In for a REMAP and went out BROKEN 1.6 TDI !!!

[@mike306dt]

A company that is willing to show videos and go to these lengths when something goes wrong, is a company that can be trusted to have done the right thing in the first place. Really nicely done on the diagnostic work! With regards to the bonus video, you’ve gone way above and beyond there with a brand new engine.

[@SPIKE0-0-0]

Was gonna say exactly the same thing....

[@nnasssloolllas8024]

a company that can not be trusted u mean when they cause engine to break ...

[@COM70]

Yup, hard to find companies like you. None near me ! Someone should make a database of honest garages. Would be worth a fortune !

[@nnasssloolllas8024]

@@COM70 honesty and earning dont match...

[@COM70]

@@nnasssloolllas8024 probably, but I would pay extra for a brutally honest mechanic. I wonder if that could be a business model ? Reviews do work, so long as the bad ones are not edited out.

[@Retirement_Life]

Refreshing to see a company willing to show the downside as well as the upside. Good on you, guys! 👏👏👏

[@TheManCave563]

You could say they show the 'darkside' of tuning cars 🤭

[@catlee8064]

Someone has bodged that engine just to get it sold. Unfortunately, theres nothing your customer can do as its been so long (9 months) so, unless he got a warranty, hes buggered.

[@SteveSWC]

Yes and no really. If he bought it from a reputable garage who sent it to a “trusted garage” to fix the low oil pressure problem and they did this, then that place who sold it would like to know and maybe not use that mechanic again or make them fit a new engine if they want anymore work from the place where he bought this van from… Or, the garage where he bought it from says “sucks to be you” and closes the door in his face. 🤷🏼‍♂️

[@Wayne.R]

Ryan, my car went to a tuners many years ago, for a mapping session, only for a spark plug to fail. Rebuild needed. The garage and I worked together to fix it and car was sorted. Never a phone call you want to have, but these things happen. Thanks for sharing this. Transparency is everything these days.

[@eoghanhennessy443]

When u say spark plug failed in what way

[@Wayne.R]

@@eoghanhennessy443 The plug got too hot and melted, whilst it was being live mapped. I then invested in ITV27’s and car has been bang on since.

[@eoghanhennessy443]

Did u get sway with just a plug or was in major

[@Wayne.R]

@@eoghanhennessy443 full rebuild, so I forged the bottom end.

[@dh7277]

i would start by blaming Darkside... until Ryan laid out all the engine issues they found. then i would have to come to the same conclusion that the engine was not in very good condition to start with. very educational to see this story explained. Thanks for sharing. One of your best videos !

[@richardfrench1910]

Years ago I bought a first gen(98)Yamaha r1 as a project. It was being sold with a blown head gasket because at 5k revs the coolant would blow back through the expansion tank. I travelled from Cheltenham to Cambridge. Met the guy, overlooked the bike which was in near mint condition and on the test ride was really strong under 5k and ran straight. I had a really good feeling especially after having a cup of tea and meeting his missus and young son, so handed the 2000 pounds loaded the bike into the van and got myself back home, happy that I could get the head gasket fixed and re sell it for about £3.5k(nice little profit). When the bike was in Swindon at my engine builder, got a dreaded call to him telling me the main gearbox bearing had a problem and when he took the box apart the main bearing fell apart in three pieces and was stuffed with silicone which he said would've been good for the test drive as I could only rev it to 5k. I could have gone back and forth with the seller, but Greg the engine guy said that he would just say he didn't know anything about it. So to lessen the stress, I had the extra work done and decided to keep it and enjoy it for six months and then sell it which I only just broke even. Lots of honest faces out there that are passing on known problems to gullible(me, but never again)people and hopi g they never come back, as above. However I did have some fun on it and did thrash it everywhere to blow the virtual cobwebs out of the bike and out of my head probably as well

[@thomashowson7393]

Shouldn’t of gambled in the first place if you dint want the chance u could lose

[@bnhmotosportfalklandislands]

At the point of inspecting the oil filter for debris, I would have shown the customer. Not your guys fault! It shows t&c's are so important. Well done guys a thorough job👍

[@kwempe]

I used to work for The AA and I got to see a lot of dead or nearly dead engines. One extremely common theme was that they almost all had A LOT of oil in them. The reason is simple, oil light comes on, driver adds oil, often more than once. Driver thinks it’s an oil level light is the reason. I think this car had A LOT of oil in it. I’d like to see the customer comments but I think it’s possible that they knew the engine was already toast……be easy to blame you then!

