Dear Tesla, This is Ridiculous - Thrifty 3 Depressing Update

( www.TFLcar.com ) Our new Tesla Model 3 Has been broken for several months, and looks like there is more bad news on the horizon.
( / tflcar ) Please visit to support TFLcar & TFLtruck.
Check us out on:
Facebook: ( / tflcar )
Twitter: ( / tflcar )
and now even Truck Videos on KZbin at:
The Fast Lane Truck ( / tflcar )
and classic cars as well at:
TFLClassics ( / classicsunleashed )
#Tesla #Thrifty3 #Model3

[@cameronswanson407]

Funny how Rich Rebuilds has no problem removing the back glass but a certified body shop says they break it 50% of the time.

[@lokyinphotography]

And if you look at the truckla about how they take out the glass, it just once again I felt like they're bring rip off

[@jamesyoung8797]

There is no excuse to have a wrong piece of glass shipped, don't know whose fault it was. I have a similar repair, picking up tomorrow, the shop did have to remove the rear glass roof in order to remove the rear trunk lid, which is a bad design to begin with (correction they did not have to remove the glass), but yes they did not break the glass either.

[@carlsanc3880]

James Young maybe the shop ordered the wrong piece, have you thought about that? They are obviously incompetent, I mean they get things right 50% of the time...who is to say they ordered the right piece?

[@bridamy]

Roman stop giving that crap body shop the benefit of the doubt. The statement they made at the beginning, about breaking 50% of the glass roofs alone, would be a red flag for me. Hold them accountable!

[@jamesyoung8797]

Need to make a correction from my earlier post, my shop did not have to remove the rear roof glass when they replaced the rear trunk lid. They did have a glass guy come to make sure they did it right. They have to paint match a bigger area so my repair has been pushed back a few days. Parts shipment took 5 weeks, repair so far projected at 12 business days. Was able to drive my Model 3 while waiting for parts. Some other Tesla cars in that shop weren't so lucky though. Tesla is working on parts issues. One thing they try to do is in-house minor body repair. But parts distribution needs to be resolved ASAP.

[@jsonlee01]

Hit up Simone Giertz and see if she’ll sell you the back glass from her Model 3 that she modded into a pickup truck.

[@scruffster2497]

HILARIOUS thanks 😁

[@dommm111]

Warranty won't cover that

[@cup_and_cone]

There's zero chance they got that out without breaking it. Even pro shops have a hard time removing that back glass without breaking it.

[@Tokamak3.1415]

@@cup_and_cone Watch the video, Rich helped her slice it off nicely with a heat gun. No breaks.

[@robertsteich7362]

Dom MM I believe you mean insurance. But I have been through this myself where I was involved in a head-on crash. I purchased the bumper cover and headlight. The repair shop took them, painted the bumper and installed both. In turn, the repair shop wrote me a $700 check. Because the insurance paid for it as if the shop bought the parts. Did the insurance company found out? Nope.

[@davidperry6847]

If the repair shop broke the window, they should pay for it.

[@KAGEFOREEVER]

what you want them to take responsibility for their action. that not american like unacceptable.

[@mr.j7891]

100% the shop also failed to submit correct part numbers.

[@Slick1020]

Dumbass, if you have watched this video series you would know the rear windshield typically breaks because of how the car was designed. If you have to repair areas around the windshield it is designed poorly to break.

[@proudboricua6102]

@@Slick1020 dam dam DUDE WHAT INSULTING A PERSON that hasn't do anything wrong he only express his opinion you got to be a bipolar.

[@Slick1020]

@@proudboricua6102 So is your momma.

[@thomasvertin5034]

Sounds to me like The Body Shop probably ordered the wrong part and then put it back on Tesla maybe you just got stuck with the wrong repair shop.

[@McGyver777ATGMAIL]

Based on the prices alone I can almost confirm that

[@billcoulter7975]

Thomas Vertin I wondered the same thing. Still Tesla needs better , faster parts availability and delivery as this story has been told by other Tesla owners. This is probably a big reason why insurance companies keep raising the rates on Tesla vehicles. Elon has to be competitive or the major players will Bury Tesla over the long haul.

[@thomasvertin5034]

I definitely agree

[@logdon17]

You decided to buy a novelty car from a startup company because it was the in vehicle to have and got was coming to you, lesson learned in my opinion.

[@Agent77X]

Change auto insurance companies?

[@mikey8710]

So if the insurance company steered you to this shop, they should be involved getting this handled

[@cusman]

I recently saw a video of a lady that converted her Model 3 into a Pickup Truck, and this repair shop can't fix / replace a bumper? Something isn't right with that repair shop.

[@jssouthtx]

cusman aside from them accidentally breaking the original glass I don’t believe the repair shop is to blame. Look at how many other shops and individuals who have had to deal with Tesla from a repair standpoint. Tesla never designed this car to be repaired. Proof of this lies in the almost total lack of access to replacement parts and Tesla’s refusal to support anyone not using a Tesla approved repair facility. Tesla caters to those who don’t repair but replace. Essentially the 10% of our country who replace cars like average people replace televisions. Hopefully rivian does a better job supporting the consumer.

[@dlamardeyoutoube]

That not the repair shop that is Tesla. They are not paying on time their part supplier. They don't accept aftermarket part for Tesla or scrapyard part. So everything as to go thru a company that is technically on the verge of bankruptcy. They don't have part inventory period.

[@mrsith1402]

It was a model S

[@aleksisoukkala]

@@dlamardeyoutoube i think insurance comppanies must repare cars whit OEM parts if availeble to the same condition as before accident (if it had been aftermarket bumpper they cloud use same aftermarket bumpper) by law so Tesla not accepting aftermarket isint the problem whit insurance jobs

[@dlamardeyoutoube]

@@aleksisoukkala That not the case insurance frequently use used part because the car is used anyway. OEM part is not a requirement there is OEM aftermarket part available for almost all car brand. That not for trivial reason that the insurance cost of a Model 3 is the same as a Porsche 911

[@BryanMartinhan]

I am so pissed off... I hate that this is happening to you. I feel your pain. Just finished coming out of a rear-ended collision repair on my M3. Cost $7.2K & took 3 1/2 weeks. Look! there is nothing I can say that would make you feel better, but thank you for sharing this experience. So far, I learned that if you own a tesla one must better make sure to choose an insurance company that has good relationships with multiple well know and customer vetted tesla repair shops. In my recent repair experience, Geico wanted me to go to another shop that I felt was not known for repairing teslas. In short, I threatened to enter arbitration with Geico and they accepted my repair shop of choice here in NYC (Precision Auto Works). Having a well know Tesla repair shop will not only ensure they get the work done right but also ensure that they have repair parts on inventory. My repair shop did have a lot of the parts in their inventory. Just the Trunk door had to be order which took 2 weeks as well.

[@BrianRo]

When I had a Chevy Spark EV, a rock cracked the windshield. When I went to the dealer to get it replaced, they said they needed to order a replacement from Korea since the Spark EV windshield was different from regular Sparks (mind you, the Spark EV was a very low volume car sold on only 3 states). I had a new windshield installed within a week of taking it to the dealer. This Model 3 repair is the definition of FUBAR

[@wrzl1675]

Brian Ro The Spark,Sonic and Bolt are Daewoo, not GM at all other than front and rear bumper covers and a few interior parts.

[@KrustyKlown]

@@wrzl1675 "not GM at all"??? Wrong... GM entirely, GM bought Daewoo...Daewoo hasn't existed for almost 20 years now, LOL. Bolt EV final assembly is performed in Michigan USA. en.wikipedia.org/wiki/GM_Korea en.wikipedia.org/wiki/Chevrolet_Bolt

[@ChristopherFortin]

I'd return it under the lemon laws

[@kashkoi]

How you can compare Spark and 2 times more expensive Tesla? If you buying something cheap you not expecting it to be perfect, yet when everyone saying how luxury Tesla is, you expect that brand will go above and beyond to serve you

[@Hoggdoc1946]

@@ChristopherFortin I don't think Lemon Laws cover crash repair issues.

[@A-Nonnie-Mouse]

I had a small crack in the rear windshield that I discovered a few weeks after owning my Tesla Model 3. I used the app to make an appointment within about 2 weeks. Took it in the day of the appointment. They automatically gave me a Model S to drive while I left mine in the shop overnight. Picked it up the next day. Tesla covered all charges. Couldn’t be happier! Dedham, MA location.

[@darmou]

Small things Tesla is much better at. They fixed my frunk closing lid quickly too.

