Disturbing events at San Francisco Airport (SFO)

Before flying to Malaysia, we had some drama at San Francisco International Airport. We share raw footage of the whole incident and our personal response to it. This is the reality of how families are treated in America.
Thanks for watching! We are Logesh, Rachel, Zaden and Kyren from the Kumaar Family.
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Walnut Creek, CA 94598
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[@kefri]

When we came back to the Bay Area from our Singapore trip after God knows how many hours, we were stuck in a super long line in SFO, like ridiculously long. Our 2 kids were melting down and they were tired, beyond exhausted! It was super stressful. We could not believe there wasn't any priority lanes for families. In contrast when we travel to SG or most international airports (most recently mexico) there was always a priority lane for families. It is shocking how airports here in the US are not family friendly at all.

[@magenta7006]

Don't feel entitled.

[@chengshengway]

@@magenta7006 Ｔｈｉｓ　ｉｓ　ｎｏｔ　ｅｎｔｉｔｌｅｍｅｎｔ　ｉｔ　ｉｓ　ｃｏｕｒｔｅｓｙ．

[@calisingh7978]

There are priority lanes for families in the US you sometimes have to prebook it and possibly pay a little extra and get tsa precheck

[@jeanwoo4408]

@@magenta7006 1st world prices, 3rd world treatment. Welcome to the USA..or avoid going there.

[@celinesoosai]

3rd world countries have 1st class culture .

[@adelynfong6597]

I have had similar issues where I had a box of Malaysian goodies that I checked in but had to go through custom check again at LA airport when on transit to Arizona. I have snacks and packets of sauces (no meat). Just because I have 5 packs of each item, I was interrogated as if I am a criminal. My box was torn apart and I practically had to struggle getting the things in while I catch my connection. I was lucky coz there's this kind gentleman from Seremban heading to Arizona waited and helped me. Can you imagine how stressful I was? If not for him, I will probably miss my flight. At the counter of my connection, the lady from 'X' Airlines (prefers not to reveal that airline) was such a wonderful person as well. She saw my box and she said 'custom did this, huh'. She tape my box back as best as she could and check it in. I mean, I am really grateful to the 2 strangers that helped me. What I can say is, US customs are never tactful let alone understanding or friendly. I hate traveling to US. I really understand how you must have felt.

[@debraroberge7875]

I had this happen in Lihue, Hawaii airport..it was so ridiculous..I was having medical issues also..they had to know what my heat patches were for,( pain) I had to repeat to everyone,several times..i had my diabetic meds and pens( dr. Letter,etc) I had to remove patches so they could look under them..of course they never stay on appropriately after that..I paid extra to have a seat on a certain side of plane( so I could prop my arm and shoulder).. I get called to gate check in to be told they had to change my seat..of course by then I was in severe pain,angry,etc...I of course receive seat on the side of plane I had paid extra to " NOT SIT"!!!! Of course they wanted to give me $25.00 for my next flight..I will never go to Lihue ever again because of airport or delta....done

[@vrynnie]

@@smoothride7841 did you skip the part where they wrote they had a dr's letter? hello?

[@a_min60]

Racism

[@mercenary7004]

Me too! I still remember when I travel to Vancouver for working purpose. I am being hold at security room for like 4+ hours, just because I have "Muhamad" in my names, and then they found out rice cooker inside my back, and they asked me with such discrimination questions: Where I am hiding my bomb, where is the place where I'm gonna blow up. I'm like wtf, I am Malaysian! I came here for works! What makes you to judge me that I am terrorist!? Just because I have "Muhamad" on my name!? That rice cooker I bring along is to cook rice, I am Malaysian, I need to eat rice. I'm really really shocked with that experienced tho. So disgraceful act from them. Glad my colleagues from there help me with it. If not, idk what will happened to me. From that experienced, I swear, I will never ever back to US, either works purpose or vacations. I'm sorry citizen of United States, but your government officials/airport security idk what you all called them, they really gave bad bad impressions. The discrimination there is so ridiculous.

[@Xixihoma]

@@mercenary7004 Vancouver is in Canada lah , u sleeping ah ? 😂

[@joyoftessa]

Sorry is it just me but everytime we travel anywhere we are not allowed to bring a single liquid over a certain ml. So obviously milk and water is a no no. If we want, we will buy them at the waiting area even though its inflated prices or bring an empty bottle and fill up later on the flight

[@rayiscoolandawesome]

Salute to the husband for speaking up..and to Rachel and the little princes for staying calm

[@ryanphilip5983]

Biasalah tu bro, kat mana2 airport pon macam tu. Tapi di US ni mereka suka provoke to make things worse. And for me as world traveler, USA custom and immigration is the worst.

[@safianjaafar2993]

BETUL TU BOSS

[@JosepinoRizal]

@3:08. You don’t need to open all of the milk. He was going to say a pat down for you or your lady. But your stress and annoyance didn’t help you process what he said. After watching more @ 3:49 you heard him clearly there

[@pcye2984]

I can totally feel for you all. Being a former flight crew , i have been through this kind of inspection even when we are on duty and in uniform mind you. Despite knowing full well what we can and cannot bring onboard we are not spared. We have to go through pat down, take off our shoes, our belts and even at time our neatly combed up hairdos ( it’s time consuming to do up the hair) just because they want to make sure nothing is hidden inside your hairdos. Omg it’s absolute nightmare. That is customs . When it comes to immigration going into US it’s no better regardless the port of entry. Well after a 16 hours flight, in uniform, flying in on duty the 1st thing you want to do would be to crash on your bed and get a good sleep BUT before you could do that and IF you are one of those unlucky one out of your group that get picked for immigration interrogation , Good Luck. You will be interrogated like a criminal even when they know full well you are here on duty. They will asked you the same questions again and again, oh please , come on, do you think I will be able to think straight after such long hours and you can’t loose your temper with them, otherwise you will be hold up longer. By the time they are done with you it will probably be 2-4 hours later and you have to find your own transport to your hotel, as the rest of your colleagues already left the airport provided by the company. Once you have gone through this for 1 time , you will be called up again and again every single time you enter US to the extend that some of my colleagues just request the company not to roster them to fly to States. I am just glad that I don’t have to go through all these nightmares anymore and I am not and don’t intend to , now and future to step foot in that country. God bless. Just glad that you all made it through and landed landed in Malaysia safely. Enjoy yourself here and let that horrible episode be bygones.

