Delivering For A Supermarket At Christmas!

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[@michaelarcher6278]

I worked for Asda for nearly 43 years in a store on the South Coast. Interesting to see this part of the operation. Christmas in retail is a very difficult time of the year, not appreciated by most folks. Thankfully I am now retired so can just be like all the other customers. Merry Christmas and thanks for all the entertainment this last year .

[@coopa2002]

The warehouses are chaos in what we call peak week (18th-23rd December) and last week the stores were knocking back freezer stuff because they couldn't hold it all

[@BigDavie2000]

30 years on the back door for Asda here. This year has definitely been the worst I've seen it. My store has stock everywhere, untouched delivery pallets from over a week ago. Luckily we have been able to store all temperature controlled stock correctly but it was tight. I put it down to lack of staff with Christmas temps lasting a shift or two then go AWOL. Processes are being skipped which results in the wrong stock coming in and leaving some shelves empty. On the wait Luke had at the store, I would imagine it was the store playing Tetris with pallets trying to make space. I bet that pallet of Bud and the pallet of Proseco (white boxes) went straight out on the shop floor and would be half stripped by the time it reached the booze aisles.

[@almostanengineer]

@@coopa2002 they tried sending out frozen on pallets, we just went ‘nope, take it back, we’ll have it tomorrow on cages’ 😂

[@almostanengineer]

@@BigDavie2000 I’ll second this, we ended up putting ambient deliveries in the HS loading bays as it was the only covered space we had left this year, and that included the 110 high bay pallet spaces. - we just about managed to keep bulk beers on sale, and there were huge areas like crackers that we were massively short on this year.

[@Nabby933]

@@almostanengineer is funny u say that we had one whole bay of crackers gone in our store i do POD/CNC stuff but i need to get my DL to drive been out about 5 times on the van and it seems so easy just chilling with the drivers

[@aquanick2001]

35:08 - Absolutely right, waiting time is POA not break, so you are perfectly entitled to have a break where you choose (waste a bit of time so the 2nd run gets knocked on the head) sorted 👍🏻 Sometimes you have to make a bad situation work to your own advantage. I’d do exactly the same 😉

[@davidwright793]

I remember shifts like that with Asda. So much time wasting, so much ineficiency, so much frustration. Glad I'm retired but enjoyed watching!

[@philsMLC]

When I did traction work out of Didcot we were allowed to park overnight in their car park, access to canteen, showers, etc. Top job.

[@bluecardholder]

When I worked at Sainsbury's the drivers never unloaded the trucks - the driver parked up, handed over his keys and the warehouse staff unloaded and reloaded with waste and returns.

[@almostanengineer]

Yet people wonder why Sainsbury’s is more expensive 😅

[@damianfletcher4690]

Your lucky mate every time I delivered to sainsburys I always had to help unload and reload

[@justanothercourier]

I used to work in a supermarket warehouse myself and later in an RDC for the same supermarket so got to see both sides of the coin. You're lucky the one you're at seems well run and productive, many aren't. I really don't envy wagon drivers delivering to a lot of stores. The smaller ones usually have openings that some bicycles would struggle to get through and as you highlighted it can sometimes take you an age to even get in the first place due to the chaos in store. The old supermarket I worked in stopped wagon deliveries during the night as it was located in a housing estate (which was built after the store)... Some of the residents complained about being kept awake at night by the fridges on the wagons so the useless store management instead of telling them to politely do one and stop moaning caved in and stopped the deliveries. This in turn would cause stock shortages during the day sometimes due to the online orders being picked at night. And when a delivery did come in at 8am the following morning meant chaos ensued in both the front and back of the store... Anyway rant over, seems like you're enjoying yourself bud so keep it up. Long time lurker on your channel here.

[@SpudderRail]

19:48 Typical range rover driver... "I'm in a range rover, I can park where I want"

[@davidbarton3106]

Thank you Luke for all the great videos,I now live in Thailand and your videos keep me in touch with England ,I hope you and the family have a great 2023 ,all the best

[@glynlewis3424]

Used to deliver for Tesco out of Crick and the wait you had at Farnborough was common at Christmas as the management wanted the stores rammed with goods and the poor old back door man had nowhere to put it! Hope you had a good Christmas Luke and here's to a great New Year.

