Day in the life of a Customer Success Manager

[@fgcvhhbvjhbj]

Just smashed an interview and got the next stage with a huge help from these videos. Thanks so much 👍

[@strategiccslabs]

I’m so happy to hear that, Luke!

[@fatszaf3458]

Same!! Love her channel

[@jaredorr]

Great video! Customer Success isn't just a very fulfilling career path but is also one of the best communities in the corporate world!

[@strategiccslabs]

Thank you so much, Jared! It really is a great career path :)

[@lospolloshermanos3018]

I am currently doing the transition to a CSM role. This short video is very clear and helpful And the lady who's talking is stunning by the way

[@strategiccslabs]

Thank you, I’m very glad it was helpful to you!

[@manuvarma96]

I am a customer success at entry level, I'm looking in to apply for Remote job internationally, and this video really helped me set my flow of explaining my day! I could use more help in weeks time to help do best on my interview. Thankyou

[@strategiccslabs]

I’m glad it’s helpful, Manu!

[@sajanlohana3848]

Can you help me to solve my some questions? 🙂

[@selinaelias777]

Thank you, I am looking to transition into a CSM role and this helps :)

[@strategiccslabs]

Best of luck to you, it's a great industry to join - growing like crazy!

[@DarrylLee-cz5rv]

Same here! Really appreciate this

[@YesMia1]

Hi Diana - that was informative, thank you. I wish you continued success as a CSM, a field I'm transitioning into.

[@strategiccslabs]

Glad it was helpful! I share more resources here if you're interested: thecustomersuccessproject.com

[@Ducky_logan]

Thank you for sharing. Definitely give me a better idea 💡

[@strategiccslabs]

Thanks, Logan!

[@lcollins8761]

Thank you so much for making this video.

[@UneakTershai]

Can you speak more to the average salary for a role like this? I have an upcoming interview with a tech company as a Customer Onboarding Manager but never worked in this industry before. I have transferable skills that I know will be valuable but I don’t want to sell myself short as it relates to pay when the time comes to discuss with the company. Thank you for you help! 💕✨

[@Tannerzabeast]

Did you get the job hire did it go?

[@UneakTershai]

@@Tannerzabeast I did not. Only one interview.

[@Tannerzabeast]

@@UneakTershai gotcha are you still pursuing the same role or are you doing something else.

[@UneakTershai]

@@Tannerzabeast doing something else.

[@greatnessdecoded2796]

Very good insight into the role! Thanks

[@strategiccslabs]

Thank you!

[@korrabel]

Thank you for this clear and concise video!

[@strategiccslabs]

Thank you, Korrabel! Let me know if there’s anything else you’d like to learn about.

[@sindhurapallampathi4013]

Hi Diana , A great video and thanks for sharing your experience and day on how it looks like in Customer success roles I am in transition phase and pivoting towards Customer success from customer support , Could you please let me know if technical skills are crucial in Customer success role ? or should we be a subject matter expert ?

[@RitikMazumdar]

I AM DOING THE SAME, CAN WE CONNECT TODISCUSS ABOUT THIS PROFILE??

[@akilahflynn]

Hi Diana - I’m interested in pivoting into customer success so this video was very helpful 🥰. I was wondering what your work life balance is like? I’m also a wellness professional and would like to continue dedicating time to building my wellness practice and working with clients on the side. How do you find the time to build The Customer Success Project, along with work with 1-on-1 clients with your day being blocked with work from 9-6p?

[@cassplouis]

Thanks for the info! Any advice I’m now to transfer digital marketing skills over to a customer success resume?

[@LifeTripped]

What CSM platform do you use?

[@traceyluo689]

Thank you for sharing, may I ask what's the next step after CSM in career?

[@strategiccslabs]

That’s a great question! It depends on what you like to do. CS is a big space with plenty of different roles within it. You can move around between those roles like CS Ops of take on strategic customers or even focus on digital CS. There’s always leadership roles too.

[@heylex6135]

Is this the same as a customer service manager?

[@karens6888]

I am enjoying watching your videos and learning about the customer success role. Is it true that the portfolio your are given to manage contains more at risk customers than neutral or healthy ones? Do u handle a lot of complaints on a daily basis?

[@strategiccslabs]

Hey Karen, great question! The portfolio assigned to you will be different from company to company. From personal experience, it shouldn't be just of at-risk customers. Some companies assign a book of business based on revenue or engagement segments (like high touch, low touch, etc)

[@deepikarora]

are you also in Salesforce

[@waisila9284]

Whats your working timing And are you doing work from home

[@Mohammad-1990]

Thanks! 🌹

[@strategiccslabs]

Thank you!

[@Sky-lb1lp]

Nice video! Do you think that I can advance into business analysis from csm?

[@strategiccslabs]

Absolutely!

[@jaszzy26]

Hi there is there any tools etc I can learn

[@strategiccslabs]

I cover tools in this video kzbin.info/www/bejne/eZrTl5xspqmMmJo

[@RicardoJuanito]

Very Clear Vid!

[@strategiccslabs]

Thanks!

[@TimeisUp22]

Do I have to do sales?

[@strategiccslabs]

There might be some elements of Sales like renewals and upsell but that depends on the CS role / product.

[@alejandrorocero2931]

Ey I hope u find time uploading more videos.

[@strategiccslabs]

Absolutely! Is there anything in particular you would like to see?

[@alejandrorocero2931]

@@strategiccslabs lifecycle of the customer after the sales. from onboarding to success. Like all stages. I want more ideas.

[@strategiccslabs]

@@alejandrorocero2931 That's a great suggestion, Alejandro! I'll be sure to make a video on that!!

[@strategiccslabs]

@CoCo Henry I have that one coming up! Look for it around next week :)

[@wissy1846]

Hello dear, Do you see that a job of CS remotely will be doable for a student ?

[@strategiccslabs]

Not full time

[@Mr.Laker19]

Girl you fine… I can barely focus on the wisdom

[@strategiccslabs]

🥰

[@TheOriginalCryptoPimp]

Typical. I'm sure you're black

[@olofepence30]

So you don’t bath or brush your teeth first ?