What is customer service ? The 7 Essentials To Excellent Customer Service

  Рет қаралды 1,352,385

David Brownlee

David Brownlee

Күн бұрын

Want access to David's New, in-depth customer service training? Visit www.purecustome... and enroll in the Pure Customer Service Training Program today!
In this KZbin Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com
Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.

Пікірлер: 472
@christywalters3238
@christywalters3238 11 жыл бұрын
I've worked in customer service for many years and this is by far the best and most concise customer service training video I have ever had the pleasure of watching. Your video is direct and to the point in aiding the viewer to quickly improve customer service! Thank you and I intend to refer back to this video periodically to ensure that I'm able to apply great customer service to all of my customers.
@TheDavidBrownlee
@TheDavidBrownlee 4 жыл бұрын
Thank you Christy! I appreciate you. I know you left this comment a while ago, but KZbin finally made it easy to respond :) For more free training in customer service, join me here: www.rockstarcustomerservice.com
@UrbanSipfly
@UrbanSipfly 10 жыл бұрын
I feel that one of the most difficult challenges for me is the ability to project confidence that enables me to smile & relax. I want the person standing before me to feel that I do care. But sometimes, my words get jumbled that self defeats my intent. Coach David...Your video is exactly what I need. Thanks!
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Hi there! That's great news. Glad to help in anyway I can. If you would like another training resource, go to RockStarCustomerService dot com for more free training and a full-length training program option as well. Best - Coach David
@jilow
@jilow 10 жыл бұрын
I'd also just recommend practicing with a friend what you want to say,, or in front of a mirror. Literally just write out word for word a couple of things you want to say and say it. This can just get you used to telling a stranger these things, just say it like it's a line in a movie. As you get more comfortable you'll be able to keep improving it, until it flows. Simply write it out and repeat it, and you'll get better in no time. Best of Luck.
@k2me126
@k2me126 10 жыл бұрын
Hi, I work in customer service where in we offer tech support to our customers. This video was very knowledgeable and did gave me a best idea the way I can work... It improved my conversation over the call and to understand my customer's issue and to help them with best resolution.... I also learned to say NO without actually saying that... I would be glad to know more about avoiding negative works and replacing it with something positive. Thanks, Anosh
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Sunny Thombre Hi Anosh. Thanks for the comment! Replacing "No" with something positive, revolves around explaining to the customer what you CAN do to help them solve their problem or issue. If you can't solve it, by stating what you can offer them changes their own focus from a negative to something positive if what you are offering is of value to them. For more information, reach out to me at RockStarCustomerService dot com and that training will go even deeper in depth. Cheers! David
@trryhn
@trryhn 8 жыл бұрын
Great training. I love that it was straight to the point and didn't waste my time with self promotions for other trainings. 12 1/2 minutes of training done in 12 1/2 minutes, not 60 minutes to get to the 12 1/2 minutes. Will definitely search out more trainings by David Brownlee!
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
Thank you! Glad you enjoyed it. I do have some new trainings coming your way this month. Cheers - David
@muhammadawaisazamkhan5851
@muhammadawaisazamkhan5851 8 жыл бұрын
Hi Sir, I am going to start my first job as a CUSTOMER SERVICE MANAGER in Australia regarding Supermarket. I have done Customer Relationship Management & Human Resources Management, this video was just like I have studied. But you teaching style is extremely professional it was very useful for me. Need more professional points to keep in mind while serving the Customers. Thanks
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
Thank you! It's my pleasure to serve you! If you want more training, visit me at www.PureCustomerService.com. We'll take excellent care of you. Cheers, David
@HWPMEDIA
@HWPMEDIA 11 жыл бұрын
I must be honest. I watch this video on a daily. Thanks for the vital information. This is an important part of the success for any business!
