Soundcraft UI24r - A few extra bits to help solve problems

[@danydhondt4677]

I enjoyed this video a lot. To the point, funny and very well made.Thanks for sharing Dan!

[@3kil0w4tt]

Subscribed on the strength of this video alone.

[@McSlobo]

Those IP-addresses have no effect on how well your wifi works. It all depends on how crowded the frequency spectrum is, i.e. how many devices there are competing from the bandwidth. IP-addresses have absolutely nothing to do with that. Networking technologies are built on layers so that the physical radio transmitter knows nothing about the IP protocol (of which the IP addresses are part of) and vice versa. See e.g. "OSI model" for more reference. Your router just creates an IP-address space and devices which connect to it just get some address from the router, other routers may use same addresses but they use different radio spectrum and encryption to connect to other devices. In fact devices can connect to multiple networks simultaneously but in that case they must know which one to use for each address.

[@Jef.Coats-CCV]

Ditto that..

[@gnumarco]

What McSLobo said.

[@Hirnilein0815]

Correct. IP addresses are assigned per network, so the IP adress range you chose really only matters for devices that are connected to your router. There is no such thing as crossover between IP adresses.

[@jjptech]

It does if you have not technical network knowledge and if the router is connected to other hotspot as client

[@mykolcapps]

Very disappointing! If somebody can speak with such confidence about completely wrong networking information, it really makes me question everything else.

[@edzielinski]

Great info Dan. It's easy for people who have limited knowledge of equipment options to throw money at stuff that looks impressive and end up with a Frankenstein of cables and boxes over time, but your setup looks clean and very well planned. Thanks for the insight.

[@nellysagundo6634]

Great tips, Dan. BTW - you can multitrack (pre FX) record AND stereo master record the performance at the SAME time onto the USB stick.❤

[@danmatthews3102]

We have found that 5 musician's using wireless IN-EAR monitors would cause it to crash and re-boot. We bought a upgraded router and the problem went away. No more floor wedges. Each person gets a dedicated mix in his ears. ZERO feedback from the PA. GREAT SOUND once you get it all dialed in and STORED. Best investment we ever made.

[@timfox958]

What router did you get.

[@davidespana5857]

Glad i found this video. Thanks for the info Dan. We have the same issue where our ui24r would crash and reboot. We do use all 8 buses 4 being wireless. When you say you upgraded the router and the problem went. How did this work? Can anyone help? Cheers.

[@josephgoines2106]

For a bit of extra information: When there is interference with the wifi, having a different IP address may not solve the problem. Use your router at 5 GHz and use one of many phone apps to see wifi activity on the channels of the selected frequency. Whichever channel has the fewest devices using it, switch your device to that channel.

[@DanBakerMusic]

Yeah it is a minefield and I’ve read all sorts of things that people have posted as solutions. Luckily my desk now behaves itself!

[@thomasroooney1835]

@@DanBakerMusic Joseph is correct, if your issues come back do as Joseph said and you'll be sorted!

[@SkyLukewater]

@@DanBakerMusic what was the solution to the mixer cutting off for a few seconds? It did this to me yesterday, how did you fix it?

[@Greasley1988]

@@SkyLukewater Generally this is because of overheating. Disable the internal wifi hotspot and use a separate router. Add a cooling fan to the case, try to leave space above and below in the rack.

[@SkyLukewater]

@@Greasley1988 Thanks David. Since I wrote this comment I've done all those things and I've had no issues since :)

[@jorgtriesch3910]

Hi, great video as always and great piece of gear. We use it in our rehearsal room, which is used by 7 bands, 1 band per day of the week. Very easy to save and recall the settings of the machine used by the individual band. The only thing I am missing is Din5-Midi In/Out which would allow integrating a midi network without a separate interface. Interestingly, it is hardly available in any large music store in Germany for months now. Either they are working on a new version or the chips or containers are not available.

[@DanBakerMusic]

Yes there are supply issues for sure. The MIDI thing is a tricky one: the mixer is certainly built to a price..

[@alexdefrancisco3066]

To connect an iPad for security do you do it through the hdmi cable too?

