Broken car and Customer service experience

How you better handle broke cars. Make sure your customer understands the obstacles and options so you can create great opportunities for happy customers

[@awkward-ish6328]

Whaaat? Finally a video with a beginning and resolution within the same video! Please continue this! The guys in this shop seem happy to be there. Good work!

[@Syncopia]

I love a good story with a satisfying conclusion.

[@jamesgibson5876]

If you have scored bearings ..mertal has circulated .. meaning can you be sure you removed all metal? .. the answer is no

[@richardlapoint1845]

Well it depends on the size of the job. If it's a big job, it requires multiple video updates.

[@LuisDiaz-gq2nf]

That’s how he keeps you coming to view more of his vids.. it’s all about the Benjamins !!!!!

[@rogerwhiting9310]

I agree 100percent. I would like to see the invoice too..

[@benhale8465]

Marine mechanic here. In addition to the integrity this shop has is the obvious pride taken in the work as i noticed how clean it looks under the hood after completing. So nice to see someone willing to go the extra mile for a quality repair.

[@DavesAutoCenterCenterville]

Good to hear from the marine mechanics! Thanks for watching 👍

[@RobertSchied-b6w]

Agree 100 percent

[@jamesmoore7327]

@@DavesAutoCenterCenterville on a situation like this how would you ensure there is no debris left in any of the oil ports that could later cause issues

[@Wolfpack95-nh8dx]

Look at your oil flow chart. If no debris was found under the caps than it’s safe to say the rest is fine

[@fintekele]

Mechanic golden rule should be "make it look like you were never therer". It's not huge job to clean after what you've done, and leave everything as clean or cleaner than it arried. So many places leave a complete mess under the hood and next time you have an issue it's impossilbe to tell if oil here and there came from the breakdown or was just sitting there because someone couldn't be arsed to clean after him, so now you're possibly doing multiple unnecessary steps when looking for a cause to failure because the last guy didn't wipe after he was there.

[@jimmycaps9047]

Just love how you talk with customers and explain everything.

[@markdanielczyk944]

Another great job! Kudos to the customer for allowing Dave and the crew to do their thing!👍

[@dkjens0705]

In this business, and many others, communication is number one to keep your customers happy.

[@kendavis1198]

If I only knew of a Shop around here in San Jose California that I could TRUST to do what you do, I take my stuff to them. Great Job Dave, and your Technician's are TOP NOTCH!!!

[@georgeburns7251]

I’m in San Jose too, and so far have never found a good mechanic/technician.

[@DavesAutoCenterCenterville]

I appreciate that!

[@kenny5292]

Your thoroughness and integrity of informing the customer of all the options and the weight of each one is phenomenal. You've inspired me to take a road trip to see the beautiful sights of Utah and incorporate y'all as a pit stop to make sure my engine is as good as it can be hahaha

[@donness7295]

Another GREAT ENDING! You're AWESOME, DAVE!

[@DavesAutoCenterCenterville]

You rock!

[@Jersey-GT-F150]

That motor sounded awesome, As a motor head myself, It is awesome that there are guys like you still out there that are Hones and willing to do the right job no matter what. Any other place would have sold them a used motor or possibly new or rebuilt. You took the steps to Properly diagnosis this engine and only do exactly what was needed and returned the car to the customer with a job done right and done by tech's that are TRUE professionals. Nice job Guys Keep Up the Fantastic Work... (Wish I lived in Utah so I would be closer to you guys) I'm actually looking into getting the 5.4 triton Motor rebuilt in my 07- F-150. It has over 183,000 miles on it, but she still runs like a champ, motor is as quiet as a church mouse, A little noise from the ticking injectors, but other than that, she purrs. Motor is ALL original Including Timing components, in fact the entire engine is original right down to water pump, alternator and emission components. The trans was done at 105k by Ford. I had them install a Brand-New Trans when the original lost reverse. Not a rebuilt, Brand New In the crate directly from Ford. Cost nearly $3,400 but I had an extended warranty and believe it or not they actually covered the entire cost (Less my $100 deductible)

[@davidphillips2541]

You have a lot to be proud of. Your honesty will go a long way!!!

[@lambertomidolini8027]

Someone who has experience and honest with their customer good work.

[@JOHNSUE28]

Have we Qualified this vehicle for any repair. 150,000 miles? Nuts to do anything other than complete replacement or rebuild. Car isn’t probably worth the cost of the repairs. But Dave is all over this.