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Thanks! I am glad you enjoy the video daily. I truly appreciate your comment. There are more videos to come. Visit the sites above for more in-depth training as well. Cheers - Coach David Brownlee
@zebscurrah833
@zebscurrah833 7 жыл бұрын
Hi David, I am completing a Certificate III in Business and this video was recommended to watch. I also work in Customer Service and I plan on making that my career. This video provides amazing information that I can relate to and use on a daily basis! Thanks heaps!
@richardgarza21
@richardgarza21 11 жыл бұрын
Hi david ! I am a supervisor with Tmobile customer care and we use a lot of the same principles you speak of, and you are spot on with everything you speak of. Great video and the enthusiasm you have for customer care is something that is greatly appreciated!
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Hi Richard! Thanks for your comments. I am glad you found value in the video. Be sure to subscribe and stay tuned for more videos to come. Cheers.
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Thanks Chris! Big shout out to you and your work family at MAA. Glad you found this video helpful. Feel free to share it via facebook, twitter or email with your colleagues or anyone you think would get value out of the training. In the next few months I'll be posting more trainings for you guys.
@darwinetienne4335
@darwinetienne4335 10 жыл бұрын
As a customer service representative with years experience, i agree with every single word he says and will add that he basically summed up what great customer service is in this one video...this is awesome!
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Darwin Etienne Thank you! If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/
@ChaseTerrier
@ChaseTerrier 9 жыл бұрын
three steps of customer service: 1) Don't tell your customer what you think of him2) No, really, don't tell your customer what you think of him 3) I am being serious, do NOT tell the customer what you really think of him
@victoriatung4735
@victoriatung4735 9 жыл бұрын
I think this is an excellent training module for 7 essentials to excellent customer service. Coach David Brown is an excellent coach and teacher.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Victoria Lau-Tung Thank you! If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Thanks for the comment Alexis. The first day (and everyday for that matter) look to your supervisor and management for training, company rules, and guidance as to how they want you to do your job. As time goes on, you will realize if the company is in line with your personal values and on how you think you should treat customers and provide excellent customer service. Hope this helps! David
@Call_Me_Ted
@Call_Me_Ted 10 жыл бұрын
I'm glad I'm not the only person trying to help the customers and the businesses we work for. I'm just trying to help the customers and sell the products. I just wish my manager sees this.
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Feel free to forward this video to your manager. I hope it helps. Thanks for your comments! I truly appreciate it. For more training on communication and customer service visit me at RockStarCustomerService dot com
@spencerd100
@spencerd100 10 жыл бұрын
CoachDavidBrownlee
@andrewbrindley9393
@andrewbrindley9393 11 жыл бұрын
Hi David We used your video today in our Senior Team meeting here at AJ Social Care to help us drive our customer service. Thank you for the insightful tips and advice. Regards Andrew
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Hi Andrew-Your very welcome! I am glad you and your team got value from the video. All the best to you and your team and check back for more videos.
@danielledavis2826
@danielledavis2826 11 жыл бұрын
I wish everyone can think like this. I really do everything in this video. This video explains customer service as simple, but some people in this world cannot grasp that. P.S Reyna, Richard =), CVS Pharmacy, Florida
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Hi Richard, you're right; not everyone grasp what excellent customer service is. I'm glad you do, and thanks for comment. Best to you in your career and stay tuned for more videos to come.
@sunsetprivatesecurity4204
@sunsetprivatesecurity4204 8 жыл бұрын
Thank you for the information. I believe that customer service is one of the most important aspect of any business. You can have the hottest product in the market, but if your employees lack customer service skills, you will not success in life.
@mosesishola1882
@mosesishola1882 7 жыл бұрын
I just want to thank this video & CoachdavidBrownlee. After watching this video a night before my interview with Duke Energy. I got the job! This video really set my confidence, how to rapport with customers on the phone. Thank you once again.
@michaelrotich4555
@michaelrotich4555 11 жыл бұрын
Excellent,, I keep listening all over and I strongly feel my Customer Service Experience is growing...Keep it up.