[@johnjohndrum]

Hi Dan, very informative thank you. I’ve just ordered one of these for the band. Am I to believe I won’t need to buy an amp when it comes to buying speakers also which hdmi and router could you recommend please?

[@DanBakerMusic]

The output of the desk is at line level only, so you’d need to connect it to active speakers (amps built in) or an amplifier and speakers. Router wise, I bought a net gear one. They’re all compatible with the UI24…

[@mowomedia4801]

Dan, could you talk more bout how you you implemented the fan, a short video would be great to see how it placed in the rack case. I'm thinking of upgrading to this from Behringer XR.

[@DanBakerMusic]

I didn’t show the fan install as it was a bit of a fudge job! The fan had three cables on it but there are only two pins on the board. I found the correct two wires (capped off the third) but it looks a bit of a mess!

[@DanBakerMusic]

The fan goes on the actual mixer, not the rack case, though you can put one on the rack as well to provide extra ventilation...

[@mowomedia4801]

@@DanBakerMusic Ok thanks! That's enough to see where you're coming from. Looking forward to more videos on this mixer as you discover them.

[@Jan-wm5mw]

Hey! Can we set up a stereo in ear monitoring in it? Help please 🎸

[@DanBakerMusic]

Hi Jan, on the UI 24, you can stereo link auxes, by tapping and holding on aux 1 master and selecting stereo link. That means that aux 1 and 2 become a pair. Then run two XLRs into your headphone amp. I use a Behringer headphone amp and for that, I have wired two XLRs into a stereo Jack. Inside the XLRs, short pins 1 and 2 and run them to the ground wire of the Jack, and then pin 3 of one XLR goes to the tip of the Jack and pin 3 of the other XLR goes to the ring of the Jack…

[@alexdefrancisco3066]

The fan to Connect is a two pin or three pin? There are many options

[@DanBakerMusic]

Mine was a three pin, but the outer two were power and the third a control voltage, usually being from a temperature sensor that cuts the fan on and off as appropriate. The fan should come with basic documentation to say which is the control wire, which can be ignored as it’s not used on the UI24

[@alexdefrancisco3066]

@@DanBakerMusic have you ever cascaded two of them? Can you cascade with an x32?

[@alexdefrancisco3066]

@@DanBakerMusic thanks for your answers. It helps a whole lot

[@jeffreywinsor350]

I Dan. Recently acquired the SC UI24r. We've set it up in the jam space (4 piece band) and everyone has their Aux send mix. How do we save all those presets so we don't have to do a full set up each time?

[@gianul]

Would a touch display work just with HDMI connection???

[@lpseem3770]

If You don't connect to the internet, You can use any IP You want. Being online, You absolutely must use IP from one of the private ranges, ex 172 . 16 . 1 . 1 . It is also a good practice to scan nearby area for a free wifi channel. How did You get rid of random reboots? Were they a thermal issue, solved by a fan?

[@DanBakerMusic]

It did seem to be the case that a fan solved the rebooting issue... I understand that one can use any IP address, it’s just keeping away from the usual 192.168.x.x that also helped keep band members’ phones from steering away from the mixer...

[@lpseem3770]

@@DanBakerMusic You can also disable ssid advertising on the router. This way no one will see the wifi at all, except ones who explicitly type it's name and password to connect.

[@WarLooch]

Thanks for the video. It definitely is a great mixer. A little background of the IP and power outage info in case you’re interested… The reason why we use the octets 192.168.x.x and 10.x.x.x are because they are non-routable (by design with use of IPv4) and used for private networks. Generally we use .1 for the DHCP server (in this case your router which happens to have a built-in DHCP server) - just as a practice, but not a rule… well, except for some manufacturers who never read the IPv4 specs. Finally, (and this is just in case you’re curious and will help you in no way :)) - contrary to what most musicians think, we don’t need a router to access the mixer. Rather we’re only using it as an access point. If we needed a “router”, then it would route our traffic to-and-from the internet. However we tend to purchase inexpensive home routers for our mixers because they are easy to setup, come with a built-in DHCP server, are used as access points, have wireless capability, and are low-cost (both for the consumer and manufacturer). Oh, and regarding the power drop-out. 99% of the time it’s due to the USB recording. When Soundcraft made the Ui24R they inadvertently ran out of power by the time they got to the USB ports (I’m simplifying it). So, most USB keys will draw too much power when multitrack recording (you can find docs online or in fb forums that discuss it in more detail). Most people get around it by switching to a low-power-draw USB key *or* using a powered USB hub (which will give the USB recording device all the power it needs without hindering the mixer unit). Hope that helps.

