Broken car and Customer service experience

[@awkward-ish6328]

Whaaat? Finally a video with a beginning and resolution within the same video! Please continue this! The guys in this shop seem happy to be there. Good work!

[@Syncopia]

I love a good story with a satisfying conclusion.

[@jamesgibson5876]

If you have scored bearings ..mertal has circulated .. meaning can you be sure you removed all metal? .. the answer is no

[@richardlapoint1845]

Well it depends on the size of the job. If it's a big job, it requires multiple video updates.

[@LuisDiaz-gq2nf]

That’s how he keeps you coming to view more of his vids.. it’s all about the Benjamins !!!!!

[@rogerwhiting9310]

I agree 100percent. I would like to see the invoice too..

[@sargefreedom1578]

That’s how shops should be. Options, honesty and integrity.

[@cnnash9388]

I don't think someone would bring their vehicle to this number #1 shop and not do what they say to do and say no to doing it right the first time

[@removefromme]

Bad shops is how my workplace stays busy year round. Def a double edged sword.

[@Eric-696]

Can’t find honest mechanics anymore. That’s why I love watching 🎉

[@zaffo757]

Disposable engines.

[@richardlapoint1845]

@Eric-696 exactly. I love watching this guy and how he words the situation with his customers. He gives them, "options" 😆. But I understand it sounds more professional plus he's being as honest as he can.

[@benhale8465]

Marine mechanic here. In addition to the integrity this shop has is the obvious pride taken in the work as i noticed how clean it looks under the hood after completing. So nice to see someone willing to go the extra mile for a quality repair.

[@DavesAutoCenterCenterville]

Good to hear from the marine mechanics! Thanks for watching 👍

[@RobertSchied-b6w]

Agree 100 percent

[@jamesmoore7327]

@@DavesAutoCenterCenterville on a situation like this how would you ensure there is no debris left in any of the oil ports that could later cause issues

[@Wolfpack95-nh8dx]

Look at your oil flow chart. If no debris was found under the caps than it’s safe to say the rest is fine

[@fintekele]

Mechanic golden rule should be "make it look like you were never therer". It's not huge job to clean after what you've done, and leave everything as clean or cleaner than it arried. So many places leave a complete mess under the hood and next time you have an issue it's impossilbe to tell if oil here and there came from the breakdown or was just sitting there because someone couldn't be arsed to clean after him, so now you're possibly doing multiple unnecessary steps when looking for a cause to failure because the last guy didn't wipe after he was there.

[@awesomecronk7183]

I'm glad that engine survived, *MASSIVE* respect to that oil filter.

[@NateRich318]

I wanna know the brand. My money is on Wiz/Napa.

[@maximusvonce1381]

​@@NateRich318K&N white oil filter is the best

[@Lexidezi225]

@@maximusvonce1381actually Mobil 1 filters are better then k&n I’ve watched multiple tests. Those kn filters aren’t worth the money

[@Lexidezi225]

I bought a car with a bad motor in it. Took it apart and there was metal throughout the engine. It had a Napa pro select filter on it. Should always use the gold or wix. They’re the same thing. Mobil 1 is the best

[@jeffgriffith7003]

I’m surprised it didn’t bypass dirty oil. Very lucky!

[@joe6096]

I know everyone who follows Dave’s videos probably doesn’t need to hear this, but please remind your family and friends who don’t understand cars and motors like us. The moment you hear anything “weird” or different or abnormal under your hood, no matter where you are, pull over immediately and shut the car off. It could save you thousands of dollars by simply stoping the engine immediately before things get worse.

[@DavesAutoCenterCenterville]

Great advice!

[@Beachboy2112]

Little lot of line with extended warranties Dave it depends what kind you have 90% of the time it pays to have one

[@joe6096]

@@Beachboy2112 Extended warranty companies don’t cover crap. They’re all garbage. Trust me, any time you try to file a claim on one if your car breaks down they’ll find a way to deny them. Dont buy extended warranties. Dave is 100% absolutely right. Biggest scam in the industry.

[@charlesforrest7678]

Esp. The 2006 5.4 triton Had to learn it the hard-way😮

[@JenniferJohnson-fh8fx]

Thanks for this advice!

[@falcordamascus4420]

A universal, free lesson on if you hear strange noise, stop driving if you want to mitigate damage

[@Kelly-oq9nh]

I have 4 daughters and that is the rule!

