Custom sounds to improve your life with Endel🎶 (100 viewers try for free): app.adjust.com/b8wxub6?campaign=nonstopdan_march&adgroup=youtube
@edwinpeek74362 жыл бұрын
Hi Dan, you mentioned signature KLM drink in BC. They have one it's called 'The Flying Dutchman' (it's alcohol based though) :)
@Bellasie12 жыл бұрын
Most horrible experience with food service on board for me: BA LGW to Lima a few years ago (pre-covid), I had pre-ordered a kosher meal in economy. The crew approached me towards the end of the boarding, saying they didn't have enough kosher meals because of a system error. They had presented (as is customary) their respective meals to a few men already, and mine (I'm a female) was the one lacking, of course! They were however offering me to choose a main course in the business class menu, which never came. To cut a long story short, they never brought me anything during the whole time people were being served their trays, finding excuses each time I tried to catch a crew's attention, and ended up collecting empty trays before anyone came to me with something to eat. I finally got a pasta dish, nearly thrown at me by the chief purser, that my friend, a BA crew from a different base on holiday with a confirmed ticket (not a crew standby ticket), recognized as crew meal that is not normally served to passengers. The crew avoided me the whole flight, and I got served something similar during the second service. Once back home, I wrote to BA and their first answer was that "their crew are always exemplary". I finally got some extra miles in compensation when I threatened to take the affair to the media.
@wietsebloemsma7652 жыл бұрын
Hey Dan, KLM will launch a brand new business class product in the second half of 2022 on the 777s. They’ve announced that it will install seats in a 1-2-1 configuration with closing doors. You’ll always have to have luck when it comes down to pre-ordered food, but the seat will finally be competitive with other airlines like Qatar and Virgin Atlantic.
@ashrc18892 жыл бұрын
I remembered i got so sick and my body was itching due to the seat not being cleaned on klm and my parents were so scared and the flight attendant kept going and getting hot towels
@fabianmckenna81972 жыл бұрын
Dan, I noticed a few years back that KLM service was slipping when economy stopped getting a hot towels along with a drink and snack after departure. Then the couple of small bottles of wine became one plastic glass and that was that! This was before Covid and our poor experience with some cabin crew led us to use British Airways instead for trips from UK to Washington DC. .
@jessknuteson76332 жыл бұрын
As disappointing as the flight was to you I love how you didn’t ever express your negative opinion to her so that she could still have a pleasant experience. That was the best part!!!
@duditon12 жыл бұрын
“Did I book a business diet class?” That had me in an asthmatic laughing fit 😂 😂
@pack-a-punch85862 жыл бұрын
Same bruh 😂
@visual.viirus2 жыл бұрын
Oooh I just picked my nose
@kimberlywentworth9160 Жыл бұрын
Yea, you got that right. The want you to loose weight. Terrible that they served so little food.
@markbromley27902 жыл бұрын
I seriously doubt your experience was a one-time blunder. I don't know how any airline executive at KLM could watch your video and not be humiliated with their catering and their poor service. Airlines will only get better when videos like this get posted and they get exposed. Thank you for the honest reviews that you provide.
@godisacorgi98352 жыл бұрын
KLM and Lufthansa have signed an agreement with the UAE government to keep their service as crappy as possible so that everyone flies Emirates.
@AFRIFIRST2 жыл бұрын
@Thijs is in the air the attitude of the cabin crew leaves alot to be desired
@AFRIFIRST2 жыл бұрын
@@godisacorgi9835 then they must have also signed an agreement on African flights to give crazy and rode service
@jay50782 жыл бұрын
Would you rather have KLM fly a damaged plane? Planes have issues and the company would either choose a replacement or cancel the flight.
@jemoeder90832 жыл бұрын
@Thijs is in the air okay okay i think they still have to own the business class compensation
@alecmajchrzak65112 жыл бұрын
I’m ex crew myself. I flew KLM several times, and all of the things you’re describing do really surprise me. Nevertheless, sometimes you het a bad crew, and often times a bad, lazy, or non motivated cabin service director heads the crew, and when this happens, it spills al the way down onto the rest of the crew. When you were waiting for half an hour for the right hand doors to be opened for the catering trucks, and the trucks were already there, it would not surprise me that the crew were performing their safety checks and security, which only 10 minutes tops, and then, perhaps they were having tea, while still waiting for some other crew who hadn’t arrived yet, probably still in the duty free shop !! Each time there is a change of aircraft, it’s a big mess. And the customer always pays the price
@fatdoi0032 жыл бұрын
but the crew would be different right? changing from B787 to B777
@PatrickBijvoet2 жыл бұрын
@@fatdoi003 William, there are more then 10.000 cabincrew with KLM. So yes. But most of them fly on different types. Like many other airlines do the same.
@JayHora2 жыл бұрын
True story
@Bellasie12 жыл бұрын
@@fatdoi003 No they wouldn't necessarily be, it depends on the airlines, too, but normally long-haul crew are trained to work on both these aircrafts these days. The crew will be changed if the delay implies overtime.
@jadebe802 жыл бұрын
I’m sorry, *hadn’t arrived yet*!? When I was flying I would receive 10 lashes, offloaded and then pay a fee
@adrianfragher95762 жыл бұрын
I’m an American living in Amsterdam and, thanks to a lot of business travel, have Platinum status on KLM. With business travel picking up again I was SHOCKED at the downgrade in cabin service, especially in catering, on a long haul (AMS-ATL) flight a few weeks ago. It’s clearly a cost saving measure, and I was flying economy, but with this video it’s clear that no class was spared.