[@TheParad0xical]

As an ASDA driver got to say that's a pretty average day for us. Netflix gets some hammer in my working day!

[@johnnytyrrell7060]

Your 100% Right to take your break because while you where waiting you chould not go away from the truck for 45 min's to get something to eat in case they called you to drive in so you had to stay there on standby and that is work

[@krzysztofbartkowiak6325]

POA

[@CubejamF1]

They make the drivers unload the wagons at ASDA? I work on the backdoor for another supermarket and we do it all ourselves, the driver doesn't have to do anything... and definitely not using a manual truck.

[@CubejamF1]

@@sebboffey6737 nah, a different one. The drivers do help with the cages though. Just not the pallets. Everything onnthe trailer is auto accepted whennit gets to the store so no scanning each thing

[@andyellis307]

They are all like that Luke I did 18 years for a certain food shop distribution is all the same. I've been a truck driver some 30 years been watching your good self a few years now enjoy your content. After a car accident my back I'd screwed unable to get back into a truck again but watching you keeps a fond memory of my time behind the wheel going . Happy New Year buddy

[@sophiedolman2230]

I've been there many times, not a driver, but a contractor for their vehicle telematics. They are probably the best distribution centre I visit. So laid back, so friendly. I really enjoy my visits to Didcot!

[@johndean7522]

Merry Christmas To you and family Luke, hope to see more videos in 2023 keep up the good work. Love watching your vlogs

[@louker05]

I have never watched any HGV drivers on KZbin but yours got recommended.. good watch and all the best brother

[@paulmulks]

Merry Crimbo Luke, hope you and your family have a good one! All the best for 2023 🍻

[@csruane]

Merry Christmas and Womderful 2023 to all and yours.

[@deejayy2k]

as someone who works for another supermarket its interesting to see how asda do it, having to scan every DU barcode and with a manual pallet truck sounds like a right ballache, glad ours get auto accepted so all we have to do is unload the trailer.

[@liamrobinsonsanchez]

It’s not actually he drivers responsibility to scan the pallets at store but a lot of us didcot drivers will offer to do so to help out. Also every store has an electric pallet truck for Asda drivers to use.

[@almostanengineer]

It’s not the drivers job to do that, and most stores have scissor lifts and PPTs, sadly the contract drivers aren’t signed off to use them.

[@johnwhitehouse9885]

Thank you Luke great video as always. And again interesting. Thank you All to say now. Thanks for all. Past videos. So Wishing you and your family the very best for 2023 Stay safe and Take care.

[@LeyenaZoey]

Will say it again: Have a great Christmas Luke, and a very nice new year!

[@lukecinahgv]

Thanks, you too!

[@isoghai2061]

Did 20 years for Asda and you are so right about those dodgy palettes....

[@Brandon25043]

Loved it when our delivery turned up my frozen was on pallets, so when I arrived for my shift, I had to work the frozen but I didn't even have a pallet truck/pump truck... Welcome to asda

[@yonmons]

Been a pleasure riding shotgun throughout the year with you Luke certainly clocked up some miles. Here’s to 2023 🍺 and more trips within the UK 👍

[@tommahoney7940]

Great videos Luke,all the very best to you and your family,all the best for 2023.

[@LA-fr7fx]

Thank you for all your vlogs in 2022 - they provide so much entertainment, to so many people - Merry Christmas Luke 👍👍

[@Mitchellmotor]

Thanks for all the vlogs! at 35:30 you talk about the break. By Law waiting is no break because you do not have the time in your own hands.. you can not freely go where you want to go. so it is not counted as a break

[@50mi55ile]

It should be counted as period of availability

[@aquanick2001]

Although if Luke didn’t switch it to a 15 minute break at some point before 1300, he will get a 6 hour WTD infringement. If it was me I’d have flicked it onto break for 15 as soon as they said there would be a delay. Then went and had a proper break later like Luke did.

