Customer is FURIOUS with how engine is returned, I’m lost for words and he wants a refund!

[@tothethreshold.9965]

No mate, you are absolutely responsible for how it arrives. Couriers can only do so much and that was not packaged properly, it was a large heavy item and should have been returned strapped down on the pallet which the customer had already provided. Not packed in weaker materials than my mrs ships handmade kids toys in. Now the parts need material removing again which cannot be replaced reducing the life of the parts not to mention the extra time the customer has to wait for his parts. Usually i am fully supportive of Barum, but in this case you absolutely dropped the ball.

[@cbattman]

You need to watch how Curtis from Cutting Edge Engineering KZbin channel packages up his finished stuff. I think you'll learn a bit. Don't send heavy, sharp metal stuff in cardboard boxes Lee......Strapped down on pallets mate, then it doesn't get thrown in the back of vans and ruined

[@eliotmansfield]

that rappa band tool is handy for strapping down too

[@PaulG.x]

I once saw small plywood crate get thrown 3m out the back of a truck onto a loading dock. The crate had "Coherent Handle With Care" stenciled on it - inside would have been a $100,000 watercooled laser , judging by the dimensions of the crate.

[@tonywoodford9164]

Love that channel

[@kiwibobnz9812]

And stop putting cylinder heads in banana boxes that might be a good idea

[@wobbler6372]

You put a flywheel in a cardboard box and you questions how people sent it to you . Geez

[@matthewjenkins1161]

So you sent out large heavy machined parts that arrived well protected on a pallet, in a flimsy cardboard box without so much as a bit of "FRAGILE" tape and think the lesson to learn is for customers to be more careful???? I can understand just how furious the customer must have been.

[@scorpnz4433]

Sending fragile items by a normal courier is a no,no there are specialist couriers for that & you pay for the privilege. Realistically both items should've been wrapped in bubble wrap then wrapped in thick hard corrugated cardboard & sent in separate box's that were also thick then wrapped unmercifully with duct tape. duct tape or any decent tape stops box's from splitting open when dropped or whatever the hell happened there

[@1977gm]

Still blaming the delivery company for kicking it around, which is bs tbh, impossible to throw a 45kg pallet around with a head and flywheel, a box on the other hand is damaged as soon as its lifted, it had been at 4 depots before me so imagine trying to lift that box a dozen times at various depots its gonna be gubbed aint it. Unfortunately the camshafts had been fitted loosely into the head allowing the camshaft bearing cap studs to bounce off the flywheel and through the box to the ground and 2 of the caps dont slide on their studs anymore cause their bent slightly. Even if it had arrived bk in my superb home made pallet i wouldve still had to strip the valves bk out as the head had some traces of machining swarf. An early 20XEJ big valve guide coscast head treated like a brick in a carrier bag. So glad i sent it with old camshafts and tappets fitted or the new stuff would be covered in metal shavings, ive had to supply the customer FOC with one of my own coscast heads now to the value of 1200 quid so we are down nearly 2k because someone never had a duty of care for someones property. I was prepared to deal with this on a professional level as per telephone call with john but lees put it on the channel so might as well let the people know our misfortune. Also the invoice was destroyed in the box and is very vague , stating overhaul, so we havnt a clue whether the valve seats have been recut and if so the valve stem lengths dont look to have been machined to match? Was also sent bk with a broken exhaust stud in the head not bothered with (tbh we had forgot to ask to have the stud removed) obv it wasnt noticed. A truly terrible experience mean if for example ricky at re performance was doin donuts in lees lambo he wouldnt want to take it bk there would he? We feel the same there is not a chance that heads going back there in a million years!!!!!!

[@Ben-Dixey]

It's never Lee's fault, he's had a lifetime of blaming others for the things he mucks up, when it happens so often I guess that becomes the standard response. We've seen it so many times over the duration of this channel, great entertainment but I feel very sorry for all the unfortunate customers.

[@nevsmate8663]

hmmm... never, ever pack heavy/bulky items in a soft carton box & only wrapped in bubble wrap(small bubbles).They will be bounced around in the back of vans, trucks & trailers! As this particular customer provided a small pallet, I would've ensured the rebuilt item(s) return in same packing/pallet.

[@ralfie8801]

If I were to ship something like those parts on a pallet, I would fill well expect my parts to ship back to me on that same pallet or a better one.

