Customer Service vs Customer Experience: Key Differences

Customer service is a term everyone is familiar with... unless you've been living under a rock. We understand what it means and as customers, we have very clear expectations of what good customer service should look like.
But over the last few years, another term has come to dominate a lot of business strategy: customer experience.
Faced with more competition than ever before, companies are clamoring to deliver the ultimate customer experience across multiple channels. The question is, what exactly is it?
In this video, we explore the key differences between customer service and customer experience. By understanding the remits of each idea, you can focus on creating a killer strategy to wow your customers and drive growth.
For information on how Talkative can help you achieve this, head to gettalkative.com

[@FolakeAgunbiadeCS]

customer service is reactive while customer experience is proactive! nice channel

[@amsyarsaszri1671]

Perfect explanation! Loved it! Thank you!

[@makeupfavs8193]

This was very useful. Clearest explanation on KZbin this far 👍🏾

[@christinebrini9538]

L

[@shegetsreal3764]

Great video thank you!

[@lalitmukati2853]

Love it

[@survivallastman6148]

so helpful nice channel

[@princechris2603]

Awsomness

[@Ethusiastic_]

Did you know company’s are using this for training purposes? If not I would look into copy right claims. If so never mind this comment!