CRUISE LINE ROBS GUEST?

[@LaLidoLoca]

*What Carnival entree would you have for Thanksgiving dinner? 1) Honey Roasted Tom Turkey 2) Honey Glazed Ham 3) Cauliflower and Gruyere Cheese Souffle or 4) Guys Burger*

[@randylaw3368]

1

[@ellenhagen447]

1

[@ralphg450]

1

[@TWSmith42]

1) Turkey

[@ninerjen1]

Glazed ham!

[@ThelmaFrohlich]

This incident is costing Royal more than 300 dollars in bad publicity.

[@djchino774]

Still they'll have full sailings

[@donnapee8402]

@ThelmaFrohlich rcl is doing very well right now .

[@jeffa7671]

Dropping my luggage in the water sounds like it should be a red carpet moment

[@maryannmcgavock411]

Ok. That must be a joke. So the cruise line drops your luggage in water and then doesn't immediately do everything they can to fully compensate you for their incompetence? Aren't we all preaching taking responsibility? Just not billion dollar corporations I guess!

[@donnapee8402]

@@maryannmcgavock411 they will compensate them .I'm sure they are just holding out a little until they figure out how much is appropriate

[@nikki-g]

Our hard-case luggage had actual footprints on it and was severely cracked when it finally arrived several hours late to our cabin, and they Royal Caribbean) would only offer $25 onboard credit! It was only our second time using the luggage, so it was in otherwise new condition.

[@dinospumoni8860]

I think they should give what they are owed regardless of cost. There shouldn’t be a cap, the cruise line damaged it. If I trash the cruise lines room and cause 500 in damages will they only charge me 300?

[@blissfuljoy6049]

Yes but they can prove what you damaged if you damaged a cabin. They aren't going to be responsible for your high end clothes or jewelry that you may or may not have in there.

[@rogtif88]

Well how about if I open it in front of them and together we document everything that was damaged and it comes to a much higher total than $300 ​@@blissfuljoy6049

[@GeoffsYouTube]

@@blissfuljoy6049 in this particular case, the luggage was actually recovered. The photos that Tony showed were of the actual partial contents of the luggage that were destroyed. The customer was NOT requesting replacement of things that could be washed, such as their clothes. It also sounded like the customer was making a very reasonable effort to find the lowest replacement cost for the destroyed items. So at least in this case I really think the cruise line should step up and give the customer the requested amount.

[@blissfuljoy6049]

Maybe if they opened it in front of the staff but even just looking at the picture, what is so expensive? The curling iron? A lot of that looks like very basic stuff. The luggage itself maybe?​@@GeoffsKZbin

[@GeoffsYouTube]

@@blissfuljoy6049 $323 (or whatever the total was) is NOT a lot of stuff these days. The luggage itself most likely needed to be replaced as I don't see how that could possibly be cleaned up to be used again and that could easily be $150-200 of the total without being even remotely high end stuff. Look at luggage prices for popular brands like Eagle Creek, Patagonia, The North Face, etc. If the customer had something like a Briggs & Riley suitcase, replacement cost for just that would be over $500 and there's much higher end stuff than that. IMHO, the customer clearly isn't requesting replacement money for anything ridiculous here and RC is making a rather boneheaded PR move by not just fixing their mistake to the customer's satisfaction.

[@michaelatherton5761]

Luggage? Full compensation! Don't be cheap!

[@travelwithdebandnick]

If i had to go to the toilet I would do it but if I was to come back in to watch the rest of the show I would poilitey wait until they finished singing the song they were doing before walking in and sitting down ❤❤

[@philliphaan7674]

With all the millions and millions of dollars that Royal Caribbean has been making off his cruise passengers they certainly can afford another $23.

[@lisarueter9887]

$300. One outfit could cost that!

[@toddlower5546]

OK, $300.00 is ridiculously low for the contents of a suitcase. If it had been anything other than dropped in water that could never cover the cost of what is in the suitcase. Hell, a single suit jacket costs more than that and what if they damaged the suitcase itself, also more than $300.

[@blissfuljoy6049]

I honestly wouldn't hand over my stuff if it was that valuable.

