Dealership CAUGHT LYING?!?!?! | Live Phone Call

[@Delivrd]

Need Negotiation Help? www.delivrdto.me

[@mapache2185]

Bro 20 seconds into that conversation and I would ask to speak to an adult. wtf is this shit lmao

[@MrJBZY70]

Sounds like a overseas customer service representative 😂

[@sicilianstyle4517]

100000000%. Lots of used car dealerships are doing this now. As soon as you hear this type of voice you're speaking to someone in the Philippines or Southeast Asia. These people will pretend to work there, lie to you and say there's no fees, the price online is the final price, etc etc. They'll gladly tell you to come in and setup an appointment. Then you go in and deal with the actual dealership and the car has $5000 more in fees/adjustments. Ask me how I know lol

[@johnrinck4883]

The Market just knocked on my door and when I answered it kicked me in the nuts and then went and personally adjusted all used car prices up 15%. Then it told me I was worthless and that my parents never loved me.

[@Mike_Jones281]

😂

[@raymondchandler697]

😂😂😂

[@ladistar]

The “cars appreciate in value” conversation is one of the funniest things I’ve ever heard 😂

[@Delivrd]

LOL

[@elmiguel1405]

A business like that doesn’t deserve anyone’s business

[@marcommj]

shut up, it’s one bad apple

[@pjbuckmaster]

Put the name of this dealership out because this is horrible and people should know.

[@amandoreyes6780]

THIS!

[@Snowboarder16]

Agree

[@TheGlk1320]

why would you want to ruin a businesses reputation because of a mistake of an employee

[@Dantastic123]

@@TheGlk1320it’s not just one employee, it’s the culture at the dealership. She said she’s new and just doing what she’s told. And you’re giving Tomi a little too much credit if you think him naming a dealership can put it out of business.

[@EuropeAfricaTrip]

@@TheGlk1320the employee represents the business - I’m a manager, I understand this

[@dboogs2925]

Haha what a joke a business. The way she answered the phone 🤣🤣🤣

[@jonrivera945]

You have more patience than me. I wouldn't have made it 30 seconds into that call.

[@Delivrd]

My patience wore thin here lol

[@kedsmith90]

Your time is worth too much for you to have wasted that much with that conversation. 😂

[@Rmercer911]

It's not patience lol. He sitting here crying on the phone while he also says he found another one cheaper. Why sit here and bitch and moan if you have a cheaper car. What a joke

[@ScanFan_Ed]

“you collect them because they keep going up in value!” I love it!! 😂😂

[@carlosmartinezz3022]

You did this over the phone Tommy. I went in person and dealt with this creature. 😂 never again..

[@BestShootermanUbz]

Where is this at 😂

[@carlosmartinezz3022]

@@BestShootermanUbz southern California. Wanted 26k for a 2017 acura MDX. I'm like the car ain't getting younger and it's been sitting for 5 months. Let's make deal. Wouldn't budge at all.

[@BestShootermanUbz]

@@carlosmartinezz3022 sounds like they really are into collecting cars 😂

[@official_commanderhale965]

I mean hey, let them cook on them and file for bankruptcy.😂

[@nymetsfan912]

Creature 😂

[@drewbarnes4175]

I remember this live, can’t even rewatch 🤦‍♂️

[@Delivrd]

😅😅

[@Andyski-h9r]

She's trolling.

[@chrisforker7487]

These car dealers just get worse and worse!

[@klowe007]

This sounds like a kid just playing on the phone. Totally ridiculous!

[@louisstennes3]

Exactly why people may overpay at CARMAX. You don't have to wade through this BS!

[@carquestionsanswered]

hahahaha, so who should I blame if not the dealership? Biden, Trump....who????

[@Delivrd]

LOL, I was done with it

[@kiddwrldx]

CARQUESTIONSANSWERED‼️

[@RigginTheRod010]

Yes

[@dgdg9582]

Walk away from this stealership.

[@BurtReynolds.]

This lady needs to be fired

[@ScanFan_Ed]

That lady has set the car selling industry back decades! Wow, what a piece of work! 😂

[@raymondchandler697]

This is one of the best for learning about the craziness in buying from a dealer.

[@bhollingsworth]

I’m convinced these dealerships don’t even want to sell cars any more.

