Discover the Secrets to Healthcare CX Success | Episode 1 | Healthcare Webinar Series

Building a High-Performing Healthcare Contact Center - Redefining Patient Care for the Future | Exclusive Healthcare Webinar Series - Episode 1.
In this episode, we delve into the critical role of healthcare contact centers in delivering exceptional patient experiences. Join us as we explore healthcare contact centers' challenges and opportunities today.
We will discuss the impact of patient experience on healthcare outcomes, the importance of a strong, engaged workforce, leveraging technology to improve efficiency and patient satisfaction, building a culture of continuous improvement, and overcoming common challenges and best practices for success. Don't miss this opportunity to gain valuable insights from industry experts and learn how to transform your contact center into a patient-centric powerhouse.
0:24 Introduction to Healthcare Contact Centers
0:44 Challenges in Patient Experience
1:03 Operational Hurdles in Healthcare Contact Centers
3:07 Staffing & Recruitment Challenges
4:19 Vision for the Organization Alignment
6:01 Retention in Healthcare Contact Centers
8:26 Employee Engagement & Culture
10:23 Managing a Remote Workforce
12:50 Outsourcing & Co-sourcing Strategies
16:59 Offshore Outsourcing
18:01 Enhancing Patient Access
19:05 Technology for Improved Patient Experience
20:17 Billing & Patient Retention
21:34 AI in Contact Centers
22:21 Key Takeaways & Conclusion
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#CX #PremierBPO #Webinar #Healthcare

[@hassanali9615]

Very Insightful

[@wafahqamar590]

Very informative.

[@ArtMart786]

Agreed

[@ViralSenseStation]

Why are healthcare contact centers so pivotal in shaping the patient experience?

[@premierbpollc]

Healthcare contact centers are pivotal in shaping patient experiences. They serve as the first point of contact, offering timely assistance, addressing concerns, and ensuring smooth interactions. By prioritizing empathy, efficiency, and technological advancements, these centers can significantly enhance patient satisfaction and loyalty. Stay tuned to our webinar series for a deep dive into strategies that can revolutionize your healthcare contact center. If you need more assistance, feel free to book a free consultation here: www.premierbpo.com/contact-us/

[@ArtMart786]

Agreed 💯 👍 ​@@premierbpollc