Discover the Secret to Boosting Your Contact Center's Performance with Power BI!

In this video, Ben walks us through an example of how Power BI can be leveraged to increase efficiency of contact center agents by comparing their talk time on a per skill basis to their peers.
We're going to show you how to use Power BI to measure the efficiency of contact center agents. By exploring how agents are performing and measuring key performance indicators (KPIs), we can identify areas where we can improve the efficiency of our contact center operation.
If you're looking to improve the efficiency of your contact center operation, then this video is for you! By understanding how to use Power BI to measure the efficiency of your agents, you'll be able to make informed decisions about how to best allocate your resources. Thanks for watching!
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