Difficult Conversations Made Easy | Joy Baldridge | TEDxUCCI

Difficult conversations are hard ‐ knowing the right words to use to defuse inevitable tensions makes
them easier.
Words matter more now than ever. Globally and locally, our lives, societies and universe are directly impacted by the words that we use at every point when connecting and communicating with one another.
Whether the communication is verbal via face‐to‐face/or on the phone, or electronic via email and social media, society is becoming more and more careless about word choice. This carelessness leads to hurtful, demoralizing and at times tragically devastating consequences. Words matter and everyone needs to know how. Joy Baldridge is a renown self‐management expert who helps the best companies in the world become even
better at increasing revenue and productivity while decreasing stress and frustration. She began her
speaking and training career at birth. She was born into a family of driven entrepreneurs and dynamic
educators. Her parents founded the Baldridge Learning Center in 1956. Her first official speaking
engagement was at the White House, at the age of 19. She got there by cold calling the president.
In 1992, Joy founded Baldridge Seminars International, a professional development organization that
focuses on management, leadership, sales, communication and priority management skill development.
In her seminar and keynote presentations Joy shares innovative ways to adapt to change while
increasing revenue, productivity and profitability. Her keynote presentations and seminars are highly
entertaining, extremely informative and completely customized. They are known for producing
immediate, positive, and tangible results. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx

[@frankcwf]

She definitely has a unique way of presentation! Her messages and philosophy are very profound, yet they are delivered in a kindergarten fashion which makes it surprisingly easy to understand and remember. Great presenter!

[@Channel-bj1nz]

She reminds me of a real-life Phoebe Buffay. Great presentation!

[@doctorgonzo5358]

Smelly caaaat oh smelly cat

[@folabiakin1]

I didn't like how it started, but she grew on me as she went along. Made a lot of sense. Great talk with useful insights.

[@karmataozen]

same bud, but I kept listening and I am "glad" I did! :)

[@JoyBaldridge]

Thanks! I'm glad you stuck with it! Keep using the skills.

[@TheCrisses]

Yeah, it seemed cheesy - but it grew on me too. And as long as I let the other people I send to it know hopefully they'll get past that also.

[@chev0804]

Love the presentation. I enjoyed listening. My new affirmation "it will never be yesterday".

[@jerictaborn1694]

This should have substantially more views.

[@karmataozen]

She kinda annoyed me when she started, but I read a few of the comments. Continued to listen and learned why I was so judgmental! Keep listening, you will be "glad" you did.

[@JoyBaldridge]

Thanks for sticking with it Todd. Keep spreading and sharing the JOY!

[@odkbull]

Thank you, Joy! Just discovered this presentation! Bob is genius! Appreciate you!

[@CarrieMWill]

So good!! This one makes my favorite ted talks playlist! So helpful! I realized that I am driven and my boyfriend is helpful, I’m factual and he is social!!

[@JoyBaldridge]

Hi Carrie, Somehow I just saw your comment. So happy I made your favorite TED talk play list! Please keep spreading the JOY!

[@HiroRavenVideos]

She's smiling although out the video and it makes me happy too.

[@dzenifere]

The best presentation I've heard so far! Very clear and fun!

[@michellespeaks5165]

I could listen this all day. I love the topic and how you delivered it with ease which compliments the topic. Joy rox!!!❤❤❤

[@JoyBaldridge]

Thanks Michelle! I so appreciate your comments. Keep sharing the JOY! All the best in 2020!

[@sierrah.9922]

So happy I found this presentation, awesome information and presentation 👏🏽

[@PorscheMaria]

What a creative perception of navigating through life. Thanks JOY.

[@marysullivan7921]

I loved Joy's Tedx talk! Her strategies are so brilliant and yet so simple to remember! I am going to start putting these into practice now so I can improve my relationships! Thank you Joy!

[@JoyBaldridge]

Thanks Mary!

[@maryasha6826]

This is amazing, thank you 🤗

[@nadersafipour5003]

The era of integrity and strong character is over. Update: Simply, Brilliant!

