Рет қаралды 20,009
The Customer Experience (CX) was a hot topic for 2021 and will get hotter for 2022!
This video describes how to develop a fast and pragmatic customer experience strategy that:
- Identifies quick wins and immediate next steps.
- Takes a customer journey view
- Establishes a scalable foundation and framework.
- Provides estimates for completing each step of the strategy.
Download links
Customer Experience Framework (draw.io diagram): bit.ly/3BJmrjv
Prioritarisation Matrix (Excel, contains macros): bit.ly/3BK646x
The Holographic Universe: amzn.to/3DD6gVA