[@MrRenoman2011]

Absolutely right. Dont turn up the radio to cancel out the noise.

[@MrRjnr]

@@MrRenoman2011 😁

[@bigjohn9536]

these motors when you hear noise it's to late...junk motors..

[@Elkmonger]

@@Kelly-oq9nh Two kids and a wife here. I make a point of driving their vehicles once a month. Sometimes there's a shake or a squeal that they haven't quite recognized yet. My Son is getting better, but that didn't just happen. Once he got some skin in the game he really started picking up on things. Take care.

[@cbh148]

Crazy how interesting and entertaining this channel’s premise is. Far better than just endless project car builds.

[@guyfawkesuThe1]

GM designs their vehicles to last 165k. They even put that in their advertising!

[@darrensaunders8844]

Wow, imagine if every professional was this informative and supportive.

[@710nerDeckel]

You cant make a living out of air and giggles, 90% of customers dont even appreciate the effort you would give to them explaining all of that because, they dont care but mostly you gotta make a living out of that. We dont have a backup like Dave does with YT. So seperate it please thanks

[@robertmaybeth3434]

...but of course they're not. Thankfully cause of internet and yelp and stuff, it's easier than ever to spot the auto shops who are run by thieves and/or employ idiots. But obviously we still have to be wary, as auto shops turnover mechanics constantly. So a thief or idiot you encounter in one shop might just get hired by another one.

[@martinhiner2059]

Phone time with a customer, is the best option if your a legitimate mechanic. And helps weed out the bad customer. Good job Dave.😊

[@dougdemaree1963]

Good answer......!!!!

[@BenKlassen1]

Thanks for the master class in customer service Dave and crew!

[@DavesAutoCenterCenterville]

Our pleasure!

[@munter10]

What a fantastic team of guys, I've been a mechanic and worked in the Auto trade for 401 years, I've worked at 8 different shops, NONE have been this good especially to their customers. I've seen little old ladies burst into tears because they were not told the cost of the repair BEFORE they came pick up the car. So sad to see that. I've seen a fist fight erupt between the service manager and a customer, not pretty. Communication all the way along the process is key. Dave and team, you guys NAILED it!

[@DavesAutoCenterCenterville]

Thanks for the experienced feedback!

[@kenselden6173]

Dang...how old ARE you ?

[@shapezula]

This is the only way to do business!

[@brucejones2354]

​@@kenselden6173must be pretty old since he's been a tech for 401 years ! ! ! ? ? ?

[@DonW1953]

Gees I thought I was an old geezer after building hydro power stations for 199 years, I'm a teenager compared to you sir 🤪

[@MrRenoman2011]

Retired Cummins Diesel Mechanic here. Every time I watch your videos I'm amazed at the technical knowledge you and your guys have. I know you are proud of your team and it shows. Keep up the good work.

[@rvdb1863]

Fair piece of service. They did everything right for this customer, not waisting his money. Halleluja 😊

[@Alpha-zulu-009]

I love it that Dave shows a little 'behind the curtain' of what goes on inside a reputable shop. Communication is EVERYTHING and a good shop relies on good service writers to be firm yet compassionate and accurate. In my 25 years as a service writer/manager - The major issues I face were mostly due to lack of communication and documentation. That being said, the road goes both ways - you have to hold customers to their word as well.

[@PescadoDelDiablo]

This was a master class in salesmanship. Not just because he got the sale, but he helped his customer get what he needed at a lower price than what would have been had he replaced the engine. He also protected the Title.

[@arc00ta]

I had one of these once, it was a 2006 with the 2.2L. The timing chain started to rattle in cold weather at 140k or so, I took it to my normal shop and they said it was fine. I decided to do it myself, so I got the cloyes kit and a new water pump along with a cheap Amazon version of the special tool for the sprocket. Honestly only took me about 4 hours in a 30 degree garage with hand tools, and the car drove another 100k miles after that. The tensioner had gone all the way out and there was so much slack the chain was eating the valve cover where it wrapped around the cam gear.

[@landontesar3070]

Good job. Very impressive.

[@CoCojoy420]

Assertive,that word is so underrated, you tell them the truth without being rude, this channel grows on me with there service and truthfullness

[@conmanumber1]

Well there's no other way than it's black and white truth.

