Customer Delight in Service Encounter - Experiential perspective

  Рет қаралды 7

Dr. Sakkthivel Annamalai Manickam-Marketing 5.0

Dr. Sakkthivel Annamalai Manickam-Marketing 5.0

Күн бұрын

This video portrays the experience of service encounters and the aspects leading to creating customer delight or distress. The video explains the modes of reducing distress and enhancing the customer delight

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