[@stsfuzzybear4613]

Ok. Did you actually listen to Tony? They added up the replacement cost of what was in that suitcase. It came to $323 dollars. So with the higher limit maybe the line be should have popped for the extra $23. But for you to say the stuff was worth more. So the passengers lied? Why? Or is it your wishful thinking? 🤔

[@toddlower5546]

@@stsfuzzybear4613 I was commenting on the low limit. My comment about water was with the thought that clothing could simply be laundered if getting wet was all that happened. If instead the suitcase had been crushed and ripped between two pieces of equipment on the dock side the expense of what would have been packed in a bag for a week long cruise would far exceed the $300 limit.

[@arcticfox50]

@@toddlower5546 One word - insurance,.... and make sure it has enough coverage for what you are carrying - the cruise will reimburse to a certain limit, then insurance kicks into their limit, which is never very high, either, I think $2000 is the highest I have seen.

[@gabrielladiaz6933]

If I was that passenger I would ask for security footage of the baggage check and screen shot everything they checked! Some people bring laptops medical gear clothing! I would want full reimbursement! This happened on a celebrity cruise ship awhile back in Europe they gave them bullshit onboard credit!! But if damaged their cheap towels or bedding I’ll get charged up the ass! That’s why I bring my valuables with me when I board! My cousin works for tsa now he was a crew member on carnival 10 years back he said they don’t give a shit throwing luggage like a discus competition

[@tonytiangco]

Yes, the cruiseline should compensate for the items they broke.

[@seanwhent9588]

I usually sit along the aisle higher up so I can bail easily on a show that sucks. I wouldn’t want to disturb others if I could avoid it.

[@rallegra]

Same here. In the aisle. 😂

[@JuliaGuido-j2b]

What a shame! This payment is not even enough to compensate the client for the trauma caused, it sad!

[@donnapee8402]

@@JuliaGuido-j2b not even the underwear

[@shellharkess4357]

I think the cruise ship should offer to pay for the items ruined and some sort of compensation for their mistake.

[@derrickadrake7458]

They should make it whole! Their mistake!😮

[@Lamb9491]

I always sit in the back of the show so if i have to leave i am not interrupting anyone

[@sherrimcclow188]

After the show starts they shouldn't allow people in.

[@jimtagliento2265]

They should over compensate for their mistake. That they are giving them a hard time over just the amount to cover lost is terrible

[@kevincaulfield9736]

On Broadway, if you are late, you will only be seated by the house crew after the first scene. You can leave for the bathroom whenever you want if you have to. You might be prevented from getting back in until an interlude between two scenes. If you don't like it you can leave if done quietly and discreetly...

[@gabrielladiaz6933]

Exactly between curtain call scenes that’s when they usher you!

[@jaybruminator]

I had to go number 2 during a comedy show "the comedian moved my parents seats around" and made me the star of the show and Cruiseship. I was embarrassed that I didn't even return to my seat and went to the balcony until I left after be outed by random passengers.

[@vegasmama4738]

Robbed!! Clothes worth much more than 300! Makeup, curling iron, etc!

[@arcticfox50]

wetting clothes does not mean that they are "ruined", otherwise, every time you wash something you would be "ruining" it. personally, I thought the person was quite conservative with what they asked for, only things that were actually ruined by getting waterlogged, like electronics.

[@BobJohnson-h3k]

Some years ago my wife and I were attending a Broadway show. Somehow, just after it started a couple came in late to be seated in the middle are of the audience. The performers saw this (even with the lights in their eyes) completely stopped the show, brought the house lights up and we all waited for this couple to take their seat. The performer on stage asked if they were comfortable and could he resume, then the lights went down and the play continued. Had to be a hugh humilation to these people, which served them right. That's one way to handle it ...

[@vertrenceterrell3777]

Give them 500.00 and call it a day while playing Human League 😂😂😂

[@sleepyJem1982]

😂😂

[@Aust-NZ-SPandtheworld]

Full compensation should be paid by RCL. They dropped the bag which caused the damage - they should cough up the full amount.

[@N1ftyNick]

Where did they come up with $300? Airlines have to compensate up to $3800 per passenger for lost/damaged bags. Seems like cruise lines ought to be similar.