[@ottopartz1]

I like the way dave explains the problems with salvage motors, i wish the service manager at the shop I worked at explained them like that. The customer supplied truck motors are probably the thing that made me rethink my choices and I left the business. Getting a random bashed, rusted motor and stripping two engines down to swap just about every part over to the salvaged one, just to have the salvage motor be a turd, or when you start cleaning up the salvage unit and discover non factory installed inspection ports on a "low mile running engine", or you pull the oil pan on the salvage unit for a looksie and its got forbidden glitter and chunky oil remnants. Unless you're inspecting and pulling the salvage motor yourself and installing it yourself, your best option is a remanufactured unit, or to have the one you've got rebuilt.

[@blu4x5]

I've had a few used motors no real issues. One lasted well over 100k. LKQ will sell a warranty just as good as a reman.

[@littlehuey5679]

Great job you took care of the customer and saved him money by bringing honest !

[@GoyslopGladiator]

Something about folks from Utah, every person I have ever met from Utah has been the friendliest person on the planet, keep doin whatcha do, Dave!

[@Danidasanic]

The honesty and integrity are what makes me watching you Dave. Greatings from Portugal

[@DavesAutoCenterCenterville]

Hello Portugal

[@Kiltylake]

Taking the time to properly explain the issues is key to gaining trust along with quality repair. You are doing it the way all shops should do, well done Dave!

[@DavesAutoCenterCenterville]

Thanks 👍

[@user-ix9yu3wq6w]

I’ve never in my life been more exited that a shop is located close to where I live. The integrity is top notch. I hope nothing happens to my car but if it does, I’m on my way

[@darinjohnson7280]

Perfect timing for this video, I am currently dealing with an Ecotec that had a timing failure and very high mileage and bent valves. The customer’s budget only allowed a used engine which I rarely do, I usually do a reman or not at all, but I wanted to help them out and take care of them. Used engine showed up and it has a broken timing guide, luckily the supplier is standing behind it and paying parts and labor to install chains and guides! Think this will be my last used engine install!

[@latisimusd]

My first post. Having had my own automotive shop, worked for several dealers, and as a manufacturers field rep (retired now); I really enjoy this channel and your interaction with the customer base and your staff. Looks like a great place to work.

[@DavesAutoCenterCenterville]

Thanks for sharing!

[@Kermitboi626]

Dave is the goat, can’t wait for the show to start airing!

[@DavesAutoCenterCenterville]

Talked with the producer yesterday. Looking toward starting in October 👍

[@HANZELVANDERLAAY]

​@@DavesAutoCenterCentervillemake a ford pinto...rear end proof..in the first episode...lol

[@wackeyful]

@@DavesAutoCenterCenterville awsome dave CONGRATS!!!!

[@mikeh6286]

Dave even looks like a goat. 😎

[@ar2043]

Don't let the show change who you are or ruin you Dave!!! I don't feel like watching another Orange County Choppers.

[@gregdelong1539]

I really enjoy watching this show, hopefully there won't be any more 11-day gaps between videos. Those 11 days killed me.

[@DavesAutoCenterCenterville]

I’m sorry I was messing around 🎣

[@joeblow5037]

@@DavesAutoCenterCenterville You must keep your Groupeez happy, Dave haha

[@Syncopia]

Gone fishin'!

[@leviguerra858]

Amazing human beings Dave. Great job!

[@DavesAutoCenterCenterville]

Thank you kindly

[@cjespers]

Anybody remember the 2.6 Mitsubishi? An instant of no (low maybe) oil pressure would unload the timing chain tensioner. This would eventually break off the timing chains guides. Then the rattle of the chain on the cover is delightful. Dam thing had a balance shaft too. Ugh. Thanks for the video. You guys are the bomb!

[@BEANS-O-MATICtransmissions]

I do ! Lol, what junk.....

[@paulhutchins6019]

Excellent communication and honest advice to the customer. Always great to see. Sadly lacking in a lot of places these days.

[@itshvelpen]

Quality work and service right there. And for those who say just swap it; cars are meant to be driven, rebuild and driven again. 👍

[@brucemadden1626]

wow--that guy really lucked out. I was placing my bet on bad compression not to mention the bearings, but I'm sure the customer is happy and relieved

[@ryans413]

I love the phone calls because Dave explains it all and makes sure the customer understands.

[@stevenklein8245]

Best auto service channel across the board.

