Computer telephony integration (CTI) | Amazon Connect CTI | EP12

  Рет қаралды 26,187

Salesforce Apex Hours

Salesforce Apex Hours

Күн бұрын

Пікірлер: 41
@madhurakr9170
@madhurakr9170 Жыл бұрын
Best service cloud series on KZbin. Kudos to all the speakers for their brilliant content :)
@apexhours
@apexhours Жыл бұрын
Glad you enjoy it!
@rameshsoundarrajan3831
@rameshsoundarrajan3831 Жыл бұрын
This is the best Salesforce channel...Amit you are my role model..
@apexhours
@apexhours Жыл бұрын
Thanks sir
@gauravpratapsingh4432
@gauravpratapsingh4432 2 жыл бұрын
Thanks Mr. Amit and Apex Hours team for such an Insightful series of Service Cloud Training. Learned a lot. Looking forward to FSL series now. Thank you.
@apexhours
@apexhours 2 жыл бұрын
Keep watching
@ramuhari7583
@ramuhari7583 Жыл бұрын
Short and sweet Amit keep up good work
@apexhours
@apexhours Жыл бұрын
Are you in dreamforce?
@dheena777
@dheena777 2 жыл бұрын
Final Session was given by the Salesforce specialist Amit which was very surprising one and happy to be part of that session. Thanks everyone for Making a valuable guidance for the Salesforce Learners.
@apexhours
@apexhours 2 жыл бұрын
Always welcome
@salesforcemusketeer3568
@salesforcemusketeer3568 10 ай бұрын
This was a really good one Amit..
@apexhours
@apexhours 10 ай бұрын
Glad you like it
@manishsingh1179
@manishsingh1179 Жыл бұрын
Thank you so much Apex hours! Still these are so helpful. Thankyou! :)
@apexhours
@apexhours Жыл бұрын
Glad you like them!
@apexhours
@apexhours 2 жыл бұрын
Check this session to learn more on CTI kzbin.info/www/bejne/aZ-poWuKrreNbZY
@ramuhari7583
@ramuhari7583 Жыл бұрын
Best in class Amit thanks
@apexhours
@apexhours Жыл бұрын
Glad you like it
@jagdish361
@jagdish361 7 ай бұрын
Its is really best video. All other videos available are not helpful as there is lot changes in the SF UI at callcenter. However, sir I'm encountering : Invalid outbound configuration Before you can place an outbound call, you must associate a phone number with this queue. Contact your administrator for further assistance. Can you do a video on how to resolve this
@cherukurivinod1111
@cherukurivinod1111 2 жыл бұрын
Thanks for the session Amit. I learned some good stuff. At the end you said that you will share the link of CTI integration to setup the IVR integration. If possible can you please share the link?
@apexhours
@apexhours 2 жыл бұрын
Will upload soon
@cherukurivinod1111
@cherukurivinod1111 2 жыл бұрын
@@apexhours Thanks for the reply.
@gunjansaxena2802
@gunjansaxena2802 2 жыл бұрын
@@apexhours Hello Amit. It was a great learning session. Thank you for providing detailed steps for CTI | Amazon Connect. Request you to please provide the similar learning session for CTI | IVR Integration.
@satishprajapat8583
@satishprajapat8583 2 жыл бұрын
Hi Amit, Thanks for short explanation. Can you please highlight that hiw can we access the call regarding in Salesforce?
@apexhours
@apexhours 2 жыл бұрын
hiw means ?
@raghavkharbanda9599
@raghavkharbanda9599 2 жыл бұрын
Thanks for such a great session, I wanted to ask is this same as Service Cloud Voice ? If not, what are the major difference between this implementation and the one using service voice ?
@apexhours
@apexhours 2 жыл бұрын
We will create one session on same topic soon
@kiranvrao9714
@kiranvrao9714 2 жыл бұрын
Thanks a lot
@apexhours
@apexhours 2 жыл бұрын
Happy to help
@Nikerules
@Nikerules 23 күн бұрын
tq!
@sonukhaware8575
@sonukhaware8575 2 жыл бұрын
Please bring a videos on consumers goods cloud
@suhirdassram1841
@suhirdassram1841 2 жыл бұрын
Hi Apex Hours, Please give brief demo about digital engagement with open demo. Thanks In Advance
@apexhours
@apexhours 2 жыл бұрын
As soon as possible
@Sathvik_Gajjela
@Sathvik_Gajjela 6 ай бұрын
Content is very good But the audio is not at all audible properly in the middle of the video
@ishitas7974
@ishitas7974 Жыл бұрын
Sir, Is this same as service cloud voice??
@apexhours
@apexhours Жыл бұрын
NO that is different
@priyanshikhanna3233
@priyanshikhanna3233 10 ай бұрын
Do we require service voice cloud licence for this?
@chetanj257
@chetanj257 Жыл бұрын
the last part in testing integrating. the popup is not working for me from the softphone layout. Can you please share if I may missing any step?
@johannesfischer9536
@johannesfischer9536 2 жыл бұрын
Great deep dive, Amit! For anyone looking at a higher level overview of CTI in Salesforce, there is another session that complements this one here: kzbin.info/www/bejne/l5ncf4BsnMuZkMU
@apexhours
@apexhours 2 жыл бұрын
Thanks @Johannes, We talk about your session to learn more for CTI
@vanithak-g4t
@vanithak-g4t 9 ай бұрын
Hi, I followed all of your steps, but I can receive call Inbound and am unable to make calls outbound it showing an error. Can you please help with this issue?
@akanshbhatnagar3629
@akanshbhatnagar3629 9 ай бұрын
Hi I am facing one issue that while adding more than one user in AC agent and call center lightning adaptor So I am facing one problem While login in phone ulitity bar pls help
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