This lying dealer destroyed my dream BMW

Emile had the highest police recorded speed in Manhattan - • Fastest Police Recorde...
He got hit by a plane in an Audi - • A plane flew into my c...
Emile's best & worst days at work - • The Best & Worst days ...
Emile Bouret (IG: @ebouret) loves BMWs and he stretched to buy his dream spec E46 M3 in 2002. Then this nightmare happened.
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#DrivingSchool #BMW #MTrackDays

[@VINwiki]

"At a volume appropriate for a helipad" is the best description of screaming at someone we have heard in a while

[@poktwise3800]

Keep this up man this is the only reason why I wake up early now

[@jringhisen]

You know it's a great story when: 1. I wasn't there and felt myself getting angry as the plot unfolded. 2. This description tells me exactly what it sounded like in that office AND how quiet it went in the rest of the dealership.

[@boneav83]

Your man has a way with words :)

[@ThEASbO]

That sounds like something you would say @Ed

[@Captain-Awesome]

I am wondering what happened to the couple’s car that was already sitting in the GM’s office.

[@Sheeto_]

"I'm walking down the street to the Porsche dealership, I'm gonna buy a brand new 911, and you guys are gonna pay for it." By far my favorite line from this story.

[@CivilianM]

Wouldn’t happen like that

[@perro626]

@@CivilianM The why did his lawyer tell him to say that line?

[@_PatrickO]

@@perro626 His lawyer never would have told him to threaten to buy a car from a different dealer, as there is no way to make anyone pay for it.

[@perro626]

@@_PatrickO But you have to read between the lines. You can't take it literally because it won't make any sence. What I undertood was "I'm going to file a lawsuit and buy a Porsche with the money you'll be forced to pay me."

[@_PatrickO]

@@perro626 lol, they would never get money like that out of this. Which is why no lawyer would ever tell his client to pretend they are going to get more money than the law allows.

[@downshift83]

out of aa the stories I've heard on here this one has been the only one on the literal edge of my seat-

[@MrGrimdek]

That was an amazing story, I was fucking pissed for him lol

[@SgtAggression]

Pretty dope to see you on here :D Greets from germany!

[@ammobeatz5980]

I thought it was just me lmao

[@yermailmain206]

I keep rewinding this never gonna finish the video😂😂 I think because we can all relate to this kind of story.

[@M1X03]

I got so amped up listening to his experience

[@dandamanP911]

"That's not my car, that's your car! Not fixing it for me, fixing it for you" haha another great video from Emile!

[@snagelpus12gaming98]

As soon as it was damaged the resale value is gone. Even if it was fixed nobody should take it back

[@thxcomeagain9552]

@@snagelpus12gaming98 100% agree, the fact that they would even try to pull that is crazy.

[@Nar01]

The man looked at the M3 and said *this could be red*

[@patrickcollins1533]

🤣🤣

[@franciscovilla9203]

😂😂

[@krisrepka7741]

🤣🤣🤣🤣🤣🤣

[@gilbertg.8501]

Yes

[@peteokas1773]

Ficarro FTW

[@EdBolian]

Emile: They don't wash our cars like we wash our cars! Ed: Ummm Emile: The dealer put 17 miles on my car! Ed: [Looks outside at Lamborghini someone previously parked underwater]

[@king_br0k]

At least it has a manual. /s

[@MissMusicQueen101]

LMAO

[@spenceradams2908]

Or the 12 owner Mercedes that was totaled twice

[@spoogle621]

Hey putting it underwater is one way to wash it.

[@TPACFILMS]

😂😂😂😂😂😂

[@haifai3916]

This guy totally gets it. Any brand new car, let alone an E46 M3 is a car guy’s everything and doing anything other than what you bring it to the stealership for is the highest sin. I also totally relate to the OCD about the mileage and break-in.

[@Stanislaw365]

Stealership!!! Damn bro you made me spill my smoothie when I read that! I am still laughing my ass off! Good day to you Sir and thank you for the laugh!

[@olakunleofficial]

The common name we give to dealer service center in car communities because they’re usually incompetent, lazy, and overpriced to the max

[@ericworthington7299]

@hunter childers WoW WTF really smh, I'd be Fukin Pissed the Fuk off, if i saw my vehicle driven beyond a mile or 2 from the dealership and especially if it stayed for a few days & i saw it after hours being driven around...

[@lonar_muffin1298]

The dealership that had these plebs working for them should've lost their jobs. Called the customer and told them what happened. I worked for a BMW dealership in Australia and can and will personally vouch that we as a dealership were typically honest and transparent with customers.

