Customer is FURIOUS with how engine is returned, I’m lost for words and he wants a refund!

We show how we knife edge a crankshaft as requested by you guys in the comments, boring the Cosworth block didn’t go to plan, plus we have a very unhappy customer

[@nevsmate8663]

hmmm... never, ever pack heavy/bulky items in a soft carton box & only wrapped in bubble wrap(small bubbles).They will be bounced around in the back of vans, trucks & trailers! As this particular customer provided a small pallet, I would've ensured the rebuilt item(s) return in same packing/pallet.

[@ralfie8801]

If I were to ship something like those parts on a pallet, I would fill well expect my parts to ship back to me on that same pallet or a better one.

[@vanbilly8387]

Years ago, I ordered three three-wheel mini motorcycles, the kind for two people where one person sits in a side car. They were delivered by DHL several days apart. They were shipped inside of an angle iron cage, with a heavy duty cardboard box covering the outside, except for the bottom. The boxes were all marked "This Side Up", but you could see the bottoms of the units by looking underneath the crates. They were all secured inside the angle iron cage framework and wired securely in place, but the third to arrive looked like it had been open up, and the wiring was loose, as if it was untied and hastily wired back. There were three guys who made the last delivery and they were eager to ask questions about the mini racers. They went so far as to say that they had removed the cardboard to get a good look at them. I opened the last one up after they left and discovered that it had also been removed from the metal cage that it was shipped in, and it was pretty banged up. They had unbolted/disassembled the angle iron cage and removed the racer, then sloppily put it back together and delivered it. I contacted DHL and they told me to get an estimate on repairing the damage, and pretty much blew it off as if it meant nothing to them.

[@alanrichardson1672]

The customers packing was very good you said so yourself, it's your return packaging was next to none existent. I feel for the customer having to deal with your inadequacies and having to repack and return. Unbelievable absolutely unbelievable!!!

[@tothethreshold.9965]

No mate, you are absolutely responsible for how it arrives. Couriers can only do so much and that was not packaged properly, it was a large heavy item and should have been returned strapped down on the pallet which the customer had already provided. Not packed in weaker materials than my mrs ships handmade kids toys in. Now the parts need material removing again which cannot be replaced reducing the life of the parts not to mention the extra time the customer has to wait for his parts. Usually i am fully supportive of Barum, but in this case you absolutely dropped the ball.

[@kiwibobnz9812]

And stop putting cylinder heads in banana boxes that might be a good idea

[@oompie3083]

No heavy components in a cardboard boxes.

[@danneumann3274]

I do it all the time but very carefully. I heavily stretch wrap item to a plywood cut to fit perfectly in the bottom of the box, then stuff the box with wood cut to prevent movement then put a board same as the bottom board on top before closing the box. I then Use a full roll of tape around the outside of box alternating tape direction. I then always put heavy stickers on all box sides. It takes a few minutes but i have never had a lost or damaged box. I always ship signature on delivery if the contents are costly. I ship tool and die tooling which are often thousands of dollars and I take no chances. sometimes I even line each side of the box with wood. I I spend 3 weeks building a tool, why not spend 30 minutes on proper packaging

[@ScottP4466-rf3ki]

It's always someone else's fault - never the boss aye ! Who on earth would package a cylinder head in a cardboard box !

[@wobbler6372]

You put a flywheel in a cardboard box and you questions how people sent it to you . Geez

[@matthewjenkins1161]

So you sent out large heavy machined parts that arrived well protected on a pallet, in a flimsy cardboard box without so much as a bit of "FRAGILE" tape and think the lesson to learn is for customers to be more careful???? I can understand just how furious the customer must have been.

[@scorpnz4433]

Sending fragile items by a normal courier is a no,no there are specialist couriers for that & you pay for the privilege. Realistically both items should've been wrapped in bubble wrap then wrapped in thick hard corrugated cardboard & sent in separate box's that were also thick then wrapped unmercifully with duct tape. duct tape or any decent tape stops box's from splitting open when dropped or whatever the hell happened there

[@cbattman]

You need to watch how Curtis from Cutting Edge Engineering KZbin channel packages up his finished stuff. I think you'll learn a bit. Don't send heavy, sharp metal stuff in cardboard boxes Lee......Strapped down on pallets mate, then it doesn't get thrown in the back of vans and ruined

[@eliotmansfield]

that rappa band tool is handy for strapping down too

[@PaulG.x]

I once saw small plywood crate get thrown 3m out the back of a truck onto a loading dock. The crate had "Coherent Handle With Care" stenciled on it - inside would have been a $100,000 watercooled laser , judging by the dimensions of the crate.