@willemlenteren1485 Жыл бұрын
Better delta next time
@Ausknutz2 жыл бұрын
I only flew KLM once from Rio to Berlin (via Amsterdam) in 2018. The plane was a B787 and the crew was the most friendly I've ever flew with. I hope your bad experience was just bad luck
@kokoslegend48502 жыл бұрын
Same, i have never had a bad experience and i think i flew around 20 times with klm.
@kokoslegend48502 жыл бұрын
Very friendly crew as well
@aimeejoyvanmierlo Жыл бұрын
Same, I love klm. Such good service
@willemlenteren1485 Жыл бұрын
here in holland is always a mess that klm
@fabianmckenna819711 ай бұрын
Six years headed to America using British Airways but stopped when they declined to offer breakfast on the London flight. Eight years with KLM before they stopped the hot towels, wine came in one glass instead of a couple of small bottles and finally the last couple of cabin crews seemed more interested in throwing the food at us, clearing up and vanishing! Now use Aer Lingus which is a bit cheaper although alcoholic drinks are chargeable but service is fine.
@jananaiscutey23872 жыл бұрын
To play devils advocate: -cabin crew has no say or part of catering. It’s a whole separate department that is organized by operations. Sometimes the catering can be delayed from doing another flight or traffic ( as catering does not come from the airport but offsite and has to clear security). There’s a lot of factors as to why it can be late -aircrafts are usually warm on the ground. The cooling system is from the aircrafts apu or ground air. The AC doesn’t really become working until the engines are on. -they totally lied about not having more food options lol but the rule is service the customers first and then you can eat the leftovers, not the other way around
@Bellasie12 жыл бұрын
Exactly.
@Mike-hm2gc2 жыл бұрын
Crew don't eat leftovers, they have their own crew meals. It's totally possible that the crew meals were similar to what his mummy wanted to eat after changing her mind - too bad that KLM doesn't over-cater its flights in case someone changes their mind, particularly when they have pre-booked a meal!
@nicki47152 жыл бұрын
Old flight attendant here. Crews absolutely eat leftover meals. So yes this happens. Although we never not offered a paying customer a meal switch if it was available just so we could eat what was left but yes crews definitely eat leftovers.
@Mike-hm2gc2 жыл бұрын
@@nicki4715 Maybe where you worked that was the case, but not all airlines treat their crew that way. Cheers.
@Muffinssi19972 жыл бұрын
@@Mike-hm2gc Most airlines do, at least on long-haul flights. With LH-flights, crews usually eat leftovers from the business class service. This obviously doesn't mean that there aren't enough meals for the entire crew + business class passengers, but rather that the passengers choose what they eat and the crew eats the choices that are left after the service is done. At least for us, the second service meal on LH-flights is separate for the crew and the passengers, and on SH-flights the crew has separate meals as well
@NigelHenderson1232 жыл бұрын
Great video Dan. In regards to the meal issue you had where you spotted the airline staff eating what your Mother requested. I had an opposite experience with BA recently on a flight from LGW to SJO. The meal I requested wasn't available so I requested another. A few minutes later the steward came back and said a member of staff had kindly given up their choice so I could have it !! Hats off to BA for that one 🙂
@chuckywang2 жыл бұрын
Unprofessional to tell you that a flight attendant gave up their meal. They should have just given the meal to you and left it at that. Were they wanting kudos for giving you the meal? Why were they even selecting their meal before all the customers selected theirs?
@fabianm28192 жыл бұрын
theyre MEANT to give up their meal, they dont get first choice thats the point
@Bellasie12 жыл бұрын
It's actually shocking that the crew had to say they "gave up" their meal, as if to look generous when they are in fact just following the rules in letting go of what they "would have preferred" to eat. Cabin crew don't have a choice of meals, they choose amongst whatever the passengers didn't order, obviously. Totally unprofessional.
@Anlisa232 жыл бұрын
In the airline where I worked we had separate crew and pax meal and yes sometimes passengers are left with no choice(one option of meal is left) but it was strictly prohibited to offer them a replacement with your own meal. Imagine situation on the next flight this person has the same problem (no choice left) and he says “on the previous flight crew gave me their meal and you are just bad” and then writes a bad review. Plus other pax who saw that replacement is possible would ask if they can have it too and you have limited crew meals and limited “kind” crew who wants give up their food.
@samljungholm12682 жыл бұрын
My mother was a part of this crew. She has seen this video and felt sad about it, she did not want to write anything. I’m writing on the crew’s behalf to let you hear both sides. Firstly, there is a limited amount of food on each airplane. You had specially ordered vegan food. All the fish had been ordered by passengers but one fish meal was left over from a passenger who fell asleep during meal service, and did no longer want it afterwards. The crew ate this after service half cold. The crew eats what is left behind. If you do not eat your special ordered vegan food, that means the crew will have to eat it or other passengers which is wrong since it has been specially catered for you . Secondly, the catering took time since airplanes have different caterings and it is nothing the crew can do about it. Obviously it could have gone smoother, along with other things during the trip, but there are many factors that complicated things in these situations. The crew was, like you said, of course affected by the delay as well, especially considering the complaints they have to deal with as a result. Even one of the passengers and his family started to fight with the purser and only wanted to talk to the attendants after that. So that took a lot of the attention and with a full business class it complicated everything. I’m sorry you had a bad experience with KLM since much went wrong, however I just wanted to shed some light from the crew’s side, so that some things clear up.