[@itstheterranaut]

I came here to say this. And also to point out that a wily customer might well put a known, knackered car into a tuner, hoping that due diligence doesn't get too detailed, and when the engine pops a week later the lawyers letter drops.

[@99unclebob]

Great video Ryan, your transparency to the customer is a rare thing in the industry nowadays, the engine was easy to see it was done on the cheap and not by Darkside ,I have seen this over the years and it doesn't matter if its diesel or petrol the results are the same

[@davecozzie1]

absolutely 👆👆👆👆👆

[@georgecaspira3637]

First car is like a man who drinks smokes and eats fry ups all day long for 40 years then tries to run the marathon... boom goes the heart. Great video and i like the fact you searched for the reason as to why it failed and are willing to stick by your findings... second car you knew who messed up and dealt with it with no hassles.

[@babybluemaxer]

This being one of the reasons why I brought my vw bora to Darkside. They're not the cheapest but if you want the job doing right, these are the people to visit.

[@matthewclarkmc]

Interesting content from a trusted garage / tuner going the extra mile and educational. Great to see this type of video

[@aidencraigallman1656]

This proves what an awesome company you are, the repair from the garage who replaced the bearings was half arsed to say the least. Evidently the car salesman wanted a quick sale and the only person who has unfortunately lost out is the customer. If I had a tuner tune the car and then my engine blew up then I wouldn't really expect them to go to the in depth levels you did to diagnose the fault of a hardware problem but this just proves what an excellent tuning company you are! No bullshit or pissing about, just straight talking and direct the point at helping the customer the best you can. Top job guys!

[@tonymorse4573]

Amazing, could watch this all day long, great detective work, and massive respect, and who warms up gearbox oil. Does he smoke pot?.

[@ProMilkshake]

Purchased my second ever car from a sketchy dealer in Birmingham, 1.7 diesel Astra on 120k miles, supposed to be a very reliable engine. I was young, naive and didnt know much about cars at the time and didn't have anyone else around me for advice. Got to the dealers, car looked clean and tidy and the engine was already running. Sounded fine and no smoke or anything. At the time i didn't think anything was off about this. Went for a test drive and all was fine. Everything seemed to check out fine, other than it was due a service. I thought yeah OK, ill do a service on it myself, as the price is right. Think it was £900 for the car. Drive it home, without Tax or insurance. Again, young and naive. Fortunately I didn't get caught. I do an oil change on the car a week or two later, fire the car up and it immediately started knocking. All oil levels were correct and genuine filters and oil were fitted. In the end, the garage didnt want anything to do with the car and I had to pay almost the original purchase price of the car for a new engine to be fitted.

[@DarksideDevelopments]

Bad times!

[@Mr330d]

The 1.7 Isuzu engines are usually bulletproof

[@colinfletcher7629]

Anyone I know who has anything to do with the Isuzu 1.7 hates them, including me. Garbage and I'm being nice.

[@Mr330d]

@@colinfletcher7629 if it’s good enough for Honda to borrow that engine who am I to argue . I personally would rather have an Isuzu engined Vauxhall than a Fiat engined 1.9 cdti if I was desperate and had to purchase a Vauxhall 😂

[@OH2023-cj9if]

You have the wrong engine name, the Isuzu was more reliable and I have never seen any with problems compared to the Fiat engines used in later models. People with no knowledge or experience often "hate" certain things for thousands of reasons.

[@anthonycarr9180]

A great vid showing the good, the bad and the ugly side of a tuning business. Great to see your honesty. Sorry about the bonus footage 🙈

[@davecozzie1]

forge it n big turbo! it's risk you take when asking a company to extract more bhp out if your engine. I've signed paperwork prior to dyno runs etc. he's in best place to get it sorted. been watching about a year your down to earth genuine lads 100% he's been sold a lemon n been unlucky

[@anthonymillar6183]

Totally not your fault and your completely honest by putting videos out on it 👍 👍

[@AdamNajak1]

Love how you show the good & the bad bits shows how knowledgeable & trust worthy you guys are. I recently had an issue with the Audi dealers they tried to do an oil change but they damaged the sump nut tried to charge me 800 for a new sump. In the end I just paid for a recovery truck got it to my local garage who got a brand new genuine sump for £120 & few hrs labour later cars back on the road. Couldn't be bothered to argue with the dealership and just swallowed the cost myself.