[@mowomedia4801]

@@WarLooch Do you know the brand/model of some low power consumption USB flash drives that Ui24R owners have had success with?

[@orange42]

Hi. Great info. Some questions I have would be: 1) How do you run videos with sound using the UI24R? 2) If the amps are on the end of a snake is that ok? 3) What if you have some other sound inputs on the other end of a snake? 4) Does it have RTA auto room EQ?

[@DanBakerMusic]

Hi there-with reference to your questions: 1. Not sure. There are no video facilities built in to the UI24r, but in terms of sound, of course any video players sound can just be plugged into a couple of inputs on the mixer. 2. Yes this is fine to run amps at the other end of a snake, but they should remain balanced signals, that being XLR to XLR or XLR to stereo Jack. 3. Not sure what you mean here, but it’s best to run inputs to the mixer and outputs from it on separate snakes really. Minimizes crosstalk and the possibility that a very hot output signal doesn’t interfere with weak mic signals. 4. Yes you can set this up on monitor outputs and main outputs.

[@chadgilreath8952]

I just experienced the problem you mention where I lost all sound for about 10 seconds almost like the system rebooted. What causes that? Is that why you replaced the fan?

[@DanBakerMusic]

I put the fan in as it comes without one, but the cut out is already provided! Shame. I suppose things have to be made to a price. I put a switch on the side as well to switch the fan off in case I’m using it in the studio.. No problems since…

[@alexdefrancisco3066]

I had to connect the laptop to the external router. Didn’t find a way to connect straight into the unit. Is there a way to do that?

[@DanBakerMusic]

The Ethernet port should just plug straight into the router, and then the settings are configured on the mixer itself. There are good tutorials on how to do this…

[@patrickedgmon7988]

How would this compare to the Zoom L-20? Would you buy it?

[@DanBakerMusic]

I’ve not used the Zoom L-20. I’ll check it out though...

[@JohnLeyMystikmusic]

what display are you using?

[@worshipwithothienojulius]

How do you patch to record to logic as an interface. I have failed and I don't know how to go about it.

[@DanBakerMusic]

I’ll have a look. I managed to do it straightaway but I’ll investigate...

[@Digitalmixes]

Hi Dan, thanks for the video. I came to you through a search looking to be able to play the people I was recording reverb for their monitoring but then not to record the reverbs in the multitrack file. Halfway through your video it states that the multitrack recording would not include reverb and other processing but in all the tests I have made this does not seem to be the case. Is there a button you have pressed that has made this happen? I would like to retain compression and gating just remove the reverbs. Any quick thoughts would be welcome. Many thanks.

[@alexdefrancisco3066]

Hey how’s the reliability of this unit?. I bought one some time ago but haven’t used it live yet. I recently saw info on line that says these are a bit unreliable.

[@DanBakerMusic]

There were certainly issues, but I put a cooling fan on it, got an external router, and an HDMI touchscreen for local access. Works well now..

[@alexdefrancisco3066]

@@DanBakerMusic so the only problems you had were disconnection and over heating in some way?

[@uniqloeuniq740]

hello can you help me, my ui24r cant playback any sound from daw, i've trying any things from youtube. but still cant make it works. thank you

[@DanBakerMusic]

Is that via the USB drive? That is, taking a recording made on the UI24 and importing into computer? The sample rate in the UI is 48kHz. If your DAW is set to 44.1kHz, sometimes it’ll either not work at all or it’ll play back a semi tone flat and slightly slower.

[@TheMrCull]

Hey Dan. Great video! Curious what you use in the studio? I’ve got I’ve of these units and find it excellent for recording.

[@DanBakerMusic]

I use a Universal Audio Apollo for recording in the studio, but I also use the ui24 when doing a band...

[@JoseFigarella]

Dan, would you keep this one for a studio? Do you think this would be better than the Mackie DL16s with onix preamps? Thank you!