[@A-Nonnie-Mouse]

They replaced the entire rear windshield though. That's not particularly small.

[@doomsday9973]

@@A-Nonnie-Mouse Replacing a windshield is not a big job.

[@davidtierney8782]

Thanks for the ongoing update. It really is sad that it takes so long to get spare parts. I'd love to buy a Tesla but their astronomical cost and ridiculous ongoing service issues make them a no-go for me.

[@poopipeboy3033]

This is when having a car from a major brand (Toyota, Mazda, Ford etc) with good parts availability is kind of a big deal.

[@lowermichigan4437]

As a former Saab owner, yup. (Even then it wasn't this bad)

[@instanoodles]

That's the only reason I didn't buy a Tesla, things need to be repaired and Telsa shits the bed in the service department. I look forward to the day they get their shit together so I can buy one.

[@theodorekell]

@@instanoodles I bet ya, they will not be owned by Tesla/Musk when that happens

[@josephwhiskeybeale]

As a Peugeot enthusiast I can confirm. 😂

[@Breckjay08]

Go Ford!!

[@dgw4049]

Banged the bumper on my 1999 Cherokee. Went to the junkyard. Bought a bumper with the matching color for $50. Put it on myself in 1 hour. Recycled the steel and got $5 back.

[@ultrafloss492]

😁🙏🙏🙏🙏

[@RicardoCanedoMX]

And you’re point? It’s an old car, of course there’s ton of parts laying around.

[@billcichoke2534]

@@RicardoCanedoMX The point is, Tesla fudges their numbers to say they're profitable, when they don't take into account parts and repair, which they've made next to labyrinthine in nature to perform. REAL car manufacturers make their cars for a mass market, AND INCLUDE PARTS FOR REPAIRS.

[@nothingtoseaheardammit]

And with a $500 headunit swap, you can have most of the bells and whistles that Tesla owners jerk off to incessantly.

[@josephwhiskeybeale]

Got rear ended by a speeding Mitsubishi in my 99 Cherokee, slightly dinged the bumper, left it....because it’s a 99 Cherokee 😂

[@jordanarmstrong8358]

So... If the approved repair shop isn't skilled enough to repair the car without damaging it further, why are you guys on the hook for that additional damage? I just watched a video of a Tesla owner removing the roof from her model 3 with no training or Tesla certification, and she managed to not destroy it. Sounds like the shop you guys got stuck with should have their certification revoked, and they should pay for the extra damage. Good luck, guys.

[@valdius85]

It might have been cracked already. Another option is that if there was any tension in the frame, the glass parts can crack at any time during the repair works.

[@jnstroik]

As he says, the delay to the parts is shameful. Second, sometimes the glass on the model 3 will crack for no apparent reason. Check the Tesla Motor Club forums. Most likely, it's caused by flex in the frame.

[@northbee15]

They are not on the hook for that additional glass damage! The 10K is the repair cost without the broken glass panel. So the repair shop is not charging (of course not) for the glass they broke - it just added more weeks to the repair time because Tesla sent the wrong part.

[@mondotv4216]

Coni Glione Another repairer has chimed in on one of Thrifty’s other videos about this saying they’ve done 50 Model 3s since breaking one. This repiarer claims the break about 50% of the time. So it seems “shit happens” mainly to that repair shop. Maybe they’re just unlucky.

[@jhwjresq]

It was NOT the approved repair shop, unless you mean Allstate approved. It was NOT the Tesla approved shop.

[@Cartier_specialist]

You are 100% justified to be livid about this ordeal. You should also be livid that this was 100% on the collision repair center that you had to use. They have been very unprofessional in my opinion. At this point they shouldn't charge you or your insurance company a dime because of their negligence.

[@balajeesivakumar]

I also second your opinion .. I m not sure why these guys keep blaming Tesla for their own rash driving and the body shop's incapability

[@nothandmade9686]

The issue is with parts. If the glass breaks this often with an experienced repair shop. Maybe it is very fragile otherwise they would have solved the problem by now.

[@Cartier_specialist]

Why would a manufacturer make a roof entirely out of glass to begin with? That seems rather stupid for a manufacturer that's new at making cars. Has Elon Musk never heard of hail? I'm sure it looks different but why not PERFECT building the technology first and then add fancy and unique touches?

[@lgonlinetv]

I can totally understand. I had model S, when it slipped on ice on the street close to my house, front right corner hit concrete. Corner of hood (few inches) and bumper cover got hit. Windshield was fine. Body shop was at 3 hrs drive. It took 4-5 months for Tesla to send parts after I started calling Tesla directly per my body shop's suggestion. They did not send all parts. Then sent it without invoice / list per body shop. All parts finally came after 5-6 months. Initial estimate 7500, then 11,000. Body shop took another 5 months and per Tesla directions, they had to replace perfectly fine surrounding parts which increased estimate to 22,000, took more time finally repaired it at 27,000 bill for the insurance. I requested them to extend lease by 12 months since I was paying lease and didn't get to drive for that period, they didn't give me loaner cuz it was 'an accident'. They offered to extend it by only 6 months per general standard. I wanted to buy out at the end of lease but returned it and asked for at least 4 months lease back since Tesla delayed parts. After another 2-3 months they gave me back 2 months lease. Then after exchanging multiple emails, they sent me second check of 2 months lease after another 2 months, which I appreciate. So yeah, thats a real problem. I didn't want to go back to Tesla for that reason but after waiting a year just ordered model 3, cuz Tesla was the best car I had ever driven, including Merc BMW Lexus.

[@pedrohcp1]

If you guys, that have this level of visibility, are treated like that, imagine us, merely mortals?

[@vadimus2007]

Tesla never cared about anyone's visibility, unless it's Elon's visibility

[@Clay_Maguire]

Until they actually contact Tesla, their level of visibility is effectively zero. This mere mortal was able to resolve an issue by calling them directly.

[@vadimus2007]

@@Clay_Maguire it's so nice of you to blame the victim. Now we know it's not Tesla's but customer's fault, thank you for letting us know.

[@TheRagingsayin]

@@Clay_Maguire kzbin.info/www/bejne/fmnVoGmhpbCfrZI

[@Clay_Maguire]

@@vadimus2007 - I'm not blaming the victim. I'm just stating the facts. They haven't given Tesla a chance to respond. Why do you think it is unreasonable to give Tesla a call?

[@robopam]

Rich pulls the back glass out in a rush with amateurs and no problem. Certified body shop has 50% failure rate. Seems like "certified" means "low bidder."

[@natemink572]

It's a Tesla certified shop, and Tesla sent THE WRONG PART. AND IT COSTS $10S OF THOUSANDS TO FIX A BUMPER

[@tony_25or6to4]

There were other Tesla certified repair shops. State Farm, their insurance company, insisted on this one.

[@eddiegardner8232]

@@tony_25or6to4 Rickenbaugh is a Cadillac dealer and has been one for over 50 years. Maybe they know GM cars, but have limited experience of how to work non-destructively on Teslas. The parts distribution at Tesla needs major attention to get it to a 24 hour turnaround of parts orders, and enough of an inventory of pre-packaged commonly-replaced parts to make that possible. Glass is an OBVIOUSLY commonly needed part.

[@darmou]

@@eddiegardner8232 Thanks for explaining why this repair shop seems clueless, combination of both Tesla and body shop inexperience and incompetence :(

[@thejackalsmith7329]

They are waiting on the roof glass, not the back glass.

[@freed14760]

Nope Roman is 1000% correct on being upset!!

[@kenbob1071]

You're at least 900% incorrect.

[@johnnycake3915]

Where do you learn math? You forgot to carry the 1, making it 3000%.

[@DeeeBeee123]

People starving to death should be upset. This is so first world problem. Hes fortunate for so many things & hes doing what alot of guys like myself only dream of doing. He probably has 5 or 10 cars 🙄 get real!

[@johnnycake3915]

@@DeeeBeee123 yawn.

[@Slimothy]

Pretty soon it'll be considered "totaled" for a minor fender bender lmao.

[@ChadFranzen]

@@capn2289 Did you watch the video they released immediately after the accident? Because that's basically what happened. I think Tommy either didn't realize it was in reverse, or didn't realize that he had the wheel turned. And when he hit the gas, it got away from him. Telsas are apparently pretty torquey, so I could see this happening to someone that's not paying enough attention, and has done a similar maneuver a hundred times in other ICE vehicles.

[@ChadFranzen]

@@capn2289 Not even close to what I said, but u do u, buddy.

