What is customer service ? The 7 Essentials To Excellent Customer Service

[@christywalters3238]

I've worked in customer service for many years and this is by far the best and most concise customer service training video I have ever had the pleasure of watching. Your video is direct and to the point in aiding the viewer to quickly improve customer service! Thank you and I intend to refer back to this video periodically to ensure that I'm able to apply great customer service to all of my customers.

[@TheDavidBrownlee]

Thank you Christy! I appreciate you. I know you left this comment a while ago, but KZbin finally made it easy to respond :) For more free training in customer service, join me here: www.rockstarcustomerservice.com

[@k2me126]

Hi, I work in customer service where in we offer tech support to our customers. This video was very knowledgeable and did gave me a best idea the way I can work... It improved my conversation over the call and to understand my customer's issue and to help them with best resolution.... I also learned to say NO without actually saying that... I would be glad to know more about avoiding negative works and replacing it with something positive. Thanks, Anosh

[@TheDavidBrownlee]

Sunny Thombre Hi Anosh. Thanks for the comment! Replacing "No" with something positive, revolves around explaining to the customer what you CAN do to help them solve their problem or issue. If you can't solve it, by stating what you can offer them changes their own focus from a negative to something positive if what you are offering is of value to them. For more information, reach out to me at RockStarCustomerService dot com and that training will go even deeper in depth. Cheers! David

[@ChaseTerrier]

three steps of customer service: 1) Don't tell your customer what you think of him2) No, really, don't tell your customer what you think of him 3) I am being serious, do NOT tell the customer what you really think of him

[@TheDavidBrownlee]

Thanks Chris! Big shout out to you and your work family at MAA. Glad you found this video helpful. Feel free to share it via facebook, twitter or email with your colleagues or anyone you think would get value out of the training. In the next few months I'll be posting more trainings for you guys.

[@TheDavidBrownlee]

Thanks for the comment Alexis. The first day (and everyday for that matter) look to your supervisor and management for training, company rules, and guidance as to how they want you to do your job. As time goes on, you will realize if the company is in line with your personal values and on how you think you should treat customers and provide excellent customer service. Hope this helps! David

[@UrbanSipfly]

I feel that one of the most difficult challenges for me is the ability to project confidence that enables me to smile & relax. I want the person standing before me to feel that I do care. But sometimes, my words get jumbled that self defeats my intent. Coach David...Your video is exactly what I need. Thanks!

[@TheDavidBrownlee]

Hi there! That's great news. Glad to help in anyway I can. If you would like another training resource, go to RockStarCustomerService dot com for more free training and a full-length training program option as well. Best - Coach David

[@jilow]

I'd also just recommend practicing with a friend what you want to say,, or in front of a mirror. Literally just write out word for word a couple of things you want to say and say it. This can just get you used to telling a stranger these things, just say it like it's a line in a movie. As you get more comfortable you'll be able to keep improving it, until it flows. Simply write it out and repeat it, and you'll get better in no time. Best of Luck.

[@muhammadawaisazamkhan5851]

Hi Sir, I am going to start my first job as a CUSTOMER SERVICE MANAGER in Australia regarding Supermarket. I have done Customer Relationship Management & Human Resources Management, this video was just like I have studied. But you teaching style is extremely professional it was very useful for me. Need more professional points to keep in mind while serving the Customers. Thanks

[@TheDavidBrownlee]

Thank you! It's my pleasure to serve you! If you want more training, visit me at www.PureCustomerService.com. We'll take excellent care of you. Cheers, David

[@zebscurrah833]

Hi David, I am completing a Certificate III in Business and this video was recommended to watch. I also work in Customer Service and I plan on making that my career. This video provides amazing information that I can relate to and use on a daily basis! Thanks heaps!

[@HWPMEDIA]

I must be honest. I watch this video on a daily. Thanks for the vital information. This is an important part of the success for any business!

[@TheDavidBrownlee]

Thanks! I am glad you enjoy the video daily. I truly appreciate your comment. There are more videos to come. Visit the sites above for more in-depth training as well. Cheers - Coach David Brownlee

[@trryhn]

Great training. I love that it was straight to the point and didn't waste my time with self promotions for other trainings. 12 1/2 minutes of training done in 12 1/2 minutes, not 60 minutes to get to the 12 1/2 minutes. Will definitely search out more trainings by David Brownlee!