[@vanbilly8387]

Years ago, I ordered three three-wheel mini motorcycles, the kind for two people where one person sits in a side car. They were delivered by DHL several days apart. They were shipped inside of an angle iron cage, with a heavy duty cardboard box covering the outside, except for the bottom. The boxes were all marked "This Side Up", but you could see the bottoms of the units by looking underneath the crates. They were all secured inside the angle iron cage framework and wired securely in place, but the third to arrive looked like it had been open up, and the wiring was loose, as if it was untied and hastily wired back. There were three guys who made the last delivery and they were eager to ask questions about the mini racers. They went so far as to say that they had removed the cardboard to get a good look at them. I opened the last one up after they left and discovered that it had also been removed from the metal cage that it was shipped in, and it was pretty banged up. They had unbolted/disassembled the angle iron cage and removed the racer, then sloppily put it back together and delivered it. I contacted DHL and they told me to get an estimate on repairing the damage, and pretty much blew it off as if it meant nothing to them.

[@The-Mattman]

Only way to ship anything metal like that is on bolted/ strapped to a pallet. That cardboard box was pretty poor, did you really expect that to do the job ?

[@keithgreen9009]

I was surprised they even considered using a cardboard box 🤔

[@johnrussell5245]

For years my company sent parcels all across the country and Europe. Then I visited the main hub of a well known parcel courier. I was shocked at how parcels were routinely treated-which was considered normal. As a result of what I saw I told my staff that for any parcel they packaged, they should feel comfortable dropping it from shoulder height onto a concrete floor. If it couldn't stand that treatment, it's safe arrival wasn't guaranteed. Secure packing is an art.

[@itsverygreen532]

That is shocking packaging! John might tell you he "wrapped it up really well" but that is awful. Yes, you ARE responsible for the "it being kicked about out the back of a van" because your packaging should expect that. We have shipped hundred, no thousands of bits of electronics around the world and had nothing damaged in transit because our packaging is 100% up to it. Ask yourself when you have packed it, would you lob it off the end of the bench and be 100% confident it it being fine. If not, it is not correctly packed! Just make it a rule that anything over 10kg will be shipped back in a strong box on a small pallet. Get in a stack of used small pallets and used Euro pallets. Charge the customers for the pallet if they don't supply one. Just put it in your standard terms. Small items, if you don't consider the customers packing good enough for return, repack in your own NEW high quality box and proper packing (not used bubblewrap) and charge a packaging fee. Do not rip them off, just charge what it costs you. Make space for a proper packing area, and get a proper strapping machine to plastic strap it before you ship it. If the customer sends it down on a half pallet, send it back on a half pallet in a nice new box, with your logo. If the customer sends it down in a good box, send it back on a half pallet in a nice new box, with your logo and charge them for the pallet because it is policy anything over 10kg goes out on a pallet. If the customer sends it down in a crappy box, send it back on a half pallet in a nice new box, with your logo and charge them for the pallet because it is policy anything over 10kg goes out on a pallet. If you can't walk into the workshop and find a pile of pallets in the packaging area, with all the supplies needed to pack stuff well, then you haven't provided your staff with the equipment to do a good job. It's not just about getting it sent back safely, it is about creating a first class impression of a first class product before they even open the box!

[@Nicknofish]

Never take the mick out of a customer's handiwork. Not wise. 😮

[@mikedavies4387]

These guys always do

[@michaelslee4336]

@@jacketrussell He has shown this type of thing before that his hand is above the part but just looks like it’s right in there due to the camera making it appear so.

[@thefieldofdreams_]

Moral is you haven't packed it well Lee, you have to pack it as it came. Every day is a school day

[@alamocannon3791]

I work for a delivery company, Putting heavy metal items on a cardbored box is asking for trouble. You should have sent it back the way it came, On a pallett, strapped down. I know it costs more, but you you would`nt have to sort out the damage !! Lesson learnt ...

[@Ben-Dixey]

The cheapest way to transport heads and flywheels would be jiffy Bags. Hope that helps.

[@Ben-Dixey]

@@alanrichardson1672 😆👍 Excellent point, he will save even more on packaging costs when he reads this.