[@wk3960]

Hahaha... Yup I feel the same as another flight crew 🥶🥶🥶🥶🥶🥶🥶.

[@azimaa1463]

Morale of the story: taping is good so that those people can be hold accountable. However, be careful. In some countries, filming the customs and immigration process is prohibited. Sakit kan bila kena but worth kan all those hassles dpt jumpa mak ayah. Enjoy your precious time here Logesh & gang.

[@axelialee9117]

Nasib baik tidak tertinggal flight ,kalau tk terpaksa menunggu lagi,bad experience😔

[@kenji4861]

Sorry you guys went through this. I learned the hard way to never question or request anything from the TSA. I once said that I am going to be late for my flight at the Newark airport.. and the guy took my bag and yelled "we need a bag check!" purposely to make me late. Now, I just keep my head down.

[@mrderma3143]

Aww man.... , its the famous America's controversy again

[@jamaltongkol7059]

Logesh.. I used to stay in US from 1981 to 1986 as a student, went back again in 1997 for working trips and in 2016 for my son's graduation. The procedural and official behavior at the airport was tremendously change after 2001 event. Most of the Immigration and Airport Security Officers are doing the Religious and Racial Profiling at their airport. After went thru torrid experience at Philadelphia Airport in 2016..I told my other children to omit US Universities from the potential list to further their studies..

[@zrdec23]

As a muslim woman wearing hijab, I always get the pat down through most airports in Europe while I was traveling there. The machine never once beep when I walked through it. I usually travel alone & was so used to it but there’s this one time I travelled with my Malaysian friend; the machine beeped coz she forgot she was wearing a chain. She was never pat down but I, the one who went through the machine after her was patted down. So my friend found it weird & start me thinking on the “R” word

[@msubramaniam8]

Put that aside of your minds Logesh & Rachel. Have a great holiday at our 'home' country.

[@halfey]

I understand the rules and policies things but the way the staff were handling it was... I must say bad and inefficient. They could have just said this or that are not allowed from the get-go, but instead they only asked the Kumaars to just wait. OK, the checking takes turns and takes time. Fine. But then the stuffs were just sitting there without being checked at all (of which they only did after the Kumaars complained that they were going to be late for their flight if the checking is still not done). All of these could have been avoided if they had done their job properly.

[@calebbower248]

oh no! couldn’t be the staff shortage at the airport!

[@fatheyn8196]

Omg its must be horrifiying experience to go through with the kids. I had similar experience once coming back to malaysia from lax. After scanning, they simply turn my backpack upside down and shake it till its empty. Then they're like "Oh its just chocolate." Then pass back my empty bag, ask me to step aside and repack my bag. What in the world! I waste so much time repacking and run for my gate. So i understand your frustration. I thought i've been treated that way because i wear a hijab. So im surprised you guys getting the same treatment.

[@littlenewthings2662]

This shows there is "no discrimination". Treated fairly -> horrible.

[@fatheyn8196]

@@littlenewthings2662 true. wear the uniform and gone with the logic

[@preciousstone6878]

@@fatheyn8196 exactly what l thought! They lost their common sense!

[@FrancescaBair]

So sorry for what you have gone through at airport security. Travelling is stressful enough. Travelling with children is a whole other ballgame. The thought of having to wait at security and somehow care for young children..well that is just a nightmare waiting to happen. On another note - any tips on how to keep toddlers entertained on a long flight? How did you deal with the children having jet lag?.would love to hear how you've planned for the trip. I have two young children. Would love to finally travel home to Malaysia..but the thought of travelling with small children scares the hell out of me!

[@ssr6731]

I usually don't recommend taking late night flights with kids... Kids sleeping time.. Also flights hv no liquid policy best to bring milk powder

[@bernardtan4609]

And they call human rights to others country. What kind of treatment they can do their own people. U.S. military always want to have war with nation is weak and not a 'YES Man' to them. So that's why they were so afraid.

[@la5160]

In Kl, water bottle cannot get in unless its vacuum sealed or empty. I remember one guy brought in water bottle which he bought in the airport and its vacuum sealed. On my US trips, I really get cold feet in LA Airport, especially the dog check when you queue in line and the hand luggage scan, I had once stopped for my Thai oilment bottle. The officer said do not touch the bag and I was like ok then how are you going to open it since its locked? I was praying hard, hope he is not going to tear the zip and spoil my hand carry. He let me unlock and keep saying do not touch the bag (he sounded just like in American movies) . He took my oilment bottle and went to his supervisor and the supervisor said its fine and let her go. So, I just said thanks and move on quickly. Sometimes, it's just nothing but they still want to check and you know why deep down. Sigh. One thing I learnt, never show your fear in airports especially in foreign lands. Just act cool.

[@bahloolstories5361]

The more reason to be a suspect hehehe. Acting cool as if a trained guy. I was also stopped from touching my luggage by the security in Japan. I think I understand now, they are worry I will trigger something on. Hmm.

[@bahloolstories5361]

My snickers were wet from the raining season in Japan so I bought something to make my shoes dry and my feet a little bit smell nicer. I was stopped and thrown the thing. Luckily, I was puzzled as my intention was genuine. Btw, the thing was baby Johnson powder/talc and it was in Japan.

[@la5160]

@@bahloolstories5361 oh my...😅😅 That's sad... I have never carried talc in hand carry, usually in my luggage. I wonder do they still dispose for travel size baby talc.

[@la5160]

@@bahloolstories5361 oh really, I was once drilled in China Airport for my first time entry. I was questioned being Indian carrying Malaysian passport. The Supervisor came over and questioned and I answered calmly and showed my paperwork/agenda. He did let me go after 15 mins of questioning. If I would have panicked, questioning might be even longer and they might never let me in. If you didn't do wrong, why worry.