[@eoghanhennessy443]

Theres a vw sump repair kit u can buy if that ever happend again . Come with a bigger tap . And new bung over sized . So it catches threads again . Extremely comon when people over tighten then . Sometimes it helps to add an extra washer to the bung if the threads arnt bad got me out of trouble before

[@steviesteve750]

This is exactly why you should be ready to pay for new turbos / engines etc if you get a remap done, you really cannot expect any insurance to cover faults outside of the tuners responsibility. The software companies only ever warrant their software directly, not the consequences of massively hiking the power output for good reason! Also, another reason not to modify a high mileage used motor, unless you are sure of its history. FWIW, I'd only ever take a diesel motor to Darkside for tuning. Pity you don't offer petrol remaps, I'd be there tomorrow in the queue!

[@GS04WAL]

The transparency is to be applauded

[@darrenmcmullan4428]

Absolutely spot on you couldn’t be any fairer. Well done darkside 👍

[@scotspie501douglas7]

great video and your honesty one of those conversation with a customer and his honesty at what he has done it has picked up somewhere

[@petecurran3995]

Unlucky. The previous bodge caused that, no questions and only a matter of time before same thing happened with original power. Suppose it might be good, unless engine condition is absolutely guaranteed spot on (how?), that some level of strip-down happens before committing to the tune? Or they sign a disclaimer, agreeing that their engine is in prime nick or they pay for the pre-inspection. Dunno just my penny worth. Top effort! 💪🏻

[@vanzelstrestorations998]

These are the best videos, showing the struggles that even successful shops have on occasion. Great work with the honesty.

[@mattmanslim]

A difficult pill to swallow for the customer. Personally, I wouldn’t say it was your fault or that you had anything to do with it. There’s enough evidence there that the customer unfortunately had an engine that had been badly repaired and reassembled. Sucks to be on the receiving end but you’ve got more than enough to have your backs covered. As for the new engine for that other customer - ouch! Good on you for getting them a brand new crate engine and seeing it right. Many others wouldn’t have gone to those lengths, despite it being the right thing to do.

[@mattmanslim]

@@bethwilliams2730 watch to the end. Separate customer got a new engine.

[@quicknickdriver8510]

Thank god you know what you’re looking at and what you’re doing. Glad the customer agreed to take it back from where he bought it, also reassuring to see how you take responsibility for a mistake on the company chin. Top blokes. Wish I could afford to give you my shitbox to fettle.

[@MattyEngland]

Call me old fashioned, but I wouldn't even let another man near my shitbox, let alone ask him to fettle it! 🤪

[@allandewar]

You seemed to be very fair honest and respectable , I would use you guys any day if I was local 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿

[@TypicalBlue-rq8ri]

I'd say it falls on the customers shoulders bud 🔥🔥🔥🔥🔥🔥

[@iainp93]

Honestly if I was the customer I'd say chuck in all new bearings, get me a genuine oil pump, new guard plate under the crank and wipe the remap off it. It's not run long enough to do mega damage so chances are it will be absolutely fine with new genuine parts fitted.

[@sausageseggandchips]

C'mon lads, use your noggins, I've had the same problem with my Caddy at least twice. Just peen over the big ends and caps and mix some Radweld into the next oil fill. I'm running 650 bhp and 80 bar boost on heating oil from the pikeys.

[@robstaples6649]

I think it's admirable that Darkside even posted this. No one wins out of this, but at least it shows from a really specialised point of view, what can happen. If I'd been the customer, I would've got Darkside to "fix it" and put it down to experience. The selling garage are never going to help with the bill. Great video.