[@TheDavidBrownlee]

Thank you! Glad you enjoyed it. I do have some new trainings coming your way this month. Cheers - David

[@jeffreystaton6772]

"Customers need to feel important." So true. Great presentation, sir. Enjoyed it. Thank you.

[@TheDavidBrownlee]

+Jeffrey Staton Thank you!

[@richardgarza21]

Hi david ! I am a supervisor with Tmobile customer care and we use a lot of the same principles you speak of, and you are spot on with everything you speak of. Great video and the enthusiasm you have for customer care is something that is greatly appreciated!

[@TheDavidBrownlee]

Hi Richard! Thanks for your comments. I am glad you found value in the video. Be sure to subscribe and stay tuned for more videos to come. Cheers.

[@josueroses1934]

This is great because I work in customer service and I'm learning how to improve the experience they receive, also I will start my own bussiness in January, I really apprecciate your video, it's very helpful.

[@amarakaoroma8419]

Hi, I really appreciate your presentation, it gave me an in-depth of how to handle my client as Customer Service Representative. Viva to you Mr. David.

[@MrFaithfulyaya]

Excellent advise. Thank you. I am seeking employment as a customer service rep!!! I feel prepared, after hearing you.

[@TheDavidBrownlee]

Congratulations Lela! Best of luck to you.

[@darwinetienne4335]

As a customer service representative with years experience, i agree with every single word he says and will add that he basically summed up what great customer service is in this one video...this is awesome!

[@TheDavidBrownlee]

+Darwin Etienne Thank you! If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/

[@andrewbrindley9393]

Hi David We used your video today in our Senior Team meeting here at AJ Social Care to help us drive our customer service. Thank you for the insightful tips and advice. Regards Andrew

[@TheDavidBrownlee]

Hi Andrew-Your very welcome! I am glad you and your team got value from the video. All the best to you and your team and check back for more videos.

[@mosesishola1882]

I just want to thank this video & CoachdavidBrownlee. After watching this video a night before my interview with Duke Energy. I got the job! This video really set my confidence, how to rapport with customers on the phone. Thank you once again.

[@Call_Me_Ted]

I'm glad I'm not the only person trying to help the customers and the businesses we work for. I'm just trying to help the customers and sell the products. I just wish my manager sees this.

[@TheDavidBrownlee]

Feel free to forward this video to your manager. I hope it helps. Thanks for your comments! I truly appreciate it. For more training on communication and customer service visit me at RockStarCustomerService dot com

[@spencerd100]

CoachDavidBrownlee

[@victoriatung4735]

I think this is an excellent training module for 7 essentials to excellent customer service. Coach David Brown is an excellent coach and teacher.

[@TheDavidBrownlee]

+Victoria Lau-Tung Thank you! If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/

[@edwardfrederick4547]

This is so great and appropriate for many (if not ALL) of our local businesses here in Grenada in the Caribbean. Value for money is the source of customer disgruntlement in my neck of the woods. Thanks for sharing your well put together video presentation on What is Customer Service.

[@TheDavidBrownlee]

Your very welcome Edward! Thank you for your comments. if you ever need any training in your neck of the woods I am on the next fight out there! Be well, and if you need additional, formal training, come visit me at RockStarCustomerService dot com! Cheers, David Brownlee

[@jeannehampton7264]

Excellent presentation! I will use this for my training class. Thank you!

[@TheDavidBrownlee]

+Jeanne K. Hampton Your welcome! If you want an in-depth training program for your students, check out my RockStarCustomerService Training Program. Hope this helps. Cheers! rockstarcustomerservice.com/get-started/

[@sunsetprivatesecurity4204]

Thank you for the information. I believe that customer service is one of the most important aspect of any business. You can have the hottest product in the market, but if your employees lack customer service skills, you will not success in life.

[@joyceanne245311]

This is great. Thanks to Mr.David Brownlee for sharing this knowledge to us. This would help a lot of people.

[@TheDavidBrownlee]

Thanks Joyce! I sure hope so. My goal is to help as many folks as I possibly can. Stay tuned for more videos to come.

[@danielledavis2826]

I wish everyone can think like this. I really do everything in this video. This video explains customer service as simple, but some people in this world cannot grasp that. P.S Reyna, Richard =), CVS Pharmacy, Florida

[@TheDavidBrownlee]

Hi Richard, you're right; not everyone grasp what excellent customer service is. I'm glad you do, and thanks for comment. Best to you in your career and stay tuned for more videos to come.