[@bahloolstories5361]

@@la5160 they did dispose the talc. I bought it at the airport just before checking in at the gate.

[@alepwolly2877]

Welcome to the American dream.. you are both always welcome in Asia!

[@edpotter1170]

It's so weird how airports have been built for decades and yet they still can't regulate a system that allows milk and water to pass through efficiently, so many families travel back and forth yet they never consider fixing this issue. But most airports in other countries don't have this kind of issue that often. So Logesh was right, they don't care about families.

[@annamazda7187]

Lol does it sound smart to allow water and milk for everyone , wouldn't that make the process of getting through security much longer? If tsa has to test each liquid that comes through

[@goldlotus7831]

You can carry an empty water bottle through security and fill it up at the terminal gate. The "no water" policy had been there for a very long time. I am surprised how you did not know it. All frequent travelers are aware of this rule. By the way,there are a lot of US expatriates in Malaysia. It's one of the best place to live in. US is no longer the place to reside especially California.

[@szewei85]

Quite a few Americans are living in the south now haha probably because its near Singapore haha

[@MalaysianTropikfusion]

Why California especially?

[@jasonlau5637]

You are so right. This guy feels entitled. Don’t like it, don’t travel to the US.

[@AA-ke5bk]

@@jasonlau5637 and for a 'first world country', these system and policies are lame. So dated. So many other countries in the world have such better system etc, and a modern, advance, first world country like America can't? Shame.

[@harshitabhuyan8892]

@@jasonlau5637 They didn't travel to US, they were US citizens travelling from US to another country. Secondly he said he asked about the water and they said that it was okay because it was for the kids and that they will just check it but made him wait for hours. They could have just said we can't let you take this.

[@siangjamchi5194]

Its very unfortunate it happened to you. They could have just tell you on the spot that those items are not allowed on the plane and confiscated it and moved on. Any liquid forms of any sort in certain quantities are not allowed for security reasons and that's understandable.

[@calisingh7978]

It’s their responsibility to read the rules before travel and respect the workers to not hold up the line or give the employees a hard time for following the rules

[@joehanlim5497]

Sorry to hear that dude, things are bad enough in the State that they couldn't make their policy with compassion & proper management all together. Look at the bright side, u are all fine now and all of us here pray/wish for the best of you & families. Cheer up! See u again in Malaysia, if I got the honour bumping on you. I'll treat you! Malaysian culture lol.

[@JimiBard]

I understand your frustration. I had my airport security incident way back in 2000. I was made to wait for hours as they were saying to check my background with my college. Since then it is clear to me America for me is CLOSED. Never going back there ever since.

[@raynaandsophie2869]

Hi Kumar, I've experienced this in one of the European airport, I can't really remember was it Heathrow or Amsterdam Airport because it was 7yrs ago. The custom just asked me to open up 1 milk and drink it on the spot then they'll let us go. But they did search through all of our hand carry bags

[@abgveteran2349]

If it didn't take long, it's still ok.

[@prasannakumarigobi2670]

Sorry you guys had to go through this ordeal but there is only one word to describe US security. Paranoia!! They feel like everyone out there is a criminal or a threat. I know they are only doing their job but a bit of compassion and humanity goes a long way, especially when we are travelling with children. Once they told my colleague to remove her wig. Can you believe that? She stood her ground and said no way! Love travelling to Japan and Taiwan. Staff there are professional, courteous and respectful. Hope this incident never happen to you guys again.

[@billyspring]

The whole thing is a security theater, to show that they are "doing something", but in fact, year after year, reports show that there are countless contraband that made it through security anyways

[@ffendi]

country that legalise gun. what a joke.

[@MEYusof]

U know what, pardon I’m saying, They *&$k! U at the AirPort, They f*#k! U at the AirPort! That’s what my friend used to tell me about ‘them’ in America..

[@szewei85]

Hahahaha

[@unitycatalog]

Liquids are not allowed past security. What part do you clowns not understand

[@MALAYSIAVIRAL7]

perhaps airlines will have to start serving water and baby milks inflight.....hmmm

[@azlirazli7500]

Logesh, frankly speaking, what you have experience is what we call RACIALLY PROFILING. Simply because of your skin colour or nationalilty background. Im sure if Rachel travel with another white fellow, this won't be a problem. Having seen the milk was confiscated while clearly you are travelling with toddlers, is too much. I'm sad this is happening in so called 'land of free'. We malaysians are with you, Logesh! Kita jaga kita.

[@phuryzz]

Actually, it's the same liquid screening for everyone. The first officer just didn't explain everything properly. And miscommunication when he said just get rid of it. They can't just pour out the liquid. they have to take the whole bottle.

[@ChrisKinster]

I would have to agree. Skin colour is the culprit... sadly

[@soha8618]

It happens every where man this skin colour thingee. Even in asia 😂😂😂😂😂😂 some times its in the job market or even when u are renting houses . Or even when u are shopping . Im sure it happens where u live too Azli . . Try going into a goverment office and in the private sector in a company . Im sure u get what im saying 😂😂😂😂😂😂

[@ChrisKinster]

@@soha8618 Yup. Many homeowners do not accept Indians as renters. I'm not even Indian and I hate this practice

[@azlirazli7500]

@@soha8618 i admit, racism happens in every culture and country at some degree. But as Logesh himself said, the treatment he had at the SF airport is never happened in Malaysia or any asian country. The profiling about minority ethnic is indeed at another level in USA.

[@cuclainne]

Sorry to hear of this. The expectation is that, if you needed water prior to boarding, you can ask from any of the eateries available for hot water. Otherwise, you can request for hot water on the plane. Liquids for drinking are not allowed to be brought in, unless it's milk for the babies. Now milk for babies have got to be in their baby bottles. I've travelled with half-drank milk bottles, milk powder either portioned out or still in the formula can. They won't take it away but they will ask ask you to pour a drip or two out on the back of your hand and ask that you taste it in front of them. However, this has only happened to me once. The milk that you had seemed to have looks like prepackaged milk that's bought from the supermarket. They probably just want you to buy that from the airport at higher mark-ups. That said, I have not travelled to the US and this is my experience travelling from Asia to Europe with my kids since they were 6 months old.

