Convert Cisco Phones to MPP/3PCC

How to convert Cisco enterprise phones to 3PCC/MPP phones. This allows you to use Cisco Phones on Webex calling, RingCentral, Zoom Phone, 8x8, Nextiva, or other cloud phone system. The phones we use are 7800 (7811, 7821, 7841, 7861, 7831) and 8800 (8811, 8841, 8851, 8861, 8832, 8845, 8865) phones.
White Paper:
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SKU's to purchase the migration:
7800 Phones L-CP-E2M-78XX-CNV=
8800 Phones L-CP-E2M-88XX-CNV=
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[@WhatBeerDoes]

This was amazingly helpful. Such a simple fix that I wish Cisco could have shared. Thanks a million

[@likeggs6465]

Helpful video, if you make it through and get to the screen that asks for an activation code you're finished, just login to the web gui using the phone's IP address and configure it to your provider.

[@percivalcrisostomo5508]

Thank you for this, is this process will also works if 3rd party IP PBX?

[@flashgordon4885]

Just to be clear:> I have a Cisco CP-8845-K9= V03 I bought that is not 3PCC. It can be converted to 3PCC by buying a license? If true is the license the only cost to do the conversion?

[@turphin]

other than the cost of your third party pbx, as far as i am aware the migration license is the only cost to use it on 3pcc

[@CiscoSal]

@turphin correct. Or use webex calling

[@shinababes]

This is awesome and so simple. Your videos make life easier

[@sanjayshukla1589]

Is Activation code is mandatory to convert into 3PCC

[@southernphonemanstelecom2634]

Question can you use an NTP server to do the 3pcc conversion and do it with out the TFTP?

[@GSG2019.]

my phone hasn't go the option to input the tftp address any suggestions

[@ademilolashonibare758]

Thanks so much. I watched the video i understand up to the point of activation code. Please i do have a few question i hope you can help me clarify. The plan is for us to register the phone with our freepbx server after conversion. Does the license also comes with the activate code? or it's not compulsory i put activate code, so i can skip it? Does the conversion license expire or is it one time purchase? Thank you

[@CiscoSal]

I would just buy the phone as a 3pcc phone so you don’t have to worry about the license. If you already have the phone then you will need to buy the license. It’s a one time fee and it converts the phone. There is no activation code. That’s if you were registering it to Cisco’s hosted phone system (webex calling). If you use Cisco’s cloud system then you obviously wouldn’t need to purchase the licenses either.

[@ademilolashonibare758]

@@CiscoSal Thank you so so much.

[@mertozturk5188]

Hi there, can I also migrate my KEM from CP-8800-V-KEM to CP-8800-V-KEM-3PC= ? Or maybe I don’t need to migrate KEM at all for using 3rd party phone switchboard? Thank you so much.

[@bulcub]

I have screen that says enter activation code? what goes in there?

[@STLMetroSirensMain]

Can I do this so I can run my 8841 on freePBX?

[@Cyborgdelta1]

Hi Sal Wonder if you can help me I brought a cisco 8841 from ebay not realising it was an enterprise ver oops, I made a cisco account but I am not a registered business so I can not download the firmware updates but if I buy a conversion license would I still be able to convert the phone to MPP or is there another way round this?

[@CiscoSal]

You could sign up for webex calling. Not sure what other voip service you are looking at but webex calling is pretty price competitive. Besides that you could return the phone and buy an mpp one.

[@Cyborgdelta1]

@@CiscoSal Thanks but I already have a voip service yea I will have to return it shame only payed $20 for it :D

[@CiscoSal]

I would just do that then. The license file would cost a lot more then what you paid for the phone 😁

[@rubyright4762]

Sal - have you used the new method yet where you can convert directly from control hub?

[@ramirodelgado7397]

can you message me how that is done?

[@shielamarierodriguez9520]

Why is still asking me for an activation code? What do I do? I followed your instructions and it already says 3PCC under Product info. Please help

[@CiscoSal]

Sounds like it’s ready to go. It defaults to that screen to make it easy if you are using Cisco’s cloud voip solution. You plug the code in and you’re all set phone comes up and you can dial

[@shielamarierodriguez9520]

@@CiscoSal That's just it, I don't have a code. Reason why I converted it to 3PCC was bc I have RingCentral as my service provider.