[@BrawlerTheSmokyDutchMan]

Those selling garages, can be held responsible if they evidently did not follow best practices and withheld those defects from you. You'd win that any day in court, but no shop wants to go to court because that shows distrust. So they will settle to pay the repair and take the hit of the gamble they took. Going to court about these things just shouts shady and it makes customers go away. OFC one will not ruin you, but if you have a track record of lawsuits, bad reviews, then not many will want to do business with you. When I had a scooter that didn't run when it rained, I asked if they wanted to take a look at it, get it started again. They quoted me 50 euro's worth of just looking and would contact me if otherwise. Well, they took almost the entire thing apart without my consent and charged me for labor, new sparkplug, carb cleaning, emptied my tank with trying to reproduce the problem and then they said, we don't know what was wrong it just started again, somehow. I never went there again, because this was a well known common problem, it was just flooded, they could have just sprayed some starting fluid in it and it would have fired up again. But they charged me about 150 euro's for it, and said I needed a valve timing job. Which would cost me another 500. And i'm still mad about it haha, but I was too young to do anything about it, now things are different, an I am less compliant with shit companies pull like this. I helped many friends reclaim some of their spent money with just confronting people of their actions and made agreements, the deal is on paper(if agreed upon), that will be charged. Other not agreed upon work is not being payed for.

[@tobiasjacobsen_dk]

I think the case is clear cut and 100% agree with your conclusion!

[@flippy9133]

obviously someone just band aided the engine just to get it sold. Poor customer

[@user-ox4eu3xi3s]

i bought a car from a garage in warrington, mk1 cupra r, i think he did try to tell me i couldnt drive, untill i told him i know its the clutch switch which causes the revs to raise when changing gear, wasnt a big problem as they was cheap to replace, inaway i got home to find another 3 faults, knackered top mounts , gearbox knocking its knackers of, the input shaft bearing . then found the master salve to be leaking, trying fobbing me of telling me he will give me 3 months warranty if i fixed the faults my self as he knew i could, i told him hes a tool and i have a warranty inaway. he said ok bring the car down now and ill have it looked at in 2 weeks when im back of holiday, he knew i needed my car, didnt offer any type of transport or refund if i fix the faults my self. i fixes it my self and promised id never buy another car from a garage thats own by any body with the name sadam or anything along them lines again.

[@tentotwo8290]

Deffo not your fault, thanks for the honesty 👍

[@jammymark]

I wreckon it originally got run low on oil and wiped the bearings. Number 5 main being that bad and being furthest from the oil pump would suggest that's what happened. Then the garage tried to fix it on the cheap but like you say didn't change Number 5 which just dumped the pressure and wiped the others for the second time. Do a job cheap, prepare to do it twice!

[@stuartkennedy4202]

Years ago I had a 53 plate 330d M-Sport and while having its MOT during the emissions test a spark plug blew through the engine so I got that phone call. My car was in perfect condition in and out but things happen. The garage said I needed a complete rebuild so they kindly said if I pay for the parts they will do the Labour for nothing. I got the car back in perfect condition, I was so pleased and grateful.

[@DarksideDevelopments]

That Garage is crazy nice, like too much crazy!

[@flippy9133]

spark plug on a diesel?

[@stuartkennedy4202]

@@flippy9133 Good point lol. Can’t remember what went wrong but whatever it was went through the engine killing it.

[@stuartkennedy4202]

@@DarksideDevelopments well the owner of the garage was my next door neighbour so that probably helped me a lot.😄

[@magic9231]

Great content, shows how things can go wrong, for people who aren't mechanically minded it's a bitter pill to swallow.. But the truth is the truth and the car was clearly bodged up and makes a professional mechanic cringe at the workmanship. Pride in your work can be achieved on a budget.. It's not something that can be taught having Pide in your work. Clearly Darkside do care about the quality of work and are trustworthy.. I always enjoy the in depth mechanical videos and off roading.. Obviously people will say about pre mapping test and checks oil pressure / oil analysis ect.. It's how far do you go and making customers aware beforehand is key.. Few lessons learned for everyone.. Great content and thanks for sharing.

[@Dudelajk]

7:48 car has 208,400 miles and still going strong after several track days 😁 Need to put a bigger radiator though, coolant temps are getting a tad bit high on track...