[@rohayahsyahmi2268]

It's really good that you share this and hope that they learn something.

[@carltan2000]

Any security or law enforcement agencies will never apologize or admit their wrongdoings. They will find other excuses to justify their point.

[@muhammad_ainur_fitri]

Yeah, been there my self.

[@paulraj570]

Admitting wrongdoing at the very beginning of the dispute is seen as potentially opening themselves up to threat of legal action , compensation claims , lawsuits ect . That's why it's only at the very end of the dispute after they have lost in court and are directed by the judge to apologize, do they do .This after being assured that they are not liable for it any longer .Wish it was a simple case of them putting their manners on , unfortunately big buisness don't behave like normal people , especially in a litigatious country like America.

[@kentyuen7516]

Apologize for what? For doing their job? Any LGA that's over 100 ml or 3.4 oz is not allowed to go through the security checkpoint is a common sense.

[@paulraj570]

@@kentyuen7516 Nobody is challenging the water policy . The problem here is the staff working so slowly and their total lack of efficiency in dealing with the water issue that lead to the couple nearly missing their flight .

[@kentyuen7516]

@@paulraj570 They should have go early to the airport if they don't want to miss their flight, if you travel a lot you will realize that 3 hrs early to the airport is not enough time to go through all the process especially during the summer peak season. BTW, do you really know that people work slowly there or just because this guy say so?

[@psyurga]

It seems the officer changed his tone after he realizes you are filming - possibly with the fear that they'll go viral. How annoying. To think that they could've easily scanned the milk through the xray and see if there's anything inside (?).

[@Makotousaki]

Not how it works.

[@psyurga]

@@Makotousaki you mean u cant see the insides of milk carton with the machine?

[@psyurga]

@@Makotousaki www.fda.gov/radiation-emitting-products/security-systems/cabinet-x-ray-systems-closed-x-ray-systems This is Not correct?

[@szewei85]

@@psyurga i guess so😂🤣

[@Makotousaki]

@@psyurga you can, but you cannot know what type of liquid it is.

[@anuarasikinatan3845]

It was unfortunate that you guys have to go through this, especially with the kids around. But, it's not the SF Airport thing, I faced a similar experience in KLIA last month. The police officer mentioned that the reason behind any form of liquid outside the check-in area being banned is due to the chemical threat precautions (e.g.: acid, chloroform, etc.). So yeah, asking passengers to toss clear mineral water does sound ridiculous, but better safe than sorry. Take care.

[@marke.1021]

Said you were there 3 hours, and line was super slow. From your own video when watched didn't seemed like hardly any passengers around.. 3 hours no line, really? TSA has rules and is sometimes a bit frustrating. Anyone who travels with children of any age know extra time will be needed. Do not even expect us viewers to believe that ordeal took an hour.

[@mybby1966]

Here in my airport Newark International Airport in NJ security isn’t nice at all. Maybe it’s because of 911 but we aren’t treated as human beings and it’s so stressful. And every time I go through the X-ray machine and still have to get the Pat down. And never given a choice at all. I can’t imagine traveling today with young kids. 😞

[@ishi0102]

Sounds worse than jfk

[@kevinespiritu1753]

Salt maker😂

[@RayMak]

It's like that in America. Kinda used to it... I traveled around the world and every country is friendly and nice. Only in America you get such unique experience. TSA

[@KumaarFamily]

😞

[@RayMak]

@@KumaarFamily I'd usually avoid landing in California, be it LA, San Fran etc. Other states are slightly friendlier ie Salt Lake City, Seattle, Boston and more. California is... special.

[@profetalks6307]

Sorry that your family and you had to go through all that. I truly feel for you all. I faced almost similar experience when traveling to Brisbane with my 5-year old son in 2010. All milk products had to be confiscated, and of course, including baby milk powder. We explained that my toddler son needed them but rules are rules according to the custom officers. In 2019, when I traveled to Perth, I was the among the very few who were isolated for thorough pat down and body scan. Though I complied fully in the name of security, I kept wondering why I was singled out and not the many others. Is it just a random thing and I just happened to be picked or was there another reason? All these never happened to me when I traveled to Taiwan, Thailand, South Korea, Singapore, Vietnam, Germany, and New Zealand. So, Logesh and Rachel, I can truly relate to your frustration and anger.

[@LINJ638]

Because they don't like you and even as an American, I still don't fucking like you either way you dumb bitch.

[@leeypg]

So sorry to hear about what happened, it must have been so frustrating for you guys. Flying with young children is stressful enough (I’m a parent myself) and coupled with this kind of unnecessary stress… my goodness! My husband is French and I’m Malaysian and this has never happened to us every time we go back to France or even in Geneva or Amsterdam airports (not sure about the other EU countries though). Yes not even in Malaysia or other Asian airports, nor in Dubai, Qatar or Istanbul airports during our layovers. We’ve never experienced this sort of thing. In fact, at these aforementioned airports they’ve been nothing but kind and understanding of families with young children ❤️ giving us special lanes and right of way to board the airplane first. It’s deeply unfortunate that this is happening in the US of all places! Why the bureaucracy I must ask? The part about the bottled water I get it, it’s standard procedure across the world however the sealed bottles of milk and pat down?!? It doesn’t make sense. My guess is employees just blindly following the rules without being pragmatic. Think people, think….

[@valerietan1732]

Very very very bad service!

[@leeypg]

Yes very bad service I agree… anyway I rechecked with my pilot uncle regarding the airline rules - apparently liquids above 100ml are not allowed on planes, and this applies to all types of liquids including milk. Unless, you could bring it in powder form such as dry baby formula. So there’s no way to go around it…

[@smoothride7841]

The sealed bottles can be injected. The best bet is spend a little bit more by buying at the airport

[@sofiansulaiman4308]

@@smoothride7841 Buying it after Check-In(immigration + customs) We used to bring EMPTY bottles and fill it with water after Check-in. Will hide the bottle when abt tp enter a non-moslem airports toilet. The cleaners dislike having their toilets wet.(especially Vietnam) Travelers have 2b smart in order to make life easier.