[@hokie9910]

Yeah, I’m not sure I would be talking the owner into all of this. That car in general is at the end of its useful life.

[@StrongerThanBigfoot]

150,000 miles is nothing

[@hokie9910]

@@StrongerThanBigfoot on a Toyota yes…on this piece of garbage they won the lottery getting it to 150k

[@koshernerd]

with the timing chains removed, you can rotate the cams so the exhaust and intake valves are closed. then run a cylinder leakdown on each cylinder. you'll have to move the cams for each cylinder. it's not a static or dynamic compression test, but it will tell you before spending so much of the customers money, whether or not the cylinder, pistons, and rings are too far worn to just sell a new motor/rebuild the motor, or if they're sealing well enough to work on. it also tells you if the valves are sealing... something that you wont know from a compression test alone

[@mashdatrashvideos2831]

So true, we all know Insurance companies just pay lawyers to find ways to not pay you

[@jonathankoch8624]

I have been following Dave's channel for a bit, but i must comment on this procedure to check compression for piston to valve damage due to a jumped timing chain, this is the assumption If are trying verify if valve damage has occurred due to timing chain jumping out of time. You have the engine torn down to point indicated on this video, wouldn't make more sense to remove both camshafts and performed a cylinder leak down test instead of installing timing chains to confirm engine has compression? Also it allows tech to inspect camshaft journals and camshaft for wear and debris damage since in most cases upper part of engine is supplied with oil first? I am just asking these questions, please don't take this as if I'm attacking Dave's youtube channel because I'm not. I feel asking questions is a great thing to do and to apply what is learned to make us better is this trade. i have been a licensed automotive tech for over 35 year and shop owner 22 years, with that being said - I am learning everyday. I feel Dave @ Dave's auto service does a great job with video's that are posted, has a great shop and appears to care a great deal about this industry.

[@aaronsrandomvideos100]

Love your videos. Very informative

[@DavesAutoCenterCenterville]

Glad you like them!

[@mds2465]

Unfortunately, those are all very common issues on those GM motors. And as other comments have suggested, I’m not even sure if it’s worth fixing honestly. It really depends on what the rest of the car is like. What other issues does it have? Leaks, worn suspension components, rust, automatic transmission issues, etc. All of these things I mentioned and more are fair game for a car like this. Since you said they have an extended warranty on the car I’m guessing they also have a loan on the car as well that they’re paying off. Which really sucks because then it’s like where do you go from here? The other thing to keep in mind and this does come up from time to time at auto repair shops is that when a customer has an extended warranty or loan on an older vehicle like this it typically means they don’t have a lot of money to spend, and they probably are not going to be good for the repairs that are necessary in order to keep this vehicle alive and on the road. So all of these things are topics of discussion that you are going to have to broach to the customer unfortunately, I know it’s not very pleasant but these scenarios do come up from time to time. I hope it all works out. As for the extended warranty coverage from my experience, this may be some thing that you guys have to communicate with the insurance company about in order for them to get coverage on this issue. Often times from my experience, they require pictures of the damages in order for the insurance claim to be processed. That’s probably what you’re going to have to do in this situation.

[@d1daveoh]

Great video. Now I am wondering what kind of hours went into this job.

[@fritz4939]

There is a very easy way to prevent all this from happeneing on the GM/Chevy Ecotec VVT series - but that's the secret.

[@strang1124]

NEW LONG BLOCK is the fix.

[@erichill5208]

Was it or was it not running when it arrived at your shop?

[@joe6096]

I know everyone who follows Dave’s videos probably doesn’t need to hear this, but please remind your family and friends who don’t understand cars and motors like us. The moment you hear anything “weird” or different or abnormal under your hood, no matter where you are, pull over immediately and shut the car off. It could save you thousands of dollars by simply stoping the engine immediately before things get worse.

[@DavesAutoCenterCenterville]

Great advice!

[@Beachboy2112]

Little lot of line with extended warranties Dave it depends what kind you have 90% of the time it pays to have one

[@joe6096]

@@Beachboy2112 Extended warranty companies don’t cover crap. They’re all garbage. Trust me, any time you try to file a claim on one if your car breaks down they’ll find a way to deny them. Dont buy extended warranties. Dave is 100% absolutely right. Biggest scam in the industry.

[@charlesforrest7678]

Esp. The 2006 5.4 triton Had to learn it the hard-way😮

[@JenniferJohnson-fh8fx]

Thanks for this advice!