[@Gisae]

Yep. I truly hate getting MOT for my car. I do everything myself but this is the one time every year I have to go to a garage and let someone else 'work' on the car. I haven't found a garage that respects a customer's car yet. But it probably doesn't help that I'm only there for the yearly checkup and nothing else.

[@Sailing_seel]

And that’s the story of how he lost all his hair.

[@luap216]

That is hilarious!!!!

[@lucguenette7534]

yur just jealous because the guy is handsome with arms that could knock u cold,anyhow back to the e 46 story ...........

[@thugginpopsicle7279]

@@lucguenette7534no one’s jealous lol

[@gsilva220]

At the beginning, I thought: I would've had a little accident in that 7-series... At the end, I thought: I would've done a cannonball run in that 7-series...

[@makeitpay8241]

you said a cannonball run in both directions..........sounds fair

[@kpetree10]

Body Shop Guy: *points at E46* “This could be steel grey.”

[@tripprogers4814]

Haaaaa! Ficarra

[@inlion9235]

"Here's what's gonna happen today, I'm either going to order my brand new E46 M3 or I'm walking down the street to the Porsche dealership and I'm gonna buy a brand new 911 and you guys are gonna pay for it." Badass quote right there.

[@kyle618]

hell yea

[@judithbrown7550]

Straight 🔥😆

[@blacktoothfox677]

I will point out, his level-headed lawyer put those words in his hot mouth, so...

[@waitwuttt]

damn EVERY car guy felt his emotions. thats a nightmare lol.

[@bobbydwheelhouse]

I’ve had similar happen, for someone in to cars its one of the worst feelings you/me can feel. My wife was saying to me it’s just a car, it’s replaceable. I replied there’s a time and a place for that type of logic, and this isn’t it. 😄

[@Oo2hot2handleoO]

im gonna use yhat response from now on 🤣

[@timothycoyne5874]

Some people just don’t understand.

[@eustahijelifetips]

No, a car is a person and therefore is irreplaceable, stop killing cars!

[@asdasd-ni8eg]

There new pieces of shit i live cars but it's just steal i get annoyed mine can't be replaced at the dealership i drove 200k just for a fucken tail gate he winging about 17 miles on. A new car at the dealership. If you can still buy it don't worry about it. He just comes across as a spoiled brat.

[@iPolitely]

@@asdasd-ni8eg you obviously have never bought a new car that you saved up every penny for then. You come off as jealous hence why you drive a 200K car.

[@lettucecat5782]

Thats a good way of saying you ordered the wrong gearbox.

[@samandrew5643]

STONKS 😂📈

[@kyle618]

i think he still ordered it with an smg the 2nd time around. smh

[@claycrawford9009]

@@kyle618 have you driven an smg?

[@magicoddeffect]

@@claycrawford9009 few people have because they all broke

[@claycrawford9009]

@@magicoddeffect lmao exactly you haven’t driven one. Don’t hate on something you’ve never driven. Have you driven an e-gear or F1 before? Probably not....they are extremely engaging and make them feel truly exotic. DCT’s are much more fun for daily or long trips but a manual is no where near as thrilling as a single clutch...just my opinion. If you haven’t driven one I would highly recommend it:)

[@rjnation5042]

Sorry to hear about your dream M3 , glad you got a replacement from the dealer, I once watched in horror as a BMW salesperson drove my '72 2002 with E30 engine and box straight into traffic & got cleaned up by a bus, took a long time to clear that one up, Rj in Oz.

[@carlosc6021]

I would have cried, and killed someone

[@BrownSofaGamer]

@@carlosc6021 The salesperson was probably already dead, if not close to it, getting hit by a bus in a 2002.

[@mycosys]

Watching yourself from outside your body is kinda freaky, 1/10 do not recommend

[@00BillyTorontoBill]

im 55.... all ive figured out.... is the 'mist' comes when you don't have a plan to execute. Feel the mist..... think think think! lol might save a few bucks...

[@48Boxer]

I've had that feeling once in my life, luckily I was able to pull back in before anything too regrettable.

[@thefinch8021]

i do it every time im super pissed at someone of me beating the live shiza out of them

[@jeffreypierson2064]

@@00BillyTorontoBill Think, "I don't want to go to jail." That has saved me a few times.

[@NickWalenda]

So true, I've had this a few times, but didnt know how to express it

[@I-Libertine]

I have never, ever heard a more BMW story.

[@blacktoothfox677]

hahaha I hear ya

[@Barely2JZ]

Wow! My local Ford dealer just wrecked our eco boost mustang and claims it’s a “fender bender” but we haven’t heard an update on it for weeks now. (Originally went in for check engine light). Might have to pop in..

