Customer Service Training: Never Argue

[@selinashaw4045]

:( if only that was true after a while it gets tiresome for a worker to keep the constant badgering all the time especially when they have snarky remarks.

[@Canity]

We find it really helps to focus on the positive. Whilst there will always be grumpy customers there are also often friendly, polite and grateful ones too and focusing on them will really help.

[@TheeBadKids]

1. Stay calm 2. Stay professional 3. Focus on the solution (not the anger) Your welcome 🤗

[@Fullspeed18]

I have to admit. I Need a lot of training in this, honestly, cos I tend to lose my temper in a similar scenario. It's Just my nature, and nobody has helped me out of this. I Need to be taught how to stay calm when I'm provoked and practice this a lot, until my brain crystallize the correct behaviour.

[@hamedhosseini4938]

Aww characters in this video were cute as! lol

[@Vampxiii_]

Now, may I ask, how can we work on not talking rude insults personally?

[@Canity]

It's difficult at times but we find that if you understand the customer is reacting to the situation rather than deliberately making a personal attack on you it helps you to keep a level head and handle the situation better. That doesn't mean it's ok for people to be rude to you though.

[@mgbm8335]

I don't have a live chat or customer service job but this channel somehow makes me laugh

[@PawelK198604]

So if the client says you something like this Do you think I'm an idiot?! We should replay: Off course sir ;-)

[@Canity]

It's best to ignore comments like that and remain focused on the solution i.e. I suggest we do xxx, will that work for you? Getting into an argument is never helpful to resolving the situation.

[@facultyofict3709]

You really made Me to laugh 👍

[@Neckername1]

I take another approach. Seems like too much of this makes for a case where bad behavior towards professionals is ok and acceptable. It is not. We are adults. So when you come to me and need help, and proceed to harass me verbally. You get no help and you also get to leave either willfully or with assistance from law enforcement. This results in one of the following. Either the person leaves and decides not to change and will not get what they want/need. Or they change and realize that behaving in such a way will keep them from what they want/need and they will change their behavior.

[@YEN_calisthenics]

1. *Customer verbally show its emotion* 2. Try to acknowledge their emotion and then provide potential solution.

[@sharathsharu9681]

Nice to get more knowledge thinks

[@Canity]

Glad you liked it

[@tranquilo.8620]

😂😂😂 the start tho

[@HH-vg5sb]

When customers become violent you have to call security.

[@MinerMends]

May I use this for my video? I will credit you guys!

[@Canity]

We don't allow other people to repurpose our content, however you can access our training library for up to 5 users via the Canity portal at www.canity.com/ for $100 per module

[@cincyhr8464]

This started out to be great! Can the word monkey be replaced? It could be considered offensive.....

[@Canity]

Unfortunately this is the sort of insult customer service staff sometimes have to deal with, often very offensive remarks. Our training aims to help staff with handling real life scenarios. We wish the general public were never rude or offensive but it's just not the case.

[@323martyrstreet8]

Respond don't react

[@robertolinosaccani4348]

Ok