CONVERTING SALES CALLS INTO DETAILING APPOINTMENTS

[@chrisTHEchris541]

No one's dropping content like this. Keep up the good work brother we appreciate it 💪

[@topstardetailing]

Thanks man 🙏 Appreciate the support and I'm glad you're finding it useful! Cheers

[@Juicefree]

Secret sales strategy number 1 : be a big strong stud lol 😆

[@topstardetailing]

@@Juicefree 😂 it doesn’t hurt ;)

[@BrillianceAutoSpa]

You can't be a soft, mushy mess. Especially when you're detailing seven days a week.

[@topstardetailing]

@@BrillianceAutoSpa 💯

[@jessewilliams875]

You're crushing it with your channel brother! No surprise given how you run your business and practice your craft.

[@topstardetailing]

@@jessewilliams875 getting there… I just keep on grinding brother!

[@BIGGYBROS]

Made me proud when I saw your client happy with the results, really showed your not just all sales and no results.

[@topstardetailing]

@@BIGGYBROS thanks brother! My work is backed by a 100% customer satisfaction guarantee and I give it my best always. 248 five star reviews on google and climbing ;)

[@Foowithavolvo]

I’m from Chicago and started my business this year, I started in later July so I kinda started late. But I’ve been doing it fully since and I love it! watching your videos helps me out a lot!

[@topstardetailing]

Dammmm that place is super cold in the winter... do you have a shop or access to work inside a garage or something? Thanks for your feedback, appreciate your support! Cheers

[@Foowithavolvo]

@ unfortunately no I don’t, that’s my goal for next year

[@johng753]

Dropping precious nuggets of knowledge in this video! Without sales and booking appointments nothing happens. It doesn’t matter how good of a detailer you are most customers don’t know the difference between a show car detail that took two days and 2-hour express detail. ABC - Always Be Closing.

[@topstardetailing]

@@johng753 So true John! Glen Gary Glen Ross - great movie! ABC bayyybeeee! Love it!!!😎

[@ocshine.detailing]

I like to say “i won’t surcharge for the bed” … not surcharging for what’s “already included” gets them very excited & imprints an impression haha

[@topstardetailing]

That's a good strategy... I like it ;)

[@Brian-xn7ns]

Super sales advice and another great one Jeff! Looking forward to the next one.

[@topstardetailing]

@@Brian-xn7ns thanks Brian! We just got done filming another round over the last couple days so more new content coming your way soon ;) Trying to stay consistent with weekly videos for ya! Cheers brother

[@Steven_R_]

Jeff going crazy with the value and best content no doubt

[@topstardetailing]

@@Steven_R_ thanks Steven! Just got done filming another round of videos over the last few days… more new content coming your way soon my brother 🤙🏽

[@TheRealN8N]

Thanks Jeff for all the knowledge brotha! You’ve helped my business a lot, especially when I started talking to customers and implementing time as a currency and how you explain it will take xx amount of time. This has helped me close many leads! Truly the greatest, many blessings to you!

[@topstardetailing]

Thanks Brother! Appreciate your feedback 🙏 That’s great to hear! Glad it brought you some value 🤙🏽

[@SargKev]

The 5 star man Jeff! You have quickly become my favorite detailing channel to watch and always dropping your tips and Sharing your journey through your career and growth. Absolute value added content here. Have given me motivation to start detailing professionally come 2025! Scary time to start imo being winter….but I have waited long enough! Time to make it a reality! A lot of your tips and advice will be used as I start my journey! Thanks TopStar!

[@topstardetailing]

@@SargKev Thank you brother! I really appreciate your feedback and support for the channel 🙏 Are you planning on starting off part time until you get going or just going all in full time? Just finished filming another round of videos over the last few days so more content coming your way soon! Cheers

[@kirkwilson5900]

Starting in winter is scary. You can focus on clients getting their winter protection on their vehicles, protecting their investments

[@christianmartinez7161]

I think learning sales in any business is super important

[@topstardetailing]

💯 Christian! As a business owner it’s an important skill set you have to learn to master! Appreciate your feedback 🙏

[@BestInClassDetailing]

Damn i oughta head out to Vegas to detail some cars! Theres a lot of potential clients. Great video!

[@topstardetailing]

There's alot of potential clients anywhere, but yeah come on out and get sum brother! Cheers

[@PolishedMobileDetailing503]

Good info here like always! Top Star is a hit with the ladies ! 😂

[@topstardetailing]

😂 It’s Details over dates for me! Thanks brother appreciate your feedback 🙏 Just filmed another round this past week so got some new content coming your way soon ;)

[@KiloKaze]

Thank you for this information and content

[@topstardetailing]

@@KiloKaze cheers brother 🤙🏽

[@in2detailing]

I really appreciate your content. I am a 65 year old detailer and was formerly in sales and your technique is very effective. People want trust and value which you provide. Also, I use a ceramic. sealant and was wondering what is your current go to product?