[@davidvalderrama1816]

30 years experience rebuilding engines. This channel is by FAR, the best!

[@matthewtoland5888]

Dave, you record some rather original/rare shares concerning the goings on in your company and it’s MO. Very refreshing content. I smile constantly at the experience you offer your customers. To know that every cent they spend is golden! Stay blessed! And thank your guys for all of us that care like y’all do! I say you buy em all pizza or even a delicious salad from that one place that tosses em . Giradelis? We have one in Ogden and they’re so delicious and feel healthy. Keep those boys healthy! They are the solid foundation and the solution to keeping America great. We ain’t done for quite yet. You give us hope in our futures

[@DavesAutoCenterCenterville]

Great idea - will do!! Thanks for the kind words as well

[@gunztommiegunz]

I would love to visit this man’s shop. 90 percent of the battle is finding an honest mechanic who knows what he’s doing. These guys aren’t mechanics but modern day technicians who are the best at what they do. From a mechanized equipment technician, you guys are the best.

[@loerber]

Thanks for showing the whole story with that car not just the initial diagnosis

[@dancancade7101]

I got out of the field after ten years because the shops I worked for were dishonest and wanted me to be part of their scam. That didn't sit well with me. It's refreshing to see such an honest and professional shop.

[@DavidWilliams-vc2ms]

Man, I'm just stoked to watch stuff like this. Honest mechanic and a happy customer.

[@brucegarrett7232]

Your attention to detail and customer satisfaction are the indicators of a successful business . Like these videos . Keep them coming.

[@DavesAutoCenterCenterville]

Thanks, will do!

[@Caf1972]

I like Dillon, he seems like a great tech. Great job fellas!!! That customer will be greatful for your money saving service.

[@kendavis1198]

If I only knew of a Shop around here in San Jose California that I could TRUST to do what you do, I take my stuff to them. Great Job Dave, and your Technician's are TOP NOTCH!!!

[@georgeburns7251]

I’m in San Jose too, and so far have never found a good mechanic/technician.

[@DavesAutoCenterCenterville]

I appreciate that!

[@danb2936]

I absolutely love how you have people recommending you several times.. You know your a excellent business when that happens.. And speaking layman's terms to the customer on the phone.. Brilliant 🤩🤩🤩

[@jimmycaps9047]

Just love how you talk with customers and explain everything.

[@ZMAN_420]

Great video Dave, Customers can be extremely hard to deal with. Every customer is different, you never know what your going to get.👍🏻🇺🇲

[@MrKennyanders]

Will we get a video of the Mercedes with the cracked crank, please please, and the Lambo the kids brought in the other day

[@PhucYuBich]

I feel like he just does one and done videos. There are a few ive been waiting on as well

[@danieldoherty919]

Yes Dave , we need more master mechanics like you and your son in this world🎉🛠🇬🇧🛠

[@victorjeffers1993]

Thats called professional service right there folks gor the owner of a shop to take time and personally call the customer and inform him or her of what they found wrong and walk him through the options that is a true professional right there ! Great diagnosis and customer service Dave great job to your technicians ! If i live mear you all you would definitely be my go to shop for thing i cant fo myself ! But unfortunately we are far apart from one another i live in the Holls of Tennessee ! 👍👍

[@dkjens0705]

In this business, and many others, communication is number one to keep your customers happy.

[@mr.mr.3301]

I was given a lifetime warranty on a Toyota Camry I had. They denied it for two reasons. One of my oil changes went past the year, even though it was within mileage and tire rotation. Irony is it needed a torque converter. Tire rotations, and oil change have nothing to do with that.

[@StrongerThanBigfoot]

A lifetime warranty on the power train?

[@stephendavidcavuoti6548]

Love you guys videos! Thank yall for making these answers to why a great shop is ran doing right way you know you’ll sleep with I n peace because the customer might not like it tell you show them that they want have to worry about breaking down ‼️and great way to experience show how to lead a the customer gets to understand and see why you’re going that route‼️

[@OneGold_777]

Fantastic work to you and the team. After watching the rear end tune up on another video I'm seriously considering having you guys fix mine. The truck was abandoned 9 years ago and i recently got it operational, the rear end was obviously leaking at some point (axle shaft seals) and i think that ate the pinon bearing. Ring gear wasn't chewed or chattered but it's got a whine and grumble at speeds over 80. Thanks again for the knowledge sharing here Dave.