@NonstopDan2 жыл бұрын
Thanks for sharing this perspective Sam.
@eirika20014 ай бұрын
Good to hear the crew side of things! I am flying KLM business in June and hope I get a professional like your Mom. :) Sounds like there was a lot to deal with and then to have an harsh review afterwards must have been frustrating!
@jsaviation2 жыл бұрын
Good news! I dont know if you already know it, but KLM is going to replace all business class seats on their 777’s with the loved 1-2-1 configuration. The seats will also be broader and get a privacy “door” like you have on Delta One😄
@joerg85315 ай бұрын
Yeah, I flight with one of this in February from Nairobi to Amsterdam. Thanks good it was pretty nice.
@Enoxix.2 жыл бұрын
My dad owns all those small blue houses :D! Fun to see them shown like this!
@Roadent12412 жыл бұрын
Do you get anything for getting all of them?
@philippevanovereem60602 жыл бұрын
Nope… they just tell you it’s time for round 2.. :-D
@Roef0732 жыл бұрын
My mom is a senior purser at klm and our house is litterally full with those little houses haha
@sirdrivesalot2 жыл бұрын
We have them too! Except ours were filled with gin ;)
@InstantLuc2 жыл бұрын
I had a sh*t KLM experience not long ago. They were incredibly rude and when I called customer service to get a hand, they promised they'd call back and never did
@senianns95222 жыл бұрын
We were 'packed in' so close in economy. My son dropped a bread roll during 'dinner'. We couldn't see it or reach it! I asked the attendant if they had another bread roll? Answer: ' No, we don't carry more than what the number of passengers are given' ! What an answer--a bread roll FFS!
@NothingMatterz2 жыл бұрын
They stole seven thousand dollars from me. Canceled a flight, no refund.
@senianns95222 жыл бұрын
@N Fels I think I know what 'far apart ' here!
@senianns95222 жыл бұрын
@@NothingMatterz They just don't care! Worst airline I have ever used! Even the Chinese airlines are better!
@Coordinator612 жыл бұрын
@@NothingMatterz Yaeh right.
@karenanderson1232 Жыл бұрын
OH DAN OH DAN OH DAN! I’m shaking my head! As a forty year Flight Attendant for a major US carrier (now retired) I was so taken aback at your comment regarding the delay from catering and putting it on the crew. Just so we’re clear, anything having to do with catering is not the responsibility of crew members. The food service company is responsible for checking to see what is going on with the flight and knowing what gate and when the aircraft will be there. That information is provided by the airline. When they actually show up to cater the aircraft is on them. Please don’t ever put blame on crew members, it’s not their jurisdiction. Also, same holds true for “items” that maybe you’ve missed seeing on a particular flight. Sometimes catering screws up and forgets things…mistakes happen. I could write a book on the millions of mistakes a catering company has made….🤷🏼♀️🤦♀️. I love your videos, keep up the good work!
@brianNJwatson2 жыл бұрын
I really appreciate how balanced your reviews are. Having a strong opinion that is measured with 360 degree perspective and consideration of all factors is hard to come by in any venue.
@kawangkwok52622 жыл бұрын
This journey looks really unusual. As far as your mum would not see that much difference, and enjoyed the trip, everything is positive!
@angus_m2 жыл бұрын
KLM does this a lot on routes like this. If demand increases close to the flight, they will just swap out the 787 or A330 for a 777
@frontmaster25772 жыл бұрын
@Thijs is in the air wrong
@mstrmren2 жыл бұрын
@Thijs is in the air Nah, I fly KLM frequently and have experienced this exact scenario very often
@mstrmren2 жыл бұрын
@Thijs is in the air Probably
@frontmaster25772 жыл бұрын
@Thijs is in the air you sound like an employee trying to stick up for the company even though we all know you’re full of crap🤣
@TheEchelon2 жыл бұрын
@@frontmaster2577 How is he full of shit, just because it doesn't line up with your opinion? That's childish behaviour. Don't get me wrong, of course, it could be bs, but there's no evidence for you to make that claim. The video clearly showed their original 787 was on the ground due to engine maintenance. Look at the other comments, some people have good experiences, some bad. That's just the way it goes.
@anthonychidiac98712 жыл бұрын
Hi Dan. Don’t get me wrong I love watching your videos and feel like I learn so much from them but I don’t think this video was quite fair on KLMs side- this seemed more of a personal issue then a hard product issue. - crew don’t realize catering last minute. It’s the first thing we look at when we board the aircraft. I call for catering all the time but most times it takes 20-40 minutes until it arrives. Also, on a safety aspect, on wide body you cannot board when catering is happening from the forward doors. - with the aircraft swap, I know it sucks but the service offerings and delivery would be the same if you flew the Dreamliner. It wouldn’t of been different. Unfortunately the crew on this specific leg probably wasn’t the greatest but from a constant viewer of your videos, it seems like your mood was ruined from the moment you found out about the aircraft swap and it went downhill from there. Don’t let one flight ruin anything. Keep making great videos. Things happen and that’s aviation. Have a fantastic weekend!
@dawsonje2 жыл бұрын
I actually feel like Dan is somewhat often unfair.. Seems like he can get thrown off early by something and it cascades from there
@markbromley27902 жыл бұрын
Dan provides the most honest reviews of the airlines and he does it in a diplomatic and funny way.