[@sargefreedom1578]

That’s how shops should be. Options, honesty and integrity.

[@cnnash9388]

I don't think someone would bring their vehicle to this number #1 shop and not do what they say to do and say no to doing it right the first time

[@removefromme]

Bad shops is how my workplace stays busy year round. Def a double edged sword.

[@Eric-696]

Can’t find honest mechanics anymore. That’s why I love watching 🎉

[@zaffo757]

Disposable engines.

[@richardlapoint1845]

@Eric-696 exactly. I love watching this guy and how he words the situation with his customers. He gives them, "options" 😆. But I understand it sounds more professional plus he's being as honest as he can.

[@cbh148]

Crazy how interesting and entertaining this channel’s premise is. Far better than just endless project car builds.

[@falcordamascus4420]

A universal, free lesson on if you hear strange noise, stop driving if you want to mitigate damage

[@Kelly-oq9nh]

I have 4 daughters and that is the rule!

[@MrRenoman2011]

Absolutely right. Dont turn up the radio to cancel out the noise.

[@MrRjnr]

@@MrRenoman2011 😁

[@bigjohn9536]

these motors when you hear noise it's to late...junk motors..

[@Elkmonger]

@@Kelly-oq9nh Two kids and a wife here. I make a point of driving their vehicles once a month. Sometimes there's a shake or a squeal that they haven't quite recognized yet. My Son is getting better, but that didn't just happen. Once he got some skin in the game he really started picking up on things. Take care.

[@martinhiner2059]

Phone time with a customer, is the best option if your a legitimate mechanic. And helps weed out the bad customer. Good job Dave.😊

[@dougdemaree1963]

Good answer......!!!!

[@BenKlassen1]

Thanks for the master class in customer service Dave and crew!

[@DavesAutoCenterCenterville]

Our pleasure!

[@MrKennyanders]

Will we get a video of the Mercedes with the cracked crank, please please, and the Lambo the kids brought in the other day

[@PhucYuBich]

I feel like he just does one and done videos. There are a few ive been waiting on as well

[@stevebigansky9372]

let me GUESS- the "warranty company" was CAR SHEILD- good luck

[@bobbypaluga4346]

Amen, you qualify as an idiot if you pay money to Car Shield or the other Uber advertised car warranties. Just put the money you’d pay for a premium into a saving account then draw the money out for repairs. You’ll thank me later.

[@awesomecronk7183]

I'm glad that engine survived, *MASSIVE* respect to that oil filter.

[@NateRich318]

I wanna know the brand. My money is on Wiz/Napa.

[@maximusvonce1381]

​@@NateRich318K&N white oil filter is the best

[@Lexidezi225]

@@maximusvonce1381actually Mobil 1 filters are better then k&n I’ve watched multiple tests. Those kn filters aren’t worth the money

[@Lexidezi225]

I bought a car with a bad motor in it. Took it apart and there was metal throughout the engine. It had a Napa pro select filter on it. Should always use the gold or wix. They’re the same thing. Mobil 1 is the best

[@jeffgriffith7003]

I’m surprised it didn’t bypass dirty oil. Very lucky!

[@darrensaunders8844]

Wow, imagine if every professional was this informative and supportive.

[@710nerDeckel]

You cant make a living out of air and giggles, 90% of customers dont even appreciate the effort you would give to them explaining all of that because, they dont care but mostly you gotta make a living out of that. We dont have a backup like Dave does with YT. So seperate it please thanks

[@robertmaybeth3434]

...but of course they're not. Thankfully cause of internet and yelp and stuff, it's easier than ever to spot the auto shops who are run by thieves and/or employ idiots. But obviously we still have to be wary, as auto shops turnover mechanics constantly. So a thief or idiot you encounter in one shop might just get hired by another one.

[@blackdragon46819]

If I was the owner of the vehicle, I'd get a new engine only because the vehicle itself could be paid off already

[@dylaneckhoff2784]

These are fairly reliable cars for the money. Mine has 320,000 miles on it. My only complaint is having to TAKE THE BUMPER OFF TO CHANGE HEADLIGHT BULBS. shout out to whatever genius designed that. Meanwhile, my impala from the same year, I can change the headlight bulb in 30 seconds with one hand. 😂

[@rvdb1863]

Fair piece of service. They did everything right for this customer, not waisting his money. Halleluja 😊

[@Rock-Bottem1982]

The color of all the components being burnt dark brown and black leads me to believe that the owner of this engine did lack of maintenance(aka oil changes). The oil broke down, causing excessive wear to the timing chain guides and timing chain guide failure. And, well, the rest is history. Change your oil properly people

[@thomaslascola9683]

Plastics get brittle over time and age.. especially in a engine that revs up to 5000 rpms consistently.. not to mention the cycles from cold to heat.. 150k is alot of miles usually that is actually good on the 2.2 Chevy motor. Timing chain guides usually start having issues at 100,000 miles.