[@BarkandBeyond01]

You seem like nice genuine people and are quite clearly popular for the work you do. Suppose it’s a difficult position to be in as you know it wasn’t your fault it happened but as a customer hearing you’re guna need to fork out a extra 2 grand cause your vehicle broke whilst in someone else’s hands is very daunting. Can’t lie think I’d be doing as much as possible to not pay or Atleast pay the minimal 😂😂. For example at my job if something happened that I know was out of my control but it still happened under my supervision I would Atleast try sort it fairly maybe knock half price off an not go wasn’t my fault here you go. Pay me or you can have it like this. However I don’t envy you for them calls you had to make 😂

[@Noblemotorsport]

Great video. I get this a lot with bad work from other garages and it’s normally the customer has just brought the car. Last one was leaking oil really bad and when checked was same thing rtv sealer everywhere. Anything they had touched was leaking and use way to much but not put it on the places it needed to be sealed up🤦🏼‍♂️ Good to see when you do it wrong you do the right thing for the customer.

[@leeridings8022]

I had a slight issue with bmw downpipe it was sorted out today without quibble absolutely fantastic bunch of guys they are a credit to the industry they operate in , well worth the journey from Cambridge will be my go to company for my car requirements 👍

[@DarksideDevelopments]

Good to hear! Cheers Lee!

[@Chris.technik]

I remember getting my series 2 rs turbo tuned on the dyno when I was 20! I had to sign a disclaimer before they put it on the rollers to remove the companies liability if it blew up! 2nd power run it shat a rod through the block 🙈 spent the next three hours helping the bloke clean the oil out of the dyno!

[@DarksideDevelopments]

Dyno oil cleanup is terrible!

[@Derkaderkavlad]

This a brilliant wish I've seen this video earlier same thing happed to my Caddy after a week of buying it luckily for me previous owner gave me money back to cover price of a new engine.. I'm now putting a recon engine in it, current engine done 176K miles and is still on original injectors so the injectors have out lived the engine LOL

[@ldarm]

VW 2.0tdi CR170 here, definitely gonna be heading to you guys for some horsepower.

[@Cortez51094]

Had my car at a reputable VAG specialist in Chesterfield over the years. Recently went in for a service and half hour into the drive home it just dies. No prior warning. Fortunately I’ve used these guys plenty over the years and have a good working relationship with them. It’s very easy to jump the gun. But you’ve got to use your common sense. What they did was non-invasive of the engine and it just went on it’s own accord and fortunately they are working with me for the best and cheapest solution to get it back on the road for sale. And it applies to you guys as well. Non invasive procedure leads to you guys finding prior history of the car isn’t great. But getting proof that the current owner knew about it is hard work. Hope all goes well with this one for you.

[@dermottelliot9634]

Great honest video about life!!

[@tcjnr82]

The new crate engine was that for a different car? Great to see the reality of day to day garage work on KZbin. People never appreciate the work involved to diagnose these kind of issues.

[@DarksideDevelopments]

Yes, T6 transporter

[@garethjudd5840]

My 2014 VW Caddy has been a living nightmare. One previous owner with a full service history and just 45k miles. Had to replace the injectors, Glow plugs and now the EGR value. Selling and getting a 2011 Toyota Hiace instead.

[@taxidude]

Recently worked on a Skoda Supberb. Someone had used too much silicon on the sump. Clogged the oil pump feed. The turbo went first. 4 weeks later, the engine!

[@MT-zh9wc]

If I was the customer I would want Darkside to repair it. I think it would be reasonable for the company which sold the caddy to the customer to pay 1/2 and the customer pay the other 1/2, given Darkside were not the root cause of the issue to begin with. I wouldn’t be taking the caddy back to the place which sold it me, even if it just to “have a look” at it! Insanity

[@eoghanhennessy443]

I had a sprinter in recently exactly same . Drove in we put a new chain in it on test drive spun a big end bearing absolute heart breaking after that was noting to do with us

[@liamcarr9756]

Love it when lads no what there on wi

[@lyndonwebber1389]

Fair play to you honesty is the best policy 👍

[@formidable38]

Pretty bloody obvious that engine was dying before you guys touched it. It was bodged and the owner got stung.

[@seblecrab]

I guess a P45 means he's fired? Oh my goodness, 8.5k because of an error, I'm sorry for that, very nice and clear video

[@DarksideDevelopments]

Yes, End of employment document!

[@AntonKronberg]

Yikes to the bonus footage

[@zigwoo999]

Excellent video fair play and well done 👍 its hard sometimes to explain to the average or normal motorist it is not your fault.but i like your honesty at the end! I have been a mechanic for nearly 29 years working on anything and everything from a car to 4x4 to a 32 ton lorry and drag trailer and ive certainly screwed up at times!!