[@Spinner_70]

Well done Luke I used to do Iceland stores 2/3 a day, Good Luck & Happy New Year to you & Family 👏💪💯

[@FK-zr9fn]

Used to do the same as you regarding taking breaks. Your break should be used to do anything you want to do. Merry Christmas 👍

[@robk3868]

Seasons greetings to you Luke and your family, enjoying all your videos, Keep up the good work

[@raydebbiemcdonald3208]

Surprised the doors weren't sealed for security. Hope you had a great Christmas. Good luck for 2023.

[@aquanick2001]

The safety of the load is the drivers responsibility and we have to check that everything is secure and strapped properly. If it’s not to the drivers satisfaction then we can refuse to take the load. That’s why it’s not sealed.

[@Robert.S459]

Wishing you and your family a very Merry Christmas and a Happy New Year.

[@lukecinahgv]

Same to you!

[@phillipsiviter2024]

Wishing you and your family a great Christmas and a happy new year Luke.

[@davehughes6501]

Only time i have waited 4 or more hours to be tipped, is when there has been other wagons waiting before me(ambient, milk etc..) That backdoor guy took the piss. I'd have also give him that scanner back, thats their job not the drivers.

[@petejones9755]

Re scanner - I'd have said "me no understanding, me from Poland." It's worked for me several times 😂

[@maxmacpherson1957]

Looking forward to continuing to follow in 2023 and if I remember correctly your employers are moving to a new yard so that will give us something to look forward to. Hope you and your family enjoy the festive break.

[@markm-ci6rj]

Some secrtets not many people know, Asda sell food and drink, they even have cafes ar some stores 🙂

[@tinaannvyze7966]

Bless you for your patience can't believe Asda made you wait so long

[@ericwalsh3200]

A lot of supermarkets used to give you the front door address not the loading bay you'd often see trucks turning round in the car park

[@michaelstaunton1632]

Merry Christmas to you & family have a nice time 🎄🤶👍

[@CraftySniper]

15 years I used to work at a ASDA store warehouse. Oh how I do not miss the mess that is ASDA haha

[@gibgrth]

Luke hope you and your family have a great Christmas and a happy new year! Looking forward to your vlogs in 2023 Thank you

[@JINNYJANNY]

Happy new year such an insight into the world of supermarket deliveries

[@adamor32]

I currently work at ASDA and I have never seen the driver scanning the pallets.. In my store we have a warehouse guy who unloads, loads and scans the pallets. The drivers do help at times but we scan

[@lukecinahgv]

I was asked if I can do it. I said I wasn’t trained to use it, he said it’s easy (to be fair it is) but yea. Seems he just didn’t want to do his job 😂.

[@pauljohnson2843]

Merry Christmas and a Happy New Year Luke and all of your family and friends 🎉🎉

[@ShensoB]

Another great vid Luke. Supermarkets don’t worry you are sitting outside 2/3/4/ hours. They don’t look on making a profit from their haulage, it’s a just a means to an end. I’ve run past RDC’s empty on my way back to the depot while they send empty trucks from my depot to pick up pallets/cages. Planning can be archaic. Happy New Year to you and yours…Keep those lovely vids coming bud.

[@markwillis7654]

Happy new year to you and family Enjoy ☘️👍☘️

[@paulcarter15]

Another great video luke enjoy your time off with family

[@kevinsmoother]

I can't believe that store kept you waiting for 3 hours to offload. Surely the depot can message the store so they have people ready for it. Have a nice Christmas

[@markm-ci6rj]

I wonder if Luke rang them up and let them know he was waiting?

[@SuperBigblue19]

They don't pay them enough to care?

[@tilerman]

@@SuperBigblue19 And that's exactly what it boils down to. I used to work in goods inwards in a busy yard a few years back and the majority of the guys didn't give a toss. No sense of urgency, no discipline, no respect for others, just bone idle and lazy. 3 hours is outrageous and just not fair. I really feel for luke here.