[@garrypritchard1658]

You don't know that newton metres mean an your a engine builder engineer which mabey the reason you have so much trouble with customers??????

[@robthompson819]

Poor poor package that Lee, the customer must have been seething, you said on your Channel if anyone sends you a package make sure it’s packed correctly, eat your words man 🤦‍♂️, I say get the lambo out and deliver it back to Scotland in person🤷‍♂️, another learning curve for Barum engines

[@Baz-er6it]

As a one time delivery driver I was given a load of farm machinery parts in a simple cardboard box. However well you think it is wrapped, it's just not adequate as the package will be moved several times and there's a real risk of damage, with sharp edges tearing through and exposing the item. The customer sent it to you on a small pallet, sensible thing to do was keep it and send it back the same way.

[@flickit6825]

“If you do send something here please make sure you package it correctly and we will do our best to do the exact opposite on return”.

[@madeljacky]

Not wanting to get all technical here but the saddle is the part that runs on the lathe ways on the bed, the carriage is below the saddle, the cross slide, compound slide and tool post are above the saddle I wouldn't worry if you don't know the names of the parts of a lathe, if you can use one that's what maters. Keep the very interesting videos coming, you and Issac are doing great with the content.

[@rbull8416]

Just shows what type of business you run. Another customer having to file a lawsuit because of your stupid actions.

[@SharonD369]

Come on Barum Engines, all the weight in a cardboard box….

[@johnnie5wreckingyard]

Whats the moral of the story ? Yes you are responsible for a shit packaging job 😂 Wtf did you think was gonna happen 😅

[@paulmeaden6705]

How unimpressed would you be if a company sent you your own engine or parts to you in this state. Very unprofessional of you . Pay the customer out and up your game in the future .

[@nigelk780]

I dont think it's the customer that needed packing advice and understand why he is pissed I would be. Rubbish packing on your side Im afraid.

[@markmawson1]

So why didn't you put it back in the box the customer sent it to you in.

[@martincday007]

Full marks for not hiding from the customers complaint, but I am not convinced that you have learnt a lesson. Pack for the worse possible delivery, the courier company can't be expected to handle every parcel with kid gloves. Deliver things well packaged and it will be money well spent as customers will be impressed.

[@twalsh51]

It was beyond stupid to pack an engine in a cardboard box. If you had any consideration or sense you would put it in a timber box filled with some cushioning material which would also be far cheaper than what it's going to cost now.

[@keithgreen9009]

Hard to advise you on how to parcel a component you don't want to get damaged, but a cardboard box would not be my first , second or third choice even for professional presentation

[@HcpquadsNbikes]

Who ships engine in cardboard boxes 🤦🏽‍♂️🤦🏽‍♂️

[@tomserna6722]

I was tasked to go to a freight forwarding company with an expensive diesel generator component for a sailing yacht when I asked for a Marine Equipment Supplier. When I asked if it would be shipped carefully, the bloke said "Okay, just hold the box out at arms length and drop it!" I said What? No way! Bloke then informed me that the conveyor belt system at the airport had a 4 foot drop off the end of one conveyor to the other. Needless to say, we ended up using Road Freight.

[@martinstone3656]

To be honest how on earth do you think single wall cardboard and bubble wrap is going to protect a lump of metal thats more than capable of breaking out of its packaging, have to say its a very poor way to send anything out today. Now I service and rebuild fishing reels and send them all over the world inc USA, Canada, Japan and much of Europe, some of them have rather large values to them so packaging has to be above and beyond, I do go the extra mile by building a box out of correx sheeting inside a double walled box, when taped up ready to go I can stand on the box no problem and trust me I aint no lightweight. Only ever had one issue in 20 years where one reel arrived at its destination crushed beyond use, the Royal Mail were the company that gave me the issue and its thought the box was dropped off a pallet and crushed under the wheels of a forklift, the owner sent it back to me and I replaced it for him free of charge, the tossers at the Royal Mail wouldn't pay out because I never had the original receipt for the reel that was made in Sweden in 1978. The way stuff is sent now is something you need to keep an eye on but scrimping on any packaging will serve you right, its up to your company to get it back where it belongs in as best condition as possible. I will say one thing Lee when you get a few minutes to yourself go on youtube and look at videos from delivery company's, Its quite frightening how they get treated regardless of there name

[@wobbler6372]

Lack of brains

[@apj6y]

Royal Fail are shambolic in their handling of packages, and I avoid using them where possible, as they've previously dropped my expensive deliveries over a 7ft gate. They're just lazy and careless.