@YT-mp7ei2 жыл бұрын
I wonder how you can excuse crew’s attitude of laziness and unfriendliness with Dan’s mood. Care to elaborate on that? Telling customer can’t have an item on the business class menu only to eat it themselves later is appalling. Also please work on your comprehension skills because Dan said the issue he had was with KLM staff telling them boarding would happen in 15 minutes instead of 1hr40min.
@creative00012 жыл бұрын
Good take! Dan always gets over these kind of flights, I just think that because he wanted it to be special for his mom and unexpected things happen.
@dawsonje2 жыл бұрын
@@YT-mp7ei i actually meant the change off equipment, not the delayed boarding. I’m not sure attaching my comprehension is necessary. Maybe this is Oscar’s burner account? LOL I agree with you about the meal. If that did happen, and it was the same meal that was denied to them during the ordering process then that is indeed egregious and should be addressed by KLM executive management
@barpaza2 жыл бұрын
Very accurate. Only thing? I do love a slower food service. I hate when they stuff you food 20 minutes after takeoff. If flying first or business, I want to enjoy a drink or two before the meal service.
@davidyasss34842 жыл бұрын
Air transport has been a nightmare in Europe since reopening. I'm waiting for another few months to travel again. KLM is one of my favourites for international flights.
@Breakups2Makeup2 жыл бұрын
This was just a series of unfortunate events for you! I'm so sorry there was such a massive delay and an airplane change. Too bad the service/cabin didn't match the level of service that you remember from other KLM experiences. Hmm...I, too, wonder why the portion sizes were so small? I do love the idea of collecting those mini houses! Such a cool feature! I'm not sure if I would spend $$$ on business class for KLM. I think I'd rather stick to economy or premium on another airline. Thanks for the thorough review!
@Angeljazmin122 жыл бұрын
I must definitely say that KLM has downgraded a LOT! Understandably during the pandemic they had to scramble to do the best possible to accommodate their routes, however, selling ghost flights, downgrading service as well as pre flight options is an absolute bummer. I ended up having to sue them because they deliberately sold me a ghost flight LED-AMS a couple of months ago. Not to mention the ticket was exaggeratedly overpriced, and customer service was painfully terrible. So, KLM has sunk to the bottom of my list.
@jmanly7072 жыл бұрын
wait what's wrong with being on a ghost flight? sorry im new to flying stuff
@virginiaalvarez96512 жыл бұрын
Agree, standard service 👎
@aviaspotter322 жыл бұрын
@@jmanly707 no money
@bodigames2 жыл бұрын
ok your problem. I never experienced this
@JustSomeGuyWithAMustache8862 жыл бұрын
@@bodigames it’s basically where they stick you on an empty plane that they are only flying to meet quota
@hugobellini2 жыл бұрын
I've just flown KLM for the first time (two intercontinental flights and one regional) and my experience was pretty amazing - I particularly liked the lounge and also the crews were fantastic - so I really hope your experience was an one time blunder as I'm already considering flying with them again soon. love your videos!
@willemlenteren1485 Жыл бұрын
Never klm again
@jbanthony3498 Жыл бұрын
Oh Dan ….. you need to be a cabin crew for 25 years before you can understand that the second we get on board the aircraft, catering shit is NOT our first priority!
@davidmacdonald42962 жыл бұрын
Dude, I'm having my dinner. Please don't show me flashbacks to that cursed Lufthansa sandwich 😔
@ScaldingGaming2 жыл бұрын
Dont you think crew called for catering right after they went on the aircraft but it takes some time for catering to load whole meals etc and basically drive to the aircraft?
@kennycheung17432 жыл бұрын
Not just that, catering needs to reload all the stocks into correct carts since carts are not interchangeable between different models. This takes time when KLM keeps switching between planes.
@HDjeff2 жыл бұрын
It is so disappointing when you're excited to fly an airline and they let you down like this. 😞 The reverse swap actually happened to Amanda on KLM last year because they usually fly the 2-2-2 A330 to Boston and switched to a 787. I always love watching when you bring your mom along and I'm glad she still had a great flight!
@clivebaxter63542 жыл бұрын
The last time I went KLM the staff made me change seats 3 times so people could sit together. When I protested on the last move they said I was a difficult passenger, never again with them!
@tomodomo10002 жыл бұрын
so people didn't pay for seat reservation, and after that you needed to pay> #cheapDutch
@Reader7602 жыл бұрын
Thanks American here. Headed for Amsterdam in Sept. Good info. Thx #cheapSwede
@kayan80082 жыл бұрын
Similar experience. The last time I flew KLM from Curacao to Belgrade via Amsterdam... on the first leg there was slight delay so I asked how long the delay would be and how to access info to rebook my next flight if I could not catch my connection flight. They ignored me and told me i was a difficult passenger... (not to mention they missed my luggage😮💨)
@Johannes2207972 жыл бұрын
This is way we love you Dan! Always so honest! Nice content!
@NonstopDan2 жыл бұрын
Thanks Johannes!
@jakeryan45452 жыл бұрын
I agree! Especially for airlines like KLM that don't ever get any criticism. It can feel daunting for reviewers, because these airlines have such hard core fans (as the comments show). I feel like if this were a British Airways, Delta, or Air Canada flight, the comments would have been like "you are being too nice to them".
@romanino2 жыл бұрын
Side note: as former crew (5 years with EK) you sometimes get to know you have no catering on board ONLY after safety and security checks which aprox take from 15 to 30 mins.