[@michaelrotich4555]

Excellent,, I keep listening all over and I strongly feel my Customer Service Experience is growing...Keep it up.

[@TheDavidBrownlee]

Thanks Michael! I hope you enjoyed it and got great value from it. Stay tuned for more upcoming videos.

[@marcpaisant]

Thank you for this video. I don't specifically work in sales, but every professional should be selling themselves a a product for their company. I will be passing this video on to my direct reports and other supervisors. Thanks again!

[@TheDavidBrownlee]

Thanks Marc! I appreciate your compliment and passing this video on. Be sure to stay tuned for more videos to come. Your supervisors can get more customized training at our websites listed above. Cheers - Coach David Brownlee

[@windl.k3850]

I am preparing for an interview next Tuesday, it gives me much skills, thanks a lot!

[@TheDavidBrownlee]

+Wind L.K You're welcome! Best of luck!

[@theflorgeormix]

brilliant and Mr. Brownlee is an great communicator of concepts here

[@GodsGenuineGrace]

Thank you so much for the video and the detailed summary in the description box. Awesome!

[@adnj1092]

This was an excellent, "to-the-point" video. This is needed because customer service is lacking in so many organizations.

[@TheDavidBrownlee]

Thank you! And yes, customer service IS lacking in so many organizations. I am glad you enjoyed the video and if you would like more training on customer service, visit me at RockStarCustomerService dot com. Cheers! David

[@abod91lax]

as a receptionist a love this video thank you so much for putting this on youtube

[@TheDavidBrownlee]

My pleasure! For more free training in customer service, join me here: www.rockstarcustomerservice.com

[@mrsmullins1151]

This will help me out when I get back in the workforce! Thank you for the great tips!

[@TheDavidBrownlee]

You're very welcome! Stay tuned for more videos to come. Best of luck to you when you get back!

[@platais]

Great class! I'm sure my student here in Brazil will enjoy what your lecture! Thank you

[@TheDavidBrownlee]

Thank you Breno! For more training, visit me as www.rockstarcustomerservice.com

[@thetimstar1]

Yeah thank you very much for that I've just did the course yesterday still waiting for my results for customer service course I just needed to revise and I enjoyed your course tutorial video thanks again

[@TheDavidBrownlee]

My pleasure Timi! I hope you got great value from the training. Best of luck to you in your work and stay tuned for new videos to come. Cheers!

[@SPIRITChel]

Thank you very much for your help. I ve an interview tomorrow for the position of Guest Relations Manager. I hope to be hired!

[@TheDavidBrownlee]

Good luck Spiritchel! You got this!

[@lataziad]

This video helped me to understand customers more and honestly helped me to fill up the employment form as well. :D thanks for this upload.

[@TheDavidBrownlee]

Nice! Glad it helped. If you would like more training on excellent customer service to help in your job, go to RockStarCustomerService dot com I'll be there :) - Coach David Brownlee

[@lorenamaldonado4984]

Excellent David, Congratulations, this video is awesome, Thanks for your positive energy and enthusiasm that makes the difference. God Bless you.

[@TheDavidBrownlee]

Your welcome Lorena! Great talking with you and thanks for your support. My newest in-depth customer service training is available at RockStarCustomerService dot com Enjoy!

[@Trtlman]

Super awesome video, thanks so much for this. As a current sales associate at a department store this will come in very handy.

[@farahfuzi007]

Thank you David ! Your video helps a lot for my training class next two weeks 😍 Actually..I did create my own accronym..LRT F..which stand for Listen Respond Take action & Follow up. However I found that ur points are way much better. :) keep up ur good job !

[@TheDavidBrownlee]

Thanks for sharing! You have a great acronym. For more free training in customer service, join me here: www.rockstarcustomerservice.com

[@truetravelstories3652]

Just watched your video and found it really useful for students to learn from, thanks!

[@TheDavidBrownlee]

Excellent! You are very welcome. For more in depth training, visit me at www.rockstarcustomerservice.com Cheers, David

[@cassiellightman]

Hi! :) I love your video! You are amazing David, all those tips are real gold for those who looking for a better customer service. Thanks! Blessings!