[@anirprasadd]

I think also might have something to do with the color of his skin

[@evoun96]

Americans were built differently, that's all. Those who were exposed by Asian countries with their services must've been surprised on the hospitality whether in KLIA, restaurants and so forth. If only management could be efficient and values on hospitality are taught in schools since young. (I'm saying this on my views about stereotypes, not all Americans are like this, but when they compare their hospitality against Asian countries, they are no match, especially Japan. I will admit that as a Malaysian that both efficiency and hospitality is best in Japan, but most asian countries tend to get better at it) I hope no other families will go through this situation as such.

[@jeaninjapan463]

Once my Mom went to Tokyo for a vacation and brought 10 boxes of Boh Tea as souvenirs for her Japanese friends. She got stopped by Japanese customs and they took out each box of Malaysia’s famous BOH Tea, measured and weighed while recording their findings. I waited outside for her for 2 hours. Things like this could happen anywhere, even Japan.

[@evoun96]

@@jeaninjapan463 I agree this could happen everywhere. But this is justified IMO. Tea is made from leaves and probably was misjudged as weed or bringing anything plant related diseases to the country. If they thought that it was a weed, should be released asap. I'm not sure if they did the analysis that took them 2 hours upon your mom's release or just inefficient but that sure is a long time. I watched the Australian Borders series last time, and the only thing that should be done is confiscate and eliminate the tea entirely and fine if it is the 2nd repeated mistake(if it is under disease control). Nevertheless, it could be much faster as long as it is not a drug/medication issue. Since international affairs are involved anything could happen. Did she manage to get the tea boxes back though? I'm curious. Probably I'll bring some overseas too for my friends elsewhere if she did. As far as mine from Russia to Malaysia is no problem. I once brought rice flour from Malaysia to Russia. The security was curious thinking it was cocaine they checked everything for 30 mins. I got passed because all of it is just normal cooking stuff.

[@ckwong5579]

I am a 3M mile flier. I have always adhere to airport regulations especially TSA personnel and had to travel across the Pacific ocean with 4 children with no problem at all in the past. Just be respectful and no confrontation to the airport personnel.

[@thomasnathan7328]

I am so sorry you had to go through such senseless protocol. I share your frustations. Take care, Tammy🌻

[@garyt7232]

What a nightmare! I am so sorry you and your family had to go through that nightmare. I feel nervous now because my family and I are flying out of SFO on Tuesday. Hope everyone is having a wonderful time in Malaysia.

[@muhdaizat4409]

The land of freedom they said

[@halfey]

More like freedumb

[@mjc1431]

Normally liquid above 100ml is not allowed. For Malaysia side they will ask you either you drink on the spot or throw it away. But don't hold up.

[@yecly]

There are exceptions: Formula, breast milk and juice in quantities greater than 3.4 ounces or 100 milliliters are allowed in carry-on baggage and do not need to fit within a quart-sized bag. Breast milk and formula are considered medically necessary liquids. This also applies to breast milk pumping equipment (regardless of presence of breast milk). You do not need to travel with your child to bring breast milk. Source: tsa.gov (USA) Point is the staffs are IDIOTS!!!

[@aroslanarashid]

The funny thing, you can buy water or refill at water cooler at the boarding terminal after the security check point. 🤣

[@yecly]

@@aroslanarashid If domestic, some airports provide shops that got mineral water after custom or check point. So, you can get them there. International is another story. Have to be super early up to few hours, check A to Z. Even business trip with luxury lounge and flight, with simpler packing are exhausting. I can't... Lok

[@pokjaknordin9069]

That's horrible. Credit to you for being so patient. If i were you, dunno la apa jadi..

[@khairulsyahmie6495]

I have kinda similar experience, i went to airport 1 hour earlier, the security need me show the ticket from the apps while i have the ticket on my hand, line was gone and i waited until the gate close, guess what, after that they started allow people pass by ticket and not from the app 😭

[@ks-27]

sorry to hear that. imagine cannot access app because no battery😅

[@allprowrestling]

So… you arrived “three hours early” for your flight but were “about to be late for our flight” for a bag check on a dead checkpoint? That’s sounds a bit far fetched. Observing the video, the checkpoint doesn’t appear to be overly busy. When flying with children, you only had to walk through a metal detector. You causing a scene, filming and using profanity couldn’t have helped your cause. Nobody is fond of airport security but this crew seems to be extremely fair and understanding. Anyone who has traveled in the last 15-20yrs knows that any oversized liquid is going to result in a bag check and delay your experience.

[@eynta2]

Stuff like this doesn't even surprise me anymore. Having no common sense seems to be the norm. And every airport has different regulations so it's hard to know what they want from you before hand. The worse experience we had was when my mother in law from Malaysia came to Denver to visit us. She was 70 and she had 1 carry-on bag that she put sweets in for the kids in Malaysia. Because the bag was old, the zipper was broken so she sewed it up after putting the candy inside. She was in a wheelchair at the time so we got to walk her through the gate until the last check point. At that time they took her bag and ripped it open so the candy spilled everywhere. It was all over the floor when they made her stand up and from the wheelchair so they could pad her down. Then they threw the bag at her and she had to pick up the candy by herself. I was in shock. I ran over to help her and security told me to stand back. They said if I touch her they have to pad her down again. I was heartbroken that they could treat a 70 year old woman with such disrespect.

[@SaM-ke3ii]

That is so rude

[@smoothride7841]

Did you make an official complaint ??

[@eynta2]

@@smoothride7841 I didn't. I've come to expect that nothing in this world is fair or just. I could tell prejudice was partly to blame. If you don't expect things to be fair, you won't be let down.

