Digitally Transforming a Call Center with Cosmos and SignalR

This is a recording of the July 12, 2023 meeting.
Call Center agents have some of the hardest gigs, especially in a healthcare setting where they need to be licensed and credentialed, dealing with potentially life threatening situations. I recently worked with a group of nationally recognized agents to build a custom solution for them that allowed me to take advantage of both Cosmos as well as SignalR. It positioned them to have software that fit their business processes, rather than having to tailor their business to the shortcoming of something off-the-shelf, and will allow them to scale up to meet future business opportunities with a highly responsive database and little to no code changes.
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About the speaker
Zack Gardner
I am a Senior Consultant at Keyhole Software, currently helping reduce the costs of health care in the New York City area. As an architect, I help turn ideas into designs that can be coded and delivered on effectively.
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