[@Heatherder]

@@thomaslascola9683 People will go 10-15k miles on the oil and that causes this. I've seen plenty with more miles than this one that looked clean.

[@ottopartz1]

I like the way dave explains the problems with salvage motors, i wish the service manager at the shop I worked at explained them like that. The customer supplied truck motors are probably the thing that made me rethink my choices and I left the business. Getting a random bashed, rusted motor and stripping two engines down to swap just about every part over to the salvaged one, just to have the salvage motor be a turd, or when you start cleaning up the salvage unit and discover non factory installed inspection ports on a "low mile running engine", or you pull the oil pan on the salvage unit for a looksie and its got forbidden glitter and chunky oil remnants. Unless you're inspecting and pulling the salvage motor yourself and installing it yourself, your best option is a remanufactured unit, or to have the one you've got rebuilt.

[@blu4x5]

I've had a few used motors no real issues. One lasted well over 100k. LKQ will sell a warranty just as good as a reman.

[@joeblow5037]

Dave loses me on the diesel stuff sometimes........this was fun to follow along with, and would have been my exact recomendations. WHO has 40 grand for a new subcompact nowadays?

[@arc00ta]

I had one of these once, it was a 2006 with the 2.2L. The timing chain started to rattle in cold weather at 140k or so, I took it to my normal shop and they said it was fine. I decided to do it myself, so I got the cloyes kit and a new water pump along with a cheap Amazon version of the special tool for the sprocket. Honestly only took me about 4 hours in a 30 degree garage with hand tools, and the car drove another 100k miles after that. The tensioner had gone all the way out and there was so much slack the chain was eating the valve cover where it wrapped around the cam gear.

[@landontesar3070]

Good job. Very impressive.

[@gregdelong1539]

I really enjoy watching this show, hopefully there won't be any more 11-day gaps between videos. Those 11 days killed me.

[@DavesAutoCenterCenterville]

I’m sorry I was messing around 🎣

[@joeblow5037]

@@DavesAutoCenterCenterville You must keep your Groupeez happy, Dave haha

[@Syncopia]

Gone fishin'!

[@Omnis2]

No fucking way I'd be dropping another engine in a POS Malibu.

[@mr.mr.3301]

I was given a lifetime warranty on a Toyota Camry I had. They denied it for two reasons. One of my oil changes went past the year, even though it was within mileage and tire rotation. Irony is it needed a torque converter. Tire rotations, and oil change have nothing to do with that.

[@StrongerThanBigfoot]

A lifetime warranty on the power train?

[@munter10]

What a fantastic team of guys, I've been a mechanic and worked in the Auto trade for 401 years, I've worked at 8 different shops, NONE have been this good especially to their customers. I've seen little old ladies burst into tears because they were not told the cost of the repair BEFORE they came pick up the car. So sad to see that. I've seen a fist fight erupt between the service manager and a customer, not pretty. Communication all the way along the process is key. Dave and team, you guys NAILED it!

[@DavesAutoCenterCenterville]

Thanks for the experienced feedback!

[@kenselden6173]

Dang...how old ARE you ?

[@shapezula]

This is the only way to do business!

[@brucejones2354]

​@@kenselden6173must be pretty old since he's been a tech for 401 years ! ! ! ? ? ?

[@sjgoff]

I love it that Dave shows a little 'behind the curtain' of what goes on inside a reputable shop. Communication is EVERYTHING and a good shop relies on good service writers to be firm yet compassionate and accurate. In my 25 years as a service writer/manager - The major issues I face were mostly due to lack of communication and documentation. That being said, the road goes both ways - you have to hold customers to their word as well.

[@leviguerra858]

Amazing human beings Dave. Great job!

[@DavesAutoCenterCenterville]

Thank you kindly

[@elmayimbe_the_amateur_mechanic]

"awwww shit" I felt that one.

[@Lexusman1972]

Save the money you'd pay for an extended warranty and actually do some maintenance....