[@TheDavidBrownlee]

+Cassiel Ligthman Thank you so much for your kind words! I appreciate you! If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/

[@PrinceFido]

Thank you for the great video, I'm working at American Express in Saudi Arabia as relationship manager - call center and this will really help me to improve my skills and understand my job and my customers. Thanks again. Hope you can make something for call center development .

[@TheDavidBrownlee]

Thanks Fahad! I may be in Saudi Arabia later this year training on customer service. You can definitely apply these principles to your call center clients but I will also have more videos to come. Be sure to subscribe and stay tuned!

[@lindaransom4965]

I found your tips to be very educational.. smiles. thank you

[@basestone4972]

Excellent! Very informative and easy to understand. Thank you.

[@TheDavidBrownlee]

Your very welcome. Glad you enjoyed it!

[@margierussell4001]

Thanks David! Your video training is very helpful and motivating.

[@ergisouthdowns]

I have an interview for a customsr service based job this afternoon, this video help a lot, wish me the best of luck, thanks! :)

[@TheDavidBrownlee]

Hi Ergi! I hope you got the job. Drop me a line and let me know how it went. Cheers - David RockStarCustomerService dot com

[@MissbeautyH]

Thank you for this useful information loved the break down as I have meeting on Sunday this has helped me to explain more about customer service 👍👍👍

[@TheDavidBrownlee]

Awesome! I am so glad you enjoyed the training. For more free training in customer service, join me here: www.rockstarcustomerservice.com

[@sarvjeetbains1206]

It’s a great video with lots of information.. helpful to me. Thanks a lot...

[@TheDavidBrownlee]

Thanks! Glad you like it. Cheers

[@bonnietucker5075]

I only got through the first three things to remember. I want to work for you. I currently work in food retail. Just listening to you talk while typing is giving me more intiative to give good customer service.

[@TheDavidBrownlee]

You are awesome. Thanks for sharing. For more free training in customer service, join me here: www.rockstarcustomerservice.com

[@alegnat7283]

Thank you so much! It was short but excellent .

[@christinetuttdoes]

Excellent and very helpful video. I work in customer service and wanted to update and understand some of the basics, this video was easy to follow and helpful.

[@cocomelon7378]

Mr Brown Lee thank u so much for giving important pointsabout customer service...I learn a lot of things from ur video...plz make more videos

[@TheDavidBrownlee]

Thanks Khan! I just released 3 new videos. More to come. Like my page at Facebook, Coach David Brownlee and you can get my live videos as well. I am glad you are getting great value from my videos. Cheers, David

[@cocomelon7378]

Okk sir thanks a lot...

[@Bellacous21]

Thank so much for sharing this powerful presentation. It will be used for my spanish native speakers in order to apply it in my english class. It´s wonderful!!

[@YutiyaH.]

Hi Coach David, Thank you very much for this useful VDO and tips.

[@TheDavidBrownlee]

Yutiya H. You're very welcome Yutiya. I hope you got great value from it. That's why I do it. Cheers - David

[@cynthiadopp4937]

Great! will share with my workstudy students as they work in our library

[@TheDavidBrownlee]

Thanks Cynthia! Please do. If you are looking for more teachings on customer service, visit RockStarCustomerService dot com Cheers!

[@abdessamadauhcc8857]

hi David .thank you for your help, I used you tips for my interview , now I am working for a big airline company ETIHAD AIRWAYS. thanks a lot.

[@TheDavidBrownlee]

+abd essamad AUH CC You got it! Best of luck in your new venture!

[@oliverhannpranksfails8374]

Great video. Great voice to listen too as well. Energetic, informative and pleasurable. Thankyou, Dave.

[@TheDavidBrownlee]

+David Hann Your welcome!

[@TheDavidBrownlee]

Thanks for your comments and feedback! Stay tuned for more videos to come. If you have not already, check out my video on sales training "How Do I Increase Sales? 4 Things You Need To Know" and my video on marketing your company or business "4 Essentials On How To Market Your Company." All the best, and keep the comments coming! Cheers, David

[@MrVilst]

Thanks for sharing. Really helpful.. I have two questions and will appreciated having your answers thanks 1- how would you go about resolving a customer's issue that is not covered under our Return Policies? 2- how would you address an issue that was not covered in your training, and work to resolve it?

[@imosbee9581]

Thanks a lot for this video. It is very informative and well presented.

[@TheDavidBrownlee]

Broda, thanks for your comment! I hope you enjoyed the video and be sure to subscribe and look out for the new videos to come.