[@nothandmade9686]

@@capn2289 did you watch the video? Did you see the damage? It is a minor impact. I had some reverse into the side of my car in a car park and they did five times the damage. This is a very minor impact and no amount of fanboy action can hide that. Even in the unlikely event it was deliberately done (which would be insurance fraud) how it happened is not the point.

[@dvwatts]

Well maybe it should have been, plenty of people would want that car as the base for a custom EV, or pull the dent and be happy with a highly discounted, not 100% perfect car they could use as a beater. Look at the salvage auctions, they don’t go cheap for run and drive. That car is perfect.

[@kevinarndt2011]

I see this all the time with teslas at the repairable auction where the damage is what would be considered minor on most cars but they are considered write offs to the insurance for a number of reasons on teslas, from high parts costs, lack of parts availability and long repair times, storage fees and factor in a lot of owners have rental coverage and it becomes easier to total it for the insurance company !

[@midnitemonty]

body shop sounds completey incompetent to me! break the glass 50% of the time??! BS.. taking you for a ride!

[@ellavsky]

They probably broke it again and said it was the wrong part.

[@patrickflohe1193]

Ian McPherson Maybe, just maybe, there's an issue with the car.....

[@johnchigur7706]

I’m in the insurance business and you are absolutely right. These body shops are full of bs. They always are trying to inflate repair costs and pass delays they cause onto the insurance companies. And idiots like this take everything they say as gospel.

[@jsdoogie]

Good job at choosing your words wisely, so your update can still be all audiences friendly, even though I'm sure you didn't want to.

[@crimsonstang]

Tesla has a major bottleneck in their whole operation. The wait times for used cars and the fixing of cars is totally unacceptable, in my opinion.

[@Pie4life123]

You understand .... they make it hard because if it was easy the company would be bankrupt by now?....... they made it so older cars get totaled easy = new sales of new cars because insurance cant fix it.

[@jestnessj3574]

You got GOUGED, SCAMMED, DUPED..etc there is NO way a bumper or fender costs 1/5 the cost of the total car.

[@glenm2229]

If the vehicle is poorly designed there is. Repairability was not a consideration in the design it would seem.

[@DavidPruitt]

If you saw how the inside of the fender is put together you would think differently. Its 7 different pieces instead of 1 or 2 like any sane car.

[@jamesavery6671]

Tesla cars are overly engineered. They could be simpler and more efficient. There's a video where they tear one down and it has an excessive design

[@chrisevans936]

James Avery making them the safest car you can buy

[@ShawnVanden]

jestness j It’s the Insurance Company who is taking the “hit” not TFL ...

[@letsif]

The exorbitant cost of minor repair plus wait time would be enough to convince me not to buy a Tesla.

[@amirtz3342]

I fell like it is 25%tesla fault 50%repair shop and 25% when you buy any new model luxury car fault.

[@cbergquist]

...you should be taking issue with the repair shop as well as Tesla. Also, you shouldn’t include damage that the “repair” shop caused in total for the initial accident. I get that it’s frustrating, but this isn’t objective.

[@robcrawford7780]

As my dad used to say,"Hindsight is 20/20". But that doesn't solve the damage to your rear window roof glass. However it's the repair company's fault, not yours and not Tesla's fault. So the repair company should bare the brunt of that cost, not you. Sometimes when you can be so close to the situation, you can't see the Forrest for the trees. Clearly this is the fault of the repair company. And you should act accordingly, and insist upon the repair company pay for the damage they caused!

[@timothycc711]

This is a certified Tesla repair center so...

[@scottvann2852]

Insurance adjuster here. This timeframe is 100% accurate. There are no parts for Teslas. The repairs take months.

[@larryfinley9221]

Insurance agent here. Not only that, but the cost to insure Tesla Model 3s are double what other electric cars are. The high cost of repairs = high cost of insurance. If Tesla doesn't address this, it will only get worse for them.

[@agreatday8619]

My car insurance was cheaper than my wife’s Nissan leaf because my insurance company knows Tesla’s are safer. Get a new insurance company, that deals with a reputable shop.

[@NO_OPEC_NO_PROBLEM]

Finally a voice of reason around here.

[@mediaaccount167]

@@agreatday8619 Have you not being paying any attention? The problem is not the repair shops but parts availability and generally sloppiness in fulfilling parts orders.

[@natemink572]

@@agreatday8619 Obviously you know that only Tesla approved shops can work on a Tesla so your comment is total BS

[@zachwhite2323]

Two week lead times aren’t awesome, but the shop is more to blame than Tesla. They didn’t order the right parts to start and then broke more parts when they finally got all the parts they originally needed. This latest glass mix up falls on Tesla AND the shop as the glass was broken by them. The shop is directly responsible for at least 1 month of the delay in this repair.

[@g-modfridays2514]

Roman, you're letting your emotions get the best of you. While I agree that Tesla appears to have a part supply problem, I'd say that at least as big an issue with your experience, and really bigger, has been the combination of your insurance company and the body shop. Your insurance company restricting you to only one of the approved Tesla body shops in the area is a good way to ensure a lack of competition, and result in a body shop that doesn't have to perform to stay in business. Secondly, the body shop really didn't have to wait to do a disassembly to determine what other parts underneath might have needed replacement as well. If they want to provide good customer service, they should have just ordered those additional parts, and then if they didn't need to use them, either return them or wait for the next wrecked Model 3 to come their way. This is especially true if parts deliveries can take an excessive amount of time. By not doing so, the body shop effectively built in an all but guaranteed month delay to the repair. Then the body shop breaks the rear window and gets the wrong replacement glass for it. While I could buy either one of these as being perhaps something outside the control of the body shop, the combination leads me to believe that they have some competency issues and probably made a mistake when ordering the replacement glass. If the body shop had ordered the additional parts up front, and if they hadn't broken the rear glass, the car would have been fixed in less than 6 weeks. While this is about 2 to 3 weeks longer than most cars with a similar issue, and I think it's reasonably to pin that 2 to 3 week delay on Tesla, the rest of the delays should really be placed at the feet of your insurance company and the body shop.

[@justdotheconstitutionjdtc5252]

I have a 2018 Jeep Wrangler Unlimited Sahara that I bought new in Sept. 2018. Right away I could hear rattling in the back cargo area. At first I though it was something I was carrying in the back. After removing everything from the Jeep, it was apparent that was not the case. When I took it in for it's first oil change in Dec. 2018, I complained and the dealer service dept. diagnosed the problem as the rear window seal. They said they would have to order the part. It took a month and the part finally came in and in the beginning of Jan I brought the Jeep back in for the day for them to install the new seal. At the end of the day I got a call from the service advisor that the seal was not the right fix, and that after talking with FCA they were instructed to order a new back window. It has been on order and promised for delivery in Feb, April, and June but the dealer, Auto Nation CDJR of Bellevue WA, claims they never have received it and so I'm still waiting. Finally last week I decided to contact FCA customer care and open a complaint ticket. In speaking with them, it appears that the window has been delivered and invoiced 3 times, but never put on my Jeep. The dealer is I think putting it on other customers vehicles or perhaps 'fixing' new units so they can sell them without a rattle. FCA customer care does not seam to have much authority to fix my problem at all. I love the Jeep, but it appears after the sale service and support is dismal. Based up on TFL's experience with the Tesla, it looks like Atlas has truly shrugged, and we have entered the era of incompetence and mediocrity. Sad to see. I guess that's what you get when everyone gets a medal and overly sensitive snowflakes perceive every interaction as a 'micro-agression'.

[@trippplefive]

thrifty 3? there is nothing thrifty about this situation .

[@thelarry383]

Should be renamed to Thefty 3

[@scharkalvin]

If the repair shop broke the roof, they better be providing you a FREE loaner (and pay for the additional repairs). I bet the reason that repairs were so expensive is because the bumper and panels have sensors in them. All new cars are like this, fender benders are super expensive to repair. I bet insurance rates reflect this.

[@mudman6156]

larry Spiller So you think $10,000 for repair cost and months out of service is acceptable for such minor damage??? You sound like another Tesla fanatic making excuses for a really piss poor company that makes mediocre products. And yet if Ford or GM gave such crappy service you’d probably be screaming bloody murder. The average wait time for ANY automotive glass is hours at most, not days, let alone weeks. Most glass can be replaced in a parking lot by a vendor that comes to you. ONLY TESLA has this issue. That’s because Tesla is an extremely greedy company that’s running a total monopoly on everything to do with Tesla cars. They even want to start selling their customers the insurance for them. I think it’s time for the government to break up their monopoly and force them to use the same dealership network system every other car manufacturer (and many other products as well) is required to use, that completely separates the manufacturer from the sales companies. When they’re all the same company, the customers loose.