[@KarenWinters-w6r]

I love the videos and as a retired mechanic a compression test is one thing. I don’t understand why I don’t hear you talk about a leak down test. That is a much better test (my opinion) , and cut open the filter before anything else is done!!!!!

[@donness7295]

Another GREAT ENDING! You're AWESOME, DAVE!

[@DavesAutoCenterCenterville]

You rock!

[@AndyPat239]

great VDO and good result for the customer. But what was really impressive here is the levels of communication going on with everybody, staff and customer.😊

[@joeblow5037]

Dave loses me on the diesel stuff sometimes........this was fun to follow along with, and would have been my exact recomendations. WHO has 40 grand for a new subcompact nowadays?

[@Kelly-oq9nh]

Love this channel. Bring back High School shop and teach basic mechanics, problem solving, and character like this shop has. Lord bless y’all

[@dylaneckhoff2784]

These are fairly reliable cars for the money. Mine has 320,000 miles on it. My only complaint is having to TAKE THE BUMPER OFF TO CHANGE HEADLIGHT BULBS. shout out to whatever genius designed that. Meanwhile, my impala from the same year, I can change the headlight bulb in 30 seconds with one hand. 😂

[@JonLowe-jj9ld]

Dave just wanna say thank you for a wonderful channel, and the great work you do for people. Why can't more shops care like you!!! Wish you had a shop in Northern PA.

[@brianholmes-bm5or]

Dave I don't know if you read these, but I wish there were more shops with customer service practices like yours. There are way too many dishonest shops out there. Maybe its not dishonesty, and instead its incompetence, but there are SO many shops that would squeeze every dime they could out of every job instead of working with the customer to save them time, money and aggravation like you do.

[@jasonchapman6069]

It was great that the customer actually listened to what you had to say and took your advice. Unfortunately, most people of today don't want to listen to what the person with the experience has to say and just wants to argue and spend as little money as possible. Great job Dave and crew!!!

[@jerrytroup3796]

I do these every week. the oil filter is amazing. 12680750 kit , clean the pan. install phaser sprockets if they dont lock and send it back out for another 100,000 miles

[@locomanjim1554]

Love the honesty and execution of the repair sale...and it sure helped the customer understood engines.

[@Onewheelordeal]

Of all engines roaming the roads of America, there cannot possibly be more of any just barely hanging onto life than this 4cyl GM unit. Funny Dave still thinks of it as the 2.2 which I also usually refer to the platform as. It's gotten to the point where it's a notable exception for me to find oil on the dipstick of one I come across

[@captaintoyota3171]

These 2.4l b4 2012 are useless, after 2012 savable but u MUST do timing chain intervels like a belt

[@Onewheelordeal]

​@@captaintoyota3171That timing chain racket after start up if you changed the oil oil is a good way to show that to the owner lol

[@86LukeM]

My old 2.2l sounded worse. Holy shit was that thing persistent to not die. An absolute unit at 348k miles. Though I ended up trading it plus cash for a 2.0l...

[@aeroflopper]

​@@captaintoyota3171timing chains last a lifetime if looked after, at least twice the oil changes the manufacturer says and quality oil

[@mikeprodanov6765]

Wow.... how nice to have a customer that listens to voice of reason!

[@Koop415]

I'm impressed that engine was able to survive all that. As for the insurance/warranty companies they run the spectrum. Sometimes they just deny everything. Sometimes they just approve and sometimes they send an inspector out. That inspector can either be cooperative (they take photos say ok and leave) or combative (questions everything looks for reasons to deny the claim). Most of the time when a vehicle needs a motor the insurance company gets one from the junk yard and like my auto instructor almost 20 years ago said "you find junk at the junk yard." Those junk yard motors are sometimes worse then the ones being taken out or have other issues that require further repair. It can be a difficult and frustrating situation for everyone. There was one time in my career when a warranty company actually paid for a new motor and it wasn't a cheep motor either. It was a BMW E60 M5 (the V10) and the oil pan was full of rod bearing material. Basically the warranty company told the owner of the vehicle if he upgraded to the "upper tier warranty package" they would pay for a new motor otherwise he was going to get a junk yard one. The owner had to put down about 10k from what I recall and the warranty company bought a new S85 engine that cost around 30k (after the dealership markup back in 2013). We didn't have the best engine crane (because the dealership is cheep af) I needed people to stand on the back of the crane keep it from tipping over. So moving that v10 around like that...well let's just say you couldn't slide even a greased pee in my behind because I was that tense about the situation.