[@kch3019]

Great vid with great information, thanks coach

[@cerielsiyandlalane6532]

i really love this video it has helped me so much thanks Mr Brownlee for an excellent lesson

[@TheDavidBrownlee]

My pleasure Ceriel! For more free training in customer service, join me here: www.rockstarcustomerservice.com

[@sroinujacob]

Outstanding tips, very helpful, well presented. Thank you so much for sharing your knowledge!

[@TheDavidBrownlee]

My pleasure! I am glad you enjoyed the video. For more free training in customer service, join me here: www.rockstarcustomerservice.com

[@iranhazrati127]

Hi David, I found your video on point, complete and concise in customer service area . Thank you

[@rivergrove8130]

HI David! We are using your video to train our team on Day 1! Thank you

[@TheDavidBrownlee]

Your welcome River! I hope you got great value from the video. Connect with me at PureCustomerService.com and we will make sure we get your team trained up right. Please let me know if there is ever anyway that I can serve you or your clients. Connect with me at Coach David Brownlee on Facebook and please share this video on YOUR favorite social media page (LinkedIn, Google Plus, Tiwtter, Facebook, etc.) so that I can serve someone you know that needs to hear the message :) Thanks so much! I look forward to connecting with you! If you would like to dive deeper into the content, find me at davidbrownlee.com or purecustomerservice.com. Wishing you all the best! - David

[@radwandabaja]

Thank you very much for offering this video. I was working on training program for my employees and this video gave me some great idea on how to put it together.

[@TheDavidBrownlee]

+Radwan Dabaja Awesome! If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/

[@Mattmaster112]

Fantastic so inspirational. Your video answered all my questions and cant wait to watch all your other videos !

[@TheDavidBrownlee]

Mattmaster112 Thanks Matt! Glad you enjoyed it. Best - David

[@serenetofu]

I will have a customer service interview tonight. This video is very informative and helpful to me! Thank you David.

[@TheDavidBrownlee]

+Cora Lin You're welcome. Best of luck!

[@danm8004]

Thanks David. Some solid advice I will share with my team. All the best

[@aysegulonal7009]

Very usefull and efficient. Thank you so much Coach.

[@trustworthyrevies]

I am going on a customer service course tomorrow thank you for creating the video I surely do appreciate it

[@TheDavidBrownlee]

Awesome! I hope you got great value out of the training. Best of luck on your training. Visit my sites for more training and let me know if I can assist you in your career. Cheers

[@surenderdahiyaNZ]

excellent video regarding customer service and thanks for this video.

[@TheDavidBrownlee]

Your welcome! It's my pleasure to contribute to the customer service and KZbin community. If you would like more training, visit RockStarCustomerService dot com Best, Coach David

[@luanna.encinas]

Hello. I recently started working in that area in a 5 stars hotel. I am really nervous about it, but your video really helped me. Thank you very much!

[@TheDavidBrownlee]

+Luanna Encinas You're welcome! Best. David

[@dr.lekeagbejule6813]

Excellent! Captures the essentials useable in any industry

[@TheDavidBrownlee]

+Dr. 'Leke Agbejule Thank you Dr. Glad you liked it!

[@watkins7107]

Great video!!!!! Small to mid size businesses could definitely benefit from your services. 👍

[@gracemsoh4548]

Wow the perfect teacher online thank you

[@TheDavidBrownlee]

Thank you Grace. I truly appreciate your compliment!

[@uchmankreations]

Thanks for this Video, I really enjoy it. Full of informative.

[@TheDavidBrownlee]

+Kreative Icon You're welcome. Glad you enjoyed it!

[@robinoutler4453]

this video was very knowlegeable

[@TheDavidBrownlee]

+Robin Outler Thanks Robin!

[@DBryant6197]

Great Video! Thanks for the info!

[@evotaxis2224]

The first 7 minutes are very useful for any public-facing service role.

[@TheDavidBrownlee]

Thanks guys! I hope you are getting great value from the training! If you want more FREE training, visit me at www.PureCustomerService.com

[@alhamdullillah1991]

THANKS FOR SHARING SUCH A USEFUL VIDEO... I ALWAYS SHOW THIS TO MY STUDENTS DURING TRAINING SESSIONS.

