DJI Mavic 2 Pro Crash. My Experience with DJI Service.

[@engineguy1993]

I'm a new member of the DJI owner club (OSMO Action Cameras). This really underscores that I made the right decision in buying their products versus the competitors. It also makes me think that a drone may be nearer in my future than I previously considered. Thanks Matt for sharing your excellent experience! First hand feedback really helps me make my buying decisions!

[@MattSpaugh]

Thanks Chip! I also have a DJI Osmo Action - their tiny action cam - and it's awesome. The DJI products that I have, and have worked with, all seem to have a level of thought put into them that I just don't see with other manufacturers. From button placement to software UI, wireless integration, everything just works. Its sad that's so rare these days. Have a good one, thanks for watching!

[@thomthorne7306]

Yes they are good to work with.

[@MattSpaugh]

I wish I could say my experience with my Ronin 3 Pro Combo was as smooth. I had a bad motherboard in mine - that died on a job - and the process was definitely frustrating even though I had the protection in place. Thanks for watching!

[@themichiganwoodsman1372]

Very helpful video. Thank you. I crashed my Mavic Pro 2 and one of the arms is tweaked. Only has about 10 uses.

[@MattSpaugh]

The go down fast don't they! It seems like I manage to run into something almost every time I fly. Hope you're able to get good service like I did - thanks for watching!

[@DJISupportGlobal]

Hi Matt. Thank you for sharing your experience with our service process and customer support. In order for us to serve you better, your feedback on our courier service is duly noted, and making sure issues has to be addressed correspondingly. Again, we thank you Matt for your great support in DJI. Fly safely.

[@MattSpaugh]

Thanks for watching! Interestingly, my experience with UPS has always been the exact opposite of my dealing with DJI - irony!

[@DJISupportGlobal]

@@MattSpaugh Again we're very sorry for the experience, Matt. If you require further assistance no matter how big or small, we'll always try to help. Thank you for being a DJI customer.

[@MattSpaugh]

@@DJISupportGlobal Ha - its no problem at all. I have a long standing disgust with UPS. From stolen packages, to packages not delivered that I was still charged for... they're just pathetic. You guys are the tops!

[@DJISupportGlobal]

@@MattSpaugh We appreciate your kind words, Matt. Your feedback is enormously valuable to us and we greatly appreciate you taking the time for us to continue in striving close to perfect customer service. Stay safe and Fly safely always.

[@Wisskey8t9]

Im in the boat of Crashing my drone :D when sending your drone in....did you include everything drone, controller and battery?

[@MattSpaugh]

I only sent in the body of my drone. They should inform you exactly what needs to be sent in. Hope you get your drone back in the air soon! Thanks for watching.

[@jeremyboyce1537]

Hi Matt , I had a similar problem too , my Mavic Pro crashed into a 🎄 tree and the only way to get it down was to climb as far as I could up that tree and then shake the hell out of that limb and it fell to the ground and damaged the Bird , breaking the front right arm and damaging the camera , seems like the most damages happen when they hit the ground . I got close enough to see that it was in perfect condition but the tree was a big tall one and at the end of a cliff by the gully and I was going any further up that Limb , I like my Drones but I like Me better , take care Matt .

[@MattSpaugh]

I had a subsequent tree encounter that left my drone 54 feet up. I had to get my tree-service worker nephew to come and sling a rope over the limb and shake it loose. Needless to say, it did not survive the fall. Fortunately I'd sprung for the Care/Refresh package the second time around. Thanks for watching!

[@TheFaustianMan]

I lol'd at the UPS spit!

[@MattSpaugh]

I have a long-standing and very deep disgust for UPS. Blatant theft, lost packages with little or no customer support, and their absurd franchise business model that allows corporate to not have to deal with problems - one of the worst companies I've ever dealt with. Glad you got a kick out of my antics. Thanks for watching!

[@RideandDiePodcast]

Had your return to home altitude too high

[@aerialagriviews]

Just crashed my Air 2... I got the UPS shipping label but no paper to put inside the box with the drone?? Is that normal?

[@SardonianSmile]

what happend ?

[@Steezy_keeton]

My Dji air 2s had to rth and hit a tree lol just sent it to Texas

[@MattSpaugh]

yeah, that functionality is definitely flawed.

[@qasimakhlaq9227]

How much did it cost to repair your drone?

[@MattSpaugh]

I had the protection plan. On my first crash, I think it was around 130 USD. The second time around, they had to replace my aircraft... that was closer to $300. They send you a repair quote before doing the work so if you decide its too much you can decline the repair. Hope that helps, thanks for watching.

[@Jacob-cl8cc]

So what was the repair cost?

[@MattSpaugh]

it was around 300 usd

[@sujithsatish000]

Did u have care refresh or it had already expired when u crashed it and they did extend it for u ? And what was the total cost

[@MattSpaugh]

As I said toward the end of the video, I did not have coverage but that they offered it to me after the incident.

[@sujithsatish000]

@@MattSpaugh wow, that's great... and what was the total cost ?

[@MattSpaugh]

@@sujithsatish000 around 300 USD for the repairs. The gimbal and one of the landing gear arms had to be replaced.

[@sujithsatish000]

@@MattSpaugh cool, mine fell in sea and sent for repair. Hope it turns out good. U do have a nice channel I have subscribed. Cheers mate