[@rogerheuckeroth7456]

@@larryspiller15 - I bet you're right!. The body shop should be taken off the approved repair shop list.

[@DavidPruitt]

New cars aren't this expensive to repair. I had a slight ding on my car (well ok, I hit a pole) that needed to have both drivers doors, the wheel well, and the bumper fixed. $1200 total. If I needed a rear light it would be around $200 more. And it took 4 days. In this car there are no sensors in the bumper (remember Musk claiming cameras where better than Lidar?). This is all on Tesla. The cars aren't properly designed and manufactured and they have a horrible supply chain. Its been almost 2 months. Parts aren't that hard to get a hold of. I can get parts for an old Chevy faster than Tesla can seem to send them out.

[@999catz]

what a bs .. the shop should cover the cost mistakes that their staff made not charge extra to the client WTH .. somethings not right here... either they break the glass on purpose or tesla cars has flaws in the design..

[@bodysbyeblinn9194]

I think they are a big fad and very over priced and to wait that long for a repair is not right why couldn't they just repair the quarter panel not replace even know it's aluminum I know I know I own a shop and sometimes believe it or not it's better to repair ur still going to have minnor filler at seems and u would get car back done at this point they mine as well totaled it

[@jkfuel]

My model S had minor damage to a fender; took 4 months. Never again. No more Teslas for me.

[@dealsfromvirginia1773]

Just spray the underside with water and get it totaled out.

[@mudman6156]

deals from virginia That’s about right. Tesla’s electronics aren’t exactly waterproof. By hey, what do you expect from a 50-70k car? We should all feal privileged to drive a Tesla, even if they are rather bland looking.

[@Paul-21]

Jeffrey Bohémier from an 50-70k car I expect it to not break down for 20 years. That’s a hella expensive car, my Jeep was 40k... probably a hell of a lot better

[@MrXo]

I believe Jeff was being facetious

[@brianhnatiak7134]

Why do you have to pay for damage the repair shop does when attempting repairs to your vehicle?

[@drivejapan6293]

You don't. The video is misleading.

[@irsalman]

1. Bodyshop broke the first, Probably ordered the wrong one for the second. 2. The rear glass is heat repelling glass not a plain windshield I'm sure you think safelite can do a fine job but no thanks. 3. A rear broken glass is not replaced at the same rate as a windshield which cracks everyday with rock chips, They're not stocking thousands of spares because your insurance insisted this lousy body shop get a Tesla certification to save some pennies. 4. Call up Tesla yourself to confirm the bodyshop BS, I've replaced my windshield twice on my Model X, neither time took more then 1 week to arrive.

[@hellobrandonscott]

My bet is the collision center ordered the wrong part and is shifting the blame to Tesla.

[@ottodob]

YUP

[@Sylvan_dB]

Even if they did, on a normal vehicle that replacement order would only be a day or two delay. Some German parts have to come from Europe and take a few days to a week. Where's the Tesla part coming from? Oh yeah, California.

[@michaelmajarais85]

Very true. Blame it to your collision center Not to Tesla.

[@XXNINJAKILLERX]

Or the repair shop never ordered the glass.

[@thejackalsmith7329]

Ya don’t blame Tesla for the lack of dealerships where you can get parts from. Don’t blame Tesla for not being able to afford phones to take orders and answer questions. Tesla is living in the 90’s with their Email is the only way to contact them. I thought they were a tech company.

[@brendanc5519]

I have an idea for a vid, get a regular car and recreate the same crash and see how long it takes get it on the road again.

[@valdius85]

hahaha. It might take Subaru a single afternoon and then they will have to like their Outback ;)

[@AgentSmith911]

That's insurance fraud though...

[@Clay_Maguire]

I have an idea for a vid. Call Tesla directly and find out when and what the shop actually ordered.

[@nukejr555]

@@AgentSmith911, I think he meant to do this out of pocket. But yeah, if the intent was to use insurance to promote a video, it would be fraud big time. Tax deduction maybe? Business expense?

[@nothingtoseaheardammit]

@@Clay_Maguire You expect Tesla to be forthcoming with that? Have you ever worked directly with them? "Calling Tesla" seems to be in the running for an event at the next Olympic games.

[@Jeff-Vader_head_of_catering]

That blows, guys. I really had hope when I heard about the Model 3, and how "affordable" it was going to be, especially with the government kickbacks. But wow, is this an eye opener! And you're right about the fanboys, Roman. To hear them talk about the Model 3, you'd think it was going to be the car to save the planet. 🙄

[@ahaveland]

No, it's just one of the cars that'll help save *our* planet, the one we all have to live on, breathe the same air, pee in the same soup etc...

[@dannytaylor3570]

@@ahaveland It ain't savin shit when it takes months for a simple repair.

[@robertzrn8112]

Too bad that the truck (ICE truck) that delivers the parts needs to make multiple trips from Tesla HQ to the shop to get some parts for the car. I can't see how this kind of logistic "saves" anything .

[@jonnyo2121]

Technically since they're not driving it, they're reducing their carbon footprint...

[@ram-ck7ti]

The glass issues are entirely on the body shop. Not on Tesla. Not only did they break it, but they likely ordered the wrong part. This is NOT Tesla's fault and once again, I repeat, long delays in getting cars repaired at body shops is not just a Tesla thing. Yes, Tesla has had an issue in getting some parts to the body shop, but this is true of other manufacturers as well. And finally, Tesla did not back the Model 3 into the garage wall. Tommy did. own it. Stop whining! and stop blaming Tesla for issues created by you guys and the body shop. It's a tune out behavior. Just sayin'

[@alexisp66]

The body shop is at fault too. Also, your state laws should not restrict you to body shops limited by insurance company.

[@Slick1020]

Choose a different insurance company...duuuh.

[@jhchooo]

Yep... blame the insurance co and body shop as much as Tesla. Big insurance is really screwing Tesla owners, mainly because of the salvage value for totaled cars. That is why Tesla is going to offer their own insurance.

[@hiranthabandara6682]

They can't remove the rear glass without breaking. !!! The tesla truck conversion video gang do it very nicely. stupid certified Tesla repair center

[@landc8442]

Depends on how well the glue adhered. If it's not stuck too well then it's easier to get out. If the glue adhesive adheres really well, then it can be tougher to remove. Tempered glass can be finicky too. Just a tad too much force and it shatters.

[@overknight5278]

LandC temper glass is fairly hard for cars, especially the rear and front windshield, my uncle owns a auto glass repair shop, i would help him out here and there. The glass can be removed with out braking it, if done correctly, i.e the truck conversion video. It only brakes if you try to do it quickly and with unskilled workers (which could also be the case, since i mean their production isnt everywhere, its fairly new)

[@landc8442]

@@overknight5278 Yeah I've removed it successfully without breaking it at times and unsuccessfully and shattered it myself. At body shops, speed is priority, the techs get paid better if they work fast. Likely not too concerned about the glass because if it breaks they know the insurance will pay for it.

[@lokyinphotography]

@@landc8442 I guess that's the problem, n they're asking Roman to pay for it? That's rip off.

[@MegaBluebone]

@@landc8442 so basically you're admitting that it's the incompetence of the repair shop that's breaking the glass. so 'if they work fast' they essentially cause 3 week delays. that doesnt sound very fast at all.

[@0ttoman]

If the quotation goes up anymore the car is gonna end up being a write off for a what is a minor accident 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

[@wantsanewvehicle]

The roof is on the repair shop, or it better be.. they are the one who broke it.

[@LainDoesNotExist]

The glass was a risk of accessing for the repair. I believe they charged them for it.

[@kieron3676]

@@wantsanewvehicle yeah, they charged it on tfl i.e. their insurance.

[@wantsanewvehicle]

@@kieron3676 That's ridiculous. If it was not broke when they took the car to the repair shop, it should in no way be on Roman and/or his insurance for the cost to replace it. To me that would be the same thing as if the tfl m3 was sitting in the repair shop parking lot, and somebody backed into it with another vehicle - repair shop's fault.

[@shirobuta_]

Your repair center must suck at their job because I saw Rich and Simone take off the glass and it didn't break.