[@Usualsuspect420]

Her only job is to get you into the stealership. Not a salesperson, no reason to negotiate with her. Thanks for showing what is so wrong with car sales. Some dealers still cling to the old get you in, then wear you down method or bait and switch. Total BS. Should not be so difficult!

[@KamalaTheClown]

This literally just happened with me. I am shopping now and I see them list a vehicle online for a price and then when they send me a quote, the starting price is way more. When I ask them how that happened, they either get mad or try and justify the price difference in a way that makes zero sense whatsoever. Thr car market is fooked

[@EuropeAfricaTrip]

The dealership was very unprofessional

[@Wabsirba]

I know this isn't fake, but good Lord she sounds like the worst of the worst, making it almost sound fake.

[@Delivrd]

I can't make some of these up lol.

[@JorgeInRealLife]

Tomi I think you were talking to someone over seas…. Guaranteed. You go in there and it’s like a different world lol. They are third party call centers

[@Detailing-in-and-out]

Just the way she answered the phone .....

[@KevinSmith-wr1sy]

I needed this comedy act today.

[@IamKenRoss]

The frustration was real on this one... this is played out by the dealerships when will they give up on this tacktic?

[@Delivrd]

This is the first time, I think I ever lost my cool

[@IamKenRoss]

@@Delivrd you held it together pretty well given the circumstance.

[@raymondlostritto5480]

This is like a middle school convo talking about "if you were here id kiss you rn" type shit

[@skoonz9603]

Lmao, Tomi is hilarious. 10 min. later I'm laughing harder!

[@raymondchandler697]

Everyone knows that car dealer prices defy the law of gravity!🤣🤣🤣

[@paulmcwatters4200]

I thought this was a parity at 1st. Wow!! She has no clue.

[@dalenihiser7766]

One of the things I do when shopping online for a preowned is look at the environment around the vehicle. For instance if there is snow around the car and it's the middle of summer, I know instantly this thing has been laying around for a spell. Another tell is look at the leaves on the trees. Budding leaves, green leaves, brown leaves, or no leaves. These dumb dealers don't update their pictures as the seasons change.

[@Snowboarder16]

Accent of that saleswoman would enough for me to go someplace else

[@mmitbitw]

Absolutely!

[@Snowboarder16]

@@mmitbitw 😂😂😂😂

[@davewilliams5102]

I swear this is the same lady who called me and told me I had WON the PHC Prize! I am still waiting!!!

[@Snowboarder16]

@@davewilliams5102 😂😂😂

[@official_commanderhale965]

I can’t believe this sort of stealership actually exists. Who tf is this lady and how is she working in this industry at all. Getting caught in lie after lie. Her: “ok good luck finding another car…” There a dime-a-dozen😂😂😂

[@thegonz7833]

When you call back ask for Mr. Blue because I'm the one holding his breath.

[@jcberb]

I would not even bother with that place, they sound like an outsourced call center.

[@keno33141]

I like the market argument. If the market set the price it would be off the lot, haha.

[@3engineRBO]

And people ask why he gets hired…

[@rhymeskill]

And people wonder why the service you provide is important. 🤦🏻‍♂️

[@davidkasprzyk8793]

Sounds like a car dealer/massage parlor! Happy ending costs more!!!

[@coreylucas5997]

This little BMW girl on the phone lol 😂

[@Jjrsteely123]

Being me the horizon was talking about the stealerships "all you ever do is chant the same old mantra"

[@jerseyforhawks]

You let this conversation go on and on, just get to deal. Lots of drama, no hard numbers.

[@whatskevindoing]

This is a classic example of why dealerships should become a thing of the past and just let people buy direct from manufacturers at one fixed price.

[@Notyourhost8031]

I love this guy 🤣

[@thein-famouselguapo15]

"You can't make this 💩 up" - The Godfather Kevin Samuels.

[@dave3657]

“Dealership caught lying?!” - 😂😂😅😅 That’s like saying “Dog caught barking!” - 🐩🦮

[@mark-x2375]

English is clearly not her first language, but I don't think she's rational in any language.

[@bretbarnes2224]

So these bmw's are the new 4runners? OR they are projecting the future antique value! Brilliant! Lol. So entertaining. Thanks Tomi. Keep up exposing the lying, cheating dealerships so we the people know where to shop and buy from honest dealerships.