[@topstardetailing]

Thanks brother… appreciate your feedback 🙏 I use gyeon wet coat 💦

[@DEMON_T200]

Love the vids as always ❤

[@topstardetailing]

Thanks Brother! Appreciate your feedback & support

[@btrade12003]

My man out here grindin

[@topstardetailing]

@@btrade12003 all day every day my brother 😎

[@VladLuxAutoDetails]

Great video! Thank you sir🫡

[@topstardetailing]

🤙🏽

[@saulcovarrubias9010]

I loved this video so much man! Definitely going to introduce this when I’m communicating about pricing and details. Question when you do exterior only sealant do you clay bar it too or just spray on the sealant/ ceramic spray?

[@topstardetailing]

Thanks brother! Appreciate your feedback and glad it brought you some value. I don't claybar with my express exterior package only with the executive, but I use Gyeon wet coat as a sealant on both packages.

[@jeffreetz4147]

Awesome content Jeff! What I wanna know is how your keepin that twin turbo V8 BMW reliable lol

[@topstardetailing]

@@jeffreetz4147 I’m not 😂 it actually just blew up on me and I have a whole video coming out on it soon, got a brand new BMW X5 now with the B58 turbo 6 and it’s under warranty until 2027 ;)

[@jeffreetz4147]

@@topstardetailing oh man! Congrats on the new one! The B58 is the move these days!

[@topstardetailing]

@@jeffreetz4147 yeah it’s still got plenty of power for towing and it gets over twice the gas mileage of the twin turbo 8cyl. The 8 was an absolute beast but more power than you really need, the 6 is more of a daily driver and that b58 motor is supposed to be super reliable… we’ll see

[@CPrideC]

❤❤❤❤

[@topstardetailing]

@@CPrideC :)

[@crismejiaflores10]

Jeff people driving by are never serious lol!

[@topstardetailing]

I would say that depends on where you're at when they're driving by... in parking lots that's somewhat accurate, but in neighborhoods and apartment complexes I actually convert alot of those drive bys into clients.

[@mlj257]

Do you ever do Rinseless Washes?

[@topstardetailing]

@@mlj257 sometimes, but rarely

[@TejeraLM]

Hi Jeff, I recently started my mobile detailing business, and I’ve been struggling with how long it takes me to detail cars. Would you be open to posting a video-either in real time or fast-forwarded-of you detailing a car from one of your express packages? I think it would help me and other new detailers refine our processes.

[@topstardetailing]

@@TejeraLM Hi Luis! Nice…congratulations! Where are you based out of? I actually just made a couple of videos of both my express interior, exterior, wheels and some others… I have a new video dropping tomorrow morning and those should hopefully be edited and ready to go over the next couple weeks for ya! Stay tuned my friend ;)

[@TejeraLM]

@@topstardetailing Thanks, I’ll be looking forward to those videos. I’m based out of Orlando, FL. Thanks for all the content; it has really been helping me out. Keep it up! Another question, you seem really busy all the time. When do you find time to squeeze in a workout, lol?

[@topstardetailing]

@ that’s a good market to be in. I lived in FL for a while… used to own a jet ski rental business back in the 90s. In the winter I have time to hit the gym in the evenings because it’s dark at 5pm so I can get in a session after work 4-5 nights a week… summertime I work 7am-7pm 7 days a week and im too exhausted from working in the heat all day.

[@ocshine.detailing]

Thank you Tom Cruise ⚡️ lmao

[@topstardetailing]

I'm not sure how I got the Tom Cruise nickname, but I'll take it LOL

[@KhaiMahase]

My question is, how would you go about starting a detailing business, such as door knocking, Would you recommend that? And also for google reviews, you have to pay to have your business displayed on google. Awsome work Jeff, been watching your content for a while now!

[@topstardetailing]

Google is completely FREE! I wouldn’t recommend door knocking, I don’t want to say it’s a complete waste of time, but you will have very little return on your efforts… those are basically cold leads that you would be trying to sell your services… not ideal

[@KhaiMahase]

@@topstardetailing Cool! I see you are correct. By me here in Queens NY its cold out here now so detailing will be slow this time of season, on google I see there's google ads, but that's a paid service I'm pretty sure. What should I be doing on google to promote my service? Thats where I'm confused!

[@JorgeChicago1]

How much do you benchpress on the flat ?

[@topstardetailing]

@@JorgeChicago1 I don’t really try to max out anymore at 51 years old don’t want to risk getting any injuries and not being able to work. I can rep 225 for 12-15 pretty comfortably, in my younger days my heavy set was about 365 for 2-3 reps. Now it’s all about longevity and staying healthy, not concerned with going heavy, just good form and quality reps ;)

[@callisautodetailing]

I've been in business 34 years and 57 years old, I work alone. Very physically demanding work, and we don't get paid enough for our services. Around here people think that mechanics are gods, and they don't work near as hard as us auto detailers

[@topstardetailing]

Where are you based out of? In my opinion Mechanic work is definitely skilled labor and they deserve to be paid well… that being said I can tell you I make significantly more money as a solo mobile detailer than most mechanics out there. It’s hard work for sure and definitely rough on the body… especially at our age above 50.