[@stevegm5900]

Super super super glue. Gutted for the customer, he bought a ticking time bomb and it was nobody's fault but the crooks who rebuilt it. That lovely sealing job on the sump shows the pride in their repairs. If you ever find out who rebuilt it would be a good video to visit them and glue their hat to their head.

[@dries4528]

Love this company for parts

[@matoroberts]

What I would do if I was customer? I would be asking how much I owe you for your time to pull it apart for a rough diagnosis and be very pleased you had a look right away to have a gauge of the situation. But I am an engineer.

[@DarksideDevelopments]

If everyone was so reasonable, we wouldn't need disclaimers galore

[@nigspeed]

Definitely a bodge job done previously as you know . I've got nearly 40 years in the business, seen loads of things like it . An oil analysis before the tune could be done if you have somewhere nearby . Too late for this one of course, but might be handy in the future. Hope it all gets sorted for you .

[@BrawlerTheSmokyDutchMan]

If that bearing was worn before the tune, and they make customers do the analysis before deciding to tune it, could that have prevented the situation? And would something like that be feasible, schedule wise, if you do this with every customer?

[@MiGujack3]

​@@BrawlerTheSmokyDutchMan You lose a lot of time with the analysis. Making the shop check bearings makes them lose even more time and expose them to unnecessary liability. Everything would be more expensive, too.

[@berniecoles2337]

I expect the unaware customer thought he was buying a bargain, not a botched up banger, that’s obviously been neglected in the past. It’s not his or your fault. Hope he takes it on the chin as hard luck and it doesn’t get nasty.

[@bencrosbie]

That's a sticky situation there. That was handled very well

[@My_man_G_UK]

Was at your shop yesterday with my mates A3. But yeah, I have this problem now. Bought a 2.0tdi B7 SE, exactly 3 weeks to this day. No reverse/ reg lights. Hole in flexi exhaust, bad oil leak but changed glow plugs and valve seal. Next is oil filter/ cooler housing seal, lose bolt from bell housing to block and now major issue with bearings on the pinion rack due to 2nd gear popping out, which has been quoted roughly £500 and advised to do clutch too so looking at 1k just for gearbox resolved and I've done less than 200 miles. I bought from a private dealer too and can say I will never go private AGAIN. Spent £260 in 2 weeks! 😭

[@DarksideDevelopments]

Sorry to hear! used cars are almost as bad as new ones! haha

[@ST1VO]

I've fitted 1000 woodburners and have been there and seen it, hopefully you will have added to your questions list, and terms and conditions, before you take on the job..!! Great vid... :)

[@benpatton3422]

Top company, you'll be getting my van at some point.

[@GlennMcferran]

good job mate

[@kobusvanstaden794]

I say it broke in the right workshop. I'd be happy to have you fix the gremlin the right way.

[@briocheman21]

P45 man will not be missed

[@fujifilmxpro162]

Good on you guys.

[@simonwall23]

Decent to run through the whole story. The sealant and the tray is the real give away. A piece missing? Where did it go without the sump being off? Difficult scenario to deal with but well done on your behalf.

[@bluesky4733]

I wish I had a garage like dark side near me

[@pauldavies7251]

I've got a caddy with this engine in its absolutely horrendous caused nothing but trouble stay clear & get the 2.0litre if you can find one

[@NemesisRTCW]

It could be that you bought a lemon as well. Mine has done 100k miles, with a remap from 75bhp to 140bhp right after i bought it with 55k on it and apart from 2 failed injectors (which are a weak point, granted) has been faultless. However, as they are vans not everyone who drives it is actually the guy who owns it ,they are relatively prone to being abused imho, and the chance of you buying a lemon secondhand is larger then with normal cars (as those are more likely to be driven by the person who owns it, and has to pay for it if they grenade the engine)

[@otacon4065]

we all know you'd never do shady shiz like this. especially not when wearing a lab coat! I however wouldn't put it past you replacing a v10/12 in a R8 with a PD

[@firkit2]

Hats off to you

[@kimharrison34]

That's been bodged to death, should have had a regrind or new crank then rebuild, looks 100% as you say been thrown together to sell it and hope for best.

