What We Say Matters: Language that Respects the Individual and Imparts Hope with Coach Beverly

Visit our website at www.DiabetesEd.net for our full catalog of resources for Diabetes Educators.
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What we say matters.
As educators, advocates, spouses, friends, and providers, our use of language can deeply affect the self-view of people living with diabetes every day.
Intentional communication is a powerful tool that can uncover trauma, identify barriers, and move both the provider and person with diabetes toward a greater understanding of the issues involved.
The language used in the health care setting is immensely important in determining trust, mutual respect, and meaningful long-term relationships.
-Let’s lift people through our commitment to careful listening.
-Let’s choose a language that is person-centered and free from judgment.
-Let’s empower our interactions by identifying and addressing trauma and the impact of social determinants.
-Many people with diabetes have experienced injustice, trauma, and marginalization, and are often struggling with feelings of shame and blame.
Instructor: Coach Beverly Thomassian RN, MPH, CDCES, BC-ADM is a working educator who has passed her CDCES Exam six times. She is a nationally recognized diabetes expert for over 25 years. She is an Associate Clinical Professor at UCSF, a working educator and a nationally recognized diabetes expert.
Visit our website at www.DiabetesEd.net for our full catalog of resources for Diabetes Educators.
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