[@thomasm.hindiii6605]

Lee, you should invest in a few shipping containers, either in plastic or in wood. You can always charge a core charge for the containers and when the customer return the container you give them a refund. This is something we did....yes it costs a few bucks in the beginning but it saves you in the long run. Sometimes we had special metal frames for the engines that could be knocked down to save space. You might to want to look into something like this, it is a good customer service and can be used if a customer wanted to send you something but can not pack it up for shipping. Just an idea and food for thought.

[@logtothebase2]

As other have said, you have to formally up your logistics, dont just commit to wrapping things up better in the future, adopt some standards and have a process for customer feedback on every shipment, it makes a big perceptual difference as well, look at all the engineering that goes into sending an iPhone. It is perceived as part of the product an indicative to your engineering quality.

[@peteb5343]

We are not really responsible for it getting kicked around in the back of a van or whatever… totally the wrong attitude sir !! if it’s packaged correctly then there will be no issues. at what point did someone “think” that packaging was acceptable ? Or would even survive ? there are plenty of options to move items around the country, I have a guy I use who charges by the mile, have sent plenty of things with him in the past, everything arrived in the condition it was dispatched. Not overly expensive considering the value of items sent.. but not a “cheap” option either.

[@waikanaebeach]

Plywood box bolted down items inside with packaging filler and if over 40kg, pallet. Never cardboard for heavy items….

[@waynestevens3662]

Heavy items ALWAYS go in wooden boxes SECURLEY fastened down, as an ex HGV driver and Courier your parcels are a football/rugby ball/misile in the hands of handelers at the sorting hub AND if they arnt securley held in the trailer (they never are securley held!!) they are misiles that move around with the inertia when travelling. Wrap it like its going Australia via a Rugby Training ground and you will be fine. 😁

[@multirole240]

Bloody hell Lee, your both in engineering and you don't know the name of your lathe parts. Shame on both of you. I'm sorry to say together with the packaging incident I'm beginning to wonder if your professionals of amateurs.

[@iantaylor5558]

Your packaging was disgraceful, all heavy items need palleting... and you telling customers to package correctly is unbelievable ... sort yourselves out first!

[@PaulG.x]

I'm highly skeptical of this "knife edging" - sounds like another load of unresearched bollox. It used to be thought that wide inlet and exhaust valve angles gave the best straight through gas flow , then someone did actual fluid dynamic measurements and now all inlet and exhaust valve angles are as narrow as possible. People polish ports to a mirror finish but fluid dynamics show that a textured surface gives the best flow characteristics , nature gave sharks skin like this to make them more efficient in the water and we put dimples on golf balls for the same reason.

[@RatchetMonkey]

Who on earth sends a flywheel and a cylinder head in a flimsy cardboard box? 😭..sorry but that is incompetence and should have been in a wooden shipping crate. Then you comment and ask people to send stuff to you well packaged? 😅 Cant fault the customer for kicking off. You should specify that heavy items should be sent via a courior in a wooden crate so you can return as sent, if not add extra for shipping materials on the invoice, will save you what you've lost on the job in time.

[@chieft3357]

This is J & J Racing LLC in Sherwood Arkansas, USA. A suggestion if you will, when packaging heavy machined parts, please separate them. When shipping or receiving, I like wooden crates. Wooden crates can be built to fit the part to be shipped very easily. Old pallets for wooden framing and 1/4in plywood w/the proper wood screws and boom, you got a box.

[@johnsavery6926]

Concerning knifedging cranks I always run a parall enjoy cut along the length of the crank this ensures a consistent set point on the jurnals as for the lack of power on the compound slide I used a power drill but have mounted a stepper motor for better control enjoy

[@jagracershoestring609]

If you do not know how to use a machine, leave it to a skilled man. I am amazed you get any customers at all. You treat your customers with contempt.

[@djwarren5081]

I have never seen so much swarf on a lathe in my life.