[@tonywoodford9164]

Love that channel

[@johnrussell5245]

For years my company sent parcels all across the country and Europe. Then I visited the main hub of a well known parcel courier. I was shocked at how parcels were routinely treated-which was considered normal. As a result of what I saw I told my staff that for any parcel they packaged, they should feel comfortable dropping it from shoulder height onto a concrete floor. If it couldn't stand that treatment, it's safe arrival wasn't guaranteed. Secure packing is an art.

[@flydieselair]

Sounds like he shipped it to you properly on a small pallet. You can't ship a flywheel and cylinder head in cardboard, it will never survive.

[@sharkeyist]

Id be pissed too if id gone to the effort of making a wooden pallet/box to send it in, only for the company not to put it back in said box for the return trip. Sorry barum, but this is totally your problem, and from personal experience, im surprised your courier is being so good about it.

[@timeandmaterialsdanforth5511]

Yup

[@SkylarkCamperAdventures]

If customer sends it down on a half pallet, then send it back on a half pallet.

[@alanrichardson1672]

Irrispectiveof how the customer ships to you, Barum are responsible for the return packaging and it needs to be done correctly and fit for purpose. You need to include

[@supermotos]

What kind of clown show operation is this? That shipping is embarrassing guys.

[@thefieldofdreams_]

Moral is you haven't packed it well Lee, you have to pack it as it came. Every day is a school day

[@The-Mattman]

Only way to ship anything metal like that is on bolted/ strapped to a pallet. That cardboard box was pretty poor, did you really expect that to do the job ?

[@keithgreen9009]

I was surprised they even considered using a cardboard box 🤔

[@itsverygreen532]

That is shocking packaging! John might tell you he "wrapped it up really well" but that is awful. Yes, you ARE responsible for the "it being kicked about out the back of a van" because your packaging should expect that. We have shipped hundred, no thousands of bits of electronics around the world and had nothing damaged in transit because our packaging is 100% up to it. Ask yourself when you have packed it, would you lob it off the end of the bench and be 100% confident it it being fine. If not, it is not correctly packed! Just make it a rule that anything over 10kg will be shipped back in a strong box on a small pallet. Get in a stack of used small pallets and used Euro pallets. Charge the customers for the pallet if they don't supply one. Just put it in your standard terms. Small items, if you don't consider the customers packing good enough for return, repack in your own NEW high quality box and proper packing (not used bubblewrap) and charge a packaging fee. Do not rip them off, just charge what it costs you. Make space for a proper packing area, and get a proper strapping machine to plastic strap it before you ship it. If the customer sends it down on a half pallet, send it back on a half pallet in a nice new box, with your logo. If the customer sends it down in a good box, send it back on a half pallet in a nice new box, with your logo and charge them for the pallet because it is policy anything over 10kg goes out on a pallet. If the customer sends it down in a crappy box, send it back on a half pallet in a nice new box, with your logo and charge them for the pallet because it is policy anything over 10kg goes out on a pallet. If you can't walk into the workshop and find a pile of pallets in the packaging area, with all the supplies needed to pack stuff well, then you haven't provided your staff with the equipment to do a good job. It's not just about getting it sent back safely, it is about creating a first class impression of a first class product before they even open the box!

[@1977gm]

Still blaming the delivery company for kicking it around, which is bs tbh, impossible to throw a 45kg pallet around with a head and flywheel, a box on the other hand is damaged as soon as its lifted, it had been at 4 depots before me so imagine trying to lift that box a dozen times at various depots its gonna be gubbed aint it. Unfortunately the camshafts had been fitted loosely into the head allowing the camshaft bearing cap studs to bounce off the flywheel and through the box to the ground and 2 of the caps dont slide on their studs anymore cause their bent slightly. Even if it had arrived bk in my superb home made pallet i wouldve still had to strip the valves bk out as the head had some traces of machining swarf. An early 20XEJ big valve guide coscast head treated like a brick in a carrier bag. So glad i sent it with old camshafts and tappets fitted or the new stuff would be covered in metal shavings, ive had to supply the customer FOC with one of my own coscast heads now to the value of 1200 quid so we are down nearly 2k because someone never had a duty of care for someones property. I was prepared to deal with this on a professional level as per telephone call with john but lees put it on the channel so might as well let the people know our misfortune. Also the invoice was destroyed in the box and is very vague , stating overhaul, so we havnt a clue whether the valve seats have been recut and if so the valve stem lengths dont look to have been machined to match? Was also sent bk with a broken exhaust stud in the head not bothered with (tbh we had forgot to ask to have the stud removed) obv it wasnt noticed. A truly terrible experience mean if for example ricky at re performance was doin donuts in lees lambo he wouldnt want to take it bk there would he? We feel the same there is not a chance that heads going back there in a million years!!!!!!

