Customer Experience Strategy 2022

The Customer Experience (CX) was a hot topic for 2021 and will get hotter for 2022!
This video describes how to develop a fast and pragmatic customer experience strategy that:
- Identifies quick wins and immediate next steps.
- Takes a customer journey view
- Establishes a scalable foundation and framework.
- Provides estimates for completing each step of the strategy.
Download links
Customer Experience Framework (draw.io diagram): bit.ly/3BJmrjv
Prioritarisation Matrix (Excel, contains macros): bit.ly/3BK646x
The Holographic Universe: amzn.to/3DD6gVA

[@JesperLowgren]

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[@danlindsey4588]

Thank you Jesper Lowgren for explain!

[@harveythompson8069]

Thank you for sharing this.

[@ismaelcurtis3202]

I love this video, I want more

[@jonathanhunter8041]

important message

[@raymondcook4423]

My friend just shared this with me. This is great!

[@vickiegibson5917]

Keep it up! You are so amazing!

[@nicholasrussell1049]

I'm definitely hopping on this bro, this be fire 🔥🔥

[@elsabecker5466]

very important

[@yun-chentsai1148]

Jasper, Thanks for sharing. This is a treasure video!! I have learned a lot. It would be better if you were able to share more detail on the NPS part :DD

[@bradfordadams2183]

Omg! this is Brilliant!!

[@lukepadilla156]

Thank you so much for this video.

[@nasirramos4631]

Thanks

[@claudbaca8841]

This is a very good opportunity.

[@angelomendez2233]

Such an amazing and exceptional video!

[@KhanhNguyen-wh1ov]

This is so helpful. But the effect sound at 2:33 literally made my heart fall down haha

[@JesperLowgren]

Thank you for your feedback! I better be careful with sound effects LOL.

[@khanhnguyenquoc886]

@@JesperLowgren I have downloaded the prioritisation matrix. But the Score doesn't match with Value x Ability to Execute in Excel?

[@lloydlynch5844]

Wow just amazing.

[@glorianyambok7405]

I love the video. While I understood the concept of the 2x2 matrix I did not fully understand how the numbers were derived.

[@JesperLowgren]

Hi Gloria and thank you for your feedback! Are you referring to the spreadsheet? These were derived from workshops and used to illustrate the concept.

[@franciskomoreno721]

Just great!

[@leslierobbins8701]

It's really amazing!

[@victoriawalker6174]

Thanks sis much. Very interesting 👌🏼

[@JesperLowgren]

Thank you Victoria.

[@barrynelson3773]

💯💯💯

[@jaytorres402]

man, keep it up.

[@lowellwest1786]

It's really good video that's very helpful to me.

[@brandoncook3464]

10/10

[@henrygill4088]

Thank you for this

[@nealdunn2402]

Thank you for your help

[@nickjennings5337]

Thats a good video.

[@blakepratt4313]

Love it❤❤❤

[@orvillemyers1607]

Just Awesome!

[@lancepena5819]

good work

[@clarencerobinson5397]

Very Good job!

[@freddiegriffin216]

I like it

[@carlmyers7169]

It's really useful.

[@ismaelcurtis3202]

i'm follow you

[@user-vn6ne8cg8e]

@JesperLowgren how do you rate value in prioritisation matrix? Do you use a legend for what values '1 to 10' actually mean?

[@JesperLowgren]

Yes, I use a simple legend, along the lines of: 1-minimum 10 maximum. Often the rating is relative, but in some circumstances, when you can qualify Value or Difficulty to Execute, absolute values can be used.

[@EH-ro8dn]

Can you speak softer? I can't hear you.