@europeweekender20202 жыл бұрын
I hope you can do train reviews one day as well! Especially with the abundance of high speed rail in europe
@attosmith79032 жыл бұрын
He deos it on his second channel
@mpb34812 жыл бұрын
@@attosmith7903 What’s his second channel? Isn’t Dan an aviation fan who focuses on airplanes and air travel?
@m.montague52285 ай бұрын
“Which tasted about good as you’d expect, Dutch mangos to taste in February” 😂😂 Oh God 🤣🤦♀️
@man7j2 жыл бұрын
How thoughtful of you to want to provide the best experience for your mum. Glad she enjoyed herself still. Re KLM, they need to get their act together. Totally agree with you, they don’t even try to compensate you for creating a poor experience for the passenger.
@honorsherman46672 жыл бұрын
I just booked my first business class for next year. Very expensive. To the extent that you want to get value for this, I get it. I hope you and your mom and Oskar enjoyed the rest of the trip.
@nobody....1682 жыл бұрын
I really hope you keep your honesty throughout your future flights...Greetings from Greece.
@fiorellagalvez27202 жыл бұрын
Awesome vid! 🥳 I’ve only traveled business class once in my life from Stockholm to Lima in KLM last February and I felt so warmly welcomed by the crew and the experience was marvelous, one-two-one seats laying, I had the first one so it was cool. But one thing… the food 🥲 I rather had what the economy class had, it was very disappointing and tasteless and INDEED the portions…. I was hungry the whole flight 😂, hopefully that changes soon!
@aninjaguardian2 жыл бұрын
I love how you treat your mom to these experiences
@ljacobs3572 жыл бұрын
Been flying KLM every year for the past 5 years. Always great service, comfortable seats and fairly good food.. They use the 787 10 from Houston to Amsterdam. Very nice aircraft. But stay away from the pre-arrival meals.
@airscotia46902 жыл бұрын
Having been a flight attendant for KLM for 11 years, the crew would have had nothing to do with the delayed catering. The caterers had to repack all the catering as the aircraft type changed last min from a 787 to a 777 as you observed. The crew were trying their best with what they had to had with regards the catering loaded in Amsterdam.
@fatdoi0032 жыл бұрын
also it would be a different crew changing from B787 to B777? or flight attendants are certified in multiple types?
@Twan012 жыл бұрын
@@fatdoi003 you fly on almost all planes
@airscotia46902 жыл бұрын
@@fatdoi003 In Europe cabin crew can fly on a maximum of three different types, this includes variations. For example the Airbus A319, A320, A321 would be classed as one type. The Embraer E175, E190, E195 would be one type but the Boeing 777 and 787 are different types. Other parts of the work, cabin crew can operated on more than three types at once.
@itookjiminsjams7462 Жыл бұрын
Ig the fact that was most upsetting was that they said there would be a 15 minutes delay, then a 20 one and just kept pushing it instead of just saying there’s an hour delay from the beginning
@Tman10104 ай бұрын
Anyone else see Oskar at 6:54 on the floor below standing up for the camera 🤣. Great video!
@devn38132 жыл бұрын
at least when I flew KLM, their signature drink was the Flying Dutchman cocktail.
@DanknDerpyGamer2 жыл бұрын
I love when airlines have an aircraft fleet chart in their in-flight magazines. Whatever airline it is doesn't matter, I love that. Still have a 1997 issue of American Airlines' American Way magazine, with a fleet from when AA still had F100s, MD-11s, DC-10s, and IIRC Shorts 360s in their Eagle fleet.
@joevermeulen83242 жыл бұрын
I have to say that even if the crew called for catering the moment they stepped on the plane it would still take at least half an hour for catering to get there and that would be if they had all the carts ready to go, especially at an airport as big as AMS. If they had to assemble the carts for a 777 I would easily expect at least an hour if not longer to get catering done.
@andersb50072 жыл бұрын
KLM swapped equipment from 787 to 777 on my flight from SFO to AMS in May. Upgraded to biz class and got a seat in the single row cabin, behind the entry door, that Dan recommended. Seat was great and service pleasant. The cabin temp was sweltering hot 🥵. As was AMS terminals. Felt slightly cooked upon arrival at my final destination Oslo.
@flywithAC23122 жыл бұрын
Shocking - cannot believe the onboard catering! This is definitely NOT OK for the price point that these flights come at.
@mitchg78092 жыл бұрын
The cabin crew didn’t neglect to notify the catering trucks to come and cater the aircraft. (That’s not how it works) Catering was automatically scheduled for your flight. It is controlled by operations. The crew can call & inquire of their whereabouts but the answer is always the same “Catering is on their way”
@josepinard302 жыл бұрын
Hello, I have flown a few times with KLM and have always been satisfied with the service. No one is sheltered from having a bad experience with any airline. Hope your trip with your mom was quite nice once you landed.
@vitoscaduto2 жыл бұрын
Hi Dan! I am crew for an European airline and let me tell you, unfortunately this things happen... It makes sense to me that the gate agents would say that the boarding would start in 20 minutes because that is what usually takes us to do our pre-departure checks. Which also includes catering, now, the gate agents don't know anything about catering, and yes you might expect that the different departments communicate between them, but since normally operations go smoothly there is no reason to inform the gate agents of such things I believe. So, how could they know in advance that the catering was not loaded? So here is why they had said 20 minutes... Also, the crew certainly noticed the missing catering, but usually we don't call them, because crew is not responsible for the delivery of the catering, the catering handlers are, what I think might have happened is that, since the flight was originally scheduled on the 787, the catering must have been loaded in there, then because of the technical issue to the ac, the catering most likely had to offload it from the previous ac and go and load it into the new ac so as you can imagine it takes time...
