Creating an Amazing Client Experience with Breeanna Farmer

Welcome back to "Tried and True with a Dash of Woo"! In this episode, we dive deep into the world of client experience with the talented Breeanna Farmer, an intimate wedding photographer and videographer. Breeanna shares her journey from the corporate world of accounting to capturing raw, unposed moments that make your heart skip. We discuss the importance of a positive client experience, how to set the right tone from the first contact, and the magic of personalization in every interaction. Breeanna also reveals her top strategies for maintaining consistency across all platforms and the role of CRMs in managing client communications effectively. Whether you're a wedding photographer or any creative business owner, this episode is packed with valuable insights to elevate your client relationships.
Show Notes:
Introduction: Meet Breeanna Farmer, intimate wedding photographer, videographer, and podcast host.
Journey to Photography: From corporate accounting to capturing intimate moments.
Client Experience Fundamentals: Setting the tone from the first contact and why it matters.
Consistency Across Platforms: Ensuring your branding and personality are cohesive everywhere.
Personalization: The importance of personalizing responses and making clients feel valued.
Timely Communication: The impact of prompt responses on client trust.
Positive Client Experience: Why it's crucial for both photographers and clients.
Discovery Calls: How they help in aligning with clients and setting expectations.
Using CRMs: Streamlining client management without losing the personal touch.
Social Media Engagement: Enhancing client experience through genuine interactions.
Magic Question: Breeanna's approach to gathering client feedback and ensuring satisfaction.
Mindset and Creativity: Breeanna's morning routines and spiritual practices for productivity.
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Website: breeannakay.com/
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