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Watch the tutorial on Conflict and Negotiation, Organizational Behaviour. This tutorial covers the following issues:
Define conflict.
Differentiate among the traditional, interactionist, and managed-conflict views of conflict.
Outline the conflict process.
Define negotiation.
Contrast distributive and integrative bargaining.
Apply the five steps of the negotiation process.
Show how individual differences influence negotiations.
Assess the roles and functions of third-party negotiations.