412: Tilled: How Firing Customers Helped Build a 7-Figure SaaS - with Caleb Avery

[@saasclub]

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[@same.7939]

Great discussion. I would have loved to hear more tactical details about firing customers. Did the support team call up the customer and said “sorry, this is not a fit, here’s your subscription cost back”, or did it happen in a different way?

[@saasclubio]

Great feedback! The topic of 'firing customers' comes up from time to time with different founders. I'll make sure to dig deeper next time and ask those types of questions.