CX TRENDS FOR 2023: the rise of empowered CX, bright cx and more!

[@stevedunkerley3368]

you have your finger on the pulse Steven - great insights!

[@StevenVanBelleghem]

Thank you, Steve

[@cedricgilissen5938]

Looking great Steven. Look forward to watching the full episode later today. 🙂

[@cedricgilissen5938]

It would be interesting to further develop your 'not being indifferenté' point. In your opinion, is there a universal moral compass for business and if not how can you define one as a business leader? The WorldCup is a perfect example.

[@nhaffad]

Very insightful…lot of new ideas learned…thank u 🙏🏻

[@GrumpyChronicles]

Absolutely agree with you Steven on positivity in CX - customers are looking to be delighted after spending a few bucks AND positivity with your internal service and support team encourages engaged, empowered, customer-centric employees! Also like your framework of increasing both CX efficiency and CX performance to organize your strategies for bettering your contact center.

[@StevenVanBelleghem]

Glad to hear you like the content! Makes my day. thank you. And thanks for your contribution.

[@AnhBui-zp1ee]

Agreed however there is a down side less jobs I. The future will hurt lower class. They need to adapt learn new skills fast.

[@real-zaybei]

second continues year, and I'm here bumping daily for Steve videos. I thought this video will come later next month BUT I'm always ready for Steve CX videos ;)

[@StevenVanBelleghem]

Love this feedback!

[@fastfutureforwardbychristi9064]

Hi Steven, as always amazing insights and a huge amount of points to think about and to rethink. Love the way you connect the dots and how you translate your collected insights from all you travels and visits around the world to your topic of amazing CX. BTW, saw Top Gun 3 times so far:))) Thanks for your great work and all your helpful content💯👋👌

[@StevenVanBelleghem]

Thank you so much for all your support! Really appreciate it!

[@erikvanmierlo5798]

Thank you Steven for promoting this "positive attitude". Can't be more right ! Nb : Attended ARENA meeting this morning where I got hold of your approach.

[@StevenVanBelleghem]

Thank you so much, Erik, appreciate that feedback

[@mBanan90]

Steven, thank you for the inspiring material to the morning coffee ☕ Top Gun Effect 👍

[@StevenVanBelleghem]

With great pleasure. Glad you enjoy it!

[@aipoweredinnovation]

Great insights

[@StevenVanBelleghem]

Thanks, Hans!

[@igormokanu7438]

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