Configuring Teams Call Queues and Auto Attendants

[@sdbyrdclt]

Very informative - thanks for making this tutorial!

[@danimoosakhan]

What is the point of assigning a service phone number to call queue because your auto attendant is pointing to call queues? External users will eventually hit the call queues when they dial auto attendant number.

[@SwitchConnectau]

You are correct most clients just add a number to their auto attendant, but sometimes customers just have a call queue for all their inbound calls so they assign a number to the call queue

[@thethangnguyen2972]

can we use the Auto Attendant without assign the number? which mean internal Teams users can make the call into the AT via the display name/username of AT

[@SwitchConnectau]

Yes, you can, you will need to assign a resource account so you can call it.

[@thethangnguyen2972]

@@SwitchConnectau Thanks, but i don't know why i can not search/find the AT user in MS Teams (i assigned the license for the resource account of AutoAttend & CallQueue) :(. Could you advise please ?

[@MDMDMDMDMDMDMDMDMD]

Am I understanding correctly that the way to migrate Auto Attendant from Skype to Teams is to just have Microsoft do it for you?

[@MDMDMDMDMDMDMDMDMD]

Around 34:00 or so

[@johncrawford6897]

You only did it for one person. Sadly it doesn't work for many users such as a sales team