[@alpharius8512]

Be sure to take your lawyer with you

[@brandonstone6962]

And make sure to tell them that if they don't make shit right, you're walking up the street to the porche dealership and they're paying for you to have a brand new 911 turbo

[@daviddavis1322]

Tell them to buy you a new 911

[@timothyer2447]

@@brandonstone6962 GT2RS*

[@spambuddyboy]

Ask for a fully loaded top trim F150 or Raptor. Rack up the miles and text them everyday with odometer updates to motivate them.

[@aaronpederson7910]

From the perspective of someone that works at a BMW dealership this story is wild. I played the story out in my head as if it were at the dealership I work at. Wouldn't happen at our dealership by a long shot thank God

[@toastedt140]

@Robert Freisler You can get any dealership into some shit if you bitch loud enough to corporate. There's plenty of sleazy dudes ruining companies good names out there

[@JimBobe]

Why not?

[@zigzagrz]

Listening to this made my blood boil! I hate when dealership do shady s**t like this.

[@ericmojo9192]

What do you mean? An accident happend and they fixed it. Amd went way above and beyond with his loaner car.

[@rajbasra5694]

@@ericmojo9192 What are you talking about? You must be dealer. LOL.

[@richardharrold9736]

@Braden if it needed that much repainting, chances are it had also received significant body damage and repair of same...

[@philipweber404]

@@ericmojo9192 Agreed. Dude acted like a complete out of control maniac. Embarrassing. Yeah the dealership screwed up big time and he had the right to be pissed off, but everything was made right and he got a new car and the loaner in the meantime.

[@Jehty_]

@@philipweber404 he only got a new car because he was persistent. The dealer lied to him. If he hadn't went to the dealer and if they hadn't screwed up the painting he would have never known that the complete side of his car was repainted. The problem is that they lied. Don't lie to your customers.

[@MBisFrenchy]

BMW of Manhattan I would never suggest. Their service department forgot to properly torque the drain bolt after a oil change and it came undone when crossing out of Manhattan. Oil everywhere and engined ruined. Attorney was needed as they claimed someone must have worked on the car. Good thing was the car only was serviced at BMW of Manhattan until that accident. If you are in NY go to Rallye BMW for service. Long storm short they paid for a new engine.

[@jamesd1711]

I also had terrible service at BMW of manhattan. Brought in a car 3 times for leaking AC and on the 3rd time they finally realized it was the evaporator. Took them a week and they broke the windshield and in ny you cannot transfer the inspection sticker so it needed a new inspection but as the battery was disconnected the drive cycle needed to be completed. They drive it all over manhattan to get it inspected. On pickup there were scratches in the A pillars down to the metal and the shifter fell of in my hand pulling away. I was so upset but they did fix everything and got a new bmw windshield.

[@MBisFrenchy]

@@jamesd1711 That's truly horrible to hear. Who do you use now?

[@nolankiely]

He said he was pulling onto PCH in Newport Beach, sounds like Sterling BMW in Newport CA

[@daddydoodoo9089]

It is whomever is turning the wrench . Location is not important. Skilled labour is skilled labour. Hacks are hacks.

[@MBisFrenchy]

@@daddydoodoo9089 Hacks may be hacks but does the dealership fix the issue is ultimately the issue. BMW of Manhattan required attorney fees.

[@texas10519]

I worked at a Porsche dealership for a long time and loved it across the street there was a bmw dealership that I eventually worked at and I can definitely see this happening at that dealership lol

[@ShiftingSplits]

Good morning Vinwiki community.. I'm in a good mood today. After being unemployed due to covid since March when i tested positive, I wore my Vinwiki shop shirt to an interview, saw a beautiful White Lamborghini Urus on the way and got the job working at a Shop while I get my ASE certifications... I know it don't pertain to the story but I just felt the need to share that.. I start the job tomorrow morning..

[@BobbyOHearn]

Congrats!!!!

[@evoblade2000]

Good luck brother!

[@chevchelios5947]

Good job my guy

[@KristofferEk]

congratulations.

[@theanomalous1401]

First of all, congratulations and best of luck. Are you, by chance, going to work for the guy that painted Ed's Murcie?

[@Gromitz101]

"we will fix this" putting paint on a brand new car isn't fixing it...its devaluing it even more! not to mention the half ass job that body shop did...yeesh

[@danielmarek4609]

I can recall a story my Dad told me about someone he worked with. His coworker finally bought his first brand new car (this was in the 60's) and had signed all of the paper work. They then were going to the car in the garage area where a service guy was going to pull it up, after it had just been washed. The car came flying up, didn't stop in time, and hit the building pretty hard. This happened to the guy who had just bought his first brand new car and never got a chance to drive it. I guess he turned to the salesman and told him that they are going to undo the paper work right now. They did and he walked out the door.