[@callisautodetailing]

@@topstardetailing I'm located in Oakland Maryland. Yes, definitely takes a toll on a body if not physically fit.

[@TheMobileDetailShop1296]

I have worked in both fields mechanics have a lot of money in tools .they need to go to ongoing training for the money they have in training and tools detailers make a lot more in my opinion.

[@callisautodetailing]

@@TheMobileDetailShop1296 good information.

[@alserrano5140]

Which 3 to 6 month sealant do you normally use? Thank you

[@topstardetailing]

I use Gyeon Wet Coat... what's your go to choice?

[@alserrano5140]

@ I like turtle wax ice seal n shine

[@topstardetailing]

@ never even heard of that one before

[@kezrolg]

Gentlemen 😊

[@topstardetailing]

:))

[@kevinthomas4016]

could i convert these tips into a mobile mechanic business im thinking of starting?..

[@topstardetailing]

@@kevinthomas4016 I don’t see why not, sales is sales… same strategy just a different service. Where are you going to start it at?

[@angelonyt7886]

Hey Jeff how you been bro ? Did you end up washing your rig on thanksgiving?

[@topstardetailing]

I've been super busy! Of course I did... I also detailed my friends suv that invited me to Thanksgiving dinner! Day off LOL

[@angelonyt7886]

@ 😂 your a hard working man Jeff ! I’m glad you had a good thanksgiving ! What was your favorite thing you ate ?

[@backintogear9071]

that thumb nail looks like a different type of transaction😂

[@topstardetailing]

@@backintogear9071 should’ve had it say how much do you charge? on the thumbnail 😂

[@lilxy7277]

Do you ask customers for pictures before giving them any prices?

[@topstardetailing]

@@lilxy7277 no, it’s an unnecessary step that most customers don’t want to deal with. The packages have set pricing based on how long the service would take and is subject to change upon inspection of the vehicle at arrival. If there is pet hair or any other circumstances that would require additional time outside of the normal service period then we would let the customer know there will be an additional cost due to the extended time to complete their service. It’s very rarely an issue. The only time I require pictures would be on some paint corrections to see the scratches, oxidation, overall condition of the paint to give me an idea of what I’m working with. Standard details you just book it and go, you want to make the process as easy as possible for the customer the less they have to do the more likely they are to book your service

[@samisami5358]

Jeff, do you charge taxes to the customer or do you eat that cost ?

[@topstardetailing]

There is no sales tax on service based business only if you are selling actual products, merchandise..etc

[@ocshine.detailing]

I take the after pics then send to their cell along with the Google link and ask for “a positive note” (that way Google doesn’t pick up the word REVIEW for it may prevent the review from being posted in general) … I ask them to post the “positive note in a sentence or two” as I am nearing on departing the site. That way you feel very reassured & don’t have to remember on following up. If they possibly the stubborn type from the beginning go ahead & throw out a freebie to lower their guard to enhance their efforts to leave your ‘review’ near the end

[@topstardetailing]

Unlike that dogshit service yelp, google actually encourages you to ask customers for reviews so I don't think that would be an issue. I used to throw in an extra service here and there when I first got started to help boost my reviews, but not necessary for me these days with the amount I have.

[@BestInClassDetailing]

BMW chick is trying to ask you out on a date! 😂

[@topstardetailing]

Whatever it takes to get those 5 star reviews! LOL

[@AZULYORO4LIFE]

I use ethos ceramic wax So that is old 😭

[@topstardetailing]

@@AZULYORO4LIFE I haven’t tried that product yet, but I can say Wet Coat is worth the money. I would definitely recommend buying buy the gallon as the price per ounce will be much lower and affordable

[@PolishedMobileDetailing503]

That’s a good product for a liquid wax, lasts longer than a spray.

[@MrCoiledcobra]

Thanks for another great video man ! You are a legend salesman!

[@topstardetailing]

Thanks for the feedback, appreciate your support 🙏 just filmed another round of videos over the last few days so new content coming your way soon ;)

[@MrCoiledcobra]

Awesome!

[@805kicks]

It’s not that dirty 😂

[@topstardetailing]

Code for it's gonna be pretty F in dirty! LOL Ironically the ones that say it's in pretty bad shape are usually not that bad... LOL

[@Neo_The_One_]

First dude told his life story before he asked his first question. FFS get on with it bro.

[@topstardetailing]

Yeah, sometimes that's the way it goes, but spending 5 minutes on the phone with him got me two $240 details booked so definitely worth it ;)