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Thanks Michael! I hope you enjoyed it and got great value from it. Stay tuned for more upcoming videos.
@jeffreystaton6772
@jeffreystaton6772 10 жыл бұрын
"Customers need to feel important." So true. Great presentation, sir. Enjoyed it. Thank you.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Jeffrey Staton Thank you!
@edwardfrederick4547
@edwardfrederick4547 10 жыл бұрын
This is so great and appropriate for many (if not ALL) of our local businesses here in Grenada in the Caribbean. Value for money is the source of customer disgruntlement in my neck of the woods. Thanks for sharing your well put together video presentation on What is Customer Service.
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Your very welcome Edward! Thank you for your comments. if you ever need any training in your neck of the woods I am on the next fight out there! Be well, and if you need additional, formal training, come visit me at RockStarCustomerService dot com! Cheers, David Brownlee
@bonnietucker5075
@bonnietucker5075 8 жыл бұрын
I only got through the first three things to remember. I want to work for you. I currently work in food retail. Just listening to you talk while typing is giving me more intiative to give good customer service.
@TheDavidBrownlee
@TheDavidBrownlee 4 жыл бұрын
You are awesome. Thanks for sharing. For more free training in customer service, join me here: www.rockstarcustomerservice.com
@abod91lax
@abod91lax 8 жыл бұрын
as a receptionist a love this video thank you so much for putting this on youtube
@TheDavidBrownlee
@TheDavidBrownlee 4 жыл бұрын
My pleasure! For more free training in customer service, join me here: www.rockstarcustomerservice.com
@amarakaoroma8419
@amarakaoroma8419 7 жыл бұрын
Hi, I really appreciate your presentation, it gave me an in-depth of how to handle my client as Customer Service Representative. Viva to you Mr. David.
@adnj1092
@adnj1092 10 жыл бұрын
This was an excellent, "to-the-point" video. This is needed because customer service is lacking in so many organizations.
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Thank you! And yes, customer service IS lacking in so many organizations. I am glad you enjoyed the video and if you would like more training on customer service, visit me at RockStarCustomerService dot com. Cheers! David
@joyceanne245311
@joyceanne245311 11 жыл бұрын
This is great. Thanks to Mr.David Brownlee for sharing this knowledge to us. This would help a lot of people.
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Thanks Joyce! I sure hope so. My goal is to help as many folks as I possibly can. Stay tuned for more videos to come.
@windl.k3850
@windl.k3850 10 жыл бұрын
I am preparing for an interview next Tuesday, it gives me much skills, thanks a lot!
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Wind L.K You're welcome! Best of luck!
@theflorgeormix
@theflorgeormix 7 жыл бұрын
brilliant and Mr. Brownlee is an great communicator of concepts here
@PrinceFido
@PrinceFido 11 жыл бұрын
Thank you for the great video, I'm working at American Express in Saudi Arabia as relationship manager - call center and this will really help me to improve my skills and understand my job and my customers. Thanks again. Hope you can make something for call center development .
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Thanks Fahad! I may be in Saudi Arabia later this year training on customer service. You can definitely apply these principles to your call center clients but I will also have more videos to come. Be sure to subscribe and stay tuned!
@jeannehampton7264
@jeannehampton7264 9 жыл бұрын
Excellent presentation! I will use this for my training class. Thank you!
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Jeanne K. Hampton Your welcome! If you want an in-depth training program for your students, check out my RockStarCustomerService Training Program. Hope this helps. Cheers! rockstarcustomerservice.com/get-started/
@cynthiadopp4937
@cynthiadopp4937 10 жыл бұрын
Great! will share with my workstudy students as they work in our library
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Thanks Cynthia! Please do. If you are looking for more teachings on customer service, visit RockStarCustomerService dot com Cheers!
@josueroses1934
@josueroses1934 7 жыл бұрын
This is great because I work in customer service and I'm learning how to improve the experience they receive, also I will start my own bussiness in January, I really apprecciate your video, it's very helpful.
