Commuting in wheelchair in Tokyo: trains accessibility & tips

[@estelleo703]

This video was so informative. I did find I was teary eyed with how positive Delphine was with all she has to deal with and the additional stress of travel and all the issues it can bring. Thank you for sharing this video although I don’t live in Japan this helps me be mindful and when I do travel to Japan I will have a new awareness and consideration. ❤

[@Yllah]

Glad you enjoyed it! I hope it reaches more people

[@brownbread7360]

Wow the condescending attitude against the staff while they’re trying to do their best was uncalled for. Don’t forget how France public transportation is. You will literally carry your own wheel chair just to get by.

[@znanaeo4613]

If you watched the fool video I clearly compare Japan and France saying that in France I can't even take the train... I clearly said that I am grateful for Japanese transportation assistance. I even did a moonwalk come on 🤣

[@user-je6hq9gh6h]

仕事中の職員が支援してくれる事に感謝しなければいけません。私も多くの支援で生きています。撮影のせいか不満が多い方でした。

[@NN-dt7bt]

A busy station staff attendant stops all his work for you alone.　In front of that person, I thought it was bad manners to laugh out loud and say something like, "Train travel in Tokyo takes a long time.　It is essential to have the manners to respect those who help you.There is no difference between able-bodied people and people with disabilities.　It is a manner as a human being.

[@hellowhatamidoinghere]

let me guess youre ablebodied 😂 also he didnt stop his work, this IS his work and hes not doing it efficiently

[@NN-dt7bt]

@@hellowhatamidoinghere It doesn't matter if they are Able-bodied people or not.I am talking about decency.

[@hellowhatamidoinghere]

@@NN-dt7bt imagine only getting one glass of water a day. you need and want more water, but youre not getting it but everyone around you is telling to be grateful for the one glass of water you get even though it isnt enough. thats what its like having a disability. and also, those people are BEING PAID to be efficient and help the disabled people at the station and they still manage to fuck it up

[@NN-dt7bt]

@@hellowhatamidoinghere Station staff do not work only for people with disabilities. You only appeal to emotionalism, In the video, the station staff is working for the disabilities people, and you are going to ignore that.

[@hellowhatamidoinghere]

@@NN-dt7bt how am i ignoring it if i mentioned it? also imagine how stupid "look at these sweet staff they paused their work to sell train tickets to these people they should be grateful" sounds because thats how you sound right now

[@BahamaWynters]

A suggestion to make yourself more visible in crowds: Attach a brightly colored, non-droopy flag (triangle, circle) to a secure stable rod. Attach it to your wheelchair. This will give walkers a visual that you are within their throng of commuters. It's like a child holding a balloon. If you are needing to get to an intersection, stay on the outside instead of the middle. The flag will help. Also, at intersections with cars, bicycles, motor bikes: Make sure drivers can see you by making eye contact and, if physically able, waving your arms to get their attention. Sound yourself: Forgive me for not knowing the simple name: not an airhorn but those squeezing horns that circus clowns use. Duh, me. Hope this makes your transportation easier while educating others.

[@whushaw]

This was very informative video, it taught me a lot of new things. Thank you for detailing the process as this can help anyone visiting or living in Japan. Delphine is a gem 💎💜

[@Yllah]

Thank you for watching it. Delphine really is a gem

[@znanaeo4613]

Thank you so much 🙏 we were very happy to share how it works in Tokyo for transportation

[@thabangtshepe550]

This is one of the best KZbin videos I've watched

[@Yllah]

Means the world, thank you

[@znanaeo4613]

After reading all comments months later the release of this video, I can see it helped many wheelchair user from all around the world and it was the goal because there is no video like this about Japan in English. I also saw many comments about my bad manners and that this video is trash talking Japanese assistance. I truly don't understand those comments. We made this video to show as much as possible how you can navigate in Tokyo from the most difficult to the easiest way. If for you this is very not a struggle at all, it's great and you are right because in my country France, the subway assistance doesn't exist and I kept saying that I am grateful for Japanese accessibility "they are doing their best and it's already a lot". But for some wheelchair users, this is a bit old school and in their country, they have a better assistance. Most of this comments are wrote by non wheelchair users. Wheelchair users did really appreciate this video and understood that it was a positive guidance to travel in Japan. And for those who keep commenting that we need to stay silent in the train: this video is about train accessibility 😅 if I don't comment there is no video... I'm wearing a mic and I don't speak loudly so please stop it. Also you don't saw how long we waiting at the beginning of the video but in total we waited 40 minutes while it was snowing on the track in Shibuya when usually you wait 15 min and this is why I keep questioning why did we had to wait that long. It was not easy to expose my experience from worst to best, please have some respect. Especially if you are not using a wheelchair yourself.