[@ryanpatterson9526]

My blood pressure got so high watching this, I nearly punched my screen! I don't blame him one bit!

[@farhanpramadipta1858]

rule of thumb when servicing a car, when they say a car is done on this day...you come there on that day no need to tell them..just show up

[@jordancapps9521]

I always schedule maintenance, so if a shop or dealer does not get done when they said they would(within reason) they are going to be dealing with a very unhappy customer. I understand the run-around on walk-ins, but if I schedule a service 3+days in advance, no excuses will cut it(screw someone else around, you made a commitment for this job).

[@brolohalflemming7042]

I also learned the hard way to book them in for a Monday or Tuesday, never the end of the week so they can take the car home for the weekend. One dealer tried to tell me 'it was more secure than leaving it at the shop'.. Err, right, and my name is Enzo Ferrari..

[@danielnelson4881]

@@brolohalflemming7042 Wait what? A dealership actually admitted that someone was trying to take YOUR car home for the weekend? And tried to make an excuse for it? In my eyes, finding out that some dude from a dealership would be taking/had taken my personal vehicle as his own for a whole weekend? That's perfectly legal and justified grounds for murder at that point! No words need to be said after this. Just my foot in his ass.

[@brolohalflemming7042]

@@danielnelson4881 Yup. Although the excuse was probably more due to having nearly 60 miles extra on the clock than when I'd dropped it off. I took the opportunity in good spirit to negotiate a generours trade-in on that car, discount on a new one, and never went back there again.

[@danielnelson4881]

@@brolohalflemming7042 Git em!

[@joeylopezphd]

Wow my blood pressure went up just hearing this story!!!

[@aliassmithandjones9453]

mine too dammit!

[@trut52]

same

[@m_02sierra]

Holy crap that really sucked, one of the best story’s tho keep up the good work

[@milomarcille2488]

I am a sales manager at a Ford/CJDR dual line store. Huge M enthusiast. This is the best vinwiki of all time! So far

[@mtfan]

When I saw the title, I was worried this was going to be another out-of-touch disaster of a story from Eric Keller about how someone looked at his "work of art" the wrong way. Thankfully, it was from Emile. Hate that the situation happened to him but it was a worthwhile story and glad to see they made it right.

[@bgsound2721]

He paid for new and perfect...and he wanted new and perfect. I get it, I understand. If I screwed it up, that's on me. If someone else screwed it up, that's their problem.

[@Thoughts_Count]

Out of all the people who tell stories on this channel Emile is the best. His passion for cars is second to none. Can’t wait for more. Terry

[@williamkunkel7778]

Have the same story... back in 2005 I purchased a brand new e46 m3 at our local BMW dealership..At the time it was my second e46 m3 (had a 2004 traded in to order a 2006) and the dealership’s lot attendant hot dogged in the car and wrecked into a light post during first service....Almost fought the lot attendant when found out what happened (truth took sometime to surface which made me more angry) Was 25 at the time and similar to the story, the car was very much out of my price range but lived at home and absolutely cherished the car... After incident I spoke to a lawyer who provided similar advice.. Dealership ended up settling with me outside i of court, signed a NDA but I made out handsomely and still own the very car from the incident... Great story guys!!! Can absolutely relate to how stressful it was...

[@Muadib223]

I had a E46 M3 with a SMG gearbox... I'll put it this way, it sucked so bad I paid to convert it to manual...

[@hojnikb]

a smart decision. reliable and worth more.

[@firefly8464]

It’s the same gearbox... just with electro-hydraulic actuation 👍🏻

[@DC1948p]

My immaculate E46 M3 got keyed when I parked it at my gym. I filed and insurance claim. The shop who did the work absolutely ruined it, the insurance company admitted poor craftsmanship done by the shop, however they let the shop assess the damages made to my vehicle and they have waaaaay underplayed it. I have had the damages assessed by 2 indipendet shop and currently still battling it out with the insurance.

[@DonisGP]

The e46 m3 is an amazing car. One of my dream cars. This story was great! I wouldve been furious. I hate when dealers do shady shit like that. They said they weren't gonna even drive it yet it was damaged, repaired, and made a different color. I wouldve done the same thing and make them get me a new one.

[@andrewaldujaili3145]

My dad leased a 2013 750 Li from the same dealership and the ownership experience was terrible. Not just because that specific BMW had engine and transmission issues through the ass, but also because the dealership was so shrewd and secretive when it came to the car's issues. Over the entire 3 year lease the car was in the shop for at least 4 months in total. Once they had it for a whole month and refused to tell him what was taking so long to fix it. They tried to appease him with driving a brand new 7 series for a few weeks so good to know that strategy has been used a lot by the dealership.