@EdwinMartin10 ай бұрын
Exactly!
@piethein541710 ай бұрын
Sometimes I wonder, who would ever want a drink like “apples and Amsterdam” and then there’s Dan
@krzysztofkirysiuk73812 жыл бұрын
I was flying 4 times already in KLM business class, including flight to Panama and 4 times caught delays, especially in Amsterdam. I am flying with KLM for over 10 years and must say that it getting worse and worse every year.
@queercastlimburg2 жыл бұрын
Don't bullying KLM, KLM is the best Airline
@kayan80082 жыл бұрын
EXACTLY! It was quite a reputable airline years ago but now it is just terrible. Lots of delays and missing baggage...
@maikellourenssen63892 жыл бұрын
I had a simular bad experience in a flight from Muscat to Amsterdam. There they replaced the promised 787 for a A330. Now for May I had a 787 booked to Curacao that they now changed to a 777-200. Seems like the 787 is cursed as well with them.
@RewildingFlanders9 күн бұрын
I had the pleasure to be able to fly the new business class from KLM this summer, to Lima. It is such a big upgrade compared to this. It has a 1+2+1 configuration, and complete privacy cabines with sliding doors! It was amazing.
@320_CrewАй бұрын
You’re not the only one who thinks those sounds are relaxing! They are by far the best sounds in the world
@320_CrewАй бұрын
By the way, do you ever plan to become a pilot?
@Sara-ud5di2 жыл бұрын
Crew meals are a part of the crews salary. Don’t expect someone to give up food for a passenger who decided to change their mind. Also, I don’t know if the flight crew has much to do with ordering catering. An aircraft change means different catering set ups😱
@YT-mp7ei2 жыл бұрын
It’s on the business class menu so a business class passenger has right to order it. How is that the same thing as crew giving up their food? But if your attitude is the typical one of KLM and Netherlands, at least I’ve now learned to stay away from both the airline and the country. Even Parisian seems friendlier and I do enjoy Air France catering.
@mgilani212 жыл бұрын
She sounds like a KLM flight crew…..
@ilovepickles4952 жыл бұрын
@@YT-mp7ei that's not how it works. if a passenger pre orders a special meal, and they cater per the exact number of people, then the person who ordered the special meal will have to have it. your theory doesn't even make sense - what if everyone pre ordered a special meal and then changed their mind onboard? you think the airline double caters? absolutely not. if there are regular meals available, then crew will be happy to offer them, but it's not guaranteed.
@Sara-ud5di2 жыл бұрын
@@mgilani21 no-just a seasoned traveler that respects what airline crews have to deal with
@jolien57102 жыл бұрын
Actually, crew meals are catered seperatly. So it's not a business class meal that is reserved for the cabin attedants. They should have more than enough. They are actually known for reserving the business class meals for themselves because they are of better quality than the crew meals. I had the same happen on my flight from Panama. They didn't have any sweet desserts left when it was my turn to order, and then I walked in on them eating it in the galley.. Disappointing to say the least.
@craigroberts37322 жыл бұрын
I flew their 787 from Rio in biz and loved it, staff called me by last name and were just incredible.
@nibobo Жыл бұрын
I’m Dutch and I wouldn’t fly business on KLM.
@shaz78602 жыл бұрын
Your expectations were high thats all.
@rvboondocker25592 жыл бұрын
Half a million people see this and that the crew ate your mothers meal. Inexcusable hubris on KLMs part.
@_Madfly2 жыл бұрын
It wasn't her mother's meal, it was the crew's meal. Why should they have to give it up just because a passenger changes their mind on something they preselected?
@rvboondocker25592 жыл бұрын
@@_Madfly It comes with the job
@rvboondocker25592 жыл бұрын
@@pacmanc8103 It did when I worked there.
@vinithradhakrishnan89692 жыл бұрын
@@_Madfly I thought the crew meals were specially catered. No?
@parahnlid2 жыл бұрын
Had exactly the same experience two weeks ago flying KLM business from Rio to Amsterdam. Too warm cabin, bad food and grumpy staff. The return flight with AF was much better! Great video, keep up the good work!
@willemlenteren1485 Жыл бұрын
No klm please
@l.a.rivasesq.8841 Жыл бұрын
It’s videos like yours that help consumers steer clear of companies which don’t provide consumers with their advertised goods and services.
@antonkarlsson13982 жыл бұрын
in mid-February, I flew on the 777-200 from AMS-SCL, amazing service and seat even though it's a 2-2-2 config. my dad didn't get to choose his main meal though, because KLM doesn't put enough food of 1 dish to everyone, (if the first 4 rows chose 1 dish, the rest don't have a choice)... we originally had 4 hours in AMS but because of a storm, our flight from CPH-AMS (a 737-800 amazing service and food for a European business) got cancelled and we were rebooked to a flight earlier, so then we had 7 hours in AMS. KLM Choose to delay our 14-hour flight (AMS-SCL) even though they cancelled every other except 2 flights, which we were happy about, even though we now had an 18-hour layover in AMS... so we went to the service desk in the non-Schengen crown lounge, and KLM booked us (and many others because of the storm) in at corendon village where we had an amazing night of sleep and an amazing view of the old KLM 747-400, painted in orange corendon colours. Overall both flights were Amazing, and the food was fantastic just like the service, even though my father couldn't choose his main dish, and I had to change seat, as my IFE's sound didn't work properly, (to the only other free seat in the cabin). We flew home from SCL to CPH via CDG with Airfrance on their A350-900, where I think that klms 2-2-2 config old 777-200 were superior over Airfrances A350-900 1-2-1 Config, seats were softer on KLM food was better. Sadly due to the opening of SCLs brand new international lounge had opened 3 days prior, SkyTeam had no lounge in SCL and we didn't get any Compensation for this sadly.