[@landc8442]

Removing glass is like playing Russian roulette, sometimes it comes right out. But most times it breaks. Depends on how much glue the original installer happened to use at the time and how well it adheres.

[@shirobuta_]

@@loganholmberg2295 kzbin.info/www/bejne/sIvFcp2egs6AfZo

[@USARealMan-ls3zj]

There's a very good chance the same repair shop that negligently broke the glass also negligently requested the incorrect part numbers from Tesla, which is an excellent company.

[@roguebeemer]

We were shopping for a new EV, and had seriously looked at getting the Tesla model 3. We looked at the Leaf, the BMW I3 and the Hyundai Kone, but settled on the Kia Soul EV ( yes we are in Canada). Allot of our decision on picking the Kia over the Tesla has been a concern over parts availability, in the event of an accident. So,far the Kia Soul EV has been amazing, wonderful range, and some great on board tech. Thanks for looking at these vehicles from an owners perspective. Great job, too bad Tesla can not ramp up production and provide timely reliable product.

[@roguebeemer]

We got lucky and got the new 2020 Kia Soul EV.

[@nvamember]

I have to say this would make me mad as ..... I believe the body shop is also to blame. You should contact State Farm and they need to re-evaluate t he body shop. I still don’t think it should have costed that much and i never believed her explanations Good luck

[@chris5248]

Sounds like a bad repair shop they break the glass and then they order the wrong part

[@2lazeblue]

Sounds like the shop is joyriding in it

[@brndnreb]

You have to remove the glass to repair the damaged parts and they break on Tesla’s about 50% of the time during removal. Not the shop’s fault.

[@2lazeblue]

@@brndnreb it sounds like a racket, I won't be buying a Tesla.

[@jordanamoth6724]

For everyone saying oh it's normal to break the glass. Really!? Watch the truckla video they removed it just fine without breaking and it was the first time to remove a glass

[@brndnreb]

Jordan Amoth even if that were the case, its bad engineering to require the removal of so many non damaged parts to repair damaged parts. It’s also inexcusable for Tesla to not have a ready supply of repair parts available for their customers who are buying a premium product. Accidents happen, on the road while doing repairs. For not Tesla to be able to anticipate this just shows they aren’t ready to compete in the big leagues. And their equity efficiency ratio proves it.

[@oscarmolinamd4957]

This makes me happy that I bought the 2019 Lexus ES hybrid instead of the model 3. It may not be as hip and cool as the Tesla, but it sure is reliable and parts and repairs are done in a couple of days.

[@tesla-rossa]

Try it

[@fatboy19831]

It is a Camry. Parts are no problem. Dam the Tesla 3 cost less.

[@elchacorta772]

If the person ordering the glass call it a windshield, like you did thru this video, no wonder they send them the windshield instead that the rear glass.

[@stevenhaas9622]

You don't order a "windshield" you order a specific part number

[@julioblanco]

The Tesla certified professional body shop is doing the ordering.

[@lannychun7375]

I think some of the blame should be directed to your repair shop as they broke the glass. I've had to wait 3 months to get my new Mazda Cx9 repaired after it got rear ended with about $7000 worth of damage.

[@dmcnamara9859]

LannY Chun: That's because Mazda makes shitty cars that don't hold-up....and after a few years ownership (and against US and International commerce agreements); the supply of NEW OEM parts does not exist......as Mazda does not back their vehicles with new replacement parts for the customary agreed-upon 10 year life-cycle....which all/most car manufacturers Globally adhere to....or at the very least; Licence-Out Replacement parts to the aftermarket Industry. Mazda are shitty cars for many reasons....only a fool would purchase one.

[@russellrogers3260]

You are handling it better than I would.

[@jeffr6280]

From what I've seen so far, it looks like the blame for the length of this repair are about 50/50 between the repair shop and Tesla.

[@careyhinds5086]

Stop being a fan boy Tesla is just a bad car company. They just can’t get there shit together period!

[@ericoudammerveld424]

Carey Hinds stop being a troll 😄

[@davidstiles8884]

I agree with you Jeff. Body shops are just replace parts now.

[@jeffr6280]

@@careyhinds5086 lol...I'm not a fanboy of anything or anyone(did you read the part where I said Tesla was clearly responsible for at least 50% of the problems here?) Tesla didn't break the roof, the repair shop did. Tesla obviously has lots of problems, especially in the area of parts manufacturing and distribution, but repair shops are clearly having, I'll call them growing pains, as they learn the nuances of these cars. I foresee one of three things happening in the future with Tesla. They will either merge with one of the global automotive powerhouses, cut production back in order to focus on addressing the parts production issues, or they'll go out of business, like many innovative car manufacturers have done throughout the history of the auto industry. There is clearly a growing market for EV's, and Tesla has brought innovation to the marketplace. Whether they have the business model or capital to compete moving forward is yet to be seen. I'm sure everyone on this thread will now await your highly anticipated critique...lol.

[@brndnreb]

It’s bad engineering to have to remove glass to do a bumper repair. Period. That’s on Tesla. It’s also bad engineering if the glass breaks about 50% of the time when you remove them (which is the case when you remove the glass). This is 100% Tesla’s fault. Accidents happen in real life and you shouldn’t be in the car manufacturing business if you can’t provide a reliable repair parts pipeline.

[@typxxilps]

Sell it in parts and buy a new model 3. Tesla can deliver parts fast but just in form of complete cars and not in parts. Become a tesla part dealer ...

[@billcichoke2534]

Only if you want a reason to begin drinking heavily, doing meth and rounding it off with a SMACK habit. One of the reasons it's so difficult for Tesla to send the right part, is due to the fact the cars coming.off the line can differ one from the other by the slightest degree, due to constant changes and modifications to the manufacture and assembly processes. You would literally have to have something like 38 and counting different windscreens to have a hope in hell of being able to get the right one to any particular customer. That's just idiocy.

[@zachconroy1443]

I'm sure @richiebkid from Rich Rebuilds would buy it.

[@typxxilps]

@@zachconroy1443 That's what I had written the video before. The complete drivevtrain will be loved by buyers for rebuilds and conversions.

[@Neojhun]

@@billcichoke2534 "38 and counting different windscreens" That is a blatant lie. Glass Work for Automotive is one of the most difficult parts to tool up. Tesla does not have the resources to do 38 different version for a single model. Heck Model S X & 3 together have less than 20 in total. Your statement violates the time and resources to setup Tooling for Automotive Glass Panels.

[@Neojhun]

@Wolfgang Preier Sure lets trade panel gaps for 190 mile range on a Cold non freezing day.

[@oswaldoromero6903]

Your pain in this lengthy repair is actually valuable insight, I had once considered buying one, not anymore.

[@PremiumElectric]

Too bad. These cars are awesome...the future! Many don't have problems. I think their valid frustration is misdirected. I think it's their limited insurance at location. And sounds like bad repair shop. So, if you don't live in same location, same insurance, and same damage...then probably never have this issue. Plus, other cars do have issues.

[@Diveboss20831]

I waited more than 6 months for an oem windshield for a Chevrolet Silverado pickup before I finally decided to use an aftermarket windshield that I had installed within a few days. If there were aftermarket glass for the Tesla, you may have already had the glass replaced. Still, I feel your pain. I hope I never have to go through this with my Model X.

[@Singuy888]

Your authorized shop is ridiculous. Many Tesla owners didn't experience what is going on here. Call Tesla and strip them of their authorization.

[@sp1nrx]

It was an insurance company requirement to use that particular shop.

[@drivejapan6293]

@@sp1nrx I worked for state Farm insurance for a year after high school with an accident investigation team and they couldn't require you to go to any shop only recommend. They can't tell you how to spend your money. You can actually take the money and not fix the car if you desire.

[@getnbigger29]

I get that tesla took a while for the original parts. But this repair was extended by the repairs shop neglagance. There are similar issues with all new vehicles. Go on the 2019 ram forums from a few months back. Guys were going a month or two waiting on parts from fenders, windshields hoods etc. When the trucks first came out

[@dealsfromvirginia1773]

Ram buyers are just as stupid as Tesla buyers. Every new Ram truck has had multiple recalls.

[@getnbigger29]

@@dealsfromvirginia1773 Every new Ford, ram, GM, Toyota and Nissan pickup have had multiple recalls when releasing a new vehicle. The same can be said about a lot of brands and their new models. I would prefer a perfect vehicle from the start, like everyone else, but at least the manufacturer is owning up to the issues and correcting them. Most are small issues. I had 4 done at my 2nd oil change. They nothing that was causing an issue beforehand and were preventative. It took about an hour to complete.