@evotaxis2224
@evotaxis2224 7 жыл бұрын
The first 7 minutes are very useful for any public-facing service role.
@TheDavidBrownlee
@TheDavidBrownlee 7 жыл бұрын
Thanks guys! I hope you are getting great value from the training! If you want more FREE training, visit me at www.PureCustomerService.com
@abdessamadauhcc8857
@abdessamadauhcc8857 9 жыл бұрын
hi David .thank you for your help, I used you tips for my interview , now I am working for a big airline company ETIHAD AIRWAYS. thanks a lot.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+abd essamad AUH CC You got it! Best of luck in your new venture!
@gracemsoh4548
@gracemsoh4548 8 жыл бұрын
Wow the perfect teacher online thank you
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
Thank you Grace. I truly appreciate your compliment!
@thetimstar1
@thetimstar1 11 жыл бұрын
Yeah thank you very much for that I've just did the course yesterday still waiting for my results for customer service course I just needed to revise and I enjoyed your course tutorial video thanks again
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
My pleasure Timi! I hope you got great value from the training. Best of luck to you in your work and stay tuned for new videos to come. Cheers!
@MrFaithfulyaya
@MrFaithfulyaya 8 жыл бұрын
Excellent advise. Thank you. I am seeking employment as a customer service rep!!! I feel prepared, after hearing you.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
Congratulations Lela! Best of luck to you.
@marcpaisant
@marcpaisant 11 жыл бұрын
Thank you for this video. I don't specifically work in sales, but every professional should be selling themselves a a product for their company. I will be passing this video on to my direct reports and other supervisors. Thanks again!
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Thanks Marc! I appreciate your compliment and passing this video on. Be sure to stay tuned for more videos to come. Your supervisors can get more customized training at our websites listed above. Cheers - Coach David Brownlee
@ergisouthdowns
@ergisouthdowns 10 жыл бұрын
I have an interview for a customsr service based job this afternoon, this video help a lot, wish me the best of luck, thanks! :)
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Hi Ergi! I hope you got the job. Drop me a line and let me know how it went. Cheers - David RockStarCustomerService dot com
@lindaransom4965
@lindaransom4965 8 жыл бұрын
I found your tips to be very educational.. smiles. thank you
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Thanks for your comments and feedback! Stay tuned for more videos to come. If you have not already, check out my video on sales training "How Do I Increase Sales? 4 Things You Need To Know" and my video on marketing your company or business "4 Essentials On How To Market Your Company." All the best, and keep the comments coming! Cheers, David
@truetravelstories3652
@truetravelstories3652 8 жыл бұрын
Just watched your video and found it really useful for students to learn from, thanks!
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
Excellent! You are very welcome. For more in depth training, visit me at www.rockstarcustomerservice.com Cheers, David
@lataziad
@lataziad 11 жыл бұрын
This video helped me to understand customers more and honestly helped me to fill up the employment form as well. :D thanks for this upload.
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Nice! Glad it helped. If you would like more training on excellent customer service to help in your job, go to RockStarCustomerService dot com I'll be there :) - Coach David Brownlee
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Thanks! Glad you like it. Cheers
@GodsGenuineGrace
@GodsGenuineGrace 10 жыл бұрын
Thank you so much for the video and the detailed summary in the description box. Awesome!
@mrsmullins1151
@mrsmullins1151 11 жыл бұрын
This will help me out when I get back in the workforce! Thank you for the great tips!
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
You're very welcome! Stay tuned for more videos to come. Best of luck to you when you get back!
@dr.lekeagbejule6813
@dr.lekeagbejule6813 10 жыл бұрын
Excellent! Captures the essentials useable in any industry
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Dr. 'Leke Agbejule Thank you Dr. Glad you liked it!
@alegnat7283
@alegnat7283 6 жыл бұрын
Thank you so much! It was short but excellent .