[@Ben-Dixey]

It's never Lee's fault, he's had a lifetime of blaming others for the things he mucks up, when it happens so often I guess that becomes the standard response. We've seen it so many times over the duration of this channel, great entertainment but I feel very sorry for all the unfortunate customers.

[@honda.spares.man1]

You done a horrendous job on packing that and victim blaming or diverting the blame on everyone else.

[@Nicknofish]

Never take the mick out of a customer's handiwork. Not wise. 😮

[@mikedavies4387]

These guys always do

[@michaelslee4336]

@@jacketrussell He has shown this type of thing before that his hand is above the part but just looks like it’s right in there due to the camera making it appear so.

[@Baz-er6it]

As a one time delivery driver I was given a load of farm machinery parts in a simple cardboard box. However well you think it is wrapped, it's just not adequate as the package will be moved several times and there's a real risk of damage, with sharp edges tearing through and exposing the item. The customer sent it to you on a small pallet, sensible thing to do was keep it and send it back the same way.

[@banditkiddy]

Sorry Lee, but its your fault that the packaging is so poor. It obviously arrived with you in good condition, why dont you keep the packaging it arrives in and reuse it ?

[@stephenporter5886]

The inadequacies of packing when you return ANY goods to your customers is 100% down to you...... I am not surprised your client was upset with you guys. You really dropped the ball on this.

[@BeardTheGamer]

The customer packed the item correctly, your company failed to do the same but you constantly say if a customer sends something to you make sure its packed correctly. Pot Kettle Black comes to mind... Always someone elses fault I guess, its the easy way out of a sticky situation!!

[@MayorofDipshittery-lq7if]

Everything is a complaint in this company 🤷‍♂️🤷‍♂️🤷‍♂️🤷‍♂️🤷‍♂️🤷‍♂️

[@johnnie5wreckingyard]

Whats the moral of the story ? Yes you are responsible for a shit packaging job 😂 Wtf did you think was gonna happen 😅

[@arzemagic]

You could’ve just put it in an old Tesco bag and sent it like that, for what good that box was😮

[@Ben-Dixey]

The cheapest way to transport heads and flywheels would be jiffy Bags. Hope that helps.

[@alanrichardson1672]

I think used brown paper and string could be slightly cheaper😂

[@Ben-Dixey]

@@alanrichardson1672 😆👍 Excellent point, he will save even more on packaging costs when he reads this.

[@garrypritchard1658]

You don't know that newton metres mean an your a engine builder engineer which mabey the reason you have so much trouble with customers??????

[@robthompson819]

Poor poor package that Lee, the customer must have been seething, you said on your Channel if anyone sends you a package make sure it’s packed correctly, eat your words man 🤦‍♂️, I say get the lambo out and deliver it back to Scotland in person🤷‍♂️, another learning curve for Barum engines

[@ataxpayer723]

The recent packaging saga, is another good reason for you to have a part time workshop assistant, who could chase parts, clean the workshop, pack parts and arrange shipping.

[@itsverygreen532]

But make sure they understand what "well packed" actually means ... because John clealry doesn't!

[@alamocannon3791]

I work for a delivery company, Putting heavy metal items on a cardbored box is asking for trouble. You should have sent it back the way it came, On a pallett, strapped down. I know it costs more, but you you would`nt have to sort out the damage !! Lesson learnt ...

[@alanrichardson1672]

Barum don't get that packaging is an invoice line item that has a cost attached.

[@SharonD369]

Come on Barum Engines, all the weight in a cardboard box….

