How to create Call Queues & Auto-Attendant in Microsoft Teams

[@The_Vincenzo]

Extremely helpful video. Was able to not only answer all my questions, but also show me how to easily do it myself, without wasting any time. Thank you!

[@CTISolutions]

You assign the phone number to a resource associated with the Auto-Attendant, not a call queue. Call queue will be routed to via the auto attendant via dial 1.2 etc……this is what I think you want to achieve..

[@alvinleung4891]

Wow ... great video, even 2 years later (some of the licence names have been changed). Easy to understand, step-by-step, literally followed the video and had call queue set up and running by the end of the video!

[@Allfrom1supply]

This is a very useful step-by-step video. I had been tripping over a few issues and reading documentation and you made it easy.

[@richardwaldron1684]

Fantastic video, just the complete walk through (including the Teams creation at the start) I was looking for to finally get the process into my head. Many thanks for posting.

[@scottsewell1290]

Thank you for the walkthrough! Great Pacing!

[@CTISolutions]

Thank you Scott

[@praveenkumar-pspk]

Such a Crisp and short video covered what we need to know. Great information.

[@CTISolutions]

Thank you Praveen

[@paramenohealth1724]

I haven't been able to locate Microsoft 365 Phone System - Virtual User licenses available for purchase within the Office 365 admin center. Has anyone encountered this before? Has the name of the license changed since the this video was released? This is a very succinct and helpful explanation, thank you!

[@blackknight1605]

im having the exact same problem. I simply can not find this license

[@markell12]

It is called Microsoft Teams Phone Resource Account

[@samclacton]

Really great, to the point, tutorial. Thank you.

[@plugroyalty9444]

Thank You! Now I can finally Rest!

[@gunterbert9152]

Perfect Tutorial to start ! All needed info to the topic provided in short time ! Very well made => Thanks a lot for sharing

[@MatthewCLudwig]

Perfect tutorial

[@samanthapaul6208]

Can i ask, why do you need to create the Team and channel? When you create the call queue could you not just choose a Group that has the users?

[@cristiandarellcastro8021]

Do you have a video on how to make outbound calls from the call queue? My configuration looks fine but it kepts on dropping when i making a calls from a call queue.

[@KarthikeyanG-kt2yk]

Really thanks a lot

[@klchow1]

Great tutorial. If I want to forward calls for a phone number like a hotline, based on different time periods, e.g. 9am-5pm to UserA, 5pm-1am to UserB, 1am-9am to UserC. How can this can be done? Thanks very much!

[@fernandobustamantehernande5804]

Is it possible to update the video?? the licenses that are mentioned in the video do not exist now...

[@hoavoduong4800]

This video helpful. But can you help reply. How can register trial Microsoft 365 Phone System - Virtual User. I follow your lab but can not see the license in Home Purchase services --> Add-ons. Thanks

[@net4khalid]

Appreciate !!!

[@leadtech8602]

Quick question, how do I test the feature without waiting for the scheduled hours?

[@CTISolutions]

hopefully you are not working on a production system! I suggest you simply change the time profile to be present and test call flows accordingly. If working, simply change back.

[@TheRustySp00nz]

Is it possible to use the same resource account for multiple call queues? Not sure if I'm going about it the wrong way but I am needing to set up a triage so that callers can dial 1 or 2 etc for whatever department they'd like to call. Not having any luck though. Any help from anyone would be greatly appreciated! :)

[@platinumpete01]

You will need a separate resource group for all departments. Each department will in essence be a separate call queue. …..hence needing its own resource account.

[@CTISolutions]

Hi Rusty, I replied above but was logged in to a personal KZbin account. Hope you go ok.

[@TheRustySp00nz]

@@CTISolutions Thank you so much for the quick reply! :) Would this mean I can't use the same exact phone number for each resource/queue? I've been getting an error stating that the number is already in use by another user. Thank you again for the help!

[@Simpuhl]

I do the exact same thing but it shows call agents 0... What am I doing wrong? I also don't see that exact license name but I did find "Microsoft Teams Phone Standard - Virtual User" license and used that. Any help?

[@CTISolutions]

Hi Kevin - I am not sure what problem you are encountering!. The virtual user licence is used to add a PSTN number to a resource account. (you have found the right one)

[@RidingHard]

@@CTISolutions Users also needed an enterprise voice license. I figured it out. Now I'm just having trouble getting the resource account to show in the search menu on teams

[@enochs4290]

Update, to anyone who is stuck with the updated version of doing this. The updated license name is "Microsoft Teams Phone Resource Account". Then go to Team Admin Center > Voice > Phone Numbers > Select available phone number > click on "Change Usage" at the top > Select Voice App. Then go to Resource Accounts > Select the resource account you created > Phone Number Type = "Calling Plan" > Select the Phone number that pops up from the above step > Select an auto attendent that you created earlier. And that should work!

[@asp4488]

All of this to create a call queue? This is messy, I have been using different PBX platforms over years and never seen such a complicated procedure.

[@CTISolutions]

You could use powershell to create a call queue, not sure you would fiind this less complicated if you have come from a traditional PBX background. Best to focus on the upside of what the solution provides.!