[@Danidasanic]

The honesty and integrity are what makes me watching you Dave. Greatings from Portugal

[@DavesAutoCenterCenterville]

Hello Portugal

[@littlehuey5679]

Great job you took care of the customer and saved him money by bringing honest !

[@wilinstonthompson1352]

It has 100+k miles with questionable maintenance history and probably a dozen owners . That's an Amazing return on investment!! Name a motor that was built from 1960 to day were you could neglect it ( basically NO maintenance) and get over 100k ! Nothing from 60's to 80's that for sure. Adjusting points and carbs every freaking month 🤦🏽 oil leaking everywhere.

[@TheJuggalo1491]

Those after market claim places. They charge on average $250.00 a month. That is a new car payment.

[@YummyBaer]

New car payment??? $250?? Show me!! Where??

[@paulhutchins6019]

Excellent communication and honest advice to the customer. Always great to see. Sadly lacking in a lot of places these days.

[@patrickbridges735]

Insurance companies are in the business of collecting premiums not paying claims.

[@mph5896]

Gets expensive when a car makes a funny noise and you keep driving it another 2 months. Until it stops running. 🙄

[@CoCojoy420]

Assertive,that word is so underrated, you tell them the truth without being rude, this channel grows on me with there service and truthfullness

[@conmanumber1]

Well there's no other way than it's black and white truth.

[@darinjohnson7280]

Perfect timing for this video, I am currently dealing with an Ecotec that had a timing failure and very high mileage and bent valves. The customer’s budget only allowed a used engine which I rarely do, I usually do a reman or not at all, but I wanted to help them out and take care of them. Used engine showed up and it has a broken timing guide, luckily the supplier is standing behind it and paying parts and labor to install chains and guides! Think this will be my last used engine install!

[@Kiltylake]

Taking the time to properly explain the issues is key to gaining trust along with quality repair. You are doing it the way all shops should do, well done Dave!

[@DavesAutoCenterCenterville]

Thanks 👍

[@jonathanedwards6366]

BMW M62tu engines suffer from this very same issue. Usually it's disastrous for the engine when this happens. Lack of maintenance exacerbates this issue.

[@craigiefconcert6493]

“Hasn’t been very long-two months” 😂😂😂😂 If you let problems go until something forces you to deal with it, expect carnage.

[@_shaggyrogers_]

With that much metal, I was expecting bearing destruction. One thing's for sure, you never forget that particular "knock" once you've been through it.

[@craigiefconcert6493]

@@_shaggyrogers_ I’ve been there. 1969 VW van overheated going up the mountains and oil drained out. Got home but swapped out the engine.

[@_shaggyrogers_]

@@craigiefconcert6493 I get it. Killed a 2013 5.0L Mustang myself. The relatively rare but unfortunate cylinder #8 failure (car had otherwise been well maintained- it was only a year old at the time). It had less metal in it than the engine from this example, but the short block was wrecked. Had a shop with the kind of integrity and customer service this place shows build something that would last. It was an expensive life lesson. Dealer wouldn't touch it. Well, they would, but it was actually a better price and better package to go with a reputable engine builder who, in the end, sent me out the door with something far better than the Ford dealer ever could. That same engine is still running strong today ten years later. Since the motor was already out of the car and disassembled, I took their advice and paid the little bit extra to put a few special touches on it that would really insure its longevity. That turned out to be the right decision.

[@craigiefconcert6493]

@@_shaggyrogers_ that’s when you know you’re dealing with a really good shop-when they know what extra changes to make to improve the engine.

[@jshuffield]

Carshield won't take your call if you have a claim!

[@Kermitboi626]

Dave is the goat, can’t wait for the show to start airing!

[@DavesAutoCenterCenterville]

Talked with the producer yesterday. Looking toward starting in October 👍

[@HANZELVANDERLAAY]

​@@DavesAutoCenterCentervillemake a ford pinto...rear end proof..in the first episode...lol

[@wackeyful]

@@DavesAutoCenterCenterville awsome dave CONGRATS!!!!

[@mikeh6286]

Dave even looks like a goat. 😎

[@ar2043]

Don't let the show change who you are or ruin you Dave!!! I don't feel like watching another Orange County Choppers.

[@charleshenderson9058]

Dave you’re gonna need a new building and another son (or daughter) to manage it. I’d bet business has doubled since the you tube explosion and the pilots for Discovery!

[@MXWJ01]

Never liked engines from a junk yard.

