Complete DMAIC Case Study | Inbound Call Center - Accuracy Improvement

[@amritaskitchenvlog803]

This is informative but very basic. Expecting a good one

[@mohitsharma34]

Do you know six sigma ?

[@amritaskitchenvlog803]

Yes

[@mohitsharma34]

@@amritaskitchenvlog803 good, tell me what you want to know, I will include in my coming up videos

[@HenryLopezmatos]

@@mohitsharma34 I would like to see how to determine WIP in VSM in service or transactional processes. I don't know how to detect it.

[@parths1904]

Great video

[@mohitsharma34]

Thanks 😊

[@fitat4049]

Nice video

[@mohitsharma34]

❤️

[@harshas769]

Very informative, ppl in bpo industry prefer GB/BB etc... Most of them struggle to link these concepts in BPO such as collection, sales etc. Can we do something on this or attend any such classes?

[@pachengchang]

Hello, if I use this approach in qa score, do I use overall qa score or per attribute?

[@SantoshSingh-yp4vp]

May I know why the Normality test was not done or, it was not required here.

[@mohitsharma34]

When your project Y is discrete, normality test not required

[@kratosforyou7467]

Dear Mohit ji. We would want to buy your book on minitab. Atleast need 25 copies. What are the topics covered? And is all minitab covered in it or not? Need to talk once if you could reply. I have sent request on linkedin. Pls accept so that we can have a discussion once.

[@mohitsharma34]

My book is not only about Minitab. It talks about a casestudy that is followed throughout. In that case study wherever Minitab is required that is shown. Like one way Anova test, control charts, normality, run chart and many more.

[@ashwiniy7296]

Sir can I download minitab for windows 8 at free of cost