[@stevenkerry3101]

great video totaly agree with what you have said its been a bodge up job from a garage that want's to get rid of it probably be run low on oil in the first place got to be careful in your line of work people to quick to point the finger at you and try to make a claim .

[@KevMk3]

Wow that was thrown together and sold. As a customer I would never expect anything for free. My view is if it blows while a reputable (like yourselves) tuner is tuning it that's my issue as I've asked you to do it. If I ask you to inspect thats my labour bill and up to me to take it up with the old company who sold it me. As for the chap with a p45 what a numpty.

[@sparkyt6497]

Interesting video always like an honest garage I’ve just subscribed

[@keithryan9314]

Well Ryan and team darkside. Thank you for sharing this video with us awful it is but a garages worst nightmare. Awful for the customer but ye lads are top notch. So if the customer is understanding ye will get this wful mess sorted out and both team darkside and the customer will have happy days and he will have a far better and reliable van for years to come.

[@leeedwards7721]

From watching nearly all their videos and their extensive knowledge i would STILL take My own Car there for work. I have a Little 5 door 1.6tdi polo WITH JUST 38,000 FROM NEW 2012 and would love to take my car up there from South Wales for a Little work Not Flat out FLAMES OUT THE EXHAUST Just a Mild tune/Suspension/ Brakes [Maybe some wheels]. I was 18 Working at 1 of Fords New RAPID-FIT Departments [Just 2 Lifts [I had 4 poster] A guy comes in wanting a Full engine FLUSH [wynns] That he brought in and Oil-Filter Change. The car an MG MONTEGO 2.0 with around 70,000Miles, I TRIED to explain to him without regular oil Changes and even then, it's NOT something i would recommend as the Hardened Coke deposits Hold everything nice n Tight and by de-coking those deposits, he would ruin the engine and i would get the blame [i was'nt Qualified @ just 18] So i told my Manager Phil about this Guy wanting to FLUSH HIS ALREADY USELESS ROVER ENGINE who also warned him that i was right and we could'nt do it without him signing away any blame/Costs. Anyway, we got him to sign a legal paper [This is early 90s] And he was standing by me while i did the engine flush/ New Oil and Filter ONLY for me to start the Car to the sound of DRRRRRUMMMMBBBBSSSS. So then, he wanted us to pay for the Damage [The Cheek] After ALL THE WARNINGS 3 Mechanics had Given him. So, we Called down the CEO From up top and fair play the CEO Gave him a shout-down and all i could hear was him driving off with a now rattling engine, i was lucky i had started working on Classic minis @ just 14 with an elderly Neighbour and learned a lot and had the sense to know what could happen to that engine or i would have ended up paying for it myself.

[@borisbus4917]

Wow thats amazing customer service.

[@ryanherrington9267]

When u remap a car u have to have good oil pressure, if it was leaking even slightly leaking u will risk scoring the bearings nobody's fault but the person who fitted the aftermarket crap...at least u took it apart where as some places wouldn't do that they jus push it out of garage and leave it well done for at least trying!!!!!!!

[@MikeJones-bjj]

problem when buying a used car. people lie and with that you never know if you are getting a good car or a turd.

[@OH2023-cj9if]

Was the customer trying to scam, or did he think that performance was not that good and told to get a REMAP. Something odd, has the person taken it in for the real owner? So many questions, I would have given the van back, got him to repair it and return. There is no difficult conversation, he took a broken van to you, it was diagnosed. Legally you don't need to fo anything and many companies get legal action taken against them. Many Judges decide on the Law, they are normal people with a wide range or backgrounds, knowledge and hobbies.

[@matteightytwo]

Watched it to the end. Didn't expect you taking a bath on the second car, bloody nightmare. Personally, and I don't own a business, definitely not a successful businessman, but with the van I would've put a deal on the table. Clearly the van had a bad history, everyone can see that, and the owner stands to take a bath. I would've offered to fit, at a subsidised cost, an engine sourced by the owner. There would be no liability to you as he sourced it, he would get it fitted cheaper by experts, you would've lost ramp time as a cost to you, but the upshot is PR, because like you said no one wants to see someone ripped off. He had a dud engine to start with, so he's better off and he's had it fitted by people that actually know lefty loosy righty tighty

[@AlphaSierra101]

Playing devil advocate here, why should DD loose money and time for something they did cause?

