DJI Air 3S Return Status & Issue Update

[@BillTheDroneReviewer]

Thank you for smashing that like button, your great comments, and incredible support

[@DJISupportGlobal]

Hi there, we apologize for the inconvenience you have experienced. Could you please provide us with the case number (CAS) so we can investigate this further for you?

[@BillTheDroneReviewer]

The case number is CAS-18859612-J8P1W2

[@DJISupportGlobal]

​@@BillTheDroneReviewer Thank you for providing the information. We will check this further with the relevant team and follow up with them. Once we receive an update from the relevant team, we will get back to you. Thank you for your understanding and patience.

[@vinnies8in]

Looks like dji global is on top of this bill I see

[@BillTheDroneReviewer]

@@vinnies8in I hope so. The response so far has been slow.

[@DJISupportGlobal]

@@BillTheDroneReviewer Hello, your drone has been sent by UPS, the waybill number is 1Z193E536637517873, please check it, thank you

[@paullawrence8572]

So stressful! Hope it's all sorted very soon for you and your compensated in some sort of way! New Sub.🇬🇧

[@BillTheDroneReviewer]

Thank you for subscribing. Heard some good news today so we will see. The process is too long in my opinion.

[@JerryOfSweden]

Hi Bill!🙂 Due to the stuttering problem that apparently occurs when recording with the drone's internal 42GB... ...so I wonder if you experience the same stuttering problem on an external SD card (of course V30/U3/A2 certified) in the Air 3S? Keep up your good work! 🙏 Best Regards Jerry Kallstrom, Sweden Soon licensed with a A1/A3 Certificate as a (commercial) Drone Pilot. I have ordered my DJI Air 3S Fly more Combo + a lot of extras (for commercial use) as my very first drone ever... This will be a fun addition to my existing photography since 15 years back. 🙂 And I will also start commercializing the DJI Air 3S initially with 3D mapping/photogrammetry/orthomosaic (with the waypoint planner 'WaypointMap' and processed & modelled with the 'Aerial Model' developed by the computer engineer and the hardware developer Jay (who runs Jays Tech Vault) these softwares supports DJI Air 3/3S, DJI Mavic 3 Pro/Mavic 3/Mavic 3 Classic och DJI Mini 4 Pro) and optical inspections as a freelance drone pilot here in my region in Sweden to be able to earn a little more income from these mission jobs to be able to invest in more powerful drones from the DJI Enterprise series, which for example the DJI Mavic 3T (also extra equipped with there RTK module) to be able to earn more income from these more qualified thermal job assignments. 🙂

[@BillTheDroneReviewer]

Jerry thank you so much for the great comment. I only tested this using the internal storage. As soon as I get my replacement I will test using a SD card.

[@Chimichirri]

What fps whas the video shot at? And what was your export settings?

[@BillTheDroneReviewer]

I was shooting in 4K 30 FPS. In my video I detailed that I uploaded in 4k through Davinci Resolve the to KZbin, I uploaded in 1080P through Davinci Resolve to KZbin, the I uploaded directly to KZbin.

[@mattmatt6262]

Stutter can come from the refresh rate, and or FPS Vs out put FPS, if out put set to 30 FPS and drone footage 25 FPS etc..

[@TakeOffTime]

Hi Bill, I had previously commented on your previous video regarding the Air3S, I had to return my Air3S after opening the box and finding defective batteries. DJI requested to have the Air3S returned, I have confirmed they have received the Air3S on November 1st. My question is how will you know you are not sent a "refurbished Air3S? Secondly, I also have a 2 year care refresh and I had paid $99 for some service I should not have had to pay for since I never flew the drone. I feel that DJI needs to do a better job with updating customers especially when the product arrives defective and no fault of the customer. Next time I'll purchase from Amazon. Good luck with receiving your drone.

[@BillTheDroneReviewer]

In my conversations with DJI I have used the words "brand new replacement". My guess is they will send brand new as they probably haven't taken a lot of drones in to refurbish. I do know that there are no refunds with DJI Care refresh but I would ask DJI Support to transfer it over to you new replacement drone.

[@TakeOffTime]

@@BillTheDroneReviewer I had spoken to a DJI Rep and informed her that I already had a 2 year care refresh plan so I expect a refund or a credit and a “brand new Air3S” Thank you for your reply

[@BillTheDroneReviewer]

@@TakeOffTime Your welcome. Please do keep me posted.

[@ThePNWRiderWA]

I believe that the 3s uses 2.65 vs the older 2.64. I would try 2.64. It would be interring to shoot it in MOV vs MP4. It could be there is an error in the MP4 code.

[@BillTheDroneReviewer]

Good point. Thank you for sharing.

[@LandOverview]

Not tried mine out yet here in UK but when I ordered mine it was not from DJI directly but from another outlet as they had it next day delvery, anyway strange thing is that they included another seperatly DJI boxed battery hub charger unit so I got two with it effectively as I ordered the combo fly more R2 bundle and not only that, they threw in a 256GB Samsung EVO Plus Micro SDXC UHS-I U3 A2 Class 10 130MB/S card into the package too listing them as free so maybe it is the battery charging hub that has a problem and the internal memory too and they are aware of the problem, don't know just guessing after watching this, have yet to check it out. But now I have 6 batteries, 3 charging hubs and two R2 radios with screen. I will probably sell my Air 3 if all works out fine with this model making sure that I don't mix up the batteries as apparently there must be a slight hardware addition with the ones that come with the Air 3s to allow for internal memory card access v without switching on the whole drone. As for charging my Air 3 I just used a 65W Anker smart charger that I use for lots of things and no problems there will check with Air 3s.

[@BillTheDroneReviewer]

Thank you for sharing. Hope you have a great experience with your Air 3S.

[@h2osurf921]

Sorry bill let’s go lightning

[@BillTheDroneReviewer]

Hopefully the replacement is fine. Go Cats !

[@jaa1015]

This is why I prefer to buy my drones from Best Buy.

[@BillTheDroneReviewer]

I'm with you - either Amazon or Best Buy.

[@sonjaudiovisuel3165]

I've got the moire effect on my air2s when the video is not in full screen. Compression on youtube might makes the issue bigger. In full screen, also on youtube, no pbl. But it cannot be so simple I guess.

[@BillTheDroneReviewer]

Thank you for sharing.