[@KumaarFamily]

This is so heartbreaking to read 😔

[@smoothride7841]

@@eynta2 perfection doesn't exists but I fight tooth & nail for my rights. When I'd had problem to sleep due to some crazy American students in France, I told the receptionist to shut them up in 10 minutes or else. Back to my dorm & bed, they was silence in FIVE minutes FLAT. It was a DEAFENING silence. Once an American Embassy staff was very patronising & I called his working mate a few days later, asking for the guy's identification. Then he wanted to know if I was a reporter, to which I answered yes, & better -- A FREELANCE writer 😆😂

[@fauziazzurri]

It’s truly unfortunate what happened to ur family at the airport…America is indeed a bizarre land…love all ur videos…thnx 4 sharing guys

[@jeaninjapan463]

So sorry this happened to you. Must have been such a nightmare. I used to travel with my baby (now my 7 year old) and I used milk formula in powder form when needed. Then just get hot water after immigration or ask the CA on the flight. I also get the pat down at every airport because I wear quite a few accessories all the time. My own fault.😆 Glad you guys didn’t miss your flight!

[@madkhaliqfarhan]

My family actually experienced the similar hassle at the Madinah airport on our way back to Malaysia, back in May...

[@sureshsenna9500]

Its the liquid policy onboard aeroplanes post 9/11. It happened to me at Prague Airport. So in ur case those milk boxes if 1 would be fine But u had many boxes so it could be liquid flammable hence the pat down to insure u ain't carrying any lighter or that can ignite the *fuel" if I'm not mistaken on 50ml permitted on hand carry. So there you go

[@lizatan7717]

Actually in 3.05 he did offered to pat one of you guys down. But I think at that point you were really anx and didn’t hear it. He prob thought he already told you. Although we have also experienced a lot of restrictions when we travel in the US (and have done so recently in April, specifically to SFO) I think there might be some miscommunication going on there too. I understand thou, for a 1am flight, the any kids would be at melting point. Hugs hugs.

[@leamarleychnnl]

My bag always get extra check on the side after the scanning machine….everytimeeeeeeee… i feel you bro..that is just weird.. good on you Logesh for voicing out and standing for your right!

[@healer2008]

It could happen in any airport ,depends on the security personal(Looks like the first security scanner had a communication issue or just clueless). I am glad the kids weren't hungry.

[@izzuddinhelmi109]

Well speaking of bad encounters, I had the worst in Medina, Saudi Arabia. The security was so rude they threw the personal items container with my sister's iPhone. her phone cracked. I had a very audible argument with the security at the time and even prayed that if they ever set foot at any airports around the world they would get Karma back. They could just instruct people to clear the container ASAP for others to use. But even the x-ray took so long that they had to do something like that. We had just finished our pilgrimage and was on the flight back to KL via Saudia.

[@smoothride7841]

You must understand many of these countries, though they're rich with oil, their heads are not very well oiled -- if you get my drift. They look down to all Asians especially SEAsians. Don't wait for karma, instead write a formal letter to Whom It May Concern -- put them in their proper place. Stand for your rights!!

[@wk3960]

Hahaha... Saudi customs and immigration is amongst the rudest in the world 😅😅😅

[@izzuddinhelmi109]

@@wk3960 as for Jeddah, the customs are fine enough. Medina, is rude despite the people over there are friendly.

[@ReelLife97]

Dude, the patdown had everything to do with the milks. It's alternative screening. You had a choice: open the milks for screening or get a pat down.

[@kungfunoob2379]

Just stay safe n chill bro. Enjoy returning home n makan2.

[@rizalarbee6051]

You are lucky they allow you to take video of the ordeal, try doing that in Malaysia, they will lock you up. But in the USA, we understand why they are doing that, liquid explosion. Actually they should not allow liquid above 100ml to be carried on board, they have to put it in a special bag and seal it etc (Max 100ml per bottle)

[@joshuacherian6718]

You said it👍

[@susan5429]

Malaysians need visa to visit America, so I never am to eager to go anyway. How terrible, puts me even more off going to US.

[@napisahmohammed9988]

My visa application to US was a nightmare. Even though I am a 70 yr old female. I am still waiting for their reply, cos I want to visit my sister in US , who has Cancer.

[@susan5429]

@@napisahmohammed9988 So sad to hear about your sister. I hope you will have a great bond with her soon. They just make it difficult for you. I still dont get it why Americans dont need visas when they visit Malaysia but we need to apply when we go. Sounds so unfair. Hope you will get your visa soon, they are so afraid you might start working in US!!!! At 70!!!!! LOL.

[@ishi0102]

@@napisahmohammed9988 its all on line now and then passport is sent to the dmbassy via aramex

[@tommytongt4349]

They are just doing their job. Better safe than sorry.

[@celupbong7835]

Feel sorry for you guys and all parents who have to be stressed out during their travels with young children. experienced something similar as well and much worst because I have two special needs children..it's a cruel world out there💔 it all boils down to human compassion. In future, just bring powdered milk and an empty flask (get warm water from the flight crew/any barista/cafe in airport international terminals)..reduce your stress where possible 💪💪💕hope you guys have a stress free on your return flight🙏

[@meditationcreativemind8747]

It's a security measure for flights regarding liquids. It's there in many airports to avoid terror attacks. It's better to co-operate and be safe than not. It shouldn't be taken too personally. There are seemingly innocent looking people who may be radicalized and want to blow up or hijack. Airports have to be careful. Being in a plane mid air and any such situation is sure disaster.

[@ssr6731]

Usually what I do is bring milk powder so we can make milk in the plane

[@jeaninjapan463]

Travelled with my baby numerous times before Covid and this was what I used to do too.

[@AnuradhaRamachandrankis-maxis]

Oh dear that is crazy! & Rude!! I wonder if they have kids.. My heart goes out to you.

[@miar8707]

The water, they just made sure its not a bomb. But they took sooo long why, and the hell was that pat down for?

[@wellwilson4388]

When they think that their country are so high good (sorry Rachel), they forget the basic need of human life.. the milk for the baby.. Thanks for sharing the incident. Enjoy your stays in Msia.