[@skyhart615]

This was a lovely ted talk . Really enjoyed it and learned pretty valuable human nature 😊👍

[@katywaldrop5036]

Great job, I will remember this forever!😄❤

[@JohnSmith86132]

This is actually great advice!

[@vanessaalexander766]

Very useful advice that l can start implementing straight away not only in work but also in every day life. Great 👍 talk love ❤️ it. THANK YOU 🙏

[@darlenewilliams5993]

She's phenomenal!

[@paulinabarnas8475]

Joy - this is what I feel when I listen to you Joy

[@RachelPlews]

Thanks for this talk - I love Bob's AFA - Always flexible and adaptable! This will help me!

[@JoyBaldridge]

So happy this will help you! Bob's the BEST!

[@shawnellemartineaux6212]

I love her. This never gets old.

[@JoyBaldridge]

Thanks! Nice to be loved:)

[@shawnellemartineaux6212]

@@JoyBaldridge nice to laugh!

[@johnkim7802]

Such a good chat here.... It's always good to remember and practice awareness on how simple things can change the nature and key of conversations!

[@BilalAhmad-qc2ul]

You are an amazing person ❤

[@hiddens2346]

*Velvet hammer phrases-* 1. Noticed & wondering 2. Likelyhood & when 3. Really? *Types of people-* 1. Social (being amazing) 2. Factual (being right) 3. Helpful (keep asking what uou want till you say yes) 4. Driven (not expressive, goal oriented) -be aware of them and their language. -even a little usage of the languages makes a difference. *4 core human emotions-* Mad Glad - (you must: Rest, Exercise Nutrition, Thougts) Sad Scared -"It will never be yesterday" - start fresh *_BE FLEXIBLE AND ADAPTABLE_*

[@JoyBaldridge]

Syed Mohammed Faizuddin great summary!

[@JoyBaldridge]

Thanks for watching and commenting! Please share to help spread the joy!

[@houseofcharm4751]

Thanks 👍

[@glendahunt9207]

Thank you

[@cincinnatislider]

Just me, or is the audio super-low?

[@taracollalti4368]

This was so so good and insightful - simply amazing ;)

[@JoyBaldridge]

Thanks Tara! So glad you enjoyed my TEDx Talk! 2020 is a great year to be AFA! Always Flexible and Adaptable! Like BOB

[@somegurl7063]

This was a joy to watch 🙂

[@healmehealthy814]

Loved this one!

[@JoyBaldridge]

Thanks!

[@heartworkbykitty7933]

This needs to go viral hilarious

[@JoyBaldridge]

Would LOVE to go viral! If only I knew how! Please feel free to share and keep spreading the JOY! Happy New Year!

[@AnasChemmala]

❤❤❤

[@malaikakarim7837]

She reminds me of the woman who played Phoebe’s mom at the beach

[@ChandlerKryst]

@Joy Baldridge you’re amazing! Loved this! Does this pull from enneagram and MTBI? If so, would they be good places to further explore communication techniques such as these?

[@JoyBaldridge]

I'm not familiar - Glad you enjoyed!

[@kidsaffirmations3814]

I love her shes like a primary teacher version of Bette Midler. :D

[@jenniferlehman3342]

Can I be all types?

[@JoyBaldridge]

Hi Jennifer, Thanks for your comment. If you think you are all 4 types you may be chameleon. Which makes you very flexible and adaptable. Are you sure you like to be AMAZING, WIN, BE RIGHT and HELPFUL? Is there any one you are less enthused about? Sometimes it's easier to tell what you are by what you are not.

[@RubyRobbins88]

The poor helpful people's explanation got all trampled by the driven speak...but maybe they don't mind.

[@JoyBaldridge]

Hilarious!

[@mickeyconnor830]

I can barely hear her 😢

[@austin4046]

Indians 1:04

[@rosepowell7512]

The succinct breath consequentially move because red syntactically fire during a omniscient factory. tense, abhorrent cemetery

[@TheSpermalan]

This was horrible

[@CocoShade]

this was helpful.