@basestone4972
@basestone4972 6 жыл бұрын
Excellent! Very informative and easy to understand. Thank you.
@TheDavidBrownlee
@TheDavidBrownlee 6 жыл бұрын
Your very welcome. Glad you enjoyed it!
@platais
@platais 8 жыл бұрын
Great class! I'm sure my student here in Brazil will enjoy what your lecture! Thank you
@TheDavidBrownlee
@TheDavidBrownlee 4 жыл бұрын
Thank you Breno! For more training, visit me as www.rockstarcustomerservice.com
@SPIRITChel
@SPIRITChel 8 жыл бұрын
Thank you very much for your help. I ve an interview tomorrow for the position of Guest Relations Manager. I hope to be hired!
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
Good luck Spiritchel! You got this!
@cocomelon7378
@cocomelon7378 7 жыл бұрын
Mr Brown Lee thank u so much for giving important pointsabout customer service...I learn a lot of things from ur video...plz make more videos
@TheDavidBrownlee
@TheDavidBrownlee 7 жыл бұрын
Thanks Khan! I just released 3 new videos. More to come. Like my page at Facebook, Coach David Brownlee and you can get my live videos as well. I am glad you are getting great value from my videos. Cheers, David
@cocomelon7378
@cocomelon7378 7 жыл бұрын
Okk sir thanks a lot...
@luanna.encinas
@luanna.encinas 9 жыл бұрын
Hello. I recently started working in that area in a 5 stars hotel. I am really nervous about it, but your video really helped me. Thank you very much!
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Luanna Encinas You're welcome! Best. David
@lorenamaldonado4984
@lorenamaldonado4984 10 жыл бұрын
Excellent David, Congratulations, this video is awesome, Thanks for your positive energy and enthusiasm that makes the difference. God Bless you.
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Your welcome Lorena! Great talking with you and thanks for your support. My newest in-depth customer service training is available at RockStarCustomerService dot com Enjoy!
@rivergrove8130
@rivergrove8130 8 жыл бұрын
HI David! We are using your video to train our team on Day 1! Thank you
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
Your welcome River! I hope you got great value from the video. Connect with me at PureCustomerService.com and we will make sure we get your team trained up right. Please let me know if there is ever anyway that I can serve you or your clients. Connect with me at Coach David Brownlee on Facebook and please share this video on YOUR favorite social media page (LinkedIn, Google Plus, Tiwtter, Facebook, etc.) so that I can serve someone you know that needs to hear the message :) Thanks so much! I look forward to connecting with you! If you would like to dive deeper into the content, find me at davidbrownlee.com or purecustomerservice.com. Wishing you all the best! - David
@FantasyArts82
@FantasyArts82 8 жыл бұрын
Super awesome video, thanks so much for this. As a current sales associate at a department store this will come in very handy.
@farahfuzi007
@farahfuzi007 7 жыл бұрын
Thank you David ! Your video helps a lot for my training class next two weeks 😍 Actually..I did create my own accronym..LRT F..which stand for Listen Respond Take action & Follow up. However I found that ur points are way much better. :) keep up ur good job !
@TheDavidBrownlee
@TheDavidBrownlee 4 жыл бұрын
Thanks for sharing! You have a great acronym. For more free training in customer service, join me here: www.rockstarcustomerservice.com
@ginamccain4595
@ginamccain4595 8 жыл бұрын
thank you Mr. Brownlee I learned a lot I am a 51 year old lady that is going to take a customer service test and is a little afraid haven't took a test like that in over 20 years how do I over come my fears
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
Hi Gina! Follow your heart! If you are perpetuating kindness and caring in your customer service, you are doing it right! If you want more in depth training to really build up your confidence, visit me at www.RockStarCustomerService.com. There are some resources that can really help you out. Best of luck!