[@andrewbreaker8999]

Regarding the packaging, i have medical accessories delivered every month, sometimes that box is damaged, even though it says handle with care, they come in cardboard boxes. When i worked in dealership, everything come in wodden crates or on a pallett. Think pallet would or wooden crate would be better to use, its more storage and a little bit more expensive, but you know it will get to destination safely. But great content, i find the engineering you do fascinating.

[@Aidan.17]

All couriers in Australia are utterly hopeless. I had a fragile item delivered recently that showed evidence of having items much heavier put on top (despite box advising not to put anything on top of it) plus multiple 30mm holes punched through the box. Item was ok but only due to the person shipping going completely over board with bubble wrap inside the box.

[@Everydoghasitsday259]

Totally unacceptable for you to package a customers items like that

[@russelljones-d4h]

I can,t understand why you didn,t send it back on the pallet he sent it on,it was his property,where is his pallet? you must have nicked it to put another customers parts on, keep John away from parcels,let him play with his loverly Austin 7.

[@1977gm]

Yeh im raging mate. Made an absolute arse of us up here. I spent an hour packaging that head and flywheel

[@GARDENER42]

Shuttering ply is cheap, as is strapping. Cardboard & bubble wrap ain't for cylinder heads & flywheels.

[@parcfermeautospa4745]

should've sent it back on the supplied Pallet.

[@davidorf3921]

Honestly the reputable courier companies often have maximum loads for cardboard boxes of specific sizes, if you are going to ship anything heavier it needs to be in a fitted wooden crate or strapped to a palate, again the good couriers will send out a suitable vehicle if you tell them it's on a palate and give size and weight

[@seanbissett-powell5916]

I doubt the courier would pay out on insurance, sadly it does look inadequately packed. At very least it should be in a wooden crate with polystyrene or similar packaging to absorb shock. But probably better in a crate on a pallet (that way, it's unlikely something heavy would get put ion top). You could even make it part of the service, that for engines and parts you deal with regularly you send out customised pre-made packaging to the customer with a deposit system, and arrange for collection of the packaging after it's back with the customer.

[@markcherriman6136]

Your fault . Ridiculous packaging . Lesson learnt .

[@patthewoodboy]

it arrived on a pallet , you send it back on the same pallet , only a fool does otherwise.

[@johnburns5783]

Stop using Evri for your deliveries 😂😂😂

[@mikehipperson]

Formerly known as 'Herpes' as you don't know if you have it until it starts to itch! Stop John the cost out of his tea/biscuits money or sell his 750 Austin! 🤣🤣🤣

[@milesfinch]

Think it was DHL

[@johnburns5783]

@@milesfinch Ahh must have been. Evri would have thrown it over a fence 6 streets away 🤣🤣🤣🤣

[@wobbler6372]

Parcel force are the only decent courier out there

[@apj6y]

@@milesfinch DHL have an auto-sort, with around a mile of conveyor belts with 45 degree inclines that would lead to packages such as cylinder heads rolling over and over again until the outer packaging is destroyed. Definitely something to keep in mind, and not to ship heavy items such as these in cardboard. Must be strapped to a pallet 100% 👍

[@matthewmachin5614]

Lee come on mate ffs who in their right mind packages a head and fly wheel together for a start and then in a cardboard box, fair enough if the items were scrap but not when you’ve just machined them, all on you that is mate

[@1977gm]

I made a pallet and had the flywheel screwed onto the top of the pallet then shrink wrapped, somehow i had a bad feeling about the lack of communication during the process then that happened. Cost me nearly 2k after supplying the fella with another head yesterday morning😢😢😢

[@MatthewGriffiths-p4f]

The comments are more entertaining than the video. Keep it up barum, always good content to read or watch 😅

[@kizzerplowright]

fair play for been so honest. I admit I'm not a business owner but a customer, I have bought lots of cylinder heads from ebay and other sites, 1 in ten turn up damaged, when packed in just bubble wrap and cardboard. I cant overstate how frustrating it is. As a business I can appreciate how you cant pallet everything. But if you get 6 by 4 sheets of 5/6mm plywood rap tape bubble rap box in cardboard. A lot better than just cardboard Alot cheaper than palette 6 by4 sheets take up no space against the WALL.