[@williambikash6645]

A friend of mine just bought a 2006 BMW M6 5 ltr V10 with 39 K mileage. We are aware of bearing problems when they get mileage but this one checked out good. Also ordered the BMW recommended 10-60 oil that almost nobody stocks. Ten quarts and filter were about $130. None of the thin piss 0w-20 or 5w-30 that get put in cars for an extra .5 mpg. Car is in Florida. Do you have any insights into this high performance V10?

[@Koop415]

@@williambikash6645 Using that 10w-60 is VERY important for that engine and it's not always easy to get as you say. The oil change on that engine is unique in that it can have two different drain locations. It's easy to overfill and get that overfill warning in check control. So I usually put a little less in (about 1/2 a qt) get it warmed up, check the level on the i-drive and then add or not add from that point. What's frustrating is the i-drive doesn't always update immediately after adding oil, so sometimes you have to command it to update with the bc button or shut it off wait a few mins then check again. Also like the E90 M3 S65 those bearing have a limited life cycle and really are meant to be serviced around 100k or so (depends). Most people don't do that but if I owned one I would look into changing out the rod bearing at higher mileage. It's not an easy job as even getting that oil pan off is quite a task (compared to removing other oil pans). One thing that is VERY critical is that you NEVER turn the engine over backwards (counter clockwise). Turning the engine over counter clockwise will destroy the oil pump and end up ruining the motor. Aside from the motor issues the ones with the SMG duel clutch transmission can be a time bomb itself. Issues with those can be very expensive. The exceptions being just needing some fluid or an accumulator, outside of those replacing the duel clutch or replacing the transmission itself can be 5--10-15k depending on parts. It's a unique car, a fun car, has a great sound, and when it's all working as designed it's awesome upper tier BMW type stuff. You don't really see the oil leaks or coolant leaks other BMWs from those years had. So you're not doing valve covers or oil filter housings or expansion tanks every 5-10years. It's just the issues it can have....are hugely expensive.

[@Cwise16]

I need 1hr long videos from yall I could watch these all day

[@jonathanedwards6366]

BMW M62tu engines suffer from this very same issue. Usually it's disastrous for the engine when this happens. Lack of maintenance exacerbates this issue.

[@OfficiallyGuChi]

That engine sounds absolutely perfect. Just look how smooth the engine idles. Cant see any vibrations. No weird worrying ticks n rattles. Id be happy wenever my car starts.. sounds n looks like that

[@andrewsamanthamadison3320]

Dave gives me faith in the auto industry! Now we just need to clone him x’s 10,000 and deploy him across the country!

[@claudiotreviso1315]

Honesty is the best policy. You guys do great work. It's sad your shop is not in my state. I would use your services all the time. I enjoy your videos very much. Keep up the awesome work you do.

[@brmadsenad]

Dave's videos explain why shops are often unwilling to do conservative repairs. The possiblity that a conservative repair is not enough will result in an unsatisfied customer and even an argument about liability. I get it. It makes perfect sense and is probably the right way to run a business. There are situations where a conservative approach makes sense, and I guess that those situations are going to be left to DIY types now.

[@kenny5292]

Your thoroughness and integrity of informing the customer of all the options and the weight of each one is phenomenal. You've inspired me to take a road trip to see the beautiful sights of Utah and incorporate y'all as a pit stop to make sure my engine is as good as it can be hahaha

[@Slugg-O]

Gave options instead of throwing a reman motor at it. That was straight up cool.

[@DavesAutoCenterCenterville]

Thank you, we've had a lot of questions about what the options are👍

[@Slugg-O]

@@DavesAutoCenterCenterville I really should have been more clear and said, you gave him options instead of backing him against the wall with a motor or else attitude. He may have said okay but he would never be happy about it. By explaining only *viable* options, you empowered the customer to pick one that you had already decided to No muss and no fuss. You gained his trust by leading him to the best choice for him and that's solid gold in any business, and much better than trying to wrangle him in. I hope others take note of how you handled this because it's a terrific lesson.

[@ele4853]

Very nice! Teardown, diagnostics, options, solution, the end 👍

[@elmayimbe_the_amateur_mechanic]

"awwww shit" I felt that one.

