Display FAQs on SharePoint? Here's the Secret You Must Know!

Welcome to our KZbin video on displaying frequently asked questions (FAQs) on SharePoint! In this video, we explore the powerful benefits of incorporating FAQs into your SharePoint sites, without getting into the technical details.
Are you tired of constantly answering the same questions or finding information scattered across your SharePoint intranet? Look no further! By implementing a comprehensive FAQ section, you can save time and effort for both yourself and your colleagues.
One of the primary advantages of having FAQs on your SharePoint site is the time-saving aspect. Frequently asked questions tend to revolve around common concerns or recurring inquiries. By proactively addressing these queries in a dedicated FAQ section, you can significantly reduce the need for repetitive explanations. This ensures that visitors to your SharePoint site can quickly find answers to their questions, eliminating the frustration of searching through various sources or contacting support.
Moreover, FAQs create a centralized knowledge base within your SharePoint intranet, allowing you to build a one-stop shop for all essential information. By organizing and categorizing FAQs in a user-friendly manner, you empower your colleagues to access relevant information with ease. This not only saves time but also fosters a collaborative environment where individuals can self-serve and contribute to the shared knowledge base.
Imagine the benefits of having a comprehensive FAQ section on your SharePoint site: new employees can quickly get up to speed by accessing commonly asked questions and their answers, team members can troubleshoot issues independently, and project stakeholders can easily find the information they need, all in one centralized location.
So, join us in this video as we explore the transformative power of FAQs on SharePoint. Discover how they can save time, reduce repetitive inquiries, and create a robust knowledge base for your SharePoint intranet. Don't miss out on this opportunity to enhance collaboration, streamline communication, and empower your team with easy access to information. Subscribe to our channel to stay updated on the latest SharePoint tips and tricks!
In this video I will show you a number of different ways of building out some FAQS (frequently asked questions) within your SharePoint Online.
This can be really useful for departments using SharePoint communication site templates to give information to the wider business.
If your department is always getting asked repeated questions, then this will save you time!
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[@Dougie_Wood]

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[@erkerick1]

Hi I'm from Brazil and your video help me a lot thanks.

[@Dougie_Wood]

You are welcome Erick! 👍

[@aisyahbazuki6021]

THANK YOU SO MUCH FOR THIS VIDEO!

[@Dougie_Wood]

You are welcome 🙏

[@francellyrosas]

This was a very helpful video, thank you. I had some questions, when I group the questions, it changes the order of them and I don't see a way to edit the order of questions once they are grouped. Do you know a solution for that? Is there a way to remove the (1) at the end of each question?

[@Dougie_Wood]

@@francellyrosas assuming this is in the list FAQ, you need to create a number column, then order the number column in the view.

[@Cleo23Blue]

Thanks. very helpful. Just hoping you can help on the JSON option. Is there a way to make the accordion view collapsed by default?

[@Dougie_Wood]

Not sure with the JSON option but with the sections it’s a default setting in the properties

[@karenmengel8433]

Thanks for the video. The FAQ.FORMAT.JSON files is not there anymore though. Do you know where to find it?

[@Dougie_Wood]

Hey, I’ve not had a dig through them for awhile. I’m sure something similar will still exist if you have a dig through.

[@Beetreaux8820]

This was very useful! Do you know which one of these has a better chance of being searched through? I currently have something set up with the dropdowns, but when I use the search bar at the top, even when it finds the word(s) I'm looking for, it just shows me the whole page and not the individual answer where that word is found. Thanks!

[@Dougie_Wood]

Hey 👋 The search will always only find the page based on content on the page and not exactly where it is on the page.

[@Dougie_Wood]

Beautiful horse by the way 👌

[@Beetreaux8820]

@@Dougie_Wood thanks on both counts. He was my heart horse. And... Search is awful in Teams/SharePoint 😅

[@wendymason3263]

Great tutorial, thank you Dougie. I have followed the JSON example, however my Answer column is in rich text. When I apply the JSON the rich text formatting is lost, can you help?

[@Dougie_Wood]

Hey, check out my video about using Chat GPT for styling a list 👍 You would benefit from my channel membership, including, exclusive training courses and a chance for a live chat in a Q&A drop in! 💖 More details: kzbin.info/door/bl8QtLtzfnv6jPoc8gPqFQjoin

[@wendymason3263]

@@Dougie_Wood Thanks but I already tried Chat GPT which said that JSON formatting in Sharepoint does not provide the capability to interpret or render rich text formatting, I'll try regenerating!

[@anisathirah2867]

hi Dougie, thank you for the amazing video. I have tried the first option. can i know if the questions part if can chosse mutiple line as well?