[@theoneandyt]

Just watched this video researching for a trip to Japan next year and want to say a huge thank you! I'm both excited and a bit nervous about the challenge of navigating the trains in a wheelchair but this is a massive, massive help. It's good that you were honest and detailed about your experience, I'm not sure what people expect. Ignore the strange negative comments, I think that's just social media for you! Thanks again (and for the record, I found assistance in France pretty good too 😊)

[@ginga2827]

I use a wheelchair to get around in my daily life in Tokyo, and I think Tokyo is probably the easiest city in the world to move around alone. However, I avoid trains during rush hour like in this video. Also, it is safe to call the station staff, but it takes time. I don't call the station staff. You can climb up the steps at most stations by entering from the back. Even if you fail, the people around you will always help you. In Shibuya and Shinjuku, platform doors have not yet been installed, so steps have not been improved. This person seems to be able to walk a little because she is carrying a cane. Wheelchair-accessible toilets are also available at each station.

[@mo-sl4bj]

this video needs more views !!! very interesting

[@Yllah]

Thank you ❤ I hope it reaches more people

[@tomsiwate]

I'm Japanese wheelchair user. Her only told the staff her destination, the staff was only prepared to assist her up to that point. If she had told the staff her final destination, they would have provided smoother access. If she had requested assistance from the staff, Crazyzilla would not have had to struggle and ask for help from passengers around her. I also use Tokyo's trains, but wheelchair service in Tokyo is not the standard in Japan. In the area where I live, requests for train services must be made by the day before use. I felt that all of her complaints were just selfish.

[@znanaeo4613]

Hi, I just tried to show to Yllah all type of ways in Tokyo transportation. I clearly told the staff my final destination so I really don't understand your comment. I always give bad points with good points so just taking the negativity is really sad. I always say that I am grateful for all this assistance possible in Japan, which is not the case in France. But just being satisfied when it could be better just because "I'm in need" is stupid and not selfish. If you are happy about asking one day in advance to just take a train like everybody else, good for you, but me and other wheelchair user who expect more services to make our life better, we will keep fighting and make accessibility better for everybody. You will appreciate it later🙏

[@znanaeo4613]

I didn't make Yllah struggle on Marunochi, it was planned to show that it's also possible to enter the train with a friend or family with the special wheelchair and baby car doors, but it's was the first time for Yllah dealing with a wheelchair so she couldn't first but she did after and if you look closely we or not just the 2 of us.

[@tomsiwate]

@@znanaeo4613 san Thank you for your reply. My comment is a little old, so it took me a while to remember. By "staff" I mean station staff. If you tell the station staff your final destination, they will escort you everywhere. However, in Tokyo, wheelchair users are frequent so they can respond immediately, but on rural lines in Japan, you need to request in advance. It's true that "this service can be provided anywhere in Japan," but the nuance is different.

[@patriciazn8471]

Excellente vidéo. On découvre un monde insoupçonné, avec de belles initiatives, mais encore tellement à faire. Il faut une bonne dose de détermination et de courage pour affronter les transports en commun quand on est en situation de handicap. Bravo Delphine et merci Yllah pour le partage. 👍❤

[@tasoc4672]

If you are sarcastic about people helping you, you probably shouldn't be going anywhere.

[@znanaeo4613]

😅 what?

[@user-nt8lh4ek1q]

電車の中ではお静かに。 そして、無関係の方にはモザイクかけた方がいいと思います。

[@hide196944]

通路の真ん中や電車の車内で大きく腕を振り回すのも控えるべきですね。

[@znanaeo4613]

気づかなかったかもしれませんが、マイクを使用しています。

[@annaescolano-hara5174]

New sub here. Researching how to Navigate Japan on a wheelchair. Watching you from Berkeley California 🇺🇸

[@Yllah]

I hope this helps! Glad to have you here

[@ふうくん-o1n]

お礼は言わないといけないな～ 日本ではそれが当たり前だよ

[@christophk1526]

Delphine is such an amazing person! Thank you for introducing her to us

[@znanaeo4613]

Thank you a lot 🙏

[@auntieDRC]

Such a good video. Bravo guys

[@ぽんぽこ-p3t]

🇯🇵Don't talk loudly in Japanese trains! It's Japanese etiquette to be quiet. You're making too much noise.