[@dalejones3862]

Spend a bit more time pallet everything and double wrap maybe trebble wrap not best idea to pack it in a cardboard box

[@sumkunt0r]

Isaac has it correct saddle, cross and compound. I would give you a job anytime mate! You show willing and intelligence, both are needed 😎 Lee please stop triggering my OCD by leaving the mill you use for facing heads and blocks with the table near the end of its travel! My instructor in the machinists training school threw a dippy fit if you left a machine like that. (sorry about the rant)

[@stevewright5936]

Pretty much self inflicted damage. That was never going to survive a currier company's journey unscathed in a cardboard box. You only need to look at an Amazon van to realise that. 🤦

[@garywhitehead1643]

Lee Use a battery drill at low speed on the feed handle. Saves a lot of winding.

[@ataxpayer723]

The newton metre is a measurement of torque. One newton metre is equal to approximately 0.738 pound-feet.

[@JohnSmith-vi5pz]

Rather than turn the crankshaft around to knife edge the other side, I feel you could just swap for a left hand tool and rotate the compound the same number of degrees the other side of zero. It should be a far quicker job.

[@colinscutt5104]

as a Pallet delivery guy ,you'd be better off sending parts on a pallet ,parcel couriers assume every box can be lobbed, thrown, rolled or dragged with no issue . stuff on a pallet however as long as its secured well and not overhanging the pallet will be fine barring accidents, also pallet networks have much better insurance,paper trail and generaly more carefull workers

[@fredjames9867]

People pay good money they expect a good service . Putting in a box was all about cost cutting 15 quid to 85 quid pallet

[@jacketrussell]

18:19 - Made me wince! 😮

[@khimbittle7705]

you do your best? packaging a head in a cardboard box?

[@wobbler6372]

Unbelievable how he thinks he's entitled. These days

[@richardhorton4563]

After 40 years engineering ‘man and boy’, I was forced to retire on health grounds, but I love the channel. I recognise the techniques you use having spent many years on Colchester and Ward manual lathes. My final years were done using a multi axis CNC milling machine. Oddly I didn’t trust CNC lathes, not sure why, but give me a 7 axis mill and I loved it. I’ve also done wire eroding (EDM) with Agie machines and laser machining on Trumph and Bystronic along with others. I love the move to the more technical “hands on” style videos. Brings back many happy memories. My father was a motor engineer, so I guess it’s in the blood. I miss it terribly but wheelchairs, swarf, blood, muck and bloody great blocks of steel don’t mix well. I never really gave it up as I built up a 3d printer for fun. Keep those videos coming, keep an old man very happy.

[@paulgibson490]

Don't trust carriers they can damage anything no matter how hard you try get it packaged correctly.

[@mmmmmmmmmmmmmmm420]

This deserves an unreserved apology and a full refund. I don't hear this in the video.

[@SICKIX]

Absolute incompetence and laziness. Good job.

[@ScottP4466-rf3ki]

I wouldn't trust this outfit with my lawn mower engine, Fred Flintstone had better machinery ! Need some upto date kit with proper guards, come on stop buying the flash toys and up your game !

[@tracer1127]

To say they aren’t responsible for the delivery getting bashed about is ridiculous. Of course they are, it’s part of you running a professional business making sure that products are packaged correctly and returned to the customers in first class condition. If you can’t be arsed to return stuff properly it just makes you look half soaked and that you couldn’t care less. You ain’t kidding with the Fred Flintstone analogy. Dear me.

[@denisbassom172]

Have to agree with the other comments, a cardboard box isn't really suitable for a cylinder head etc without A LOT of bubble wrap and decent parcel tape. Live and learn!

[@mgreene1409]

You might check out instant foam packaging. Certainly not as cheap as bubble wrap but it is immensely more protective.

[@LexiBerk]

For the money you're charging. Take the time to make crates using ply or Sterlingboard and 2x2s or similar. Doesn't take a lot of time in the grand scheme, and keeps customers happy.

[@autopatina8337]

The guy sent engine parts on a pallet & you returned them in a cardboard box.🤔 No need to ask the internet.. You need to review your admin/logistics & in any case make this guy whole.

[@kyleb1958]

Imagine being the customer and seeing this episode and the comments section... really dropped the ball here didn't ya fellas. I hope you at least learn from this hey

[@timeandmaterialsdanforth5511]

You messed up sending it.. He had it on a pallet for a reason. If it comes on a pallet then youre obligated to return it on a pallet.. Good on you for taking care of it and not making excuses.. Good on ya mate..