[@cjespers]

Anybody remember the 2.6 Mitsubishi? An instant of no (low maybe) oil pressure would unload the timing chain tensioner. This would eventually break off the timing chains guides. Then the rattle of the chain on the cover is delightful. Dam thing had a balance shaft too. Ugh. Thanks for the video. You guys are the bomb!

[@BEANS-O-MATICtransmissions]

I do ! Lol, what junk.....

[@smacdiesel]

Anyone that is considering buying a warranty should watch this video.

[@daveclark8337]

If a warranty company is watching this video, they'll see all that sludge and carbon build up and say "You didn't change the oil regularly."

[@McFly8245]

That engine needs an entire rebuild.

[@brianholmes-bm5or]

Dave I don't know if you read these, but I wish there were more shops with customer service practices like yours. There are way too many dishonest shops out there. Maybe its not dishonesty, and instead its incompetence, but there are SO many shops that would squeeze every dime they could out of every job instead of working with the customer to save them time, money and aggravation like you do.

[@latisimusd]

My first post. Having had my own automotive shop, worked for several dealers, and as a manufacturers field rep (retired now); I really enjoy this channel and your interaction with the customer base and your staff. Looks like a great place to work.

[@DavesAutoCenterCenterville]

Thanks for sharing!

[@jerrytroup3796]

I do these every week. the oil filter is amazing. 12680750 kit , clean the pan. install phaser sprockets if they dont lock and send it back out for another 100,000 miles

[@brucemadden1626]

wow--that guy really lucked out. I was placing my bet on bad compression not to mention the bearings, but I'm sure the customer is happy and relieved

[@jiffry58]

Once you have metal circulating through the engine for 2 months, it’s not worth the risk. Especially on a 150k engine. They got lucky this time but if the compression was low and the bearings were bad, could cause a bad taste in a customer mouth paying for all that and still needing an engine.

[@hokie9910]

Dave, how dare you criticize the LS motors for dropping lifters! 😂

[@itshvelpen]

Quality work and service right there. And for those who say just swap it; cars are meant to be driven, rebuild and driven again. 👍

[@MrRenoman2011]

Retired Cummins Diesel Mechanic here. Every time I watch your videos I'm amazed at the technical knowledge you and your guys have. I know you are proud of your team and it shows. Keep up the good work.

[@matthewtoland5888]

Dave, you record some rather original/rare shares concerning the goings on in your company and it’s MO. Very refreshing content. I smile constantly at the experience you offer your customers. To know that every cent they spend is golden! Stay blessed! And thank your guys for all of us that care like y’all do! I say you buy em all pizza or even a delicious salad from that one place that tosses em . Giradelis? We have one in Ogden and they’re so delicious and feel healthy. Keep those boys healthy! They are the solid foundation and the solution to keeping America great. We ain’t done for quite yet. You give us hope in our futures

[@DavesAutoCenterCenterville]

Great idea - will do!! Thanks for the kind words as well

[@Onewheelordeal]

Of all engines roaming the roads of America, there cannot possibly be more of any just barely hanging onto life than this 4cyl GM unit. Funny Dave still thinks of it as the 2.2 which I also usually refer to the platform as. It's gotten to the point where it's a notable exception for me to find oil on the dipstick of one I come across

[@captaintoyota3171]

These 2.4l b4 2012 are useless, after 2012 savable but u MUST do timing chain intervels like a belt

[@Onewheelordeal]

​@@captaintoyota3171That timing chain racket after start up if you changed the oil oil is a good way to show that to the owner lol

[@86LukeM]

My old 2.2l sounded worse. Holy shit was that thing persistent to not die. An absolute unit at 348k miles. Though I ended up trading it plus cash for a 2.0l...

[@aeroflopper]

​@@captaintoyota3171timing chains last a lifetime if looked after, at least twice the oil changes the manufacturer says and quality oil

[@twwap294]

If you don't listen to your motor it's going to cost you. Lots.

[@Caf1972]

I like Dillon, he seems like a great tech. Great job fellas!!! That customer will be greatful for your money saving service.

[@andrewsamanthamadison3320]

Dave gives me faith in the auto industry! Now we just need to clone him x’s 10,000 and deploy him across the country!

[@brmadsenad]

Dave's videos explain why shops are often unwilling to do conservative repairs. The possiblity that a conservative repair is not enough will result in an unsatisfied customer and even an argument about liability. I get it. It makes perfect sense and is probably the right way to run a business. There are situations where a conservative approach makes sense, and I guess that those situations are going to be left to DIY types now.

