Salesforce CTI Integration | Amazon connect

[@SalesforceUSA]

Johannes, This is a good video. Thank you,

[@apexhours]

Glad you enjoyed it

[@johannesfischer9536]

Thanks a lot, great to hear that you enjoyed it

[@shshawon39]

Thanks for the video. And it's really helpful.

[@apexhours]

Glad to hear that!

[@epharmacysolutions]

Thankyou ..was looking for this for my interview .!!

[@apexhours]

All the best

[@awesomekj5812]

What kind of questions to expect around CTI for interview ?

[@pavloshchur4822]

Very interesting session!

[@apexhours]

Glad you think so!

[@thabisomako1930]

Very great video

[@apexhours]

Thanks for the visit

[@xinli5659]

Great video. Thanks.

[@kirandarisi660]

Do we need to pay Amazon to utilize the Amazon CCP and get the IVR number and integrate to salesforce CTI?

[@cloudrizon8098]

Excellent info and demo. Than you ! is there a similar demo for outbound call ?

[@apexhours]

Not yet! but soon

[@rajwdc]

This was a good video. Are there any pre-built AWS flows that can be leveraged for screen pop up with the contact id for the inbound calls into case creation

[@ceoatcrystalsoft4942]

Check contact flows in the AWS Connect app

[@yousefrastegari]

Thank you. :)

[@apexhours]

Thanks

[@SunniePrito]

I could not see the mentioned trailheads on the video :( did they delete them?

[@apexhours]

Which module you are talking about?

[@SunniePrito]

@@apexhours on the last part of the video, there are 3 trailheads being shown in the video. but I could not find them now. Would be great if you can put a link in the decription, thank you.

[@prasanthreddy9201]

Is there a way, if I want to search in specific record type in contact with incoming phone number? Assume there two contacts with different record type(ABC, XYZ) in salesforce but with same phone number. So when the call comes in I want to search with that phone number in contacts where record type ABC only. Is this possible? If so how?

[@naveenkumar-tu8yj]

I need soft custamization with Salesforce pls provide videos link

[@varunaggarwal7000]

Can we have a report of all the calls happened on Amazon connect ?

[@thunder5632]

Yeah, they are called Contact Trace Records. Look up this and you can dump it to different DB and perform complex analysis later on.