but ill get the hang of it. I need to get used to the workflow
@zaloalvarez6947
@zaloalvarez6947 5 жыл бұрын
@@Kekmit we use service desk jira also. Its easy to use. You just have to create the ticket in jira and send it off after the issue has been inputed. All i said in the i terview was that i was familiar with remote desktoo because remote dektop is going to be something you will be using everyday. And tell them you are a very patient person, you are going to be very patient and friendly
@zaloalvarez6947
@zaloalvarez6947 5 жыл бұрын
@@Kekmit well honestly since im new to the job, the workflow is going to be different. For me its hard to solve software issues only because i am not familiar with the job yet. Password resets are easy but i feel like the smallest things are the hardest one sometimes. Its hard to figure something out when the user does not know how to explain the issue. Other than that, its not much to it. The more you do it, the more you will remember.
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
that's good to know. Keep on learning and you will be more comfortable at your job.
@uzumakiberg2334
@uzumakiberg2334 2 жыл бұрын
Hey bro I'm new to the channel. Thanks for the content. BTW, did your jaw get stung by bees? Hope you get well soon. Cheers.
@KevtechITSupport
@KevtechITSupport 2 жыл бұрын
have you watched my current videos? I was in the process of losing weight because I used to be 200 pounds.
@JCGarcia1
@JCGarcia1 5 жыл бұрын
Great video! So much information in one video, might have to watch it a few times to get it down lol great stuff though!!!
@valefiori8972
@valefiori8972 3 жыл бұрын
This is so helpful! You think you can post the text slides somewhere? that could be awesome
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
I made this a long time ago, don't have any slides for this.
@itsdecaylsd551
@itsdecaylsd551 3 жыл бұрын
hey man you're awesome thanks for uploading this
@TheTechnicalBrute
@TheTechnicalBrute 3 жыл бұрын
This needs millions of views.
@cynthiaadams4322
@cynthiaadams4322 3 жыл бұрын
I have a phone interview for help desk position on Tuesday thank you!
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
Good luck.
@sandyhartman5719
@sandyhartman5719 5 жыл бұрын
The interviewer asked me if I have 3 tickets with same priority which one would I work on first? 1 - monitor not working 2 - access issue 3- application issue .How would you select which one to work on?
@KevtechITSupport
@KevtechITSupport 5 жыл бұрын
Depends who the people are and if they need it right away. I would go to the monitor right away because it's a physical issue and the other ones are software based, they can wait. The monitor is hindering the person from working so I definitely would touch that first.
@sandyhartman5719
@sandyhartman5719 5 жыл бұрын
Thank you so much @kevtech 😁
@JJFlores197
@JJFlores197 4 жыл бұрын
I knew this is nearly a year old, but I had a similar question in my interview for a computer tech position at a local school district. My choices were: A teacher cannot take attendance online, a student can't find his work that he saved on the computer, the school principal cannot print, and an office secretary has a virus warning popup. I then had to rank the incidents in order of highest priority and explain why. In this specific case, working on the secretary's virus pop up message is of highest priority since viruses are usually damaging and can spread throughout the network and infect other PCs. The student, staff, and guest networks are isolated from each other on different VLANs and firewalls, but still it is important to mitigate the damage as much as possible.
@HBFREEWORLD
@HBFREEWORLD 4 жыл бұрын
Enjoyed watching your tech video, very informative . Thanks
@alro7779
@alro7779 3 жыл бұрын
So, regarding to printer issues... if it doesn't do anything, first check if the printer shows an error message.
@KevtechITSupport
@KevtechITSupport 3 жыл бұрын
I have a whole video on printers. Here you go kzbin.info/www/bejne/bJfaoYqGbshgars
@alro7779
@alro7779 3 жыл бұрын
@@KevtechITSupport Thanks, mate!
@tjstraw1
@tjstraw1 3 жыл бұрын
Most common errors I come across are either ink/toner errors or paper jam errors.
@danploehn
@danploehn 3 жыл бұрын
thanks my man great video you're a great teacher and I appreciate your help!
@victorwanya3922
@victorwanya3922 4 жыл бұрын
Hi Kelvin am in South Africa I watch your videos very helpful.I am a copier technician thinking of shifting to help desk
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Thanks
@rev3609
@rev3609 3 жыл бұрын
For the printers if all of those options don’t work then the ink is dry in the printer, that’s what happened to mines, it was old and been sitting around for a long time
@shazib1081
@shazib1081 4 жыл бұрын
thank you for uploading this video it was really helpful!
@g344an4
@g344an4 Жыл бұрын
Did you learn a lot of these steps while on the job? Because I mean they don't really teach you this stuff when going to school. I'm talking about the stuff with office suite. Did you learn the in depth troubleshooting skills while otj?
@KevtechITSupport
@KevtechITSupport Жыл бұрын
I'm a college dropped out so yes I learned from work.
@g344an4
@g344an4 Жыл бұрын
@@KevtechITSupport ahhh man that makes me feel better. I was like yo idk how to do some of that😬
@g344an4
@g344an4 Жыл бұрын
@@KevtechITSupport thanks for the video and the quick reply...
@KevtechITSupport
@KevtechITSupport Жыл бұрын
You learn on the job.
@g344an4
@g344an4 Жыл бұрын
@@KevtechITSupport lol and that is why I was worried as I have 2 years of college and 600 hours of IT training @ MyComputerCareer
@peterg1620
@peterg1620 4 жыл бұрын
Amazing video, still relevant to this day !!!
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
Thanks
@kevincruz8500
@kevincruz8500 Жыл бұрын
This is very helpful. I have to subscribe ♥
@tahersadeghi6773
@tahersadeghi6773 4 жыл бұрын
Hi Keven. Your videos are great. They would be even greater if you don't click too fast on icons when you are navigating between different screens. Thanks :)
@KevtechITSupport
@KevtechITSupport 4 жыл бұрын
You can slow down the video on KZbin settings. Part of the reason why i rushed the video is because the program wouldn't let me record after a certain amount of time.
@Plasswered
@Plasswered 5 жыл бұрын
Thanks for this, very insightful.
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