[@TheDavidBrownlee]

+WANDERLUST COUPLE Awesome! I am glad you got great value from it. That's why I shot it. If you want to take your students deeper into training and get amazing results - you can get my Rockstar Customer Service Training Program at a discount for a limited time only here: rockstarcustomerservice.com/get-started/ Hope this helps!

[@TheZoobZoobs]

hi there, great video! I was wondering, you got anything on email support? There's a lot of principles that cannot be applied to email since there is no sound involved and you don't actually see each other when talking.

[@floydhudson3287]

Thank You! EXCELLENT TRAINING

[@saigoyal]

Hi David, Realy great Video. This will be help all who will watch this video .now very is to win customers. Again Thanks.

[@TheDavidBrownlee]

+Sanjeev Goyal You're welcome!

[@benbucksath6988]

Great video, very helpful and easy for the common man to understand. Thanks for your knowledge :)

[@TheDavidBrownlee]

Your very welcome Ben! If you want more in depth training, visit my site at RockStarCustomerService dot com. I'm glad you got great value from the training!

[@MrClintonYoung]

Excellent video David. You're advice is spot on!

[@TheDavidBrownlee]

Thanks Clinton! Glad you liked it. Stay tuned for more videos to come. Cheers.

[@rexordilag194]

Thanks David! This video helps me a lot to provide an Excellent customer service to our clients! :D

[@Ruffrida666]

Great video. S.E.C is very important. But i think you shouldn't force yourself to do those, because more you're yourself in custom service it's better. I'm 24 year old and i have worked in customer service jobs for 4 years, and i have been workin' in 4 different stores. So things i think are important in customer service are S.E.C, bein' real, don't act anything, think that way that customer is always right, even you're professional. Make customer feel like they are right. And one most important think is be polite... Well this is how i see customer service, and i'm from finland. so sorry if my english is bad.

[@dinkydogdesigns]

Love, Love, Love this video. Thank you for all the advice.

[@TheDavidBrownlee]

+Christi Opstad Love, love,love your comment. Thank you! If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/ Best!

[@mohammadomar152]

Excellent way of teaching, very good example!

[@marksantiago1165]

Coach David... U r not good... Coz ur EXCELLENT!!! I learned so many tips from this video. Hope to speak English with like whatbu did... Very relax and sounds great...

[@TheDavidBrownlee]

Haha! Thank you, thank you. Love it. Glad you got great blue from it Mark. Please let me know if you need any other assistance and for more training on communication and customer service visit me at RockStarCustomerService dot com! David

[@francislim1283]

David. Enjoyed your video and found it very useful for my staff. In your second point, you mentioned SEC. I am clear on the first 2, Smile and Eye contact. I did not hear about the 3 point "comment" Can you help further elaborate? Appreciate your response.

[@TheDavidBrownlee]

Hi Francis! Thanks for your question. Comment simply means that you are chatting with the customer about something you notice - the weather, jewelry the customer is wearing or anything you may have in common with that person. It is a brief exchange verbally that helps the customer feel comfortable with you. When you show a sincere caring for them, they will buy from you and have a great experience doing so. If you would like more info, visit RockStarCustomerService dot com for in-depth training or David Brownlee dot com for personal coaching. Hope this helps! Cheers-David

[@jeahjoyalberto6375]

I have learned so much. Very informative. I will be sharing this to my employer and other agents as well. Good day!:-)

[@nicholaskimberlywilliams9422]

Great video. Quick and to the point.

[@cgardel56]

Excellent presentation Sir. Thank you.

[@YilakFantayePowerfulSayings]

cgardel56 great video

[@lolalopez007]

Congratulations, your video training is awesome. I learned a great deal. Blessings to you and thank you!

[@TheDavidBrownlee]

Blessings to you! I am glad you enjoyed the video and I hope it helps you in your business. If you would like to continue training with me, visit RockStarCustomerService dot com Thank you! Coach David

[@aashutoshaanshu6453]

Thanks, the key points you have delivered are valued and used in my workplaces. Keep on sharing to be cared. Merry X-max and Happy New Year 2014 dear Mr. David.

[@TheDavidBrownlee]

My pleasure Aashutosh! Thanks for your comment and have a great New Year's. Stay tuned for more videos to come. Cheers.

[@WakeUpBuildUpLevelUp]

Thank you for this video David! I am a sales representative currently however, we constantly deal with customers who have a rough experience with companies in our industry. Have you had those people apply these skills as well?