[@M511Tactical]

Nothing like yelling at the wall

[@Anthony-fd8mh]

There is absolutely no reason for you to be there in person whatsoever. They can do everything over the phone. They just want to try and nickel and dime you and play on your feelings after you physically see the car, but they do not know who they are dealing with. This car dealer is shady as all F. I would run from this dealership. This Girl has no clue whatsoever she is just there to try and get you in the door.

[@frb7603]

The sales lady gives me Pulp Fiction vibes. I was expecting her to say call back after I get my blueberry pancakes.

[@salteabutwhy2939]

Amazing BMW has some airhead answering their phones to sell cars when she can't even speak English. Truly amazing.

[@3_L_mafia]

Man this is a sad lesson for a new salesman (saleswoman) She's clearly new in the industry and is being trained terribly by that dealerships management. Regardless she was nice and professional although a little naive... 😢

[@user-ln9mn8xc5y]

Shes going to sell a lot of cars. LOL

[@isaacchavez1425]

This is the exact reason why I can't buy a vehicle. The crash hasn't happened & after doing ALL this work to only be stuck with 6%+! I bought my IS F @2.3%. Just gotta keep waiting...

[@Allvolstalkshow]

Oh yea oh yea oh yea let’s look 😂 you coming here 😂

[@jdonegan92]

This is the worst sales person I’ve ever heard lol

[@RigginTheRod010]

Made my head hurt

[@steventabon115]

English is definitely a second language with that lady on the phone. I was waiting for her to yell, "You, hurry up and buy!"

[@christianrodriguez3637]

I'm surprised you (Tomi) didn’t ask to speak with the manager? She admitted she was new.. as if it wasn't already obvious

[@Delivrd]

The part that is missed with this. Is this dealership called me back and agreed to the price I paid. I. kept calling back trying to get ahold of the manager as they said I needed to come in to sign everything with the agreed price. I kept waiting for that call and kept getting the run around. This is me getting ahold of anyone who would talk to me at this dealership.

[@JordanF1end]

She’s gotta be trolling.

[@Delivrd]

I wish..

[@bigdog1150]

After the first 2 minutes it became a hang up call for me.

[@biebersydney1999]

Tomi - that was brutal listening to that lady.

[@bhollingsworth]

Expose these dealerships

[@supremeboy]

I think i should have skipped to the end of video last 30 seconds as it sums all up. That woman tried to get Tomi physically visit dealership hoping after seeing a car that they think is worth the price that went up not down. After Tomi said nope not coming woman gave up and pretty much hang up. This is actually typical BMW or premium car selling in Europe. They are often full of S thinking people want used or barely used car for overpriced tag. As soon you buy brand new BMW and drive off from dealership you lost 10% or more by just doing that. Those premium cars loose value fast when they are sold.

[@chrisb7142]

Same exact thing has happened to me at SFBMW!

[@aaronbritt2025]

Just tell her what the MMR is. Tell her to tell her manager than you know the MMR value and maybe they'll be reasonable. "I'll call you in a month, when you still have it. We'll see how much it's worth then". She sounds like she's just a lead generator and just wants you to come in and isn't actually in sales.

[@louisstennes3]

Luxury car dealers do not want to deal with us "commoners." They serve a clientele that will pay anything they ask so when you were interested 5 days ago, they upped the price thinking "he won't care." My wife wanted a Lexus R350 so we went on line and went to the dealer looking for a certified model which we could afford. The salesman was so snobbish and aloof he didn't even get out of his mahogany paneled office and take me to the lot. He pointed in the direction of the used vehicle lot and turned away. We did the same. These people are scum.

[@Fastxfords99]

It pisses me off when the person i have to speak with at the dealership has the phone scammer voice.. and... why waste your time with a nobody bdc agent....???

[@MACFORD88]

WTF let's blame Bien for the car going up on price in 4 days. 😂

[@nymetsfan912]

Bien means good in Spanish. You mean Biden. That means bad in English.

[@ivancliff2514]

Wait are you calling a Honda dealership in Edmonton? This exact thing happened to me this past spring. I was looking at an Audi RS5 they had. First time I went to the dealership the advertised car wasn’t even there because the dealership manager was using it as his personal vehicle. Then a week later when we went back the car was magically 2000 higher than it was the previous week. They did not negotiate at all and didn’t even consider my 60,000 offer. So I walked and bought a bread new S4 instead. Do not reward shady dealerships.