[@andrewm4200]

They didn't lend it to someone whose M3 they wrecked did they?

[@shih-hanchow8945]

I don't believe Emile ever specified which dealership was involved?

[@andrewaldujaili3145]

@@shih-hanchow8945 He mentions pulling out of the dealership right onto PCH in Newport Beach. Only one BMW dealership fits the description.

[@shih-hanchow8945]

@@andrewaldujaili3145 Good pick up!

[@RickyG225]

This guy knows how to tell a story exactly the way it all went down. Straight and to the point with no hesitation. "My PR temperament kickin in". Someone is gonna get ruined.

[@EVILSPAWN1003]

I too want a "Here`s whats going to happen today"-incident with a car salesman

[@numbereightyseven]

Yeah, nah, looking for a fight, looking to be the arsehole, is anti-social and pathetic. Enjoying getting stroppy? That's loser territory. [Ok, so knock yourself out replying. Notifications of replies to my comments are permanently disabled.]

[@adamdedelva352]

As an e46 m3 owner, this story was spectacular, and I feel for you.

[@RadTwin]

We need a milestone Q&A with this guy

[@Jarl_69]

All dealerships are crooks. In Toronto, the dealership would laugh at you in this situation. If you tell them I'm calling my lawyer, they would say go ahead...

[@NealSinghHTX]

Agreed

[@NealSinghHTX]

Agreed

[@yyznawar6568]

yup🤣

[@edwardmcewen]

"If it's gonna get ugly, get ugly early." This is probably the best piece of advice I could give to a service dept manager. Accidents are inevitable, but you only make it worse trying to cover it up. On the other hand, it surprised me to hear him talking about the way he treated the dealer's car when he's the kind of person who didn't even want them washing his after a service. 🤷🏻‍♂️

[@ebouret5517]

To clarify, I didn't beat on their car, I just drove it everywhere. And let my friends drive it to Las Vegas. I didn't abuse it at all. It was a loaner car, so they expected it to accrue miles.

[@80wolfmanrob]

He never said what happened to the mechanic that wrecked it. I want to know the dude was fired and had to pay for the damages.

[@mexicanspec]

i bet there was Hell to pay since the GM was involved.

[@etoineschrdlu9382]

Most likely he was kept on payroll and the repair bill was garnished from his paycheck, while at the same time the dealer made a claim to their insurance. If the mechanic complained the GM would say it was to cover the rise in the insurance premiums. Then the mechanic's hours would be cut and he'd be given $h!#y assignments until he quit.

[@asdasd-ni8eg]

Hope not otherwise what's the point of the insurance everybody fucks up now and again. Hell you gonna head hunt the low wage worker because he can't afford the lawyer to play with these true crooks. Including the presenter.

[@mexicanspec]

When I worked for a Chevy store, I got into an accident with a Suburban. I was taking it to a stereo shop to get the stereo fixed. The general manager asked me how I was going to pay for the damage and I told him I am not going to. Either the insurance will pay or the dealership will, but according to the law in the state I was in, I was working for the dealership at the time and therefore I was not personally libel. This is a different case as the employee didn't have permission to take the car out, so it could go either way.

[@aussie2uGA]

My south Florida dealer let me 540i 6 speed get stolen during their oil change. Crazy stuff happens.

[@HyperVectra]

When you used the word 'me' in that sentence I immediately knew you were an aussie

[@aussie2uGA]

@@HyperVectra haha, actually it was a typo 😉

[@startingtech3900]

just sold a 98 540i for almost 7k paid 4900

[@jameswood1935]

When i worked for Toyota we had a brand new Land Cruiser go missing before it could get government registered. No clues, could have been missing for months and was only noticed at a periodic stocktake!. It caused a huge problem, got loads of people involved and had to go through an insurance claim. About 2 weeks after it was all settled, a greasy 17 year old welder drives this thing in through our front gates and just dumps it. As he is about to get in the car picking him up im like "whooaaaa whats this mate?"..... it had been at the engineering company getting some steel work done (it was destined for a mining company, nothing unusual we used to get dozens done a month), but no one had been to go get it and they had let it sit there for almost a year!!! (wasnt anything to do with me, i just knew when people dropped cars off to get some more info haha!!)

[@vk849]

Still waiting for the El Chapo F1 video Ed

[@samsung5]

@sup the most plausible ending is that the guy in the UK created a new plate with the Mexican cars number. Ed’s theory that he got it out of Mexico with the factory’s help is way less likely

[@dcxplant]

“at a volume appropriate for a helipad” 😁edit: ‘doh! 205’d by VINwiki itself! 🤣

[@ultipriv2396]

Dealers can be good and bad. All on the same day.