[@Dougie_Wood]

🙏 thank you and yes it can

[@anisathirah2867]

@@Dougie_Wood can tell me step to step? Because i tried to delete the original "question". Its failed

[@Maria-zv4od]

hi, thank you for the tutorial, can you pls advice how to remove number (1) after each of the question? thx

[@Dougie_Wood]

I think you are referring to the out of the box option and this isn’t something that can be removed. You would need to look at using JSON to style the view.

[@Dougie_Wood]

Hey, I am just launching my channel membership, including priority responses to messages, exclusive training courses and a chance for a live chat in a Q&A drop in! 💖 I would really appreciate those that want to contribute to the content creation process with ideas sign up. I thought you would be interested. You can sign up here: kzbin.info/door/bl8QtLtzfnv6jPoc8gPqFQjoin

[@quentinle4999]

Hi, is it possible to make an FAQs on sharepoint with a research function ? So the user can just type on a research bar what he's looking for and find automaticaly his anwser ?

[@Dougie_Wood]

Hey, you would be better creating a SharePoint site called FAQs then creating a page for each question, then using the SharePoint search bar at the top to search and refine. Leverage the power of native SharePoint search! 😃

[@khouloudbenmim9161]

@@Dougie_Wood can you do us a tutorial for this please

[@khouloudbenmim9161]

Hi Thanks for sharing. can you tell what to do to have a mutli collapsable sections By categories and each response to question can have a text and images

[@Dougie_Wood]

You could do this with an out of the box SharePoint list. You can group by up to two columns so a top level category and a sun category. You could then apply JSON styling to it for extra colours etc

[@Dougie_Wood]

Hey, I am just launching my channel membership, including priority responses to messages, exclusive training courses and a chance for a live chat in a Q&A drop in! 💖 I would really appreciate those that want to contribute to the content creation process with ideas sign up. I thought you would be interested. You can sign up here: kzbin.info/door/bl8QtLtzfnv6jPoc8gPqFQjoin

[@nihalashraf9181]

Hi Dougie, Just wanted to know if there is a way I can change the font size of a section title?

[@Dougie_Wood]

Not at the moment with out of the box features 👍

[@gigigarcia3386]

Hi, I followed the first option - Grouped List, I've added some content with 52 words to a row however when I added it in my page that row was not fully displaying (Like a cut sentence but if you view it in the list it's complete). Did you also encounter this problem? What did you do to solve it? Thank you

[@Dougie_Wood]

Do you need to expand the column out? You can do this by dragging it to the right then saving the view again.

[@lamlim8]

If you have a very long answer, no matter how much you expand the column, it seems that the height of the "answer" area is limited. This makes the "list" type solution unusable for me. So I am now trying to too the OTB "collapsible" sections solution. Seems to work better. However oddly enough there is no way to "format" the Section title. E.g. I want to add perhaps a "New" or "Obsolete" tag, and a date. I'm perfectly willing to low tech, like just change the color of the "New" word to red. But there is no formatting options at all for the section title.

[@rudolphdreyer7416]

Hi @Dougie_Wood, Wonderful video. I would like to know if there is a way to have a 'master FAQ list' and on pages within the site only list the relevant FAQs. The purpose would be to only have one place to update FAQs, and only display relevant FAQs on a page.

[@Dougie_Wood]

@@rudolphdreyer7416 yes, build specific views for pages 👍

[@juju-yq3eu]

Do you know how to add filter conditions to link FAQ content

[@Dougie_Wood]

Can you provide more details of what you are trying to achieve?

[@marshapage1739]

Hi Dougie, Can you add the link to the GitHub FAQ reference in your video? Thank you.

[@Dougie_Wood]

sure, there is some great samples here github.com/pnp/List-Formatting/tree/master/view-samples/faqs 😀

[@visualtxt]

Sorry, I just can't find the list format JSON link you mentioned in the video...

[@Dougie_Wood]

Try searching json list formatting examples

[@MANOFHISRYME]

hi Dougie , is there any inbuild web part in sharepoint using which we can get user name in sharepoint page?

[@Dougie_Wood]

Yes, the properties web part of the people web part 👍

[@Dougie_Wood]

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[@MANOFHISRYME]

@@Dougie_Wood like I want to show hello , user name as a page header

[@Dougie_Wood]

@@MANOFHISRYME not with out of the box web parts no

[@MANOFHISRYME]

@@Dougie_Wood ok thanks 🫡

[@mdekleijn]

Nice!

[@Dougie_Wood]

Thanks 🙏

[@aadilahammed3820]

Can you add the link to the JSON code?

[@Dougie_Wood]

sure, there is some great samples here github.com/pnp/List-Formatting/tree/master/view-samples/faqs 😀