[@suwinky]

Cruise lines are bound by their country of registry. NCL Pride of America is the only ship (main stream cruise lines) that is flagged in the USA

[@rallegra]

😂 Your “ nature calls” segment. Made me snort-laugh.

[@Gammydelagoo]

If the cruise line has dropped my luggage I’m going to drop tp my knees & thank God that I have you & Mr Don pressing upon all of us to GET TRAVEL INSURANCE. problem solved

[@kj7045]

I can’t believe no one jumped in the water to help the elderly man that drowned. It’s so sad. You would think there were several other people around.

[@arcticfox50]

Don't assume they didn't, no indication of how far out he was, if there was anyone around, etc. It is not unusual to see people swimming out away from others

[@susanbrezina3669]

I like the standing ovation distraction for leaving! Great idea!

[@juliatarrel1674]

After reading that menu, I am suddenly saddened that Australia doesn't celebrate Thanksgiving.

[@SuperShucks]

Surely her travel insurance would have paid out for the suitcase?

[@theresamm21]

I don’t like to hear how much profit the cruise lines make but that they keep rising the prices for us cruisers or that they cut back perks despite the fact that the cruise business is booming. Makes me angry 😢

[@arcticfox50]

Our houses usually appreciate in the time we have owned them, even if we make no improvements to them because more and more people want them - should we not take advantage of the growing market and get what we can for it, rather than selling it for its price 5 years go??

[@BirdsNNVA]

“Debonified” duck - on the menu! ROFL!

[@KarenMahoney-cm7dj]

royal should be ashamed of themselves. penny pinching when they caused a loss for a guest

[@X0awsome]

The cruise line should have been elated that the passengers asked for so little! I wonder if the max they'll reimburse was published or in the contract. If not, I bet it is now!

[@donnaschuepbach3830]

Traditional turkey with all the trimmings!

[@davidmarsden305]

Im disabled so always sit in the back of the show, serves 2 purpose for me, yes toilet break if needed, also a quick getaway to the lifts if required before everyone else gets out. If i don't i wouldn't have a chance of getting in the lifts because the other passengers would rush pass me.

[@jamess5154]

An important variable in determining coming into or out of a show is how far into a row you need to go--ie how many people are disrupted when you try to slide past them to get to your middle seat during a performance.

[@Shan_Dalamani]

I spent many years working on various backstage crews in musical theatre, and also did some front of house that includes coat check, tickets, programs, and ushering. The rules our theatre company had were these: 1. No food or beverages allowed in the auditorium (beverages would be available during intermission). 2. No cameras or other recording equipment (legal reasons, plus they would be a distraction for the performers, and inconsiderate to other audience members). 3. If you're late, you'll be seated at the next quiet part of the show, like a scene change when the stage crew is changing the set. Until then, wait where the ushers tell you to wait, and keep your mouth shut. When the usher tells you they can seat you, go where they tell you to go (the seat specified on your ticket), walk calmly, don't dawdle, and don't be noisy (a whispered "excuse me, please, sorry" to other people you're trying to get past is considered normal). Sit down and wait quietly for the show to continue. 4. If you need to go to the bathroom in a hurry, try to wait until the end of the scene. Leave quickly but calmly, tell the ushers you need the bathroom, and when you're done, the same procedure applies as before - you'll have to wait until a scene change when nothing is happening on the stage other than what the stage crew is doing. During my times as an usher, I don't recall anyone having to run out for the bathroom. I did have to remind a few people of the "no food or beverages" rule. I do remember people arriving late, sometimes. The thing is, the performance dates were also at the time of year when the Stanley Cup playoffs (NHL hockey) were going on. Most people in the audience were couples, and there was one night I could assume the game was a bit of a nail-biter, as a whole flood of people came in at 5 minutes to curtain. As I was seating them, I heard whispers all around me: "What was the score when you left home?" As far as situations on cruise ships go, it's flabbergasting why they don't just have ushers to regulate these latecomers. It sounds like a massively disorganized free-for-all, and so very unprofessionally run.

