DMAIC Project Reducing Abandonment Rates in a Call Center

  Рет қаралды 721

Lean Six Sigma Toolbox

Lean Six Sigma Toolbox

Күн бұрын

Does Lean Six Sigma work in service industries? Yes! Here's an example of how a call center at one of the world's largest credit card processing companies applied DMAIC to reduce call abandonment rates.
You can complete a project like this one with our help. Sign up for our Lean Six Sigma Green Belt training at leansixsigmato...

Пікірлер: 3
DMAIC Project - Reducing Length of Stay in Emergency Department
19:57
DMAIC Project - Reducing Length of Stay in Emergency Department
Lean Six Sigma Toolbox
Рет қаралды 841
How to Calculate Lean Six Sigma Project Benefits and Savings
25:39
How to Calculate Lean Six Sigma Project Benefits and Savings
Lean Six Sigma Toolbox
Рет қаралды 1,4 М.
упс #aminkavitaminka #aminokka
00:12
упс #aminkavitaminka #aminokka
Аминка Витаминка
Рет қаралды 2,2 МЛН
This GIRL knows how to Survive Winter! ❄️🔥#camping #survival #bushcraft #outdoors #lifehack
00:29
This GIRL knows how to Survive Winter! ❄️🔥#camping #survival #bushcraft #outdoors #lifehack
Marusya Outdoors
Рет қаралды 30 МЛН
Мем про дорожку
00:38
Мем про дорожку
Max Maximov
Рет қаралды 4,5 МЛН
Cute dog Won Squid Game 😱💸 #dog # funny #cartoon
00:33
Cute dog Won Squid Game 😱💸 #dog # funny #cartoon
Wooffey
Рет қаралды 21 МЛН
Lean Six Sigma Project Example with DMAIC - Green Belt Training
20:07
Lean Six Sigma Project Example with DMAIC - Green Belt Training
Six Sigma Global Institute
Рет қаралды 13 М.
Complete DMAIC Case Study on Cycle Time Reduction of a Technical Call Center
13:57
Complete DMAIC Case Study on Cycle Time Reduction of a Technical Call Center
SIX SIGMA by MBB Mohit Sharma
Рет қаралды 3,3 М.
Complete Six Sigma DMAIC case-study on Inbound Call Center
13:35
Complete Six Sigma DMAIC case-study on Inbound Call Center
SIX SIGMA by MBB Mohit Sharma
Рет қаралды 6 М.
Lean Six Sigma Black Belt Training | Lean Six Sigma Black Belt Tutorial | Invensis Learning
56:30
Lean Six Sigma Black Belt Training | Lean Six Sigma Black Belt Tutorial | Invensis Learning
Invensis Learning
Рет қаралды 49 М.
Value Stream Mapping Tutorial | Value Stream Mapping Symbols Explained | Invensis Learning
24:28
Value Stream Mapping Tutorial | Value Stream Mapping Symbols Explained | Invensis Learning
Invensis Learning
Рет қаралды 113 М.
What is Six Sigma? ...and DMAIC
6:56
What is Six Sigma? ...and DMAIC
Online PM Courses - Mike Clayton
Рет қаралды 116 М.
How to Reduce AHT in a Call Center
13:24
How to Reduce AHT in a Call Center
CareforCustomers
Рет қаралды 144 М.
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
12:23
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
CallCentreHelper TV
Рет қаралды 13 М.
Complete DMAIC Case Study | Inbound Call Center - Accuracy Improvement
9:56
Complete DMAIC Case Study | Inbound Call Center - Accuracy Improvement
SIX SIGMA by MBB Mohit Sharma
Рет қаралды 1,7 М.
Improve Process Flow with Just in Time and Takt Time
11:25
Improve Process Flow with Just in Time and Takt Time
Lean Six Sigma Toolbox
Рет қаралды 60
упс #aminkavitaminka #aminokka
00:12
упс #aminkavitaminka #aminokka
Аминка Витаминка
Рет қаралды 2,2 МЛН