@TheRareVideosXL2 жыл бұрын
I think its a rare bad experience. Hope its better next time. Keep it up.
@pheelinphunki2 жыл бұрын
I have also noted the KLM service slipping over the last 3-4 years. They used to be amazing, but lately, it seems awful, whether that's in Business class or economy. I now try to opt for Virgin Atlantics Upper Class where possible.
@Bobbylovessiara2 жыл бұрын
Hi, so as a partner of a flight attendant, these are the things the airlines do re meals. They have to supply the crew with 'crew meals'. These cannot and should never be given to passengers. They may look like something you wanted and missed out on but they are catered separately and just for the crew. It is most likely part of their terms of employment. It is their meal and no one else's. If a passenger orders a 'special meal', like your Mum did, they will cater for that and then reduce the standard meals by the number of special meals requested on that flight so it is not always possible to just change your mind, most people want airlines to reduce food wastage so this is a way they can try. I doubt any airline would cater 100% of meals for every option for every passenger. Imagine the waste?, they usually work on a % of the number of people who won't eat v's people who eat etc to reduce waste. They would have supplied a special meal for your Mum so technically, your Mum changing her mind is wasting a meal unless some other PAX would have that exact same option. I would have thought you would be aware of these things as a frequent flyer and airline blogger?
@stephaniemia26802 жыл бұрын
Can I just say, I LOVE that you take your mum travelling!!
@SHomaidan2 жыл бұрын
If landing in Kuwait or Saudi Arabia, be sure to ask for a couple of alcoholic drinks before the plane lands as they are dry countries.
@airrex722 жыл бұрын
sorry Dan, indeed a lot of disappointment with delay and equipment change, but god..you know how to make drama!
@Just-A-Casual2 жыл бұрын
It's not actually KLM, It's actually Air-France KLM. Ever since that purchase by Air France, KLM service has been slowly going to shit.
@Andrew-Wong2 жыл бұрын
I am so happy you can flying the KLM airlines, good video and keep it up. 👍🏼👍🏼🤩
@Anonymouse1662 жыл бұрын
From my extensive travel experience; sometimes airlines don’t like to announce “creeping delays”. Which are hard to estimate due to many factors. If there are fueling issues along with crew scheduling issues along with possible lavatory problems and equipment change. If a new departure time is announced many passengers start running to duty free/cafes etc and when it’s time to depart you can’t find them.
@debraseiber88202 жыл бұрын
Probably then complained about missing their flight ✈ taking off like that is not worth it
@maritdeusing49722 жыл бұрын
grond crew here! mainly true; although sadly these times lots of things we have to work with are broken, in my experience (like the announcement system, microphone) so when we want to announce things we sometimes we just sadly can’t..
@debraseiber88202 жыл бұрын
Estimated time not actual time big difference people please don't wonder off . You may not hear the announcements. If you're not you might miss your flight unless it's weather related they'll let you know. But they're not going going to search for you around a large busy airport it's not their job. They don't get paid for it, also don't scream at them because you didn't get to check in time .
@Anonymouse1662 жыл бұрын
@@debraseiber8820 Definitely true, and let’s not forget airlines can’t just leave passengers behind if they have bags checked. Further delays offloading a “no-show” bags.
@JeanClaudeCOCO5 ай бұрын
Even United Airlines send text messages to passengers while they wait. Often going into detail about the cause and estimated completion. That is marvelous and other airlines should do that.
@blackieblong83342 жыл бұрын
Something I’ve wondered: if a lot of your flights are flown using miles, how do you earn those miles?
@firstsoldier42572 жыл бұрын
flying or buying with airline (cooperation vis or amex with airlines)credit cards ..... he has amex and another cards you pay everything with those cards ... for example in Switzerland amex give for every new card 14.000 miles and when you pay with this cards 1 Swiss franks you can earn 2 miles .....400 franks earned 800 miles you k now what I mean .... you can buy a ticket you can double the miles ... another for example from zürich to New York 3500 swiss frank business class you earn 7000 miles and plus 8000 real miles when fly with airline ...to the New York when you fly offen ........in 2 years you can beginn flying with earn miles or you can pay economy then you can upgrade with miles to business !
@djchinicuil2 жыл бұрын
Thank god, a new video. I was getting desperate for new content! Love the video!
@tomodomo10002 жыл бұрын
One day I had an appointment with a dentist. When I arrived they simply said, "you don't have an appointment". I disagreed. After showing them proof of arrangement, they simply said "this dentist is no longer working here". And they simply said: "we will make a new appointment with another dentist". When I ask about the reason, and why they didn't call me, and 100 other questions, they simply said "we sent you a letter". The letter came in the afternoon after I came back home. They never used the word "APOLOGIZE". Not in person not in the letter. I live in Venlo, Limburg.
