Dirk Olufs - EVP & CIO at DHL Express: Architecting a Digital Future of Logistics

We had the pleasure to host Dirk Olufs, EVP & CIO at DHL Express at the panel of CIONEXT | The Fabric of Future-Proof Organizations that we hosted on the 18th of October. Now we're delighted to publish the #LeadershipDeepDive interview, full of insights from one of the biggest logistics companies in the world!
In this episode, Hendrik Deckers discussed with Dirk about DHL Express's operations, focusing on its digital and customer-centric approach, underlining the role technology plays in improving customer service in logistics. They tackled DHL's IT system evolution, emphasizing the importance of innovation in the process. Dirk also delved into the integration of new technologies to enhance DHL's delivery and tracking capabilities, underlining the role of IT in streamlining processes and ensuring efficient service delivery. He explained in detail how the IT organization is managed globally and underlined the need for standardization to support global operations effectively.
How does this logistics giant deal with the growing pace of service delivery? What new technologies are key to innovation and staying on top of the game? Watch the full interview to find out!
01:00 | Introduction
01:13 | Dirk's background
03:20 | About DHL Express
06:03 | Main business challenges
12:28 | Core IT systems
16:52 | Data centricity at DHL Express
21:13 | IT organization
23:17 | Agile & DevOps
26:29 | Cloud journey
29:53 | Connectivity and data centers
32:26 | The role of the CIO
41:43 | Managing a successful team
45:59 | Leadership style
47:22 | MBTI & personality
52:12 | Core values ​​and personal life
57:36 | Failures and successes
1:04:04 | Advice for aspiring digital leaders