Best service cloud series on KZbin. Kudos to all the speakers for their brilliant content :)
@apexhours Жыл бұрын
Glad you enjoy it!
@rameshsoundarrajan3831 Жыл бұрын
This is the best Salesforce channel...Amit you are my role model..
@apexhours Жыл бұрын
Thanks sir
@gauravpratapsingh44322 жыл бұрын
Thanks Mr. Amit and Apex Hours team for such an Insightful series of Service Cloud Training. Learned a lot. Looking forward to FSL series now. Thank you.
@apexhours2 жыл бұрын
Keep watching
@ramuhari7583 Жыл бұрын
Short and sweet Amit keep up good work
@apexhours Жыл бұрын
Are you in dreamforce?
@dheena7772 жыл бұрын
Final Session was given by the Salesforce specialist Amit which was very surprising one and happy to be part of that session. Thanks everyone for Making a valuable guidance for the Salesforce Learners.
@apexhours2 жыл бұрын
Always welcome
@salesforcemusketeer356810 ай бұрын
This was a really good one Amit..
@apexhours10 ай бұрын
Glad you like it
@manishsingh1179 Жыл бұрын
Thank you so much Apex hours! Still these are so helpful. Thankyou! :)
@apexhours Жыл бұрын
Glad you like them!
@apexhours2 жыл бұрын
Check this session to learn more on CTI kzbin.info/www/bejne/aZ-poWuKrreNbZY
@ramuhari7583 Жыл бұрын
Best in class Amit thanks
@apexhours Жыл бұрын
Glad you like it
@jagdish3617 ай бұрын
Its is really best video. All other videos available are not helpful as there is lot changes in the SF UI at callcenter. However, sir I'm encountering : Invalid outbound configuration Before you can place an outbound call, you must associate a phone number with this queue. Contact your administrator for further assistance. Can you do a video on how to resolve this
@cherukurivinod11112 жыл бұрын
Thanks for the session Amit. I learned some good stuff. At the end you said that you will share the link of CTI integration to setup the IVR integration. If possible can you please share the link?
@apexhours2 жыл бұрын
Will upload soon
@cherukurivinod11112 жыл бұрын
@@apexhours Thanks for the reply.
@gunjansaxena28022 жыл бұрын
@@apexhours Hello Amit. It was a great learning session. Thank you for providing detailed steps for CTI | Amazon Connect. Request you to please provide the similar learning session for CTI | IVR Integration.
@satishprajapat85832 жыл бұрын
Hi Amit, Thanks for short explanation. Can you please highlight that hiw can we access the call regarding in Salesforce?
@apexhours2 жыл бұрын
hiw means ?
@raghavkharbanda95992 жыл бұрын
Thanks for such a great session, I wanted to ask is this same as Service Cloud Voice ? If not, what are the major difference between this implementation and the one using service voice ?
@apexhours2 жыл бұрын
We will create one session on same topic soon
@kiranvrao97142 жыл бұрын
Thanks a lot
@apexhours2 жыл бұрын
Happy to help
@Nikerules23 күн бұрын
tq!
@sonukhaware85752 жыл бұрын
Please bring a videos on consumers goods cloud
@suhirdassram18412 жыл бұрын
Hi Apex Hours, Please give brief demo about digital engagement with open demo. Thanks In Advance
@apexhours2 жыл бұрын
As soon as possible
@Sathvik_Gajjela6 ай бұрын
Content is very good But the audio is not at all audible properly in the middle of the video
@ishitas7974 Жыл бұрын
Sir, Is this same as service cloud voice??
@apexhours Жыл бұрын
NO that is different
@priyanshikhanna323310 ай бұрын
Do we require service voice cloud licence for this?
@chetanj257 Жыл бұрын
the last part in testing integrating. the popup is not working for me from the softphone layout. Can you please share if I may missing any step?
@johannesfischer95362 жыл бұрын
Great deep dive, Amit! For anyone looking at a higher level overview of CTI in Salesforce, there is another session that complements this one here: kzbin.info/www/bejne/l5ncf4BsnMuZkMU
@apexhours2 жыл бұрын
Thanks @Johannes, We talk about your session to learn more for CTI
@vanithak-g4t9 ай бұрын
Hi, I followed all of your steps, but I can receive call Inbound and am unable to make calls outbound it showing an error. Can you please help with this issue?
@akanshbhatnagar36299 ай бұрын
Hi I am facing one issue that while adding more than one user in AC agent and call center lightning adaptor So I am facing one problem While login in phone ulitity bar pls help