[@CiscoSal]

Got ya. I would contact them to see how to register the phone. They should have their own instructions. If things don’t work out, that Cisco phone will work great on Cisco’s cloud voip solution :)

[@CiscoSal]

Also that screen is just a pop up. Once the phone is registered it will go away.

[@shielamarierodriguez9520]

@@CiscoSal Yes, I figured it out and you're right. I got it provisioned with our provider, it's as good as new. Thank you for answering all of my questions, you've been very helpful. You just got yourself a new subscriber! ;) ♥

[@flashgordon4885]

I just bought product CP-8865-3PCC with software version sip8845_65.11-1-2MPP-351.loads Hardware version V02. Connected to network by wireless, get IP address, but can't bring up web interface on the phone. Is there an XML file missing or upgraded firmware needed. I can see the cisco logo in the browser address bar so it is connecting to the phone. The web server is enabled. It just spins but never loads the web intereface

[@ashwinisonawane8488]

Hi do you have any idea about how to make cisco BOM ?

[@CiscoSal]

There are two SKUs: 7800 Phones L-CP-E2M-78XX-CNV= 8800 Phones L-CP-E2M-88XX-CNV=

[@bulcub]

so I can use the license to upgrade my 8851 phone to 3PCC to use/register on RingCentral?

[@CiscoSal]

Yes but you need to buy the licenses from cisco.

[@calebgreene2553]

do you need a license per device or will one work for multiple device conversions?

[@CiscoSal]

Each phone needs an mpp license. Or just buy the phones as mpp and avoid having to convert them.

[@calebgreene2553]

@@CiscoSal Yeah, the only problem with that is my client has 72 identical phones from a previous service. I'll probably have them sell them and get new ones. unless I come up with a better solution.

[@CiscoSal]

Why not just use webex calling? Then you can convert the phones for free. Webex calling is the largest cloud calling provider out there. Very price competitive as well.

[@calebgreene2553]

@@CiscoSal They signed a 3 year agreement with another cloud VoIP provider. Unless we could activate them on webex then transition them to 3pcc..🤷‍♂

[@calebgreene2553]

Then bring them to the VoIP provider.

[@jessicaricket9485]

how much does it cost to purchase the migration license (I only have 2 CP8845-K9s).

[@brnzhu]

$80 something, not worth it.

[@rubenreis2970]

Any one to help me to fix this issue. Cisco CP8845 i got this error after did the conversion from enterprise to Multiplatform without migration license. Transition load authorization file not found.

[@dragonsoul128]

We have about 300 CIsco CP8851's that we want to setup for Zoom. Do I need to a license file per device or can the same one work for all of the phones?

[@CiscoSal]

Yes you would need to purchase a license for each phone. Why not go with webex calling? No need to buy phone licenses. Webex calling is going to be about the same cost as what zoom phone would cost per month.

[@dragonsoul128]

I wasn't the one who made the decision.

[@joaquinalugo7062]

@@dragonsoul128 Isn't that always the case? lol... I feel your pain.

[@choilive]

approximately how much is a license? cant seem to find information on pricing anywhere..

[@CiscoSal]

Its free if you are going to webex calling (cisco’s cloud voip system) if you are trying to convert to use them on some other cloud calling platform then you will need to contact a Cisco partner for pricing.

[@SkibidiWaPaPaPaPa]

My 8861 phone displays "Activation Code" on the display, and no notable way to "skip" or exit that. I can't even access the phones web gui. Any advice on how to obtain an Activation Code would be appreciated.

[@CiscoSal]

Is it a 3pcc/mpp phone? The activation code is so you can easily register it to Cisco’s cloud voip system. What were you planning on registering it to?

[@SkibidiWaPaPaPaPa]

@@CiscoSal Thanks for the response, I am actually converting the phone to MPP firmware so it can be used with literally every other system out there that's sip compliant. wow what a fiasco to do that...

[@CiscoSal]

Did you convert the phone already?

[@SkibidiWaPaPaPaPa]

@@CiscoSal No, I just bought the license, the phone is remote, so I'm going to use DHCP options to let the phone know where to get the firmware and license file, then setup a TFTP server to serve the files.