[@stsfuzzybear4613]

On land ushers go home at the end of the night. On cruise ships they have to be fed and housed besides being paid.

[@Shan_Dalamani]

@@stsfuzzybear4613 So it's better to have chaos?

[@arcticfox50]

Plus these are 45-minute shows - not 2 1/2-hour theater productions - if you can not sit through a 45-minute presentation whether you like it or not, you should not bother going. We're talking adults here, not 6 years olds.

[@Shan_Dalamani]

@@arcticfox50 You do realize that adults sometimes have medical issues, right?

[@arcticfox50]

@@Shan_Dalamani Certainly do..., needing to go to the BR in an urgent/emergency situation is one thing, getting up and walking out in the middle of the show because it is not your cup of tea is a whole different thing,

[@chch1059-u7b]

Agree, people should not get up and leave if they are in the front of the theater, nor come in 30 minutes into the show and walk in front of people

[@ricknolte6846]

Saw a comedian call out someone for a bathroom break once. He asked her "could you hear us in the bathroom? We could hear you!" Your theatre etiquette is on point Tony.

[@mariebrooks7341]

My personal etiquette is to sit towards the back on the left of right side not in the middle of the theater, arrive while the lights are up and the show has not started, I leave when the lights come up and patiently wait as we leave the theater. I volunteer at arts theaters in my city and most patrons arrive before the show starts, go to the bathroom during intermission or they leave quietly and return quietly. The doors do not open for leaving until after the lights come up, patrons can leave at any time before the lights come up but most do not, they wait until the performance stop and the performers take their bow. If if disrespectful to arrive late and stroll down front during a performance, sit in the back. Unless it is sold out performance, we sit people in the balcony or in the back if they arrive late and they can go to their front seats during intermission. If it's a sold out show and they have front row seats, they are seated based on the stage managers instructions to the house manager. Ushers escort them to their seat, they cannot just stroll down front.

[@robertraymond6576]

We did not have small bills to tip the porter. He yelled that he hopes we have a horrible cruise!!

[@sharlamiller7424]

We don't over pack and carry on, so we don't have to worry about our luggage being dumped in the ocean. Happens more than people realize.

[@RobEisley]

I am keto, so the turkey and ham sound GOOD but the “Honey” would be the ‘turn-off’ for me.

[@maryanncapece2623]

Hi Tony. Prayers for the family of the man who passed. I would have the shrimp cocktail and a baked brie, . For the entree I would have roasted turkey . For dessert I would have the fruit plate and cheese plate. If you're not feeling well during a show it's perfectly ok to leave. However, probably not coming back. Definitely arriving late for a show you should sit in the back. I'm thinking if they had travel insurance that would have been covered, depending on the insurance they had. As always thank you for all you do ❤

[@pamelaarcher6122]

RCC should pay the lady. Good grief.

[@Marvin-P]

The triple CCRRUUUUUUUZZZZIIIGGG hands!😂 ps Royal Carribean, give up that $325!

[@andrewsabol5045]

Thanks for the updates Tony😊

[@kingsgaurd]

It is always ok to leave a "bad show" if you find it in poor taste or just do not enjoy it. However, do not go back in, just get up and leave. This is especially true with comedians, where the show can go in a lot of different directions.

[@jacquelyns9709]

Luggage damaged? This is why you get insurance. Who actually dumped the luggage in the water, Crew members or shore workers. If it was shore workers, then the cruise line doesn't owe them anything.

[@lindyduree2229]

On my first Princess cruise I had to get up and leave for the restroom, I was towards the back. It was the chef presentation, the chef called me out, I hollered back I needed the bathroom and would be back. He said okay, people laughed. I was trying to be good and quiet. I was not offended, I hope others were okay.

[@jibbs78]

That's why I always sit near the back

[@Adam_The_Archivist]

What the Duck?? Surf & Turf!! And when you got to go… YOU GOT TO GO!! 💩 Thanks Tony!!

[@elondaaustin9994]

Yes they should compensate for the full amount. Especially when they did the damage. Like I been saying all along we the people are paying for the cruise ships to be built so they are going to send the cost to you

[@carmelaesposito4761]

A million more passengers, means a ton more revenue and record profits, yet they continue to raise prices, raise gratuities, cut services. It is us, the loyal cruisers, that continue to be nickel and dimed to pay for all this.