@trustworthyrevies
@trustworthyrevies 11 жыл бұрын
I am going on a customer service course tomorrow thank you for creating the video I surely do appreciate it
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Awesome! I hope you got great value out of the training. Best of luck on your training. Visit my sites for more training and let me know if I can assist you in your career. Cheers
@MrVilst
@MrVilst 7 жыл бұрын
Thanks for sharing. Really helpful.. I have two questions and will appreciated having your answers thanks 1- how would you go about resolving a customer's issue that is not covered under our Return Policies? 2- how would you address an issue that was not covered in your training, and work to resolve it?
@sarvjeetbains1206
@sarvjeetbains1206 6 жыл бұрын
It’s a great video with lots of information.. helpful to me. Thanks a lot...
@imosbee9581
@imosbee9581 11 жыл бұрын
Thanks a lot for this video. It is very informative and well presented.
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
Broda, thanks for your comment! I hope you enjoyed the video and be sure to subscribe and look out for the new videos to come.
@YutiyaH.
@YutiyaH. 10 жыл бұрын
Hi Coach David, Thank you very much for this useful VDO and tips.
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Yutiya H. You're very welcome Yutiya. I hope you got great value from it. That's why I do it. Cheers - David
@saigoyal
@saigoyal 10 жыл бұрын
Hi David, Realy great Video. This will be help all who will watch this video .now very is to win customers. Again Thanks.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Sanjeev Goyal You're welcome!
@cgardel56
@cgardel56 8 жыл бұрын
Excellent presentation Sir. Thank you.
@YilakFantayePowerfulSayings
@YilakFantayePowerfulSayings 7 жыл бұрын
cgardel56 great video
@radwandabaja
@radwandabaja 9 жыл бұрын
Thank you very much for offering this video. I was working on training program for my employees and this video gave me some great idea on how to put it together.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Radwan Dabaja Awesome! If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/
@oliverhannpranksfails8374
@oliverhannpranksfails8374 9 жыл бұрын
Great video. Great voice to listen too as well. Energetic, informative and pleasurable. Thankyou, Dave.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+David Hann Your welcome!
@MissbeautyH
@MissbeautyH 7 жыл бұрын
Thank you for this useful information loved the break down as I have meeting on Sunday this has helped me to explain more about customer service 👍👍👍
@TheDavidBrownlee
@TheDavidBrownlee 4 жыл бұрын
Awesome! I am so glad you enjoyed the training. For more free training in customer service, join me here: www.rockstarcustomerservice.com
@marksantiago1165
@marksantiago1165 10 жыл бұрын
Coach David... U r not good... Coz ur EXCELLENT!!! I learned so many tips from this video. Hope to speak English with like whatbu did... Very relax and sounds great...
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Haha! Thank you, thank you. Love it. Glad you got great blue from it Mark. Please let me know if you need any other assistance and for more training on communication and customer service visit me at RockStarCustomerService dot com! David
@tabarealfaro5161
@tabarealfaro5161 10 жыл бұрын
Hi my mane is Rosangela and Im from Nicaragua Thanks for your help ... you just change my life...
@floydhudson3287
@floydhudson3287 6 жыл бұрын
Thank You! EXCELLENT TRAINING
@cerielsiyandlalane6532
@cerielsiyandlalane6532 8 жыл бұрын
i really love this video it has helped me so much thanks Mr Brownlee for an excellent lesson
@TheDavidBrownlee
@TheDavidBrownlee 4 жыл бұрын
My pleasure Ceriel! For more free training in customer service, join me here: www.rockstarcustomerservice.com
@dinkydogdesigns
@dinkydogdesigns 9 жыл бұрын
Love, Love, Love this video. Thank you for all the advice.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Christi Opstad Love, love,love your comment. Thank you! If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/ Best!
@inzmoh
@inzmoh 11 жыл бұрын
excellent presentation Thank You
@TheDavidBrownlee
@TheDavidBrownlee 11 жыл бұрын
You're welcome! Glad you enjoyed it and I hope you got great value from it. Be sure to subscribe to my channel and you'll be notified of more videos to come.