[@CiscoSal]

So, if it was bought as the non 3pcc version, when it boots to the screen to enter the code, there should be a cancel button. If its not there then i would think that it might already have the 3pcc/mpp firmware loaded on it. On the back of the phone what’s the exact model number?

[@openvueming7088]

So if you dont have a licence, you will not and cant migrate? even if you have the migration firmware?

[@CiscoSal]

Correct!

[@N7SIX]

Have you have a website where I can buy this L-CP-E2M-88XX-CNV= as a standalone item? If I'm not a member of a Cisco partner group, Cisco won't sell me anything.

[@CiscoSal]

Cisco sells though partners such as CDW. Just call up one of them and they can help you out.

[@N7SIX]

@@CiscoSal Thank you for taking time answering my query, I really appreciate it.

[@karraral-saedi8114]

Is the 3PCC firmware for cisco 7821 is supported for Asterisk PBX ? and how I can do it in the local lab ?

[@CiscoSal]

Should work with astrisk. Just buy a 7821 3pcc phone it comes with the 3pcc firmware already on it. If you need to convert then you need to pay for a license. Better off just buying a new phone as the conversion license can be expensive.

[@captainasphalt]

Is there any way to do this with an 8821?

[@CiscoSal]

Sorry you can not. There is no 3pcc firmware for that phone.

[@BrianNaeem]

Thanks for this, i bought a 8851 from a guy for $15, but we use onsip, so with the license key i should have just bought another poly com as i'm pretty much breaking even.

[@CiscoSal]

The best thing to do is to buy the mpp version of the phone already. So you dont have to convert it. Cisco sells them both ways.

[@BrianNaeem]

@@CiscoSal I got ya, the thing is got this phone in perfect condition for $15 so i just bought the license.

[@mateod8530]

I have a Cisco 7821 3pcc and it is asking for an ITL And Another file I don’t have. I have the SEP file but not those. Can you help me?

[@CiscoSal]

You sure its a 3pcc phone? Usually a phone gets an ITL from cucm. You want to clear that out when you do a conversion.

[@mateod8530]

Yes I am sure. I got it from Cisco with sip firmware.

[@CiscoSal]

What are you registering it to?

[@mateod8530]

Well I was trying to register it to a FreePbx server but I am going to try 3CX soon.

[@CiscoSal]

The ctl/itl come from the phone system. They have to do with security and encryption. Take a look at this. community.cisco.com/t5/unified-communications/ctl-and-itl-why-do-we-need-two-different-trust-lists/td-p/3674112 because of what they are, no one can just give you two random crl/itl files.

[@rezamehran3744]

hi how can i get license file

[@CiscoSal]

Purchase it from a Cisco reseller

[@kevinjaffe237]

I just bought a 8851 to run on a Ringcentral home setup. I accidentally factory reset everything and went back to the factory firmware and now I can't do anything with it to provision. I need help. Please help

[@CiscoSal]

The phones do not keep a factory load on them. Did you buy the correct phone? Does it have a 3pcc in the model number? A reset should not have effected it.

[@kevinjaffe237]

@@CiscoSal I do have the right phone but now what happens is when it boots it comes back with a 'Transition auth file not found" and now in the local phone settings there is no longer a place to for TFTP anywhere

[@CiscoSal]

To me that sounds like the phone was purchased as a non-3pcc phone and someone converted it. The conversion either failed or the licenses is no longer valid. Can you confirm the model number?

[@kevinjaffe237]

@@CiscoSal CP-8851-3PCC. Never got this until I tried that thing with the TFTP string and not since then It errors when it boots and the menu choices have changed so I no longer can program TFTP in the phone itself

[@CiscoSal]

Tried what thing? Can you turn on the web server and http/https into the phone? This is how you would register it. Tftp is for cucm registered phones. You would put the address of cucm in there. Looking at RS you would register it using the profile rule when you web into the phone.

[@vicdhillon7723]

Is there any way I can do this with a Cisco 8961 I can't return after making the mistake of buying a non-3PCC version?