[@kkjoe1911]

9/10 times it comes down to customer behavior

[@stephenreed3381]

Of all the places, my best experiences have been with Kia and Hyundai dealerships despite their horrendous reputation.

[@suzuki90sidekick]

Dang, Emile. You got my blood pressure elevated just listening to that story. I would have to say you handled that a lot better than most. Keep telling the great stories, and keep up the great job Vinwiki.

[@nross33]

Ah, the dealership down the street from my house, Sterling BMW, when I had my BMW I would drive 30 minutes out of the way to avoid them lol

[@Skiddzy]

New bmw owner here, closest bmw dealership to me is the sterling one, mind enlightening me on why to avoid them?

[@egca2198]

@@Skiddzy terrible management even worse owners they will nickle and dime very greedy company you will have bad service though what do you expect when employees get paid a little over the minimum wage just avoid it.

[@Captain_Coleslaw]

I work at an AMG performance center, and we get cars in quite often that have just finished their break-in period. We will ALWAYS inform the customer that we WILL need to drive the car after the diff fluids are changed, and such, because it is vital that we go through the whole car to make sure its working perfectly as intended. And we have once had a car get dinged up while this happend. And let me tell you, we did literally all we could to assist the customer, no hiding anything, we called him the moment we knew about it. This behavior of hiding it from the customer seems to be an American trait... We however ended up fixing the car for the customer, since it was pretty minor. Still a massive fuck up on our behalf, but we owned up to it right there and then. Can't imagine what must have gone through your head! But then I am the face of our store being a Product Expert, so I talk mainly to customers, and take pride in being honest, and upfront about stuff! Glad the conclusion was happy! I would have set fire to the place too if it hadnt been

[@whitec59]

Wow this is my worry all the time I drop my car off! What a story

[@datill9392]

This is by far one of my favorite stories so far! Y’all are awesome keep it up!

[@MrDance4meh]

Wow, this dude can definitely tell a story well. I can legit feel the anger & he’s got me right there with him as if it’s happening today. I saved up 6 months & paid cash for a dream car with a pretty similar situation and I can completely understand the out of body anger haha 😅

[@georgemartin7717]

That's why I WILL NOT leave my car unattended at any shop or dealership UNLESS I know, for a fact, that it's legitimately undrivable. I had a friend, who took his '66 Mustang to a dealership for an alignment and they wrecked it BEFORE he got back home!

[@jahudini]

Dude I was stressed for you. As a BMW guy, I know the feeling. My wife pulled my New M340xi outta the driveway to allow the service van park on our driveway. All I heard....still gives me the chill. She ran my baby into her SUV...wheels, passenger side.....all I can say is: I still love my wife.

[@Malkav]

May she rest in peace.

[@isthatujeebus]

The worst bit is not the fact they damaged it, it's the fact they lied about it saying it was a tiny scratch on the fender when in reality one whole side had been trashed and then to make it worse the bodyshop got the colour wrong AND it was done by a crap paint guy.

[@antisoda]

And everything could so easily have been amicably solved by being up front with the customer. "Hey, our (former) tech screwed up your car. Here's what we will do for you…" But no: Let's lie and hope the customer doesn't notice his car is in a different color, painted by a four-year-old on pcp, crystal meth and sugar. What could go wrong?

[@YaroCarHustle]

Amazing story !!!! Emile as always, THANK YOU !!!

[@vincentfresco5767]

Same thing happened to me. I bought a Porsche MacanS and they had to “prep” the car. It’s Thursday and I said okay Monday afternoon I’ll pick up the car. I get a phone call and hear Wednesday it’ll be ready. No phone call so I go Thursday. Oh hey it’s ready. Car was resprayed, orange peel, sand blasted, & probably the worst paint correction I’ve ever see . Caused a scene and never ended up leaving the dealership until the GM & some upper management gave me the keys to a MacanS with $10k more in upgrades for the same price we agreed on with the previous model. Can’t say anything bad because they made it right but never again dealing with that Porsche dealer

[@Newbuddyzx1]

Emile “hotdogging” a car just became term

[@JoeyBaby47]

I guess better than raw dogging a car...

[@GerardoGonzalez-cd2vi]

@@JoeyBaby47 I like raw dogging better tho

[@BenjaminPoupard]

It's an old, and I mean old term. Like 50 years old at least.

[@stanleyroyd]

@@JoeyBaby47 When most of the front end needs to be repaired, it's been raw dogged.

[@HyperVectra]

@@stanleyroyd No, its when the rear end has sustained damage and needs repair

[@dannelson1912]

One of the best stories in a while, nice work putting this one up

[@JSBIRD69]

Service Manager: We'll fix it for you! Emile: You know I carry, right?