[@ovlov245]

Very nice video you three! Certainly a lucky customer who was advised to seek your advice and services. Well done. L

[@louisjones2653]

That oil filter is the MVP

[@ryanmontgomery9192]

I’m not in your line of work but listening to you and how you explain everything to your customers is a huge lesson on customer interactions. If (when) I blow up my 7.3 you know I’ll be scraping every penny for some a Monster ceramic! You are really good at your trade my dude.

[@bodegaconnoisseur2548]

Best feeling after doing timing I that first start up and it doesn’t explode lol

[@TimothyArnott-m7z]

Hey Dave, Tim here, its taken me TOO long to sub, but now i am......but i'm a drag racer, so my subs are all about HP/TQ, etc... i enjoy ur way of gettin it done.....no BS... THATS why i sub'd.......nice job sir!!....and TY!!

[@DavesAutoCenterCenterville]

Thanks for the sub!

[@TheLesporter]

Dave, I just love your videos and the people that work for you. If you could without naming customers give us some idea of how much a job cost and rebuilding engines prices. thanks Les.

[@DavesAutoCenterCenterville]

Hi Les, thank you for your question. We generally do not quote prices on videos because the videos will be out for years. But our current prices can be found on our website at monsterengines.com. Thank you for watching.

[@mytige20V]

Another informative video from Dave's Auto re: a Catastrophic failure that started with the timing chain. Dave lays out the customers options and recommended that the engine be replaced with a remanufactured motor or possibly rebuilt it. The customer appears to have been lucky with a rebuild of the motor.

[@Rock-Bottem1982]

The color of all the components being burnt dark brown and black leads me to believe that the owner of this engine did lack of maintenance(aka oil changes). The oil broke down, causing excessive wear to the timing chain guides and timing chain guide failure. And, well, the rest is history. Change your oil properly people

[@thomaslascola9683]

Plastics get brittle over time and age.. especially in a engine that revs up to 5000 rpms consistently.. not to mention the cycles from cold to heat.. 150k is alot of miles usually that is actually good on the 2.2 Chevy motor. Timing chain guides usually start having issues at 100,000 miles.

[@Heatherder]

@@thomaslascola9683 People will go 10-15k miles on the oil and that causes this. I've seen plenty with more miles than this one that looked clean.

[@johnpolishak5646]

Great through video. I wish all shops were as professional as your shop. Love how you explained everything to customer and his options he has with cost. Owner of car was so lucky with outcome of engine. Great job

[@DavesAutoCenterCenterville]

Thanks for watching!

[@DarkVegetaman]

Very polite explanation of the extended warranty world. 😅

[@cricketyosh]

If only every mechanic took the time to communicate like this man. Every mechanic I've ever dealt with either assumes I'm an idiot or talks to me like one.

[@smacdiesel]

Anyone that is considering buying a warranty should watch this video.

[@daveclark8337]

If a warranty company is watching this video, they'll see all that sludge and carbon build up and say "You didn't change the oil regularly."

[@markdanielczyk944]

Another great job! Kudos to the customer for allowing Dave and the crew to do their thing!👍

[@craigiefconcert6493]

“Hasn’t been very long-two months” 😂😂😂😂 If you let problems go until something forces you to deal with it, expect carnage.

[@_shaggyrogers_]

With that much metal, I was expecting bearing destruction. One thing's for sure, you never forget that particular "knock" once you've been through it.

[@craigiefconcert6493]

@@_shaggyrogers_ I’ve been there. 1969 VW van overheated going up the mountains and oil drained out. Got home but swapped out the engine.

[@_shaggyrogers_]

@@craigiefconcert6493 I get it. Killed a 2013 5.0L Mustang myself. The relatively rare but unfortunate cylinder #8 failure (car had otherwise been well maintained- it was only a year old at the time). It had less metal in it than the engine from this example, but the short block was wrecked. Had a shop with the kind of integrity and customer service this place shows build something that would last. It was an expensive life lesson. Dealer wouldn't touch it. Well, they would, but it was actually a better price and better package to go with a reputable engine builder who, in the end, sent me out the door with something far better than the Ford dealer ever could. That same engine is still running strong today ten years later. Since the motor was already out of the car and disassembled, I took their advice and paid the little bit extra to put a few special touches on it that would really insure its longevity. That turned out to be the right decision.