[@rocketscience1482]

What is the make / model of the HDMI display you are using?

[@DanBakerMusic]

www.amazon.co.uk/gp/aw/d/B082HPWFB6/ref=ya_aw_od_pi?ie=UTF8&psc=1

[@Scott__C]

You said the reboot issue had been resolved, is that from a firmware update? Does the unit overheat? Is that why the fan is necessary?

[@DanBakerMusic]

I had constant rebooting until I fitted a fan. I did put a switch with the fan though, in case of using it in a recording studio setting..

[@wangxiaoclark]

I understand that I can log-in to the user interface with iPad or phone, then to store the snapshots and shows (folders of snapshots). However, in my home studio set-up, I would like to set-up everything, then next time, when I turn on the Ui24R, it automatically use the snapshot I chose to be "as default". so my questions is, 1) what is the default start-up "snapshot" that the Ui24R will offer when turned on? (without any log into the UI to adjust?) is it the "factory default snapshot" or the one from last time when it was powered off? 2) can I set-up a snapshot A as the snapshot I always get when the power is turned on without me logging into the user interface? despite I end up using multiple other snapshots and turned off with snapshot X, Y or Z? The reason I'm asking is, I'm using the Ui24R at my home studio and once I've set them up, I don't want to get into the UI interface (iPad, browser, login etc) to select the snap shot A (which I like to use every time when I turn on the power) but to directly enjoy the music.

[@wangxiaoclark]

Hi Dan. Thanks for your great video. May I ask a question? As I was consider it.Thank you!

[@ianginn5172]

Hi Dan, just ordered the UI 16…. What router would you recommend to compliment this mixer ? Cheers pal.👍 Good video

[@DanBakerMusic]

I used a standard Netgear router for £30! Works fine...

[@salvadorchavez2198]

Dan quick question man , what if I want to rec multitrack to pro tools via usb but want some of the gate/eq from the live mix??? I know I want to mix on protools via plugins, but I would like to at least keep some of the settings for my drums , I can’t seem to find and option to use post instead of pre recording. Does the ui24 have that option ??

[@DanBakerMusic]

The UI24 doesn’t pass any of its effects or EQ to the multitrack unfortunately, though you may be able to route a channel with effects to a channel without, and record that. Leave it with me: I’ll have a go and report back. I’ll do a video about it if I get somewhere!

[@salvadorchavez2198]

@@DanBakerMusic very much appreciated man look forward to it if you find any solution. thanks

[@maladykiller]

Crazy question here, I've seen your videos on running analog mixers into DAW, can I run an 24ch analog mixer with the UI24 as an interface into DAW?

[@PoBoyRascal]

Yes.. i havent done it with the ui24 for but works for my presonus ar16.. just gotta watch your levels.. ui24 sounds great by itself.. ar only let me control the gain.. now i love my analog sound into the ar.. feel its overkill for ui24.. direct outs enjoy!

[@sturlamh]

Hey Dan Im also having this issue with the mixer rebooting out of nowhere. How did you fix that problem?

[@DanBakerMusic]

Installing a fan and disabling internal wifi (using only the external router). I’ve done many gigs since with no issues...

[@Scott__C]

@@DanBakerMusic Oh, so really this was a thermal issue all along? I'll avoid it if that's they didn't sort that out before release.

[@boristubeti6776]

I’m having this problem: The console used to “memorize” levels and gain of all channels. But now, when I switch it on, the levels and gains of all channels go to 0. What could be the problem? And how could I solve it? Thank you in advance 🙏🏻 UPDATE: I’ve done a factory reset, updated to to the latest version and everything started working again. P.S. if there’s shows and snapshots that you need, make sure to export them to a usb stick first, then do the reboot. ✌🏻

[@DanBakerMusic]

I’ve never had it memorize the levels until I recall a performance from before. By default it’s meant to be zeroed at the start.

[@rkersem]

What screen are you using exactly?