[@EvoDad87]

This guy is the literally embodiment of who I think of when I imagine “a BMW guy”

[@chrislockett6952]

Best Vinwiki story so far.

[@MrRobVision]

When I was in high school my dad bought one of the first m6 in the state, preordered, sight unseen In all black. He dropped it off to get that 1200 Mile inspection, he was wanting to press that m button n open up that v10 so bad. he came back over the weekend and noticed the dealership put like 50 miles on it. That is the first and last time I think I ever saw my dad completely loose his shit in public. Don't fuck with a man's car.

[@henryatkinson1479]

This is why I can never bring myself to buy a new car.

[@Hobinator17]

Had nothing to do with the car being brand new. Most people get their cars serviced at a dealer anyway. Also, used car salesmen are worse because they often are selling you a car they know is junk.

[@hamsterama]

Nothing wrong with buying a new car. Just, as much as you can, service it yourself. I bought a new Corolla in 2020. This coming year, when it's due for its first oil change, I will do it myself. Toyota offers two years of free maintenance for every new car sold. I'm not going to take advantage of this free offer. I'm just going to presume that the oil changer person at the dealership will figure out some way to mess up the car. Less hassle for me to do it myself.

[@Hobinator17]

@@hamsterama I get what you mean but you should actually take advantage of those free services. I hated changing the oil on my volvo & free service for 2 years on my new toyota is awesome. But I wouldnt trust the dealer for anything other than oil/tire rotations. And only if its free.

[@Cohiba2]

@@hamsterama As a former dealership employee who's seen this happen way to many times including lawyers involved. Here how its going to go should you need to replace the engine because it start burning a ton of oil, throws a rod or some other catastrophic failure. Dealership will ask for all records of oil changes done by a certified mechanic. Failure to provide said records will result in dealership and corporate saying no new engine your fault not covered under warranty. Like i said seen it with lawyers involved and that whole certified mechanic and documentation of the oil changes was always the sticking point of the many engines i saw replaced under customer dime not warranty.

[@hamsterama]

​@@Cohiba2 But I thought that it doesn't void the warranty if you change the oil yourself, as long as you keep records. Like writing down the date and time your changed the oil, and keeping all receipts. If a car starts burning oil or throws a rod, whether the oil was changed or not would have no bearing on that. That's a design flaw, not a maintenance issue. Right now, I'm a couple months away from the oil needing changed (oil needs changed only every 12 months, and I bought the car in March 2020.) I think what I'll do next month is go to Toyota's website and fill out a contact form, asking if I can change the oil myself without voiding the warranty. And if so, what records I need to keep, or if I have to buy the oil and filter from the dealership. That's the only way to know for certain. I just don't trust the clowns in the dealership. It's not their car, so they won't care. At least if I do the maintenance, I know it's going to be done right.

[@PunkRokkMonkey]

As a "high-end" dealership employee and a car guy, this is nightmare inducing/PTSD-triggering. I've worked at previous dealers where similar shady behavior occurred, and I can tell you that practically EVERY TIME the dealer gets caught. If you don't get caught, you get cocky and slip up the next time. Own your mistakes, be honest with the customer, and while they may be mad at first, they will appreciate your honesty as long as you do everything within your power to make it right. I wish every shop/dealer employee was required to watch this video as part of their training.

[@FirearmTutorials]

If that's the most stressful moment of your life then you're blessed

[@DiscoFang]

Good way to put it. I think it's more likely to be distorted perspectives on what actually matters.

[@piercehoffman5219]

My favorite video I’ve seen. One of those videos you needed every detail to fully enjoy the story 👍

[@alejandrobatista2481]

Emile is the best story teller on this channel

[@slackjaw703]

God I love these stories! They could be 2 hours long & the only way I’d ever know is if I miss a meeting or appointment. Time just goes away. Can’t wait for the next one.

[@Cerrvto]

I live for Emile’s stories! Was a pleasure interviewing him for my last project in High School LOL. (Dream Job Project)

[@jonleger1157]

A dealer destroyed my E90 335 TT MSport 3 days after buying it in August 2018, then denied it, and when I sued them and won, they closed shop and left town, and im still to this day paying $350/month, and will continue too for the next 2.5 years, for a car i drove once. I felt this one

[@Geoduck.]

I feel your pain brother it was like I was there with you. One year ago I bought a low miles 2002 M3 SMG for my retirement gift. I love that car.

[@lewisstreeton6802]

Brilliant story told!

[@Nick210]

I wonder what became of the original car? Does vinwiki have any data on it?

[@joecostner2608]

i bought that car half price, paint job was eventually alright.