[@HarrietHapra]

I can relate to this so much 😭 so happy to see her positive ❤

[@yonoe1472]

駅員の人が全部やるのかと思ったら、最近は結構警備員の人もやるんだね。

[@ttkn25]

日本、特に東京ではこのビデオのように、駅員さん達が車椅子の方に丁寧な対応をしますが、これを当たり前だと思わないようにしてください。 駅員さん達は自分の仕事を止めて、急がしいなかでこの対応をしているのです。 数が増えたら、いずれこの対応をやめなきゃいけなくなる時がきます。 正直言って、車椅子の方が日本を電車で旅行するのはかなり難しいです。お勧めしません。

[@NN-dt7bt]

いいえ、車いすでの日本旅行はかなり快適だったと、いくつものブログで紹介されています。このチャンネルはわざとネガティブに伝えようとしています。

[@znanaeo4613]

なぜこのビデオがネガティブだと思うのか理解できません。その逆です。日本はアクセスのしやすさの点で優れています。

[@NN-dt7bt]

@@znanaeo4613 このビデオがネガティブだとは一言も書いていませんよ。 日本語の翻訳が上手くいっていないようです。

[@NN-dt7bt]

@@ash42422 日本人のふりして日本人を貶める人は恥ずかしい。

[@tokyochatnoir]

J'ai regardé la vidéo pour la première fois. Au Japon, il existe une règle selon laquelle les bâtiments et les gares doivent être construits de manière à permettre aux personnes handicapées de se déplacer aussi librement que possible. Et de nombreux Japonais sont généralement gentils, alors vivez l’esprit tranquille.^_^

[@electrogeek77]

I’m so glad to find this video! My future trip to Tokyo will be my first big trip with a wheelchair and I’m finding the planning and anticipation and my general ignorance of things to be really overwhelming. I’m going to share this with my spouse so we both know what to expect.

[@KotomiTomabechi]

通行人にはモザイクかけてほしかった😅

[@岸本裕子-g3t]

日本に旅行で障害がある人は切符の手配の時にその障害を伝えておくと駅で介助を予約できるので、対応がスムーズ。

[@Ikumi193LC]

I would like to see how perfect in your/her country. no crowded, no waiting etc right? Please show us perfect model your country! share your perfect county how is your country managing. We love to see that.

[@znanaeo4613]

You haven't watched the video or you miss understand English. I never said that Japan was bad and France the best. Please watch before commenting. You will learn a lot of good stuff about your own country.

[@Mizzlivie87]

Very informative video😃.. Who's the handsome guy all in black that was with you guys? 😍

[@BestGirlYazy]

Came from the preview on TikTok, this was super interesting, extremely informative, and very well presented :)

[@crystalhearteddragon4197]

The waiting everywhere is the most inaccessible thing for me. Fatigue is my biggest disability. Then all the long way around for everything. I don't have the fight in me, or the confidence to ask for help.

[@crystalhearteddragon4197]

I'm exhausted from your journey

[@znanaeo4613]

Thank you for understanding 🙏 but I'm really grateful to be able to go anywhere I want, I just hope it can get faster but it will happen don't worry 😊

[@minmin-tj7sc]

あー、国外で見かける内心がジョニー・ソマリ系ね、あまり好ましくない存在ですな

[@mtmoriah08]

Ver good video to watch. Im also a wheelchair user and we 🤩will be visiting Tokyo Japan soon! Thank you Delphine!

[@znanaeo4613]

I wish you a beautiful trip in Japan 😌

[@ぽんでこ-m5i]

電車の中では静かにしゃべってください。

[@NN-dt7bt]

Yes, you need to learn the manners of the country.

[@サンパチ-o4o]

そうですね、マイクのゲインを変える事で小声でも集音は可能なので、電車内では小声で説明すべきですね

[@mosunosu1753]

Im japanese and I want to know about her country trains accessibility in wheelchair, maybe I have something to learn from

[@pauline5694]

thank you so much for this content! I was looking for Japan accessibility to wheelchair

[@dauntlessbonita9747]

Thank you for sharing your video. My family and I will be travelling soon and my mom is on wheel chair. This is very informative. I know now what to expect when we travel to Japan by train

[@znanaeo4613]

I hope you will have a great travel in Japan ☺️

[@dauntlessbonita9747]

@ we did have a pleasant travel in Japan. The locals were very helpful to us when they see us struggling using the wheelchair. We will definitely travel Japan again next year.