[@watahwilly5133]

I wish we could treat americans like they did to our people

[@niihelosche5142]

The power of a video recording... 👍👍 suddenly all are ok... lol

[@mazlanahmad3209]

I just got the chance to watch this video, but i must comment on your attitude towards this situation. You handled it like a good gentleman, you were calm and patient. Others would have brought out the " karen " in them. To you and Rachel, i'm proud of you both. I'm sorry this had to happen to you and your family. Your kids are lucky to have parents like you.

[@KumaarFamily]

🥺 Thank you for the sweet comment. I wasn't the most patient. But I tried my best to stay calm. ❤️

[@ne0tekk1]

I used to work at sfo as security and that lady was separating the milk to run it through the x-ray again. It did not appear that she was about to toss it into the bin. I understand that you guys were stressed about the situation, however, you didn't give her a chance to offer you the option of doing an explosive detection test on the milk and a pat down. Basically went straight to conclusions. Usually when checkpoints get extremely busy, management might have passengers waiting awhile for their pat downs while they try to get more people screened so that could've been why it took so long for a pat down. Also, there would be an insane number of lawsuits if they allowed screeners to pat down the opposite gender...

[@jimmihendrixhendrix9575]

Really a bad experience must have been frustrating

[@ashwinbalu]

I think it’s airport policy since the events 9/11 changed the airline travel completely. The things that are leftover or most of the things like bottles and other items are restocked and sold in warehouse and the airport earns profits from small things like these.

[@CaptBinoyVarakil]

Very disappointing.... So sad, They could be nice to the kids, the innocent kids.... so sad...

[@animeisweird4077]

What i learned...in future may bring milk powder and ask flight attendant for hot water later. No doubt, its kinda hurt for parents to be treated like this.

[@sueshien]

They even scrutinize mill powder so you could still face the same issue

[@carolwallace2935]

Hot water for kids? That nasty water out of the faucet in the toilet. If it's not in a container forget it.

[@kelvins2018]

Oii, milk powder lagi lah become issue. They will think mixed with cocaine or something.

[@norhashim6567]

I've gone through this before in US airports coming in from Malaysia. I am female traveling with kids n husband. Have been singled out to wait in TSA holding room for 3 hours. No explanation given...they took our passports..kept us waiting for up to 2 hours..and then handed in our passports as if nothing happened. Also, have been patted down for no reason. Supposedly random...but how random is random when you get extra scrutiny each time? I feel profiled.

[@LINJ638]

Because you were a Muslim, so that is why they grew suspicious of you. That is why.

[@kyalanis]

Thank you for sharing, SF staff was insensitive to family travelling... Thinking positively...reach out and communicate for room for improvement.

[@laurenaqmarie3958]

It's all written very plainly on the tsa.gov website under "Traveling With Children" also, clear packing/containers really expedite the process.

[@Mister_Ri_MFBMT]

It was so unfortunate. I'm not USA citizen or white people. So I dont know much about TSA security. It was simply a horrible situation. My sympathy goes with you. Going in to USA is so much more difficult than getting out.

[@mohamedjoeharrymohamedamin5991]

Worst thing when you carried ‘Mohamed’ or ‘Muhammad’ as your first name. Luckily I have reference letter from my employer, just to attend my daughter’s graduation. At JFK Airport small things can be an ordeal. It seem that every movement been watched and monitored.

[@Lilyz-ob8zt]

Wow, so I am not the only one I guess. First I did not think about it, yes you're right I am a old woman who my last name is Abdullah. I am almost 60 and a green card holder. There are times the immigration officers will get someone to take me to a room where there will be many people waiting just to ask me questions which I think as a immigration officer they know everything about me in their system. I thought they can smell criminals when they see one but I am not one of them. I am just a normal human beings who have a life here. Sometimes I feel sad with all this. Life is short sometimes please 🙏 make it easy.

[@zuraidazakaria7419]

Going through airport security is already a nightmare without 2 young children.What a horryfing experience for you guys. Whatever happened to airlines/airports giving preferential treatment to families travelling with young children? Shame on SF Airport 😪

[@earlcarl13]

I think the security wants that milk for their child. They are too poor to buy it themselves, i think.

[@shafitness9637]

So sorry bro to hear what you have gone through. Some of the policies implemented by higher authorities in the airports or any government offices is just to disturb people.

[@smoothride7841]

Not to disturb but this is the law after 9/11.

[@shafitness9637]

@@smoothride7841 sad reality of Life mate

[@anureinn]

Well I am so sorry to hear that . Each time I pass security in any airports in usa I have these jitters . Once in Chicago O’hare …it was my Avon glitter powder …had to go through some hassle . And then once again at JFK, New York …they did say empty your pockets …I did but so happened I had a small tiny paper in my pocket actually thrash …just very small one ….I was subjected for a thorough check up and the officer even asked me if I would choose to follow her to a room . I was like ‘You check me here ‘ she patted me down thoroughly and even going into my jeans !!! Oh my GOD they !!! Malaysian here . Exercise extra caution when going thru security in usa !!! -smh~

[@ninjaturtle6106]

Yang betul...kamu telah termasuk dalam senarai "Jaga2" Sejak September 11, 2001 ada banyak perkara..tingkahlaku travel pattern seseorang itu yg akan menimbulkan syak dan akan dimasukkan dalam senarai. Bukan airlines saja. Even banks pun ada "senarai jaga2". Cara anda kirim atau deposit duit. Berapa kali kirim atau deposit duit. Amount duit yg dikirim atau didepositkan.

[@ninjaturtle6106]

@Kes Mangkuk Airlines in Msia has never been H..jk by trorst. Itu sebab security ada cincai sikit. Cecair sudah lama dilarang bawa masuk kapalterbang sejak kejadian serangan twin tower d US. Sebab bahan pelutup pun boleh dibuat secara cecair.