[@thewaywardgrape3838]

Something you've failed to mention: The procedure in place to prevent this again. As so far, you've admitted the issue in a way that doesn't inspire confidence. Have you investigated your courier's operating procedures? Have you investigated the courier that was responsible for the delivery? Are there systems in place to prevent this?

[@daledavies2334]

If I was shipping engine parts I would build a wood box to ship in. Best to be able to strap or bolt it down. Do not ship the block assembly with the head loose. Bolt the head on even if just 20 ftlbs torque on the bolts.

[@ringo196]

When someone sends you a head or whatever get them to bubble wrap it and put it in a plastic box with a lid, they can picked up anywhere

[@jeffreygoss8109]

In the US the postal service could break an anvil during delivery

[@sprograt]

Don't pack heavy metal items in cardboard packaging, we never package heavy metal items in cardboard for that very reason. Strap heavy items onto the pallet with heavy duty plastic strapping or metal strapping taking care to protect the item from the strap marring the item.

[@ambydaly5713]

Compound slide handy for 3 start threads. Some turners don’t know that. Being ex jigborer I do saving my trainee turner from reprimand.

[@AndrewNeilBaird]

Saw a DPD van take a speed bump in Edinburgh at about 40mph on the east end of the Braid road (20mph limit) The driver hit his head on the van roof , both rear wheels kicked about a foot if the ground . And the stuff inside .... Crash boom as all the contents of the van got smashed to bits . Flippin idiot was on his phone as he drove .

[@pebrede]

Always pack your items as if they are going deck cargo on a submarine and handled by BA baggage smashers. Never underestimate the abilities of people to damage your goods. Take care and play safe.

[@MDAdams72668]

The packing is definitely your mistake ALL heavy parts must be paletted and or crated I would apologize to the man and hope he is satisfied with a $0 bill

[@Andyspeeder7]

Got to remember that the courier only delivers it to the Hub then it goes on conveyor belts to it's truck/trailer, conveyor belt machine moves forward into the trailer at height and as boxes and parcels start falling off the belt and start piling up, as that happens the conveyor belt gets pulled back a bit at a time until trailer is full and heavy boxes get handled worse because it's heavy (how dare you send something heavy) and just get thrown about........ Put it in a secure wooden box and secure it to a pallet is the best way...... or pay for direct drive same day delivery

[@TamTran-vw7zm]

Re: knife edging. Is this the dark web I've been hearing about? 😖

[@carbongsxr750]

How are these hacks still in business? Everytime they show up in my feed its about angry customers or getting sued?

[@williamgeardener2509]

Everyone is blasting Barum Engines for the shoddy way they returned goods to a customer and not ONE word of apology or explanation from Barum Engines. That in itself is quite enough to mark them down as the last shop on earth do deal with. That's some really bad PR they did here.

[@ivanhorban340]

Own up to your bad packaging methods and correct them. A flywheel in a paper box? Do you ship your engines in foam boxes? Oh I see, poor packaging means more complaints about shipping companies and more videos for you. You could also not do a motor run before shipment, after all, your are perfect and it is everyone else who makes the errors. Lost for words, you mean. it is "Never My Fault".

[@funkiwikid6106]

Now ya got ya slides in order, can you explain why you go to all the trouble of machining off and totally destroying all the balance that engineers spent a long time getting right ?

[@adamhopkinson6363]

Don't use cardboard, make a claim against the courier.

[@adamhopkinson6363]

@@stevekelly5166 Yeah absolutely, there is no way they would admit any liability.

[@SourBogBubble]

WTF sends in on wood pallet sends back in a BANANA BOX!!! you DO NOT HAVE YOUR HOUSE IN ORDER!!!

[@ashleyreid3141]

Only way to send stuff is in a wooden crate- saves untild hassles!

[@TheGarageGamer86]

I work in IT, and whenever I send something I ask myself would this survive being kicked around like a football? Then pack it accordingly, freight companies are savage with packages!

[@scotty281976]

Might be an idea to cable tie 6mm plywood on machined faces in future. Then screw it down on a small pallet through the head bolt holes with m6 threaded bar and repair washers

[@ambydaly5713]

Put in a rule how you are going to pack those type of parcels and instruct all your employees to that effect. Yes compound slide.