@bartsmith2149
@bartsmith2149 8 жыл бұрын
great explanation about the 7 essentials
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
Thanks Bart!
@kch3019
@kch3019 6 жыл бұрын
Great vid with great information, thanks coach
@serenetofu
@serenetofu 9 жыл бұрын
I will have a customer service interview tonight. This video is very informative and helpful to me! Thank you David.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Cora Lin You're welcome. Best of luck!
@loriesposito1418
@loriesposito1418 7 жыл бұрын
great tips! If you are not providing customer service to your customers, you are doing your business a dis-service~ Your customers want to hear from YOU~
@iranhazrati127
@iranhazrati127 10 жыл бұрын
Hi David, I found your video on point, complete and concise in customer service area . Thank you
@surenderdahiyaNZ
@surenderdahiyaNZ 10 жыл бұрын
excellent video regarding customer service and thanks for this video.
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Your welcome! It's my pleasure to contribute to the customer service and KZbin community. If you would like more training, visit RockStarCustomerService dot com Best, Coach David
@Mattmaster112
@Mattmaster112 10 жыл бұрын
Fantastic so inspirational. Your video answered all my questions and cant wait to watch all your other videos !
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Mattmaster112 Thanks Matt! Glad you enjoyed it. Best - David
@robinoutler4453
@robinoutler4453 9 жыл бұрын
this video was very knowlegeable
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Robin Outler Thanks Robin!
@margierussell4001
@margierussell4001 6 жыл бұрын
Thanks David! Your video training is very helpful and motivating.
@christinetuttdoes
@christinetuttdoes 7 жыл бұрын
Excellent and very helpful video. I work in customer service and wanted to update and understand some of the basics, this video was easy to follow and helpful.
@mohammadomar152
@mohammadomar152 7 жыл бұрын
Excellent way of teaching, very good example!
@DBryant6197
@DBryant6197 8 жыл бұрын
Great Video! Thanks for the info!
@mariodevera599
@mariodevera599 10 жыл бұрын
Excellent tips David. I provide repair services from appliances and other repairs in customer's home and your tips are excellent. Thank you.
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Your very welcome Mario! Glad I could help. Let me know how things are going with you. RockStarCustomerService dot com
@cassiellightman
@cassiellightman 9 жыл бұрын
Hi! :) I love your video! You are amazing David, all those tips are real gold for those who looking for a better customer service. Thanks! Blessings!
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Cassiel Ligthman Thank you so much for your kind words! I appreciate you! If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/
@Bagescott
@Bagescott 6 жыл бұрын
Greetings David, I AM Douglas from Jamaica I am into industrial security location superior, thanks for the lesson.
@TheDavidBrownlee
@TheDavidBrownlee 4 жыл бұрын
My pleasure! For more free training in customer service, join me here: www.rockstarcustomerservice.com
@nkechimargret2800
@nkechimargret2800 8 жыл бұрын
i have learn more in this thank you Davide
@luisangulo3019
@luisangulo3019 7 жыл бұрын
Thanks for your tranning video. That was really useful.
@santidevinyandy5520
@santidevinyandy5520 10 жыл бұрын
Clean cut video,simply love it
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Thank you Santidevi! I am glad to hear that you love it. I love serving you guys and I am glad you found great value in it. You're the reason I do this! For more training on communication and customer service visit me at RockStarCustomerService dot com - David
@alhamdullillah1991
@alhamdullillah1991 9 жыл бұрын
THANKS FOR SHARING SUCH A USEFUL VIDEO... I ALWAYS SHOW THIS TO MY STUDENTS DURING TRAINING SESSIONS.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+WANDERLUST COUPLE Awesome! I am glad you got great value from it. That's why I shot it. If you want to take your students deeper into training and get amazing results - you can get my Rockstar Customer Service Training Program at a discount for a limited time only here: rockstarcustomerservice.com/get-started/ Hope this helps!