[@nick4995]

dont deserve deliveries arsesholes

[@almostanengineer]

@@tilerman that’s an unfair comment, there are loads of stores with great warehouse teams, and guys who hate making the drivers wait, it’s not always down to them, as an example, we regularly get planned an ambient at 04:30, at that time in the morning, we have a chilled wagon on the bay, a milk wagon in the que, three bread wagons dropping by as and when, sadly the ambient isn’t as high a priority as it gets marshalled until later that night, but the chilled etc needs to be worked before 8am. Most of the issues stores have are down to the planning team not listening to the stores requests, or planning multiple loads within a short space of time. For example, I had 3 ambient, a chilled and a George all planned within the same 2 hour time period, you can take a guess how that turned out.

[@marionward7672]

I hope you and you're had a lovely Christmas day and wish you a very happy New year

[@markharris6507]

Fantastic video yet again and looking forward to watching your adventures in 2023. Merry Xmas to you and your family Luke hope you all have a brilliant festive period 👍

[@phil3740]

Those tri-part green labels...we remove one part and affix to the paperwork or even a sheet of A4, so we have a record of each one scanned. Eliminates any discrepancies, but always check pallet for more than one label.

[@birdman1977]

Just catching up on old video's as no new one. I used to wonder why agency drivers loved me, but ASDA drivers hated me at asda. I always sent the drivers on a 15 minute break and tip the lorry myself. Agency drivers used to thank me for getting them in quick and back out. Where ASDA own drivers always moaned I was to fast. That waiting outside stopped them having to do other runs.

[@alanwood4968]

Merry Christmas to you and your family and thank you for all your blogs.

[@jonworthing7467]

Hope you had a good Christmas with the family Luke. And a happy new year to you and family.

[@mikeowen1192]

I worked as a driver for Asda and could use there store canteen's at discounted rates was a crap job especially when I was forced onto 1am starts on store deliverys where you had a keys for back gates tip yourself cages put in there fridges and reload full load of empty cages off a scissor lift my rest days being Tuesday Wednesday normal shift mi 12 hours this was at Wigan RDC run by wincanton where mates got different treatment I had to leave as I was like walking dead. Never shopped there since

[@glasgowbhoy8711]

Could you explain how the pay works when u need to sit about for hours and work multi days and stuff

[@CoblatPlayz]

Really enjoyed your videos this year bud. Merry Christmas will continue to enjoy them next year

[@TheCeredigionMotorcyclist]

Merry Christmas Luke, love watching your KZbin channel!

[@MrTerryb1956]

Hope you and the family had a great Christmas , enjoyed following you this year keep up the great content .

[@Connor8ness]

Merry Christmas luke and to all your family Great video as always! By the time you where to unloading the delivery and had the device scanning everything you could just tell yiu where wanting out of there and home 🤣🤣

[@terryharris9631]

i wish you and your family a good new year you deserve it luke

[@RussWWFC]

I work in the High Wycombe store and was in the warehouse for over a decade. Best place to work in the store I think, but nice to see things from your end. Didcot not the most reliable depot from what I remember but had good craic with the drivers.

[@Inacio7]

What symbol do you put on your tachograph when you wait so long to make the delivery? ⚒️ hammers ??? Any ideas I’m a new driver

[@lukecinahgv]

Yes, the hammers, otherwise known as other work

[@Inacio7]

@@lukecinahgv when do you use the Available symbol?

[@lukecinahgv]

Available for work, otherwise known as POA, can be used if you know how long your wait is it going to be. Technically I could’ve use that as he said it would’ve been an hour and a half. I personally had no real reason to use it. I’m paid by the day. I didn’t need to reduce my working hours. I would only ever really use it if I knew I was gonna be waiting more than three hours in order to get a split rest in.

[@Inacio7]

@@lukecinahgv thank you so much your the Best 👍👍

[@redzed40]

Asda in Farnborough, not far from me Luke, worked at the airfield for 42 years..retired now

[@colinmaynard2879]

Thanks for your hard work including reposting this episode…great to have the sound caught up with the pictures.