[@Jerrylumdegaard]

How does a business even allow a woman like that near the phone?

[@randyneves9701]

The gaslighting from her is insane

[@elliott3991]

Is this the price gouging I should report to vp Harris?

[@mitchkiernan7724]

This dealership is a bunch of frauds!!

[@APATHTC]

You keep going up in price, Lady! I knoooooow. 😅😅

[@mitchellianni3317]

you need to post the names of these dealers so we know who to avoid and who to use

[@soylent_6reen222]

The market comes at night and adjusts prices higher 👍

[@Delivrd]

Tricky!

[@opfreakx]

why do you continue to talk to these dealers? If you value your time you hang up and move on.

[@patstiff]

You can sure tell she just started there! OMG she is horrible!!! She should be selling $1K used cars on some corner lot. Not what I would expect from a reputable dealer.

[@limjahey3119]

I hate dealerships and i hate swindling thief salesmen

[@jeff9312]

So you know she gets paid to make an appointment. You know she doesn't sell cars. Solid click bait...but will use you to buy my next one bc you are epic!! :))

[@kevinkeller1979]

Jesus I would have hung up the phone

[@rydawg64]

The whole conversation was tough to watch, although you saw a point where she resorted to "want" tactics. This woman is definitely someone who should NOT be in sales. Expediting, and shaming tactics are seriously unprofessional.

[@kallak5503]

Waste of time talking to her She said they just hired her She hasn’t realized it’s a rip off dealership

[@botoasy4807]

Name this dealer holy crap

[@rswjc]

This lady literally don't know how to sell............

[@peli3783]

This lady needs to be replaced

[@nabatron21]

This is crazy talk lol

[@ElTerceroCharles]

This salesperson is horrible. 4:18

[@roberthorvath9897]

Why do all the dealers want that you come into their stores ?

[@Delivrd]

Easier to sell you

[@rubiconbaron9662]

This video is exactly what's wrong with the car business... Customers call and wear dealerships out with their ridiculous offers and then they wonder why dealerships become so difficult... This deal would be really simple. Just find one at the price that you want and go buy it. "The buyer haggles over the price, saying, “It’s worthless,” then brags about getting a bargain!" ~ Proverbs 20:14

[@Delivrd]

This makes a lot of sense! What the problem is with the car industry is simple... its the CONSUMER!! DUH!! Lets just ignore the fact that if I walk into a dealership, and I ask for the price (because there is no way they have an OTD just printed anywhere so I have to ask to see if I can afford it) and REALIZE THE COST IS TOO HIGH..... And I say sorry, didn't realize it was this expensive and try to leave what will happen.... The dealership will ask "what price would it make sense for you to take home today". Dealerships start and created the negotiation model, not consumers. Don't blame consumers for trying to get the best deal, as I won't blame dealerships for trying to make the most profit.

[@rubiconbaron9662]

@@Delivrd So, the problem is that the dealership tries to be accommodating? lol, ok. The customer wants to buy the car (for a steeply discounted price), the dealership tells him what it takes to buy the car (pay the asking price), and you think the problem is with the dealership? Prices are fully disclosed upfront. It's the consumer that's slowing down the process, not the dealership.

[@Delivrd]

@@rubiconbaron9662 Who had a steeply discount price in this video? Nobody. They offered one price, and changed that price. Multiple times. And if you consider this being accomodating... you are agreeing if the consumer wants the BEST possible deal they should go in and say they can't afford it so the dealership lowers the price. Which slows own the process. Prices are not fully disclosed upfront. THIS VIDEO proves it. This dealership changed their price online, quoted me 1k less when I asked for the pricing saying the website was wrong. And had 2k off add ons that they didn't mention on their website. Come on man..... if 89% of people don't like a process. The people who need to fix it is the business itself, stop trying to blame the consumer. Silly and 0 accountability.

[@vikingmentality]

She is clearly playing with you

[@supersteve8305]

So they start low and raise it 1K every week it doesn’t sell. That was hilarious and stupid as hell at the same time. SMH

[@RigginTheRod010]

$45k for a RAV4?

[@wesr.2692]

I can't tell if that woman you spoke to was just plain dumb or was trolling you.