[@julianpritchard2558]

I , a good few years ago, did a lot of packing, for an antique dealer, who has a TV show! And we always made wooden boxes from ply to send out any expensive or easily damaged items . Send items all over the world like this and never had any issues

[@madeljacky]

Not wanting to get all technical here but the saddle is the part that runs on the lathe ways on the bed, the carriage is below the saddle, the cross slide, compound slide and tool post are above the saddle I wouldn't worry if you don't know the names of the parts of a lathe, if you can use one that's what maters. Keep the very interesting videos coming, you and Issac are doing great with the content.

[@flickit6825]

“If you do send something here please make sure you package it correctly and we will do our best to do the exact opposite on return”.

[@nigelk780]

I dont think it's the customer that needed packing advice and understand why he is pissed I would be. Rubbish packing on your side Im afraid.

[@paulmeaden6705]

How unimpressed would you be if a company sent you your own engine or parts to you in this state. Very unprofessional of you . Pay the customer out and up your game in the future .

[@keithgreen9009]

Hard to advise you on how to parcel a component you don't want to get damaged, but a cardboard box would not be my first , second or third choice even for professional presentation

[@rbull8416]

Just shows what type of business you run. Another customer having to file a lawsuit because of your stupid actions.

[@martincday007]

Full marks for not hiding from the customers complaint, but I am not convinced that you have learnt a lesson. Pack for the worse possible delivery, the courier company can't be expected to handle every parcel with kid gloves. Deliver things well packaged and it will be money well spent as customers will be impressed.

[@tomserna6722]

I was tasked to go to a freight forwarding company with an expensive diesel generator component for a sailing yacht when I asked for a Marine Equipment Supplier. When I asked if it would be shipped carefully, the bloke said "Okay, just hold the box out at arms length and drop it!" I said What? No way! Bloke then informed me that the conveyor belt system at the airport had a 4 foot drop off the end of one conveyor to the other. Needless to say, we ended up using Road Freight.

[@shamrock1577]

It was beyond stupid to pack an engine in a cardboard box. If you had any consideration or sense you would put it in a timber box filled with some cushioning material which would also be far cheaper than what it's going to cost now.

[@martinstone3656]

To be honest how on earth do you think single wall cardboard and bubble wrap is going to protect a lump of metal thats more than capable of breaking out of its packaging, have to say its a very poor way to send anything out today. Now I service and rebuild fishing reels and send them all over the world inc USA, Canada, Japan and much of Europe, some of them have rather large values to them so packaging has to be above and beyond, I do go the extra mile by building a box out of correx sheeting inside a double walled box, when taped up ready to go I can stand on the box no problem and trust me I aint no lightweight. Only ever had one issue in 20 years where one reel arrived at its destination crushed beyond use, the Royal Mail were the company that gave me the issue and its thought the box was dropped off a pallet and crushed under the wheels of a forklift, the owner sent it back to me and I replaced it for him free of charge, the tossers at the Royal Mail wouldn't pay out because I never had the original receipt for the reel that was made in Sweden in 1978. The way stuff is sent now is something you need to keep an eye on but scrimping on any packaging will serve you right, its up to your company to get it back where it belongs in as best condition as possible. I will say one thing Lee when you get a few minutes to yourself go on youtube and look at videos from delivery company's, Its quite frightening how they get treated regardless of there name

[@wobbler6372]

Lack of brains

[@apj6y]

Royal Fail are shambolic in their handling of packages, and I avoid using them where possible, as they've previously dropped my expensive deliveries over a 7ft gate. They're just lazy and careless.

[@markmawson1]

So why didn't you put it back in the box the customer sent it to you in.

[@IncognitoChild]

You know I'm a somebody that comes out in full support of you when you get overbearing customers with questionable or bogus warranty claims. In this instant: you are a professional company and it looks like amateur hour, has taken place as far as packaging is concerned. I'm fully with your customer on the "poor standard" and their frustration at receiving something that poorly packed. While are you can't be held responsible for the actions of your courier service, you are directly responsible for making sure that the packaging is adequate and fit for purpose for the size and weight of the item that you are shipping. That said I ship everything with clear labels informing the courier that items are not only fragile but they need to be transported and stored a certain way up, yet the amount of pictures I receive confirming delivery, where the items are on their sides and the labels giving instruction have been ignored. You have to anticipate all couriers to be in human 🤣😫😭 It wasn't shipped via Evri or Hermes by any chance?🙄

[@1977gm]

Dhl done nothing wrong, i appreciate your intelligent comment...thanks

[@HcpquadsNbikes]

Who ships engine in cardboard boxes 🤦🏽‍♂️🤦🏽‍♂️

[@thomasm.hindiii6605]

Lee, you should invest in a few shipping containers, either in plastic or in wood. You can always charge a core charge for the containers and when the customer return the container you give them a refund. This is something we did....yes it costs a few bucks in the beginning but it saves you in the long run. Sometimes we had special metal frames for the engines that could be knocked down to save space. You might to want to look into something like this, it is a good customer service and can be used if a customer wanted to send you something but can not pack it up for shipping. Just an idea and food for thought.