[@nldmaster]

I love these stories and this one was right up there. Awesome story and suspense.

[@garthlocklin6355]

Great story about how a dealer will lie, lie, lie.

[@antisoda]

Wonder what they advertised the old E46 as. "Brand new, clean, one owner, only 1200 miles, quality paintjob. Juuust a thousand over sticker." :/

[@jamestimothyoshea]

I have been fortunate enough to own a black 2004 BMW E46 M3 and it is my baby. That was my first car and it means the world to me. Listening to this, I got really fired up as well because I hate when a dealership lies and tries to screw you. Thinking about this, if I was Emile, I definitely would have swung....and it doesn't help that I get my anger from the Irish side of my family too.

[@joshallen2953]

My father went through the same thing when he had ordered a 06 yellow z06, they tried to color match and fade the yellow but it was a terrible job.

[@appalachianoperator]

This isnt a horror story this was a blessing

[@thakrak]

Ok, now I need to know what exactly they'd done to the M3...

[@iggywow]

I assume the scratch story was real but how it happened was definitely a lie given the added mileage to the car. Probably just thought they'd save money on repainting it themselves and not getting stuff replaced

[@thakrak]

@@iggywow yeah, bu a scratch in the front fender does not make you paint the whole side of the car... Something much bigger than a scratch was going on there...

[@ixionn563]

I worked at a mechanic shop for a period of time, I feel like the story would involve one of the mechanics pulling the car into the shop and saying "hey guys watch this!", ending with the car making an impact into something else. Probably told the service manager who then, instead of calling the customer, decided to quickly "fix" it and cover up the whole story.

[@christianalonso32]

Bro, him telling the story had me on the edge of my seat. I felt like he handled that situation way better than I would have!

[@philippk1125]

I absolutely understand you.. What a shame, I exactly know how you felt.

[@thebones]

As someone who was effed over by a dealer when I was much younger, I am so happy this story had such a good ending.

[@OriginalMomo]

Definitely a stronger man than me. The service rep, body guy, and GM all would’ve been layed out if it was me...

[@whopony1]

I had one worse.....Braman BMW sold me a "brand new" car out of the showroom that was anything but brand new! Titled once before no maintenance warranty (I had to find that out by calling BMW North America). I had to fight for them to take it back and sell me an actually new car. Worst experience ever! I feel for you!

[@SteveBlues87]

There should be a movie about this story.

[@RickyG225]

Yes with Larry David as the GM!

[@RickyG225]

Yes with Larry David as the GM!

[@MrBulinn]

This story had me on the edge of my seat! Great video!

[@1lesavage]

This hands down the best story of 2020. Also my biggest fear.

[@kerrykrishna]

So, just to be clear, the 17 mile discrepancy meant that a mechanic way joyriding the car and smashed it up? If Emile wasn't t told this, how would he know? Maybe it was driven back and forth to paint shop? Why did Emile not demand an answer? I would not have left the place without the story...

[@MissMusicQueen101]

Wait, so what the hell happened to the car that they needed to repaint the entire side to begin with??

[@MrAk474life]

They probably sold it preowned

[@jeremymcbride]

tech decided to take it for a spin and side swiped it... not that hard to figure out if you listen to the whole story...

[@arnold17]

They probably didn’t tell him what happened for legal reasons, but it’s easy to put 2 and 2 together. Someone saw the new M3 and decided to take it for a spin and crashed it then the dealership tried to help cover it up.

[@blue_lancer_es]

Must of been a high rank in the dealership. If it was a low tier employee they will throw him under the bus and say they fired him(even if they didnt).

[@Oscillateful]

This was my favorite story by far! My teenage dream car mixed with amazing storytelling *chef’s kiss* well done all around

[@DBeav97]

This was incredibly intense

[@gtmaniacmda]

The question that was never answered was WHY were they painting the entire car? What the hell did they do to the car to warrant an entire respray of the body???

[@michaellong2661]

As the child of two attorneys, I think my first call would be to a friend, then a lawyer. Nobody gets away with this on my car.

[@LCaddyStudios]

And that story alone has made me want to beat some dealership gms

[@TheRealNickyTaylor]

Hot dogging my car

[@alternateemail781]

I bought a 428i Cerified preowned a few years ago. I worked in sales at a car paint shop and when I pulled it in to be clear bra'd my boss said they wouldn't do it because the whole front end was repaired and repainted and the paint was already starting to chip. Turns out the dealership took it to a 3rd party body shop and hid it from the carfax. Ended up driving around a new 5 series loaner for like a month while they sat on their hands until eventually they decided to buy the whole car back from me instead of have it repaired at the BMW approved collision center. idk why bmw dealerships are so shady with their sales