[@craigiefconcert6493]

@@_shaggyrogers_ that’s when you know you’re dealing with a really good shop-when they know what extra changes to make to improve the engine.

[@ninpo99]

this made me genuienly happy. its not getting more serious than that, the way how he explains didactically and speaks to the customers and everything. greetings from germany✌🏽

[@jaymason5606]

I can't wait for the show to hit the air.

[@DavesAutoCenterCenterville]

Thanks! We are pretty excited. If you have any feedback on what you'd like to see from our tv show, we'd love to hear it.

[@therealbarnekkid]

This was so good to see. Dave's Auto is inspirational on so many levels.

[@elmayimbe_the_amateur_mechanic]

JFC those 2.4 Ecotec's need synthetic oil changes every 4,000-5,000 miles. I had a woman have me come out to service her 2.8 GMC Terrain. Drained 2.4 quarts and it holds 5 quarts. I get called to comeback in 7 weeks and 2.5 quarts came out. I just told her check her oil every week and top it off as it is drinking oil so fast it makes no sense for me to keep coming back. Rings are probably toast on that thing, but no smoke out the tailpipe.

[@captaintoyota3171]

Depends on yr, some 2.4l had updated rings. The HPFP causes oil to thin, tensioner to losen, chain to eear n stretch etc etc. I just did 2012 and runs great but their chain never broke

[@kylepowell4906]

Pcv system is the root cause of on these. Makes the rings clog up and then the oil consumption starts. Updated rings or not

[@georgeburns7251]

Ha ha, they really need an engine change every 50k

[@elmayimbe_the_amateur_mechanic]

All of these things I despise. 2.4, 2.2 and the 1.4T is bad. I'm an amateur mechanic so when I work I problematic cars I tell the customers the major issues with them. Had a lady blow up a 1.4T Cruze after I did the oil change a month prior. I again am not a mechanic, but she got it towed home and started it. Sounded like something in the bottom end is bad. The turbo oil feed lines get clogged in them and must be cleaned out like every 30, 000 miles to keep the turbo from starving and cracking the housing inside.

[@John2851]

I wanna be, Dave when I grow up. Wait, I think I might be older than him now. Cool dudes, all around. This is my favorite car channel.So relatable, well done.

[@joeblow5037]

From a guy that has put a base gasket in a 79 CBX (twice...the first one one was a factory defect) , and rebuilt his old Triumphs......WELL DONE! oh 2002 Trailblazer with 246k and no hands have ever touched, after warranty. I am always impressed by all of your tools and machines. 😁

[@edwatts9890]

I have had several CBX machines. Rebuilt a few and had more fun than ever with my clothes on on all of them!

[@Jersey-GT-F150]

That motor sounded awesome, As a motor head myself, It is awesome that there are guys like you still out there that are Hones and willing to do the right job no matter what. Any other place would have sold them a used motor or possibly new or rebuilt. You took the steps to Properly diagnosis this engine and only do exactly what was needed and returned the car to the customer with a job done right and done by tech's that are TRUE professionals. Nice job Guys Keep Up the Fantastic Work... (Wish I lived in Utah so I would be closer to you guys) I'm actually looking into getting the 5.4 triton Motor rebuilt in my 07- F-150. It has over 183,000 miles on it, but she still runs like a champ, motor is as quiet as a church mouse, A little noise from the ticking injectors, but other than that, she purrs. Motor is ALL original Including Timing components, in fact the entire engine is original right down to water pump, alternator and emission components. The trans was done at 105k by Ford. I had them install a Brand-New Trans when the original lost reverse. Not a rebuilt, Brand New In the crate directly from Ford. Cost nearly $3,400 but I had an extended warranty and believe it or not they actually covered the entire cost (Less my $100 deductible)

[@JOHNSUE28]

Have we Qualified this vehicle for any repair. 150,000 miles? Nuts to do anything other than complete replacement or rebuild. Car isn’t probably worth the cost of the repairs. But Dave is all over this.

[@hokie9910]

Yeah, I’m not sure I would be talking the owner into all of this. That car in general is at the end of its useful life.

[@StrongerThanBigfoot]

150,000 miles is nothing

[@hokie9910]

@@StrongerThanBigfoot on a Toyota yes…on this piece of garbage they won the lottery getting it to 150k

[@BamJIR]

This guy is awesome. We need your professionalism in our town