[@logtothebase2]

As other have said, you have to formally up your logistics, dont just commit to wrapping things up better in the future, adopt some standards and have a process for customer feedback on every shipment, it makes a big perceptual difference as well, look at all the engineering that goes into sending an iPhone. It is perceived as part of the product an indicative to your engineering quality.

[@dannycrooks8462]

Need to start putting parts in wooden boxes

[@peteb5343]

We are not really responsible for it getting kicked around in the back of a van or whatever… totally the wrong attitude sir !! if it’s packaged correctly then there will be no issues. at what point did someone “think” that packaging was acceptable ? Or would even survive ? there are plenty of options to move items around the country, I have a guy I use who charges by the mile, have sent plenty of things with him in the past, everything arrived in the condition it was dispatched. Not overly expensive considering the value of items sent.. but not a “cheap” option either.

[@waikanaebeach]

Plywood box bolted down items inside with packaging filler and if over 40kg, pallet. Never cardboard for heavy items….

[@terencehawkes3933]

You should package things properly. Wooden boxes and pallets - no cardboard boxes

[@waynestevens3662]

Heavy items ALWAYS go in wooden boxes SECURLEY fastened down, as an ex HGV driver and Courier your parcels are a football/rugby ball/misile in the hands of handelers at the sorting hub AND if they arnt securley held in the trailer (they never are securley held!!) they are misiles that move around with the inertia when travelling. Wrap it like its going Australia via a Rugby Training ground and you will be fine. 😁

[@PaulG.x]

I'm highly skeptical of this "knife edging" - sounds like another load of unresearched bollox. It used to be thought that wide inlet and exhaust valve angles gave the best straight through gas flow , then someone did actual fluid dynamic measurements and now all inlet and exhaust valve angles are as narrow as possible. People polish ports to a mirror finish but fluid dynamics show that a textured surface gives the best flow characteristics , nature gave sharks skin like this to make them more efficient in the water and we put dimples on golf balls for the same reason.

[@jagracershoestring609]

If you do not know how to use a machine, leave it to a skilled man. I am amazed you get any customers at all. You treat your customers with contempt.

[@chieft3357]

This is J & J Racing LLC in Sherwood Arkansas, USA. A suggestion if you will, when packaging heavy machined parts, please separate them. When shipping or receiving, I like wooden crates. Wooden crates can be built to fit the part to be shipped very easily. Old pallets for wooden framing and 1/4in plywood w/the proper wood screws and boom, you got a box.

[@Mike-gr2ok]

Sorry Lee awful packaging

[@djwarren5081]

I have never seen so much swarf on a lathe in my life.

[@RatchetMonkey]

Who on earth sends a flywheel and a cylinder head in a flimsy cardboard box? 😭..sorry but that is incompetence and should have been in a wooden shipping crate. Then you comment and ask people to send stuff to you well packaged? 😅 Cant fault the customer for kicking off. You should specify that heavy items should be sent via a courior in a wooden crate so you can return as sent, if not add extra for shipping materials on the invoice, will save you what you've lost on the job in time.

[@johnsavery6926]

Concerning knifedging cranks I always run a parall enjoy cut along the length of the crank this ensures a consistent set point on the jurnals as for the lack of power on the compound slide I used a power drill but have mounted a stepper motor for better control enjoy

[@multirole240]

Bloody hell Lee, your both in engineering and you don't know the name of your lathe parts. Shame on both of you. I'm sorry to say together with the packaging incident I'm beginning to wonder if your professionals of amateurs.

[@albertsmith1048]

Man to man, this time you fked up mate. Own it and learn the lesson. 👍

[@Aidan.17]

All couriers in Australia are utterly hopeless. I had a fragile item delivered recently that showed evidence of having items much heavier put on top (despite box advising not to put anything on top of it) plus multiple 30mm holes punched through the box. Item was ok but only due to the person shipping going completely over board with bubble wrap inside the box.