@francislim1283
@francislim1283 11 жыл бұрын
David. Enjoyed your video and found it very useful for my staff. In your second point, you mentioned SEC. I am clear on the first 2, Smile and Eye contact. I did not hear about the 3 point "comment" Can you help further elaborate? Appreciate your response.
@TheDavidBrownlee
@TheDavidBrownlee 10 жыл бұрын
Hi Francis! Thanks for your question. Comment simply means that you are chatting with the customer about something you notice - the weather, jewelry the customer is wearing or anything you may have in common with that person. It is a brief exchange verbally that helps the customer feel comfortable with you. When you show a sincere caring for them, they will buy from you and have a great experience doing so. If you would like more info, visit RockStarCustomerService dot com for in-depth training or David Brownlee dot com for personal coaching. Hope this helps! Cheers-David
@RolandMLawrence
@RolandMLawrence 6 жыл бұрын
Dear David I hate my customers. My question is how can I have a better relationship with my customers? Please let me know. God will bless u David. Peace out! 😎 ps I work in retail (I am also a rapper/beatmaker) but would maybe like to own A business one day my question pertains to my current retail job. Many thanks David. You the best!
@hepnhappeningal
@hepnhappeningal 10 жыл бұрын
This is super amazing. I have got a lot of take aways' from this video.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Tanvi Anas Awesome! I'm so glad.
@shambulama6366
@shambulama6366 8 жыл бұрын
Great customer service training,thank you sir
@AcidicOrpheus73
@AcidicOrpheus73 11 жыл бұрын
i thank you for your insight, im working for att tech support and have been working for 3 years there, after some personal issues i took care of i fell in to a very bad situation at my work place and i currently feel as i cant do my job as well as ive done it before, this video has helped me in the right direction but do you have any idea how i could overcome my problem? how can i feel motivated and inspired to do my job properly? is it wise to have my work and my personal life separate?
@danm8004
@danm8004 7 жыл бұрын
Thanks David. Some solid advice I will share with my team. All the best
@MeowkolaTesla
@MeowkolaTesla 10 жыл бұрын
Soo helpful! It's nice to follow these instructions just in everyday life too lol.
@TheDavidBrownlee
@TheDavidBrownlee 8 жыл бұрын
+Mami Burger Haha! For sure! Thank you for your comment. If you want even deeper training, you can get my Rockstar Customer Service Training Program Here: rockstarcustomerservice.com/get-started/
@StrNoChaserCBurks
@StrNoChaserCBurks 11 жыл бұрын
Great advice. Thanks David from me and my work family here at MAA Meridian Airport Authority.
Customer Service Vs. Customer Experience
15:22
Valuetainment
Рет қаралды 1,7 МЛН
Seth Godin - Leadership vs. Management - What it means to make a difference
42:56
Nordic Business Forum
Рет қаралды 1,6 МЛН
Tuna 🍣 ​⁠@patrickzeinali ​⁠@ChefRush
00:48
albert_cancook
Рет қаралды 148 МЛН
10 Things You Should Avoid Revealing In A Job Interview - Interview Tips
12:35
A Life After Layoff
Рет қаралды 1,5 МЛН
Marketing Strategies - 4 Essentials On How To Market Your Company
13:54
Introduction to Motivational Interviewing
17:23
Bill Matulich
Рет қаралды 1,4 МЛН
10 Steps That’ll Turn You Into A Sales Machine
28:15
Simon Squibb
Рет қаралды 1,3 МЛН
13 tips how to improve your customer support
14:05
Provide Support Live Chat
Рет қаралды 243 М.
How To Study English Vocabulary For Fast Recall And Fluent Speech
1:55:45
Think Fast, Talk Smart: Communication Techniques
58:20
Stanford Graduate School of Business
Рет қаралды 44 МЛН