[@DanBakerMusic]

www.amazon.co.uk/gp/aw/d/B082HPWFB6/ref=ya_aw_od_pi?ie=UTF8&psc=1

[@slavenkaralic1293]

Do you get the touch funktion with only a HDMI cable? I ask because it says you need to connect usb for the touch function. Would be very kind if you could answer! 😊 Greetz from Seitzerland

[@sixsentsoldiers]

Wish Soundcraft would have recruited a good router company to build the internal. Say, Cisco. 100 extra dollars per unit. Would have been a Grand Slam.

[@DanBakerMusic]

Yep. It’s all about price point unfortunately...

[@JimBowmansweb]

I think you've conflated wifi frequency separation vs. IP address separation. The 172 vs 192 bits are really unnecessary.

[@scottkorber]

You don't get interference with IP addresses from other networks. That's not how that works at all. The interference would be from the frequency of the wifi, ie the channel. It has nothing to do with IP addresses.

[@DanBakerMusic]

I’ve done a bit of reading since then. I understand it a bit more...thanks!

[@just2elste]

sorry but IP range has nothint to do with WIFI chanels

[@DanBakerMusic]

I understand that but the faults I experienced had no obvious cause, so I just tried a plethora of things. With wifi and IP addresses, there’s no rhyme or reason...

[@tomasengstrom6362]

Just don't use 2,4GHz wireless devices and you will be fine with the internal. Use this 120+ gigs every year!

[@PoBoyRascal]

Last night was the first time i used my ui24 i recieved it 23 hours proir.. had bout 3 hours to play with it and set up what i thought i needed for an upcoming show. It sounds great, easy to use, fast compared to other brands ive used.. however i was hearing alot of popping and clicking and interference.. also was lied to and will be complaining to sweetwater. The gator case they package sell you is nothing short of a pizza delivery bag. Tight to the board with thick foam.. salesman said overheating would not be a problem.. it was extremely warm to the touch by end of the gig.. might send case back and look for a larger one... but the clicking? I saw something about gates could do it? Anyone??? Also if you sit your cell on the unit its gonna make a nosie for sure.. it was pretty isolated when it was clicking

[@DanBakerMusic]

Sounds like the clicking could be processor related. I’m sorry to say mine doesn’t do that (not helpful to you I know), but a cooling fan fitted to the mixer made a big difference to overall reliability.

[@thomasengel7467]

Big D is not available via HDMI out !

[@DanBakerMusic]

Sorry! I forgot...

[@lalandejulien6945]

hello, the probleme with wifi are not related with the ip adress at all, the real problème are the wifi chanel 1 to 13 for 2.4 ghz and 38 to 159 in 5 Ghz the best wait its change the native antenna with more big or directional antenna and scan the wifi chanel already use with Wifiman (android) and connect to your interface to change the channel to a most no used chanel. Thank for the review and for the stéréo inear plug câble technique witout cams for gain in lenght :D

[@DanBakerMusic]

Hi Julien, yes - I have since done a bit more research into wifi channels. I’ve learned a lot from it! Glad you liked the in-ear cabling video!

[@adamgood13]

minute 6:30 The WiFi frequency channel and IP address space are being confused here. 172.xxx.xxx.xxx address space (subnet) is fine. But this does nothing to prevent WiFi interference. Choosing a WiFi channel that is less busy is the way to go if you want to solve that problem. Security is maybe the issue he is trying to address. Choosing a less obvious address (and I'm guilty of this too sometimes) is what we IT folks call "security by obscurity". The way to go here is to have a secure wifi network. So pick a less busy channel, and secure your wireless network. BTW, channels 1, 6, and 11 are the non overlapping channels for 2.4GHz I think this is less of an issue with the 5GHz range. I would actually recommend wiring the UI24R to a wifi router which uses newer wifi protocol. One that utilizes both 2.4 and 5 GHz. like 802.11n. Just my thoughts. Thank you for making the great video.

[@Odradiaz]

I recently owned a soundcraft Ui12, and I'm having a problem with the player. Sometimes it works and sometimes it doesn't. The curious thing about this is that, on the screen of my tablet, it shows me the count of the seconds as it reproduce the audio, but the faders are at off and of course it doesn't sound. The rest of the mixer characteristics keep working as usual, i can make changes on gain, volume, reverb, eq etc.. But the music simply does not work. Any of you have been experimented a similar issue with this serie of mixers? Sometimes it plays the audios, sometimes it doesn't.