[@jimdunlop4427]

We always sit 2nd row center for all shows. We arrive 30 minutes early and would never leave during the show....very disrrespectful.

[@teresah5318]

The obvious question I have for the person who had their luggage dropped in the ocean is: Did you have cruise insurance? As far as the having to get up in the middle of a show, if you got to go then go but stand in the back when you come back. I have done that. Not wanting to disturb others. One time, there was a speaker in the middle of the day, wasn't sure if it was my cup of tea so I sat in the back. Well, I got through about half of it, decided I didn't want to listen anymore, got up to leave and the speaker said something. I just shrugged as I was leaving. Oh well. Thanks for sharing!

[@pameladurand1027]

It's a show on a cruise ship... People need to settle down..lol

[@MaryAnn-is8ku]

We cruised out of Miami and it was seamless. They do a great job embarking and disembarking!

[@germyw]

“But you ain’t bona fide” 😂😂

[@bmills9821]

If the cruise line dropped my luggage in the water or even lost it there is zero chance that 300.00 would cover what was in it. That would barely cover the cost of the luggage with nothing in it.

[@liztrumble9238]

If I had to leave during a show to use the restroom I wouldn’t go back to my original seat in the front. I would stay in the back.

[@debbief2882]

Watching them load luggage, that is always a fear of mine.

[@teresamiller5412]

As we go into a show we are not sure about, we carefully choose seats that allow us to leave.

[@bethselinger4024]

I work as a director of live theater productions. It is our house policy that if you need to leave in the middle of a show, you will only be permitted back in the theatre at the end of the act if it is standard 2-3 act show. If it is a musical, you may enter at the end of a song during the (hopeful) applause.

[@markwalker619]

If the cruise line drops my bag in the ocean, it's gross negligence. A 300 dollar max refund is unacceptable. I believe the maximum an airline can be liable if they lose your bags is 3800 dollars domestically and 1700 dollars internationally per person. If items are destroyed, they need to pay much closer to the airline numbers

[@arcticfox50]

You must fly some great airlines - those are high limits, especially domestically - Ours are a maximum of $1700, and if you have high-cost items, you have to declare them ahead of time, and purchase extra insurance, Just like at home, if you have an expensive machine of some sort, artwork, or jewelry, you have to have a special rider to cover that, or you get basic coverage.

[@jeffmagill8703]

I'm glad to see you back from the family cruise, Tony!

[@high-pov2670]

They should replace or reimburse for the items you can prove were destroyed. Losing the luggage is one thing, but dropping it into the water is an entirely different level of incompetence.

[@ruthkringle1353]

I’m usually leaving when the performers are done. Games are usually coming up.

[@BobbieJames-xt2cu]

They should refund the total amount since it was the cruise ships fault for damages.

[@beachblythe]

I saw this Reddit. I do believe that most clothing could be washed and be perfectly fine. Other items should be paid in full .

[@bobbymeyer5306]

Honey Glazed Ham it is!

[@karenjensen2345]

You can leave during announcements for sure! I would never leave mid show.

[@Emari0002]

A pair of lululemon leggings coat about $100ish, what they were asking for the entire luggage "they dropped" seemed fair.

[@mariestubbs9222]

Re: Leaving the Theater; So I just came back from the NCL Bliss (I sent you an email with some thoughts Tony). The Jersey Boys show in the theater was 110 Minutes and it overlapped with the Glow Party. A lot of people left early so they could attend. They sat everywhere. It happens...you are on vacation and don't want to miss out on anything. I see no problem in this. We personally stay to the end, after the cruise director speaks as that is when the lights come on. For safety sake, this is the time to go for us. Others do their own thing their own way and no judgment here. As far as Thanksgiving dinner...hey, I already had mine in Canada on Oct 14th but if offering another, yes, Turkey all the way. Love it and it seems it is the only time to get it...especially if someone else is cooking it and of course, cleaning up afterwards. Love ya all!