@tomodomo10002 жыл бұрын
@Ruben Zoals ik al zei, het woord sorry komt niet in het Nederlandse woordenboek voor. Hetzelfde als bij Daan.
@Yasmin-xv3hp2 жыл бұрын
When you order a special meal you should eat the meal that you have intentionally (!) ordered. It's very common for crews to not give out meals from the menu card, if the passenger has ordered a special meal
@luissbrja2 жыл бұрын
I believe your expectations are a bit high, taking into consideration that airlines are trying to come back after the losses they suffered during the pandemic. They have staff shortages in all areas and supply/demand chain struggles. Of course I agree that the service could have been better. You cannot compare KLM to other airlines like Emirates that receive funding from government, etc.
@mrbignatedog_Official2 жыл бұрын
The triangle route at 2:10 looks like a super bowl Lombardi trophy lol
@Citruss0012 жыл бұрын
I THOUGHT I WAS THE ONLY ONE OBSESSING OVER THE FLEET PAGE IN THE IN-FLIGHT MAGAZINE
@kiwitrains2 жыл бұрын
I will be on a KLM 777 300 ER business class in a couple of weeks will let you know how it was.
@scouthetavontuur2 жыл бұрын
Hey hey Dan, I fly KLM often from Birmingham UK around the world, the 777 in a 222 configuration is a drag especially when you are travelling for business and expect good rest and it is always the biggest turn off when booking. But still better than AF A380 in a 222. In 100+ flights I’ve never honestly experienced poor service with KLM. I guess operational issues happen from time to time on all airlines but I feel your disappointment and sorry to hear this trip didn’t work out for you. My Delft house collection is still growing. Doing this route to Dubai later this year so will happily feedback, may even make a vlog 😀Rich
@firstsoldier42572 жыл бұрын
are you new here ?
@tigertiger16992 жыл бұрын
Great vid, I said before, say again.. I’ve stop flying Air NZ.. because they can be so hit n miss.., and when they’re missing.. they’re still spending my business class fare
@judekm60322 жыл бұрын
at least they didn't lose your check-in luggage... did they? 🤣
@ayeshadhall24502 жыл бұрын
Emirates vs Qatar airways vs etihad business class
@johnclayden16702 жыл бұрын
'One time blunder'. Yes, I think so. I've flown KLM long haul since 1976, my airline of choice, and in the past 20 years, invariably in business class. Perhaps 100 flights (200 sectors)? In that time I've had but one sub-standard flight rather like yours - Amsterdam-Cairo in 1995.
@Ozymandias12 жыл бұрын
If you want your collection of houses complete go to a flea market somewhere in the Netherlands. They are very often on sale there.
@ludex54602 жыл бұрын
This is what it’s like on every United flight
@DicksonMaimouth2 жыл бұрын
Dude, you seem to have gone from posting travel videos to sharing travel stories. You’re evolving, and I love it. Great job!
@shinigamigerva6734 Жыл бұрын
Small correction I make as flight attendant. there are crew who take care of the galleys only, so the first thing they do is checking the catering. I'm positive they noticed right away the food was missing but simply catering arrived late. Lately many European airport are facing delays 😮💨
@animekkgjgirl10 ай бұрын
His point was they should not have announced boarding was on track if these things were missing. The passengers could have better spent their time.
@arbutus12 Жыл бұрын
I got stuck at Schiphol overnight in the last 6 months, twice. Thanks, KLM.
@mskinternational2 жыл бұрын
KLM was a disaster from BOM to AMS in biz. No welcome drink. Bad breakfast. 2hrs delay. Felt like economy.
@ericr24092 жыл бұрын
It seems to me the DXB route is cursed with KLM. Recently I had same experience (DXB-AMS) although it wasn't as bad as yours. It seems to me 789 was changed to another flight and they had to improvise with catering and crew, hence the poor choice of food. It must be said that the arrival snack (except breakfast) is not KLM's strong point.
@GaryWalshDublin2 жыл бұрын
So many of your recent videos are so negative. Why??
@svenjorgensen52 ай бұрын
Because his experiences were negative.
@KLM_flight19193 ай бұрын
Sorry to hear you had such a bad experience with us! We apologize for this problems🧡💙
@NYMikeTube2 жыл бұрын
You ordered your diet meal.
@zfmag2 жыл бұрын
As a regular KLM flyer, I honestly prefer the "old" seats. They are wider, have more leg support and are more comfortable overall. A massive downgrade is not something I'd call this. Sure, it's not a herringbone setup with isle access for every seat, but imho the seats are WAY better.
@irishwars2 жыл бұрын
You have to love this mans honesty
@tomasyazbek8879 Жыл бұрын
well, i have to say this is too me one of the most confortable business class in Europe. I have tested both KLM products and i know i might be the exception, but i really prefer this one (when accompanied of course), its wider and makes for a better bed than those 1.2.1 configuration.
@JScot922 жыл бұрын
I remember going to Espresso House when i visited Stockholm. It's like a very stylish, upmarket-looking Swedish Starbucks.
@Mabdul1ah2 жыл бұрын
This is why Emirates is the best 😁
@2point71828182845902 жыл бұрын
However their booking website sucks badly
@irishinusa16152 жыл бұрын
Thanks for sharing. I have NEVER had a great experience with KLM. Not surprised
@gudfaderncc2 жыл бұрын
Dan, you can't compare special food with no special food.