[@billypoole2803]

Wouldn’t have spent my Christmas Day any differently, have a good break luke, see you in 2023 🎉

[@musamohammedevans900]

Glad I packed up and retired early. Was driving for Travis Perkins I. London

[@roadrunner6320]

Merry Christmas, Luke and a Great New Year!

[@studiosoftmorecambe6879]

You would think they would give you an indication of how log your wait is, that is what sensibility does. If there is a delay, they give you a canteen pass and get what you want.

[@MrDbone75]

A very merry Christmas to you all from Wellington Somerset

[@PropBoyGinge]

I've delivered to that Asda store as an agency driver. Luckily it wasn't at Christmas so went in and out inside an hour. The longest I've waited at Christmas was 5 1/2 hours at Asda Watford.

[@regtimmins1944]

I loved the 12 days of Christmas 🌲 from you and your trucker buddy's

[@gerryduffy6700]

Merry Christmas to you and your family Luke. Great vlog as usual

[@gordon7470]

Merry Christmas Luke and see you in the New Year. Have a good one mate 👍👍

[@stum8374]

Merry Christmas luke enjoy a bit of rest.

[@lukecinahgv]

Thanks, you too!

[@richardtalbot8769]

the stores gets an estimated time of delivery for all the days deliveries it comes down every morning if they lorry is running late the store is updated - one driver said his paperwork had the delivivery time on it when i asked why there were always lorries parked in a layby on the way to our store. A good warehouse team will move stuff to get the lorry emptied and back to depot. our store is about 120miles from the depot. as to the break - you were parked outside a rather large supermarket with a KFC in it.

[@almostanengineer]

Luke was using a contract unit, so it wouldn’t have been showing an accurate time on Microlise, so even though it would have shown a planned time, the actual time would have been put by hours, and constantly getting later and later.

[@steventhomas2889]

They know exactly what time your coming as the microlise system will tell them to the minute , obviously they never bothered to check them

[@marktucker208]

Man I wish there was somewhere you can go and pay like £100 for an hour with an instructor to drive a truck in a big open space so you can try it out before deciding if you want to spend all the money on training. I’ve been wanting to start for like a year now but I’m put off by things like reversing, driving in traffic, actually being able to control the trailer during normal driving

[@BobMc87]

I've been driving trucks for a long time now, see if someone said to me "You have to drive somewhere you've never been before! What do you want to drive?" I'd pick a truck and trailer every time! Once you get used to them they are great. I'm sure there are places like you mentioned, I'm sure I've seen them before. But there are many other things to consider, other than the actual driving of the truck.

[@jasonrussell5521]

Thanks for the vlogs Luke! Gave me a good amount of inspiration and confidence to be a HGV driver! Happy Christmas 🤝

[@James5377]

I used to do Asda there and at the old depot on south mead and I used to do Tesco

[@Paul-tu2rx]

Great video keep them coming have a great Christmas Luke with you family look forward to 2023 stay safe 👍

[@keithsmith8378]

Happy Christmas luke to you and your family love the videos have been watching from the start

[@davidstubbs8451]

All the best mate I've been following you since you started and still enjoy the v.ogs have a brilliant new year with your family

[@DRIFTDISEASE]

Happy new year luke!! Happy holiday and new year to you and your family!! Love from singapore!

[@davidtrevallion796]

Merry Christmas Luke and a happy New Year to you

[@truckmonkey8777]

I've been to Didcot to drop mobile platforms off and they are really friendly and the shunter driver helped me last time I was there in where poor bloke on security desk gave me rubbish directions. Cheers for all the videos bro been a joy watching ya this past year I have achieved my dream and became a hgv driver this year and am enjoying life on the road. I'll be vlogging myself next year now I habe my own truck. Cheers dude!! 👍

[@andrewt1073]

I drive for asda out of a chilled depot. 4 hours is ridiculous, you should of rung the depot. Also it’s not your job to scan the pallets. If you aren’t told tho then I guess you don’t know. Hope you had a good Xmas!