[@curtissalden]

Not that I would ever set foot on a Carnival ship, but with this being just a pretend adventure, I would take the Ham & the Turkey.

[@Bobrogers99]

Re the "robbed" passenger, the $323 claim sounds eminently reasonable, and they should have paid it without question. I would take RC to small claims court, and for a higher amount.

[@Timmiehere]

Were the items actually damaged and not repairable? Did they get stuff back?

[@arcticfox50]

You are going to go to the time and expense of small claims court for $23?? That is all that they asked for that was not reimbursed.

[@Bobrogers99]

@@arcticfox50 It's the principle of the thing!

[@arcticfox50]

@@Bobrogers99 which one?

[@Shan_Dalamani]

If the cruise lines drops your luggage in the ocean, they should compensate for all of it. Replace the contents plus the luggage. After all, it's their fault, and no fault of the passenger.

[@thetruth6852]

If I have to get up at a show I will. I paid my money just like y’all did‼️

[@margaretatter4743]

When you got to go,ya gotta go. Sometimes things happen.

[@richardbrabham7107]

I agree with you on seating protocol

[@JustShelby888]

I agree with you completely about if you sit close you gotta just sit through the show unless it’s an emergency. For me personally I always sit in the back because I never know how long I wanna be there. But also if nature calls and you get up and you’re in the front row you just gotta wait till it’s a good break to Get back to your seat just hang out in the back till then.

[@jimtewa8096]

As always Tony fantastic show, God Bless you and your family Brother, please keep those prayers coming on my health issue.

[@michaelalbert5518]

I am not a prisoner in the theater...I can leave any time I want and if I am not enjoying the show, I am not wasting my time for something I dont like

[@scottreich1420]

Yes, for every piece of luggage the cruise line drops in the ocean, they should give the passenger the extra $23. If that's going to be a problem, stop dropping luggage into the ocean!

[@Samsowner10]

Hey Tony I was recently on the Jubilee. During a comics joke, a guy jumped up and ran out of the theater holding his bottom. The comic joked on him the rest of the show. Lol his friends remained but he didn’t return.

[@raymondball1680]

I might have to sample more than one item on the entree menu. After the show, I either leave as early as possible or stay late to avoid elevator/restroom congestion.

[@karengatz3022]

Thanks for the news.

[@debbipurcell8108]

I don’t mind if someone leaves the theater during a show if they leave quickly. What bothers me is when someone comes late. Theater is often full and the late comers stand in the way of others trying to see the show.

[@mackey719]

Royal is not compensating the customer. Their insurance is settling the claim & Royal only receives a report quarterly of annually on claims settled.

[@kengodbold1142]

I have seen the shows that were at a point where being rude to leave was the least of my worries.

[@johns4545]

It's a restroom, not a bathroom.

[@gfisher7031]

My husband and I were on a carnival cruise back in the day and was watching the dock workers putting the luggage carts on the ship and backing up with the forklift back into another cart and knocked it into the water.

[@GoinBand2]

If I had a restroom emergency (and I have), I have left in between songs and during applause, and I haven't come back for the rest of the show. I would rather stay in the restroom and be 'safe and sure' than come back to my seat only to have to leave again.

[@lindastover9541]

Great video ❤❤❤❤

[@allenfidler5161]

Great questions!

[@GayesyJ]

I was once so bursting to pee that I absolutely HAD to leave before the end of the show. I really didn’t want to because the show was so fantastic, but I knew if I didn’t it would not be good! 😳 So I slipped out as quietly as I could (was not in front rows). The show was almost over (I thought) so I had whispered to hubby I would wait outside but I heard it was still going. So I slipped back inside and stood inside the doors. Turned out they ended up doing massive encore performances that went on for about fifteen minutes so glad I went back in. I ended up dancing in the space near the door and enjoyed the end of the show so much. No way could I have lasted had u not run off to the loo! 😂

[@Merlinda107]

I've heard of the suitcase in the water at Brisbane port a year or two ago so it's not the first time this happened to someone's bag. Not to mention the bag should be discarded after being in the dirty water. Very shoddy!

[@ruthkringle1353]

I saw a piece of luggage fall off on the pier. They eventually stopped and grabbed it.