[@rhonanastill4197]

You should see how long it takes to get a used car from Tesla directly. Rich rebuild I believe has a documented account of how ridiculously long it took for him to get his car

[@htnowpro]

Yes, and his friend bought one and the title took a long time to get.

[@billcichoke2534]

@@htnowpro His friend had received his Tesla well before Rich started his saga, and STILL didn't have the title by the tim Rich hit his car. THAT'S Tesla's idea of 'sustainable transport.' Reduce the number of people driving, NOT getting all if them into electric cars.

[@UTubeRangerBob]

I bought a used Tesla Model S two years ago and it took only a week to be delivered. Just bought a second one last month, and again it took a week to deliver. On the other hand, I had a triple charge from the Tesla store for an accessory, and it took over a month to resolve it (had to threaten legal action).

[@billcichoke2534]

@goodfella21f Except 98-99% of the people buying consumer vehicles. Forgot them again, didn't you?

[@letsif]

I understand your frustration with your first world problem! I'm half joking. Love your vids and your beautiful father son relationship.

[@WeAreGodsInFormation]

I really appreciate this type of review because I have been considering and researching buying a Model Y. This is important to know the buyer experience. I cant believe there are 660 dislikes when all you are doing in informing the customer.

[@martyv9958]

If the repair shop ADMITTED to you, that they broke the window, they should pay for it.

[@boomstickpd79]

I’m calling it right now. It wont be ready until Labor Day!!

[@mikefoehr235]

Of which year???

[@devengudinas1649]

Exactly 20??

[@olekiller11]

Mike Foehr that was funny lol

[@mikefoehr235]

@@olekiller11 Thanks...But seriously...that long to fix a small.fender bender....INSANE

[@carlsanc3880]

Seems to me that the repair center you used is at fault of 90% of your issues. They broke the glass because they don’t know how to do their job, then blamed it on Tesla by saying all glasses break; and have you entertained the possibility that the people on the shop ordered the wrong part and just blamed Tesla, seeing how you’re already predisposed against Tesla? Think outside the box buddy. Ask to see the order they submitted to Tesla and check if they did order the right thing.

[@boxeehtpc1]

#Tesla is not a car company and unfortunately your experience confirms just that

[@maxb474]

Tesla cars rape supercars and are the safest cars on the road today that is a fact just because they are new right now that's why it takes so long they are in a backorder

[@Breckjay08]

Tesla is a tech co.

[@Zero_Ninety]

@@maxb474 Tesla fangirls are funny.

[@AH-vp9vh]

@@Zero_Ninety shut up

[@SDav21]

@@maxb474 Lol. There are cars also just as fast as supercars and tesla is not the safest in any way.

[@SHUB281]

Tesla. The Delorean of our times

[@richardclemens9261]

BS....the shop ordered the wrong glass and as for timeline Tesla needs to pull a piece of roof glass off the production line and overnight it.

[@technom3598]

Nope. Tesla makes these mistakes often. Plus not coming off the line. They have to meet production goal for their stock price.

[@JimFeig]

I bet the insurance company is probably getting them to batch deliveries to save money.

[@amg55nj]

Justin Davison how do you know? Do you even own a Tesla? Are you on the Tesla factory floor? Keep spreading FUD.

[@cyco1978]

My number 1 reason why I’m hesitant on buying into Tesla. The service, & repair turn around times are outrageous. You pay a premium/luxury price & receive Dollar Store service 🤦🏾‍♂️.

[@lukeywalsh]

This nightmare could turn out to be the most valuable Tesla consumer reviews out there. An everyday car with exotic car repair times and prices. Unfortunately for TFL it puts a dent in this summer's business model.

[@danchinnapen5503]

Luke Walsh Yes, but what everyone is ignoring here is that the long waits and misquotes are because of the repair shop. If the original repair was the broken back window, and that takes 2 months, then yes! There’s a problem here. But the fact that the repair shop PUT them in this bad long wait/repair situation is the fault of the repair shop. The back window is removable without breaking it. For example, if I call in an electrician to repair flickering lights in my new house because I accidentally poured water on the fuse panel, and he tells me, it’s going to cost 1000, orders parts, then says, no wait, will actually cost 5000 because he didn’t see all the damage. Then goes in to fix it and burns the whole house down. Replacement of house under warranty takes a long time (ignoring cost under insurance). See where I’m going? I’m not excusing the fact that 2 months is too long for a window, but it seems that the body shop put them into this place, a very bad place. Anger should be spread evenly between the repair shop and the manufacturer.

[@lukeywalsh]

@@danchinnapen5503 Thanks! Good point re the cost/wait could be mainly the shop, not the car. A different shop might be a different owner experience. But if I remember the previous TFLs on this car correctly... - Some (or all?) delays at the depair shop were waiting on parts from Tesla. - This shop was one of the few certified places the insurance company OKd for Tesla repair. - The damage/expense was extensive considering the minor nature of the impact (though many of modern cars are like this now). Typical supply chain or rarity issues associated with exotics. To support your initial point, these issues could be temporary. If the Tesla brand is successful long term, Model 3 parts and repair shops will become more commonplace. Better infrastructure, cheaper to fix. That would be ideal. I'd like to see Tesla succeed. Time will tell. Might take a while for consumer data to show what Model 3 repair times/costs are relative to industry average.

[@danchinnapen5503]

@@lukeywalsh I agree, I'm not excusing Tesla for part delays, but I consider them a leading edge technology that everyone is grabbing, and they haven't yet matured into a real car company yet. They've nailed innovation, and revolutionized the car industry, the buying experience, performance, etc etc and giving the german makers a big scare, but extreme growing pains are what we're seeing. I'm sure over time they'll catch up. And you're right, it shouldn't take this long for parts. But TFL got some bad luck with that shop breaking, and making more mistakes that broke the camels back. The shop seem nice and honest, but are not competent. Likely if it was diagnosed properly from the start/or the right window was ordered, then it wouldn't be much of an issue just an annoyance. Anyways, either way, this puts a microscope of Tesla's main weakness - parts/service. Owners have to cross fingers no damage happens. In the grand scheme of things, i feel Tesla's probably had a bad wrap and amplified by the web. I just met someone who just drove a Model 3 off the lot, but was stressed that people on the net were saying the car makes noise at high speeds. I told him it's a car, not a cloud. Shouldn't it make some noise at high speed - meanwhile you're having the car drive by itself and you're worried about a 2mm gap in a panel? It's like Tesla invented a time machine and a way to give you superpowers, but everyone's bothered that you can only go 100 years back in time instead of a million, and you're limited to only x-ray vision - for now - and there's a panel gap . Anyways, that's another issue, haha.

[@phamnuwen9442]

@@danchinnapen5503 "I told him it's a car, not a cloud." Reminds me of when some German auto journalist complained about water leakage from the side windows in the Fiat barchetta. The Fiat exec replied something to the effect of "It's a convertible, not a U-boat.". Good take on the situation too. Tesla has obviously grown way too fast to be able to keep up with the repair side of things. I don't understand why spare parts should be so hard to produce though. They're obviously getting parts for production. It should be straightforward to order some spare glass panels. Production might be gobbling up the entire supply though.

[@danchinnapen5503]

@@phamnuwen9442 Haha. Right, that's likely whats going on. They could also have a tight grip on the sourcing and quality of parts, like Apple. Puts a stranglehold on output.

[@azizaripov3165]

Your shop is selling parts of that car to the side.

[@RetroMotiveAdventures]

That shop breaking the glass and charging the customer for it is ridiculous... I've seen people removing the back glass on the model S and are not professional body shop mechanics and didn't break it... This place sounds like a hack shop.

[@timothycc711]

Regardless it is a Tesla certified shop so...

[@drivejapan6293]

@Kacey Spevin a shop can pass certification and then offer poor service. That is why the shop needs to be blamed and reported so they can lose their certification. Do you think Tesla can sit and watch every certified shop repair every car that comes in to make sure the shop it performing to standards?

[@sandraweber4336]

I don’t blame you for being irritated. My husband right this minute at Tesla deciding between an X or model 3. I’ll let him know about repairing problems.

[@MrJerobona]

You are TOTALLY right ! and the "approved" body shops are also 2 to 3 times more expensive than good normal shops !