[@TheGbeecher]

Update - that owner got LUCKY! Wow...😂

[@dougdemaree1963]

DAVE IS THE BEST.....!!!!!!!!

[@DarkVegetaman]

Very polite explanation of the extended warranty world. 😅

[@stevenklein8245]

Best auto service channel across the board.

[@andyg5004]

2 months. Omg. With that big of a noise

[@bodegaconnoisseur2548]

Best feeling after doing timing I that first start up and it doesn’t explode lol

[@tf19Twigy]

Even if the bearing journals arent cooked, those engines burn soooooo much oil that if the customer isnt checking it every 1k miles they'll have a quart left by the time they're do for an oil change. Almost every time I have an Equinox in my bay with a P0011 it's under 100k and the VVT Solenoids are plugged up with metal shavings. Being its at 150k, a reman motor is almost always the best case scenario, especially with ecotecs. Those engines are only good for about 80-100k on a good day in my experience. Obviously there are outliers, but those engines are absolute garbage. I've even seen these engines with the timing chain guides completely worn out and not throwing timing codes. Also, extended warranties payout more often than not, at least in the shop I work for. Might take a week to get it all ready to go, but the payout is usually pretty good. They are a headache for the writers though I'll give you that.

[@lynntatro7374]

Remember debri is everywhere in this engine. You can clean it up as much as you can, but the debri will come back. Either a complete over haul to this engine or get another used engine.

[@captaintoyota3171]

Those 2.4l eat chain guides ALL THE TIME. U just drol pan get rid of what u can change oil seberal times. The chain must NOT be allowed to break. But yeah the chain noise or running rough.

[@gregjohnson2073]

I disagree. From the looks of the bearings and the good compression I would say the filter got most of the debris. The path of oil is from the pan through the pickup through the oil pump and then through the filter and then through the rest of the engine.

[@mongo64071]

@@gregjohnson2073I was under the impression that oil filters don’t filter full flow of engine oil to prevent oil starvation in case the filter is clogged. So if that’s true, then the engine did get a healthy dose of debris

[@Rev1Kev]

@@mongo64071 no they are full flow, either the filer or the filter housing will have a bypass valve should the filter become plugged to prevent oil starvation

[@MeaHeaR]

**Debris**

[@kennethd9344]

Great job. I have 640 thousand miles on my Cummins dodge ram I would love for yall to rebuild it it’s still running great

[@elmayimbe_the_amateur_mechanic]

JFC those 2.4 Ecotec's need synthetic oil changes every 4,000-5,000 miles. I had a woman have me come out to service her 2.8 GMC Terrain. Drained 2.4 quarts and it holds 5 quarts. I get called to comeback in 7 weeks and 2.5 quarts came out. I just told her check her oil every week and top it off as it is drinking oil so fast it makes no sense for me to keep coming back. Rings are probably toast on that thing, but no smoke out the tailpipe.

[@captaintoyota3171]

Depends on yr, some 2.4l had updated rings. The HPFP causes oil to thin, tensioner to losen, chain to eear n stretch etc etc. I just did 2012 and runs great but their chain never broke

[@kylepowell4906]

Pcv system is the root cause of on these. Makes the rings clog up and then the oil consumption starts. Updated rings or not

[@georgeburns7251]

Ha ha, they really need an engine change every 50k

[@elmayimbe_the_amateur_mechanic]

All of these things I despise. 2.4, 2.2 and the 1.4T is bad. I'm an amateur mechanic so when I work I problematic cars I tell the customers the major issues with them. Had a lady blow up a 1.4T Cruze after I did the oil change a month prior. I again am not a mechanic, but she got it towed home and started it. Sounded like something in the bottom end is bad. The turbo oil feed lines get clogged in them and must be cleaned out like every 30, 000 miles to keep the turbo from starving and cracking the housing inside.

[@Z17xMachine]

I had a 1995 Camaro Z28 LT-1. I bought a Jasper engine for it. The first engine had a rear main start leaking at 1,000 miles. I said I don't feel comfortable replacing the rear main seal. I want another engine. They paid for labor. New engines comes. The galley plug was leaking. I said I don't want my mechanic to fix it. I want another engine. 3rd engine comes in and my mechanic said Lee, these engines don't seem like they are balanced. I went on the Jasper website. Only the stage I and up have balanced builds. I called warranty. I said you have been sending me unbalanced engines. I said did you know Chevy balanced LT-1's from the factory? I said do you know you say on your website that your engines are spec'd to factory like they come brand new? I said I want you to send me a Stage I and if you don't I want a refund. They spent over 1,800 dollars in labor, but they wouldn't send me an engine that costs $600 dollars more because it's balanced. I got my refund and another core back. Bottom line, you can't even trust Jasper to do the right thing. What makes people think they can trust used engine? Unreal the mess I went through.