[@johnnuttall6112]

DANCE OF THE CUCKOOS SPRINGS TO MIND Fxxxxxx card board box ? when did you post it APRIL THE 1ST

[@user-dz9qe2tn2z]

I can,t understand why you didn,t send it back on the pallet he sent it on,it was his property,where is his pallet? you must have nicked it to put another customers parts on, keep John away from parcels,let him play with his loverly Austin 7.

[@1977gm]

Yeh im raging mate. Made an absolute arse of us up here. I spent an hour packaging that head and flywheel

[@user-zw6kq9ed4u]

Hi Lee we used double or treble packaging on out parcels also we used to pay for the upgrade on the insurance and that saved a few time buts they can take six to nine months to pay in your case you would be better off with a crate system secured to a pallet especially when you consider the cost of your engines you send out

[@michaelkelly8861]

Guys hope the lesson is learnt.....you charge top prices for machining and associated fitting etc...but then send the items back in crappy cardboard. I appreciate that package costs are an addon which is included in your pricing (or should be) but common sense should prevail. Another factor is that you must use environmental packaging materials. Pallets also generally have to be loaded/offloaded by fork truck pallet truck and are heavy so therefore will cost extra£

[@1977gm]

No they dont. Mine was a 500mm x 300mm made up wooden box big enough for a head and flywheel so no fork lift necessary, a pallet barrow at most

[@patthewoodboy]

it arrived on a pallet , you send it back on the same pallet , only a fool does otherwise.

[@parcfermeautospa4745]

should've sent it back on the supplied Pallet.

[@dalejones3862]

Spend a bit more time pallet everything and double wrap maybe trebble wrap not best idea to pack it in a cardboard box

[@Everydoghasitsday259]

Totally unacceptable for you to package a customers items like that

[@GARDENER42]

Shuttering ply is cheap, as is strapping. Cardboard & bubble wrap ain't for cylinder heads & flywheels.

[@paulnolan1352]

Cheers Lee, keep things coming.

[@markcherriman6136]

Your fault . Ridiculous packaging . Lesson learnt .

[@johnburns5783]

Stop using Evri for your deliveries 😂😂😂

[@mikehipperson]

Formerly known as 'Herpes' as you don't know if you have it until it starts to itch! Stop John the cost out of his tea/biscuits money or sell his 750 Austin! 🤣🤣🤣

[@milesfinch]

Think it was DHL

[@johnburns5783]

@@milesfinch Ahh must have been. Evri would have thrown it over a fence 6 streets away 🤣🤣🤣🤣

[@wobbler6372]

Parcel force are the only decent courier out there

[@apj6y]

@@milesfinch DHL have an auto-sort, with around a mile of conveyor belts with 45 degree inclines that would lead to packages such as cylinder heads rolling over and over again until the outer packaging is destroyed. Definitely something to keep in mind, and not to ship heavy items such as these in cardboard. Must be strapped to a pallet 100% 👍

[@iantaylor5558]

Your packaging was disgraceful, all heavy items need palleting... and you telling customers to package correctly is unbelievable ... sort yourselves out first!

[@amandagardner565]

in my first ever full time job i was part time storeman while training as a component level service technician on electronic test equipment, EVERY instrument that came in had it's packaging labelled with the job number, so it went out in that same packaging, UNLESS the packaging was stuffed, in over 5 years at that job (1985 to 1990) only two thing i sent out were damaged in transit, and the packaging on BOTH looked like they had been dropped off the back of a tall truck.

[@andrewbreaker8999]

Regarding the packaging, i have medical accessories delivered every month, sometimes that box is damaged, even though it says handle with care, they come in cardboard boxes. When i worked in dealership, everything come in wodden crates or on a pallett. Think pallet would or wooden crate would be better to use, its more storage and a little bit more expensive, but you know it will get to destination safely. But great content, i find the engineering you do fascinating.