[@collingodbey3737]

The issue is, the cost is usually irrelevant for the consumer because they just pay the deductible

[@mudman6156]

Actually, its just the difference. The approved body shop is going to be the cheapest. The thing is, in reality, TFL Car has the right to bring their car to any body shop they want, REGARDLESS OF ANYTHING STATE FARM OR TESLA have to say about it. Tesla would still be required to provide the parts and State Farm would’ve still been required to pay the full bill, minus deductible. That’s because the consumers’ right to choose is protected under multiple FEDERAL LAWS and state laws that protect commerce and encourage competition between companies. These laws leave the choice to the customers, NOT either the manufacturer or the insurance company. The laws are very clear...it’s NOT up to either the manufacturer OR the insurance companies. Of course, they’ll NEVER tell you or admit that until you’ve threatened them with a major lawsuit because they don’t want customers bringing their cars to more expensive repair facilities. I learned just how corrupt insurance companies can be after being an assistant manager of a dealership body shop. We used to run into this issue with insurance companies all the time. Some insurance companies were worse than others.

[@iduimovic]

And cross your fingers that the repair shop doesn't damage again the new part. Plus I will go over the shop and inspect the job done so far with the Tesla because base on your experience with them I wont be surprise if they did a poor job on the body repair and assembly of the Model 3. Just something tells me that the body repair shop is not the best on quality in the business.

[@2dthoughts]

You need to find a fanboy to take that problem off your hands

[@dunhillsupramk3]

they can't afford it, hell even i wouldn't be able to afford it.... $10k to fix a car that just backed up on a wall at low speed??? (keep in mind this car was supposed to cost $35k) there is no way anyone can afford a car like that...

[@rogerheuckeroth7456]

Sounds like Rickenbacker does not know what they are doing. First breaking the glass and then ordering the wrong glass. Geez!

[@ckm-mkc]

Or the wrong glass was sent - after the experience Rich Rebuilds had just trying to pickup the $100k car he bought (spoiler, it took 4 months after he paid for it....) I can't say I'm surprised...

[@jackusflackus1]

Yea that series was ridiculous, he bought a used car but couldn’t get it for like 8 months. Tesla should be ashamed for that whole process he went through. They seriously need to fix some big problems with the company, or they will not be long term successful.

[@whiskeythrottle182]

Three points... 1. You keep saying it was a small fender bender but it wasn't... your son slammed the back into a brick wall and it did structural damage to the car! Not a simple bumper fix. 2. I owned a Acura RSX type S and I had the hatch back glass smashed and it took 3 weeks for them to get that piece of glass from the factory. So it's not super uncommon to take a few weeks if you want factory glass, that isn't a windshield. 3. It sounds like you have a body shop problem, not a Tesla problem. A body shop is always going to try and make every penny they can even if it's being careless with a glass panel when they know it's all just going to get charged to insurance anyway. I bet if you took any other Honda, Toyota or BMW to the same body shop you would have ended up with the same issues unless you are ok with the repair shop using aftermarket parts and glass. You should be thanking Tesla, Tesla doesn't allow shops to use aftermarket parts like most of the other car manufacturers do. You even admit at the end you may be a little biased.... (maybe a little salty)? Not a reason to take it out on a company that actually gives a darn about you and your son's future... they have created the safest car on the planet, it has Zero emissions, is beyond fun to drive and takes a few extra weeks to fix because they don't allow aftermarket glass or parts.

[@Enidx10]

Johnny Matts so you’re one of the Tesla fan boys Roman was talking about in this video. The car has been in repair since April, dude. Tesla is incompetent as a car manufacture. They make fun little toys, but they’re incompetent.

[@vfaguilera]

They broke the glass... They ordered the wrong one, don't think they'll admit it

[@777Outrigger]

Rickenbaugh does great repairs. I've used them before, so you really shouldn't pass the buck from Tesla to Rickenbaugh. It's much more likely that it''s Tesla that screwed up.

[@vfaguilera]

@@777Outrigger then they shouldn't pass the buck when they break a piece that was clearly ok

[@blizsgarage8487]

Exactly, auto body shop passing the blame onto Tesla.

[@krihanek117]

People working in repair had posted that it's common to break this type of glass. That's why the insurance company is covering the damage. Repair shops won't touch the glass if they were responsible if it breaks.

[@777Outrigger]

@@vfaguilera - It's common to break the glass for this kind of repair. Not a sign of incompetence of the repair shop. If anyone could do it right, it's Rickenbaugh. Like I said before, they repaired my XC60 in less than a week.

[@fatboy19831]

I had condensation in one of my rear taillights on the Tesla 3. I was terrified I would have to wait weeks for an Appointment and longer for the part. I typed the problem into my app on a Monday night. I received an appointment for 230 pm that Friday. Two pm Friday a Tesla service person pulled up ( in a Tesla X) at my home. The light was replaced and the Technician was on his way in less than 15 min. I imagine this was just an Anomaly? Maybe I was just lucky. Maybe just maybe Tesla is making an effort to improve their service.

[@miguelrobledo7357]

maybe you're just a fanboy

[@skriuttutt]

Condensation in a light on an almost new car? Are you serious???

[@fatboy19831]

@@skriuttutt my 2013 Brzhad the same problem. Subaru never fixed it or even stocked the part.

[@skriuttutt]

@@fatboy19831 Manufacturing defects or did you damage the fittings?

[@fatboy19831]

@@skriuttutt manufacturing problem but very common with led brake lights. They all have 1 way vents to let moisture escape. When you turn on the lights the heat burns off any excess moisture. If you don't drive often in a damp Environment the moisture builds up to the point it takes days to dry up. I don't know how they fixed the problem. After that light was replaced no more condensation build-up.

[@andymartinez1426]

Omg they broke the glass roof 😱 the shop need to pay that dude

[@ChainringTours]

Just my opinion, but your "minor" fender bender wasn't actually that minor. If it was, you wouldn't have need a multi-page whiteboard set up to explain all the parts Tommy screwed up. Yes, it's bad to wait this long on parts, but mis-ordered parts is not on Tesla, it's on the shop (most likely).

[@chadinontario3910]

Thank you for your honest review. You turned me from an almost Tesla owner into a Toyota owner. We cannot afford to have the potential of our car being gone for 1 to .....months for a simple body repair. You saved me from making a horrible decision. I am looking forward to see how long this repair actually takes to complete. Keep up the great reviews.

[@alittleofthisnthat5665]

I agree with your frustration but I believe the body shop bares most of the responsibility if not all. I can agree that Tesla needs to be able to deliver parts faster but are not to blame if the body shop is breaking your car and adding additional time and cost to repair. Sounds a little like insurance SCAM to me. Frustration is 100% but misplaced.

[@stevekraynik2991]

The real kick in the pants is that if 5 figure Model 3 repairs become common then the insurance rates will sky rocket.

[@volvo09]

Yeah, when just a tiny bump costs the insurance company tens of thousands it's going to make insuring one of these things very expensive, and may taint their view on ev's that have normal repair costs.

[@a.e.w.384]

Got news for you it already has. Talked to a power couple neighbor who looked into a tesla 3 then they got an insurance quote and said F-that. It's what kept me from getting a Tesla this year. No way am I going to deal with expensive repairs and long downtimes. As sexy and fast as the car is, I was happy to settle for the 62kWh LEAF which was $25k out the door with trade-in and full tax refund. Tesla can't touch that. They can keep their 0 to 60 times, oversized tablet and insane insurance costs, not worth it. I also went with a sexy new *toy* that does 0-60 in 5.5 seconds as a fun weekend fling for 25k (Slingshot). So basically for the price of a maxed out Tesla 3, I got electric practicality plus sexy racy fun (downside only being having to be stuck with gas for the new toy).

[@FaceTubeU]

Already a problem with Teslas.

[@krassimirpetrov7131]

They already are very high ...the insurance companies are very smart

[@fatboy19831]

A.E.W. The Leaf is an electric car with a poorly engineered battery. I would not buy a new leaf at any price. Maybe 7k.

[@vincentryans_]

they shouldnt have let you pay for the glass if they broke it

[@BhupinderSSingh]

right. That shop looking like a scam

[@Gweeper64]

I don't think they have paid for anything yet. Where did you get the idea that they have?

[@vincentryans_]

Gweeper64 shop said they broke the back glass and had it replaced....

[@myharpoon1976]

The repair shop is not making them pay for the rear glass. They admitted they cracked it when trying to remove it (the fact that it has to be removed for a small dent in the fender is ridiculous design) and are eating the cost.

[@TheDeezelsmoke]

When did he ever say that they would have to pay for the glass? The shop or possibly insurance will have to eat that.