[@matteightytwo]

@@AlphaSierra101 bear in mind the owner would buy and source the engine (he needed one anyway), DD would be offering a subsidised rate to fit the engine. So they wouldn't lose monetarily, they just wouldn't gain as much. What they would gain is goodwill with the customer, and the community as they're supporting the community and fantastic PR. Like I said though, I don't run a business, no one should ever leave me in charge of a business 😁

[@AlphaSierra101]

@@matteightytwo I totally agree it’s good for PR etc but I have a feeling once bitten twice shy on the customers part may occur. I don’t envy his battle he may face with the garage to get it replaced. I am currently having an issue with VW just to get my radio fixed under warranty would hate for it to have been an engine.

[@SalemAbuOmar]

i think its something to learn from it never do tune without check the health of the engine

[@DarksideDevelopments]

We do carry out health checks, we just can't take an oil sample or the sump off before every standard remap

[@OH2023-cj9if]

As soon as I found the problem it would have been out of there.

[@conradhaigh2500]

I’m glad you said that the lad who drained the engine and gearbox oil got his p45. Loved the Matilda bit of video. Do you do any things with Ford or is it just VW

[@DarksideDevelopments]

Just vag/bmw/porsche platforms

[@mickehoe]

I proper laughed out loud at you with the 8k engine you have to do.. not laughing at you but with you. if you don’t laugh you cry…. Fair play.

[@DarksideDevelopments]

Yip, closing your eyes when paying the bill helps

[@skyart27]

1.6 tdi polo…new injector another 2 seems to be on the way out…can’t afford another 2 😢

[@diesel-technology5507]

Car manufacturers don't honor any warranty claims if the vehicle has been remapped, so to be fair there should not be any guarantees with a remap engine wise either. Plus the fact the vehicle has had a bit of a bodged repair, I think it's safe to say that the failure is not as a direct result of the remap.

[@S.ASmith]

Tune a vehicle along a major service. Inspect everything, make sure it's all good before tuning and bosh; customer saves themselves hassle. If service finds something dodgy can deny a tune or advise against it because "there's metal in your oil filter" or "your turbo blades look like Megatron had them for breakfast", then it shifts all liability back onto the customers side, and if the vehicle is under warranty, they can chase that up. I think you guys probs have some disclaimer stuff set up anyway, but it might be worth giving some heavy recommendations to customers just to err on the side of caution to stop people being frivolous.

[@DarksideDevelopments]

Seems excessive for just a quick remap but it would be nice to do that!

[@S.ASmith]

@@DarksideDevelopments For sure, be worth while talking a customer through options at least though. It's better for everyone. I wouldn't run a vehicle to a tuners when it's due a service or potentially has issues.

[@DarksideDevelopments]

We check service history first but 1 in thousands is Ok

[@S.ASmith]

@@DarksideDevelopments Yea unavoidable and you're bound to get a lemon eventually even if you're the best workshop in the country.

[@cwuzii]

Well done mate, glad it ended well! I can’t imagine how annoying it would be, especially if a customer completely blames you. I’d be too paranoid, I’d want every single car fully checked over before each remap 🤣🤣

[@mazza7282]

Well done to darkside for showing this, we all know things can go wrong from time to time. This video clearly shows that there was always going to be an issue later on down the line, with this caddy but with everything turned up a bit, the weaker points were clearly shown up,. In this case, shoddy workmanship by a previous so called “repair” and as Ryan says, apart from a few things. These 1.6TDIs go on and on. Ive recently let a Touran 1.6 TDI with 215k on the clock go, engine all good but the clutch had given up, bodywork also pretty shoddy so time to move on as a spares or repairs on ebay, engine still in top shape, recently had a fuel pump & cambelt kit 6k miles prior. I am a keen DIYer and have done all sorts on multiple VAG & BMW cars & this is why I do not work on any freinds, families or neighbours cars or bikes just in case something happens\goes wrong, I just say when asked, I can give you a bit of advice but im not interested in the job thank you.

[@6nikolas6]

We had the same problem with the same car at 400000km.

[@ryanherrington9267]

Sounds like the oil pump is failing...I've built enough cars in my life and when u said oil pressure light coming on that's why Ur end bearings are scored!!!!!!

[@scotspie501douglas7]

OMG with the new engine what a cost hard to get the correct mechanics