[@paulwaterhouse4894]

Hello Luke, loved the vlog. First time I have watched you, saw you on the Christmas song vlog Jay did. Will watch your vlogs in 2023 all the best to you.

[@lukecinahgv]

Cheers Paul . Hope you had a good Christmas

[@kevhunta]

you have had trouble with your eye for a lot of years looks a bit better ,and keep the vids coming Luke they are class and merry Christmas

[@jamie123b]

Do you take anything to make use of the down time? Like iPad to watch Netflix, or laptop to do any other work etc

[@kimbo0000100]

hope your eye better soon your good drive luke mate keep safe

[@Harry-qu7vg]

I love waiting around for hours. Means I get paid £15/hr to play Elden Ring on me Steamdeck, suits me fine 😁 I recommend one to any trucker who likes PC gaming.

[@SideshowBob44]

Not to mention the thousands of older games you can emulate.

[@joshmaggooo7140]

Legend

[@billyhgvuk]

Hey Luke! Merry Christmas to you too buddy. I hope you and your family have a great Christmas and happy new year 👍🥳

[@golum789]

Merry Christmas Luke hope you and the family have a good one.

[@freddienz]

Merry Christmas to you and your family Luke, from Christchurch, New Zealand. . Still enjoying your VLogs, and have started following some of your offsiders. :)

[@PotRipp3r]

I’m jealous of your location. Trying to emigrate there. I’m a truck driver at the didcot depot he was at.

[@Fieldsonyoutube]

Would waiting outside a drop not be classed as other work, as technically you could be called in at any time?

[@lukecinahgv]

Could be

[@ryan-574]

Wow is Asda outdated or something? Scanning stock in? Waiting till they're ready to tip over 2+ hours? As someone that works for the supermarket with the orange name , we're happy to see deliveries way earlier than expected! Seems they got their sh*t the wrong way round.

[@almostanengineer]

It’s not normally this bad, some stores struggled over the Christmas period with space constraints, this one seems particularly bad, the longest I’ve had a driver waiting is 2.5 hours, only because he arrived just after another decker, and that was a full 44 unload, and both decks with returns. By scanning each container we have caught tons of missing pallets, it normally turns out to still be at the depot and appears on the next load, but it’s essential as far as I’m concerned, scanning a single barcode seems silly to me.

[@ryan-574]

@@almostanengineer But it's 2023, everything is automated from it being picked to being loaded to being unloaded. Get handed your delivery report when the trailer arrives, count how many you have and count how many you take off. No scanning, no checking barcodes etc. Seems so outdated

[@WhataloadofRUBBISH]

I can’t believe that they don’t give you a motorised pallet truck. All Lidl stores have them when we use to unload at stores.

[@almostanengineer]

We have them, but contractors aren’t signed off on them, probably a good thing given some of the contractors I’ve seen use them 😅

[@marcusg2703]

If He was offloading onto a scissor lift, maybe. But He was being offloaded by a forklift so no way to put an electric truck up there. I used to deliver milk there and that was always off the taillift.

[@leelizington9501]

@@marcusg2703 the policy for putting the electric power truck on and off the back of the trailer is with the cage lifter forklift attachment,but Luke pointed out in another comment he isn't signed off for using the electrics.

[@marcusg2703]

@@leelizington9501 So, they won't allow him to use an electric truck, quoting health and safety but use something not designed for the job to lift them on and off trailers?

[@almostanengineer]

@@marcusg2703 most stores with forklifts also have cage lifters that can be used to lift PPTs onto the back of the trailers, so it’s always a possibility, it’s an insurance thing more than anything.

[@philipgledhill7227]

I Luke hope you are well and ready for Christmas now that you have got finished. Brilliant vlog buddy as usual.working for Asda's you could of got a game of snooker or some games of pool in while you were waiting. It sounds a brilliant place to work for just hope they ask you back next year buddy. Have a brilliant festive season buddy and good luck for the 2023 year phil. 🎅😁🤘🍀👍

[@craigsterrrr]

Merry Christmas Luke! keep up the great work been following since youre tarmac vlogs! have a great time with family see you next year!