[@DadsDomain]

Valuable information, its good for people to know what its like to "Own" a car. Owning a car is more than just making a payment and driving it. Repairs, maintenance, recalls...etc all are part of it

[@kkitzhaber]

Thanks for sharing. I had a similar experience. After hitting a deer with my '13 Model S, the car was fine to drive. The repair took about two months. One part, the hood latch, was on back order for over a month. Total cost of repairs: $8800. State Farm covered it, and allowed me to take it to a Tesla certified shop. Total time start to finish was over two months.

[@williamsanchez2122]

Tesla is trying to be a mass production company without the capacity

[@daveyjones8764]

This body shop is bull. 6 to 10 thousand I would just take it and crash it through there shop

[@storiidrop]

I am with you on this one, you don't just go from $6k to $10.5k and accidentally damage the glass roof. And point fingers at ordering or receiving wrong windshield.

[@michaelfletcher1224]

Exactly. The shop is crap.

[@scottizenberg]

It's a shame the repair shop broke the back glass. I'm curious how long the repair would have taken if they didn't mess up..

[@subieracer005]

LOL this comment is a joke.. So many people have no clue about what really goes into a repair.. glass is glued in and you have to cut it out.. 50/50 it breaks..

[@chrisevans936]

ben trujillo still a valid question

[@subieracer005]

@@chrisevans936 depends on who makes the glass. it's too big to ship via air.. so it has to come by truck or rail.. prob 10-14 business days.. just wait till you have to order a Audi part that has to be made and shipped from Germany. haha.. that's 3 months for a door trim panel.

[@gcscr]

ben trujillo Tesla fanboy detected. My ‘17 A7 was fixed is a couple of weeks. Stop licking Trump’s ass so you can get your green card.

[@drivejapan6293]

@@subieracer005 I think you missed the point of the question. How long would it have taken if the glass did not break? Think that over for a second. Also 50/50 is bad odds on breaking a window if you are a professional with the proper tools.

[@Zanoviz]

That's rediculous I own a 2009 Pontiac G8 and I needed a rear panel of glass for the door because mine shattered and I had ordered from the Holden manufacturer in Australia because that's where my car comes from and it took about 4-7 days to arrive, and that's from AUSTRALIA and I live in Texas U.S.

[@davidck1]

imagine how screwed all Tesla owners will be when the company declares bankruptcy

[@frapeyou]

the odds of Tesla are going bankrupt are very small, like ford or the other big auto manufacturers are probably going bankrupt before Tesla (check back in 10 years to this comment)

[@davidck1]

@@frapeyou they are already bankrupt just didn't declare it yet now all real auto makers are rolling out electric vehicles Tesla is screwed ...

[@davidck1]

@@frapeyou the bond market is getting nervous about Tesla going bankrupt. Tesla shares are down 50% from their 52-week high last December. Massive Losses & Tens of Billions Of Dollars In Debt ... Tesla has no “moat” of any kind; i.e., nothing meaningfully proprietary in terms of electric car design or technology, while existing automakers-unlike Tesla­-have a decades-long “experience moat” of knowing how to mass-produce, distribute and service high-quality cars consistently and profitably. Tesla is now a “busted growth story”; demand for its existing models has peaked and it will have to raise billions of dollars to produce new ones in a soon-to-be saturated market. Tesla is losing a ton of money with a terrible balance sheet while confronting massive competition in every aspect of its business. Elon Musk is extremely untrustworthy.

[@frapeyou]

@@davidck1 they cant even compare with the 2012 car they came out with, they dont have a bunch of charging places and they dont have the range, plus self driving/autopilot, they are at minimum 3 to 5 years behind tesla

[@davidck1]

@@frapeyou Tesla is only ahead because it started earlier but in that long time it was unable to sort out its problems cuz it is not a real car manufacturer. people want real quality Dependable Vehicles which Tesla does not produce...

[@JohnAnderson-km1fb]

I can imagine that insurance companies will increase rates through the roof to cover Tesla’s outrageous repair costs. Competition works every time it is tried, so with all the new EV choices coming soon Tesla will either fix their issues or go out of business.

[@jonnyo2121]

Insurance cos are already skyrocketing premiums for Teslas for this very reason. And you'd be amazed at what constitutes a "totaled" Tesla (doesn't take much). It's why Tesla claimed they were going to offer their own insurance, to quiet the fever pitch of customers freaking out over rising premiums.

[@rkan2]

Tesla should really start allowing 3rd party repair as said by ingineerix on Rich Rebuilds' channel...

[@mrchoi123]

Hey TFL, I have a video suggestion. Test the suspension now and then test it again after a few thousand miles. Test the dampers on an actual shock dyno. Mine is getting softer but Tesla says it’s normal. It’s not normal but I don’t have a way to test it to provide qualitative data. Thanks.

[@TechForumTesla]

I have 46,000 miles in my car with no suspension difference noticed and I carry several hundred pounds of equipment in my car too. Your comment is wrong

[@mrchoi123]

@@TechForumTesla how is my comment wrong? My suspension has gotten softer. I would love to test them to provide you and Tesla the data but I do not have the equipment to do so. Any suggestions?

[@-jovoc]

Model 4 will be out before you get your 3 repaired.

[@JM-wd3dk]

That's not how the naming scheme work but i get what you mean. Lol Tesla Model S/3/X/Y

[@RobsRantsOfficial]

To be fair, the back glass is the largest piece of single glass on like any car. This is a pretty unfortunate scenario because I've heard quite the opposite from a lot of Tesla owners servicing MUCH greater problem. They are expanding and delivering so much, things can get hectic. but also check out this video, it would shock you compared to your service experience. /watch?v=d7X1mJEdkQI

[@troyx0]

I do appreciate your continued reporting on the model 3 issues. I had seriously considered buying one. I'm at the point where I'm about to change my mind. Tommy's accident with the Tesla was a blessing in disguise for us viewers.

[@joelkalka4817]

Tommy: It's not a windshield, per se. Everyone: Shut up, Tommy, this is all your fault. lol

[@RN-lo6ti]

Joel Kalka finally someone states the obvious!

[@michaelfletcher1224]

😂🤣😂

[@chadrost1]

I am now leaning my frustration towards the repair shop. They are responsible for that order mistake most likely.

[@pbasswil]

It's entirely possible. But honestly, how could you, a viewer, possibly know who made the error??

[@MrCarCrazy]

Damn man, super disappointing! Amazing they broke the glass and possibly ordered the wrong one. Unbiased doesn’t exist. But that’s quite the horrid experience.

[@KurterinoVD]

That is true, we will never know if they ordered the wrong one or if Tesla really shipped the wrong one, as they claim (unless they show us the order confirmation). Since Tesla already has a bad reputation, it would certainly be easy to claim that it's Tesla's fault, and no one will doubt it.

[@leegoodson8430]

Honestly this body shop seems weird, how can they break a rear glass? Do they care about car parts or not

[@MrCarCrazy]

Lee Goodson removing glass from cars without breaking is a challenge. However Rich rebuilds was able to do it on a Tesla model 3. So it’s entirely possible.

[@CFG39]

Lee Goodson I'm suspect AF about this body shop they've gone to. I can't understand how they broke not one, but two windshields, supposedly received the wrong replacement part, etc. I get it's frustrating to have a car in shop for a long time to get repaired, but it's not a Tesla only problem. I had to have my engine replaced by VW in a new GTI 2 years ago. It took over two months. I ended up having them buy it back from me, but parts availability can be an issue with any car.

[@MonsterSound.Bradley]

@@MrCarCrazy Simone Giertz removed the rear glass on her Model 3 successfully too, for her Truckla. Just sayin'

[@AlMenard]

I just took delivery of my Model 3 DM. I have been following this story and TFL for some time. I totally get the emotions. The enjoyment seen in the videos of you guys driving the car is inversely suffered to the Nth degree in frustration and anger. Something you want to like so much causes such pain. I went ahead and ordered anyway. Could not stop myself. I do have a second vehicle should the worse case happen. But I wanted one so bad. Will keep fingers crossed and hope over the next year or so thing s get better and this will be but a bad past memory of the history of the Model 3 and Teslas in general. Hope to see you in the car again soon guys.

[@1sheinz]

I do think you'd had a better experiance if you'd taken your 3 to tesla rather than this shop. Damage done by the shop IS THE SHOPS PROBLEM not yours of your insurances. Been in the auto glass industry 35 years and if, you damage any part of a customers vehicle it is the shops responsiblity to repair at the shops expence.