[@colinscutt5104]

as a Pallet delivery guy ,you'd be better off sending parts on a pallet ,parcel couriers assume every box can be lobbed, thrown, rolled or dragged with no issue . stuff on a pallet however as long as its secured well and not overhanging the pallet will be fine barring accidents, also pallet networks have much better insurance,paper trail and generaly more carefull workers

[@davidorf3921]

Honestly the reputable courier companies often have maximum loads for cardboard boxes of specific sizes, if you are going to ship anything heavier it needs to be in a fitted wooden crate or strapped to a palate, again the good couriers will send out a suitable vehicle if you tell them it's on a palate and give size and weight

[@user-zy5fl2sg6r]

The comments are more entertaining than the video. Keep it up barum, always good content to read or watch 😅

[@matthewmachin5614]

Lee come on mate ffs who in their right mind packages a head and fly wheel together for a start and then in a cardboard box, fair enough if the items were scrap but not when you’ve just machined them, all on you that is mate

[@1977gm]

I made a pallet and had the flywheel screwed onto the top of the pallet then shrink wrapped, somehow i had a bad feeling about the lack of communication during the process then that happened. Cost me nearly 2k after supplying the fella with another head yesterday morning😢😢😢

[@bobvallom2322]

I bet that seagull that damaged the box was called Steven

[@stevewright5936]

Pretty much self inflicted damage. That was never going to survive a currier company's journey unscathed in a cardboard box. You only need to look at an Amazon van to realise that. 🤦

[@kizzerplowright]

fair play for been so honest. I admit I'm not a business owner but a customer, I have bought lots of cylinder heads from ebay and other sites, 1 in ten turn up damaged, when packed in just bubble wrap and cardboard. I cant overstate how frustrating it is. As a business I can appreciate how you cant pallet everything. But if you get 6 by 4 sheets of 5/6mm plywood rap tape bubble rap box in cardboard. A lot better than just cardboard Alot cheaper than palette 6 by4 sheets take up no space against the WALL.

[@seanbissett-powell5916]

I doubt the courier would pay out on insurance, sadly it does look inadequately packed. At very least it should be in a wooden crate with polystyrene or similar packaging to absorb shock. But probably better in a crate on a pallet (that way, it's unlikely something heavy would get put ion top). You could even make it part of the service, that for engines and parts you deal with regularly you send out customised pre-made packaging to the customer with a deposit system, and arrange for collection of the packaging after it's back with the customer.

[@paulgibson490]

Don't trust carriers they can damage anything no matter how hard you try get it packaged correctly.

[@mmmmmmmmmmmmmmm420]

This deserves an unreserved apology and a full refund. I don't hear this in the video.

[@jacketrussell]

18:19 - Made me wince! 😮

[@patstevens2959]

Cheers from Oklahoma!! Love your channel Keep them coming! Ta!!!!!!!

[@sumkunt0r]

Isaac has it correct saddle, cross and compound. I would give you a job anytime mate! You show willing and intelligence, both are needed 😎 Lee please stop triggering my OCD by leaving the mill you use for facing heads and blocks with the table near the end of its travel! My instructor in the machinists training school threw a dippy fit if you left a machine like that. (sorry about the rant)

[@fredjames9867]

People pay good money they expect a good service . Putting in a box was all about cost cutting 15 quid to 85 quid pallet

[@stevefuller1779]

"A" series 1275 blocks are sometimes bored slightly out of true in order to find the thicker parts of the cylinder walls thus allowing to get the absolute maximum bore size, remember reading an article years ago where, I think it was John Cooper, bored a 1275 out to 1500 cc, he said " when you've ruined as many blocks as I have, you learn where the thicker bit are". Obviously, with sloping bores you have to take care using the ring clamp as that will sit square on the block face and you can break the rings easily.

[@hughbatchelor8599]

Hi Leigh. What does knife edging do to the overall integrity of the crank and effect the counter balance weights?? Cheers.

[@ataxpayer723]

The newton metre is a measurement of torque. One newton metre is equal to approximately 0.738 pound-feet.

[@garywhitehead1643]

Lee Use a battery drill at low speed on the feed handle. Saves a lot of winding.

[@thewaywardgrape3838]

Something you've failed to mention: The procedure in place to prevent this again. As so far, you've admitted the issue in a way that doesn't inspire confidence. Have you investigated your courier's operating procedures? Have you investigated the courier that was responsible for the delivery? Are there systems in place to prevent this?

[@kyleb1958]

Imagine being the customer and seeing this episode and the comments section... really dropped the ball here didn't ya fellas. I hope you at least learn from this hey

[@autopatina8337]

The guy sent engine parts on a pallet & you returned them in a cardboard box.🤔 No need to ask the internet.. You need to review your admin/logistics & in any case make this guy whole.