[@JunkieVirus]

next time show Europe. Paris as you said no help :P the Netherlands is a fun one too. the smaller stations 🤣

[@MehdiMeftah-eb8id]

Merci pour cette vidéo ! Je compte partir vivre au Japon alors que j'ai aussi un handicap et cette vidéo m'a beaucoup appris.

[@znanaeo4613]

Ravi d'avoir pu aider ☺️

[@ta-kr3qd]

そもそも他の国で車椅子で公共交通機関が満足に使えるのか？ 周りの人達も含めて快適な移動ができるかどうか試すことができる時点で既に合格でしょう💮 日本人の考え方では、もしサポートなしで事故でもあれば責任問題になるのを回避するためこうゆうサービスがあるというのが、他の国と違う点でしょうね 動画の編集の配慮としても稚拙な感覚ですし、制作の意図としてもどっちつかず サービスを受ける側としての姿勢にこそ焦点を合わせるべきでは？と思います

[@znanaeo4613]

ビデオの意図を理解していないと思います。。。😢

[@Tapiokapuddin]

This is so helpful!! Is there an app like smooth metro for JR lines?

[@Yllah]

I have not heard of one so far. Only for the metros but I’ll ask her and get back to you

[@Tapiokapuddin]

@@Yllah thank you!!! I appreciate it

[@znanaeo4613]

Unfortunately JR don't... Other train companies have better services in terme of accessibility.

[@crissmartalec276]

Thank you, ladies, for making this very helpful video! ❤

[@こーこ-e6r]

車椅子利用者の方に質問です。混雑した場所の移動する時に、案内をする人が前を歩いた方がいいですか？　健常者でも案内人と距離ができると不安です。橫、もしくは後の方が良い場合はありますか？　電動車椅子でも、案内人が後で把手を持っていれば、周囲の人も車椅子に気づきやすい。その可能性を感じました。 あと、動画に批判が多いのは見た目の印象です。気にしなくていいです。私は日本人ですが、ヨーロッパや南米で、日本的なハッキリしない笑顔でいるとその国の人はイライラするようです。日本人も、外国語で何か笑って喋っている人たちを見ると、悪口を言われていると感じる。同じ事です。 日本在住が長い外国人KZbinrの方の中に、日本のバラエティや日本人KZbinrのノリや編集、騒ぎ方の影響を受ける方がいますが、微妙な違いで炎上することがあります。この動画は主に海外の人に日本の環境を伝えるものなのですから、日本人がどう反応するかは気にすることはないです。PewDiePieでさえ、静かなblogと昔通りのはっちゃけトークで、日本人視聴者の反応は真逆になります。 ただ、真面目で有意義な情報は、ゆっくり、静かに伝えると、どの国でも通じます。

[@FurobaOA]

Excellent video! Curious about the experience of using Shinkansen. Some only feature a single space for wheelchair users in the whole train. Doors are rather narrow too.

[@tkmr15]

I know because I am Japanese. Women-only cars are really unsafe😂 I don't know why, but in women-only spaces, women become rude and aggressive towards others... It's especially bad on crowded trains🙈

[@yamamoto..8124]

撮影する余裕有るなら 自分達でどうにかしなよ。

[@brendaryan306]

No tie downs for the wheelchair and they put you in front of the door

[@jocybum]

I wonder why there can't be a ramp that comes out of the train for the entrance that is fine for prams and wheelchairs? Would save so much time!

[@shanjida8353]

You can't really change something in an older model of train.plus gap fillers won't work if the platform is on a curve.they are working on permanent gap fillers on platforms that can work on any train model at any angle.

[@NN-dt7bt]

Tokyo Metro Co, ”In order to make it easier for wheelchair users to get on and off the trains, we are reducing the gap between the platform and the car floor as much as possible by raising the platform, lowering the car floor, and installing rubber combs at the end of the platform at the doors of trains that have wheelchair spaces and free spaces. The gap between the platform and the car floor is being reduced as much as possible. ” You can travel alone without having to ask the busy station staff.

[@znanaeo4613]

Exactly! As I showed in this video, some stations and some companies made a few cars with a platform adjusted gap that leave use enter the train ourselves. But this is not on all station, all companies so... Even if you can enter at a station, sometimes you can't get out independently... I hope they will keep creating this so some day, we will be able to enter train without any help 👍

[@collabostation]

ストレスなさそう。　でもそれはあなたが単に可愛いからではありません。

[@桜井守]

勉強になりました！ 車いす♿の方に教えてあげたいです。 私は日本人ですけど こんな素晴らし物あるとは､知りませんでした。

[@znanaeo4613]

でしょう！東京良かったねー✨