[@CiscoSal]

You can but you need to buy an extra license to convert it. Check out my other video on converting to mpp/3pcc. Or... if you don’t have a service yet sign up for Cisco’s cloud voip service. It’s called webex calling. Let me know if you have any other questions.

[@vicdhillon7723]

@@CiscoSal thank you. I just did a quick search for webex calling to get this phone running for home office use. How do I go about buying the service? It's just one phone I'm trying to use for everyday use rather than going through a Verizon or AT&T for home phone service.

[@CiscoSal]

Your best bet is to contact Cisco. www.webex.com/contact-sales.html they can walk you though what you need to do.

[@vicdhillon7723]

@@CiscoSal Thank you!

[@vicdhillon7723]

@@CiscoSal, also can you point me to your other video? I only came across this one, kzbin.info/www/bejne/g4CbomeOe9J4pas but it doesn't seem to cover the 8961. Thanks in advance!

[@joalsh0421]

Where do you purchase the License ?

[@CiscoSal]

A cisco reseller. CDW, Eplus, Presidio, WWT etc… any one of them can sell you a license.

[@calebgreene2553]

@@CiscoSal do you need a license per device or will one work for multiple device conversions?

[@ahmedzahran310]

How to get the license file?

[@CiscoSal]

You can get it from either having a flex plan and going to webex calling or you can purchase the license by its self from Cisco.

[@ZacharyCordova]

You can buy it through a Cisco partner/VAR. If you’re moving enterprise firmware phones to Webex Calling, you can include the licenses in your Flex Plan for free. If you need a source to get one through, we’re a Cisco partner, so feel free to reach out. You can email me at [e-mail]

[@ARSENGS]

Hi, Can you help me with purchase license for Cisco 8861?

[@CiscoSal]

You can go to any Cisco partner and purchase it.

[@Shimmy02]

Do you know what firmware version you had this on?

[@CiscoSal]

Once you buy a 3pcc phone you could e upgrade it to the latest version.

[@Shimmy02]

@@CiscoSal I wasn't actually looking to get the latest I wanted to know what version u were using so I could extract that nature wallpaper

[@CiscoSal]

That wallpaper is not in the 3pcc firmware. Your choices on the 3pcc phone are limited to basic colors. If you want something custom you can upload it

[@abelardodominguez3632]

Hi friend! Sorry, when I try to upgrade my phone the screen show this: transition upgrade not authorized contact your administrator Do you know how to fix this?

[@CiscoSal]

Do you have the license files?

[@abelardodominguez3632]

I will ask to my product manager, but I did 3 phones with this steps... Thank you from Mexico!

[@abelardodominguez3632]

It was a mistake with my product manager, thanks a lot

[@yarusemi]

Thank you!!

[@MxMxM3]

Does anyone have a white one for sell?

[@bottlerat2318]

8841 stuck in bootloop

[@CiscoSal]

Try a hard reset

[@bottlerat2318]

How?

[@bottlerat2318]

@@CiscoSal sorry actually i tried hard reset nothing

[@bottlerat2318]

transition upgrade not authorized

[@CiscoSal]

Did the phone ever boot correctly?

[@muslimtraveler6853]

Hi, brother kindly share how to get this activation code after this process. Which confusing me. Your urgent reply matters.

[@flashgordon4885]

What is the Active load file? my 8845 says sip8845_65.14-0-1-001-13

[@Supe777]

I wish you hadn't skipped over the licensing part, my god the Cisco website is unfriendly. I can't purchase anything, it's bullshit

[@Evol1HipHop]

The license should be purchased from an authorized Cisco Partner. Insight, CDW, ePlus, etc. Insight currently has them for sale at $41.99 for the 88xx license and 32.99 for the 78XX license. 88XX: www.insight.com/en_US/shop/product/L-CP-E2M-88XX-CNV=/CISCO%20SYSTEMS/L-CP-E2M-88XX-CNV=/Cisco-Multiplatform-Phone-Firmware--upgrade-license--1-license/ 78XX: www.insight.com/en_US/shop/product/L-CP-E2M-78XX-CNV%3D/cisco%20systems/L-CP-E2M-78XX-CNV%3D/Cisco-Multiplatform-Phone-Firmware-upgrade-license-1-license/

[@cuth6ert1]

Thank you!