[@ExploreWyoming]

Get a new car. Those are throwaway cars anyway

[@davidburne9477]

That’s the attitude….just create piles of waste for somebody else to deal with

[@minnesotatomcat]

@@davidburne9477there’s no waste, they don’t just bury engine blocks in the ground when they go to shit. Literally EVERY part of an engine is recyclable. You don’t rebuild cheap commuter cars that have spent up all their miles, once the timing chain or belt goes on an interference engine they’re pretty well done.

[@gutrali]

​@@minnesotatomcatIt's almost more of a waste to put a good part on a bad car... Because the good part will never live its life out

[@NC-xt6qj]

Maybe 5 years ago they were. You'd be hard pressed to find anything without issues under 5k anymore. Most 90s cars are quickly shifting to "classics" and anything under 5k usually is a POS. If the car isn't completely rotten it might make sense to spend a few thousand within reason for a motor swap instead of buying something else. Rather the devil you know than the devil you don't

[@myz06rocks]

@@davidburne9477right. Spend $8k on a $2k car cause polar bears. These material are all recycled regardless. While you’re at it, go research a lithium mine… and I’m a mining exec…. Doofus.

[@petershulick5270]

What damage can happen after a timing chain failure? A broken timing chain will cause an engine to not start or fail while driving. If the belt is already broken, the engine won't have enough compression to start. If it breaks or jumps while driving, the pistons will be damaged from contact with the valves. The valves themselves will bend and potentially ruin the engine. If you check your oil and notice metal flakes or pieces in the oil, that could also be a sign of a failing timing chain. Remember, the engine oil lubricates the chain, so if the chain deteriorates, it will leave metal flakes behind in the engine oil. A timing chain is supposed to last the life of a vehicle, within reason. But if it breaks, the pistons will come up at the wrong time and crush a bunch of the valves, leaving the crankshaft unable to turn. That would lock up the engine, just as if you had run out of oil and melted the crankshaft to the bearings In most cases, if you are experiencing a ticking or slapping noise due to chain stretch in your timing chain, you will likely see a malfunction code such as P0008 or P0017: the man and his wife are quite lucky that there was not the amount of damage that could have been there is a friction additive that if you asked me about it I'd be glad to pass on to you that reduces friction up to 90.95% this would have prevented a lot of the wear that you saw on the timing chain and possibly would have saved your shop a lot of work and him a lot of money as this product has been proven to Kodi internals of the engine that have metalware and prevent wear even when there's no oil! Let me know what you think

[@GoyslopGladiator]

Something about folks from Utah, every person I have ever met from Utah has been the friendliest person on the planet, keep doin whatcha do, Dave!

[@scientist100]

This work was probably 3k. Normal for the type of failure and the good part was assurance in this case that the money was not a waste due to a premature failure.

[@louisjones2653]

That oil filter is the MVP

[@ronnieboucherthecrystalcraftsm]

Captain DAVE = sure are right about insurance companies = @69 yo i have always steered clear of insurance un less mandatory ! well said and thank you !

[@stevecaton1595]

Ya insurance company's biggest legal scam ever. You pay your bills and never have to use the coverage for an accident or claim, and they keep your money and if you file a claim for damage they hit you with the ol' deductible BS. Really so let's get it straight, you pay your bill every month, for years and never use the insurance for a claim and when you do, you have to pay a 500$ or more deductible out of your pocket before they pay a dime and then they raise your premium. I'm comfortable with that Holmes. and it's all legal.

[@brucegarrett7232]

Your attention to detail and customer satisfaction are the indicators of a successful business . Like these videos . Keep them coming.

[@DavesAutoCenterCenterville]

Thanks, will do!

[@1McMurdoSilver]

Thanks Dave.. I know price is not discussed, but I'm curious if the total cost was in the 1-2k range for what was done.. or more? Anyone have a guess?

[@plasmaDave]

Subscribed cos Christian and Vera (LR TIME ) sent me 😁