[@ezharbakar8732]

@@ninjaturtle6106 there are MAS being hijack, in year something around 80an that kill everyone involved at Johor

[@halfey]

Takde masalah kalau security nak ketat macam ni (kes Kim Jong Nam patut jadi pengajaran untuk airport Malaysia). Tapi sekurang-kurangnya cakap apa yang tak boleh, dan kalau tak boleh apa pilihan yang ada (contohnya barang nak kena check dulu ke, atau kena buang ke). Tapi diorang tak explain pun benda tu kat Logesh. Sampai last minute baru dapat tau kalau lepas pat down boleh dapat balik susu tu. Kalau boleh patut bagitau awal-awal. Jangan biar orang tertunggu.

[@josephschmeggins6311]

The rules have been the same for years. You cannot take liquids through the security checkpoints. End of story.

[@shahschwantz1712]

Dont be stupid bro. Baby milk can be exception and can be check even ask to open any one of the milk box for check purpose. This is common sense for family with kids and baby. Other airports can be understanding to families with kids why can't in US? There are way to do it but there is no compromise there?

[@nickhaa]

@@shahschwantz1712 Trust me, there is no exception for anyone. The only way you can get liquids onto the plane is if it’s frozen. I had this same issue so the second time I came with my stuff frozen.

[@MrGergasikuat]

down right racism, that all I can say. There's no need to do all that you guys are already married with two kids in hand. What more proof do they want.

[@axelialee9117]

Agree,rasis

[@harrywoodroof9575]

I don't think it's related to any sort of racism. Just a complete idiotic policy, that's all

[@animeisweird4077]

I don't think it was racism..it just TSA check kinda dumb and weird policy

[@halfey]

I would not straight away call it racism though because it's difficult to prove in this situation. I also don't really have a problem with the policy (it's similar to what we have here to be honest). The real problem was the staff did not explain to him what needs to be done, what were the available options. They could have at least said "if you want to keep the milk you'd need to do this..."

[@kismet2354]

Like there are no “married terrorists????”😂🤣

[@Psalm131Psalm1]

Chin up, Kumaar Family! There are some nasty circumstances (& people), we will face as we travel. Learn from the bitter & bask in the pleasant. May you have many pleasant moments in Malaysia.

[@fleure7243]

My sis and BIL who travel and their 2 kids aged 2 to 4 years were travelling Malaysia to New York. The airport at JFK forced my 2 year old nephew to remove his shoes to eliminate him as carrying harmful matter. On top of it when our Foreign Minister's wife was travelling to NY for the UNGA summit they got her to remove her turban like headgear hijab. US is utter rubbish. Heartless and so automated

[@mottgirl13]

Keep this video up. Don’t take it down. Ever.

[@calisingh7978]

It’s called the 311 rule

[@pfk7860]

I have not personally experienced racism nor bad behaviour directed at myself, from any US immigration nor customs, but at one occasion, at the Seattle immigration an old Chinese man with his grandson in front of us in the queue, was shouted at because the little boy needed to go to the washroom. The immigration guy, big, white and burly after shouting at them, muttered "these people don't understand English". Both my husband and I were upset at such blatant racism and bad behaviour from the Seattle immigration towards an old man and a young kid. Since then, we have preferred to travel to Europe and other parts of Asia.

[@ILostMyWay]

​@@saltmaker5353why shouldn't he complain ? It's a perfectly reasonable platform to complain and air your frustrations. Your comment reeks of superiority vibes.

[@coldogno7]

my worst experience is border entering sg from malaysia while on bus tours....old people and children waiting on a very long queue(no special queue except sg citizen) they only 1 toilet booth set up outside and its full of tissue paper which has super long queue too while on queue an old man passed out because standing in a queue for 3 hours u are not even allowed to record video or picture there

[@scube6748]

They usually threw any liquid above 3 oz. They don’t ask us. Body washes, make up etc will also get trashed. I usually buy the water after security check at a store if I get thirsty. Some stores sell low fat or other kind of milks after the check up. If there is no replacement then it is a tough situation unless you can take a milk powder.

[@bernardsundramthatsme4756]

Sadly America has gone paranoid. I use to live in DC you what not believe the craziness that happens there .I am sorry that you guys had to go through this .Glad you guys are finally home in Malaysia.Stay safe love and hugs to all of you.

[@edgar-mmxxiii]

It is because America is the country that suffered most from terrorist attacks and hijackings which culminated to 911 so the government decided enough is enough so they created the TSA

[@gabrielgibson4815]

For me the best country in the world is my Malaysia 🇲🇾 ❤

[@khairulanuar24]

Kesian logesh Dan Rachel..sabar ye

[@azuwaharis]

that is so weird. the supervisor sounded like he didnt even know how to do his job. I thought he was confused too, hahaa

[@nunewsmama3461]

Is there not a ml limit of liquids one is allowed in take on luggage? When I travel it is 100ml. That milk looked like a small quantity per container. I have had so much confiscated although I have been given the option of posting my items or handing it to someone who can take it home for me but who wants to do this when you are running to get to your gate.. I wonder what happens to all the confiscated items. The rules change to suit the customs official it seems, and not based on Airport rules. I am also a walking target. I wear a head scarve and I am brown. I don't want to consider prejudice. I am sorry you had to go through this. I know the feeling and it is awful.

[@barthezandersar7455]

Hmmmm... I should think twice coming to AMERICA..... Welcome to CANADA guys!.....

[@smoothride7841]

Not too sure about that 🤣 2 friends of mine have stories to tell.

[@barthezandersar7455]

@@smoothride7841 really?... OMG!...

[@smoothride7841]

@@barthezandersar7455 yes YES 😁😂

[@smoothride7841]

@Salt Maker in Spain they say S. Pain & ca. Nada 😂😂😂😂😂😂

[@alvinlee3724]

At 2008, i had my first trip to USA with my colleague for training. We're landed at L.A.X. and waiting for our connection flight to Logan airport (we need to go out from one terminal and going to another terminal) While getting back into the airport, all 3 of us get into a special area where everyone of us get to have our laptop wiped for explosive material😅😅😅 and all of our bag was specially scan and we get a pat down. Kinda scary for a first time visitor..........

[@paccattamvedittabbovinnuhi]

i like how you handled yourself, and getting it on record on video was very brave.